huezbikehire.com

Customer reviews for huezbikehire.com

4.5 / 5 1

Calculated from 27 reviews obtained over the last 12 months

102 reviews since 22/11/2017

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Information huezbikehire.com

  • Company

  • Description

    Location de vélo en ligne à l'Alpe d'Huez et Bourg d'Oisans. Atelier de réparation. Bénéficiez de nos conseils d'experts. Bike Hire shop in Alpe d'Huez

  • Address

    Rue du Général de Gaulle 38520 Bourg d'Oisans

  • Website

    http://www.huezbikehire.com

  • Category

    Sports

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Customer reviews

  • 5 / 5 1
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    Great shop, very helpful. Killian was incredibly helpful and had great suggestions. Really appreciated it. The bike that I hired was great and in great running order.

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  • 5 / 5 1
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    Friendly staff who helped us adjust the bikes we rented so that the seat was a comfortable height for our ride. They also were great helping us find shoes to use while on the bikes as well. Got to have a great day of riding without the hassle of transporting our bikes around

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  • 5 / 5 1
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    I had an excellent experiece renting from Huez Bike Hire, aka, Cycles et Sports. The bikes were in great shape and exactly as we'd reserved. The staff was friendly and helpful. Very pleased overall!

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  • 3 / 5 1
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    5 bikes were hired, we were expecting to get a 11-34 on all bikes, only 3 were equipped with the requested cassette, 1 was changed the following day when the person on it couldn't get up Alpe d'huez, knee injury, final one was not changed which put a bit of a damper on the holiday.

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  • 5 / 5 1
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    Everything goes as it should be.

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  • 5 / 5 1
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    Renting a very nice road bike was a very easy process. The bike feels just as good a fit as my own. It is in very good condition.

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  • 5 / 5 1
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    Bon accueil

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  • 4 / 5 1
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    Very good service and bikeshop

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  • 5 / 5 1
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    I booked two bikes for my kids in advance of a 4 day stay in Bourg. The bikes were ready for us to pick up the day before. Excellent quality and service. I also needed my own bike repairing while there—the mechanic fixed it the same day very cheaply. Highly recommended!

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  • 5 / 5 1
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    Good service and location of the place.

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  • 2 / 5 1
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    I found the website difficult. Wanted to hire five bikes which had to be booked one at a time. I only succeeded in booking 4 The calendar was not very responsive. I will try again to book the fifth bike. Frustrating!

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  • 5 / 5 1
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    Hired a bike for one day to climb Alpe d’Huez. The bike was ready when I arrived at the store and everything was as desired. The people from the shop were kind and helpfull and overall the service was excellent.

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  • 5 / 5 1
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    Really happy with our hire from the team. We hired a pinnarello and three electric BMC flat bar bikes and all were in top condition. Chapeau to Thoma in the workshop too as he is a legend! The hire shop is always super busy so just be patient, enjoy browsing all the cool stuff in the shop while you wait and Thoma and his team will sort you out as quick as they can. Great central location right opposite the tourist information office. The BMC bikes battery got us up Alp D'huez down col de Sarrone and back to Bourg D'Oisan via Mizoen and la Garde and down the bottom of the Alp again. Just! Stick to eco mode on the hills and you can just make it :)

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  • 5 / 5 1
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    Me solucionaron un problema y pude alquilar la bicicleta

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  • 5 / 5 1
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    Choice of language, good product descriptions, straightforward

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  • 5 / 5 1
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    Very helpful and efficient service

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  • 5 / 5 1
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    simple quick and easy to reserve

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  • 4 / 5 1
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    Ordering was relatively simple, I was slightly confused as it wasn't clear that my order had been accepted and placed into the cart.

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  • 5 / 5 1
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    Great service and the bike was set up perfectly ready for collection

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  • 5 / 5 1
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    Thank you so much, it’s time to ride a Pinarello F12 🙏🏻🥳

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  • 4 / 5 1
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    A good service but it’s a bit slow, like my cycling 😀

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  • 4 / 5 1
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    Online service as expected

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  • 1 / 5 1
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    The website is not working properly. Loading times are huge.

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  • 5 / 5 1
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    Easy to make an order and possibiity to choose different padels.

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  • 5 / 5 1
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    Super easy and convenient ordering setup!

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  • 5 / 5 1
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    Booking process for bike hire in June was straightforward. I can’t yet comment on the bike!

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  • 5 / 5 1
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    Excellent website, easy to navigate and order

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  • 5 / 5 1
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    Easy and clear

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  • 5 / 5 1
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    easy to used,simple

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  • 4 / 5 1
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    On-line ordering process seemed to work well. Good product description and easy payment processing. The bike size selection step is a bit confusing as the drop-down selections do not align with the sizing chart. My bike rental is 6 months from now, so I can't comment on the actual rental bike and service.

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  • 5 / 5 1
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    Brilliant service, really helpful guys in the shop which made our whole trip so much easier and more memorable. I was weary about hiring a bike as you just don't know what you are going to get, but these guys were so professional and knowledgeable. I would recommend them to anyone going out there. Way easier than transporting my bike on planes and hire cars.

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  • 5 / 5 1
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    Easy to rent. Awaiting to see if the bike is actually a Pinarello as shows or a NN carbon bike.

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  • 5 / 5 1
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    Hassle free experience plus they dealt with a last minute bike change easily.

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  • 2 / 5 1
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    I can’t find anywhere in the web that I have to pay a deposit when getting the bike. My surprise was when I got to the shop and they ask me 1000€ as a deposit, I agreed to pay because I hadn't any other options. Then we realized they don't work with "maestro" credit card, so I couldn't pay, finally I left my ID card there during the rental. When I arrived home I realized I left my pedals on the bike (my fault), I called to the rental twice and finally they ask me to write them a mail with a picture of the pedals, they never replied the mail. They aren't the most professional bike rental you can find.

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  • 5 / 5 1
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    To date I have only made a reservation, and they’ve charged my account. All good so far.

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  • 5 / 5 1
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    Parfait

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  • 5 / 5 1
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    Great customer service - Great Bikes!

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  • 5 / 5 1
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    Awesome service

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  • 5 / 5 1
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    Mon vélo personnel tombe en panne la veille de l’ascension de l’Alpes. Je consulté le site vers 19h00, je réserve un des derniers vélos route e et le lendemain à 10h00 je suis en train de grimper .... quelques clics la veille, quelques réglages pour mettre à ma taille. Super service avec le sourire alors qu’il y a une file d’attente,

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  • 5 / 5 1
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    - Réservation facile : aide téléphonique pour les mesures à donner... - Excellent accueil en boutique et précieux conseils. - Matériel d'excellente qualité, pratiquement neuf, très performant.

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  • 1 / 5 1
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    Made reservations for 4 bikes a month before arrival at Huez. Everything paid for via Huezbikehire webshop. Confirmation received by mail. Unfortunately received a mail the evening behore pick up that everything was sold out, and we would get our money back...so we couldn't ride our bikes during our visit...very dissappointing.

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  • 5 / 5 1
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    Very happy with the bike and the ability to rent in a great location.

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  • 5 / 5 1
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    Website worked very well. I cannot rate the actual rental bike as I will not pick up the bike for a couple of weeks.

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  • 5 / 5 1
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    Great service. Staff although busy were helpful and accommodating. Would use again if in the area.

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  • 1 / 5 1
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    I booked a bike to check off a bucket list climb (Alp D'huez) ahead of the tour. Per the website there were multiple bikes available so I excitedly made my reservation. 1 week later they cancelled my reservation with no notice or communication. I only saw the refund on my credit card, otherwise I would have shown up with all my gear and had no bike available. They will not respond to any of my queries.

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  • 5 / 5 1
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    This review is about the ordering process only. The bikes have not been picked up yet. Website easy to use. Very good to be able to see available dates at a glance. A question I sent was answered quickly.

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  • 5 / 5 1
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    I rented 2 different bikes on 2 days this week. I reserved online late the night before, giving them almost no time to prepare. However, both times the service was friendly and excellent. I’ll definitely use them again.

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  • 4 / 5 1
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    So far so good. Website super easy to navigate. Clear and precise. Can’t wait to arrive in Bourg d’Oisan and try the bike.

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  • 5 / 5 1
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    I had a phone call with the shop owner very kind

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  • 5 / 5 1
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    Excellent communication. Very quick response time and good information.

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  • 5 / 5 1
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    Très bien

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  • 4 / 5 1
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    Easy and simple to book

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  • 2 / 5 1
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    I have emailed the company several times to ask questions about my booking and they do not reply.

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  • 5 / 5 1
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    I made this reservation with Huez Bike Hire because I rented a bike from them previously and it was a great experience. The entire process was very professional and provided very detailed and attentive personal attention.

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  • 3 / 5 1
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    Repeated difficulties with entering of the dates. Time after time date entered as NaN/NaN/NaN. I had numerous attempts before order was processed. Left me less than confident about the booking.

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  • 5 / 5 1
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    God information og god service

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  • 5 / 5 1
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    Magasin contacté par tel pour louer un vélo route pour l'épreuve de la Grande Marmotte, la personne était très sympathique et le service est excellent avec vélo récupéré la veille de l'épreuve (sans que cela compte une journée de location additionnelle), mécano disponible le matin même au cas où souci (alors que départ le dimanche à 7h du matin) et possibilité de le rendre jusqu'au soir (le dimanche!). Excellents modèles prestige proposés (Colnago v3 et Pinarello F12, les deux à disque et en Di2). Tarif raisonnable. Réservation réalisée ensuite via le site internet sans aucune difficulté avec précision de mes demandes particulières. Je ne vois pas ce que je pourrais demander de plus !

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  • 4 / 5 1
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    Easy to navigate website and straight forward bike rental. Bike sizes are difficult but hopefully all will be good on the day. Looking forward to being part of the Marmotte

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  • 5 / 5 1
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    Very easy and quick service

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  • 5 / 5 1
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    I was having a little difficulty due to my lack of understanding of the French language but was helped by a kind assistant via the chat box. Merci.

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  • 5 / 5 1
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    Faster and Kindly repaly from the Huez Bike team !!

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  • 5 / 5 1
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    Really straightforward service!

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  • 1 / 5 1
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    The shop was closed on the day the bike was ordered. Only after asking in the hotel next to the store, the owner could be contacted after which we had to wait another hour and a half until we could depart with the requested bike.

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  • 5 / 5 1
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    I found it straightforward

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  • 1 / 5 1
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    Réservation annulée manuellement par le revendeur le lendemain, bien qu'elle ait été validée en ligne. Pas d'explications données par le loueur.

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  • 5 / 5 1
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    Everything was really easy and smooth, and the bike itself was a delight

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  • 5 / 5 1
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    très bon accueil et conseil

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  • 4 / 5 1
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    The service was good and the mechanic fixed my mechanical problem when I reported it, but did not offer any discount.

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  • 5 / 5 1
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    Matériel parfait. Bon accueil et prise en main.

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  • 5 / 5 1
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    great reception, everything was ok.

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  • 4 / 5 1
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    prima mogelijkheid om race fiets te huren. alleen betaling omdat ik fiets eind van de dag kwam halen / (huur)schoenen waren niet in juiste maat leverbaar, maar was wel gegarandeerd

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  • 5 / 5 1
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    Very kindly and professionnal .

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  • 5 / 5 1
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    Very easy to book on the website and good products.

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  • 5 / 5 1
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    good

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  • 4 / 5 1
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    Good ! very easy to find and to reserve !

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  • 5 / 5 1
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    I booked a medium for my wife, then attempted to book a medium for myself, they were all taken, so had to take a large - hopefully I will manage with a large??

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  • 5 / 5 1
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    Good site to arrange everything

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  • 5 / 5 1
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    Very good services and advices on phone. Easy to use website. Very satisfied.

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  • 5 / 5 1
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    Very good website. Easy to use on mobile device.

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  • 4 / 5 1
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    very good

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  • 5 / 5 1
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    Great bike with good settings for cycling in mountain. The staff is very friendly and helpfull to tune your bike before your ride

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  • 5 / 5 1
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    Great team. Excellent bikes that are ideal for the surrounding climbs (!) Good selection of appropriate gear to purchase, if you need it.

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  • 5 / 5 1
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    Nice and easy, good prices

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  • 4 / 5 1
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    All IS Ok

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  • 1 / 5 1
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    Commande non satisfaite: impossible de la récupérer car le magasin était fermé pendant le week-end!

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    Answer by huezbikehire.com
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    Bonjour, Oui effectivement notre magasin était fermé ce jour car la météo annonçais de la neige en montagne et du mauvais temps. Je vais vous rembourser votre location dès aujourd'hui. Je m'excuse pour ce désagrément et vous souhaite une bonne continuation. Cordialement. Jean-Philippe

    Answer by huezbikehire.com
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    Je viens d'annuler votre paiement du 27 avril. Il n'y aura pas de mouvement d'argent. Bonne soirée. Cordialement. Jean-Philippe

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  • 4 / 5 1
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    Bon site simple d'accès

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  • 5 / 5 1
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    clear communication, quick responses.

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  • 5 / 5 1
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    Very easy and quick response

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  • 5 / 5 1
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    Excellent website. Easy to use

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  • 5 / 5 1
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    ordering was easy so excited to be getting closer to riding in France

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  • 5 / 5 1
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    Great response to my email. Quick friendly and efficient.

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  • 5 / 5 1
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    Excellent service

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  • 4 / 5 1
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    Efficient service, easy to deal with, friendly.

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  • 5 / 5 1
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    Excellent so far. Looking forward to picking the bike up and enjoying my cycle in the Alps!

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  • 5 / 5 1
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    Really easy to rent the bike online, I also get a email from shop asking for my dimensions so they will have my bicycle ready on my arrival.

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