Customer reviews
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you have not returned my £3.50
Review of , following an experience of by MOHAMMED K. *
*Pseudonymized data at the request of the author
Answer by bicshaveclub.comFlagHi Russell, After checking on our system, we can confirm that you did not return the second Starter Set you’ve ordered. As confirmed by email on the 5th of December 2018, without the return of the parcel the refund is not possible. Besides, it would be a refund of £3.90 and not £3.50. We tried to contact you by telephone in order to sort this out, but we couldn’t reach you. Please get back to our customer service by e-mail at customer.service@bicshaveclub.com or by phone at 02076 608 580 (available M-F 9am-6pm). Best regards, Danielle, BIC Shave Club
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blades are blunt
Review of , following an experience of by SAMUEL W. *
*Pseudonymized data at the request of the author
Answer by bicshaveclub.comFlagHi Ted, I am truly sorry to read that your experience with our product has been unsatisfactory. Your razor, with its 5 movable blades and precision blade at the back, has been designed and produced with the utmost attention to quality and safety. Nonetheless, the pleasure of shaving remains such a personal opinion... At BIC Shave Club, you can unsubscribe at any time, free of charge, directly from your customer account. To do so, log in to your account and under the tab "My Subscriptions" click on the link "Cancel my subscription". If you need any further assistance, please contact us by e-mail at customer.service@bicshaveclub.com or by phone at 02076 608 580. Kind regards, Eva, BIC Shave Club
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Good product, delivery and quality. Thank you Bic.
Review of , following an experience of by GEORGE R. *
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Easy to use website, great that you can suspend your order as you wish
Review of , following an experience of by GARY C. *
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The blades are very good although they dont seem to shave as close as they used to
Review of , following an experience of by LINDA C. *
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My brother in law reckons they are the best ones he has ever had
Review of , following an experience of by PHILIP P. *
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No complaints, simple and easy
Review of , following an experience of by GREG M. *
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No complaints very good always on time
Review of , following an experience of by TONY R. *
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Great product at a great price.
Review of , following an experience of by JULIE W. *
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When you have next day delivery from so many websites 11 days waiting before you receive your order is just unacceptable
Review of , following an experience of by PATRICK K. *
*Pseudonymized data at the request of the author
Answer by bicshaveclub.comFlagHi Owen, I am sorry to read that you are not satisfied with the delivery time-frame. The estimated delivery time for our products is 6-10 business days. We do everything in our power to prepare your order the day of or the day following your purchase on the website. Please, be advised that our products are dispatched from France, then our partner Royal Mail takes over to ensure delivery. Our shipping service has been designed to get you your product in the shortest amount of time with free postage and packing All the best, Danielle, BIC Shave Club.
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i HAVE SENT 3 OR 4 E.MAILS INSTRUCTIONS WHICH HAVE BEEN TOTALLY IGNORED, ASKING FOR no more blades to be sent, I have an abundance of blades I CANNOT USE BECAUSE i DO not have a razor holder to place them in??? YET! OF COURSE, THEY KEEP CHARGING ME MONEY AND SENDING BLADES I DO NOT WANT. I WILL HAVE TO GET MY BANK TO STOP ALL PAYMENTS FROM NOW ON, TO SAY I AM ANNOYED IS AN UNDERSTATEMENT OF THE FACTS..CAN somebody, anybody will do, STOP sending any further blades to my house, and give me an explanation WHY ON EARTH MY E.MAILS ARE IGNORED???Meanwhile, I will NOT HOLD MY BREATH waiting for a response?? thank you in anticipation.. Patrick.
Review of , following an experience of by ADRIAN G. *
*Pseudonymized data at the request of the author
Answer by bicshaveclub.comFlagHi Patrick, We are sorry hear that you are unhappy with our service. When you contacted us on the 17th of June 2019 to let us know that you did not require any further deliveries, we suggested you put your subscription on hold and explained how to do so. We did not hear from you again until December the 16th 2019 when you informed us about the cancellation request and the broken handle. We have therefore cancelled your subscription and sent you a new handle free of charge. We regret that your other messages did not reach us. Sincerely, Danielle, BIC Shave Club.
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I would recommend they give a good close shave last longer than you think
Review of , following an experience of by BRANDON Y. *
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Great
Review of , following an experience of by LEWIS M. *
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aaaaa
Review of , following an experience of by LAURA K. *
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Site is ok
Review of , following an experience of by SEBASTIAN M. *
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Slow delivery.
Review of , following an experience of by DANIEL M. *
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Very satisfied with my order thank you.
Review of , following an experience of by JIM K. *
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All delivered on time, very happy with the service
Review of , following an experience of by SALLY J. *
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Excellent service. Easy, quick, simple.
Review of , following an experience of by ELLA K. *
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faulty product replaced without charge
Review of , following an experience of by ELLIOT E. *
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Great product Great shave
Review of , following an experience of by HANNAH H. *
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Easy peasy to order. I would prefer the first full blade order to come faster after the sample pack, but hey, I can wait.
Review of , following an experience of by FINLEY A. *
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Terrible service. Get the starter pack with 1 blade and wait 3 weeks for the next pack of blades to arrive, so have to buy blades elsewhere. Notmuch point in having a shaving club .
Review of , following an experience of by ANTHONY J. *
*Pseudonymized data at the request of the author
Answer by bicshaveclub.comFlagHi Bruce, I'm sorry to hear that you are not satisfied with our offer. Thank you for this feedback, it will absolutely help us improve our service. All the best! Danielle, BIC Shave Club.
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a very good shave,no hassle with the delivery.kept in loop at all times,highly recommend.
Review of , following an experience of by HELEN P. *
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bicshaveclub brilliant.i wanted further trial kits no problems just made an order job done .clean shave same response .2 great co.to have dealings with .others 1 trial kit only .i try to promote new business .a sale is a sale .promote what is good the more people on board .[BETTER DEALS] I WILL SAY NO MORE]
Review of , following an experience of by KIMBERLY K. *
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great service highley recommended. i have 2 accounts with you can i please ask you to cancel 1 please and I WOULD LIKE TO PAUSE IT FOR 3 MONTHS PLEASE.
Review of , following an experience of by ADRIAN L. *
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The website was ok to use the main problem is the length of time it take s to receive the items ordered.
Review of , following an experience of by RUTH D. *
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The delivery times are very slow. I received my email to say it was posted and it gets posted from France however i receive goods from China and it arrives faster. So all i can say is the blades are good but definitely slow for delivery.
Review of , following an experience of by SASHA K. *
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Only used the site once when I set my order. Had no issues.
Review of , following an experience of by PETER R. *
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very good customer service
Review of , following an experience of by SEBASTIAN C. *
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Great quality blades and prompt delivery.
Review of , following an experience of by NICOLE C. *
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Usually very good, but I am surprised to receive THREE sets of blades this time, admittedly after a pause (from me) to my account. I suspect there is a reasonable explanation!
Review of , following an experience of by MANDY D. *
*Pseudonymized data at the request of the author
Answer by bicshaveclub.comFlagHi Keith, thank you for your feedback. You are right, there is a good explanation for the reception of your three Refill Packs. Following your e-mail, we sent you a message with further information on the 2nd of December 2019. Many thanks! Danielle, BIC Shave Club
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excellent
Review of , following an experience of by EVA R. *
*Pseudonymized data at the request of the author
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The order is generated without receiving a notification that this is going to happen. It's based on a strict 1 month or 2 month duration between 2 orders. I can't seem to be able to pause the issuing of products for the duration that suits best (I have now a stock of refills, I don't need any for more than 3 months).
Review of , following an experience of by THOMAS P. *
*Pseudonymized data at the request of the author
Answer by bicshaveclub.comFlagHi Jerome, BIC Shave Club is a commitment-free subscription service. You can choose your delivery frequency for your blade cartridge refills - every month, every other month or every three months. Everything is clearly indicated at the time of purchase on the website. As soon as your Refill Pack is shipped, you have an e-mail send to you. We've made sure to offer you flexibility in your delivery schedule. You can change the delivery schedule for your blade refills directly from your Customer Account on the website, in the section "My subscriptions" you will see the link "Change my delivery schedule". You can also pause your subscription up to 2 billing periods per calendar year. Take care, Danielle, BIC Shave Club.
Answer by Thomas PFlagHi, sure I understand however it’s more complicated than Harry’s and Cornerstone where you can pause indefinitely and start back when you want. I had to unsubscribe to your service to re-subscribe as when I wanted it back the system was applying a 2 month lag. Having said that I have evaluated very positively the product itself which I prefer to the competition- hence keeping subscription. I would just recommend more flexible ordering platform.
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delivery first rate
Review of , following an experience of by HARVEY S. *
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Does what it says on the tin
Review of , following an experience of by GREG K. *
*Pseudonymized data at the request of the author
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My account was meant to have been cancelled by yourselves yet 2 payments have been taken this month, so now I have 2 more sets of blades that I do not want as they are awful
Review of , following an experience of by JANE R. *
*Pseudonymized data at the request of the author
Answer by bicshaveclub.comFlagHi Simon, I am truly sorry to read that your experience with our product has been unsatisfactory. BIC Shave Club offers a flexible and commitment-free subscription service. We created this service so that you have one less errand to think about in your already busy schedule. You can manage your subscription on your account at any time at no cost, as you did. However, you started a new subscription while your first one was on hold and then cancelled only the new subscription. About the two payments you mention, can we please ask you to get back to us by phone at 02076 608 580 to sort this out. Sincerely, Danielle, BIC Shave Club.
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Efficient on-time delivery. Tricky to cancel the subscription, the online site seems to only allow 'pausing' delivery for a few months - had to communicate via the online text box.
Review of , following an experience of by KARL K. *
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The Bic shave club is a bit limited with its offerings. I use it because its cheaper than dollar shave and Harrys` and not Gillette who are arseholes. The razors are nice and give a good shave. I shave everyday using the shaving gel and the nice bic razor
Review of , following an experience of by FLORENCE E. *
*Pseudonymized data at the request of the author
Answer by bicshaveclub.comFlagThank you very much for this feedback, we will definitely take this into account and see what we can do!
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I'm happy with service provided. The blades are arriving in time.
Review of , following an experience of by JORDAN M. *
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Good so far
Review of , following an experience of by LUCAS W. *
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All works well, including the re-order protocol. Very happy with the service.
Review of , following an experience of by DAMIEN M. *
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I am very happy with your product ,sending them by post works very well no problems and I have no hesitations in recommending your product to my friends .
Review of , following an experience of by FRANCESCA C. *
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I used these for a while about a year ago, but then had to cancel my subscription. I was disappointed to find that the heads and handles had changed, and now, the older handles I had are of no use. Why change the format?
Review of , following an experience of by SASHA P. *
*Pseudonymized data at the request of the author
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Like most, I've been looking for a cheaper alternative to the BIG G for some years. Always looking for the best deal. BIC is the best one I've found. Half the price of G, great quality, and no hunting for a bargain in all the shops!
Review of , following an experience of by REBECCA A. *
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received a four-pack razors!
Review of , following an experience of by SCOTT H. *
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Excellent Product. Value for money.
Review of , following an experience of by SASHA H. *
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The experience that i received was absolutely outstanding. I will buy from these again & again.
Review of , following an experience of by ARTHUR D. *
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I received my blades before the email notifying me of their despatch. Bic reordering procedure is very inflexible, I didn't really need more blades but couldn't pause my account for any longer.
Review of , following an experience of by ABBIE T. *
*Pseudonymized data at the request of the author
Answer by bicshaveclub.comFlagHi Michael, We are sorry to hear that there was an issue with our dispatch emails. We will forward the information to the relevant department. Regarding the pause system, as per our terms and conditions, you can pause your subscription once or twice per calendar year. Which means you can only skip one or two deliveries per year and your subscription resumes automatically. If you are still having issues, please get in touch with our customer service by e-mail at customer.service@bicshaveclub.com or by phone at 02076 608 580.
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reliable service,delivered when stated.
Review of , following an experience of by JANE G. *
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too early too say only had 2 shaves but cleaning under the nose is brilliant and safe good design well done .i will give honest view after 4 shaves..
Review of , following an experience of by JASMINE R. *
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Pretty good service. They send an email to say your delivery is on the way and have resolved any issues (caused at my end) very quickly.
Review of , following an experience of by JESSICA P. *
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No problems with posting.always on time
Review of , following an experience of by NICOLE M. *
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Very good
Review of , following an experience of by JASON T. *
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very good
Review of , following an experience of by PATRICIA R. *
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very good site clean and clear description of the products and the payment process !
Review of , following an experience of by DEAN J. *
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Always excellent, always on time
Review of , following an experience of by JOEL L. *
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good
Review of , following an experience of by KEITH T. *
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Good value.Always delivered on time
Review of , following an experience of by LOLA M. *
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Ok worth a trial
Review of , following an experience of by RILEY G. *
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i have said last month i was over the moon with my blades?have i got to review it every month?
Review of , following an experience of by TANYA S. *
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They are great blades and I enjoy using them
Review of , following an experience of by DAVE S. *
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A pleasant alternative to buying my shave kit at the shops. Thanks.
Review of , following an experience of by ISOBEL S. *
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Not the sharpest ! Or smoothest!
Review of , following an experience of by COLIN S. *
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Excellent service why go to supermarket when u can have blades delivered
Review of , following an experience of by DONNA W. *
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some confusion but sorted out quickly.
Review of , following an experience of by KIERAN M. *
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Dont like the feel or quality of the new handle so I've cancelled.
Review of , following an experience of by ETHAN H. *
*Pseudonymized data at the request of the author
Answer by bicshaveclub.comFlagI am truly sorry to read that your experience with our product has been unsatisfactory. Your razor, with its 5 movable blades and precision blade at the back has been designed and produced with the utmost attention to quality and safety With BIC Shave Club, you are free to unsubscribe at any time, for no extra cost. We see you've understood this and unsubscribed directly via your customer account. All the best, Danielle, BIC Shave Club
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Very good
Review of , following an experience of by SOPHIE B. *
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I am satisfied because the great value for the money.
Review of , following an experience of by ANDY R. *
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Good
Review of , following an experience of by JONATHAN E. *
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Love the BIC ShaveClub, blades are great value and they always arrive in time.
Review of , following an experience of by AMANDA J. *
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Great product and delivery service at a good price.
Review of , following an experience of by RAY P. *
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easy to used
Review of , following an experience of by FAYE L. *
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All okay
Review of , following an experience of by LOUIS B. *
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very good
Review of , following an experience of by SUMMER L. *
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very good
Review of , following an experience of by ARCHIE B. *
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Neve be afraid to use a BIC. It's a great shave, comfortable handle and the blade quality is excellent giving you a really good smoothe close shave
Review of , following an experience of by JOE K. *
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Not to bad
Review of , following an experience of by DAVE M. *
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Answer by bicshaveclub.comFlagThanks so much for this great review! Do recommend BIC Shave Club to your friends and family, and have a great day!
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Not as good as others this blade dose not suit me
Review of , following an experience of by NICOLE S. *
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Your web site needs improvement
Review of , following an experience of by ZACH C. *
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Easy to use.
Review of , following an experience of by JAMES B. *
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Good but limited website
Review of , following an experience of by JOSEPH K. *
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Easy too use
Review of , following an experience of by POPPY B. *
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BETTER THAN GILLETTE
Review of , following an experience of by MOHAMMED C. *
*Pseudonymized data at the request of the author
Answer by bicshaveclub.comFlagHi Steve, thanks so much for this great review! We are so happy to hear that you are satisfy with your razor. Do recommend BIC Shave Club to your friends and family, and have a great day!
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Clunky, you are supposed to be a club. Club members should feel like members. I only use BIC shave club to give the bird to Gillette and proctor and gamble. Also you are cheaper and better than Harrys and your razor is better than dollar shave club
Review of , following an experience of by REECE H. *
*Pseudonymized data at the request of the author
Answer by bicshaveclub.comFlagHi Andrew, thank you very much for this feedback, we will definitely take this into account your feeling the club. We are so happy to hear you are satisfy with the razor. Do recommend BIC Shave Club to your friends and family, and have a great day! Danielle, BIC Shave Club.
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Good
Review of , following an experience of by MELISSA S. *
*Pseudonymized data at the request of the author
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Very Scratchy and cuts
Review of , following an experience of by AIDEN A. *
*Pseudonymized data at the request of the author
Answer by bicshaveclub.comFlagHi Colin, I am sorry to read that this happened to you! At BIC Shave Club, you are free to cancel your subscription at any time, and I see you have already done so. The new BIC Shave Club razors are most certainly different than others you have previously used. You may have noticed that the attachment point of the handle to the blade is somewhat at an angle. If you are used to a razor with blades that are more aligned to the handle, it will take some time to adapt to the new system and find the hold on and motion of the handle that suits you. To tell you a bit more about the blades, they have been designed to adapt to the various bumps and uneven spots on our skin. You will see after a few uses that you'll better understand the right amount of pressure to apply with this blade technology. Thank you again for this review, and happy shaving to you! All the best, Danielle, BIC Shave Club
Answer by Aiden AFlagNo thanks
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Never use it
Review of , following an experience of by ROSS A. *
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Good, no problems to report.
Review of , following an experience of by CAROLE O. *
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no problem with the ste
Review of , following an experience of by SARAH W. *
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good
Review of , following an experience of by KYLE D. *
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Razor and blades are good, delivery could be quicker
Review of , following an experience of by ZACHARY M. *
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First class. great service. Thank you.
Review of , following an experience of by JODIE G. *
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brilliant site really easy to find wat you want
Review of , following an experience of by RAY A. *
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excellant
Review of , following an experience of by RUBY H. *
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Fantastic Shave Club
Review of , following an experience of by ISAAC H. *
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Easy to use
Review of , following an experience of by CHARLIE K. *
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Very quick delivery would recommend
Review of , following an experience of by PHOEBE M. *
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Once setup i hardly use it as on rolling deliveries
Review of , following an experience of by TONY O. *
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Since Bic changed the style of Razor, i have noticed the Razor and Blades are inferior to the old ones that have been withdrawn. The Razor is much lighter in weight, and the blades not so good or sharp. I have now stopped my subscription to Bic, and will use another internet supplier.
Review of , following an experience of by ZACH W. *
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Excellent service and a quality blade
Review of , following an experience of by ELEANOR H. *
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……..
Review of , following an experience of by CALLUM M. *
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Very simple to sign up, I recommend it.
Review of , following an experience of by QUENTIN C. *
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Good easy to navigate and see what you want
Review of , following an experience of by PAUL G. *
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Excellent. Blades lasting longer than expected so now have a reasonable stock for future use!
Review of , following an experience of by KEN R. *
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They're spot on blades better than the rest
Review of , following an experience of by EILEEN P. *
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Takes a long while to receive refills, 6 days? Other than that a near perfect service.
Review of , following an experience of by FIONA R. *
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As usual up to standard.
Review of , following an experience of by HARVEY P. *
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Exellent service with a first rate product
Review of , following an experience of by HANNAH C. *
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easy to use
Review of , following an experience of by KIRSTEN H. *
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Very good customer service - Merci beaucoup
Review of , following an experience of by ADELE K. *
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Absolutely great!!
Review of , following an experience of by CAITLIN E. *
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When I first started to receive my shaving heads they seem to give a close shave but lately I’ve decided to go back to my old style razor as I only seem to get 2 shaves out before it start to hurt my face and does not give a quality shave
Review of , following an experience of by PETER B. *
*Pseudonymized data at the request of the author
Answer by bicshaveclub.comFlagHi James, I am quite sorry to hear you feel the quality of your blades is not what it used to be. I can assure you our production processes have not changed in the slightest. Could it perhaps be a change in the shaving cream or other facial product that you use? Do know that you are free to do with your subscription as you like. You can change how often your blades are delivered, pause or cancel your subscription right in your customer account on the website. Thank you for your feedback and do get in touch with us if we can be of help, Many thanks, Team BIC SHAVE CLUB
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