chapkadirect.com

Customer reviews for chapkadirect.com

4.9 / 5 1

Calculated from 30 reviews obtained over the last 12 months

154 reviews since 09/02/2018

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Information chapkadirect.com

  • Company

  • Description

    We have been a broker specialised in travel insurance since 2002. Pioneer in this market and armed with a historical know-how, we constantly create insurance solutions adapted to the needs of travel industry professionals and to individuals. Chapka was born from our desire to make insurance accessible to all by making policies understandable, simplifying subscriptions and facilitating refunds. Individual travellers purchase their policy 100% online, through an easy to use platform on www.chapkadirect.com.

  • Address

    31-35 rue de la Fédération 75015 Paris

  • Website

    https://www.chapkadirect.com

  • Category

    Bank and insurance

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Customer reviews

  • 5 / 5 1
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    Simple, quick and efficient

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  • 5 / 5 1
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    Its a easy to use service

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  • 5 / 5 1
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    Fast mavigation, fast choise and fast recapitation

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  • 5 / 5 1
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    The purchase was very easy and fast

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  • 5 / 5 1
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    Great service

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  • 5 / 5 1
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    The website was easy to navigate and the customer service guy named Jorge GOMES LOURENCO was really kind and efficient. I was very impressed with his quick and clear answers to all of questions that I sent him via email.

    Review of , following an experience of by

  • 5 / 5 1
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    I called the support line for extra clarification on the policy I was taking out. The staff member was very thorough, helpful and perfectly bilingual.

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  • 5 / 5 1
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    Fast and easy. Thank you.

    Review of , following an experience of by

  • 5 / 5 1
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    Great site, doesn't make you search too far for relevant information

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  • 5 / 5 1
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    Easy, clear, organised, colorful, fast

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  • 5 / 5 1
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    Very easy service, no fuss.

    Review of , following an experience of by

  • 5 / 5 1
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    Great

    Review of , following an experience of by

  • 5 / 5 1
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    Je suis très content que j‘ai trouvé une assurance pour les vacances…merci

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  • 5 / 5 1
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    easy, fast and clear

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  • 5 / 5 1
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    Very easy, I hope I won't have any problems! :)

    Review of , following an experience of by

  • 5 / 5 1
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    Very good, I recommend

    Review of , following an experience of by

  • 5 / 5 1
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    Seems the best in circulation, highly recommended

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  • 5 / 5 1
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    Excellent service

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  • 5 / 5 1
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    great service

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  • 5 / 5 1
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    All good 👍

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  • 5 / 5 1
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    Simple and easy - perfect!

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  • 5 / 5 1
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    Easy.Competent.

    Review of , following an experience of by

  • 5 / 5 1
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    clear explanation, easy to use

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  • 5 / 5 1
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    Very good price for the type of insurance. Unbeatable I think. I am working short contract so I can do it very easily with you. Thanks

    Review of , following an experience of by

  • 5 / 5 1
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    efficient, friendly and very helpful service

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  • 5 / 5 1
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    Very easy to subscribe, seems the best on the market

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  • 5 / 5 1
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    Clear informations, eficient.

    Review of , following an experience of by

  • 3 / 5 1
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    Good prices and policies but the website looks over a decade old. There are also numerous grammatical and spelling errors in the English version of the site. Small details like these are mildly off-putting...

    Review of , following an experience of by

  • 4 / 5 1
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    Easy to understand

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  • 5 / 5 1
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    It literally took 5 minutes to put all the information, to pay and to receive the isnurance certificate.-

    Review of , following an experience of by

  • 5 / 5 1
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    Great!

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  • 5 / 5 1
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    Easy to use and efficient

    Review of , following an experience of by

  • 5 / 5 1
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    easy to use and simple,i recommend.

    Review of , following an experience of by

  • 5 / 5 1
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    Ultra simple, as always.

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  • 5 / 5 1
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    Easy, quick responds

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  • 5 / 5 1
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    It's very simple, very good.

    Review of , following an experience of by

  • 5 / 5 1
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    Highly recommended insurance company

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  • 5 / 5 1
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    Subscription process very easy

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  • 5 / 5 1
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    Website is easy to navigate and clear to understand.

    Review of , following an experience of by

  • 5 / 5 1
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    Seems like a very good company. Very impressed with customer support. So far so good.

    Review of , following an experience of by

  • 5 / 5 1
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    User friendly:)

    Review of , following an experience of by

  • 4 / 5 1
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    Very good.

    Review of , following an experience of by

  • 5 / 5 1
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    The process was very quick and efficient. Easy to navigate and done within a short period of time!

    Review of , following an experience of by

  • 5 / 5 1
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    Quick and easy

    Review of , following an experience of by

  • 4 / 5 1
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    Clear and easy process with the most relevant information available

    Review of , following an experience of by

  • 5 / 5 1
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    The site was very easy and clear to understand. This has made my visa application process much easier!

    Review of , following an experience of by *

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  • 4 / 5 1
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    Easy but not so easy to find the insurance details: what is covered in detail.

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  • 5 / 5 1
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    Very good price for a complete insurance

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  • 5 / 5 1
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    easy to subscribe to, straightforward information, and clear coverage instructions.

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  • 5 / 5 1
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    Have been using Chapka for years for my mother and family visiting us in the US. Haven’t had to use the insurance yet but in terms of website, navigation and price, they are great

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  • 5 / 5 1
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    Easy and fast

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  • 5 / 5 1
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    Excellent service. Easy to apply

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  • 5 / 5 1
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    quick registration, quick response with certificate. perfect for now

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  • 5 / 5 1
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    Always great and excellent service…

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  • 2 / 5 1
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    Can’t contact them. They never pick up their phone.

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  • 5 / 5 1
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    Very good proffessional

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  • 5 / 5 1
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    very easy and fast

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  • 5 / 5 1
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    Nice

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  • 5 / 5 1
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    The travel insurance reservation went smooth. Just the date format is confusing. It's mixing US/UK date format in different places.

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  • 5 / 5 1
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    I've been insured with Chapka for over two years and during that period of time I had go to do a doctor various times and the team was always helpful and responsive regarding my claims and other questions.

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  • 5 / 5 1
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    Very prompt reply and easy to set up.

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  • 3 / 5 1
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    Difficult to get response to my original query. Afterwards application was completed quickly.

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  • 5 / 5 1
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    Extremely easy to subscribe to a travel insurance and extremely fast. Your necessary documents arrive immediately upon payment. Cover is very comprehensive and accepted for travel to any country requiring such a cover. Even COVID related problems are covered. For me, the best solution!

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  • 5 / 5 1
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    Great cover for a reasonable price.

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  • 4 / 5 1
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    No problems, I could understand easily the questionnaire. I just have one point, I am living in a different country than my home country so I would appreciate a differentiation between that (in case something happens, I would like my body to be sent to my home country and not the country I am currently living) - a simple box of "remarks or comments" would suffice to indicate these details. Thank you.

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  • 5 / 5 1
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    Didn't have a better service experience for a long time. Human available on phone, very polite, very clear, everything done in 5 minutes. Perfect.

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  • 4 / 5 1
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    Clear options, quick process. One thing the 300KEUR. Had me looking for a translation. Allgood now

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  • 5 / 5 1
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    I normally dislike filling in forms, but from you, first time I enjoyed it. Very clear and easy, Thanks

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  • 5 / 5 1
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    Very good clients service. Had them on the phone ah Paris office, the employee was truelly helpful and professional

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  • 5 / 5 1
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    Just perfect !

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  • 5 / 5 1
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    Easy, hassle free.. i hope i won’t need anything during my travel, but if yes, i hope everything be this smooth and convenient

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  • 5 / 5 1
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    quick and efficient service and good insurance coverage

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  • 5 / 5 1
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    Thank you for the Chance of Chapka. Thank you for writing me. Marina A

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  • 5 / 5 1
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    Fast and reliable!

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  • 5 / 5 1
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    simple et claire

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  • 5 / 5 1
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    excellent

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  • 5 / 5 1
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    Excellent service and very professional Only to be recommended

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  • 4 / 5 1
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    Hoffentlich funktioniert das auch

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  • 5 / 5 1
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    Smooth and easy

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  • 5 / 5 1
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    good and quick service

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  • 5 / 5 1
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    TRES BIEN

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  • 5 / 5 1
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    excellent!

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  • 4 / 5 1
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    Great

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  • 5 / 5 1
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    Easy to get what I needed.

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  • 5 / 5 1
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    Very fast, efficient with very good and professional feedback when on the phone.

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  • 5 / 5 1
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    Really easy to subscribe and even the contact with a member was nice, helpful and fast. Got all the informations I needed

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  • 5 / 5 1
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    perfect

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  • 5 / 5 1
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    super et tres réactif en cas de soucis avec les différentes autorites

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  • 5 / 5 1
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    A good service - thank you

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  • 5 / 5 1
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    simple, disponible, efficace

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  • 5 / 5 1
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    Easy to navigate and understand. Lovely telephone and email employees (shout out to Guillaume Guillet).

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  • 5 / 5 1
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    tres rapide, clair et correct

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  • 5 / 5 1
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    i really appreciate their service , they are so helpful

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  • 5 / 5 1
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    I found the site easy to negotiate and was impressed with the price of the policy.

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  • 5 / 5 1
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    Easy to purchase and fast to be in touch. Haven't needed to make any claims though, cannot comment on that yet.

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  • 5 / 5 1
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    Super fast and simple process. In 2 minute you get insured! It's the second time I subscribe to their insurance and in my previous travels, I had to contact them and get a reimbursement. The process was smooth and got my money quickly. I can only recommend!

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  • 5 / 5 1
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    Great customer service!

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  • 5 / 5 1
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    I was happy with the way the website is set up. The insurance offered seems to be of a very good standard compared to competitors. I just hope that I am fully covered and that I did not miss any fine print. Everything looked good on the website, so I hope the reality is good too!

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  • 5 / 5 1
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    Everything was smooth, clear info and easy transaction process ! Keep it up Chapka ! :)

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  • 5 / 5 1
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    Great service very efficient and quick! Thanks

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  • 5 / 5 1
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    good

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  • 5 / 5 1
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    Great

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  • 5 / 5 1
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    Simplicité, rapidité

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  • 5 / 5 1
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    Clear navigation on the site. Great customer service!

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  • 5 / 5 1
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    The subscription process is very easy, the costumer care very responsive and helpful.

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  • 5 / 5 1
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    Chapka always assisted me in my long period abroad in a fast and easy way of submission

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  • 4 / 5 1
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    Easy and fast to subscribe

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  • 3 / 5 1
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    good experience overall

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  • 3 / 5 1
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    It would be VERY helpful if there was a link to click on that has a chart for conversion from Euros to USD and other currencies.

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  • 5 / 5 1
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    Very vlear and Easy To subscribe on web in 5 minutes

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  • 5 / 5 1
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    fast, perfekt, easy to understand

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  • 4 / 5 1
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    good.

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  • 4 / 5 1
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    Very friendly to use

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  • 5 / 5 1
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    Clear and easy to navigate and get info. Subscription process fast and easy

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  • 5 / 5 1
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    Very easy to use

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  • 4 / 5 1
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    It seems good

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  • 5 / 5 1
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    Nice, easy and self intuitive site. The company looks great with nice coverage options vs. quality/price.

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  • 5 / 5 1
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    nice and easy to navigate

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  • 4 / 5 1
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    + navigation clear and form easy to fill - when renewing a subscription, it should be possible to prefill the form with the previous data (but I didnt find if that was possible)

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  • 5 / 5 1
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    Very polite, very listening to our request and find a solution

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  • 5 / 5 1
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    Well done. Very easy to navigate, subscribe and pay. Everything is clear for an average user.

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  • 5 / 5 1
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    Excellent

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  • 5 / 5 1
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    It's fast and confortable

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  • 5 / 5 1
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    Information are easy to be found. Prompt reply in case of enquiry.

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  • 4 / 5 1
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    Is good, but there is no option for people who are already abroad, I needed to contact with the office

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  • 5 / 5 1
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    I was happy that someone call me for a better understanding of the documents

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  • 5 / 5 1
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    Easy to follow and straightforward in reading products

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  • 5 / 5 1
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    Seamless.

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