eurofinsgenomics.eu

Customer reviews for eurofinsgenomics.eu

4.2 / 5 1

Calculated from 58 reviews obtained over the last 12 months

1121 reviews since 19/08/2017

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Information eurofinsgenomics.eu

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Customer reviews

  • 4 / 5 1
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    Good quality and rapid delivery

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  • 5 / 5 1
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    The Eurogins sight is easy to use and delivery has always been prompt and correct. I've had no issues with using this company and will continue to do so.

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  • 5 / 5 1
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    very professional, very good quality and fast shipping

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  • 5 / 5 1
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    fast, efficient, correct

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  • 5 / 5 1
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    Never have add a single problem. Primers are fastly produced and of high quality

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  • 3 / 5 1
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    Ordered primers work fine. However,, delivery to the UK is taking far, far too long; typically a week

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  • 5 / 5 1
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    Excellent

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  • 5 / 5 1
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    Excellent customer service.

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  • 4 / 5 1
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    The online ordering form for tube seq service is fairly good. Although the server reorders my sample based on sample ID or primer even if I originally upload it in the order of the barcodes. This system is quite puzzling at first sight. There is no error, but one need to pay extra attention when attaching the stickers to the tubes.

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  • 3 / 5 1
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    Sample delivery time is way too long for UK customers. Usually takes 2-4 days for samples to be delivered.

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  • 1 / 5 1
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    dont hold any of the timeline promised with sequencing results. Ever. Switching to microsynth soon.

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  • 5 / 5 1
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    Excellent production and delivery times. Never any problems with oligonucleotides received. Clear and easy procedure for on-line command Clear and complete information delivered with the synthesis form

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  • 3 / 5 1
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    It is OK service. The problem is not in time but rather in communication about the results. To be honest I have given up to send an Email to Eurofins as in the best case you get an answer after 3- days. If you get one at all. Communication has to get better otherwise the company will lose clients.

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  • 4 / 5 1
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    Generally, I am satisfied with Eurofins Genomics. In the recent past, they could deliver (to Portugal) faster and I wish they could return to this efficiency. More than once, the primers came with a wrong sequence. This was checked twice by sequencing.

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  • 5 / 5 1
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    a reliable partner for research

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  • 5 / 5 1
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    Fast ana easy ordering system, fast delivery of DNA oligos.

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  • 4 / 5 1
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    The company is good. delivery is sometimes a bit slow

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  • 4 / 5 1
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    Plate itself is easy to use if used it before. However, finding instructions as a first time user is not. There should be instructions on paper sent with the kit.

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  • 2 / 5 1
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    Bad website, not clear how to request a SDM. For single point mutation need to synthesize large fragment, which leads to a high cost!

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  • 5 / 5 1
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    very good service

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  • 5 / 5 1
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    Fantastic service

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  • 2 / 5 1
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    NGS Germany, not consistant, mistakes in the report ..

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  • 5 / 5 1
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    Always a good experience. For both sequencing and oligo synthesis

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  • 4 / 5 1
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    Sequencing reactions are processed very quickly and the results are readily available. With Oligos the order takes up to a 7 or 8 days which is too long in my opinion. Other companies are significantly faster.

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  • 5 / 5 1
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    Good NGS short-read service and fast responding

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  • 5 / 5 1
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    Ordering was easy and had no problem.

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  • 5 / 5 1
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    Good as ever. But shipping a few stickers is not really a big deal. ;)

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  • 2 / 5 1
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    It took some time to arrive the UPS labels, and I need to write them asking for it because after 24hr I have not receive them yet. And even when finally I recieved, one of them was having issue, I need it to write to Eurofins again asking for the good one.

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  • 5 / 5 1
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    I am most of the rime orderung oligo nucleotides. I am very hapy with the price and quality!

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  • 5 / 5 1
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    Excellent customer service able to have part of my order sent in advance for an urgent cloning!

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  • 4 / 5 1
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    Easy and reliable

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  • 5 / 5 1
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    everything perfect

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  • 3 / 5 1
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    A few days after ordering, I received an email saying that my order had been despatched. However, it was 2-3 days before the courier UPS would admit to having it their possession. This seems to be standard practise at Eurofins. Why not be honest? To me, "despatched" implies that the order is actually on its way!

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  • 5 / 5 1
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    Great service

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  • 5 / 5 1
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    Very good service really

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  • 2 / 5 1
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    Very very slow delivery time. Our deal with Eurofins says 72 h with primer synthesis, this took one week to be delivered.

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  • 2 / 5 1
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    Sometimes the oligo orders are processed quickly and sometimes thy take more thn 7 days. This makes planning anything very difficult. For this particular order (Order Number:11108289807), I contacted the support via email and received no answer.

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  • 5 / 5 1
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    In some previous orders there were some delay/problems in the synthesis of longer oligos. However, lately there have been no problem what so ever. Good quality !

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  • 2 / 5 1
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    It took a week for shipping the samples, and several of the reactions didn't work, although it was no special sequence to be sequenced

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  • 2 / 5 1
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    Eurofins handled my order to UPS but it stuck there because UPS could not find my address for delivering. I contacted Eurofins 3 times but got no help at all. After 7 days, UPS had to send back to Eurofins and I needed to contact to tell Eurofins to send back to me again. This time, it was delivered in just 1 day. All my information was unchanged on Eurofins website for the delivery. I don't know what happened in the first time, maybe Eurofins did not provide correctly my delivery address to UPS, or UPS could not understand what Eurofins provided.

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  • 5 / 5 1
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    We order primers for cloning - good quality, fast for a decent price.

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  • 5 / 5 1
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    Good service, fast delivery

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  • 5 / 5 1
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    I like how quick you are at both sending primers and sequencing stuff that I send. I also like how polite you are in your autogenerated emails haha

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  • 5 / 5 1
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    perfect!

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  • 4 / 5 1
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    Excellent delivery time but not the cheapest on the market!

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  • 4 / 5 1
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    Good quality, fast delivery. Non-standard oligos sometimes take long.

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  • 5 / 5 1
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    easy and quick

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  • 5 / 5 1
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    good

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  • 5 / 5 1
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    Ordering through Eurofins Genomics is very efficient

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  • 5 / 5 1
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    Fast o/n results

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  • 3 / 5 1
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    Excellent service, however, turnaround times are significantly longer (4-5 days rather than overnight) now that samples take several days to reach you rather than next day delivery. I believe this is a customs/Brexit issue, but may be mistaken.

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  • 5 / 5 1
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    excellent

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  • 5 / 5 1
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    Fast delivery

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  • 5 / 5 1
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    Was perfect as usual

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  • 5 / 5 1
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    product as expected service very rapid

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  • 5 / 5 1
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    nice

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  • 5 / 5 1
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    Top service

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  • 4 / 5 1
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    I PLACED AN ORDER AND I RECEIVED THE PROFORMA INVOICE ON TIME

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  • 5 / 5 1
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    The production and shipment are quick.

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  • 4 / 5 1
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    I believe that the order is processed as quickly as possible, but the disadvantage is the location of the service centre abroad, so the shipping take a little longer in the post than if it were a local supplier. The envelope was unnecessarily large, A5 would have been sufficient. The price is very good. I would improve the print quality on the labels placed on the tube. It is hard to read.

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  • 5 / 5 1
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    easy to fill the order

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  • 5 / 5 1
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    everything you could wish for

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  • 4 / 5 1
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    sorry no, don't have time for this

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  • 5 / 5 1
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    Received immediately after tube had gone missing

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  • 5 / 5 1
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    They are reiiable and very easy to deal with and have excellent customer support

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  • 5 / 5 1
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    Very efficient!

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  • 1 / 5 1
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    Lag times never explained to customers. Then wait 1-1.5 weeks for sequencing, wondering where your order is! Don't promise next day sequencing if you can't deliver it

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  • 5 / 5 1
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    ****

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  • 5 / 5 1
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    Die Menüpunkte muss man manchmal etwas suchen,danach ist es super einfach Primer zu bestellen. Es ist auch super das man Primer aus älteren Bestellungen nochmal ordern kann, so kann ich mir die erneute Eingabe sparen und das Fehlerpotenzial niedrig halten. Primer sind in ein bis zwei Tagen bei mir im Labor. Topp!

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  • 5 / 5 1
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    Easily to send samples; rapid to obtain result (couple of days).

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  • 4 / 5 1
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    Generaly we are very happy with Eurofinsgenomics DNA sequencing service, but recently we have encontered major quality problems.

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  • 5 / 5 1
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    fast and effective

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  • 5 / 5 1
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    Excellent service, Quick and reliable

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  • 5 / 5 1
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    I found the service very quick and reliable, with company representatives promptly responding to all my queries. I appreciate that one sample was sequenced the second time after it initially didn't pass the quality control.

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  • 4 / 5 1
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    Always a good service it's just delivery that takes much longer now

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  • 5 / 5 1
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    we are very much satisfied with product and delivery...everything is fine for us!

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  • 5 / 5 1
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    Excellent for support and reactivity, thanks a new interaction system put in place with Natascha Vujicic, Anjia kellerman and Karthhik Mohan Mohan. .

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  • 5 / 5 1
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    Straight forward

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  • 1 / 5 1
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    Product has still not arrived, unhelpful when trying to contact customer service regarding this

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  • 5 / 5 1
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    Soon after my DNA samples were received by Eurofins Genomcs, I received the sequencing results that I ordered, which was excellent!

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  • 5 / 5 1
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    Easy to order. Very transparent process and fast delivery.

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  • 3 / 5 1
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    I would really appreciate the amount of synthesized oligo printed on the tube. Being in the lab and having the sheet in the office is quite unconfortable to prepare stock solutions. Thanks.

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  • 5 / 5 1
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    Once you are familiar with the ordering process, everything works smoothly. Reliable, time saving. Good job!

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  • 4 / 5 1
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    Since you renewed the website, it took me a while to retrieve the section "NIGHT EXPRESS" on the "Custom DNA & RNA Oligos - Tailormade Products" page. Besides that, everything is clear according to our requests.

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  • 5 / 5 1
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    Excellent service! I would strongly recommend.

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  • 5 / 5 1
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    Very well handled and quickly delivered.

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  • 5 / 5 1
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    Great service

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  • 5 / 5 1
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    very amazing company

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  • 5 / 5 1
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    Fantastic contact, quick and kind help.

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  • 5 / 5 1
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    Yes, fast and easy order and delivery

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  • 5 / 5 1
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    *****

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  • 5 / 5 1
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    Perfect!

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  • 4 / 5 1
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    Good!

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  • 5 / 5 1
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    great work

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  • 5 / 5 1
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    Consistently excellent

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  • 5 / 5 1
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    Ordering was straightforward. Received prompt confirmation emails at each step. 5/5 would order again.

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  • 5 / 5 1
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    Quite fast and perfect service.

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  • 5 / 5 1
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    Fast, good, in essence very efficient.

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  • 5 / 5 1
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    Low efficiency, but it worked. Grand

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  • 5 / 5 1
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    All perfect

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  • 3 / 5 1
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    Mix2Seq NXP is not always reliable. In a couple of times my samples have taken more than expected to be sequenced and I already had a case where the samples were lost. I have waisted a lot of time waiting for sequencing results.

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  • 5 / 5 1
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    very good.

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  • 5 / 5 1
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    perfect experience

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  • 5 / 5 1
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    affordable, fast, reliable

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  • 5 / 5 1
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    Easy to order and quick to get the purchase!

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  • 5 / 5 1
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    Very good. I can't remember problems.

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  • 5 / 5 1
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    quick and reliable

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  • 5 / 5 1
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    Very good, great service. I would recommend.

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  • 5 / 5 1
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    Nice, easy and quick

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  • 2 / 5 1
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    Our overnight sequencing service for the last several months never gave results overnight - it's always at least 2 days (although we always make sure we drop off the samples before pickup time indicated on the box (Karolinska, in Biomedicum building). This is absolutely unacceptable. We also got many oligo orders delayed. My understanding is that this is because one of the olgos failed the QC and needed to be re-synthesized. However there is no communication about it and no status update on the website with clear information on when we can actually expect the olgos. It just shows something like "shipping in 4 business days" from day 0 for almost two weeks. This does not allow us to plan our experiments.

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  • 4 / 5 1
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    Till date, we have been experiencing no issues and all positive remarks.

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  • 5 / 5 1
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    Fast service.

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  • 2 / 5 1
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    The service is poor. Turnaround times vary for reasons that are beyond customer's control, the quality of the sequencing results is average and e-mails are not answered.

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  • 5 / 5 1
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    Great!

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  • 5 / 5 1
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    This order was finished in time and the quality of sequences was as expected.

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  • 5 / 5 1
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    Perfect, as usual

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  • 4 / 5 1
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    good

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  • 5 / 5 1
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    Great

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  • 3 / 5 1
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    Issues with delievries when ordering with an institutional PO. The site did not accurately update delivery status. Eurofins were very helpful and re-send the order and I did recieve my items, but this issue has happened twice.

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  • 5 / 5 1
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    Contacted sales staff to make my order, had the barcodes within 4 days. They are always helpful & friendly but very efficient. Please keep up the good work. Never had a problem contacting Eurofins.

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  • 5 / 5 1
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    Very good company. I recommend Eurofins for ordering synthetic genes, getting DNA sequences and having oligos of expected quality. Moreover, the relationships with the support team are always perfect.

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  • 5 / 5 1
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    Easy and quick.

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  • 5 / 5 1
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    very good, fast

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  • 5 / 5 1
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    Very good, great service. I would recommend.

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  • 5 / 5 1
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    fast and efficient

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  • 5 / 5 1
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    very good service

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  • 5 / 5 1
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    Very good : the direct sales contact is always available and answer very quickly.

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  • 4 / 5 1
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    synthesis varies depending on the primers, label print sometimes not very clear

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  • 4 / 5 1
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    Good value/price , good sales and technical support, smooth administration

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  • 4 / 5 1
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    I cannot complain, oligos are goos in large large majority of cases.

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  • 5 / 5 1
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    very fast and friendly

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  • 5 / 5 1
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    The synthesis of primers are quick and of quality

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  • 5 / 5 1
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    Verry good, meeting my expectations.

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  • 5 / 5 1
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    The results arrived in due time. Folllowing a problem in interpreting the data, I contacted the service that was very responsive and redid the analysis the way I wished to have it.

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  • 5 / 5 1
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    Perfect company.. great service

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  • 3 / 5 1
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    Generally ok but my results have been delaying of late, I got no response when I had issues with my barcode agent said he was going get back to he never did.

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  • 5 / 5 1
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    Timely and correct

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  • 5 / 5 1
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    Very good, great service. I would recommend

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  • 5 / 5 1
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    Fast and good quality

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  • 3 / 5 1
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    I would have put five stars, except for an order of 2 unmodified oligos that take 28 days to be produced/delivered, sigh!

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  • 3 / 5 1
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    I have generally found the service at Eurofins very good with rapid delivery but recently one of my oligos didn't meet the purity standards and had to be resynthesised. It would have been really helpful to be informed of this as I would have requested the other oligos in the order to be despatched sooner so I could commence my work. Instead, the delivery took longer than anticipated and I had to contact them to find out the situation. The team did respond quickly to my enquiries though, which was very helpful

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  • 5 / 5 1
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    perfect

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  • 5 / 5 1
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    excellent

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  • 5 / 5 1
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    Excellent relationship with our support service. Web site easy to use

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  • 3 / 5 1
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    I ordered 12 PCR primer (20µM). 4 were delivered in the ordered concentration of 20 µM, unfortunatelly 8 of them as lyophilisate.

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  • 5 / 5 1
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    I got my primers very fast. It is easy to order via Eurofins webpages and they reply if you contact them with questions/ problems.

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  • 5 / 5 1
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    Great

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  • 4 / 5 1
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    no problem

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  • 5 / 5 1
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    Easy ordering system, reliable product, fast delivery

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  • 4 / 5 1
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    works well!

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  • 1 / 5 1
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    Almost never delivers on time (next day 13:00), results only after 2 or more days in 25% of cases, sometimes sequencing takes more than 1 week and sometimes samples get even completely lost. Costumer support unreachable by phone and hardly by e-mail.

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Reviews displayed in chronological order