Customer reviews for glisshop.co.uk

Customer reviews

• 5 / 5

  

  Edit Flag

  Speedy delivery, just waiting fur March to try them out in the mountain!

  Review of 27/02/2024, following an experience of 26/01/2024 by JILL W.

• 4 / 5

  

  Edit Flag

  All good.

  Review of 27/02/2024, following an experience of 27/01/2024 by SIMON W.

• 5 / 5

  

  Edit Flag

  Item ordered, delivered as notified. Boots fitted perfectly. Good service.

  Review of 27/02/2024, following an experience of 14/01/2024 by VERONICA S.

• 5 / 5

  

  Edit Flag

  Great!

  Review of 27/02/2024, following an experience of 27/01/2024 by ANDREA G.

• 1 / 5

  

  Edit Flag

  Have had an issue with my order. Replies from customer service is appallingly slow.

  Review of 26/02/2024, following an experience of 11/12/2023 by MATT J.

• 1 / 5

  

  Edit Flag

  Please believe the other reviews that say the service is genuinely terrible- I didn’t and I regret it!

  Review of 25/02/2024, following an experience of 10/12/2023 by ANNA B.

• 5 / 5

  

  Edit Flag

  Despatch and delivery on time. Good price.

  Review of 24/02/2024, following an experience of 10/12/2023 by JULIUSZ Z.

• 5 / 5

  

  Edit Flag

  Great service, super last delivery. I love my purchase

  Review of 24/02/2024, following an experience of 26/01/2024 by DOROHTY M.

• 3 / 5

  

  Edit Flag

  I placed an order with Glisshop and the size was wrong, having paid £20 for delivery I had to pay £16 to return the item and another £20 for delivery of the new size. This was disappointing but unavoidable. To add to the poor service the item took one month to arrive from France, having paid the £20 delivery charge, the communication on the delay was poor, so as a previous customer stated unless you are convinced on the size, do NOT order from this company.

  Review of 24/02/2024, following an experience of 28/11/2023 by NICHOLAS C.

• 1 / 5

  

  Edit Flag

  I spent £438 with Glisshop in one transaction and had to return one item which they didn't adequately refund leaving me feeling like I'd been ripped off and I certainly won't be using them again. Be very aware that if you return a product (wrong size or whatever) Glisshop will deduct whatever they want. Their website says they will take a maximum of £25 for for using their recommended carriage but they also claimed that my returned packaging was damaged and they deducted another £45 or so. Gloves cost £136 and I was refunded £66 - less than half the value. I asked for a photo showing proof that the package was damaged but they weren't able to do so. The gloves were in their original packaging and and were very well packaged up in a box. If you are in the UK, I would avoid Glisshop.

  Review of 24/02/2024, following an experience of 09/12/2023 by GRAHAM M.

• 5 / 5

  

  Edit Flag

  Service was brilliant, was delivered so quickly and product is quality

  Review of 23/02/2024, following an experience of 24/01/2024 by ELLIOTT B.

• 5 / 5

  

  Edit Flag

  Easy, quick and was super satisfied with the product

  Review of 23/02/2024, following an experience of 24/01/2024 by ESAT Y.

• 5 / 5

  

  Edit Flag

  Excellent service, delivered when they said, which was a bit of worry ordering something expensive online. But I needn't of worried.

  Review of 23/02/2024, following an experience of 24/01/2024 by TIM B.

• 3 / 5

  

  Edit Flag

  Skiing helmets are very good but delivery charges excessive.

  Review of 23/02/2024, following an experience of 23/01/2024 by CHARLES F.

• 5 / 5

  

  Edit Flag

  good people and service

  Review of 23/02/2024, following an experience of 09/12/2023 by CONAN K.

• 5 / 5

  

  Edit Flag

  Great experience, good price, problems with shipping were addressed quickly, very good customer service. Will happy use again.

  Review of 22/02/2024, following an experience of 23/01/2024 by SEAN G.

• 5 / 5

  

  Edit Flag

  The person I spoke to was very helpful and my Skis turned up in good time

  Review of 22/02/2024, following an experience of 23/01/2024 by MARTIN F.

• 5 / 5

  

  Edit Flag

  Ordered my skis from the UK and had them delivered to Les Ark1950. Worked perfectly, Great service and on line help.

  Review of 22/02/2024, following an experience of 23/01/2024 by DAVID T.

• 5 / 5

  

  Edit Flag

  Great service and good prices

  Review of 22/02/2024, following an experience of 22/01/2024 by IMAMUL H.

• 5 / 5

  

  Edit Flag

  Great service. Fast delivery to UK and very good price. 👍

  Review of 22/02/2024, following an experience of 23/01/2024 by NICHOLAS C.

• 5 / 5

  

  Edit Flag

  Very impressive service, speed and price. Wish I had more options with bindings but overall a great retailer.

  Review of 22/02/2024, following an experience of 22/01/2024 by STEPHEN R.

• 5 / 5

  

  Edit Flag

  Ordered as a Christmas gift. Arrived quickly with no issues. Recipient was very pleased with the product.

  Review of 22/02/2024, following an experience of 07/12/2023 by SCOTT D.

• 5 / 5

  

  Edit Flag

  Good service, and a great price for a quality product.

  Review of 21/02/2024, following an experience of 20/01/2024 by DAN J.

• 5 / 5

  

  Edit Flag

  Great service, very quick delivery and quick to help and answer on online chat, unlike Snowleader who are completely the opposite. Glisshop will also also you to split your payments using a debit card, which i havent seen before. 5 days delivery from France and their prices are great too. Will be ordering all my ski products from here in the future! Brilliant service.

  Review of 21/02/2024, following an experience of 20/01/2024 by BARRY L.

• 5 / 5

  

  Edit Flag

  Very quick delivery

  Review of 21/02/2024, following an experience of 21/01/2024 by DANIEL V.

• 5 / 5

  

  Edit Flag

  Great product and good price. Excellent delivery service.

  Review of 21/02/2024, following an experience of 20/01/2024 by NIGEL S.

• 5 / 5

  

  Edit Flag

  Super quick delivery ( 2 days )

  Review of 21/02/2024, following an experience of 22/01/2024 by BERNARD W.

• 5 / 5

  

  Edit Flag

  Excellent service. Fast delivery.

  Review of 21/02/2024, following an experience of 06/12/2023 by JON C.

• 5 / 5

  

  Edit Flag

  Top service!!

  Review of 21/02/2024, following an experience of 21/01/2024 by OWEN S.

• 5 / 5

  

  Edit Flag

  Great price and really quick delivery - arrived next day in perfect condition

  Review of 21/02/2024, following an experience of 22/01/2024 by GILES J.

• 5 / 5

  

  Edit Flag

  Excellent prices and quick dispatch. Top marks

  Review of 21/02/2024, following an experience of 21/01/2024 by KONSTANTINOS D.

• 1 / 5

  

  Edit Flag

  This is a joke. You ask for opinions and I haven't received the goods for 3 weeks. The shipment has travelled about 2.5 thousand kilometres between branches in France. You respond poorly to my emails

  Review of 21/02/2024, following an experience of 21/01/2024 by MIECZYSŁAW S.

• 5 / 5

  

  Edit Flag

  Brilliant customer service thank you!

  Review of 20/02/2024, following an experience of 22/12/2023 by NICOLE A.

• 1 / 5

  

  Edit Flag

  I spent £438 with Glisshop in one transaction and had to return one item which they didn't adequately refund leaving me feeling like I'd been ripped off and I certainly won't be using them again. Be very aware that if you return a product (wrong size or whatever) Glisshop will deduct whatever they want. Their website says they will take a maximum of £25 for for using their recommended carriage but they also claimed that my returned packaging was damaged and they deducted another £45 or so. Gloves cost £136 and I was refunded £66 - less than half the value. I asked for a photo showing proof that the package was damaged but they weren't able to do so. The gloves were in their original packaging and and were very well packaged up in a box. If you are in the UK, I would avoid Glisshop.

  Review of 19/02/2024, following an experience of 05/12/2023 by GRAHAM M.

• 5 / 5

  

  Edit Flag

  Great selection and great service

  Review of 19/02/2024, following an experience of 02/12/2023 by EMMA A.

• 5 / 5

  

  Edit Flag

  Fast free shipping. Best price on the market.

  Review of 18/02/2024, following an experience of 18/01/2024 by PAUL I.

• 5 / 5

  

  Edit Flag

  Quick and easy, glisshop really is one of the best sites when it comes to anything snow sports related. Couldn’t be any happier with the service they provide.

  Review of 18/02/2024, following an experience of 18/01/2024 by ELLIE D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great service as always. Never had any sort of problems with any deliveries

  Review of 18/02/2024, following an experience of 04/12/2023 by STUART T.

• 1 / 5

  

  Edit Flag

  Please avoid if in Uk

  Review of 17/02/2024, following an experience of 04/12/2023 by JONATHAN U.

• 5 / 5

  

  Edit Flag

  Excellent products swift delivery so all is great

  Review of 17/02/2024, following an experience of 19/01/2024 by MOYA R.

• 5 / 5

  

  Edit Flag

  Great service

  Review of 17/02/2024, following an experience of 17/01/2024 by WARD T.

• 5 / 5

  

  Edit Flag

  Great service,item and customer service is 10/10

  Review of 17/02/2024, following an experience of 17/01/2024 by ZACH F.

• 5 / 5

  

  Edit Flag

  Simple ordering and delivery. Slower than I had anticipated but was to northern Finland.

  Review of 16/02/2024, following an experience of 24/11/2023 by KARL B.

• 5 / 5

  

  Edit Flag

  Great products and great delivery

  Review of 16/02/2024, following an experience of 26/11/2023 by ROBERTO S.

• 5 / 5

  

  Edit Flag

  The helmet I bought was good quality and fit well. Delivery to the UK was good. It arrived in good time, maybe slightly longer than predicted. I was worried about having to return it as this is expensive from the UK so make sure that you have tried the product before you buy, if buying from uk but other than that. Good equipment and good delivery

  Review of 15/02/2024, following an experience of 15/01/2024 by LISA M.

• 5 / 5

  

  Edit Flag

  Easy and simple transaction, good communications and customs taxes included, so no worries about that! Also low costs!

  Review of 15/02/2024, following an experience of 16/01/2024 by ROBERT A.

• 5 / 5

  

  Edit Flag

  First class

  Review of 14/02/2024, following an experience of 14/01/2024 by CAMPBELL B.

• 2 / 5

  

  Edit Flag

  The skis eventually arrived after an extended time frame had passed. Customer service helpful when they responded / answered the telephone. First time customer and with the issues faced would not re-shop here again.

  Review of 14/02/2024, following an experience of 14/01/2024 by DOMINIC H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I called customer service for advice on my ski purchase, and was given, quick, intelligent answers to my questions and was able to confidently make my choice. Skis arrived very quickly, with excellent tracking updates.

  Review of 14/02/2024, following an experience of 13/01/2024 by ED C.

• 5 / 5

  

  Edit Flag

  Easy website, easy ordering, speedy delivery

  Review of 14/02/2024, following an experience of 14/01/2024 by ROWENA S.

• 5 / 5

  

  Edit Flag

  .Prompt despatch and delivered within 3 days of order as advertised.

  Review of 14/02/2024, following an experience of 13/01/2024 by ANITA T.

• 5 / 5

  

  Edit Flag

  Facile et efficace. Bon valeur

  Review of 14/02/2024, following an experience of 26/11/2023 by STEPHANIE G.

• 5 / 5

  

  Edit Flag

  Great website for all your snowsports gear. Delivery on the expensive side but on the whole their prices are very justifiable

  Review of 14/02/2024, following an experience of 26/11/2023 by THERESA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The website was very easy to navigate and made the ordering process so much easier.

  Review of 13/02/2024, following an experience of 27/11/2023 by ELIZABETH B.

• 4 / 5

  

  Edit Flag

  Good Service

  Review of 13/02/2024, following an experience of 30/11/2023 by RODRIGO C.

• 5 / 5

  

  Edit Flag

  Good quality product and efficient delivery

  Review of 13/02/2024, following an experience of 30/11/2023 by DAVE E.

• 5 / 5

  

  Edit Flag

  Really beautiful helmet, I love it!!! Fantastic customer service from Glisshop too!

  Review of 13/02/2024, following an experience of 13/01/2024 by ROBERT T.

• 5 / 5

  

  Edit Flag

  Everything is awesome! Very good online store!

  Review of 13/02/2024, following an experience of 25/11/2023 by BERNARD P.

• 5 / 5

  

  Edit Flag

  I found the site easy to use and was pleased with the wide range. I had a special request and needed to speak to a technician. I found everyone very friendly and helpful

  Review of 13/02/2024, following an experience of 25/11/2023 by SARAH H.

• 5 / 5

  

  Edit Flag

  Great service by the team, friendly and professional. Provided great advice about the products 👍

  Review of 13/02/2024, following an experience of 24/11/2023 by IAN H.

• 5 / 5

  

  Edit Flag

  Quick delivery, superb customer service, perfect product! Thank you!

  Review of 12/02/2024, following an experience of 25/11/2023 by ANNA G.

• 4 / 5

  

  Edit Flag

  Skis arrived promptly and bindings were perfect. There was a large scratch on the front of one ski unfortunately. The box arrived damaged so assuming the couriers were to blame for the scratch.

  Review of 12/02/2024, following an experience of 24/11/2023 by MCKEOWN J.

• 5 / 5

  

  Edit Flag

  Superb. Having been wary of post-Brexit ordering from EU, I took the plunge and was glad I did. Skis arrived well-packaged and relatively promptly. No surprise fees thankfully. Good communication along the way. Price could not remotely be matched in the UK. Very happy. Daresay returns wouldn’t be fun but if you’re sure what you need then Glisshop seems a decent bet.

  Review of 11/02/2024, following an experience of 24/11/2023 by SCOTT W.

• 5 / 5

  

  Edit Flag

  Great service, quick delivery.

  Review of 11/02/2024, following an experience of 16/12/2023 by CHRISTOPHER J.

• 5 / 5

  

  Edit Flag

  Delivered to the UK in less than a week. Very pleased

  Review of 10/02/2024, following an experience of 11/01/2024 by OLI A.

• 5 / 5

  

  Edit Flag

  Excellent service, great prices, swift delivery. What's not to like?

  Review of 10/02/2024, following an experience of 11/01/2024 by ABI A.

• 5 / 5

  

  Edit Flag

  Fantastic service and price, really nice dealing with a company that cares !

  Review of 10/02/2024, following an experience of 12/01/2024 by ANDREW R.

• 5 / 5

  

  Edit Flag

  Great prices and love my new skis!

  Review of 10/02/2024, following an experience of 11/01/2024 by OLIVIA S.

• 5 / 5

  

  Edit Flag

  Highly recommended. I took advantage of a sale promotion to purchase a new Smith helmet. Best prices even with charges for UK importation. But I bought the wrong model. I wanted Mips. The customer service was excellent correcting my error. I’m very pleased with my experience

  Review of 10/02/2024, following an experience of 09/01/2024 by SHEPHERD H.

• 5 / 5

  

  Edit Flag

  Online ordering was easy and items arrived in good time. I ordered on Black Friday so that discount covered the postage price, otherwise I would have thought twice as the postage is quite a lot.

  Review of 10/02/2024, following an experience of 25/11/2023 by RUTH H.

• 5 / 5

  

  Edit Flag

  Quick service and great prices.

  Review of 09/02/2024, following an experience of 11/01/2024 by SIMON S.

• 1 / 5

  

  Edit Flag

  Do not buy if you are in the UK. 1 - they are not a UK Company 2 - they charged £20 Delivery 3 - the product supplied was wrong and they charge £40 return So in total I am £60 down and have no product!! I have tried complaining but they blame everything on Brexit!!!

  Review of 09/02/2024, following an experience of 11/01/2024 by PHILIP R.

• 5 / 5

  

  Edit Flag

  Easy ordering - arrived much quicker than the delivery date

  Review of 09/02/2024, following an experience of 24/11/2023 by ALEX M.

• 5 / 5

  

  Edit Flag

  Very good service

  Review of 09/02/2024, following an experience of 24/11/2023 by PAUL R.

• 5 / 5

  

  Edit Flag

  Delivered on time and without any issues.

  Review of 08/02/2024, following an experience of 22/11/2023 by JOAO F.

• 5 / 5

  

  Edit Flag

  👍👍👍👍

  Review of 08/02/2024, following an experience of 23/11/2023 by NUTTER C.

• 2 / 5

  

  Edit Flag

  Did not send the model of skis I had ordered. This happened twice and I had to pay the return postage for your mistake.

  Review of 07/02/2024, following an experience of 22/11/2023 by PATRICIA J.

• 5 / 5

  

  Edit Flag

  Service was 5❄️ Quality of the armadas and salomons 5❄️ Delivery time 5❄️ So gassed planning to get the misses some new skis and boots from GLISSHOP aswell.

  Review of 07/02/2024, following an experience of 23/11/2023 by HARVEY S.

• 5 / 5

  

  Edit Flag

  large selection and speedy delivery

  Review of 07/02/2024, following an experience of 22/11/2023 by ANTHONY T.

• 5 / 5

  

  Edit Flag

  I was absolutely thrilled to receive my ski helmet just in time for my ski trip. I only ordered the helmet from UK the weekend before the ski trip following a telephone call to Glisshop, where the lady I spoke with reassured me that it was highly likely to arrive in time. I was able to track the progress of the helmet from France to UK via Chronopost and it arrived as predicted 2 days prior to my trip. Thank you

  Review of 06/02/2024, following an experience of 05/01/2024 by KATE Y.

• 5 / 5

  

  Edit Flag

  Great service. Have an excellent number of options to choose from. Great tracking of delivery.

  Review of 06/02/2024, following an experience of 06/01/2024 by DECLAN K.

• 5 / 5

  

  Edit Flag

  Item is exactly as described and came very quickly. Have used before, would use again

  Review of 06/02/2024, following an experience of 31/12/2023 by SAMANTHA B.

• 5 / 5

  

  Edit Flag

  Delivery after order was very efficient, with good intermittent communication advising progress.

  Review of 06/02/2024, following an experience of 19/11/2023 by PETER W.

• 5 / 5

  

  Edit Flag

  An international delivery, delivered on time and easy to follow tracking.

  Review of 04/02/2024, following an experience of 03/01/2024 by SCHUSTER C.

• 5 / 5

  

  Edit Flag

  Dziękuję serdecznie. Szybka dostawa . Bardzo dobra cena. Buty przetestowane w górach przy ulewie trwającej nań stop 7 godzin nie przemokły. Idealne buty na wąską stopę.

  Review of 04/02/2024, following an experience of 21/11/2023 by KAROLINA C.

• 5 / 5

  

  Edit Flag

  I’ve bought 3 pairs of skis and now a pair of boots all easy to purchase descriptions were all accurate and helpful. Especially when buying boots on line print out the side chart I know own the most COMFORTABLY pair of boots of thirty years . The only improvement would be a discount code for people who’ve bought three pairs of skis and a pair of boots!!

  Review of 04/02/2024, following an experience of 18/11/2023 by RICHARD C.

• 5 / 5

  

  Edit Flag

  Such a fantastic store with amazing products and customer service!!! Provides access to all kinds of wonderful European products which otherwise we could not get in the UK. Love you guys!!!

  Review of 03/02/2024, following an experience of 03/01/2024 by ROBERT T.

• 5 / 5

  

  Edit Flag

  Brilliant business, the sale was the best on the internet. The board arrived on time and well packaged. Couldn’t be happier

  Review of 03/02/2024, following an experience of 05/01/2024 by GORDON S.

• 5 / 5

  

  Edit Flag

  No issues with our order came when they said it would. Will definitely use again

  Review of 03/02/2024, following an experience of 19/11/2023 by ALLISON S.

• 5 / 5

  

  Edit Flag

  Good service.

  Review of 03/02/2024, following an experience of 04/01/2024 by COLIN M.

• 5 / 5

  

  Edit Flag

  Great price, straightforward and quick delivery which came on expected date.

  Review of 03/02/2024, following an experience of 04/01/2024 by MATTHEW R.

• 5 / 5

  

  Edit Flag

  Competive prices, easy to navigate and prompt delivery.

  Review of 03/02/2024, following an experience of 21/11/2023 by CAPPS M.

• 5 / 5

  

  Edit Flag

  excellent service -good communication-

  Review of 03/02/2024, following an experience of 04/01/2024 by PATRICK W.

• 5 / 5

  

  Edit Flag

  Easy to purchase and fast delivery with care.

  Review of 03/02/2024, following an experience of 18/11/2023 by AN N.

• 5 / 5

  

  Edit Flag

  Delivered safely

  Review of 03/02/2024, following an experience of 04/01/2024 by EDDY P.

• 5 / 5

  

  Edit Flag

  Easy, quickly and good prices, nobody don't pay me for review it's just my opinion !!!!

  Review of 03/02/2024, following an experience of 04/01/2024 by TOMAS P.

• 3 / 5

  

  Edit Flag

  Overall good but the returns cost is extortionate and the import process is painful involving needing to pay my own tax and ask for a refund. Not seamless ecommerce

  Review of 02/02/2024, following an experience of 03/01/2024 by MOSTYN G.

• 5 / 5

  

  Edit Flag

  Great product and prompt delivery!

  Review of 02/02/2024, following an experience of 02/01/2024 by ALEX D.

• 5 / 5

  

  Edit Flag

  Excellent Atomic ski helmet and goggles combo. Great price, great fit and great product. Very quick delivery to the UK

  Review of 01/02/2024, following an experience of 31/12/2023 by NOLAN B.

• 1 / 5

  

  Edit Flag

  Terrible service, ski bindings were delivered damaged & skis have never turned up. Do not purchase from this suppier.

  Review of 01/02/2024, following an experience of 26/12/2023 by CHRISTOPHER D.

  Answer by glisshop.co.uk

  

  Flag

  Hello, thank you for contacting us. We apologize for the inconvenience you have experienced with our service. We understand your frustration with the damaged ski bindings and the non-delivery of the skis. We took immediate action to rectify the situation, and we have processed a full refund for your order. We value your feedback and will use it to improve our services in the future. If you have any further concerns or would like to discuss this matter further, please feel free to contact us directly. Best regards, The Team Glisshop

Reviews displayed in chronological order