Customer reviews for blackarmoury.com

Customer reviews

• 5 / 5 1

  

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  Their feedback on the order process until it shipped could be a bit better, especially when the product is out of stock, but the products are great otherwise.

  Review of 25/04/2024, following an experience of 23/03/2024 by ANDREAS S.

• 5 / 5 1

  

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  The service from Black Armory was excellent! The delivery took a while because of some problems with DPD, but it worked

  Review of 09/04/2024, following an experience of 02/02/2024 by GRAHAM T. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Très bonne réception. Envoi rapide. Je pense commander de nouveau chez blackarmoury.

  Review of 09/04/2024, following an experience of 04/04/2024 by ANTHONY C.

• 5 / 5 1

  

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  Very good, great service. I would recommend.

  Review of 06/04/2024, following an experience of 25/03/2024 by LINDA G.

• 4 / 5 1

  

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  Generally OK, but the goods advertised as 'in stock' on web site should reflect real availability in the store, to avoid orders that consumers need to wait much longer than expected or to request refund. Customers service is great, and once goods are shipped delivery is fast.

  Review of 04/04/2024, following an experience of 15/12/2023 by DAVOR V.

• 5 / 5 1

  

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  Envoie rapide et conforme je recommande

  Review of 22/03/2024, following an experience of 20/03/2024 by DAMIEN R.

• 5 / 5 1

  

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  L'article que j'ai commandé était en cours de réapprovisionnement. J'ai demandé quelques renseignements avant de passer commande et on m'a répondu rapidement, et superbe surprise, l'article fût expédié très vite dès le réapprovisionnement reçu. Bref, je suis très satisfaite de BlackArmoury.

  Review of 17/03/2024, following an experience of 11/03/2024 by ILONA V.

• 3 / 5 1

  

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  I was wating for send gorged to poland 20 days since i make payment.

  Review of 17/03/2024, following an experience of 21/02/2024 by MICHAL M.

• 5 / 5 1

  

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  very good. This is what you expect from a webshop.

  Review of 15/03/2024, following an experience of 10/03/2024 by WIM F.

• 5 / 5 1

  

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  Purchase was easy and shipping was super fast. Recommend

  Review of 09/03/2024, following an experience of 02/03/2024 by DIOGO N.

• 4 / 5 1

  

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  Nice work, nice shop !

  Review of 07/03/2024, following an experience of 06/01/2024 by DONALD D.

• 5 / 5 1

  

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  The item was easy to find, and arrived promptly once shipped. There was a 1 or 2 week delay during processing compared to what was said online, but when I sent an email asking about it I got a prompt response back saying they'd ship it out that Tuesday, and then they did.

  Review of 06/03/2024, following an experience of 30/01/2024 by DAVE A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Delivery took some time as my product was on back order but arrived eventually, well packaged and matching description.

  Review of 05/03/2024, following an experience of 01/02/2024 by MARCOS A.

• 5 / 5 1

  

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  Service client réactif et sympathique. Livraison rapide. Commande bien emballée. Très bien, rien à redire !

  Review of 29/02/2024, following an experience of 21/02/2024 by STÉPHANIE P.

• 5 / 5 1

  

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  Perfect. As described on the website

  Review of 29/02/2024, following an experience of 21/02/2024 by PASCAL S.

• 5 / 5 1

  

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  Great customer service, prompt delivery, absolutely no issues.

  Review of 28/02/2024, following an experience of 07/02/2024 by ALEXANDER S.

• 5 / 5 1

  

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  Nickel

  Review of 28/02/2024, following an experience of 15/01/2024 by EMMANUEL S.

• 5 / 5 1

  

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  Great shop with excellent international delivery time. Placed order on Tuesday and gloves arrived in Poland on Monday. I strongly recommend this shop.

  Review of 27/02/2024, following an experience of 21/02/2024 by DOMINIK S.

• 3 / 5 1

  

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  Très satisfait du matériel et de la qualité de la veste ARCEM, mais gros point négatif sur les délais de livraison (on va mettre ça sur le contexte mondial actuel) et surtout sur le manque de communication. En effet, malgré des délais largement dépassés, nous ne sommes pas tenu au courant de l'avancée de la production de la veste. Quand c'est la première et qu'on l'attend pour pratiquer dans de meilleurs conditions, c'est dommageable. Je retenterais certainement l'expérience tout de même pour une ARCEM 800N sur Mesure en espérant que ça se passera mieux, maintenant que j'ai de quoi pratiquer. Bonne continuation.

  Review of 23/02/2024, following an experience of 24/11/2023 by FLAVIEN S.

  Answer by blackarmoury.com

  

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  Bonjour et merci de votre évaluation. Les délais ont en effet été très longs en 2023 et nous nous en excusons. La production de vestes ARCEM est bien rétablie et stable. Nous sommes aussi conscients que la communication depuis un an est moins qu'idéale et travaillons pour mettre en place les systèmes nécessaires pour mieux communiquer concernant les commandes.

• 2 / 5 1

  

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  Minimal stock available, "available stock" counter on website not accurate, waiting for stock takes very long

  Review of 23/02/2024, following an experience of 21/01/2024 by JORDAN B. *

  *Pseudonymized data at the request of the author

  Answer by blackarmoury.com

  

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  Thank you for your comment. We are aware of the issue and are working to upgrade the website, the internal technical systems and our processes to both improve the stock accuracy and to shorten delivery times. We do apologise for the delay in you receiving your order.

• 5 / 5 1

  

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  Absolut fantastic customer service; my questions were always answered in a timely manner and when I switched the order to a different helmet-size there were no issues whatsoever.

  Review of 22/02/2024, following an experience of 05/01/2024 by JAN S.

• 5 / 5 1

  

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  de bons produits, des frais de transport correct, une livraison rapide.

  Review of 16/02/2024, following an experience of 11/02/2024 by AGNÈS G.

• 5 / 5 1

  

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  The order and everything related, meaning shipment and duration of the same was more than satisfactory. The Company made an apology for a Delay, but I did not realize there had been one, because delivery was still very fast.

  Review of 13/02/2024, following an experience of 03/02/2024 by THOMAS W.

• 5 / 5 1

  

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  Good description, quick delivery

  Review of 06/02/2024, following an experience of 29/01/2024 by PETER D.

• 5 / 5 1

  

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  Bien reçu emballage parfait

  Review of 01/02/2024, following an experience of 25/11/2023 by LUCAS F.

• 5 / 5 1

  

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  Mi primera compra y muy satisfecho. El envío se ha retrasado porque he pedido productos que se fabrican bajo demanda pero ha merecido la pena esperar. Muy buena calidad, precios excelentes y nada que envidiar a otras marcas. El envío ha sido de 3 días laborales. Al poder pagar con paypal te da seguridad. Recomiendo esta tienda y sus productos. Volveré a comprar sin duda.

  Review of 31/01/2024, following an experience of 06/11/2023 by DAVID L.

• 5 / 5 1

  

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  Top!

  Review of 26/01/2024, following an experience of 22/01/2024 by PATRICK C.

• 5 / 5 1

  

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  Produit parfait, equipe très à l'écoute, livraison bien arrivée pour Noël, on recommande !

  Review of 20/01/2024, following an experience of 11/11/2023 by HERVE C.

• 5 / 5 1

  

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  Can't recommend them enough, great service from people who actually seem to care about their customers, which is a rare thing in this modern World.

  Review of 16/01/2024, following an experience of 08/12/2023 by ADAM D.

• 2 / 5 1

  

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  bad.

  Review of 10/01/2024, following an experience of 27/11/2023 by FREDERIC G.

  Answer by blackarmoury.com

  

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  Bonjour Frederic, et bonne année 2024. Nous sommes désolés que vous n'ayez pas apprécié votre commande chez Black Armoury. Pouvez-vous nous donner un peu plus de detail sur la raison de votre mécontentement s'il vous plait? Est-ce le délai (en effet, nous avons eu quelques complications en décembre qui nous ont retardés d'une dizaine de jours)? ou est-ce le umbo en soit ? Pouvons nous faire quelque chose pour mieux vous satisfaire ?

  Answer by FREDERIC G

  

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  Bonsoir, Ce n'est pas la commande en elle-même. Je n'ai rien à redire sur la qualité de l'umbo commandé. Par contre, il en va autrement concernant le délai de livraison : j'avais même payé un supplément pour recevoir l'article plus vite. Ca n'a servi à rien, il a bien fallut 2 semaines pour le recevoir (alors que le supplément permettait, en principe, de le recevoir dans la semaine...). C'est cet aspect là qu'il vous faut travailler sérieusement. j'ai les mêmes retours d'informations de la part de mes collègues AMHeurs... Travaillez les délais de livraison et il n'y aura plus d'irritants je pense. Quoi qu'il en soit, je vous souhaite une bonne année 2024 !

  Show exchanges Hide exchanges
• 5 / 5 1

  

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  Efficace

  Review of 24/12/2023, following an experience of 18/12/2023 by JONATHAN W.

• 4 / 5 1

  

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  Really fast delivery, even tho pretty expensive. Product as described, no problems whatsoever

  Review of 22/12/2023, following an experience of 18/12/2023 by JOSHUA E.

• 5 / 5 1

  

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  Fast shipment and good paking

  Review of 20/12/2023, following an experience of 11/12/2023 by HLIB K.

• 5 / 5 1

  

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  very fast delivery, package was excellent!

  Review of 17/12/2023, following an experience of 09/12/2023 by BERT G.

• 5 / 5 1

  

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  Excellent service and prompt replies to questions regarding my order.

  Review of 12/12/2023, following an experience of 11/10/2023 by DAVE C.

• 4 / 5 1

  

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  Bon site.

  Review of 07/12/2023, following an experience of 30/10/2023 by ENZO V.

• 5 / 5 1

  

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  Long delivery time but top quality

  Review of 02/12/2023, following an experience of 01/10/2023 by PHILIPP L.

• 5 / 5 1

  

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  Great Support

  Review of 01/12/2023, following an experience of 28/08/2023 by STEFAN R.

• 5 / 5 1

  

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  Awesome staff - always patient and helpful with my queries and updating via email on the progress of my orders. Deliveries have come well packed in recyclable materials and quickly.

  Review of 26/11/2023, following an experience of 05/11/2023 by PETER H.

• 5 / 5 1

  

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  Excellent service, great communication throughout

  Review of 21/11/2023, following an experience of 14/09/2023 by REX W.

• 4 / 5 1

  

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  Le temps de livraison a été vraiment très long cependant le service client a su m'informer et me faire patienter. Merci Arseni ;-)

  Review of 18/11/2023, following an experience of 30/09/2023 by DAMIEN T.

• 5 / 5 1

  

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  nice support

  Review of 14/11/2023, following an experience of 16/10/2023 by THOMAS W.

• 5 / 5 1

  

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  Excellent service, produit conforme et livré rapidement, rien à dire on rêverait qu'ils soient tous comme ça je recommande sans hésiter !

  Review of 10/11/2023, following an experience of 03/11/2023 by FLORIAN S.

• 5 / 5 1

  

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  As long as it is in stock there is no problem.

  Review of 09/11/2023, following an experience of 03/10/2023 by DAVID W.

• 5 / 5 1

  

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  The shield is excellent and packaging was very well done.I am especially happy with retrieving the shield as oiled.

  Review of 09/11/2023, following an experience of 16/10/2023 by SUAT K.

• 5 / 5 1

  

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  Great selection, excellent wuality, great service

  Review of 05/11/2023, following an experience of 16/10/2023 by MELISSA G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Everything went quick and to my satisfaction.

  Review of 04/11/2023, following an experience of 28/10/2023 by MARC H.

• 4 / 5 1

  

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  Ce n'est pas la première fois que je commande chez vous, La commande est simple à faire, et surtout les délais de la livraison et les échanges bons en général, pour être informé ont été efficaces. Je n'ai pas d'avis sur les produits, je ne les ai pas encore essayés en situation.

  Review of 30/10/2023, following an experience of 23/10/2023 by BERNARD S.

• 5 / 5 1

  

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  j'ai eu un soucis avec le site, j'ai envoyé un message, et mon problème a été réglé très vite. ma commande est aussi arrivée très vite.

  Review of 20/10/2023, following an experience of 25/09/2023 by AGNÈS G.

• 5 / 5 1

  

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  Good selection and prices and, given how long HEMA supplies can take to arrive sometimes, they're really communicative and helpful.

  Review of 16/10/2023, following an experience of 27/05/2023 by PETER H.

• 5 / 5 1

  

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  Bon qualité et vite livré :)

  Review of 14/10/2023, following an experience of 10/10/2023 by SONJA R.

• 5 / 5 1

  

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  Très arrangeant, il sont rapide et efficaces

  Review of 10/10/2023, following an experience of 28/09/2023 by THIBAULT S.

• 5 / 5 1

  

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  Parfait, excellent produit !

  Review of 27/09/2023, following an experience of 13/09/2023 by JORDAN L.

• 5 / 5 1

  

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  Envoi rapide et soigné. Jamais déçu par les commandes avec Black Armoury et cela depuis des années.

  Review of 27/09/2023, following an experience of 19/09/2023 by DAVID D.

• 2 / 5 1

  

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  Everything went fine until my gloves broke almost immediately in training. I emailed the seller and they never responded.

  Review of 27/09/2023, following an experience of 15/05/2023 by STACEY M. *

  *Pseudonymized data at the request of the author

  Answer by blackarmoury.com

  

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  Hello Mika. We are very sorry, both that you did not get a reply and for the issue with the gloves. We did indeed have a system issue over the summer that did not notify us of incoming messages sent through the website. I have just, thanks to your review, seen the message (which I am pasting below for reference). This is clearly a manufacturing defect and is not occurring on the vast majority of this style of glove we have sold since 2017. I will gladly either replace the gloves with a new pair from our next batch, or refund the gloves to you. Please let me know which you prefer. Kind regards, Anthony Original message from you (image link removed for security): "I received the shipment last week but unfortunately the seams on the gloves are not built for purpose as after only light sparring with rondel and rapier, approximately 30 minutes each, the underside panel of the left forearm separated on two sides from the rest of the forearm with the right glove having the same seam beginning to unravel."

  Answer by Stacey M

  

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  Hello Anthony, thank you for your reply. I would prefer a refund for the gloves. Br. Mika

  Answer by blackarmoury.com

  

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  Thank you Mika, taking care of it immediately. No need to return the damaged gloves of course. Waste of time, money and atmospheric carbon ;-) Again, sorry about the issue.

  Answer by Stacey M

  

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  Thank you for taking care of the issue so promptly! Too bad about the system issue, I have no doubt you would've taken care of the problem as efficiently had you seen my message when I sent it. Cheers. :)

  Answer by blackarmoury.com

  

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  You're welcome. Indeed the issue was problematic. We're working hard to ensure it doesn't happen again. Sorry to ask it, and no obligation of course, but can I count on your understanding to bump the overall rating up, just little bit ? ;-) Entirely up to you of course ! Thanks.

  Answer by Stacey M

  

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  I am not sure if I am able to change the review after the fact.

  Answer by blackarmoury.com

  

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  It is possible but is a whole process (I've just looked into it). I don't want you to go through more trouble than you already have. Thank you for your willingness, but I will now simply publish the review as it is. It will help us to keep on our toes ;-)

  Show exchanges Hide exchanges
• 5 / 5 1

  

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  Très bon matériel et très bon service après vente.

  Review of 12/09/2023, following an experience of 13/08/2023 by CEBRON N.

• 5 / 5 1

  

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  fast and good

  Review of 12/09/2023, following an experience of 28/08/2023 by MATTHIAS K.

• 5 / 5 1

  

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  Arrived in a timely fashion, most happy.

  Review of 29/08/2023, following an experience of 17/07/2023 by CLARK G.

• 5 / 5 1

  

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  Everything from the Product to it's Delivery was excellent.I am pretty much satisfied.

  Review of 23/06/2023, following an experience of 05/06/2023 by SUAT K.

• 5 / 5 1

  

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  I ordered a variety of rubber spear heads for SCA/HEMA combat. They all came quickly and in good condition. They are a great balance of sturdy and flexible and I am happy with them.

  Review of 22/06/2023, following an experience of 26/01/2023 by DON R.

• 5 / 5 1

  

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  fast delivery and perfect quality.

  Review of 16/06/2023, following an experience of 17/05/2023 by MARIO B.

• 4 / 5 1

  

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  Overall, I am satisfied with the product and the responsiveness of the team while they manufactured and shipped the products. I rated this 4 stars rather than 5 because the production time was about 4-6 weeks, but I am overall OK with that because Black Armoury managed my expectations along the way. They were honest about the delivery time and responded quickly to my email inquiry, sent around 4 weeks after the purchase. I would recommend this company and I would by from them again.

  Review of 02/06/2023, following an experience of 21/02/2023 by PHILIP ANDREW S.

• 4 / 5 1

  

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  Il serait nécessaire de prévenir du nombre de colis envoyés.

  Review of 24/05/2023, following an experience of 14/05/2023 by DAVID G.

  Answer by blackarmoury.com

  

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  Merci David, c'est noté et nous voyons comment améliorer cette communication du nombre de colis expédiés avec nos transporteurs.

• 2 / 5 1

  

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  I placed my order on the 28th of December 2022. After months of querying and promises of “next week”, and automated “out of the office this week” replies, it eventually dispatched on the 18th of May 2023. The product itself is excellent, but the service from the retailer was less than satisfactory.

  Review of 24/05/2023, following an experience of 28/12/2022 by JOHN G.

  Answer by blackarmoury.com

  

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  Dear John, Thank you for your feedback. Indeed our internal processes have not been adapted to the complex resupply situation the last year and certain orders were not processed in a timely manner. We apologise for the delays and poor communication. We are working to improve this.

• 5 / 5 1

  

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  As always, a quick and reliable delivery. TMerci beaucoup!

  Review of 11/05/2023, following an experience of 26/04/2023 by LILY E. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent service, courtesy and speed in responding. The order arrived on time and without problems. I am satisfied.

  Review of 09/05/2023, following an experience of 09/04/2023 by TONY T. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Took quite a bit longer than I expected to get my order since it was back-ordered. but the communication with customer service was quite good and efficient. I believe they care about their customers and try their best to satisfy all orders

  Review of 04/05/2023, following an experience of 19/02/2023 by RUI C.

• 5 / 5 1

  

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  Bon relationnel avec le service client, articles une fois arrivé en stock, envoyé et reçu rapidement

  Review of 28/04/2023, following an experience of 11/03/2023 by JEREMY C.

• 5 / 5 1

  

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  Parfait

  Review of 27/04/2023, following an experience of 27/03/2023 by ALEXIS B.

• 5 / 5 1

  

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  In the end i ordered a complete poleaxe from Black Armoury. I have not yet had the chance to spar with it. But the feeling is great. I had to assemble the poleaxe with a few bolts though, i know other people that can use the friction of the wood and the axe, but it is perfect now. I'm very happy with it and will propably order something again!! Very happy with the looks and the feel also with the quality and the speed of delivery!!! Big thank you for the people at Black armoury!!!

  Review of 27/04/2023, following an experience of 10/04/2023 by DAVEY D.

• 4 / 5 1

  

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  The ordering process was very straight forward and easy to understand. The quality of the product is very good and it certainly meets the expectations regarding its function. Sadly the problems detailed below lower the aesthetics of the product overall a bit.

  Review of 22/04/2023, following an experience of 26/11/2022 by JIM T. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Temps de réaction supersonique. J'ai eu un peu peur de ne pas voir mon article expédié mais après avoir envoyé un message pour plus d'infos l'article a été expédié. Très bon service.

  Review of 19/04/2023, following an experience of 25/02/2023 by NICOLAS M.

• 5 / 5 1

  

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  Very good quality products for the right price. Delivery fast and punctual. i would recommend it.

  Review of 18/04/2023, following an experience of 04/04/2023 by MARCO P.

• 5 / 5 1

  

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  As always, the website is well structured. I could easily find the items that I was looking for. My order was dispatched quickly and arrived at my place in perfect condition and with a surprisingly aesthetic packaging. Thank you for your efforts!

  Review of 14/04/2023, following an experience of 02/04/2023 by HELEN R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I called to get information on delivery time. The line was busy, but I was called back soon after. I was very graciously and precisely informed and the information proved to be accurate. The only minus is that the shipping costs appear at the last moment ; it would be convenient to have them sooner. I'm afraid it is a bit too early to rate the product, which seems quite fine.

  Review of 07/04/2023, following an experience of 04/04/2023 by JOHN S.

• 5 / 5 1

  

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  Product was exactly what i was hoping for, great quality and arrived pretty quickly especially given how crap brexit is.

  Review of 07/04/2023, following an experience of 30/03/2023 by SHAUN S.

• 5 / 5 1

  

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  All goods

  Review of 07/04/2023, following an experience of 05/12/2022 by ANTOINE L.

• 5 / 5 1

  

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  delivery was a bit on the long side, but the customer service was always nice and on point which made up for the long wait. Other than that, I'm happy with my decision to place my order on your site.

  Review of 06/04/2023, following an experience of 31/01/2023 by HOLGER D.

• 3 / 5 1

  

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  Though I received my items in good shape, I waited nearly two months to get them. Furthermore, the first answer I got was after a month and a half of repeated calls and e-mails.

  Review of 01/04/2023, following an experience of 09/02/2023 by CYPRIEN R.

• 5 / 5 1

  

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  envoi rapide et soigné

  Review of 28/03/2023, following an experience of 20/03/2023 by JEAN S.

• 5 / 5 1

  

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  rapide et sérieux

  Review of 27/03/2023, following an experience of 17/03/2023 by LAURENT G.

• 5 / 5 1

  

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  Good seller.

  Review of 26/03/2023, following an experience of 26/01/2023 by FILIPPO T.

• 5 / 5 1

  

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  nice service and fast shipping, no complaints

  Review of 25/03/2023, following an experience of 26/11/2022 by HELEN S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great response to my order. The two spear heads ordered arrived within three days

  Review of 24/03/2023, following an experience of 17/03/2023 by PETER B.

• 5 / 5 1

  

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  Je dois avouer que les fac-similés proposés sont de grande qualité pour un prix contenu. Qui plus est, vous trouvez des ouvrages de référence à des tarifs très attractifs (à titre d'exemple, les traductions d'A. Calonne sont toutes 5EUR moins chères que sur Amazon). Le catalogue de produits, particulièrement la section librairie, est vraiment pointu.

  Review of 23/03/2023, following an experience of 14/03/2023 by AURELIEN D.

• 5 / 5 1

  

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  Everything was on the highest level, communication, delivery etc! No complaints whatsoever.

  Review of 23/03/2023, following an experience of 05/03/2023 by DANIEL H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Service client au top et réactif lorsque j'ai rajouté le gorgerin à ma commande. Très pro ! Ajouter le matin, envoyé le jour même, reçu en 48h. Fluide et pro je recommande

  Review of 18/03/2023, following an experience of 14/03/2023 by SOFIA C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Matériel de qualité. Livraison soignée et rapide. Nous recommandons.

  Review of 16/03/2023, following an experience of 25/02/2023 by SYLVESTRE J.

• 5 / 5 1

  

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  It was swiftly delivered and the communication through e-mail was efficient.

  Review of 11/03/2023, following an experience of 27/02/2023 by JOÃO M.

• 2 / 5 1

  

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  Took 4 month, with no update on when a product would be restocked.

  Review of 11/03/2023, following an experience of 25/10/2022 by JOHN H.

• 5 / 5 1

  

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  Produits de grande qualité. Service client au top et très aimable. Un grand merci. Je commanderai a nouveau si l'occasion se présente.

  Review of 11/03/2023, following an experience of 17/12/2022 by MAXIME P.

• 5 / 5 1

  

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  Comme d'hab !

  Review of 11/03/2023, following an experience of 14/02/2023 by FLORIAN R.

• 5 / 5 1

  

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  Encore une commande chez Blackamoury au top! Le gérant donne de très bons conseils et je le remercie pour le message sur la carte. C’est le genre d’attention simple mais qui fait toujours plaisir. Vous pouvez acheter chez eux les yeux fermés.

  Review of 02/03/2023, following an experience of 21/02/2023 by SEBASTIEN B.

• 5 / 5 1

  

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  Very good price. Fast shipping and fast answer to my question regarding the book.

  Review of 24/02/2023, following an experience of 15/02/2023 by AURELIEN D.

• 2 / 5 1

  

  Edit Flag

  Really really slow delivery on their part.

  Review of 22/02/2023, following an experience of 09/11/2022 by LOUIS R.

  Answer by blackarmoury.com

  

  Flag

  Thank you Louis for your feedback. Indeed, it was a long wait as the gloves were out of stock when you ordered and resupply has unfortunately been quite slow the last year. Your gloves were shipped as soon as they finally arrived from the factory. We're very sorry for the situation. Things are improving in this new year and delivery times are getting much shorter now. Thanks for your understanding.

• 5 / 5 1

  

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  Well done

  Review of 22/02/2023, following an experience of 28/12/2022 by ELMER N.

• 5 / 5 1

  

  Edit Flag

  Happy with everything in my order.

  Review of 22/02/2023, following an experience of 26/01/2023 by ADAM M.

• 4 / 5 1

  

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  At the time I placed the order I didn't realize that the helmet was backordered. And I don't think that it was all that obvious on the site that it was backordered. So the resulting wait was not nice. But if I had ordered it from a US distributer I would have only gotten it a week or two earlier. And at the time the exchange rate was very good for me so it was a good deal. Communication was also a bit of a problem, but I understand that they were going through a staff shakeup, or some such. So OK. Overall, not a terrible experience, but not a 5.

  Review of 15/02/2023, following an experience of 19/10/2022 by JOHN C.

• 5 / 5 1

  

  Edit Flag

  Excellent service and materials. We have placed a very large order and the delivery was great and comunication very clear. BA handeled it perfectly, even with some adjustments on our end down the line. We will order again for sure.

  Review of 11/02/2023, following an experience of 13/10/2022 by NICOLAS M.

• 5 / 5 1

  

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  I did not expect the turn around and delivery to be so fast! I ordered on a Thursday and received my order about a week and a half later and I live in the US. Check out was quick and easy as well.

  Review of 09/02/2023, following an experience of 27/01/2023 by JASAN F.

• 3 / 5 1

  

  Edit Flag

  0000

  Review of 08/02/2023, following an experience of 27/12/2022 by FEDERICO R.

• 5 / 5 1

  

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  Buying for shipment to the UK worked fine. Blackarmoury didn't charge me vat so I had to pay vat through parcelforce before they would deliver. I.e. as expected. No other problems with customs. Great source for hema gear!

  Review of 08/02/2023, following an experience of 24/01/2023 by BRYAN C.

• 3 / 5 1

  

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  It was ok, but communication was bad for a little while

  Review of 08/02/2023, following an experience of 19/01/2023 by ROB A. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  2 people on customer service : the manager was very good, but the employee was not very professionnal, though sympathetic. Delivery seems to have been triggered because I phoned them. However good experience and good service overall. Would buy again if needed.

  Review of 08/02/2023, following an experience of 11/12/2022 by DYLAN H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Liked very much, looking up to swing them around!

  Review of 08/02/2023, following an experience of 22/12/2022 by ALEIX D.

• 1 / 5 1

  

  Edit Flag

  Sells products they don’t have and can’t supply. Very slow communication. Slow to refund for the items they don’t have.

  Review of 08/02/2023, following an experience of 13/01/2023 by JAKE F.

• 5 / 5 1

  

  Edit Flag

  No fuss. Prompt delivery

  Review of 26/01/2023, following an experience of 16/01/2023 by JOSHUA M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  when your invoice comes in a envelope together with a thank you note in swedish... that makes you happy.

  Review of 25/01/2023, following an experience of 10/01/2023 by TOBIAS Ö.

• 5 / 5 1

  

  Edit Flag

  Très contente de mon achat et du petit message dans le colis. Encore merci pour tout.

  Review of 25/01/2023, following an experience of 20/11/2022 by EVELYNE B.

• 5 / 5 1

  

  Edit Flag

  Satisfied with the product, quick turnaround and delivery even during crowded Christmas time.

  Review of 24/01/2023, following an experience of 27/12/2022 by VIT H.

• 5 / 5 1

  

  Edit Flag

  Very good.

  Review of 22/01/2023, following an experience of 22/12/2022 by RUSSELL G.

• 5 / 5 1

  

  Edit Flag

  Fast shipments.

  Review of 20/01/2023, following an experience of 12/01/2023 by VLADIMIR L.

• 5 / 5 1

  

  Edit Flag

  Excellente veste ! Confortable, bien taillée et épaisse, elle est parfaite pour la pratique des AMHE et aussi pour de la figuration en combat médiéval.

  Review of 18/01/2023, following an experience of 09/01/2023 by AVA H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  that extra special touch was extremely delightful

  Review of 14/01/2023, following an experience of 17/10/2022 by PAULO D.

• 5 / 5 1

  

  Edit Flag

  Ordering was easy and product arrived quickly.

  Review of 14/01/2023, following an experience of 03/01/2023 by LAUREN W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Livraison ultra rapide !

  Review of 06/01/2023, following an experience of 21/12/2022 by SARAH C.

• 5 / 5 1

  

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  Clear communication throughout the order process. When a delay on stock on their end was identified they reached out to me to explain the situation and their next steps. Then they heroically managed ge the entire order shipped and delivered for christmas eve to the UK. Delighted and very satisfied.

  Review of 06/01/2023, following an experience of 07/11/2022 by KATIE P. *

  *Pseudonymized data at the request of the author

  Answer by blackarmoury.com

  

  Flag

  Thank you very much for your kind words. We're very happy the order made it through customs in time. We wish you a very Happy New Year and a sword-filled 2023 !

• 5 / 5 1

  

  Edit Flag

  It took a while to arrive, but we understood it would since it came from France. Beautiful practice sword!

  Review of 06/01/2023, following an experience of 01/12/2022 by RANDALL N.

• 5 / 5 1

  

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  Delivered fast even if the product was in reapprovisionnement when I order it.

  Review of 06/01/2023, following an experience of 26/11/2022 by ANTOINE P.

• 5 / 5 1

  

  Edit Flag

  Thanks again for your excellent equipment, this is my second of many orders. The quality of your foam training bastard sword and sabre are exceptional. I look forward to burning more money with you guys soon, happy new year!

  Review of 04/01/2023, following an experience of 26/07/2022 by JOHN B.

  Answer by blackarmoury.com

  

  Flag

  Happy New Year to you too, John! Thank you very much for your order and your kind words. We look forward to shipping your next order :-)

• 5 / 5 1

  

  Edit Flag

  Rapide conforme efficace

  Review of 23/12/2022, following an experience of 19/12/2022 by PASCAL G.

• 5 / 5 1

  

  Edit Flag

  Product came very quickly.

  Review of 20/12/2022, following an experience of 12/12/2022 by ROBERT A.

• 5 / 5 1

  

  Edit Flag

  Clear and intuitive.

  Review of 20/12/2022, following an experience of 07/12/2022 by MATHÉO M.

• 5 / 5 1

  

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  I've never had a vendor contacting me for a delay in delivery or adding a note to apologize. Service was beyond excellent. Would recommend any day of the week. Big thank you to Black Armoury!

  Review of 18/12/2022, following an experience of 21/11/2022 by KIM V.

• 5 / 5 1

  

  Edit Flag

  Le produit est conforme à ce qui a été commandé, et livré dans les temps.

  Review of 09/12/2022, following an experience of 27/11/2022 by GUILHAUME P.

• 5 / 5 1

  

  Edit Flag

  + + +

  Review of 08/12/2022, following an experience of 10/10/2022 by BENJAMIN C.

• 2 / 5 1

  

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  Waited for my order way too long - I was told it will be ready in 2 months (because of supply problems) and it took 3 months. Communication with customers is also trash, when I got answer form my mail with a neasrly month delay. Atl least the product I ordered is fine.

  Review of 08/12/2022, following an experience of 21/08/2022 by JAKUB J.

• 5 / 5 1

  

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  + + +

  Review of 08/12/2022, following an experience of 23/08/2022 by BENJAMIN C.

• 5 / 5 1

  

  Edit Flag

  + + +

  Review of 08/12/2022, following an experience of 28/09/2022 by BENJAMIN C.

• 2 / 5 1

  

  Edit Flag

  2 produits commandés, un seul reçu... 1 mail envoyé pour demander des explications, pas de réponse ...

  Review of 06/12/2022, following an experience of 13/11/2022 by YANNICK E.

• 1 / 5 1

  

  Edit Flag

  When I bought products, they were waiting for restock. First, I asked when they would be able to get the products. They named the date, and I did a purchase according to it. Naturally I was expecting a delay, so I mailed them, but they didn't answer. I did think it was due to their holiday, so I waited but they still ignored me afterwards. I sent a message to their Instagram account about unanswered mails, but they kept saying that they are not answering about order issues via Instagram direct message. I tried to explain that I didn't write about the order, that instead I was writing about unanswered mails but they started to answer with templates. After months they answered, and they apologized about the inconvenience and added that they’ve just hired a new employee. Finally, they sent my order BUT products that arrived to me were defective. I tried to stab on a gambeson to see the rigidity and flexibility of one of the partisans. The very first partisan I have tried instantaneously snapped with a sound of broken branch. Now I am afraid to try other ones in the same way and I am pretty sure that they will snap with any thrust. Each piece has certain waves and veins on it creating weak spots. Also, rigidity of each piece is different, one of them is almost floppy like a synthetic longsword, I don’t have confidence to try but it looks like it can easily withstand a 90+ degrees bending, the other feels like Arcem Syntactic Halberd that a friend of mine has, most rigid one is one that snapped, bent was barely 20-degree angle. That is enough to be broken even during slow work if your partner takes a step forward. The plastic of the broken pieces is not homogeneous and there is clearly a piece of white/translucent plastic inside of it. I sent them another email for possible solutions and again they ignored the issue with their new employee. They didn't even say that they can't offer a solution.

  Review of 06/12/2022, following an experience of 20/06/2022 by ROSS K. *

  *Pseudonymized data at the request of the author

  Answer by blackarmoury.com

  

  Flag

  Dear Sezer, I am writing you directly via the mail system on these issues, but a first quick response here to say that this review has been received and allowed us to flag and up your earlier message.

• 5 / 5 1

  

  Edit Flag

  From my own experience, I know the problem with delivery difficulties. Of course, a 4-month wait is long. But we are all in the same boat. Gladly I order again from you. Keep going, and above all hold out.

  Review of 26/11/2022, following an experience of 04/07/2022 by RONNY S.

• 4 / 5 1

  

  Edit Flag

  Good adaptability to change our orders in function of what they have, gear is quite good, might wish for two things: indications of which piece is compatible with wich, and maybe keep a bit more stock

  Review of 24/11/2022, following an experience of 07/11/2022 by HUBERT C.

• 5 / 5 1

  

  Edit Flag

  Bonne gestion rapide et efficace des contretemps, commande prête avant les 14 semaines estimées.

  Review of 16/11/2022, following an experience of 03/10/2022 by CAROLINE M.

• 5 / 5 1

  

  Edit Flag

  Service client au top, conseils au top, mon fournisseur en équipement depuis que j'ai commencé, je suis pas prêt de le changer !

  Review of 13/11/2022, following an experience of 13/10/2022 by MATHIAS S.

• 5 / 5 1

  

  Edit Flag

  Super speed

  Review of 05/11/2022, following an experience of 22/10/2022 by ETTORE G.

• 5 / 5 1

  

  Edit Flag

  Practical website, easy order, fast shipping.

  Review of 04/11/2022, following an experience of 20/10/2022 by HARALD M.

• 5 / 5 1

  

  Edit Flag

  Très bonne enseigne pour du matériel

  Review of 03/11/2022, following an experience of 21/09/2022 by BAPTISTE P.

• 5 / 5 1

  

  Edit Flag

  Quick delivery in good condition.

  Review of 29/10/2022, following an experience of 23/10/2022 by JOHN S.

• 4 / 5 1

  

  Edit Flag

  Bons produits à un tarif compétitif. La commande a mis un peu de temps à être complète, mais compte tenu des difficultés d'approvisionnement c'était prévu.

  Review of 29/10/2022, following an experience of 15/07/2022 by MATTHIEU W.

• 5 / 5 1

  

  Edit Flag

  Très efficace quand on arrive à les joindre ;)

  Review of 28/10/2022, following an experience of 27/09/2022 by FANFAN B.

• 5 / 5 1

  

  Edit Flag

  Good contact and serivce, even in times of troubles!

  Review of 25/10/2022, following an experience of 07/10/2022 by BARTOSZ C.

• 5 / 5 1

  

  Edit Flag

  My order with Black Armoury went whitout a hitch. Communications were very good, and the staff were wery solution oriented when I didn't notice that the feder was on back order. It was my own fault of course, but they offered to send another one with a different coloured handle, which I of course accepted. From there on it took only a week before I had in my hands here in Norway👍 I would not hesitate to return to Black Armoury for more HEMA equipment.

  Review of 25/10/2022, following an experience of 07/10/2022 by ØYSTEIN J.

• 5 / 5 1

  

  Edit Flag

  Quick and everything ok, Thank you

  Review of 14/10/2022, following an experience of 04/10/2022 by MASON H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Thanks!

  Review of 13/10/2022, following an experience of 28/09/2022 by HOLLIE M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Bonjour, produits conformes à la description, excellent peux, rapidité d'envoi. Le tout avec une carte personnalisée. Je recommande cette boutique et je continue mes achats. Bonne journée.

  Review of 09/10/2022, following an experience of 26/09/2022 by AMBER C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Great gloves fit is perfect, can’t wait to test them

  Review of 08/10/2022, following an experience of 20/09/2022 by TEAGAN D. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Reliable delivery and trustworthy. I have used for several overseas deliveries without issues

  Review of 07/10/2022, following an experience of 13/09/2022 by MAISIE W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very straight forward, perfect costumer service, they are really approachable and even apologized when a product wasnt available right away. By a hand written letter.

  Review of 07/10/2022, following an experience of 21/07/2022 by RUTH R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Transaction rapide et sans problème

  Review of 07/10/2022, following an experience of 13/09/2022 by SEBASTIAN M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Perfect website !

  Review of 06/10/2022, following an experience of 30/09/2022 by ANDY Y. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Great customer service, transparent ordering process.

  Review of 04/10/2022, following an experience of 11/09/2022 by SASHA R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Super serviable

  Review of 04/10/2022, following an experience of 01/09/2022 by TIM C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Produit conforme, produit partis et donc arrivé plus tard qu'espéré mais vendeur très réactif et efficace.

  Review of 29/09/2022, following an experience of 03/09/2022 by SOPHIE D. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Message personnalisé accompagnant le colis. On apprécie !

  Review of 29/09/2022, following an experience of 07/09/2022 by OLIVIA H. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  Du retard mais compenser par un petit mot, après tout qui n'a jamais rencontré d'imprévu.

  Review of 29/09/2022, following an experience of 28/06/2022 by GRANT M. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  Looks nice as expected the shipping took longer then expected

  Review of 29/09/2022, following an experience of 06/09/2022 by CHLOE C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Good service and great products, really recommended! :D

  Review of 29/09/2022, following an experience of 05/09/2022 by PATRICIA G. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Dear friends! Unfortunately, I made a big mistake. I didn't read other customer reviews before placing my order. I was deceived by the beautiful and user-friendly site, as well as the interesting and large selection of products. The concept of good and quality service for this store is completely absent! The seller does not get in touch with his client! This was the case when ordering my product (the status did not change for several weeks after payment) and I was not given any comments and answers to my requests. And the exact same situation when I encountered a low-quality product. The seller is just in eternal silence mode.... My advice - think very carefully before contacting this store!!! And if you decide to buy something from them, be prepared that you will be completely ignored!

  Review of 29/09/2022, following an experience of 18/05/2022 by TINA K. *

  *Pseudonymized data at the request of the author

  Answer by blackarmoury.com

  

  Flag

  Dear Vladimirs, First let me apologise profusely for your experience. You are absolutely correct that customer service has been dismal recently. I will not make excuses, simply I am very sorry for this. While we HAVE been completely submerged, and have suffered from technical communication glitches (as you can see, at least the review process is functioning correctly), I am addressing this : 1) We have contracted our agency to fully rework the communication tools to ensure all incoming and outgoing messages, from all sources, are seen and sent. 2) I have a new person joining us in October who will be dedicated full time to customer service. Very soon, this situation will NOT happen again. Concerning your gloves, indeed it seems that you have received a defective pair. This model of glove has been used for several years, including in our local club, with very few issues. I can either replace the damaged pair, or if you prefer refund you. Please let me know. I’m sending you my direct email address so you are sure I receive your response correctly. Again, I am very sorry for your poor experience. Kind regards, Anthony

  Answer by Tina K

  

  Flag

  Good afternoon. It's sad that only after sending my comments, you decided to get in touch with me! And I think that if it were not for them, I would continue to sit in silence .... Yes, there can be no excuse in this matter, and the fact that you will have a new employee sometime in October... is not interest to me. We have a problem here and now. Now for the gloves. I do not know who makes them, but I do not have confidence in this manufacturer. By replacing our pairs of gloves with others, there is no guarantee that at the very first training session we will not encounter the same one problem. In order to avoid further problems, I choose a full refund, including those that I spent on shipping a defective product. Let me know how many days it will take for the money to be credited to my account? I look forward to your immediate confirmation of my letter, as well as a response to it! Vladimirs

  Answer by blackarmoury.com

  

  Flag

  Hello Vladimirs, A refund to your bank card has been issued for 96,60€ (one pair of gloves and full shipping) as requested. I do not know how long your bank there will take to process the funds, but normally they should appear on your card within a few days at most. Kind regards, Anthony

  Answer by Tina K

  

  Flag

  No Anthony! In my oroginal email to you from 06/09/2022 I attached photos of both pairs! All gloves are not quality! And I need FULL RETURN for both pairs. I will attach you once again photo. Here is 2 right hand gloves from each pair! the quality is absolutely terrible, the product can not be used for its intended purpose! So please, I wait refund of all amount. Thank you. Vladimirs

  Answer by blackarmoury.com

  

  Flag

  Ah, that was not clear to me. I am refunding the full second pair to you now. Also, with this important clarification, I am contacting the manufacturer immediately. If this happened to TWO gloves, it looks like it may be a bad batch and not just fluke on one glove. I’ll look into it. As I stated before, there are many pairs of this glove that have been in use for several years without issues. If something has changed in the production, I will get to the bottom of it. Are you please able to tell me the conditions in which the gloves were used (you said synthetic swords and Cold Steel bucklers I believe). Were the sessions heavy sparring or standard light sparring/training sessions please? Also, for my discussion with the manufacturer, can you please send me photos of each pair separately, showing the full glove? I already have the detail photos for the damage you sent. Anthony

  Answer by Tina K

  

  Flag

  Yes, as I told, the both pairs of gloves was use during training process not more that ~ 5 times. We do mix training session. Sometime we only do the exersises, sometimes work in free mode. But anyway this is usual fencing trainings, no more no less. I attach you photo of our training equipment plus my gloves (second pair i will send, when will get photo from my partner). I also want to get you attantion, take a view on my left hand glove. Here you will find also crack, but it was from the beginnig, when I recieved it. This was not getted during the training. So, I want to tell that the weak point of the gloves, the coating that is supposed to protect the knuckles. When the form is made, cracks appear at this moment. I think this is the whole problem. Please inform me, that you get all my photos. Vladimirs

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• 5 / 5 1

  

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  Great site and email responses were quick. thank you for the excellent customer service and the kind note when my order arrived.

  Review of 29/09/2022, following an experience of 05/08/2022 by JULIE J. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Arrivé en parfait état du kit commandé, sans aucun manque

  Review of 29/09/2022, following an experience of 18/09/2022 by PAULA O. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  temps de réaction pour savoir ou sa en était, et tres peut de nouvelles

  Review of 29/09/2022, following an experience of 06/06/2022 by GEORGE M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  it's OK as usual

  Review of 16/09/2022, following an experience of 23/08/2022 by EVA R. *

  *Pseudonymized data at the request of the author

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