Customer reviews
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In Barcelona last week l realised l hadn’t packed the right shoes for a full on day of city walking - and my first pair of Ecoalfs were in a shop window near the hotel - saw them and bought them and was wearing them inside 10 minutes - and walked all day with no trouble- no socks. Just love them - classy and comfy- l bought a second pair the day we returned home- they are just perfect for me- thankyou. And when l found out about the eco-credentials that just made it even better. Cleaned up the Barcelona dust with Fairy Liquid and a toothbrush - came up perfectly clean. Nothing but satisfaction with my new shoes!! Xx B
Review of , following an experience of by BRIDGET W.
Answer by ecoalf.comFlagHello Bridget! Thank you so much for your lovely review! We’re thrilled to hear that your ECOALF shoes were a perfect match for your Barcelona adventure and that they provided such comfort throughout the day. We're also glad you appreciate our eco-credentials—we believe in combining style and sustainability. If you have any other experiences to share, we’d love to hear them! Warm regards, The ECOALF Team
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I already own two pairs of these super light, comfortable and fun footwear. Recently my 89 year old mother requested a pair and I bought these for her in coral colour and she is delighted with the fit, style and comfort. These designs are timeless and cross all generations. I also love how they are saving the oceans and contributing to local economies in developing countries. I cannot sing the praises of this company enough.
Review of , following an experience of by JULIE R.
Answer by ecoalf.comFlagHello Julie! Thank you so much for your wonderful review! We're thrilled to hear that both you and your mother are enjoying our footwear—it's fantastic to know that our designs resonate across generations. We greatly appreciate your support of our mission to protect the oceans and empower communities. Your kind words inspire us to keep working hard every day. Warm regards, The ECOALF Team
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Prompt delivery. Smooth transaction.
Review of , following an experience of by JOANNE H.
Answer by ecoalf.comFlagHello Joanne, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed prompt delivery and a smooth transaction. Your feedback inspires us to continue our commitment to excellent service. We appreciate your support and look forward to serving you again in the future!
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Never received my item even though they say I did. It’s impossible to speak with anyone as they’re based in I think South America.
Review of , following an experience of by ELIZABETH C.
Answer by ecoalf.comFlagHello, Thank you for sharing your experience. We sincerely apologize for the inconvenience you've faced with the delivery of your item and understand how frustrating this can be. Our team is dedicated to resolving such issues, and we appreciate your patience as we work to improve our communication. We value your feedback as it helps us enhance our services. Best regards, The Ecoalf Team
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Cannot comment about product as have not received my delivery yet . Unfortunately now on holiday for some time . Disappointed that I could not bring my new coat . Also disappointed with customer service . Emailed Ecoalf for sizing information . I received an aknowledement but no further information. Hope my new coat fits !
Review of , following an experience of by MIA T. *
*Pseudonymized data at the request of the author
Answer by ecoalf.comFlagHello, Thank you for sharing your experience with us. We are truly sorry to hear that your delivery was delayed and that you were unable to enjoy your new coat while on holiday. We understand how important timely service is, and we appreciate your feedback regarding our sizing information response. Your comments help us improve, and we hope your coat fits perfectly when it arrives. Warm regards, The Ecoalf Team
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Quick delivery.Good communication
Review of , following an experience of by EVA K.
Answer by ecoalf.comFlagHello! Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you appreciated the quick delivery and good communication. Your feedback fuels our commitment to providing exceptional service. We look forward to serving you again in the future! Best regards, The ECOALF Team
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Great trainers, purchased off the back of buying the same trainers in grey the month before. Purchased the first pair as I liked the look of them and love the ethos of the company, purchased the 2nd pair due to the comfort and feel of the original pair bought.
Review of , following an experience of by CHRIS Q.
Answer by ecoalf.comFlagHello Chris, Thank you for your feedback! We're delighted that you loved the trainers so much. It's great to hear that both the style and comfort are meeting your expectations. We really appreciate your support of our values and are happy to know that our product is delivering both in looks and feel. Enjoy your new pairs!
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Fantastic delivery speed - great comms
Review of , following an experience of by DAVID C.
Answer by ecoalf.comFlagHello David, Thank you for your kind words! We're glad to hear you were happy with the delivery process. We truly appreciate your support!
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Excellent service. Amazing products.
Review of , following an experience of by AM E.
Answer by ecoalf.comFlagHello! Thank you so much for your kind feedback! We are happy to know that you're satisfied with both our service and the quality of our products. We work hard to ensure a great experience for all our customers, and we're glad to see it reflected in your satisfaction. We look forward to serving you again soon!
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Great service. Very fast delivery. If you don't find your size, they will send you confirmation once it in stock.
Review of , following an experience of by DMYTRO K.
Answer by ecoalf.comFlagHello! Thank you for your feedback! We're so glad to hear that you're happy with our fast delivery and the service provided. We always aim to keep you informed about stock availability, and we appreciate your patience while we work to fulfill your order. We look forward to your next shopping experience with us!
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Excellent service, next day delivery to a different country, easy return. I love the winter jackets I ordered.
Review of , following an experience of by KATYA B.
Answer by ecoalf.comFlagHello Katya, Thank you so much for your kind feedback! We're delighted to hear you had a great experience with our service and that you love the winter jackets. We always strive for smooth and fast deliveries and easy returns to make shopping with us a pleasant experience. We look forward to serving you again in the future!
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terrible customer service and more than 1 month wait of delivery to US
Review of , following an experience of by ALEXANDRA M.
Answer by ecoalf.comFlagHello Alexandra, We’re truly sorry for the delay and inconvenience caused. After reviewing your order, we found that the requested size change could not be processed due to the item being out of stock. We understand how frustrating this is, and we're actively working to improve this aspect. We hope you’ll consider giving us another opportunity in the future. Thank you for your understanding!
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I haven't received anything. I have been waiting a week, and it was supposed to arrive in 3/5 days.
Review of , following an experience of by LUCIA P.
Answer by ecoalf.comFlagHello Lucia, We apologize for the delay in your delivery. Shipping times can occasionally be affected by unforeseen circumstances, and deliveries to the United States may take 5 to 7 business days due to customs processing. We always recommend checking the tracking number for more details on the current status of your package.
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I am very happy with my order. The delivery was so quick and easy and the items are very nice. I always enjoy shopping at ecoalf.
Review of , following an experience of by GEMMA C.
Answer by ecoalf.comFlagHello Gemma, Thank you for your kind words! We're so happy to hear that you had a great shopping experience with us. We're committed to providing high-quality products and fast delivery, and it's fantastic to know you're satisfied with both. We truly appreciate your continued support, and we look forward to your next purchase at Ecoalf!
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I ordered a jacket, tried to go through the exchange process for a new size and was sent to an error page. When I got in contact with the company, they informed me that I could not exchange because they had run out of that size.
Review of , following an experience of by LILY E.
Answer by ecoalf.comFlagHello Lilly, Thank you for sharing your experience, and we apologize for the inconvenience caused. We understand how frustrating it can be when things don’t go as expected. Unfortunately, sometimes due to stock limitations, we are unable to fulfill exchange requests. We appreciate your patience and encourage you to explore other options, such as returning the item for a refund. If you have any further questions, feel free to reach out!
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Quick delivery and updates at each stage. I haven’t had any issues at all and have no reservations using ecoalf again.
Review of , following an experience of by STEVEN J.
Answer by ecoalf.comFlagHello Steven, Thank you for your wonderful feedback! We're so pleased to hear that your experience with our delivery and updates was smooth. It's great to know you’ve had no issues and feel confident in shopping with us again. We truly value your trust and look forward to serving you in the future!
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Amazing quality!
Review of , following an experience of by DAVID H.
Answer by ecoalf.comFlagHello David, We're so glad to hear you're pleased with the quality of our products. We take great pride in offering items that not only look great but are also built to last. Your satisfaction means a lot to us, and we truly appreciate your support!
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A real fan of the brand. I have a number of items of clothing and have to say they are quality. Well made, comfortable to wear and have received so many compliments as to how good they look. Brilliant too they are ecological. This long sleeve t shirt, feels so good on, is a great colour and is versatile wearing with jeans or something smarter. Very happy, so much so I have also purchased another colour.
Review of , following an experience of by KEVIN F.
Answer by ecoalf.comFlagHello Kevin, We're delighted to hear you're a fan of our brand and that our products meet your expectations in both quality and style. It’s great to know you’re enjoying the versatility and comfort of our long-sleeve t-shirt, and we really appreciate your commitment to supporting eco-friendly fashion. We’re sure the new color will look just as great! Thanks for your continued support and for sharing your positive experience with us!
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Love ecoalf brand ethics, sustainability choices and quality of clothing. Very costly although worth it in most cases
Review of , following an experience of by MICHELLE H.
Answer by ecoalf.comFlagHello Michelle, Thank you for your thoughtful feedback! We're happy to hear that our focus on sustainability and quality resonates with you. We understand that investing in long-lasting, eco-conscious products can be a bit pricier, but we’re committed to delivering value through durability and environmental responsibility. Your support truly motivates us to continue improving and offering products that align with a sustainable future!
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Warm and very well made
Review of , following an experience of by SARAH N.
Answer by ecoalf.comFlagHello Sarah, Thank you for your feedback! We’re so happy to hear that you find the product warm and well-made. We put a lot of effort into creating high-quality items, and it’s great to know that you are satisfied. We hope you continue enjoying your purchase1
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DHL informed me the product was going to be delivered on a specific day, while tracking was showing the product to be still in Spain on that day.
Review of , following an experience of by GIANLUCA E.
Answer by ecoalf.comFlagHello Gianluca, We understand how frustrating that can be. Sometimes tracking information takes time to update, and delivery estimates may change based on the carrier’s logistics. We recommend keeping an eye on the tracking link for the most up-to-date information.
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Amazing service. Ordered Sunday and had my product on Tuesday evening. Quick and efficient
Review of , following an experience of by ZSUZSANNA K.
Answer by ecoalf.comFlagHello! Thank you for your feedback! We’re glad to hear that you had a positive experience with our delivery. We always strive to provide a quick and efficient service for our customers, and we appreciate you taking the time to share your thoughts. We look forward to serving you again soon!
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Amazing trainers Fit style value. Quality is excellent so give the product team a big raise !
Review of , following an experience of by ROGER M.
Answer by ecoalf.comFlagHello Roger, Thank you so much for your kind words! We're really happy to hear that you love the trainers and appreciate their quality and value. We’ll definitely share your feedback with our product team!
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Excellent customer service. Did not take long to arrive at all.
Review of , following an experience of by PAUL M.
Answer by ecoalf.comFlagHello Paul, Thank you for your feedback! We're so glad to hear that you had a great experience with our customer service and fast delivery. We truly appreciate your support!
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Always very prompt delivery and good customer service
Review of , following an experience of by MICHELLE H.
Answer by ecoalf.comFlagHello Michelle Thank you for your kind words! We're happy to hear that you're satisfied with our fast delivery and customer service. We appreciate your support and look forward to serving you again soon!
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Really please with the speed and ease of ordering this coat. Especially as it had to come to England.
Review of , following an experience of by RICHARD C.
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My recently order from Ecoalf has arrived and I couldn't be happier withmy puffer coat. I like the shape, it's really lightweight and water repellent. I'd also say it keeps you warm even at -2 degrees. I'm very happy with my purchase.
Review of , following an experience of by ANA O.
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Ordering was smooth. The website was informative and easy to navigate. Delivery was timely, and the product, a men’s button-down shirt, was as advertised.
Review of , following an experience of by LORNA W.
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Great company very fast delivery to the uk
Review of , following an experience of by LISA B.
Answer by ecoalf.comFlagHello Lisa, Thank you for your kind words! We're delighted to hear that you had a great experience with our company and that your order arrived quickly in the UK. We truly appreciate your support and look forward to serving you again
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They don’t respond to emails quick enough or give enough description about their products.
Review of , following an experience of by LAURA MAY K.
Answer by ecoalf.comFlagHello Laura, Thank you for sharing your feedback. We sincerely apologize for any delays in responding to your emails and for not providing enough product details. We always strive to improve our communication and product descriptions, and your comments will help us enhance these areas. If you have any specific questions or need more information about our products, please don't hesitate to reach out again. We are here to assist you. Thank you for your understanding. Best regards, ECOALF Customer Care Team
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Delighted with the product. Initial problem with delivery was quickly resolved after contacting Ecoalf.
Review of , following an experience of by JULIE H.
Answer by ecoalf.comFlagHello Julie, Thank you so much for your kind feedback. We're thrilled to hear that you're delighted with your product. We apologize for the initial delivery issue, but we're glad it was quickly resolved once you contacted Ecoalf. Best regards, ECOALF Customer Care Team
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I used your size guide to find my size but when my coat arrived it was far too big. I’m now having to wait much longer for the smaller size and I need it now as the weather is very cold.
Review of , following an experience of by GINA R.
Answer by ecoalf.comFlagHello Gina, Thank you for reaching out, and we truly apologize for the frustration this has caused. We completely understand how important it is to have the right size, especially with the cold weather. We’re so sorry that the coat you received didn’t fit as expected and that you now have to wait longer for the smaller size. We will have into consideration how misleading the size guide was so we can improve this aspect. Best regards, ECOALF Customer Care Team
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Easy and clear website. Very quick dispatch and eco-friendly packaging.
Review of , following an experience of by JAMES F.
Answer by ecoalf.comFlagHello James! Thank you for your wonderful feedback! We're thrilled to hear that you found our website easy to navigate and appreciated our quick dispatch and eco-friendly packaging. Your support means a lot to us as we strive to promote sustainability. We look forward to serving you again soon! Best regards, The ECOALF Team
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Quick, easy and very efficient
Review of , following an experience of by PETER F.
Answer by ecoalf.comFlagHello Peter, Thanks for sharing your feedback! We're thrilled to hear that you found the process quick, easy, and efficient. Best regards, ECOALF Customer Care Team
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It was fast and the size was perfect. I liked the product also.
Review of , following an experience of by CARRIE G. *
*Pseudonymized data at the request of the author
Answer by ecoalf.comFlagHello, Thank you for your feedback. We are glad to hear that your experience was positive and you liked the product you received. Best regards, ECOALF Customer Care Team
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The process of buying and exchanging has been fatastic. I was very impressed with the turn around. The trainers look great and are really comfortable. I have knocked 1 star simple as they wear very slightly wide. This actually suits me for what i use them for but i think its important to highlight this for other people.
Review of , following an experience of by BEN R.
Answer by ecoalf.comFlagHello Ben, Thank you so much for your thoughtful feedback! We’re thrilled to hear that the buying process went smoothly, and that you’re happy with the trainers' look and comfort. We truly appreciate you sharing your experience. Regarding the fit, we’ll make sure to highlight this detail for others, as we understand how important it is when choosing the right size. We're glad it worked well for you, but we always value the input to help others make informed decisions. Best regards, ECOALF Customer Care Team
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Brilliant,easy to use website
Review of , following an experience of by CHRIS P.
Answer by ecoalf.comFlagHellor Chris, In Ecoalf we always aim to make shopping with us as smooth and enjoyable as possible. Thefore, we're so pleased to hear that you found our website easy to use. Best regards, ECOALF Customer Care Team
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Nice looking & easily navigable website. Fast delivery with no problems!
Review of , following an experience of by SARAH S.
Answer by ecoalf.comFlagHello Sarah, We are glad to hear that your experience was positive and that the whole process was efficient for you. Thank you for sharing your experience with us. Best regards, ECOALF Customer Care Team
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Easy to order and quick delivery
Review of , following an experience of by ALESSIA C.
Answer by ecoalf.comFlagHello Alessia, Thank you for your wonderful review! We’re thrilled to hear that you found the ordering process easy and enjoyed quick delivery. Your satisfaction means a lot to us as we strive to provide a seamless experience for our customers. We truly appreciate your support! Best regards, The ECOALF Team
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Fast delivery. Good quality products
Review of , following an experience of by MANUELA Z.
Answer by ecoalf.comFlagHello Manuela, Thank you so much for your wonderful feedback! We're thrilled to hear you received your order quickly and that you appreciate the quality of our products. Your satisfaction is our top priority, and your kind words motivate us to keep delivering excellence. Warm regards, The ECOALF Team
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I haven’t received the product yet. I sent a contacto and no response
Review of , following an experience of by TEAGAN C. *
*Pseudonymized data at the request of the author
Answer by ecoalf.comFlagHello Yohn, We sincerely apologize for the inconvenience you've experienced with your order and the lack of response to your inquiry. Your feedback is invaluable to us, and we are committed to addressing these issues as swiftly as possible. Thank you for your patience and understanding as we work to resolve this matter. Warm regards, The Ecoalf Team
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Disappointing customer service. I am trying to return an item and there is an issue generating the returns label. I have tried contacting customer service on numerous occasions - no telephone operators ever available and no answer to my emails. I do leave bad reviews lightly but feel, given the price of items Customer Services should be available to resolve issues.
Review of , following an experience of by PATRICIA S.
Answer by ecoalf.comFlagHello Patricia, Thank you for sharing your feedback with us. We sincerely apologize for the difficulties you've encountered with our customer service and the return process. Your experience is important to us, and we understand how frustrating this must be. We are continuously working to improve our support channels to better assist our customers. Your insights will help us enhance our service. Best regards, The Ecoalf Team
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The delivery was all good
Review of , following an experience of by MAI D.
Answer by ecoalf.comFlagHello Mai! Thank you so much for your positive feedback! We’re thrilled to hear that your delivery experience was smooth and met your expectations. Your support means a lot to us as we strive to make every aspect of our service as eco-friendly and efficient as possible. Warm regards, The ECOALF Team
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The quality of the garment I ordered was excellent but unfortunately the sizes didn’t suit me. I ordered the XL this was far too big so I exchanged because I really liked the design, quality and the intended suitability. Unfortunately the large was too tight and small around the top of my arms so was unable to wear a jumper etc underneath. Excellent service and support from ECOALF. Would highly recommend and would have no problem ordering again a different garment. I was so disappointed.
Review of , following an experience of by STEPHEN B.
Answer by ecoalf.comFlagHello Stephen, Thank you for your thoughtful review! We're thrilled to hear that you loved the design and quality of your garment. We truly empathize with the sizing challenges you faced and appreciate your feedback as it helps us enhance our offerings. Your kind words about our service mean a lot to us, and we look forward to serving you again in the future! Warm regards, The ECOALF Team
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all worked well -efficient
Review of , following an experience of by JOHN C.
Answer by ecoalf.comFlagHello! Thank you for your wonderful review and for taking the time to share your experience. We’re thrilled to hear that everything worked well for you and that our efficiency met your expectations. Your feedback inspires us to continue our commitment to quality and sustainability. We appreciate your support! Best regards, The ECOALF Team
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Stylish, clean-lines, and ethically sourced. What more could you ask for? These clothes are brilliant and I will be back again and again.
Review of , following an experience of by ELLA F.
Answer by ecoalf.comFlagHello Ella! Thank you so much for your kind words about our stylish, ethically sourced clothing. We’re thrilled to hear that you appreciate our mission and the designs we create. Your support means everything to us, and we look forward to welcoming you back soon! Best regards. The ECOALF Team
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Always brilliant prompt delivery and great customer service.
Review of , following an experience of by MICHELLE H.
Answer by ecoalf.comFlagHello Michelle! Thank you for your wonderful review! We’re thrilled to hear that you experienced prompt delivery and great customer service. Your feedback inspires us to keep delivering quality and support to our customers. We appreciate your kind words and look forward to serving you again soon! Warm regards, The ECOALF Team
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Great company - Great products
Review of , following an experience of by CAROLE M.
Answer by ecoalf.comFlagHello Carole, Thank you for your wonderful review! We’re thrilled to hear that you love our products and appreciate our commitment to sustainability. Your support means a lot to us as we strive to make a positive impact. We look forward to bringing you more innovative solutions in the future. Best regards, The ECOALF Team
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PERFECT...Just as it shown and described
Review of , following an experience of by AHLAM A.
Answer by ecoalf.comFlagHello Ahlam! Thank you so much for your wonderful feedback. We're thrilled to hear that your experience with our product meets your expectations and was just as described. Your satisfaction is incredibly important to us, and we appreciate your support for our mission. Feel free to reach out if you have any more thoughts to share in the future. Best wishes from all of us at ECOALF!
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Very fast delivery to the UK quality products which last!
Review of , following an experience of by MICHELLE H.
Answer by ecoalf.comFlagHello Michelle! Thank you so much for your wonderful review. We’re thrilled to hear that you experienced fast delivery to the UK and are enjoying our quality products that stand the test of time. Your satisfaction means a lot to us as we strive to create sustainable solutions. We appreciate your support! Best regards. The ECOALF Team
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It’s fine
Review of , following an experience of by SAMAMA P.
Answer by ecoalf.comFlagHello Samama, Thank you for taking the time to share your thoughts with us. We appreciate your feedback and understand that your experience wasn't as positive as it could be. We're committed to improving and would love to know more about how we can enhance our products and services. Your input is invaluable to us as we strive to make ECOALF better for everyone. Warm regards, The ECOALF Team
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Well fitting running shorts. Delivered promptly.
Review of , following an experience of by CHARLOTTE R.
Answer by ecoalf.comFlagHello Charlotte! Thank you so much for your wonderful review. We're thrilled to hear that you found our running shorts to fit well and that your delivery was prompt. Your satisfaction is our priority, and it's great to know we met your expectations. We appreciate your support and hope you enjoy your purchase! Best wishes, The Ecoalf Team.
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Very happy arrived earlier than expected. the trainers are so comfortable and even better as they are from recycled products
Review of , following an experience of by GABRIELE H.
Answer by ecoalf.comFlagHello Gabriele, Thank you so much for your wonderful review! We're thrilled to hear that your trainers arrived earlier than expected and that you're enjoying their comfort, all while being eco-friendly. Your satisfaction motivates us to keep creating sustainable products. We appreciate your support and look forward to serving you again! Best wishes, The ECOALF Team
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Great products but let down by DHL - over a week from collection to delivery. Good customer service response from Ecoalf though
Review of , following an experience of by DAVID C.
Answer by ecoalf.comFlagHello David, Thank you for your kind words about our products and for your understanding regarding the shipping delay with DHL. We genuinely empathize with the frustration that can arise from longer delivery times. We're glad to hear you had a positive experience with our customer service, and we'll continue to work towards providing the best support for our valued customers. Best regards, The ECOALF Team
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Get product; poor info about sizing, which led to me choosing what was actually a swim costume for a child (which I am not).
Review of , following an experience of by MARK B.
Answer by ecoalf.comFlagHello Mark, Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback regarding the sizing information, and we’re sorry to hear about the confusion it caused. Your input is invaluable as we continuously strive to improve our product descriptions. We’re glad you rated us highly despite this issue and hope to better meet your expectations in the future. Best regards, The ECOALF Team
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Great clothes, good sales price reduction and rapid delivery
Review of , following an experience of by DAVID C.
Answer by ecoalf.comFlagHello David! Thank you so much for your wonderful review. We’re thrilled to hear that you love our clothes and found great value in our sales. Our team works hard to ensure rapid delivery, so it's fantastic to know we met your expectations. We appreciate your support and look forward to serving you again in the future! Best regards. The ECOALF Team
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Fantastic concept and price/quality ratio is really good. Proud to be supporting this initiative as I'm trying to reduce as much as I can my buy of new items/year. At least with Ecoalf, it doesn't feel completely wrong.
Review of , following an experience of by SANDRA S.
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Easy to navigate site. Straightforward ordering system. Goods arrived promptly and are of the expected good quality. True to size advice
Review of , following an experience of by TAMARA P.
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I wasn’t happy with the mistake made By you regarding the delivery instructions for this current order
Review of , following an experience of by BEN J. *
*Pseudonymized data at the request of the author
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It was my first shoes I ever got from this brand and I’m really impressed. The best fit I ever had compared the famous brands I got until now. I definitely buy again and again.
Review of , following an experience of by KOSTAS M.
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Great products
Review of , following an experience of by TRACEY B.
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Overall a good experience, I have retuned an item but overall good quality products.
Review of , following an experience of by GRAHAM M.
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Excellent quality and delivery
Review of , following an experience of by JAIME C.
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I’ve purchased from Ecoalf before without any problems. However, I’m very disappointed this time with the delivery process. I understand this isn’t directly related to Ecoalf but DHL didn’t deliver on the day they promised and I had to stay home for 3 days in case of delivery. The email I received from DHL did not update the tracking so I was unable to determine when the delivery would be after the delivery date passed. Again I acknowledge this isn’t Ecoalf’s fault but I would like to draw it to their attention. I do love the way the package arrived though, no plastic in sight!
Review of , following an experience of by JEANETTE D.
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Lovely jumper, nice discount, rapid delivery, good comms
Review of , following an experience of by DAVID C.
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The website is very easy to navigate. Products are well shown and the actual colors of the items are true to the photos. It was very easy to order and I got the delivery the day following the order!
Review of , following an experience of by SONIA H.
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Fast service. great unboxing experience.
Review of , following an experience of by DAVE T.
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I'm very pleased with how easy it is to find, order, and receive a high quality product.
Review of , following an experience of by PETER M.
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Wrong size sent, tags shows Small coat itself says size XS. Reached to Customer Service 5 days ago - no reply! Charged for shipping and the way they have system sat up - I need to pay for returning it back. Not the quality and service I expected
Review of , following an experience of by AGNIESZKA B.
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International delivery is brilliant, within 24 hours. Better than buying from 2 hours down the road in England.
Review of , following an experience of by MICHELLE H.
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Every thing was well organized and it was easy to find the site. It guided you to what you were looking for and when placing your order, it reminded you to add the correct size before placing the order. ( useful in my case as id ordered the wrong size from another site)
Review of , following an experience of by SARAH K.
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This was an item i missed when on sale and was then sold out. After being put on a list for when item became available i received notification from Ecoalf that the item was back in stock, and received item from Spain within 2 days! As with 5 other items i have purchased recently the journey from finding items on site to receipt was amazing. Would highly recommend
Review of , following an experience of by GRAHAM B.
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Very happy with every aspect of my purchase. The website is clear and easy to use . Payment method was easy , delivery was fast and came in plastic free packaging
Review of , following an experience of by NIGEL C.
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Easy transaction and great delivery time
Review of , following an experience of by TERRY G.
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site was great, sizing options good, delivery service was spot on
Review of , following an experience of by ZACHARY R. *
*Pseudonymized data at the request of the author
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Great fit, beautifully made
Review of , following an experience of by DAVE F.
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Website was user friendly, ordering and communication was straightforward and delivery was pretty swift considering I live on a remote island.
Review of , following an experience of by DAWN M.
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Easy and straightforward website for ordering . Updated on delivery which was fast and accurate.
Review of , following an experience of by KERRY G.
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Nice shoes , great price. Rapid delivery
Review of , following an experience of by DAVID C.
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Well designed site with very good and in-depth product descriptions, and high quality products/
Review of , following an experience of by GURPAL K.
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Good ethics good customer service good prompt international delivery.
Review of , following an experience of by MICHELLE H.
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Incredible customer service and of course the quality and tailoring you'd expect from Ecoalf. Very pleased to add these timeless staples to my wardrobe!
Review of , following an experience of by STEPHANIE D.
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Excellent quality product and seemless delivery within 2 days to the UK. Very pleased with all my Ecoalf purchases.
Review of , following an experience of by ANABEL F.
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The coat arrived with a security tag attched. I emailed the customer services team and received no reply. I called and got no help otheer than the suggestion to send photos. I have done thiS but still have no further options. I can't wear the coat.
Review of , following an experience of by STEPHEN C.
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. Fast delivery. Lovely package.
Review of , following an experience of by JANA H.
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Love ecoalf products love the design and colourway, top quality items.
Review of , following an experience of by JORDAN R. *
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Absolutely love Ecoalf. Beautiful products, sustainable, such high quality.
Review of , following an experience of by CHARLOTTE R.
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It’s a great story behind the awsome product. Smart all the way through from the concept of recycled plastic to hip fashion, to marketing and delivered on brand. it’s fwd.>>>>🚀
Review of , following an experience of by CRAIG M. *
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I Love it
Review of , following an experience of by MARIE G.
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Easy to order and received quicker than expected.
Review of , following an experience of by ELEANOR C. *
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No ah llegado el teanking
Review of , following an experience of by ARTHUR C. *
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Only bought sandals so far. Amazing sandals, best I’ve ever had. So comfortable - wear them everyday from April to October walking miles and miles. They look great and last really well. Buying back up pair as don’t seem to be many left. Hope they are restocked soon.
Review of , following an experience of by JACOB R. *
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Sadly these had to be returned as they were faulty. I hope they will be rescued somehow.
Review of , following an experience of by YVONNE M. *
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It’s very easy to order even for people like me that don’t like technology!
Review of , following an experience of by MARTIN W. *
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Extremely high shipping costs, which Ecoalf refused to cover when I had to exchange the shoes I ordered online for a larger size. I established that I was a UK based customer, and the member of the Ecoalf team I was in contact with still recommended I visit my local store to make the exchange to avoid the fee. My local store is across an international border. The customer service team had little empathy or skill in helping me in this matter. I won't be purchasing from this brand again.
Review of , following an experience of by KIERAN E. *
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Amazing product, the designs are incredible. I love everything about Ecoalf and their ethos.
Review of , following an experience of by ALEXA W. *
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Took a little time to arrive plus postage cost.
Review of , following an experience of by DANIEL B. *
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Speedy and accurate delivery, sustainable packaging, great products !
Review of , following an experience of by FAYE P. *
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I’ve only worn the coat once so far, I really like it… the color, the feel, and the lower zip opening up from the bottom. Be sure to make the correct order because I imagine it would be expensive to exchange. Customer service ii pleasant and helpful, they will respond by email if you have questions.
Review of , following an experience of by LILY E. *
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Easy to use site and a quick delivery to the UK. Very impressed.
Review of , following an experience of by TOM H. *
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I love this jacket. It is the second one I have purchased and appreciate the eco aspect and the practical warmth it offers.
Review of , following an experience of by LILY P. *
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Love how responsible this company is, and I love the styles!
Review of , following an experience of by JODIE W. *
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It would be good to have a longer therefore greener delivery option for less money. I would choose that option
Review of , following an experience of by JOSHUA C. *
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Easy to order online, arrived quickly in great packaging and the quality of the product is fantastic!
Review of , following an experience of by AMBER E. *
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Love the coat so warm great colour
Review of , following an experience of by THERESA W. *
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Arrived on time, postage seemed quite expensive however.
Review of , following an experience of by GRANT H. *
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Answer by ecoalf.comFlagHi Amanda! Thank you for your feedback. We will share your opinion with our team to take it into account for the future. With kind regards, Customer Care Department
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I like the styles and I thought the price point was reasonable given the quality of the product compared to other luxury brands on the market and considering the additional cost in sustainable products right now. unfortunately, it’s not cold enough to wear the coat I bought yet, but I’m looking forward to it when it is.
Review of , following an experience of by DARREN M. *
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Answer by ecoalf.comFlagHi Louise! Thank you for your comment. We hope you are enjoying a lot your ECOALF garments during this cold season. Kind regards, Customer Care Department
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Ordered wrong size and customer service was excellent.Shoes are great, really stylish and well-made. what would make it perfect would be a closed loop system so I could send my old ones back for recycling.
Review of , following an experience of by DAN W. *
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Answer by ecoalf.comFlagHi Josie! Thank you very much for such good opinion. We are happy to offer the best service. All the best, Customer Care Department
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The delivery was quick, the trainers are ace
Review of , following an experience of by RAY M. *
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Products were as described and pictured. Love the t-shirt fabric, which is very soft. The delivery arrived promptly.
Review of , following an experience of by MATTHEW W. *
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Great selection of shoes and love that they are eco friendly. Would like to see a recycling scheme for used Ecoalf trainers. The only negatives - shipping was really expensive! So it massively increased the cost of the shoes, and the only option was DHL next day/speedy delivery which I never would have chosen but it was the only option for the shoes. They should also do half sizes as I think they come up a bit big (and this is my second pair of ecoalfs with same problem).
Review of , following an experience of by NOAH P. *
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Extremely fast delivery.
Review of , following an experience of by OLIVER R. *
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Great eco-friendly brand making strong, quality products. Fast shipment
Review of , following an experience of by STEPHEN M. *
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Excellent
Review of , following an experience of by DAN T. *
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Amazing customer service - so helpful and quick to reply.
Review of , following an experience of by ERIN L. *
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Sehr schnelle Lieferung, wunderschöne Artikel, super Qualität.
Review of , following an experience of by OLIVIA P. *
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Easy to navigate on the webpage, really fast delivery.
Review of , following an experience of by KIRSTY J. *
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Great company with an important message
Review of , following an experience of by CRAIG P. *
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The website is easy to use. Only comment is on the product description, when I receive the coat I notice there was a mask integrated to the coat (clever idea by the way) but this was not reflected in the coat product information (at least I didn't remember reading it)
Review of , following an experience of by JASMINE S. *
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le guide des tailles est très bien fait, produit de qualité et livraison sans soucis.
Review of , following an experience of by ISOBEL C. *
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I stand by their values
Review of , following an experience of by ISOBEL M. *
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Love the Prince runner range. Bought pair locally in sustainable clothing store and wear them constantly. Lightweight super comfy and wash really really well. Have washed multiple times and would be in perfect condition if my puppy hadnt managed to get them. Ordered another pair online and the snow boot and they are just as brilliant and comfy. Really love the range. It is my go to brand now for footwear. Delivery was super prompt too. Can't recommend enough.
Review of , following an experience of by KELLY P. *
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Very good delivery and costumer service
Review of , following an experience of by NATALIE J. *
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Everything smooth on the delivery
Review of , following an experience of by EVA S. *
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Terrible managing expectations: website said 24-48 h and it took a week. Also in this digital economy…. Charging 15 euros for delivery… thinks twice how you want to engage with your customers when providing online shopping experience. It feels the company is so pioneer for certain aspects and these others… almost out of character…
Review of , following an experience of by EDEN G. *
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The site is great. The navigation is easy. Very much enjoyed the experience.
Review of , following an experience of by CHARLOTTE M. *
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J ai pas réussi a associer mon adresse inviter a un compte creer apres l achat.
Review of , following an experience of by CHARLOTTE J. *
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Easy accessible website. Boots arrived quickly. Well packaged. Good communication.
Review of , following an experience of by AARON S. *
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Quick delivery, beautiful stuff
Review of , following an experience of by JANE R. *
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I love the shoes I got and Ecoalf is the only brand who has shoes with size 35 or smaller. However, my shoes are only partly made with recycled materials: I would have loved to have shoes completely made from recycled materials. Moreover, my shoes were shipped in a big paper box which was twice the size of the box containing my shoes. I would have preferred a much smaller box. However, all the paper was recycled paper.
Review of , following an experience of by LEAH R. *
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easy navigation, quick delivery, nicely presented.
Review of , following an experience of by LINDA P. *
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Perfect
Review of , following an experience of by DAMIEN H. *
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Super quick delivery, no plastic packaging, just amazing!!
Review of , following an experience of by QUENTIN D. *
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We found the website visually very attractive but perhaps not so easy to compare products as some other websites with a more functional approach to online shopping. The customer service was good and the delivery was fast. We highly recommend ECOALF to anyone with a conscience, interested in sustainability and their environmental impact.
Review of , following an experience of by HARRY R. *
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Easy to navigate and minimal design, keep up the good work
Review of , following an experience of by SOFIA G. *
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Great shoes
Review of , following an experience of by JASMINE Y. *
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It is very convenient to navigate on the site and find the product you want.
Review of , following an experience of by JULIE H. *
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Overall the process was good. The one issue I had was I couldn't pay for my order. I tried at least 5 times throughout the day. In the end, I paid via the Amazon Pay feature which I hadn't used before and had to set up.
Review of , following an experience of by ABBIE P. *
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Great service from a great company with amazing sustainable products.
Review of , following an experience of by GARY T. *
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Excellent
Review of , following an experience of by JORDAN M. *
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It is really good
Review of , following an experience of by SARAH M. *
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order wss dispatched and arrived very fast, every happy with the service
Review of , following an experience of by BECKY E. *
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Ordering was extremely easy. Package arrived one day after the planned date, but I assume that has to do with the delivery company, not with ecoalf
Review of , following an experience of by JADE R. *
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Good delivery!
Review of , following an experience of by ARCHIE M. *
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Very happy with my order from start to delivery.
Review of , following an experience of by ROWENA M. *
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Great and fast customer-service and great durable products.
Review of , following an experience of by HARVEY R. *
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Ethical brand, made in china, turkey....clever tag line, punctual delivery.
Review of , following an experience of by CLAIRE K. *
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Bravo EcoAlf for the terrific & important work you are doing! I love your products...the variety, the comfort, the colors & style. It´s great to have super smart clothing at very reasonable prices. Thank you for caring about our planet !!
Review of , following an experience of by CARLIE Y. *
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Swift, efficient delivery.
Review of , following an experience of by LUCY R. *
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Delivery was quick and good quality products.
Review of , following an experience of by SONIA M. *
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