Customer reviews for 1001hobbies.co.uk

Customer reviews

• 5 / 5 1

  

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  I found 1001 Hobbies by accident, and found the company offered good quality Scale Models at Great Prices, if that is not enough, they offer a very quick delivery service, my Scale Model arrived when I was told it would arrive, all this, makes it easy to recommend 1001 Hobbies

  Review of 14/07/2023, following an experience of 08/07/2023 by FRED N.

• 5 / 5 1

  

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  There was some confusion regarding my order of over 10 figures, and the order ended up being separated into several, but the staff were polite and patient throughout our correspondence. The issues were solved and the figures have all now arrived well packaged, and look great on display. I’ll definitely be using 1001 for my figures going forward.

  Review of 11/07/2023, following an experience of 28/02/2023 by EILIDH C.

• 5 / 5 1

  

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  Would definitely use again. A+

  Review of 11/07/2023, following an experience of 10/06/2023 by HEATHER C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Received promptly and well packaged faultless service

  Review of 11/07/2023, following an experience of 04/06/2023 by JOHN R.

• 2 / 5 1

  

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  For a £15.00 snap together kit the final bill inclusive of postage and tax was over £25.00. Not my idea of good value. howeve delivery was very quick.

  Review of 11/07/2023, following an experience of 29/06/2023 by WILLIAM GORDON C.

• 1 / 5 1

  

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  My "gift" arrived in a jiffy bag already opened with the contents inside, compromised.

  Review of 11/07/2023, following an experience of 27/06/2023 by GARY W.

• 2 / 5 1

  

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  So far I have received 3 out of 5 items that were ordered a voucher and credit note. I have sent an email however no response yet. Collector's items has arrived in less than mint packaging so generally unhappy and unimpressed. How can a pre order item be awaiting a restock? Don't write cheques you can't cash!

  Review of 05/07/2023, following an experience of 27/03/2023 by GARY W.

  Answer by 1001hobbies.co.uk

  

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  Hello, We thank you for your email and regret this incident. We have decided to send your product it will be delivered to the address : Gary Williams 173 Brighton Road, Alvaston Derby DE24 8TE Royaume-Uni 07873693307 As a commercial gesture, and in order to maintain your trust, we have decided to offer you a 25.99 pounds voucher. The code to use is EVDM9FT6. This voucher is valid for 1 year. We thank you for your understanding, Sincerely, Ines

• 4 / 5 1

  

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  Bit slow in getting to me

  Review of 05/07/2023, following an experience of 27/05/2023 by ROGER A.

• 5 / 5 1

  

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  1001 hobbies seem to have a lot of the items I need for my hobby..

  Review of 05/07/2023, following an experience of 26/05/2023 by IAN W.

• 5 / 5 1

  

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  Excellent five star plus service, and product fine.

  Review of 05/07/2023, following an experience of 19/06/2023 by DAVID G.

• 5 / 5 1

  

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  Very quick and efficient delivery considering delivered from Europe. Excellent range of models. Item well packed. Will use again.

  Review of 25/06/2023, following an experience of 20/06/2023 by BRIAN S.

• 5 / 5 1

  

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  Excellent service

  Review of 25/06/2023, following an experience of 25/03/2023 by JAMES B.

• 5 / 5 1

  

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  Amazing service, easy to use site, easy international delivery, and the products were very safely packed! Great work team!

  Review of 19/06/2023, following an experience of 15/04/2023 by MARKO G.

• 5 / 5 1

  

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  Speed and convenient easy hassle free love this place wished I found it sooner!!! A***

  Review of 17/06/2023, following an experience of 06/06/2023 by TOBY W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  excellent service...would recommend

  Review of 16/06/2023, following an experience of 02/06/2023 by REG W.

• 5 / 5 1

  

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  Item was received quickly, well packed and in good condition.

  Review of 15/06/2023, following an experience of 02/06/2023 by MARK L.

• 5 / 5 1

  

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  WARNING; This company is NOT in the UK. They are in FRANCE. They also work with suppliers so they don’t have stock on site, you have to wait 2-3 weeks for it to be delivered to them, and then they send it to you. I also got collared for a £90 customs charge. The site is NOT clear at all. Everything is .co.uk or a uk based phone number. That said, the prices are fabulous, any communication on my part was responded to promptly (even on the phone) and the lady I spoke to (I assume it is the same person) was lovely every time even though I likely drove her mad with my worries. Packages arrived VERY quickly once dispatched (one was delayed, annd even that was sent sooner than the ETA they gave me) and they were all packed nicely. I would definitely use again now I know what to expect. Fully recommend.

  Review of 14/06/2023, following an experience of 31/05/2023 by TOM B.

• 5 / 5 1

  

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  Fast service, emails along the way, will use again.

  Review of 04/06/2023, following an experience of 17/05/2023 by LEE A.

• 5 / 5 1

  

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  Navigation of the site was easy! Delivery time good given from France to Wales Well packed to keep undamaged

  Review of 03/06/2023, following an experience of 11/05/2023 by DEWI W.

• 3 / 5 1

  

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  Item was poorly packed and suffered slight curving in shipping. Was shipped in a padded envelope and should have been boxed.

  Review of 02/06/2023, following an experience of 09/05/2023 by MARK L.

• 5 / 5 1

  

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  The delivery was easy to follow using the tracking app

  Review of 30/05/2023, following an experience of 23/04/2023 by ADELE M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent and reliable service.

  Review of 29/05/2023, following an experience of 10/05/2023 by MANDY G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  great fast shipping and item was just as shown, fantastic to deal with

  Review of 25/05/2023, following an experience of 14/05/2023 by JACK C.

• 5 / 5 1

  

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  Easy to shop good service 👌

  Review of 24/05/2023, following an experience of 26/04/2023 by JEROME O.

• 5 / 5 1

  

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  Excellent website, easy to navigate. Ordering straightforward and always keep you updated on delivery. Very happy with the goods and the service. Have ordered items several times and never been disappointed. Will be ordering again

  Review of 22/05/2023, following an experience of 14/05/2023 by LYNNE C.

• 5 / 5 1

  

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  Great company to deal, competitive pricing and fast delivery.

  Review of 15/05/2023, following an experience of 30/04/2023 by STEWART M.

• 5 / 5 1

  

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  Good quality decals with quick delivery and advice of progress

  Review of 12/05/2023, following an experience of 27/04/2023 by GRAHAM L.

• 5 / 5 1

  

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  top!

  Review of 12/05/2023, following an experience of 10/04/2023 by ANDREAS P.

• 5 / 5 1

  

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  Wide range of products and fast delivery

  Review of 12/05/2023, following an experience of 24/04/2023 by JACK J.

• 4 / 5 1

  

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  Delivery of item from order date took 20 days - and this is not clear when ordering. However - the 1001 Hobbies customer service team did answer on email all my questions regarding delivery. UPS did deliver on agreed date and 1001Hobies do keep feeding you delivery information, (as do UPS). The item was safely delivered and overall I'm happy with 1001Hobbies.

  Review of 11/05/2023, following an experience of 19/04/2023 by DEAN H.

• 5 / 5 1

  

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  Very pleased with my purchase very reliable

  Review of 11/05/2023, following an experience of 15/04/2023 by DAVID L.

• 5 / 5 1

  

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  Very prompt service

  Review of 02/05/2023, following an experience of 13/04/2023 by DEREK G.

• 5 / 5 1

  

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  Great service. Goods received as expected. No problems.

  Review of 02/05/2023, following an experience of 05/03/2023 by ZIEK H.

• 5 / 5 1

  

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  Excellent range of models and hobby items, all at reasonable prices. Easy to navigate and attractive website. Great service and prompt delivery too. Well recommended.

  Review of 01/05/2023, following an experience of 12/04/2023 by MICHAEL P.

• 3 / 5 1

  

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  Order took ages to come. Informed one item not in stock. Email said order cancelled. Then order delivered with both items in it. Looks like no one knows what’s happening. Also an insult that I had to pay for postage and packaging. Order said delivery in 7 to 9 days that was a joke try 3 weeks. Very unlightly to order again.

  Review of 28/04/2023, following an experience of 30/03/2023 by ANDREW M.

• 5 / 5 1

  

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  items arrived on time and quite cheap

  Review of 28/04/2023, following an experience of 30/03/2023 by KENNETH J.

• 5 / 5 1

  

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  Ordering was straightforward, good delivery time, have used them before, very good

  Review of 27/04/2023, following an experience of 02/04/2023 by ANDREW B.

• 5 / 5 1

  

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  Everything was top notch. Excellent site products well package and swift delivery

  Review of 24/04/2023, following an experience of 16/04/2023 by BRIAN S.

• 5 / 5 1

  

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  Very good service,

  Review of 16/04/2023, following an experience of 18/03/2023 by RICHARD D.

• 5 / 5 1

  

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  I bought the acrylic paints to paint my Heller model of a 1/24 scale Renault gtl. As of the present time I have not yet assembled the model.

  Review of 14/04/2023, following an experience of 05/03/2023 by TREVOR S.

• 2 / 5 1

  

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  Ordered paint specifically as the web site (and my order details) stated it was in stock. Two weeks after order I enquired about the delay, an update was told 1001Hobbies was still getting some paint from their supplier (I.e. not “in stock”). Three weeks after order I requested a refund as there was no progress, but was told that a refund was not possible as my order was now being compiled. Order was finally delivered more than 4 weeks after the order was made (and after I had given up waiting and purchased the paint from elsewhere.). I was not impressed!

  Review of 04/04/2023, following an experience of 24/02/2023 by SIMON T.

• 3 / 5 1

  

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  Longer postage than I was expecting. Maybe I didn’t read the terms properly.

  Review of 04/04/2023, following an experience of 12/02/2023 by JOHN E.

• 5 / 5 1

  

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  Very prompt and really quick delivery very good quality product I will definitely be buying more soon

  Review of 04/04/2023, following an experience of 05/03/2023 by YVETTE L. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  site is easy to navigate and nice quick delevery

  Review of 01/04/2023, following an experience of 21/03/2023 by RALPH D.

• 4 / 5 1

  

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  The web address is misleading, it seems as if they are a UK company with a .UK address. However they ship from France which, other than the time factor was not an issue due to the low value of my purchase. Had I bought an expensive item, I would have found myself liable to import duty and Vat, adding considerably to the cost I think their website should be clearer regarding the country of shipping.

  Review of 01/04/2023, following an experience of 13/03/2023 by LAURENCE P.

• 5 / 5 1

  

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  Speedy service and excellent product

  Review of 31/03/2023, following an experience of 23/02/2023 by DAVID C.

• 5 / 5 1

  

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  Speedy delivery and good experience.

  Review of 29/03/2023, following an experience of 03/03/2023 by ANDRES O.

• 5 / 5 1

  

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  Thank you

  Review of 28/03/2023, following an experience of 10/03/2023 by OSMAN C.

• 5 / 5 1

  

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  Order handled and shipped with care.

  Review of 27/03/2023, following an experience of 15/03/2023 by ARN A.

• 5 / 5 1

  

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  The item arrived quickly and was in great condition

  Review of 26/03/2023, following an experience of 21/02/2023 by AHMED R.

• 5 / 5 1

  

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  Customer service very good!

  Review of 24/03/2023, following an experience of 04/03/2023 by GAVIN C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent service, all delivery updates were exact and precise. Item arrived very well packed in perfect order.

  Review of 24/03/2023, following an experience of 05/03/2023 by JOHN H.

• 5 / 5 1

  

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  Good product delivered well packaged & in reasonable time.

  Review of 23/03/2023, following an experience of 11/03/2023 by ALEXANDER G.

• 5 / 5 1

  

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  great service, reasonable prices

  Review of 22/03/2023, following an experience of 13/03/2023 by GARY S.

• 5 / 5 1

  

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  Was extremely pleased with the products I ordered they were of a high standard exactly as described packaged lovely and delivery was brilliant will definitely be ordering from the company again many thanks to all staff involved in my order one very happy customer

  Review of 20/03/2023, following an experience of 26/01/2023 by LAURA P.

• 4 / 5 1

  

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  Company did well sourcing what I wanted but didn’t expect it to be sent from France, that said only a week for delivery so not too bad

  Review of 18/03/2023, following an experience of 07/03/2023 by PAUL M.

• 2 / 5 1

  

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  Not clear on website what language the product is in.

  Review of 16/03/2023, following an experience of 02/03/2023 by ADAM C.

• 1 / 5 1

  

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  Received the box I ordered with all the primers in them broken, the package was contaminated and it was stinking so much of chemicals that Royal Mail had to wrap it in a bag. Now I'm asking them fir a refund they want me to return it to them first!!! Seriously ehich carrier would ship a box contaminated with hazardous chemicals back to France? Do not buy from this company at all! Save your money and a headache dealing with the customer service.

  Review of 16/03/2023, following an experience of 22/02/2023 by POORIA M.

• 5 / 5 1

  

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  Excellent model / good delivery time / very happy with my purchase

  Review of 16/03/2023, following an experience of 22/01/2023 by DAVID C.

• 5 / 5 1

  

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  Delivered on time we’ll packed and good quality product

  Review of 16/03/2023, following an experience of 19/02/2023 by EDDIE B.

• 2 / 5 1

  

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  The model graff Zeppelin is rediculously expensive at over £60.00. It is also very badly finished- sprue everywhere and the parts are poorly finished. I would have returned this if the supplier was in the U.K. extremely disappointing

  Review of 07/03/2023, following an experience of 21/02/2023 by MARTIN H.

• 5 / 5 1

  

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  Great transaction thank you

  Review of 05/03/2023, following an experience of 22/02/2023 by AMANDA K.

• 1 / 5 1

  

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  At the time of writing this review I have had to wait 6 weeks for one item, the other is yet to be delivered. There was no contact from them, I had to chase several times to find out what was going on. Very poor customer service and really bad business practice. Would not recommend them to anyone.

  Review of 03/03/2023, following an experience of 16/02/2023 by KEN A.

• 5 / 5 1

  

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  Excellent service and delivery. Item arrived well packaged and quickly,5 days before stated date. I used the company because I couldn't get the item in the UK.

  Review of 03/03/2023, following an experience of 15/02/2023 by STUART B.

• 5 / 5 1

  

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  High quality and speedy delivery :)

  Review of 25/02/2023, following an experience of 13/01/2023 by POPPY W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Package came really fast and was in excellent condition. Always got constant updates regarding my order. Will definitely reccomend

  Review of 25/02/2023, following an experience of 11/02/2023 by JEROME T.

• 5 / 5 1

  

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  👌👍👍👍👍

  Review of 25/02/2023, following an experience of 07/02/2023 by CLIVE D.

• 5 / 5 1

  

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  Fast and efficient delivery, very satisfactory

  Review of 24/02/2023, following an experience of 09/01/2023 by IAN C.

• 3 / 5 1

  

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  Fast delivery

  Review of 22/02/2023, following an experience of 20/01/2023 by TOBY R.

• 5 / 5 1

  

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  Great product and fast delivery

  Review of 17/02/2023, following an experience of 29/01/2023 by JAMES W.

• 2 / 5 1

  

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  Delivery package quality poor! Box arrived, squashed, creased with a big dent in the side!

  Review of 14/02/2023, following an experience of 10/01/2023 by TERRY C.

• 5 / 5 1

  

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  Excellent service, could not be faulted, thanks.

  Review of 14/02/2023, following an experience of 24/01/2023 by ANDY C.

• 2 / 5 1

  

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  bought decals as they were advertised to include Omani airforce, received package with decals for KSA and others, no Omani insignia. Considering the cost and time waited this is very poor and does not match the advertised goods. Also drives from France. Rubbish.

  Review of 14/02/2023, following an experience of 17/01/2023 by ANDY M.

• 5 / 5 1

  

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  excellent service.

  Review of 07/02/2023, following an experience of 12/01/2023 by KEITH T.

• 3 / 5 1

  

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  Problems arose with my order. I had no confirmation of my order or payment. Eventually I contacted the. They gave me a date but there was still no delivery. Item finally delivered from France….enormous cardboard box, tiny item.

  Review of 07/02/2023, following an experience of 06/01/2023 by MICHAEL H.

• 5 / 5 1

  

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  Excellent!

  Review of 07/02/2023, following an experience of 19/12/2022 by JULIA D. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  As the site is in pounds sterling I thought it was an English company. They are in France. You might have to wait a few days but you won't be disappointed. I ordered the mini epic sauron. Cheapest I found and quite quick delivery. Sometimes quicker than a UK seller. I will certainly be using them again

  Review of 07/02/2023, following an experience of 06/01/2023 by JASON S.

• 5 / 5 1

  

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  Prompt delivery. Item was well packaged and in good condition.

  Review of 07/02/2023, following an experience of 24/01/2023 by PENNIE F.

• 3 / 5 1

  

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  Arrived slightly damaged because it hadn't been packaged properly and got squashed in the post.

  Review of 04/02/2023, following an experience of 16/01/2023 by JOEL M. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Amswer as above

  Review of 03/02/2023, following an experience of 14/01/2023 by ANTON H.

• 5 / 5 1

  

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  first class service was informed for start to finish with order

  Review of 02/02/2023, following an experience of 23/01/2023 by ALEX A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very fast shipping would 100%use again

  Review of 31/01/2023, following an experience of 23/01/2023 by PETER J.

• 5 / 5 1

  

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  All turned up well packaged, great condition and no problems. ACE!!!

  Review of 30/01/2023, following an experience of 19/01/2023 by JASON M.

• 3 / 5 1

  

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  Almost £40.00pounds for a small paint mixer is a bit much in my book,a ripoff.

  Review of 30/01/2023, following an experience of 20/01/2023 by MICHAEL M.

• 4 / 5 1

  

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  Reasonable price. One of the only suppliers of the item I wanted. Good communication. Regular updates on shipping.

  Review of 27/01/2023, following an experience of 16/01/2023 by JOHN A.

• 5 / 5 1

  

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  Fast delivery and excellent service.

  Review of 26/01/2023, following an experience of 14/01/2023 by ANDREW C.

• 2 / 5 1

  

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  I was not impressed with their customer services. Rather than trying to help me, they were quite rude. And instead of cancelling my order, as per my request, when i realised the products wouldn't arrive in time, they still sent them - charging me £10 for delivery for items that were of no use. I will not be ordering from them again.

  Review of 26/01/2023, following an experience of 11/12/2022 by TARYN W.

• 1 / 5 1

  

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  Ordered on 5/12, got it delivered after christmas 😱🙈

  Review of 26/01/2023, following an experience of 05/12/2022 by FILIP R.

• 5 / 5 1

  

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  Package arrived well packaged in good condition

  Review of 26/01/2023, following an experience of 10/01/2023 by STEVE T.

• 4 / 5 1

  

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  Good prices, fairly prompt dispatch.

  Review of 26/01/2023, following an experience of 11/01/2023 by IAN B.

• 1 / 5 1

  

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  Not happy as emailed to cancel order 4 hours after ordering and was told it couldn’t be cancelled as it had been posted already. Can’t send back as will cost to much.

  Review of 26/01/2023, following an experience of 11/12/2022 by TASHA B.

• 5 / 5 1

  

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  Great service. Prompt dispatch

  Review of 26/01/2023, following an experience of 18/01/2023 by ELAINE H.

• 5 / 5 1

  

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  I brought the lomax for my partner he has 1 exactly the same color etc

  Review of 26/01/2023, following an experience of 11/12/2022 by SUSAN B.

• 5 / 5 1

  

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  An extensive product range, particularly of kits difficult to find elsewhere. Delivery was excellent

  Review of 26/01/2023, following an experience of 07/12/2022 by HENRY R.

• 3 / 5 1

  

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  Ordered in early December but didn't arrive in time for Christmas. Probably mostly down to UK border chaos though and not your fault.

  Review of 20/01/2023, following an experience of 04/12/2022 by IAN N.

• 5 / 5 1

  

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  Very prompt service with clear information throughout the delivery. You have made my grandson very happy, thank you.

  Review of 19/01/2023, following an experience of 11/01/2023 by RICHARD C.

• 5 / 5 1

  

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  Item of Liam funko pop was only available on this site. Was kept up to date on order right till delivery. Nicely packaged. Happy with order.

  Review of 19/01/2023, following an experience of 28/12/2022 by SANSEL A.

• 5 / 5 1

  

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  All good, well packed and relatively fast delivery from abroad

  Review of 17/01/2023, following an experience of 05/01/2023 by CHRISTOPHER P.

• 5 / 5 1

  

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  Quick.. efficient , well packed kit and nothing is to much trouble. Great service. Many thanks Gavin

  Review of 14/01/2023, following an experience of 23/11/2022 by GAVIN R.

• 5 / 5 1

  

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  Very easy to use website and quick delivery

  Review of 13/01/2023, following an experience of 01/01/2023 by MATTHEW L.

Reviews displayed in chronological order