Customer reviews for blackarmoury.com

Customer reviews

• 4 / 5

  

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  Everything is OK. But the handle could be the disassembled / ending with a nut to eliminate play during use /.

  Review of 26/04/2025, following an experience of 08/04/2025 by HUBERT D.

• 2 / 5

  

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  The products are good, but "4 months" to be delivered is too long. No information before or during the delivery on the reason for the delay, no response to the message or the phone, no possibility of cancellation. I ended up believing that I had been scammed and telling myself that I would not see the shadow of a product. It's a shame, I could have been understanding about the delay of certain items, it would have saved me from buying other products elsewhere and ending up with a duplicate.

  Review of 26/04/2025, following an experience of 22/12/2024 by AMELIA W. *

  *Pseudonymized data at the request of the author

  Answer by blackarmoury.com

  

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  Hello, I am truly sorry for the lack of responses to your queries about your order and also for the delays you faced and the frustration it caused. I understand how disappointing it is to end up with duplicates. As you will have noticed, we had major problems due to serious technical issues with our previous communications system (including the phone). We are currently in the process of switching systems to remedy these problems and ensure that communications run smoothly, but unfortunately as I am alone setting it up, while catching up and migrating messages to this new system, it is not going as fast as I would have liked. The new system is at help.blackarmoury.com and that is the best way to reach us going forward. Warm regards, Anthony

  Answer by Amelia W

  

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  I'm sorry. I'll test some of the products I received in combat, and if the feedback is good, I might consider reordering. I hope the problem will be resolved by then. Wishing you all the best.

  Answer by blackarmoury.com

  

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  Hello, Thank you for sharing your experience with us. We sincerely apologize for the delay in delivery and the lack of communication you faced during this time—it’s understandable to feel frustrated, and we appreciate your patience. We're grateful for your positive feedback on our products and are working diligently to improve our communication and delivery processes. Your feedback is invaluable in helping us enhance our service. Best regards, The Black Armoury Team

  Show exchanges Hide exchanges
• 4 / 5

  

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  There was a slight misunderstanding leading to my order arriving later than expected, but when it did the product was top notch. The support staff was very professional, polite and helpful in clearing up the issue, keeping me updated on their own initiative.

  Review of 23/04/2025, following an experience of 08/03/2025 by SIENNA P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Come sempre Black Armoury è una garanzia, prodotti conformi alla descrizione e spedizione rapida!

  Review of 19/04/2025, following an experience of 13/04/2025 by RICCARDO P.

• 5 / 5

  

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  I received my order very quickly, I am very pleased of my purchase

  Review of 12/04/2025, following an experience of 22/03/2025 by LIAM H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Pretty quick overall, if your in the us expect some time between service response and delivery

  Review of 11/04/2025, following an experience of 29/03/2025 by WILLIAM S.

• 5 / 5

  

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  Efficace dans l’envoi Produits de qualité

  Review of 11/04/2025, following an experience of 07/04/2025 by ALAIN R.

• 4 / 5

  

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  Everything on the website is clear and easy to navigate. I had a few issues getting through the ordering process but once that was done delivery was fast, especially as I had to be flown overseas.

  Review of 11/04/2025, following an experience of 01/04/2025 by DREW B.

• 5 / 5

  

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  No problem with the order. Was dispatched immediately.

  Review of 08/04/2025, following an experience of 11/03/2025 by ANGEL C.

• 5 / 5

  

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  I experienced problems with the delivery service, but Black Armoury reacted promptly to my request, so the problem could be solved easily.

  Review of 05/04/2025, following an experience of 09/03/2025 by ULRICH T.

• 5 / 5

  

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  Would recommend BlackArmoury. All in all the order was delivered on time. Due to an upcoming event, there were special needs, among others regarding delivery time, on my side, which BlackArmoury listened to and did it's best to accommodate them. The customer service was great, the communication clear and the full process transparent. all was handled pretty well.

  Review of 02/04/2025, following an experience of 03/12/2024 by DANIEL S.

• 5 / 5

  

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  Quick shipping, loads of information and the items excellent

  Review of 02/04/2025, following an experience of 09/02/2025 by ENGILBERT K.

• 5 / 5

  

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  Spedizione Rapida e prodotto in ottime condizioni

  Review of 02/04/2025, following an experience of 16/01/2025 by JIM L. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  They're too small.

  Review of 02/04/2025, following an experience of 24/02/2025 by LORENZO S.

• 5 / 5

  

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  very good

  Review of 02/04/2025, following an experience of 15/01/2025 by STEPHEN L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Quick delivery no issues.

  Review of 02/04/2025, following an experience of 02/02/2025 by MARTIN S.

• 5 / 5

  

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  Everything went smooth, shipping was fast.

  Review of 02/04/2025, following an experience of 09/02/2025 by UGNIUS A.

• 3 / 5

  

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  The items they sell have been in the warehouse for too long, the rubber has aged and cracked, and they are defective when they arrive. I don't mind, but this is not what a good company should do.

  Review of 02/04/2025, following an experience of 08/02/2025 by WEI Z.

• 5 / 5

  

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  Outstanding

  Review of 02/04/2025, following an experience of 13/03/2025 by DIDIER B.

• 1 / 5

  

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  J ai pris la livraison express et je l ai reçu une semaine plus tard et c était trop tard pour mon show et quand j ai appelé et envoyé des mails pour me faire rembourser pour les renvoyer je n ai toujours pas de réponse j en suis très déçu surtout que c est un ami qui me l à conseillé

  Review of 02/04/2025, following an experience of 29/01/2025 by LAURA W. *

  *Pseudonymized data at the request of the author

  Answer by blackarmoury.com

  

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  Bonjour Melina, Comme indiqué au téléphone ce matin, nous avons eu des dysfonctionnements de communication et j'en suis désolé. En accord avec notre conversation, nous vous avons intégralement remboursé votre commande et vous pouvez garder les gants en guise d'excuse. Le montant apparaîtra sur votre relevé de carte bancaire d'ici un jour ou deux. Nous mettons en place des nouveau systèmes pour éviter ces soucis dans le futur. Bien cordialement, Anthony

• 5 / 5

  

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  Easy and fast delivery! 10/10 swords

  Review of 02/04/2025, following an experience of 22/01/2025 by TILMAN G.

• 4 / 5

  

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  Overall, they are good products. Unfortunately, not all items report clear measures in the description.

  Review of 02/04/2025, following an experience of 20/11/2024 by CHRISTIAN W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Overall an excellent piece of gear other than that my ears get folded back when pulling it on or off. Wearing a bandana might help.

  Review of 25/03/2025, following an experience of 10/12/2024 by MARTIN Z.

• 5 / 5

  

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  Items were in stock, shipping was very fast and everything went smoothly

  Review of 25/03/2025, following an experience of 17/02/2025 by GIAN LORENZO M.

• 5 / 5

  

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  Fair service, speedy delivery

  Review of 25/03/2025, following an experience of 10/03/2025 by MYKHAYLO S.

• 1 / 5

  

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  I returned a product, but have not recieved any communication or refund since. I would not recommend buying anything from this website.

  Review of 25/03/2025, following an experience of 15/11/2024 by PEER G.

• 5 / 5

  

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  Everything went perfectly flawless. No issues with payment, order and pack tracking. Also, the hand-signed note inside the package was very much appreciated.

  Review of 15/02/2025, following an experience of 29/01/2025 by ANDREA B.

• 5 / 5

  

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  OK très bon produit

  Review of 15/02/2025, following an experience of 01/02/2025 by PATRICK B.

• 4 / 5

  

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  Everything was goodly delivered but after 6 months and no answer were given about the order status

  Review of 15/02/2025, following an experience of 11/10/2024 by MATTEO M.

• 1 / 5

  

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  achat fait parce que marqué en stock sur le site alors qu'il a fallu attendre un réappro

  Review of 16/01/2025, following an experience of 09/09/2024 by ASHLEY C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good thanks

  Review of 23/08/2024, following an experience of 20/06/2024 by PETER L.

• 1 / 5

  

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  I ordered 2 synthetic longswords and one pair of fencing gloves. Order arrived and ONE LONGSWORD WAS MISSING. I have sent an email explaining the situation the same day the order arrived (12 days ago). NO REPLY. I also sent another email 6 days ago to remind them about the situation. STILL NO REPLY TO THIS DAY. Order at your own risk!

  Review of 06/08/2024, following an experience of 29/06/2024 by CEZAR S.

  Answer by blackarmoury.com

  

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  Dear Cezar, (I have also sent you this message by email) ​ This is Anthony, the director here at Black Armoury. ​ I am very sorry for this communication situation. Our young customer service person came to the end of his contract end of June and decided to return closer to his family in his home town. Unfortunately this has caused a long delay in handling messages since I have had to temporarily take them over directly. ​ I confirm that only one of the two disc pommel longswords was shipped to you and that this was an error. We have been waiting for disc pommels from the supplier and you were meant to be notified that the second sword would be shipped as soon as we have stock. I'm sorry that you were not correctly informed. ​ I have confirmation that we have receive these pommels yesterday afternoon and your second sword is pack and being picked up by DPD this morning, August 2. Your tracking number is DPD 10633004464455. Tracking will be available as soon as DPD scans the package at their logistics center. ​ Again I am very sorry both for the stock situation, and for the unacceptably slow communication. Kind regards, Anthony

• 5 / 5

  

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  The website was easy to navigate with, description of the product was accurate, speedy delivery and good packaging.

  Review of 26/07/2024, following an experience of 04/07/2024 by FREDERIC G.

• 5 / 5

  

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  Envoi rapide. Bien protégé.

  Review of 26/06/2024, following an experience of 21/06/2024 by MARTIN L.

• 5 / 5

  

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  Clear in layout, well-organized, and effective in delivery. Thanks!

  Review of 26/06/2024, following an experience of 14/06/2024 by GUIDO M.

• 5 / 5

  

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  Strong products and quick dispatch

  Review of 26/06/2024, following an experience of 14/06/2024 by FABIAN R.

• 5 / 5

  

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  Tutto perfetto

  Review of 17/06/2024, following an experience of 08/06/2024 by FRANCESCO G.

• 1 / 5

  

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  took over 6 months from order placed, to having an item, that was suppose to be "in stock"

  Review of 17/06/2024, following an experience of 21/03/2024 by ERIC L.

• 5 / 5

  

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  Fast delivery

  Review of 17/06/2024, following an experience of 28/05/2024 by PIOTR M.

• 5 / 5

  

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  Ordered on Thursday, book arrived on Tuesday (France to Germany), no complaints whatsoever, everything went fine.

  Review of 05/06/2024, following an experience of 29/05/2024 by MICHAEL S.

• 5 / 5

  

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  Bon site et bon service client, aimable et réactif. Envoi rapide.

  Review of 31/05/2024, following an experience of 21/05/2024 by AMELIA C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent site que je recommande pour ses produits de qualités.

  Review of 29/05/2024, following an experience of 17/04/2024 by MAXENCE F.

• 5 / 5

  

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  Great Quality product, delivered on time, thank you

  Review of 23/05/2024, following an experience of 12/05/2024 by LAWRENCE R.

• 5 / 5

  

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  La commande est arrivée dans les délais et Black Armory a même eu la prévenance de m’appeler pour me proposer une livraison à l’HEMAC si j’y participais, ce qui est super.

  Review of 18/05/2024, following an experience of 05/04/2024 by ELISA B.

• 3 / 5

  

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  Deliveries take quite long, customer service was ok, product was good

  Review of 17/05/2024, following an experience of 01/04/2024 by DAVID G.

• 4 / 5

  

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  Delivery took longer than expected. I had to ask to get further information on the status. The response was quick after that. :)

  Review of 16/05/2024, following an experience of 13/11/2023 by JUAN A.

• 5 / 5

  

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  Très bonne expérience. chez Black Armoury. Envoi rapide.

  Review of 14/05/2024, following an experience of 06/05/2024 by ARNAUD W.

• 5 / 5

  

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  Good service and response.

  Review of 14/05/2024, following an experience of 24/02/2024 by GONCALO F.

• 3 / 5

  

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  The shipping took some four month, I was not informed about the latency. Communication with customers should be more effective.

  Review of 08/05/2024, following an experience of 21/01/2024 by HARALD M.

• 1 / 5

  

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  I ordered two ARCEM Mini Gorget, but only received one in a package. tried to contact the shop for a week via Email and Messages in Shop but no responses yet. Also there is no one picking up the phone. avoid this shop at all cost - they took my money and ran - no customer support would give 0 stars

  Review of 03/05/2024, following an experience of 16/04/2024 by KELVIN S.

  Answer by blackarmoury.com

  

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  Dear Kelvin, Thank you for brining this to my attention through the review process. We have indeed had issues internally with the messaging system, and it has been compounded by the unexpected absence of my customer service person and my own series of external travel the last five weeks : NOT an excuse (there is none and this level of service is not what I want for the company), just an explanation. This message has allowed me to be aware of the situation and I am shipping your missing gorget immediately. I am also putting things in place to avoid these "no customer support" situations over the coming weeks. Kind regards, Anthony RISCHARD, Managing Director

  Answer by Kelvin S

  

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  Hi Anthony, Thank you for the reply. Ok, i understand the circumstances and will change my review accordingly. It just really bugged me that i couldnt get any response at all from your side. Thanks again for your response and have a nice day! Kind regards

  Show exchanges Hide exchanges
• 5 / 5

  

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  Their feedback on the order process until it shipped could be a bit better, especially when the product is out of stock, but the products are great otherwise.

  Review of 25/04/2024, following an experience of 23/03/2024 by ANDREAS S.

• 5 / 5

  

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  Très bonne réception. Envoi rapide. Je pense commander de nouveau chez blackarmoury.

  Review of 09/04/2024, following an experience of 04/04/2024 by ANTHONY C.

• 5 / 5

  

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  The service from Black Armory was excellent! The delivery took a while because of some problems with DPD, but it worked

  Review of 09/04/2024, following an experience of 02/02/2024 by JULIE P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 06/04/2024, following an experience of 25/03/2024 by LINDA G.

• 4 / 5

  

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  Generally OK, but the goods advertised as 'in stock' on web site should reflect real availability in the store, to avoid orders that consumers need to wait much longer than expected or to request refund. Customers service is great, and once goods are shipped delivery is fast.

  Review of 04/04/2024, following an experience of 15/12/2023 by DAVOR V.

• 5 / 5

  

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  Envoie rapide et conforme je recommande

  Review of 22/03/2024, following an experience of 20/03/2024 by DAMIEN R.

• 5 / 5

  

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  L'article que j'ai commandé était en cours de réapprovisionnement. J'ai demandé quelques renseignements avant de passer commande et on m'a répondu rapidement, et superbe surprise, l'article fût expédié très vite dès le réapprovisionnement reçu. Bref, je suis très satisfaite de BlackArmoury.

  Review of 17/03/2024, following an experience of 11/03/2024 by ILONA V.

• 3 / 5

  

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  I was wating for send gorged to poland 20 days since i make payment.

  Review of 17/03/2024, following an experience of 21/02/2024 by MICHAL M.

• 5 / 5

  

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  very good. This is what you expect from a webshop.

  Review of 15/03/2024, following an experience of 10/03/2024 by WIM F.

• 5 / 5

  

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  Purchase was easy and shipping was super fast. Recommend

  Review of 09/03/2024, following an experience of 02/03/2024 by DIOGO N.

• 4 / 5

  

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  Nice work, nice shop !

  Review of 07/03/2024, following an experience of 06/01/2024 by DONALD D.

• 5 / 5

  

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  The item was easy to find, and arrived promptly once shipped. There was a 1 or 2 week delay during processing compared to what was said online, but when I sent an email asking about it I got a prompt response back saying they'd ship it out that Tuesday, and then they did.

  Review of 06/03/2024, following an experience of 30/01/2024 by DAVE A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Delivery took some time as my product was on back order but arrived eventually, well packaged and matching description.

  Review of 05/03/2024, following an experience of 01/02/2024 by MARCOS A.

• 5 / 5

  

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  Service client réactif et sympathique. Livraison rapide. Commande bien emballée. Très bien, rien à redire !

  Review of 29/02/2024, following an experience of 21/02/2024 by STÉPHANIE P.

• 5 / 5

  

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  Perfect. As described on the website

  Review of 29/02/2024, following an experience of 21/02/2024 by PASCAL S.

• 5 / 5

  

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  Nickel

  Review of 28/02/2024, following an experience of 15/01/2024 by EMMANUEL S.

• 5 / 5

  

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  Great customer service, prompt delivery, absolutely no issues.

  Review of 28/02/2024, following an experience of 07/02/2024 by ALEXANDER S.

• 5 / 5

  

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  Great shop with excellent international delivery time. Placed order on Tuesday and gloves arrived in Poland on Monday. I strongly recommend this shop.

  Review of 27/02/2024, following an experience of 21/02/2024 by DOMINIK S.

• 2 / 5

  

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  Minimal stock available, "available stock" counter on website not accurate, waiting for stock takes very long

  Review of 23/02/2024, following an experience of 21/01/2024 by LINDA G. *

  *Pseudonymized data at the request of the author

  Answer by blackarmoury.com

  

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  Thank you for your comment. We are aware of the issue and are working to upgrade the website, the internal technical systems and our processes to both improve the stock accuracy and to shorten delivery times. We do apologise for the delay in you receiving your order.

• 3 / 5

  

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  Très satisfait du matériel et de la qualité de la veste ARCEM, mais gros point négatif sur les délais de livraison (on va mettre ça sur le contexte mondial actuel) et surtout sur le manque de communication. En effet, malgré des délais largement dépassés, nous ne sommes pas tenu au courant de l'avancée de la production de la veste. Quand c'est la première et qu'on l'attend pour pratiquer dans de meilleurs conditions, c'est dommageable. Je retenterais certainement l'expérience tout de même pour une ARCEM 800N sur Mesure en espérant que ça se passera mieux, maintenant que j'ai de quoi pratiquer. Bonne continuation.

  Review of 23/02/2024, following an experience of 24/11/2023 by FLAVIEN S.

  Answer by blackarmoury.com

  

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  Bonjour et merci de votre évaluation. Les délais ont en effet été très longs en 2023 et nous nous en excusons. La production de vestes ARCEM est bien rétablie et stable. Nous sommes aussi conscients que la communication depuis un an est moins qu'idéale et travaillons pour mettre en place les systèmes nécessaires pour mieux communiquer concernant les commandes.

• 5 / 5

  

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  Absolut fantastic customer service; my questions were always answered in a timely manner and when I switched the order to a different helmet-size there were no issues whatsoever.

  Review of 22/02/2024, following an experience of 05/01/2024 by JAN S.

• 5 / 5

  

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  de bons produits, des frais de transport correct, une livraison rapide.

  Review of 16/02/2024, following an experience of 11/02/2024 by AGNÈS G.

• 5 / 5

  

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  The order and everything related, meaning shipment and duration of the same was more than satisfactory. The Company made an apology for a Delay, but I did not realize there had been one, because delivery was still very fast.

  Review of 13/02/2024, following an experience of 03/02/2024 by THOMAS W.

• 5 / 5

  

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  Good description, quick delivery

  Review of 06/02/2024, following an experience of 29/01/2024 by PETER D.

• 5 / 5

  

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  Bien reçu emballage parfait

  Review of 01/02/2024, following an experience of 25/11/2023 by LUCAS F.

• 5 / 5

  

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  Mi primera compra y muy satisfecho. El envío se ha retrasado porque he pedido productos que se fabrican bajo demanda pero ha merecido la pena esperar. Muy buena calidad, precios excelentes y nada que envidiar a otras marcas. El envío ha sido de 3 días laborales. Al poder pagar con paypal te da seguridad. Recomiendo esta tienda y sus productos. Volveré a comprar sin duda.

  Review of 31/01/2024, following an experience of 06/11/2023 by DAVID L.

• 5 / 5

  

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  Top!

  Review of 26/01/2024, following an experience of 22/01/2024 by PATRICK C.

• 5 / 5

  

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  Produit parfait, equipe très à l'écoute, livraison bien arrivée pour Noël, on recommande !

  Review of 20/01/2024, following an experience of 11/11/2023 by HERVE C.

• 5 / 5

  

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  Can't recommend them enough, great service from people who actually seem to care about their customers, which is a rare thing in this modern World.

  Review of 16/01/2024, following an experience of 08/12/2023 by ADAM D.

• 2 / 5

  

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  bad.

  Review of 10/01/2024, following an experience of 27/11/2023 by FREDERIC G.

  Answer by blackarmoury.com

  

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  Bonjour Frederic, et bonne année 2024. Nous sommes désolés que vous n'ayez pas apprécié votre commande chez Black Armoury. Pouvez-vous nous donner un peu plus de detail sur la raison de votre mécontentement s'il vous plait? Est-ce le délai (en effet, nous avons eu quelques complications en décembre qui nous ont retardés d'une dizaine de jours)? ou est-ce le umbo en soit ? Pouvons nous faire quelque chose pour mieux vous satisfaire ?

  Answer by FREDERIC G

  

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  Bonsoir, Ce n'est pas la commande en elle-même. Je n'ai rien à redire sur la qualité de l'umbo commandé. Par contre, il en va autrement concernant le délai de livraison : j'avais même payé un supplément pour recevoir l'article plus vite. Ca n'a servi à rien, il a bien fallut 2 semaines pour le recevoir (alors que le supplément permettait, en principe, de le recevoir dans la semaine...). C'est cet aspect là qu'il vous faut travailler sérieusement. j'ai les mêmes retours d'informations de la part de mes collègues AMHeurs... Travaillez les délais de livraison et il n'y aura plus d'irritants je pense. Quoi qu'il en soit, je vous souhaite une bonne année 2024 !

  Show exchanges Hide exchanges
• 5 / 5

  

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  Efficace

  Review of 24/12/2023, following an experience of 18/12/2023 by JONATHAN W.

• 4 / 5

  

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  Really fast delivery, even tho pretty expensive. Product as described, no problems whatsoever

  Review of 22/12/2023, following an experience of 18/12/2023 by JOSHUA E.

• 5 / 5

  

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  Fast shipment and good paking

  Review of 20/12/2023, following an experience of 11/12/2023 by HLIB K.

• 5 / 5

  

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  very fast delivery, package was excellent!

  Review of 17/12/2023, following an experience of 09/12/2023 by BERT G.

• 5 / 5

  

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  Excellent service and prompt replies to questions regarding my order.

  Review of 12/12/2023, following an experience of 11/10/2023 by DAVE C.

• 4 / 5

  

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  Bon site.

  Review of 07/12/2023, following an experience of 30/10/2023 by ENZO V.

• 5 / 5

  

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  Long delivery time but top quality

  Review of 02/12/2023, following an experience of 01/10/2023 by PHILIPP L.

• 5 / 5

  

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  Great Support

  Review of 01/12/2023, following an experience of 28/08/2023 by STEFAN R.

• 5 / 5

  

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  Awesome staff - always patient and helpful with my queries and updating via email on the progress of my orders. Deliveries have come well packed in recyclable materials and quickly.

  Review of 26/11/2023, following an experience of 05/11/2023 by PETER H.

• 5 / 5

  

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  Excellent service, great communication throughout

  Review of 21/11/2023, following an experience of 15/09/2023 by REX W.

• 4 / 5

  

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  Le temps de livraison a été vraiment très long cependant le service client a su m'informer et me faire patienter. Merci Arseni ;-)

  Review of 18/11/2023, following an experience of 30/09/2023 by DAMIEN T.

• 5 / 5

  

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  nice support

  Review of 14/11/2023, following an experience of 16/10/2023 by THOMAS W.

• 5 / 5

  

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  Excellent service, produit conforme et livré rapidement, rien à dire on rêverait qu'ils soient tous comme ça je recommande sans hésiter !

  Review of 10/11/2023, following an experience of 03/11/2023 by FLORIAN S.

• 5 / 5

  

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  The shield is excellent and packaging was very well done.I am especially happy with retrieving the shield as oiled.

  Review of 09/11/2023, following an experience of 16/10/2023 by SUAT K.

• 5 / 5

  

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  As long as it is in stock there is no problem.

  Review of 09/11/2023, following an experience of 03/10/2023 by DAVID W.

• 5 / 5

  

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  Great selection, excellent wuality, great service

  Review of 05/11/2023, following an experience of 16/10/2023 by MELISSA G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Everything went quick and to my satisfaction.

  Review of 04/11/2023, following an experience of 28/10/2023 by MARC H.

• 4 / 5

  

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  Ce n'est pas la première fois que je commande chez vous, La commande est simple à faire, et surtout les délais de la livraison et les échanges bons en général, pour être informé ont été efficaces. Je n'ai pas d'avis sur les produits, je ne les ai pas encore essayés en situation.

  Review of 30/10/2023, following an experience of 23/10/2023 by BERNARD S.

• 5 / 5

  

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  j'ai eu un soucis avec le site, j'ai envoyé un message, et mon problème a été réglé très vite. ma commande est aussi arrivée très vite.

  Review of 20/10/2023, following an experience of 25/09/2023 by GREG E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good selection and prices and, given how long HEMA supplies can take to arrive sometimes, they're really communicative and helpful.

  Review of 16/10/2023, following an experience of 27/05/2023 by OSCAR R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Bon qualité et vite livré :)

  Review of 14/10/2023, following an experience of 10/10/2023 by JENNIFER T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Très arrangeant, il sont rapide et efficaces

  Review of 10/10/2023, following an experience of 28/09/2023 by KEVIN D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Envoi rapide et soigné. Jamais déçu par les commandes avec Black Armoury et cela depuis des années.

  Review of 27/09/2023, following an experience of 19/09/2023 by MASON P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Parfait, excellent produit !

  Review of 27/09/2023, following an experience of 14/09/2023 by JACOB R. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Everything went fine until my gloves broke almost immediately in training. I emailed the seller and they never responded.

  Review of 27/09/2023, following an experience of 15/05/2023 by TINA P. *

  *Pseudonymized data at the request of the author

  Answer by blackarmoury.com

  

  Flag

  Hello Mika. We are very sorry, both that you did not get a reply and for the issue with the gloves. We did indeed have a system issue over the summer that did not notify us of incoming messages sent through the website. I have just, thanks to your review, seen the message (which I am pasting below for reference). This is clearly a manufacturing defect and is not occurring on the vast majority of this style of glove we have sold since 2017. I will gladly either replace the gloves with a new pair from our next batch, or refund the gloves to you. Please let me know which you prefer. Kind regards, Anthony Original message from you (image link removed for security): "I received the shipment last week but unfortunately the seams on the gloves are not built for purpose as after only light sparring with rondel and rapier, approximately 30 minutes each, the underside panel of the left forearm separated on two sides from the rest of the forearm with the right glove having the same seam beginning to unravel."

  Answer by Tina P

  

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  Hello Anthony, thank you for your reply. I would prefer a refund for the gloves. Br. Mika

  Answer by blackarmoury.com

  

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  Thank you Mika, taking care of it immediately. No need to return the damaged gloves of course. Waste of time, money and atmospheric carbon ;-) Again, sorry about the issue.

  Answer by Tina P

  

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  Thank you for taking care of the issue so promptly! Too bad about the system issue, I have no doubt you would've taken care of the problem as efficiently had you seen my message when I sent it. Cheers. :)

  Answer by blackarmoury.com

  

  Flag

  You're welcome. Indeed the issue was problematic. We're working hard to ensure it doesn't happen again. Sorry to ask it, and no obligation of course, but can I count on your understanding to bump the overall rating up, just little bit ? ;-) Entirely up to you of course ! Thanks.

  Answer by Tina P

  

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  I am not sure if I am able to change the review after the fact.

  Answer by blackarmoury.com

  

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  It is possible but is a whole process (I've just looked into it). I don't want you to go through more trouble than you already have. Thank you for your willingness, but I will now simply publish the review as it is. It will help us to keep on our toes ;-)

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• 5 / 5

  

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  Très bon matériel et très bon service après vente.

  Review of 12/09/2023, following an experience of 13/08/2023 by PATRICIA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  fast and good

  Review of 12/09/2023, following an experience of 29/08/2023 by CAROLINE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Arrived in a timely fashion, most happy.

  Review of 29/08/2023, following an experience of 18/07/2023 by THEO K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Everything from the Product to it's Delivery was excellent.I am pretty much satisfied.

  Review of 23/06/2023, following an experience of 05/06/2023 by CAITLIN R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I ordered a variety of rubber spear heads for SCA/HEMA combat. They all came quickly and in good condition. They are a great balance of sturdy and flexible and I am happy with them.

  Review of 22/06/2023, following an experience of 26/01/2023 by RYAN R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  fast delivery and perfect quality.

  Review of 16/06/2023, following an experience of 17/05/2023 by ARCHIE M. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Overall, I am satisfied with the product and the responsiveness of the team while they manufactured and shipped the products. I rated this 4 stars rather than 5 because the production time was about 4-6 weeks, but I am overall OK with that because Black Armoury managed my expectations along the way. They were honest about the delivery time and responded quickly to my email inquiry, sent around 4 weeks after the purchase. I would recommend this company and I would by from them again.

  Review of 02/06/2023, following an experience of 21/02/2023 by LISA T. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Il serait nécessaire de prévenir du nombre de colis envoyés.

  Review of 24/05/2023, following an experience of 14/05/2023 by HANNAH S. *

  *Pseudonymized data at the request of the author

  Answer by blackarmoury.com

  

  Flag

  Merci David, c'est noté et nous voyons comment améliorer cette communication du nombre de colis expédiés avec nos transporteurs.

Reviews displayed in chronological order