Customer reviews for 1001hobbies.co.uk

Customer reviews

• 5 / 5 1

  

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  Excellent service

  Review of 17/03/2021, following an experience of 01/09/2020 by THEO R. *

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• 4 / 5 1

  

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  Last time I gave them two stars and thought I was being generous. I can totally understand delays during the pandemic and, if they can finally, four months on, deliver something I thought impossible to find (which they did), I must say a thankyou. They get so many five stars, but too many one stars, suggesting a huge variation in perception. I would bet that an easy order, of readily available products, gets through in no time. Any problem though and the issue then becomes communication or the lack of. How often is that case anywhere? Even the standardised repeated replies, here on line, to the most favourable reviews, suggest a simple failure to communicate with customers. On this occasion though I got constant messages about delivery progress, for a product I had assumed impossible to find. Complete contrast to my previous experience. I will not judge them too harshly now, they have had problems with moving site I do know and there is some suggestion of a worldwide virus problem of some kind. Good luck folks.

  Review of 17/03/2021, following an experience of 13/09/2020 by STEPHANIE W. *

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• 5 / 5 1

  

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  Communication was excellent, except I didn���t realise kit was coming from France! Couldn���t fault updates from 1001 crafts but dealing with the Post Office here was a bit of a nightmare, due to COVID

  Review of 17/03/2021, following an experience of 08/09/2020 by RACHEL M. *

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• 5 / 5 1

  

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  Second order from 1001 Models and enjoyed the same excellent service.....3 days from placing order to delivery to my door.

  Review of 17/03/2021, following an experience of 13/09/2020 by KIRSTEN W. *

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• 1 / 5 1

  

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  I've ordered a few things and was kindly given a ��5 voucher to use for my next purchase. When I tried to use the voucher it wa refused. NOT IMPRESSED! My last order was accepted and one model was delivered but the secon""out of stock"". I was not told this until after delivery. NOT IMPRESSED! I have asked for a refund of the out of stock ited. As yet no reply. NOT IMPRESSED! I will not be using 1001 Modelkits again.

  Review of 17/03/2021, following an experience of 14/09/2020 by PAUL R. *

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• 5 / 5 1

  

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  Excellent service and would definitely buy from again.

  Review of 17/03/2021, following an experience of 01/09/2020 by HARLEY L. *

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• 5 / 5 1

  

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  Good prices and a fast enough delivery Thanks again

  Review of 17/03/2021, following an experience of 13/10/2020 by WAYNE K. *

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• 5 / 5 1

  

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  No problem very happy

  Review of 17/03/2021, following an experience of 05/10/2020 by DOMINIC A. *

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• 4 / 5 1

  

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  Service was quick and they kept you updated on the tracking and arrival of your purchase. Good quality product but did find it a little expensive compared to other sites.

  Review of 17/03/2021, following an experience of 14/10/2020 by JENNIFER H. *

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• 5 / 5 1

  

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  Very fast service. Exactly as ordered. Would use them again.

  Review of 17/03/2021, following an experience of 05/10/2020 by SEAN T. *

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• 1 / 5 1

  

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  Model didnt arrive. No response from customer service. Now having to try and get refund from credit card company. Update.. 10pm Mon 5th Oct. Still no contact from customer service... Didn't receive any address verification email, just one saying it was in transit and then one saying it was delivered. UPS courier service admits they can't give me proof of delivery (despite address being a very well known naval base) and UPS advise me to take up with sender. This was meant to be a birthday gift for my son, but nothing arrived. Really disappointing.

  Review of 17/03/2021, following an experience of 05/10/2020 by NIKKI R. *

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• 5 / 5 1

  

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  Really good service,very pleased with my order and was updated on delivery times.

  Review of 17/03/2021, following an experience of 05/10/2020 by JOSHUA W. *

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• 5 / 5 1

  

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  Excellent service highly recommend will buy again from this supplier

  Review of 17/03/2021, following an experience of 12/10/2020 by SUZANNE R. *

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• 5 / 5 1

  

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  Very good service.. speedy delivery.. Will be using again....

  Review of 17/03/2021, following an experience of 28/09/2020 by JOHN J. *

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• 4 / 5 1

  

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  original item ordered did not arrive as got sent wrong item and when tried to correct original given as unavailable so made request for substitute item that received ok, a bit disappointed that original item not available but substitute item ok so satisfactory outcome after bit of a wait

  Review of 17/03/2021, following an experience of 30/09/2020 by MOLLY P. *

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• 5 / 5 1

  

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  Ordered my kit not realising it had to come from France, however it arrived in 10 days and I was informed of it's progress every step of the way (I didn't have to track it). I couldn't be happier!

  Review of 17/03/2021, following an experience of 12/10/2020 by VICTORIA S. *

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• 4 / 5 1

  

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  Arrived in good time

  Review of 17/03/2021, following an experience of 06/10/2020 by JOEL S. *

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• 5 / 5 1

  

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  Brilliant service. Model was delivered before the stated date! Will use again

  Review of 17/03/2021, following an experience of 05/10/2020 by SOPHIE P. *

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• 4 / 5 1

  

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  1001 models have an extensive range of quality models and give a prompt service but I have had to drop one star as they don't always prove to be the best on price.

  Review of 17/03/2021, following an experience of 10/10/2020 by LILY S. *

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• 1 / 5 1

  

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  Worst excuse of a model I���ve ever seen None of the parts fit properly without major Cutting, scrapping etc. Normal Testors model would not work on what ever material was used on this mold. Canopy did not fit at all Nev

  Review of 17/03/2021, following an experience of 12/10/2020 by EDWARD C. *

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• 4 / 5 1

  

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  This is a quality kit but let down by flimsy and ill defined instructions. Diagrams are poor and the order of construction is not clear. Parts are of a high standard and the tyres (for both models-custom and stock) particularly good. So good kit but the instructions -on two sides of one sheet of paper-lack clarity.

  Review of 17/03/2021, following an experience of 18/10/2020 by SCARLETT P. *

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• 5 / 5 1

  

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  A good range of kits. A little wait for delivery but well packaged and efficient communication.

  Review of 17/03/2021, following an experience of 12/10/2020 by ALFIE P. *

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• 5 / 5 1

  

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  Items were much cheaper than everywhere else I had looked. The postage was cheap and arrived really quickly. I will definitely use again!

  Review of 17/03/2021, following an experience of 15/10/2020 by ELLIE K. *

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• 5 / 5 1

  

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  My first experience was not good as I had trouble with online payments but a quick phone call had that sorted. The goods arrived on time and well packed for transport. Will be using again.

  Review of 17/03/2021, following an experience of 03/10/2020 by DANIEL B. *

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• 5 / 5 1

  

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  I found 1001 Modelkits have a huge stock and fast despatched I'm a UK shopper... shopping in France and the time it took to arrive is faster than some orders I place with UK sellers. Even COVID-19 coudn't slow them down. A good service all round.A happy shopper and I'll be back for more. John

  Review of 17/03/2021, following an experience of 30/09/2020 by HARLEY M. *

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• 5 / 5 1

  

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  great product

  Review of 17/03/2021, following an experience of 15/10/2020 by SASHA M. *

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• 5 / 5 1

  

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  The ordering of the items was very straightforward and the service and periodic notification on the order was excellent. The items arrived safely and was well protected to avoid possible damage. I will certainly do business with 1001 Modelkits in future orders. David H

  Review of 17/03/2021, following an experience of 18/10/2020 by ROB C. *

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• 5 / 5 1

  

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  Top stuff thankyou, chocks away ol bean. . yours gaz

  Review of 17/03/2021, following an experience of 13/10/2020 by STACEY B. *

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• 5 / 5 1

  

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  Excellent service prompt delivery and a good price.

  Review of 17/03/2021, following an experience of 24/10/2020 by HANNAH R. *

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• 5 / 5 1

  

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  Excellent in every way. Seamless post and delivery. Very highly recommended. Thank you

  Review of 17/03/2021, following an experience of 02/11/2020 by CHRISTIAN B. *

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• 5 / 5 1

  

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  Great service loved the product

  Review of 17/03/2021, following an experience of 03/11/2020 by GRACE W. *

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• 5 / 5 1

  

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  I ordered 1/72 scale pilots for my red arrow planes and was very happy with the detail of the figures. They arrived on time and well packaged. I was kept well informed every step of the way. The only thing that I suppose I could criticise about is when they were displayed online they were painted but as far as I can remember it did not say in the description that they came unpainted which was a worry until they arrived . I was very glad that they did come unpainted so that I could paint them in the colour I needed. A brilliant product.

  Review of 17/03/2021, following an experience of 08/11/2020 by GRACE W. *

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• 5 / 5 1

  

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  Product arrived in time and in good condition

  Review of 17/03/2021, following an experience of 19/10/2020 by LOGAN D. *

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• 5 / 5 1

  

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  Excellent service and fast shipping, would recommend.

  Review of 17/03/2021, following an experience of 09/11/2020 by MASON W. *

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• 5 / 5 1

  

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  My puzzles arrived a day late but UPS admitted the mistake was theirs. 1001 modelkits kept me out date all the way along and the puzzles were well packed. Delivery price was very reasonable since the puzzles came from France and delivery was very quick (UPS allowing).I'll happily shop with them again.

  Review of 17/03/2021, following an experience of 20/10/2020 by ALEX B. *

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• 5 / 5 1

  

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  Excellent service keeping me well informed about my order at all times. Would recommend to others.

  Review of 17/03/2021, following an experience of 09/11/2020 by PETER R. *

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• 1 / 5 1

  

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  Two weeks waiting for a delivery, which still hasn't arrived! Not impressive

  Review of 17/03/2021, following an experience of 05/11/2020 by ANTHONY T. *

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• 5 / 5 1

  

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  Kept well informed. Arrived promptly with no hassle. Very well packaged. No complaints just pleasure and admiration!

  Review of 17/03/2021, following an experience of 28/10/2020 by EMMA P. *

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• 4 / 5 1

  

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  the only improvement would be a speedier service as it did seem a little slow

  Review of 17/03/2021, following an experience of 08/11/2020 by OSCAR R. *

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• 5 / 5 1

  

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  Brilliant service, delivered promptly with good communications. Merci beaucoup!

  Review of 17/03/2021, following an experience of 04/11/2020 by ALEXANDER P. *

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• 3 / 5 1

  

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  I have CCTV on my property and there was no attemptt to deliver my expexted parcel.. the steert was busy has workmen were laying new footpaths on or street . I had 4 other delivers made that monday no problem

  Review of 17/03/2021, following an experience of 27/10/2020 by AMANDA M. *

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• 5 / 5 1

  

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  Great customer service

  Review of 17/03/2021, following an experience of 01/11/2020 by ERIN R. *

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• 5 / 5 1

  

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  Great service and super fast delivery top marks

  Review of 17/03/2021, following an experience of 09/11/2020 by EVELYN S. *

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• 4 / 5 1

  

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  There were problems with the banking system, which your representative fixed promptly. Otherwise 5 stars.

  Review of 17/03/2021, following an experience of 08/11/2020 by JUSTINE R. *

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• 4 / 5 1

  

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  I Had not understood that I had to paint the Monoque shell

  Review of 17/03/2021, following an experience of 03/11/2020 by ANDREW B. *

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• 5 / 5 1

  

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  V good no problem at all

  Review of 17/03/2021, following an experience of 25/10/2020 by LEE M. *

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• 1 / 5 1

  

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  I made my order on the 28th of September. I am still waiting for it to arrive. Right now I don't believe it will ever arrive and my ��22.67 may as well be thrown in the bin. I will never use aga

  Review of 17/03/2021, following an experience of 25/10/2020 by JAYDEN R. *

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• 4 / 5 1

  

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  good site and i will use again

  Review of 17/03/2021, following an experience of 27/10/2020 by CAITLIN G. *

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• 2 / 5 1

  

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  I bought cement moulds. Unfortunately I couldn���t get the cement out so I felt it wasn�ï

  Review of 17/03/2021, following an experience of 18/10/2020 by SUMMER P. *

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• 5 / 5 1

  

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  Very easy transaction, good communication from 1001 Models, highly recommended

  Review of 17/03/2021, following an experience of 28/10/2020 by NOAH M. *

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• 1 / 5 1

  

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  My order Order (Ref 231316) has shown as being shipped for the last 5 days on the 1001 Hobbies site but Hermes tracking (5925887303705192) says that they have no received it from you? The postage is not cheap at ��6.99, Royal mail would have been a cheaper and more reliable option! Please advise what has actually happened to my parcel, if I'm going to get it and

  Review of 17/03/2021, following an experience of 16/11/2020 by MARTIN T. *

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• 5 / 5 1

  

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  Excellent service well impressed keep up the good work guys

  Review of 17/03/2021, following an experience of 09/11/2020 by JADE R. *

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• 4 / 5 1

  

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  Great service. Not the fastest but the communication is very good and they have a huge range of products.

  Review of 17/03/2021, following an experience of 11/11/2020 by LEXI K. *

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• 5 / 5 1

  

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  Excellent service

  Review of 17/03/2021, following an experience of 14/11/2020 by MIA R. *

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• 2 / 5 1

  

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  very slow to deliver. two items in first order only one arrived. emailed enquiry to status was asked for a photo of the delivery i supplied that and they went home for the weekend

  Review of 17/03/2021, following an experience of 14/11/2020 by NOAH B. *

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• 5 / 5 1

  

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  Excellent. Highly recommended seller many thanks.

  Review of 17/03/2021, following an experience of 09/11/2020 by ALEX M. *

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• 5 / 5 1

  

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  Fast delivery and great prices as always.

  Review of 17/03/2021, following an experience of 10/11/2020 by PAUL S. *

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• 3 / 5 1

  

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  Slow delivery. My order was ""ready for dispatch"" for three days and I had to chase it.

  Review of 17/03/2021, following an experience of 13/11/2020 by EMILY M. *

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• 5 / 5 1

  

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  Great service, at first was a little confused as the based in France but use a .co.uk domain. Items arrived in good time and was well packed to protect them. Recommend them to others!

  Review of 17/03/2021, following an experience of 15/11/2020 by JAYDEN P. *

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• 5 / 5 1

  

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  A fantastic experience absolutely as discribed

  Review of 17/03/2021, following an experience of 15/11/2020 by ROSS P. *

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• 5 / 5 1

  

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  Here in a week. Very good price best on the net. Cannot comment on quality of product as yet to start the build. In box examination all seems OK.

  Review of 17/03/2021, following an experience of 18/11/2020 by BETH M. *

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• 5 / 5 1

  

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  Great range, great service and on the whole, good prices. I will and have use again. Andrew Crew

  Review of 17/03/2021, following an experience of 12/11/2020 by YASMINE L. *

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• 4 / 5 1

  

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  1001 usually have the kits that I want. Delivery can sometimes take quite a while as the warehouse seems to be in France. Last order seemed to take about 3 weeks from order to delivery, but they are probably suffering with lockdowns as much as anyone.

  Review of 17/03/2021, following an experience of 20/11/2020 by THEO K. *

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• 5 / 5 1

  

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  Superbly detailed model, a well made, solid feeling airplane. Although plastic, it's made from a high density material which makes it as heavy as a metal one. Highly recommended and good value for price.

  Review of 17/03/2021, following an experience of 17/11/2020 by MATTHEW G. *

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• 5 / 5 1

  

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  Excellent service and some hard enough to find kits. Thanks.

  Review of 17/03/2021, following an experience of 16/11/2020 by CAROLE W. *

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• 4 / 5 1

  

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  Great service, constant updates on shipping and delivery!

  Review of 17/03/2021, following an experience of 17/11/2020 by IAN R. *

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• 5 / 5 1

  

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  Excellent service, delivered quickly, on time and kept updated on the progress.

  Review of 17/03/2021, following an experience of 21/11/2020 by SELINA W. *

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• 5 / 5 1

  

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  Kinda sus while reading the reviews of other but got my parcel no fuss or what so ever great service

  Review of 17/03/2021, following an experience of 17/11/2020 by REECE R. *

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• 5 / 5 1

  

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  Great service. Items ordered delivered in days (and before the date quoted) with no problem.

  Review of 17/03/2021, following an experience of 21/11/2020 by CALLUM W. *

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• 1 / 5 1

  

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  The package never arrived. I emailed several times and the same tracking link was submitted stating the packing was in the UK. This went on for 2 weeks and still no package. Ended up buying the same thing on Amazon. I was very disappointed.

  Review of 17/03/2021, following an experience of 16/11/2020 by JAMIE C. *

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• 5 / 5 1

  

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  good prices and speedy delivery. Will use again

  Review of 17/03/2021, following an experience of 17/11/2020 by LEWIS R. *

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• 1 / 5 1

  

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  Ordered item come faulty rubbish customer service lines don't hear anything back just tell contact there supplier still awaiting response month later do not order from these

  Review of 17/03/2021, following an experience of 21/11/2020 by KYLE M. *

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• 5 / 5 1

  

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  Excellent service.

  Review of 17/03/2021, following an experience of 16/11/2020 by SOPHIE H. *

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• 1 / 5 1

  

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  Ordered products on 09.11.2020, money taken from account but no correspondence from seller and products have not been delivered. No way of contacting company

  Review of 17/03/2021, following an experience of 20/11/2020 by LAURA B. *

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• 5 / 5 1

  

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  Fast delivery.

  Review of 17/03/2021, following an experience of 02/12/2020 by SUMMER M. *

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• 5 / 5 1

  

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  Very pleased with the product and a very speedy delivery as well.

  Review of 17/03/2021, following an experience of 03/12/2020 by CHRISTOPHER S. *

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• 4 / 5 1

  

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  does what it says on the tin

  Review of 17/03/2021, following an experience of 22/11/2020 by ISABELLE E. *

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• 2 / 5 1

  

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  Order processing time too long, delivery time too long considering cost of postage.

  Review of 17/03/2021, following an experience of 03/12/2020 by NATHAN S. *

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• 5 / 5 1

  

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  Great price and good delivery of a well packed kit Will use again

  Review of 17/03/2021, following an experience of 04/12/2020 by BEN G. *

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• 5 / 5 1

  

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  IT WAS GREAT PLEASURE TO FIND A COMPANY THAT HAD MODELS OF AIRCRAFT THAT WAS IN MY NAVY CAREER SO MY GREAT GRANDSON COULD SEE THE DIFFERENT TYPES OF PLANES I WAS INVOLVED WITH.

  Review of 17/03/2021, following an experience of 27/11/2020 by YASMINE F. *

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• 5 / 5 1

  

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  I have bought a few things from 1001 Modelkits and they have always been excellent and very swift in despatching the goods. I look forward to doing business with them again in the future.

  Review of 17/03/2021, following an experience of 26/11/2020 by MARIA S. *

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• 5 / 5 1

  

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  this company are the cats pajamas

  Review of 17/03/2021, following an experience of 25/11/2020 by VANESSA C. *

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• 4 / 5 1

  

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  Only went to 1001 modelkits because it was either them or China. If I had gone to China for the items I would have got them for half the price at 1001 modelkits. only problem with China is you have to wait an eternity for delivery.

  Review of 17/03/2021, following an experience of 24/11/2020 by LAYLA T. *

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• 5 / 5 1

  

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  Very good will use them again ??

  Review of 17/03/2021, following an experience of 25/11/2020 by CLAIRE H. *

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• 5 / 5 1

  

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  Great service ���does what it says in the packet��� will vis

  Review of 17/03/2021, following an experience of 24/11/2020 by SUMMER E. *

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• 4 / 5 1

  

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  Great store but their items are out of stock quickly. When I get notification for restock of items, I get multiple email reminders more than is necessary.

  Review of 17/03/2021, following an experience of 29/11/2020 by AMELIA R. *

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• 4 / 5 1

  

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  Good quality

  Review of 17/03/2021, following an experience of 01/12/2020 by OLIVER C. *

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• 5 / 5 1

  

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  Great selection of paint, good service and quick delivery.

  Review of 17/03/2021, following an experience of 22/11/2020 by LUKE P. *

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• 5 / 5 1

  

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  Excellent and prompt service will definitely order from this retailer again

  Review of 17/03/2021, following an experience of 22/11/2020 by SUZANNE K. *

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• 4 / 5 1

  

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  The initial package apparently disappeared in transit but was ultimately replaced by 1001 after investigation with their couriers so a loss was happily reduced to a delayed arrival. I will use them again.

  Review of 17/03/2021, following an experience of 26/11/2020 by NATASHA R. *

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• 5 / 5 1

  

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  I was kept up to date regarding the various delivery stages, and the goods arrived in good time and well packaged.

  Review of 17/03/2021, following an experience of 23/11/2020 by TEAGAN E. *

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• 5 / 5 1

  

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  excellent service, prompt delivery

  Review of 17/03/2021, following an experience of 01/12/2020 by CHELSEA R. *

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• 4 / 5 1

  

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  Took a while to deliver but my item arrived in perfect condition. Great customer service when contacted. Thanks.

  Review of 17/03/2021, following an experience of 29/11/2020 by CAROLE W. *

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• 5 / 5 1

  

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  ordered at a fair price, shipped on time and no problems.

  Review of 17/03/2021, following an experience of 29/11/2020 by NIKKI C. *

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• 5 / 5 1

  

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  i ordered 3 jigsaw puzzles delivery was between 25th and 27th november they arrived on the 26th so spot on and well packaged also it shows me they are a genuine supplier so would not hesitate to use 1001 modelkits again in the future i would also recommend them to family and friends

  Review of 17/03/2021, following an experience of 26/11/2020 by KEELEY D. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I placed the order on 27th Oktober and I still have not received the items I paid for. (today is 23rd November) Have tried to contact 1001 Hobbies by e-mail for over a week , but no replies. Have received a packet containing wrong items. What is the problem and why no answers ? 24th November - still no reply

  Review of 17/03/2021, following an experience of 23/11/2020 by KIRSTY J. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Good service Quick delivery

  Review of 17/03/2021, following an experience of 28/11/2020 by ARCHIE R. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Beautiful Tamiya model aircraft 1:48 swiftly delivered from France to Italian address in good condition. The laptop web site better than the iPhone version, which seems to have some key links missing (e.g. legal info and password reset)

  Review of 17/03/2021, following an experience of 18/12/2020 by EMILY T. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Ordered products and didn���t get a confirmation email just an email taking my payment. Researched website and it came up as a scam site, so sent an email cancelling my order and informing them that payment had been stopped. The next day received endless emails telling me couldn���t cancel my order etc etc. I did however receive delivery of the items however the boxes were damaged and looked like they had been opened and indeed sent out and returned before! All of the models had been removed from their spines and were just rolling around in the packaging. Not impressed and would never use these people again and would advise people to stay away from them. Especially as they are not the cheapest peo

  Review of 17/03/2021, following an experience of 23/12/2020 by LIZZIE P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great service all arrived on time

  Review of 17/03/2021, following an experience of 23/12/2020 by JESSICA M. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order