Customer reviews for couteau-laguiole.com

Customer reviews

• 5 / 5 1

  

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  Possibly the best site to purchase a leather sheath considering prices and availability.

  Review of 08/05/2024, following an experience of 19/04/2024 by RICHARD A.

• 5 / 5 1

  

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  Good site that is easy to navigate.

  Review of 04/05/2024, following an experience of 18/04/2024 by JOHN U.

• 5 / 5 1

  

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  I have purchased lots of kniver over a long period of time and never had a problem. The quality of the items I have received has always been good. They get five stars from me.

  Review of 24/04/2024, following an experience of 06/04/2024 by ERIC K.

• 5 / 5 1

  

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  Very super

  Review of 18/04/2024, following an experience of 02/04/2024 by IVAN M.

• 5 / 5 1

  

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  Excellent customer service. Distinguished company..

  Review of 20/03/2024, following an experience of 01/03/2024 by JON P.

• 5 / 5 1

  

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  Great service and a truely wonderful craftsmanship. The knife is perfect and a work of art, thank you, Yours Aye, JB

  Review of 16/03/2024, following an experience of 19/02/2024 by JOHN B.

• 5 / 5 1

  

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  The website was very easy to navigate and filter to exactly what knife I wanted.

  Review of 01/03/2024, following an experience of 14/02/2024 by JUSTIN M.

• 5 / 5 1

  

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  I had a pleasant customer journey. The order processing was swift and delivery prompt.

  Review of 27/01/2024, following an experience of 10/01/2024 by CAITLIN M. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  The order was filled promptly, and arrived in the US via DHL rather quickly.

  Review of 20/01/2024, following an experience of 03/01/2024 by JERRY C.

• 5 / 5 1

  

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  Beautiful product, delivered with all collectors paperword abd on time.

  Review of 18/01/2024, following an experience of 31/12/2023 by JOHN JEREMY K.

• 4 / 5 1

  

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  Good service, taking one week from order to delivery in the UK over the Christmas period.

  Review of 06/01/2024, following an experience of 19/12/2023 by LORRAINE M.

• 5 / 5 1

  

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  The site is easy to navigate and my order arrived quickly. The knife is stunning in person. The engraving turned out wonderfully and the packaging was perfect as a gift for my husband. He loved it!

  Review of 05/01/2024, following an experience of 19/12/2023 by TAMMY F.

• 5 / 5 1

  

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  Easy to order and delivered promptly to the UK, with sufficient but not excessive packaging.

  Review of 04/01/2024, following an experience of 16/12/2023 by THOMAS C.

• 5 / 5 1

  

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  This was a gift

  Review of 27/12/2023, following an experience of 11/12/2023 by JANICE W.

• 5 / 5 1

  

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  The website design is very exquisite

  Review of 13/12/2023, following an experience of 26/11/2023 by SIKANDAN S.

• 5 / 5 1

  

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  The website can be a bit confusing. I had trouble getting my billing and mailing addresses to work right.

  Review of 10/12/2023, following an experience of 20/11/2023 by PHILIPPE T.

• 5 / 5 1

  

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  Easy site to navigate and easy to order. Speedy delivery

  Review of 10/12/2023, following an experience of 22/11/2023 by ROGER D.

• 5 / 5 1

  

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  Website is easy to navigate, order confirmation and dispatch emails were promptly sent. Overall a very good buying experience.

  Review of 10/12/2023, following an experience of 22/11/2023 by ROGER B.

• 3 / 5 1

  

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  Have bought a few items over the years but quality is not the same. The wood has a defect close to the rivet which does spoil the appearance. I would have enclosed a picture but no option to do so.

  Review of 10/12/2023, following an experience of 09/11/2023 by MATTHEW A.

  Answer by couteau-laguiole.com

  

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  We are very sorry for your disappointment. It is entirely possible to return the knife to us. We can change the handle or the knife. We are at your disposal to send you a good return. Best regards Florence

• 5 / 5 1

  

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  Fabulous product, beautiful design! And very fast delivery by DHL to US from France. We have placed this same order numerous times for Wedding gifts, and these steak knives were always well received!

  Review of 28/10/2023, following an experience of 09/10/2023 by JOSEPH T.

• 5 / 5 1

  

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  Best cork screw I ever used

  Review of 18/10/2023, following an experience of 29/09/2023 by JONATHAN L.

• 5 / 5 1

  

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  It's exactly what I ordered and arrived promptly.

  Review of 18/10/2023, following an experience of 30/09/2023 by NIKLAS D.

• 1 / 5 1

  

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  Super disappointed with my oyster knife, the tip of the knife broke down while I was trying to open up my first oyster….I could not believe it, I imported this knife all the way from France as I tought it was of superior quality and would make the work easier. Very poor quality and poor value for money

  Review of 11/10/2023, following an experience of 10/09/2023 by MARIAROSA M.

  Answer by couteau-laguiole.com

  

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  We are very sorry to have disappointed you! We have just sent you a PDF return form by e-mail to return the item. You can choose an exchange or a refund. I remain at your disposal Florence

• 5 / 5 1

  

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  Thanks for the service, clarification on the brand and delivery.

  Review of 26/09/2023, following an experience of 08/09/2023 by FRANCK M.

• 5 / 5 1

  

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  Aaaaa

  Review of 13/09/2023, following an experience of 23/08/2023 by BRET C.

• 1 / 5 1

  

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  I received the knive without the corkscrew. The email about this was no answered!

  Review of 13/09/2023, following an experience of 11/08/2023 by HENRY D.

  Answer by couteau-laguiole.com

  

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  We are very sorry for the error but we did not receive your email. It's not too late to exchange the knife. Would you like to receive a PDF returns label by e-mail to return the knife free of charge? Staying at your disposal Florence

  Answer by Henry D

  

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  Dear Florence, Yes, please send me the return label to henry@diesner.de Many thanks an kind regards Henry

  Answer by couteau-laguiole.com

  

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  Thank you Henri for your quick feedback. The return slip has just been emailed to you. On receipt of the knife we will proceed with the exchange. Best regards Florence

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• 5 / 5 1

  

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  Excellent service

  Review of 16/08/2023, following an experience of 30/07/2023 by DOMINIC K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Wonderful - lovely knife made well nice clean line. Blade good not too big but tough enough. Good utility knife and nicely weighted. Knocks my opinels into the shade. Merci beaucoup!

  Review of 09/08/2023, following an experience of 26/06/2023 by JOHN B.

• 5 / 5 1

  

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  Excellent replacement for the old lockback Lag-chasse I misplaced.

  Review of 02/08/2023, following an experience of 15/07/2023 by THOMAS Q.

• 4 / 5 1

  

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  Navigating and purchasing the knife was swift and easy. However, Laguiole forgot to include original invoice in the shipping package and the shipper had to return the package to the sender. Just minor human error/delay.

  Review of 01/08/2023, following an experience of 06/07/2023 by COLIN M.

  Answer by couteau-laguiole.com

  

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  We apologize for this oversight of the original invoice. I remain at your disposal Florence

• 5 / 5 1

  

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  Good service, fast delivery.

  Review of 01/08/2023, following an experience of 08/07/2023 by CHRIS M.

• 5 / 5 1

  

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  Very good website, easily navigated and resulting in excellent service.

  Review of 01/08/2023, following an experience of 08/07/2023 by HARRY M.

• 5 / 5 1

  

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  Shipping was fast, and the knife I ordered was very high quality. . Do not hesitate to order from couteau-laguiole.com

  Review of 20/07/2023, following an experience of 03/07/2023 by WILLIAM S.

• 5 / 5 1

  

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  Quick delivery for personalized knife.

  Review of 29/06/2023, following an experience of 09/06/2023 by CHRISTELLE W.

• 5 / 5 1

  

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  Excellent products and first class service.

  Review of 21/06/2023, following an experience of 04/06/2023 by HAMISH A.

• 5 / 5 1

  

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  Very interesting website and easy to check.

  Review of 16/06/2023, following an experience of 30/05/2023 by CHRISTOPH F.

• 5 / 5 1

  

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  Excellent service and delivery.

  Review of 11/06/2023, following an experience of 25/05/2023 by HAMISH A.

• 4 / 5 1

  

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  Good navigation -- good contakts and easy to build your " own " knife

  Review of 07/06/2023, following an experience of 05/05/2023 by HANS ULRICH W.

• 5 / 5 1

  

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  Great service. Fast delivery

  Review of 28/05/2023, following an experience of 11/05/2023 by BOB N.

• 5 / 5 1

  

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  I recently purchased a sheath for my laguiole knife and found actiforge an exellent company to deal with, so much that I've just designed and ordered a knife from them as I'm not sure whether my laguiole from forge de sabot is genuine, and the one I've now ordered will have a carbon blade which I prefer over stainless steel, I have two weeks to wait for them to make it for me and I'm waiting eagerly.

  Review of 19/04/2023, following an experience of 31/03/2023 by PHILIPE O.

• 5 / 5 1

  

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  Beautiful knife it's my second one, my first one was a Christmas present that my wife and son gave me. I lost it a couple weeks ago and was devastated. So I had to have a replacement ASAP!!! The process was seamless , just got my new knife and I am so happy. Thank you. Mille grazie

  Review of 01/04/2023, following an experience of 15/03/2023 by FRANCESCO G.

• 5 / 5 1

  

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  Excellent product and the shipping was very fast. Very impressive all around

  Review of 24/03/2023, following an experience of 08/03/2023 by TIMOTHY W.

• 5 / 5 1

  

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  Very good service.

  Review of 09/03/2023, following an experience of 17/02/2023 by ALAN J.

• 4 / 5 1

  

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  Communication was good. Were willing to work with me.

  Review of 22/02/2023, following an experience of 04/01/2023 by TIM R.

• 5 / 5 1

  

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  Great website and its easy to navigate too... Fabulous products and postage is very reasonable.

  Review of 21/02/2023, following an experience of 26/01/2023 by ELLEN L.

• 3 / 5 1

  

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  The knife has some flaws that I was unhappy with. The logo was stamped into the blade in such a wave that it looks warped or wavy on the metal in that spot. The ink for the model number is done poorly and inconsistent, some numbers are dark with ink & some you can barely read. Disappointing for the price.

  Review of 21/02/2023, following an experience of 24/01/2023 by JEFF H.

  Answer by couteau-laguiole.com

  

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  We are very sorry to have disappointed you ! It is perfectly possible to exchange or refund. Would you like to receive a return slip by email for this? I remain at your disposal. Florence

  Answer by Jeff H

  

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  The customer service is fantastic. They have already sent me a return slip and are replacing the knife for me. Thank you!!

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• 5 / 5 1

  

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  The whole experience was easy. I found what I wanted, a Red Laguiole Carving Set, the price was good. Ordering was simple, paying was easy. Postage was well priced, & being in Xmas time, delivery was 15 days from France to Perth Western Australia. I could not expect any better service than what I received. Thank you. Excellent. I love Laguiole cutlery. Ray.

  Review of 11/01/2023, following an experience of 24/12/2022 by RAY G.

• 5 / 5 1

  

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  The knife is PERFECT. Exactly as depicted on the website. The custom engraving on the blade is beautiful. I took express shipping. It took around 5 days. To be fair, it was right before Christmas. Website is easy to use. Can even build a totally custom knife from scratch.

  Review of 01/01/2023, following an experience of 15/12/2022 by TARYN D.

• 5 / 5 1

  

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  Very helpful with my initial enquiry regarding an existing knife. Unfortunately it wasn't repairable. Ordered a new knife. Very easy to do and they took heed of my delivery request.

  Review of 29/12/2022, following an experience of 08/12/2022 by BOB N.

• 5 / 5 1

  

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  Excellent quality and very good craftsmanship. Thank you very much.

  Review of 18/12/2022, following an experience of 01/12/2022 by MARTIN C.

• 2 / 5 1

  

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  I ordered a set of 6 steak knives which were to come with the wooden box. Unfortunately, the box I was sent was made for only 4 knives. I tried to email them, but with no response.

  Review of 09/12/2022, following an experience of 21/11/2022 by PHOEBE K. *

  *Pseudonymized data at the request of the author

  Answer by couteau-laguiole.com

  

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  We are very sorry for this error. We have sent you a new box for 6 knives separately ? You will receive it before Christmas. I remain at your disposal. Florence

  Answer by Phoebe K

  

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  Thank you so very much!!

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• 5 / 5 1

  

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  The opener is beautiful, and extremely well made. Shipping was quick, and checkout was easy.

  Review of 08/12/2022, following an experience of 22/11/2022 by JAMES K.

• 4 / 5 1

  

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  Quite happy with the process, a little nervous that communication was mainly in French

  Review of 03/12/2022, following an experience of 16/11/2022 by JOHN H.

• 5 / 5 1

  

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  I bought two knives, both were gorgeous and beautifully made. The shipping was very fast. Highly recommend this company in every way.

  Review of 01/12/2022, following an experience of 12/11/2022 by JORDANNA A.

• 5 / 5 1

  

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  Very prompt service

  Review of 26/11/2022, following an experience of 09/11/2022 by MAGGIE P.

• 5 / 5 1

  

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  Incredibly smooth and easy transaction. The speed of delivering an engraved carving set was impressive. The product itself is perfectly crafted and an amazing gift for our son.

  Review of 24/11/2022, following an experience of 08/11/2022 by LEE L.

• 5 / 5 1

  

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  Super efficient and speedy fulfillment to the USA.

  Review of 20/11/2022, following an experience of 03/11/2022 by OLIVIA P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Website with English and easy navigation.

  Review of 18/11/2022, following an experience of 31/10/2022 by JIM B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Easy to navigate website. The knife I ordered arrived promptly in the mail.

  Review of 18/11/2022, following an experience of 31/10/2022 by RILEY C. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Easy to order and delivered swiftly

  Review of 30/10/2022, following an experience of 14/10/2022 by DAMIEN W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  French pocket knives are the best available. Laguiole manufacture the finest examples and I am delighted with my recent purchase. The customer service experience was also excellent. I thoroughly recommend Laguiole!

  Review of 19/10/2022, following an experience of 10/09/2022 by JORDAN B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The website is basic but functional. Buying was easy, and checking on the shipment tracking was easy as well, although the French tracking takes a while to update, but the actual shipment is pretty fast - about a week to the middle of nowhere, Texas... not bad. And they made the knife really quickly! The first knife I had was the wrong size, and after contacting the company, they offered me a replacement. I shipped the product back and they sent me a new one. Yes, it extended the time for the whole transaction, but they fixed the problem. It happens. They communicated with me throughout the process and shipped a replacement knife within 1 business day of my knife making it back to them. That's really good considering it's a custom product.

  Review of 19/10/2022, following an experience of 05/09/2022 by JEREMY D. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Friendly site and fast shipment

  Review of 16/10/2022, following an experience of 30/08/2022 by CHARLOTTE T. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  quick shipment and perfect knife, very beautiful

  Review of 16/10/2022, following an experience of 25/09/2022 by CARLIE M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The site is very easy to use and place an order

  Review of 15/10/2022, following an experience of 31/08/2022 by JULIA R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Highly recommended

  Review of 15/10/2022, following an experience of 13/08/2022 by MARTIN P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Arrived within the expected delivery period

  Review of 15/10/2022, following an experience of 19/09/2022 by EMILY H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  When I visit the website I can’t help browsing the entire store. Easy to navigate, lots of detailed descriptions and lots to see. Great choices, wide selection, and so hard to decide what NOT to buy!

  Review of 14/08/2022, following an experience of 17/07/2022 by CHRIS R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Everything about this transaction was first rate.. The knife is a beautiful item in it's own right. The service and response to questions was prompt and helpful. Very professional yet friendly . No hesitation in recommending..

  Review of 11/08/2022, following an experience of 25/07/2022 by HANNAH T. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I love the knife. I have one and bought the new one for a friend. The service was exceptionally fast and completely accurate. Great company and online experience

  Review of 04/08/2022, following an experience of 16/07/2022 by ANDY R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Beautiful knives. The craftsmanship is superb and the design is wonderfully detailed.

  Review of 24/07/2022, following an experience of 04/07/2022 by TINA W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Fabulous quality product

  Review of 20/07/2022, following an experience of 03/07/2022 by LOGAN R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Skilled and expert craftsmanship The most elegant knife I've ever seen

  Review of 13/07/2022, following an experience of 27/06/2022 by SALLY L. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent service an quality. Very quick response to a special request. My second knife from them, will order again

  Review of 03/07/2022, following an experience of 30/05/2022 by YASMINE K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great blades and horn handles. Beautiful. Very sharp. Great service.

  Review of 29/06/2022, following an experience of 03/06/2022 by TRACY M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  very good product, exellent

  Review of 29/06/2022, following an experience of 12/06/2022 by NIKKI K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Fast service and shipping, even with engraving the name of my friend's company on the blade.

  Review of 01/06/2022, following an experience of 13/05/2022 by YASMINE M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Beautifully finished with excellent workmanship with superior quality materials just love my new knivesalso the leather sheaths are so well made im wanting for the leather to break in and i expect it to break in lovely

  Review of 01/05/2022, following an experience of 13/04/2022 by SALLY K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Ordering was very simple and easy! The item I ordered was also delivered in record time - I'm very impressed.

  Review of 29/04/2022, following an experience of 12/04/2022 by SOPHIE A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I was very pleased with the site, the quick delivery and quality of the item. I will return in the future.

  Review of 27/04/2022, following an experience of 10/04/2022 by CHELSEA C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  This is a great company with very quick delivery and a live chat that actually resulted in a email exchange that answered my request. Great customer service!

  Review of 22/04/2022, following an experience of 05/04/2022 by LOLA A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Easy ordering and Quick delivery.

  Review of 15/04/2022, following an experience of 29/03/2022 by MAISIE M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The site was easy to navigate and had lots of options of colour and price in the specific product I was searching for.

  Review of 06/04/2022, following an experience of 20/03/2022 by SUZANNE W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I am very satisfied with my order. Prompt shipping. The order arrived well packed. I would not hesitate to order another blade in the future. Well done.

  Review of 24/03/2022, following an experience of 08/03/2022 by SABRINA P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Thank you for fast shipping !

  Review of 16/03/2022, following an experience of 25/02/2022 by GRAHAM M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Got this for my lover ones valentine gift . And for my family members. Everyone loved it so much .keep up the good work

  Review of 11/03/2022, following an experience of 21/02/2022 by ALFIE S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  You guys delivered a fantastic product

  Review of 09/03/2022, following an experience of 20/02/2022 by ISABELLE D. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Exceptional quality. A beautiful knife, perfectly matched components. I honestly recommend.

  Review of 27/02/2022, following an experience of 30/01/2022 by KEN S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  They are quick to ship - received my knife in the USA in one week! Great communication too!

  Review of 25/02/2022, following an experience of 09/02/2022 by CAMERON B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Product looks superb and the engraving is high quality.

  Review of 21/02/2022, following an experience of 28/01/2022 by SIENNA B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Schnell geliefert,guter Service.Es war nicht meine erste Bestellung hier.Wieder zu meiner vollen Zufriedenheit.

  Review of 19/02/2022, following an experience of 29/01/2022 by IAN M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Easy to use site, lots of colorful information, remarkably fast delivery. Customer service is responsive, but usually not needed. I have been delighted with the site and service, and have ordered multiple times – never disappointed.

  Review of 12/02/2022, following an experience of 17/01/2022 by WAYNE W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Superb service and a beautiful product!

  Review of 12/02/2022, following an experience of 21/12/2021 by LIZZIE W. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  -The name was not written correctly. - the wooden grip plate wasn't fixed correctly, it was wobbly.

  Review of 12/02/2022, following an experience of 02/01/2022 by MIA K. *

  *Pseudonymized data at the request of the author

  Answer by couteau-laguiole.com

  

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  We are very sorry for your deception ! I suggest to send us back the knife. We will fix it as soon as we get the parcel. We can send you a return label. Is this solution fine for you ?

• 5 / 5 1

  

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  Schnell geliefert,guter Service.

  Review of 21/01/2022, following an experience of 04/01/2022 by TRACY E. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The knives came from France in less than a week which astonished me since I was concerned about ordering them between Christmas and New Years during Omicron. What more could I ask for?

  Review of 15/01/2022, following an experience of 27/12/2021 by FREYA M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Lovely product better than hoped and gift wrapped too. Also quick delivery would recommend

  Review of 15/01/2022, following an experience of 14/12/2021 by LINDA K. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  The site was good but I had to p[ay £170 TAX for my Knives to be released by the courier company. I think you should know that was going to happen which made the knives too expensive and I wouldnt have bought them. I understand this is possibly a Brexit issue but it made 3 very expensive knives. As you can see by my records I have bought a lot of knives from you for my friends and family on big birthdays and special occasions.

  Review of 15/01/2022, following an experience of 19/11/2021 by LEE B. *

  *Pseudonymized data at the request of the author

  Answer by couteau-laguiole.com

  

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  Since Brexit, products entering the United Kingdom have an import tax. This tax is to be paid for products that are not in the European Union. It is possible to refuse to pay this tax. In this case the delivery is canceled and the package returns to France. We are very sorry for this tax which you did not anticipate.

• 5 / 5 1

  

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  great service and delivery times. still looking at more things to get.

  Review of 15/01/2022, following an experience of 16/12/2021 by PAULINE C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  High quality product with a touch of originality. Great customer service and flawless delivery.

  Review of 30/12/2021, following an experience of 13/12/2021 by JACKSON C. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Very good website. Easy to navigate and choose products. Check out good but use of multiple addresses not quite as easy as it could be. Customer service excellent. Fast, professional and positive.

  Review of 22/12/2021, following an experience of 04/12/2021 by KATIE R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Impossible to fault. Highest quality wine opener delivered on time to Sydney Australia.

  Review of 22/12/2021, following an experience of 03/12/2021 by STEVE C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great quality knives, beautiful and sharp. Shipped super fast, arrived at my flat in London 2 days after I placed the order.

  Review of 11/12/2021, following an experience of 24/11/2021 by LAYLA R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent quality and very fast shipping!

  Review of 03/12/2021, following an experience of 17/11/2021 by PHILIP B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent service, the knife arrived in good time, the engraving is good and the little presentation box was good quality and it was well-packaged.

  Review of 19/11/2021, following an experience of 01/10/2021 by JUSTINE C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Schnell geliefert,guter Service.

  Review of 18/11/2021, following an experience of 01/11/2021 by MARTIN W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I received I have ordered. The excellent quality is given. When they had any question we had a fruitful conversation.

  Review of 11/11/2021, following an experience of 28/09/2021 by REBECCA T. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Quality Knives.

  Review of 10/11/2021, following an experience of 08/10/2021 by LOUIS W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Breath taking craftsmanship. The knife is a work of art and an heirloom. Customer service and communication was impeccable.

  Review of 10/11/2021, following an experience of 12/10/2021 by KIERAN R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  excellent service

  Review of 27/10/2021, following an experience of 10/10/2021 by NIKKI M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I first fell in love with laguiole when I was walking Le Puy Camino and came across the coutelières working to create the stunning artisan knives. I adore the individuality, the craftsmanship and the love that you feel when you open a box containing one of the products. Èven though I live in Australia, thé shipping is fast and efficient. Thé response is also top notch and I highly recommend anyone who would love to use or keep these products just simply to gaze at their beauty to buy one, or two or many of these beautiful knives.

  Review of 19/10/2021, following an experience of 03/10/2021 by ELEANOR A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Huge variety of products with all needed information available for each item. You can spend hours just viewing these beautiful and well-made knives. I will order again definitely

  Review of 16/10/2021, following an experience of 29/09/2021 by VICTORIA H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Everything went fine with the site. I couldn't track my package but it didn't matter. All good.

  Review of 08/10/2021, following an experience of 20/09/2021 by PATRICIA E. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent service highly recommended

  Review of 07/10/2021, following an experience of 15/09/2021 by CONNOR H. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  I ordered a knife for 126 Euros and was charged that amount however I received a totally different knife from the one I ordered which sold for much cheaper, 85 Euros. The only reason I did not mark this as a 1 star is that Laguiole refunded my money with no issues so all is well.

  Review of 07/10/2021, following an experience of 06/09/2021 by JULIA S. *

  *Pseudonymized data at the request of the author

  Answer by couteau-laguiole.com

  

  Flag

  We mistakenly sent you another knife. We apologize for this error in sending. Best regards Florence

  Answer by Julia S

  

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  I thought that the review was anonymous or I would not have made it. Please delete my review, thank you. I appreciate that your refunded the money so as I said all is well.

  Answer by couteau-laguiole.com

  

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  You are welcome. I confirm this review is anonymous.

  Show exchanges Hide exchanges
• 5 / 5 1

  

  Edit Flag

  I have purchased many wine opener knives, and steak knives. All beautiful craftsmanship and very much worthy of “Heirloom” status.

  Review of 12/09/2021, following an experience of 26/08/2021 by YVONNE C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Le détaillant aurait dû me tenir mieux informé du temps qu'il faudrait pour que mon achat me soit livré, du numéro de suivi et par quel service de livraison. J'ai dû écrire au détaillant et poser ces questions.

  Review of 08/09/2021, following an experience of 22/08/2021 by RYAN C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent craftsmanship Superb delivery service 5 stars

  Review of 21/08/2021, following an experience of 04/08/2021 by QUENTIN H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Beautiful sharp knives, beautifully boxed, and delivered on time. Perfect puechase

  Review of 07/08/2021, following an experience of 20/07/2021 by THEO T. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  An absolutely superb product with first class customer service keeping me informed every step of the way! Merci beaucoup!

  Review of 28/06/2021, following an experience of 09/06/2021 by MELISSA L. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Would buy again.

  Review of 06/06/2021, following an experience of 21/05/2021 by ALISON R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Magnifique!!! Tres facile a faire, le website etait tres bone fait, excellente service, le shipping etait tres vite, et let coteaux sont le mieux!!! J'adore mes coteaux de Laguiole!!! Je vais commandee un autre boite bien tot. Merci pour votre bon travaille. Je vais acheter vos produits four touts mes amis!

  Review of 04/06/2021, following an experience of 19/05/2021 by TOM W. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  VAT was not deducted although it was an extra-EU shipment. This was not in line with the pricing policy. No response to my email asking for reimbursement.

  Review of 04/06/2021, following an experience of 08/01/2021 by JAKE W. *

  *Pseudonymized data at the request of the author

  Answer by couteau-laguiole.com

  

  Flag

  Thank you for your purchase. I confirm VAT has been deducted. We could not open your email because it was encrypted. Staying at your disposal Florence

• 5 / 5 1

  

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  Easy to navigate website with great selections of high quality products. Smooth purchasing experience and excellent customer after sales services.

  Review of 16/05/2021, following an experience of 29/04/2021 by IMOGEN S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great quality

  Review of 13/05/2021, following an experience of 27/04/2021 by LEO K. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Great side

  Review of 05/05/2021, following an experience of 05/04/2021 by PATRICIA R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Good ordering system and prompt service.

  Review of 28/04/2021, following an experience of 08/04/2021 by PATRICIA M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  After a delay, the product arrived with a damaged bolster continuing in the handle and several points of bad finish (a.o. heat markings on another bolster and unequal polish on the spring and bee). With difficulties in communicating the product was eventually returned, with a confirmation of returned item message, that it would be send back to me, repaired. The deadline, which they stated themselves, for the repairs, has passed, without me receiving any further message or the product. To give an idea of the total timeline; I placed the order on the 1st of February and today, the 24th of March, I had to request on update on the repairs. Also, the knife was exceedingly difficult to close, oil had to be applied (an idea of my own, after not receiving any input 1 week after requesting this to avoid even more damage, to both blade and fingers). Before applying oil the closing mechanism resisted enough pressure from my hand and fingers for the fingers to display minor bruises, without closing the knife. On a positive note; they did make the shipment express, to compensate for the delay and the requested text was also correct.

  Review of 08/04/2021, following an experience of 01/02/2021 by OLIVER C. *

  *Pseudonymized data at the request of the author

  Answer by couteau-laguiole.com

  

  Flag

  We are sorry for your disappointment. I confirm the good reception of your personnalised knife. I confirm also that a full refund of your order has been issued.

• 5 / 5 1

  

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  I had forgot to order a sheath and I wrote an email and they were quick to update and make sure it all shipped together with only 1 shipping cost. Great service!

  Review of 09/03/2021, following an experience of 24/01/2021 by BRADLEY T. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent as usual, from the date of ordering to the date of receiving at my front door in regional Australia was seven days, this in the middle of a pandemic too.

  Review of 09/03/2021, following an experience of 09/02/2021 by CAMERON H. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I do not recommend this page! I made my order 2020-11-16 and I still do not have nor money nor the knife. First, they did not keep the 2 weeks interval they declare to need to produce a custom knife. Then they sent me a knife I didn't order - I ordered a 10 cm knife with carbon steel blade, however, they sent me a 12 cm one made from stainless steel. When I complained - we agreed to send the knife back and everything seemed OK. - They even agreed to refund the delivery fee while I was returning not the knife I ordered and did not like, but the knife they sent by mistake. So I send them the knife and also the copy of receipt from the post. Later, after delivery I send them a copy of confirmation that the parcel was delivered from on-line tracking. Since that time they just keep ignoring the fact that I send them the knife back - including all the documents - and either keep repeating that they will do another step "after delivery or upon receipt" or just do not answer my emails in which I send them the copies of documents and confirmations again. According to my experience with this page I just described, it seems to me that something between total incompetence or scam is happening. Either they lost the knife I sent back or they are not able to open the attachments with copies of the documents, or they just do not check with their local post office for any possible mistake, or, even worse, they are just keeping money and not sending ordered product. I made my last attempt to contact them on 2021-02-17, until now (2021-02-23) I have no response. I warn everyone else not to use this page!

  Review of 09/03/2021, following an experience of 16/11/2020 by ANDREW J. *

  *Pseudonymized data at the request of the author

  Answer by couteau-laguiole.com

  

  Flag

  We never received your messages. It was therefore impossible to answer them. We are sorry that the knife you received does not fit. I confirm to you that the full refund of your order has been made. Florence

• 4 / 5 1

  

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  All went very well/smoothly.

  Review of 09/03/2021, following an experience of 16/02/2021 by LEANNE R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Tout a été pour le mieux.. aucun problème le colis a été livré en temps et en heure.

  Review of 11/02/2021, following an experience of 22/01/2021 by ELSIE M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very fast shipping to the UK even amidst the Corona. Beautifully engraved and packaged.

  Review of 02/02/2021, following an experience of 18/01/2021 by ARTHUR H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent service!

  Review of 22/01/2021, following an experience of 05/01/2021 by ANTHONY B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Simple, efficient, and high quality! Despite living in the US the knives were here in a week, which is amazing. The craftsmanship is fantastic, and I couldn't be more satisfied with the outcome.

  Review of 19/01/2021, following an experience of 03/01/2021 by MICHAEL G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great service and super quick delivery. The knives arrived a couple of days after ordering, which was great especially as there were closures of the borders at the time of ordering. The knives are amazing quality, and well received as a Christmas present. We will be using these for many years to come.

  Review of 03/01/2021, following an experience of 17/12/2020 by ANDREW M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Site navigation was easy and enjoyable. Communication was less than adequate. I tried to contact the company three times and never got a response. Actiforge did respond to my emails with action however. I ordered the custom made knife on 11/18/20, some part of it was on back order, and they still were able to deliver it by 12/21. A display box I ordered was not included. I emailed Actiforge that day, and they had the box delivered to my house in 46 hours! Very happy with the end result.

  Review of 02/01/2021, following an experience of 19/11/2020 by BETHANY M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Das Messer hatte eine ausgezeichnete Qualität, und kam rechtzeitig zu Weihnachten als Geschenk an.

  Review of 27/12/2020, following an experience of 28/11/2020 by ALEX K. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Good communication, prompt delivery and nice product - recommended.

  Review of 24/12/2020, following an experience of 08/12/2020 by GRANT M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I have purchased a knife from Laguiole in the past. I was satisfied with the service both times. Although the recent product was back ordered, I still received it in adequate time.

  Review of 19/12/2020, following an experience of 20/11/2020 by KEELEY D. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Fast shipping ! Arrived in perfect condition !

  Review of 17/12/2020, following an experience of 01/12/2020 by ELIZABETH P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent product and service

  Review of 12/12/2020, following an experience of 25/11/2020 by LIZZIE B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  These are aset of really beautiful knives and the service and delivery to the uk from France was amazing! They are really worth every penny. Would have no hesitation recommending them to onyone.

  Review of 12/12/2020, following an experience of 17/11/2020 by ANTHONY R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Competent, quick to deliver and serious.

  Review of 25/11/2020, following an experience of 06/11/2020 by BETH B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  parfait excellent travail et rapidité d'éxécution. Je reviendrais

  Review of 20/11/2020, following an experience of 26/10/2020 by ANNA K. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  It was OK

  Review of 17/11/2020, following an experience of 21/09/2020 by LINDA W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I think I received the knife some 4-5 days after the order. Absoutely fantastic in these Corona-days. The service can't be better.

  Review of 15/11/2020, following an experience of 24/10/2020 by FRED H. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  good website

  Review of 12/11/2020, following an experience of 22/10/2020 by DARREN H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The custom knife store on the website is flawless and well done.

  Review of 02/09/2020, following an experience of 22/07/2020 by ALEXANDRA P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  An excellent handcrafted knife to add to my collection. Very please with the product and the speed of delivery from when I ordered it (in August not November as the opening page shows) to when it arrived here in the United States. I ordered an American made Knife at the same time and have yet to receive it. Job well done by your staff.

  Review of 02/09/2020, following an experience of 11/08/2020 by KEN W. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Rubbish

  Review of 02/09/2020, following an experience of 31/07/2020 by SOFIA H. *

  *Pseudonymized data at the request of the author

  Answer by couteau-laguiole.com

  

  Flag

  Can you please give us more details ? We could thus understand and might solve the problem.

• 5 / 5 1

  

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  Very happy with my purchase arrived in Hong Kong in a matter of days.

  Review of 19/08/2020, following an experience of 22/07/2020 by JODIE W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Nice and easy website.

  Review of 17/07/2020, following an experience of 18/05/2020 by DOMINIC G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  As I was ordering from the UK and I wanted the product to be a present, i telephoned the office in France. The person who answered spoke fluent English and was very helpful, explaining that an online order would be better to ensure spelling of the address. He also gave me good advice regarding which postage option to choose. My parcel arrived in perfect condition just three days after ordering. Whilst this order is for a gift, I have purchased their knives before and they are still perfect, after several years of use. I cannot praise the company or their knives highly enough.

  Review of 09/07/2020, following an experience of 22/06/2020 by CARLIE G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Bellissimo prodotto e spedizione molto veloce

  Review of 02/07/2020, following an experience of 15/06/2020 by AMELIA W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Really nice material, quick delivery.

  Review of 01/07/2020, following an experience of 12/06/2020 by LOGAN C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  fabrication supreb

  Review of 28/06/2020, following an experience of 31/05/2020 by LILLY R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The knife is Beautiful to look at and to hold. The engraving was perfect, and it made the perfect gift.

  Review of 28/06/2020, following an experience of 09/06/2020 by PAUL K. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  The knife is very attractive, but is disappointing in two ways. The Handle has a dull finish. It should have a high polish. The second problem is that it is hard to open and has a rough ,grinding feel as the blade is extended. It is ok for hard use, but not for bragging or display purposes.

  Review of 04/06/2020, following an experience of 18/04/2020 by CANDICE C. *

  *Pseudonymized data at the request of the author

  Answer by couteau-laguiole.com

  

  Flag

  We are very sorry to have disappointed you. It is entirely possible to return the knife to us. Upon receipt we will either exchange or refund. I remain at your disposal Regards, Florence

• 5 / 5 1

  

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  Responsive; no fuss; problems dealt with.

  Review of 04/06/2020, following an experience of 29/04/2020 by CAITLIN L. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Quick, easy, efficient ordering and delivery. Pocketknife is exactly as described. Workmanship is perfection. Awesome product.

  Review of 22/05/2020, following an experience of 26/04/2020 by ALICE J. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I own several knives made by these craftsmen they are all superb quality.

  Review of 04/03/2020, following an experience of 15/02/2020 by EVELYN H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very easy to use website... logs of options and easy to design your own customized knife.

  Review of 22/02/2020, following an experience of 23/01/2020 by STEFAN S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  coltello perfetto come lo avevo chiesto io bravi nella lavorazione, è talmente bello che mi dispiace usarlo.

  Review of 06/02/2020, following an experience of 26/12/2019 by HOLLY K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  A quality pocket knife, Juniper wood was a wise choice, very pleased with my purchase, excellent delivery service, ordered late on a Sunday it arrived early on following Tuesday.

  Review of 14/01/2020, following an experience of 29/12/2019 by HARRISON C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I am a very satisfied customer! I will definitely return to buy more items fro my collection.

  Review of 15/12/2019, following an experience of 27/11/2019 by ELSIE M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  From the day of ordering to the day of delivery to my door amounted to 3 business days. This included engraving. I was made aware at all stages of the transit and was delighted with the service and the product.

  Review of 30/11/2019, following an experience of 15/11/2019 by JUSTINE E. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I can't say enough good things about this company. After buying another knife and receiving it with a minor issue, they promptly authorized a prepaid air freight return and then sent me a new knife one day later. Amazing to business with !!!

  Review of 14/11/2019, following an experience of 25/10/2019 by GRACE H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I bought a custom 12cm folder from couteau-laguiole.com. Website was easy to use, I was able to follow the process easily, and knife came out perfect, well finished blade, great action, nicely cenrtered, etc. It was package well and shipped quickly to the US. I'm a happy customer.

  Review of 23/10/2019, following an experience of 30/09/2019 by CARLIE C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  website is good- the custom knife builder is excellent I have used it on two separate occasions and product arrived within the specified time.

  Review of 15/10/2019, following an experience of 17/09/2019 by KEN K. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  Kind of hard to navigate.

  Review of 13/09/2019, following an experience of 10/07/2019 by TOM H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent product and quick shipping

  Review of 13/09/2019, following an experience of 28/08/2019 by JUSTINE R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great company, easy transaction, fast shipment, and quality knife.

  Review of 01/08/2019, following an experience of 16/07/2019 by MATTHEW P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent quality. Very pleased!

  Review of 12/07/2019, following an experience of 18/06/2019 by MATTHEW P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  very happy with knife and service one slight comment was charged an extra sur charge by delivery company?

  Review of 01/06/2019, following an experience of 06/05/2019 by ALICE H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very speedy process. I have received the item just few days later.

  Review of 31/05/2019, following an experience of 09/05/2019 by AMELIA G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Relatively easy to navigate and good product selection with good descriptions. Could not access tracking number, but package arrived quickly and was packaged beautifully.

  Review of 29/05/2019, following an experience of 14/05/2019 by HELEN R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Couteau-Laguiole.com provided an enjoyable, easy shopping experience and consistently great service. They were responsive and processed my order immediately. They clearly informed me throughout the processing and shipping stages and delivery was fast even with the considerable international distance. My order was well packaged and reached me in perfect condition.

  Review of 29/05/2019, following an experience of 12/05/2019 by DONNA W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent service,products

  Review of 28/05/2019, following an experience of 10/05/2019 by ANNA M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  A very nice knife worth the price... Replacement for an old friend... So many fakes out there, buyer beware!

  Review of 15/05/2019, following an experience of 29/04/2019 by LAYLA P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  excellent! great choices from budget to expensive and from no nonsense to extravagant, in the French way. will do business again, highly recommended.

  Review of 11/05/2019, following an experience of 25/04/2019 by TEAGAN S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  First rate company,highly recommended

  Review of 10/05/2019, following an experience of 09/04/2019 by MOLLY E. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  excellent , fast order execution

  Review of 10/05/2019, following an experience of 22/04/2019 by ALICE W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Beautiful knife. Great service. Quality craftsmanship.

  Review of 09/05/2019, following an experience of 15/04/2019 by DUNCAN L. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Good communications, easy transaction despite currency translation, rapid delivery.

  Review of 08/05/2019, following an experience of 21/04/2019 by PETER C. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order