Customer reviews for citylocker.paris

Customer reviews

• 5 / 5 1

  

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  Muy práctico, cómodo y seguro.

  Review of 15/03/2022, following an experience of 12/01/2022 by JOANNE A. *

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• 4 / 5 1

  

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  Easy to use and very practical. We had three small suitcases (hand luggage) that fit easily. The only thing not so convenient: it was a bit hard to find (even with Google maps) and quite a walk from the trainstation

  Review of 15/03/2022, following an experience of 24/12/2021 by JACK R. *

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• 5 / 5 1

  

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  Excellent service

  Review of 15/03/2022, following an experience of 10/01/2022 by DAMIEN S. *

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• 5 / 5 1

  

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  excellent service!

  Review of 15/03/2022, following an experience of 06/01/2022 by KIRSTY R. *

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• 5 / 5 1

  

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  easy to use, we felt secure to leave our things there, and good space for my luggage and 2 backpacks from my friends. I was not very happy about the price, but, after all that, it totaly worth it!

  Review of 15/03/2022, following an experience of 02/01/2022 by LEXI R. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Locker codes didn’t work. Customer service was not available to help. When they finally reached back it was 30 mins after we attempted to drop off luggage, so we had already hopped on our train. Customer service blamed us for “entering the code wrong” - no acknowledgement that we were provided wrong codes.

  Review of 15/03/2022, following an experience of 25/10/2021 by TOM Y. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

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  Hello Our hotline is open from 8 a.m. to 10 p.m. We remind you that all the other customers managed to enter and that after verification you had not entered the correct codes, that is why you could not enter.

  Answer by Tom Y

  

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  That is not true at all. Customer service was not responsive. I was with 4 other friends who all tried the codes provided and no one was able to unlock the lockers. This is not a user-error issue. This is a breakdown on your end, and you refuse to do the right thing and at least acknowledge it. Horrible customer service.

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• 5 / 5 1

  

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  Very functional! I totally recommend

  Review of 15/03/2022, following an experience of 07/12/2021 by LEXI R. *

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• 4 / 5 1

  

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  May husband I went to Paris, on our last day, we still have plenty of time to go around but as we all know the check out in hotels are until noon only, so we used this citylocker near the train station so it’ll be easy for us. It is a bit challenging to find the location as it is not in the main street. And during that time, there’s a construction going in front so the whole place was covered behind. We also had difficulties accessing the locker for some technical reason. Good thing is that they have a very attentive customer service. Who can access/help remotely. After several try, we managed to get in and securely lock our stuffs. All in all I will give them a good rate, if not just with technical problems. They are helpful and prompt.

  Review of 15/03/2022, following an experience of 31/10/2021 by TIFFANY S. *

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• 5 / 5 1

  

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  Service as good as expected. Well done, keep going with your work.

  Review of 15/03/2022, following an experience of 07/11/2021 by WILL D. *

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• 5 / 5 1

  

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  Ok. Good

  Review of 15/03/2022, following an experience of 11/11/2021 by WENDY T. *

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• 5 / 5 1

  

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  Very usefull and easy to use.

  Review of 15/03/2022, following an experience of 28/11/2021 by TRACY W. *

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• 5 / 5 1

  

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  Sencillo, rápido, cómodo y práctico.

  Review of 15/03/2022, following an experience of 27/11/2021 by BECKY E. *

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• 5 / 5 1

  

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  Easy to use, Quick, safe

  Review of 15/03/2022, following an experience of 22/11/2021 by LAUREN R. *

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• 5 / 5 1

  

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  Excelent experience!

  Review of 15/03/2022, following an experience of 22/10/2021 by LEWIS K. *

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• 5 / 5 1

  

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  very good communication and service - very affordable.

  Review of 15/03/2022, following an experience of 23/10/2021 by GORDON B. *

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• 4 / 5 1

  

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  Good position and easy to be used, but the location is not clearly visible and I had some troubles.

  Review of 15/03/2022, following an experience of 12/11/2021 by DALE R. *

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• 5 / 5 1

  

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  Very easy to use and practical!

  Review of 15/03/2022, following an experience of 14/11/2021 by IAN R. *

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• 5 / 5 1

  

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  Easy and convenient

  Review of 15/03/2022, following an experience of 30/01/2022 by ZACH R. *

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• 5 / 5 1

  

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  The service is great, easy, convenient, affordable. The neighbourhood around it, is a little sketchy and feels unsafe.

  Review of 15/03/2022, following an experience of 11/10/2021 by ISAAC D. *

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• 1 / 5 1

  

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  I repeatedly tried to contact management about my reservation. They failed to reply. Ridiculous!

  Review of 15/03/2022, following an experience of 09/10/2021 by HEATHER R. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

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  Our customer service is available from 8 a.m. to 10 p.m. by email and by phone

  Answer by Heather R

  

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  I sent multiple emails and I never received a response. I kept copies of my emails. This is the first time you have responded.

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• 5 / 5 1

  

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  The site was clear and undoubtfull. All information and faqs present.

  Review of 15/03/2022, following an experience of 08/10/2021 by CHRISTOPHER B. *

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• 5 / 5 1

  

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  City locker was very easy to use. Convenient location and all of our bags fit easily in one locker!

  Review of 15/03/2022, following an experience of 05/10/2021 by NICK C. *

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• 3 / 5 1

  

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  al regresar para recoger la maleta del locker el sistema no funcionaba, ninguno de los lockers abria por lo que tuvimos que llamar a la asistente del espacio y no pudo solucionar el inconveniente hasta que uno de los cliente pudo ver que habian desenchufado el sistema de la electiricidad. Deben cuidar mucho el sistema electrico ya que hubo personas que se tuvieron que ir sin su maleta , inclusive varios perdieron el vuelo

  Review of 15/03/2022, following an experience of 20/11/2021 by JASON H. *

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  Answer by citylocker.paris

  

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  Gracias por su devolución, olvidó especificar que enviamos un técnico en el lugar que resolvió el problema. El técnico llegó al sitio menos de 15 minutos después de su llamada.

• 5 / 5 1

  

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  Very easy to book last minute. We liked the text with the codes, came through very quickly

  Review of 15/03/2022, following an experience of 13/12/2021 by ISABELLA C. *

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• 5 / 5 1

  

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  It’s fast and safe

  Review of 15/03/2022, following an experience of 01/02/2022 by EVIE P. *

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• 5 / 5 1

  

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  Perfect

  Review of 15/03/2022, following an experience of 10/12/2021 by JESSICA E. *

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• 5 / 5 1

  

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  Genial situado y taquillas grandes

  Review of 15/03/2022, following an experience of 09/12/2021 by BARRY E. *

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• 5 / 5 1

  

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  Used Citylocker Paris in December after staying at Disneyland and wanting to spend some time sightseeing. Found after doing search and location seemed ideal. Taxi dropped us and we just had to register details and get code. Had a few problems getting it to accept my uk address and postcode but managed and got entry code sent. Easy to operate and follow instructions..very clean ..lockers plenty big enough. 2 easy jet size cabin bags one child’s wheeled suitcase and 3 carry on bags and gift shopping and still had room to spare. Highly recommend and would use again. Really good price. Brilliant

  Review of 15/03/2022, following an experience of 16/12/2021 by DYLAN M. *

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• 5 / 5 1

  

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  Great service!! You get a code via sms and you just walk in, open your locker, walk out, come back after a while, open your locker again and that’s it! It’s super safe and super easy to use!! I will definitely be using this more often in the future.

  Review of 15/03/2022, following an experience of 26/12/2021 by AIDEN M. *

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• 5 / 5 1

  

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  Very convenience location, easy access

  Review of 15/03/2022, following an experience of 23/09/2021 by YASMINE M. *

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• 4 / 5 1

  

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  Blabla

  Review of 15/03/2022, following an experience of 03/10/2021 by HEATHER R. *

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• 5 / 5 1

  

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  Simple, convenient, happy to use the services again. A more central location would also be nice but if this location works for your itinerary (it did for our) then go for it.

  Review of 15/03/2022, following an experience of 01/10/2021 by MANDY H. *

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• 5 / 5 1

  

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  Everything worked as expected. It was our first time to use and the full process went smoothly.

  Review of 15/03/2022, following an experience of 27/09/2021 by DOMINIC J. *

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• 5 / 5 1

  

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  Very practical and safe. Conveniently located. Easy to use. I highly recommend it!

  Review of 15/03/2022, following an experience of 28/09/2021 by ADELE C. *

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• 5 / 5 1

  

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  Great location and good instructions

  Review of 15/03/2022, following an experience of 19/09/2021 by JAYDEN C. *

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• 5 / 5 1

  

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  Great experience.

  Review of 15/03/2022, following an experience of 19/09/2021 by FRED G. *

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• 2 / 5 1

  

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  the door you need to enter has a very used keyboard and we (and other guests) had huge problems to get in. Nerveracking. Not for the money we had to pay for it

  Review of 15/03/2022, following an experience of 18/09/2021 by LINDSAY J. *

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• 5 / 5 1

  

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  ----

  Review of 15/03/2022, following an experience of 08/08/2021 by CHARLES C. *

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• 5 / 5 1

  

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  Booking the locker was a good decision for us on our last day in Paris. Our flight was in the evening and it saved us so much hassle by not having to lug our bags around the city all day. The lockers were easy to access and good value. We will definitely use this service again

  Review of 15/03/2022, following an experience of 05/08/2021 by KEN W. *

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• 5 / 5 1

  

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  Well-implemented system that allowed me to easily reserve my locker while riding the train to it.

  Review of 15/03/2022, following an experience of 02/08/2021 by HOLLY R. *

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• 5 / 5 1

  

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  I had very nice experience with city locker. They’re easy to use. I had a problem with one of my lockers so contacted their support who solved it in a minute. Very much recommended.

  Review of 15/03/2022, following an experience of 24/07/2021 by MARTIN H. *

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• 5 / 5 1

  

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  Easy to locate and access and affordable rates.

  Review of 15/03/2022, following an experience of 19/07/2021 by HARRY W. *

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• 5 / 5 1

  

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  Very easy process, from booking online, to getting in the door, to opening the locker. We would definitely use this wonderful service again!

  Review of 15/03/2022, following an experience of 04/03/2022 by LILY J. *

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• 5 / 5 1

  

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  Great service, very secure and easy to use. Very close to both train stations. Will use again in the future.

  Review of 15/03/2022, following an experience of 04/03/2022 by LILY E. *

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• 5 / 5 1

  

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  instant and easy

  Review of 15/03/2022, following an experience of 18/09/2021 by ABBIE H. *

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• 5 / 5 1

  

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  Very useful and safe

  Review of 15/03/2022, following an experience of 13/09/2021 by SOPHIE R. *

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• 5 / 5 1

  

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  Easy booking and deposit of luggage, cost is ok too. Can definitely recommend!

  Review of 15/03/2022, following an experience of 10/09/2021 by KIRSTY S. *

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• 5 / 5 1

  

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  perfect

  Review of 15/03/2022, following an experience of 07/09/2021 by REECE M. *

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• 5 / 5 1

  

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  Easy to use. We booked last minute and had no issue!

  Review of 15/03/2022, following an experience of 04/09/2021 by FRED R. *

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• 4 / 5 1

  

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  The location was good, easy to find. We had a little trouble trying to enter the locker room, but once inside there was no problem. I would use citylocker again when I travel.

  Review of 15/03/2022, following an experience of 25/08/2021 by MIA P. *

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• 2 / 5 1

  

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  The cost of storing two suitcases was 24 euros. We needed the storage only for one hour, so the price was totally unexpected. The information on the web page is absolutely misleading ("From 2€/ locker; Cheapest price per baggage in Paris!"). Two points only because our luggage was safe for the single hour we needed to store it. Disappointed.

  Review of 15/03/2022, following an experience of 02/03/2022 by THOMAS H. *

  *Pseudonymized data at the request of the author

  Answer by citylocker.paris

  

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  Hello the price is well indicated on our site when you book. Our rates are decreasing and can reach 2€. In a locker you can put 3 cabin suitcases

• 5 / 5 1

  

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  Felt really safe to leave my luggage there. Excellet Support in case of problems.

  Review of 08/03/2022, following an experience of 11/02/2022 by MARY C. *

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• 5 / 5 1

  

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  Safe, well location and easy to use, thanks!

  Review of 08/03/2022, following an experience of 24/01/2022 by TARA G. *

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• 5 / 5 1

  

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  Worked perfect!

  Review of 08/03/2022, following an experience of 11/02/2022 by KATIE M. *

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• 5 / 5 1

  

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  Easy to find, detailed description on how to access locker, very safe and secure with keypad to enter the building plus 2nd keypad to access personal locker, spacious locker which fit 2 small suitcases and rucksacks! Will definitely be using this service again, I have no faults

  Review of 08/03/2022, following an experience of 06/02/2022 by LINDA M. *

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• 5 / 5 1

  

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  Very efficient!!!

  Review of 08/03/2022, following an experience of 17/01/2022 by ELIZABETH R. *

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• 5 / 5 1

  

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  Booked a locker on the spot. Very easy to book and use. Would recommend!

  Review of 08/03/2022, following an experience of 14/01/2022 by DEAN Y. *

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• 5 / 5 1

  

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  Really easy to use and secure The place was also really clean and smelled fresh

  Review of 08/03/2022, following an experience of 12/02/2022 by AVA H. *

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• 4 / 5 1

  

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  It was initally a bit confusing to understand how it all works, but once you understand it , everything works well and as expected.

  Review of 08/03/2022, following an experience of 13/12/2021 by PAULA Y. *

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• 5 / 5 1

  

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  Very useful

  Review of 08/03/2022, following an experience of 29/11/2021 by FLORENCE T. *

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• 5 / 5 1

  

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  Easy to use. Well located

  Review of 08/03/2022, following an experience of 10/11/2021 by MARK T. *

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• 5 / 5 1

  

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  Everething goes perfectly. Very quick and pratice. I recomend.

  Review of 08/03/2022, following an experience of 01/12/2021 by DYLAN R. *

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• 5 / 5 1

  

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  Nice idea of service

  Review of 08/03/2022, following an experience of 27/12/2021 by MASON A. *

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• 5 / 5 1

  

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  All perfect!

  Review of 08/03/2022, following an experience of 13/11/2021 by MARY W. *

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• 4 / 5 1

  

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  Easy in every aspect.

  Review of 08/03/2022, following an experience of 04/12/2021 by WILLIAM H. *

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• 4 / 5 1

  

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  It was difficult to figure out how to open the locker so perhaps clearer instructions could be put up. However there was very good communication by phone which sorted it out very quickly

  Review of 08/03/2022, following an experience of 12/11/2021 by STACEY Y. *

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• 5 / 5 1

  

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  Todo correcto, no tuvimos ningún problema a la hora de dejar y recoger las maletas, además había una persona desinfectando todas las taquillas que fue muy amable y nos ayudó a guardar el equipaje.

  Review of 08/03/2022, following an experience of 12/11/2021 by JODIE A. *

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• 5 / 5 1

  

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  It was easy to book.

  Review of 08/03/2022, following an experience of 09/12/2021 by AMELIA L. *

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• 5 / 5 1

  

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  Amazing

  Review of 08/03/2022, following an experience of 18/12/2021 by CHARLES T. *

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• 5 / 5 1

  

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  It was very useful and the contact person in City Locker was really helpful when I made a mistake with my order. Everything worked out well.

  Review of 08/03/2022, following an experience of 20/11/2021 by OLIVIA K. *

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• 5 / 5 1

  

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  Excellent location, easy to use, fair price.

  Review of 08/03/2022, following an experience of 25/09/2021 by FREDDIE B. *

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• 5 / 5 1

  

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  Optional service

  Review of 08/03/2022, following an experience of 01/10/2021 by TOM K. *

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• 5 / 5 1

  

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  Very handy and straightforward to use. Great value for money

  Review of 08/03/2022, following an experience of 14/10/2021 by JONATHAN R. *

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• 5 / 5 1

  

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  Very good service!

  Review of 08/03/2022, following an experience of 17/10/2021 by GEORGIA P. *

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• 5 / 5 1

  

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  Nice and easy to use

  Review of 08/03/2022, following an experience of 21/10/2021 by REBECCA S. *

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• 5 / 5 1

  

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  It was easy to use and safe storage for our luggages.

  Review of 08/03/2022, following an experience of 02/11/2021 by LUCY S. *

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• 5 / 5 1

  

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  Perfectly organised. Safe and clear.

  Review of 08/03/2022, following an experience of 31/10/2021 by STEVE R. *

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• 5 / 5 1

  

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  It was perfect, easy to find and to use.

  Review of 08/03/2022, following an experience of 14/09/2021 by STEFAN L. *

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• 5 / 5 1

  

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  Easy to book, close to the Eiffel Tower, the City locker offers a good opportunity to store your luggage while exploring the city.

  Review of 08/03/2022, following an experience of 12/09/2021 by NICK C. *

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• 5 / 5 1

  

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  Very good, the support was good too. I would recommend.

  Review of 08/03/2022, following an experience of 08/09/2021 by NATASHA K. *

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• 5 / 5 1

  

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  It is easy to get to the place indicated by the site, very secure and safe. Simple to use

  Review of 08/03/2022, following an experience of 07/09/2021 by NATALIE L. *

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• 5 / 5 1

  

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  Easy and clea

  Review of 08/03/2022, following an experience of 07/09/2021 by EMMA S. *

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• 5 / 5 1

  

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  Easy, convenient, a life saver really.

  Review of 08/03/2022, following an experience of 04/09/2021 by ROSS M. *

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• 5 / 5 1

  

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  Perfect everything

  Review of 08/03/2022, following an experience of 04/09/2021 by BARRY P. *

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• 5 / 5 1

  

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  10/10

  Review of 08/03/2022, following an experience of 05/06/2021 by NICOLE C. *

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• 5 / 5 1

  

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  Fácil e útil

  Review of 08/03/2022, following an experience of 26/08/2021 by MELISSA M. *

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• 5 / 5 1

  

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  smooth operation ... no issues ... great location. would use it again

  Review of 08/03/2022, following an experience of 21/08/2021 by VANESSA M. *

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• 5 / 5 1

  

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  Easy to use and good location

  Review of 08/03/2022, following an experience of 23/08/2021 by COLIN L. *

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• 5 / 5 1

  

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  Fantástico.

  Review of 08/03/2022, following an experience of 01/08/2021 by ISABEL H. *

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• 5 / 5 1

  

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  Great location easy access

  Review of 08/03/2022, following an experience of 12/07/2021 by IAN S. *

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• 5 / 5 1

  

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  Convenient service.

  Review of 05/03/2022, following an experience of 05/07/2021 by ASHLEY T. *

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• 4 / 5 1

  

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  its esy to access and very secure.

  Review of 05/03/2022, following an experience of 23/02/2022 by JESSICA R. *

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• 4 / 5 1

  

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  Found it a little confusing on how to get into the locker, but overall this was a good experience. My bags remained safe while I visited the Eiffel tower

  Review of 04/03/2022, following an experience of 23/02/2022 by DAISY H. *

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• 5 / 5 1

  

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  Very easy to reserve a locket

  Review of 04/03/2022, following an experience of 10/06/2021 by ELLIOTT C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  super convenient location and easy to use and pay for. felt very reassured that baggage would be safely stored. lockers were big enough for three medium sized bags

  Review of 04/03/2022, following an experience of 26/02/2022 by LINDSAY C. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  The price advertised was 2 Euros, the price we paid was 12... misleading info. Then, we couldn't unlock the lockers very easily. Luckily we are engineers and worked it out!

  Review of 04/03/2022, following an experience of 22/02/2022 by FRANCESCA M. *

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• 5 / 5 1

  

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  It was great, thanks!

  Review of 04/03/2022, following an experience of 01/07/2021 by TOBY M. *

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• 4 / 5 1

  

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  The location would be better described as Metrostation Reamur-Sebastopol. Caused some unnecessary walking with heavy bags.

  Review of 04/03/2022, following an experience of 23/02/2022 by FRANCESCA W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Useful and safe

  Review of 03/03/2022, following an experience of 12/06/2021 by JENNIFER H. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  Everything was easy to do. The locker floor could have been a little bit cleaner; there was some slight debris in the bottom, probably from suitcase wheels. But I’m very picky about cleanliness, so would probably be fine for most people. My bag was fine in the end and I had no problems. Would probably use again.

  Review of 03/03/2022, following an experience of 18/06/2021 by TOM D. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order