Customer reviews
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Very good service and fast delivery
Review of , following an experience of by KARIN E.
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Nice product, correct size, fast delivery. Perfect!
Review of , following an experience of by BOGDAN D.
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Very quick and good service
Review of , following an experience of by KARIN E.
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Satisfied about quick delivery and clear communication with good service!
Review of , following an experience of by GERDY D.
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Very fast and smooth transaction. Great product.
Review of , following an experience of by THOMAS W.
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quick delivery, great service, I would recommend!
Review of , following an experience of by GERDY D.
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Fast delivery
Review of , following an experience of by JURGITA A.
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Amazing products and excellent service
Review of , following an experience of by JOSÉ P.
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Magnificent products
Review of , following an experience of by JOSÉ P.
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....
Review of , following an experience of by PIEN L.
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I have shopped at Fusalp before and I am a fan of the brand. My order arrived immediately. The quality and style of the ski clothing was excellent. Unfortunately it was too small in size. The return process was easy and convenient. The next order in a bigger size worked out perfectly too. 5 Stars. A.R.
Review of , following an experience of by ANDREA R.
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Nice and easy website. Quick order and quick and nice delivery. THANKS
Review of , following an experience of by NANON E.
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Fast delivery. Top quality.
Review of , following an experience of by MICHAEL H.
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Easy order process, quick delivery. I did not use the product yet, but it feels soft when trying on and it does keep warm! Very compressive underwear, all one needs for skiing.
Review of , following an experience of by ELKE CAROLINE S.
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Very fast shipping.
Review of , following an experience of by MUHAMMAD S. *
*Pseudonymized data at the request of the author
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You are amazing! Delivery in less than 48 hours! Thank you!
Review of , following an experience of by DESPINA T.
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Beautiful products, great quality, perfect delivery. But sizes are very small, despite what they say, chose one or two sizes larger than what you usually buy
Review of , following an experience of by AUBRY P.
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Very good suppot. Delivered to Sweden in less than 48h. Fantastic
Review of , following an experience of by ALI R.
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I have a problem currently. I cannot log in to my account. I am waiting for the e-mail to reset my password- but the e-mail is not received. And it need to do it as i need to return 1 item which i ordered 2 pcs accidentally. But currently cannot access any info about how to return it....
Review of , following an experience of by ASHLEY P. *
*Pseudonymized data at the request of the author
Answer by fusalp.comFlagDear Mrs. Ainomäe Thank you for taking the time to contact us. In fact you registered your account as a guest. I have reset your password, now you can connect to your account with the username and password : evelin@bsb.ee I remain available for any request. Have a lovely day, - Manon Maison Fusalp +33 4 85 21 31 78
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Perfect & fast service ❤️ beautiful quality!
Review of , following an experience of by A N.
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Quick drlivery
Review of , following an experience of by CORRIE B.
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Great customer service
Review of , following an experience of by VICTORIA H.
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Smooth transition and excellent quality!
Review of , following an experience of by STEPHAN B.
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Fast delivery, amazing quality and design.
Review of , following an experience of by TEA MATIJA P.
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Made in China is absolutely unacceptable for a brand like Fusalp. I won’t return until you have resolved it.
Review of , following an experience of by JONAS D.
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Fantastic service and very quick delivery
Review of , following an experience of by ANTHONY O.
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very good experience
Review of , following an experience of by VEERLE V.
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Great service and fast deliveries.
Review of , following an experience of by DANIEL W.
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Easy website and fast delivery. One word Excellent!
Review of , following an experience of by WOUTER K.
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Amazing experience super fast shipping
Review of , following an experience of by JOYCE O.
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ALL procedures were exactly at the highest level - full satisfaction!
Review of , following an experience of by KRZYSZTOF S.
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Very good, great service. I would recommend.
Review of , following an experience of by AVA H.
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Satisfaite j ai commande un produit que je connaissais J aurai préféré recevoir ce mail en Francais
Review of , following an experience of by CAROLE S.
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Easy ordering, quick delivery, perfect products. Can’t wait for more snow.
Review of , following an experience of by CHRISTINA J.
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Super
Review of , following an experience of by DEWEZ H.
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Perfect clothing, perfect company
Review of , following an experience of by LOUIS B.
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Very good
Review of , following an experience of by GORKA G.
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Fast delivery
Review of , following an experience of by ISAAC R. *
*Pseudonymized data at the request of the author
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Absolutely and by far the best ski material
Review of , following an experience of by SVEN T.
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Excellent delivery & quality.
Review of , following an experience of by VAZQUEZ X.
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Super
Review of , following an experience of by EMANUELA P.
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Quick and polite response, delivery was also super fast.
Review of , following an experience of by HANAE C.
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Beautiful product, great quality and incredibly fast posting. I can always rely on Fusalp
Review of , following an experience of by LUCY C.
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Sehr schnelle Lieferung
Review of , following an experience of by STEPHAN O.
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Very happy with my jacket and the shipping was very quick.
Review of , following an experience of by JAMES B.
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Good experience. Website well designed with very detailed high quality pictures. So no possible mistake on that front. Bit harder with sizing as 2 different L sweaters ordered don’t size the same way at all. One is a large L, the other medium at best. But returns are very easy to process so besides the hassle, not a massive issue.
Review of , following an experience of by THOMAS W.
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Perfect
Review of , following an experience of by FIKRI S.
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I love fusalp
Review of , following an experience of by MARGOT B.
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Nice webshop although a bit slow. Serious and transparent delivery process. What could be improved is a better care of the delivered packaging, especially at that Christmas period, including a present and particular packaging.
Review of , following an experience of by ALAIN R.
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Excellent quality of the goods as well as customer service!!!
Review of , following an experience of by RYKO V.
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The packaging of the goods shipped was awful … squashed into a tiny box without any care .. for the price it’s very poor
Review of , following an experience of by TONY M.
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Super fast delivery!
Review of , following an experience of by JAN N.
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Great experience
Review of , following an experience of by VLAD S.
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Alles besten
Review of , following an experience of by NIKKI W. *
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Sizing guides were not helpful. Exchange was unnecessarily compliacted
Review of , following an experience of by SEAMUS F.
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Service client très accessible et efficace ! Merci
Review of , following an experience of by MARIE FRANCOISE M.
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Very good product and service
Review of , following an experience of by CARLO M.
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Top website! In alle opzichten perfecte kwaliteit en levering!
Review of , following an experience of by ANNEMIE B.
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Quick delivery, great products
Review of , following an experience of by KARL HOEDL M.
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Perfect!!!
Review of , following an experience of by FRANCESC P.
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Very good experience
Review of , following an experience of by LUIS ALFONSO A.
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Website is not the most intuitive but it’s ok. Products are great, but delivery and returns are not on par to the competitors
Review of , following an experience of by AMY R. *
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WOW!
Review of , following an experience of by SOPHIA D.
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the site works easily, the order has been received fast, return procedure works also smooth
Review of , following an experience of by DANIELLE G.
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Perfect style! Thx
Review of , following an experience of by MELANIE E.
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Superbe qualité, superbe service
Review of , following an experience of by ANTOINE A.
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very good
Review of , following an experience of by LEROY L.
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All great! Amazing brand!
Review of , following an experience of by STROPPIANA P.
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👍👍👍👍
Review of , following an experience of by ADAM M. *
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Quick delivery, outstanding product in both quality and look😃
Review of , following an experience of by NICOLE P. *
*Pseudonymized data at the request of the author
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All taxes are not included when you order online, and this is not specified. A catch !
Review of , following an experience of by YAN B.
Answer by fusalp.comFlagDear Yan, Thank you for your email. I am sorry to hear about your disappointment. In fact, we are selling our products VAT free on our website, so customs may claim the payment of taxes upon arrival of your package. All of these informations are mentionned here : https://www.fusalp.com/en/content/1-delivery You have several possibilities: - Pay these taxes so that the parcel is delivered to you (you will have the possibility to be refunded in case of return of goods) - Refuse to pay it in response to the text/email received and the package will automatically return to our warehouse. Of course, I remain at your disposal for any request, Have a lovely day, - Pauline **Customer Relationship Officer** ![](https://theme.zdassets.com/theme_assets/10632708/4d0606015dfbc857f148c653f09955bab8e5024e.png) CREATIONS FUSALP +33 4 85 21 31 78 ![](https://theme.zdassets.com/theme_assets/10632708/d4ae13200d596dcd73a0f16565f6593d64d58990.png)
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The jacket is as expected. Very nice model and fabric
Review of , following an experience of by ESTHER V.
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Excellent experience and excellent quality.
Review of , following an experience of by STAŠA M.
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Great brand revived by the believers! Durable and fashionable. 10% birthday gift! Thanks FUSALP
Review of , following an experience of by GABRIEL L.
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Paying shipment twice (delivery and return of selected pieces) is little customer friendly
Review of , following an experience of by FLORENCE T. *
*Pseudonymized data at the request of the author
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Perfect
Review of , following an experience of by BARBARA P.
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from order to delivery - everything perfect
Review of , following an experience of by ISOBEL C. *
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Excelence
Review of , following an experience of by GORKA G.
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Very good
Review of , following an experience of by LUCY S.
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For me shoping and everything was perfect. Thanks!
Review of , following an experience of by SERGEI G.
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All very good and quick. But very bad packaging. Someone could take stuff out veey easy. You also cannot send back item in the packaging. But clothes are great!
Review of , following an experience of by MATIJA S.
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Muy descontenta con el servicio de envío . Un coste de 20€ y luego para cambio de artículo por otra talla también pago yo el envío . No volveré a comprar. Ese sistema de envío no lo usa ninguna marca del sector del lujo
Review of , following an experience of by CRISTINA M.
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Minha encomenda chegou muito rápido, antes do prazo expresso de 3 dias. Tiveram problema para encontrar o endereço, e me contataram no mesmo dia. A roupa de ski é incrível!
Review of , following an experience of by RENATA P.
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Fast delivery and amazing quality!
Review of , following an experience of by CHRISTIAN T.
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Really fast order processing and delivery. Excellent products both in technical and design aspect.
Review of , following an experience of by MARIKA H.
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Great
Review of , following an experience of by JODIE K. *
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Absolutely fast & reliable!
Review of , following an experience of by REINHARD P.
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no free shipping both ways
Review of , following an experience of by STEFAN B.
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Review of , following an experience of by PATRICK C.
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Everything ran smoothly. Very efficient
Review of , following an experience of by DANA N.
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Very good product quality and perfect delivery
Review of , following an experience of by CHARLES H. *
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Super quick delivery, perfect product. Many thanks❤️
Review of , following an experience of by KRISTIINA M.
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Very clear and helpful. Very fast delivery! Great products.
Review of , following an experience of by AIDAN W.
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Very prompt delivery and high quality products
Review of , following an experience of by MICHELLE H.
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I am very satisfied with the speed of delivery, I am pleasantly surprised! Thank you!
Review of , following an experience of by MARIANA K.
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Great customer service. No doubt, we will repeat. Product terrific. Thank you for all.
Review of , following an experience of by JAVIER P.
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Perfect
Review of , following an experience of by WOLFGANG R.
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12345
Review of , following an experience of by PATRICK C.
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Very quick delivery, lovely packaging
Review of , following an experience of by JOANNE H.
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Site très esthétique et fonctionnel. Juste une petite information, le Logo n'apparait pas sur Safari !?
Review of , following an experience of by JEAN MARC L.
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Very good
Review of , following an experience of by ANDREW T. *
*Pseudonymized data at the request of the author
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Great delivery time, great jacket! If anything I would prefer to understand the sizing better since it’s hard to understand. I’m a 36 but needed a 40 to get a great fit. Also, invest in apple/google pay I would say, adding card details 2022 is a threshold.
Review of , following an experience of by HARRISON B. *
*Pseudonymized data at the request of the author
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Everything best for me
Review of , following an experience of by ANDY K. *
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My satisfaction always on the top
Review of , following an experience of by LISA G. *
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All good
Review of , following an experience of by STEFAN R. *
*Pseudonymized data at the request of the author
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Excellent
Review of , following an experience of by JOSHUA L. *
*Pseudonymized data at the request of the author
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Navigation was great but many products were out of stock, such as gloves
Review of , following an experience of by JEREMY W. *
*Pseudonymized data at the request of the author
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Good quality clothes and fast delivery!!
Review of , following an experience of by EDWARD R. *
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Good
Review of , following an experience of by PATRICK W. *
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Complaint; i asqued via the chat on your website and i send an email regarding skihelmets but never received an answer(!)
Review of , following an experience of by SAMUEL L. *
*Pseudonymized data at the request of the author
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Perfect annd quick!
Review of , following an experience of by STEPHEN H. *
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Good product - good user-experience!
Review of , following an experience of by ALFIE Y. *
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Good quality but no feedbacks after acquisition.
Review of , following an experience of by ALEX W. *
*Pseudonymized data at the request of the author
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Product is nice but customer care takes a lot of time to reply, phone is never answered. Product won’t fit and will have to pay 2x shipping (40€) + return shipping costs in order to get the right size. Need to get better at this :)
Review of , following an experience of by HARRY G. *
*Pseudonymized data at the request of the author
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simpel and fast ordering!
Review of , following an experience of by ALAN E. *
*Pseudonymized data at the request of the author
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Sorry, but bad communication and very bad homepage for ordering and return process. You could do it better !
Review of , following an experience of by BECKY P. *
*Pseudonymized data at the request of the author
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Excellent products and website.
Review of , following an experience of by ALEXA P. *
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Super
Review of , following an experience of by HANNAH M. *
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Easy and good experience
Review of , following an experience of by AMY M. *
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Very good site lay out!
Review of , following an experience of by ANDREW H. *
*Pseudonymized data at the request of the author
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All was quiet clear and good, but the countries you deal with very few I live in dubai and there is a huge market for you to sell your products, I bought from you and had to send it to my friend to Holland as you don’t have UAE. In your list.
Review of , following an experience of by QUENTIN K. *
*Pseudonymized data at the request of the author
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Great site! I wish it would draw from your stores because I had to send a friend to pick up a jacket at a store because it was out of stock online. And the store couldn’t mail it to me directly.
Review of , following an experience of by SAMANTHA R. *
*Pseudonymized data at the request of the author
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Nice navigation and clear product information. However, the product pictures are not the same for very product (i.e. inside pictures of some jackets missing but for some jackets present)
Review of , following an experience of by FLORENCE W. *
*Pseudonymized data at the request of the author
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not suited well for iOs. Besides I did not get an order confirmation by email.
Review of , following an experience of by KARLIE C. *
*Pseudonymized data at the request of the author
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Received one month delayed half of my delivery!!!
Review of , following an experience of by JULIA S. *
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Good website, easy ordering.
Review of , following an experience of by KELLY J. *
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High quality, quick delivery, nice web site.
Review of , following an experience of by KATIE K. *
*Pseudonymized data at the request of the author
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I don´t find shipping costs of 16 Euro appropriate for your expensive products. I cannot buy them in retail here, I don´t ask for a discount, but you charge me 5% plus, not okay.
Review of , following an experience of by DYLAN C. *
*Pseudonymized data at the request of the author
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It was hard to change language.
Review of , following an experience of by VICKY J. *
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Great product, excellent quality
Review of , following an experience of by JAYDEN T. *
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Real profesionals excellet service and communication
Review of , following an experience of by CHELSEA R. *
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Very good. I love the brand and I use it during winter all the time.
Review of , following an experience of by DENNIS H. *
*Pseudonymized data at the request of the author
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Timely delivery Great quality Good reply to customer inquiry.
Review of , following an experience of by FREYA A. *
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Excellent products and good website
Review of , following an experience of by ALEX C. *
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Perfect
Review of , following an experience of by SASHA S. *
*Pseudonymized data at the request of the author
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Delivery prices are very high for central europe. My jumper had a small hole in the arm which i had repaired locally
Review of , following an experience of by ISABELLE P. *
*Pseudonymized data at the request of the author
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Very reliable and rapid.
Review of , following an experience of by ZOE H. *
*Pseudonymized data at the request of the author
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Lovely jumper, nice quality, took a while to be delivered to the UK but expected so no issues
Review of , following an experience of by KAREN K. *
*Pseudonymized data at the request of the author
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Enough product photos. Size calculator available.
Review of , following an experience of by CLAIRE P. *
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The goods arrived after I had to pay an extra £79 import Tax had I been made aware In advance I wouldn’t have purchased, which is a shame as the products are very good
Review of , following an experience of by TONY W. *
*Pseudonymized data at the request of the author
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I still haven’t received what I’ve bought and I don’t get answers from customer support when emailing them.
Review of , following an experience of by MUHAMMAD E. *
*Pseudonymized data at the request of the author
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First prices show up in GBP and then when finally purchased the price is in EUR, still fine but then as it’s shipping to the UK you get hit with clearing, import and VAT so makes the price obscenely expensive. Not worth buying online.
Review of , following an experience of by NATASHA R. *
*Pseudonymized data at the request of the author
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I tried to call the shop a few times, with no response :-(
Review of , following an experience of by PAUL H. *
*Pseudonymized data at the request of the author
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Great design!!!
Review of , following an experience of by DYLAN T. *
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On m'a envoyé le produit avec son antivol. Expérience désagréable.
Review of , following an experience of by PHOEBE M. *
*Pseudonymized data at the request of the author
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The best quality ski wear on the market and the most understated prestige clothing brand. Delivery was quick, sizing perfect and the usual unmistakeable style and craftsmanship.
Review of , following an experience of by LEAH W. *
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Old fashioned French style
Review of , following an experience of by CHARLIE R. *
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Excellent website, easy to use. Great service, fast delivery.
Review of , following an experience of by PATRICIA G. *
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I ordered online over two weeks ago. I still haven’t received anything. Poor.
Review of , following an experience of by LISA A. *
*Pseudonymized data at the request of the author
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You need a tick box to denote you are ordering from outside Europe so that you can advise the duty payable too
Review of , following an experience of by DOMINIC W. *
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Easy to follow, quick checkout - would like some age & gender filters on kids clothes.
Review of , following an experience of by MAX E. *
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perfectly
Review of , following an experience of by ALEX K. *
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The site is easy to use delivery was confusing as I was not told about the taxes I had to pay and return the item I am still waiting for a reply after a emails
Review of , following an experience of by BEN E. *
*Pseudonymized data at the request of the author
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