Customer reviews for lampcommerce.com

Customer reviews

• 5 / 5

  

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  Very helpful. Meet the delivery dates

  Review of 20/09/2024, following an experience of 31/08/2024 by DINA M.

• 5 / 5

  

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  Brilliant service

  Review of 06/06/2024, following an experience of 14/05/2024 by KAREN P.

• 4 / 5

  

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  Item took longer than expected to arrive.

  Review of 26/04/2024, following an experience of 11/03/2024 by DAVE C.

• 5 / 5

  

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  Uk buyer here, can’t fault the communication and profesional approach to the whole purchase. Arrived ahead of schedule, packed beautifully and in perfect condition. Thank you very much.

  Review of 29/03/2024, following an experience of 13/03/2024 by TERENCE K.

• 5 / 5

  

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  Very impressed, delivery faster than expected as out of stock when order, kept informed of progress

  Review of 09/01/2024, following an experience of 10/12/2023 by STEVE C.

• 5 / 5

  

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  Easy to order. Good communication. Delighted with the quality of the product. Shame it required import duty. Perhaps a uk agent could resolve this issue

  Review of 15/12/2023, following an experience of 27/11/2023 by ALAN H.

• 5 / 5

  

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  I recieved good communication and updates on when to expect the lamp.

  Review of 02/11/2023, following an experience of 25/09/2023 by CAROLINE E. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  1. Lack of Delivery Information: To begin with, I placed my order without receiving any information about the expected delivery date. This lack of transparency made it incredibly challenging for me to plan and prepare for the arrival of my purchase, especially concerning installation. 2. Inaccurate Delivery Timeframe: After reaching out to inquire about my order’s status, I was informed that delivery would take approximately 20-25 days. However, this timeframe was grossly exceeded when I was given a shipment date in the “first week of October.” Considering that I made my purchase on September 7th, this delay was utterly disheartening. While I appreciate the quick response and subsequent delivery, the initial misinformation was a major inconvenience. 3. Unexpected Additional Charges: To make matters worse, a few days later, I received an unexpected message from FedEx, which I initially believed to be a scam due to its unexpected nature. The message informed me that I needed to pay an additional £96.67 in duties, taxes, and fees related to my order. To my surprise, the tracking number provided in the FedEx message matched the one previously given to me by Lampcommerce Shop. This lack of communication and transparency regarding additional charges was highly disappointing. I must emphasize my profound disappointment with the overall lack of communication, professionalism, and customer service exhibited by Lampcommerce Shop throughout this entire ordeal. As a loyal customer, I had expected a much smoother and more transparent shopping experience.

  Review of 13/10/2023, following an experience of 08/09/2023 by GAVIN J. *

  *Pseudonymized data at the request of the author

  Answer by lampcommerce.com

  

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  Dear Tania, we are implementing the delivery time of the products on our website briefly, we apologize for that. We are always available via email, if one wants to know if an item is in stock or not before purchasing the product. We shipped your order within 20 days, we did the best we could to meet your requests, even if the supplier informed us of a little delay which we immediately let you know. When a non EU customer order from us, they are informed 2 times that VAT and custom duties need to be paid separately: when adding the item to the cart and before proceeding with the payment in the cart. Thank you for your constructive criticism, we want to improve day by day. Lampcommerce team

• 5 / 5

  

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  Excellent throughout from order to purchase

  Review of 13/10/2023, following an experience of 07/09/2023 by EVA J. *

  *Pseudonymized data at the request of the author

  Answer by lampcommerce.com

  

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  Dear David, thank you so much for your positive feedback. Lampcommerce team

• 5 / 5

  

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  excellent

  Review of 17/09/2023, following an experience of 16/08/2023 by ABBIE G. *

  *Pseudonymized data at the request of the author

  Answer by lampcommerce.com

  

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  Thank you very much Keith for your positive feedback! Lampcommerce team

• 5 / 5

  

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  Simple transaction. Easy to do business with. Responded to emails promptly and clearly. Kept me advised of order status. Delivered early and exactly what I ordered. Would readily do business with them again

  Review of 07/07/2023, following an experience of 09/05/2023 by ARTHUR W. *

  *Pseudonymized data at the request of the author

  Answer by lampcommerce.com

  

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  Dear Allan, thank you so much for your positive feedback! Lampcommerce team

• 5 / 5

  

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  Good product, great service

  Review of 07/07/2023, following an experience of 24/04/2023 by HELEN M. *

  *Pseudonymized data at the request of the author

  Answer by lampcommerce.com

  

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  Dear Andy, thank you so much for your positive feedback! Lampcommerce team

• 5 / 5

  

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  Good price and lamps arrived promptly

  Review of 29/11/2022, following an experience of 08/11/2022 by GARY M. *

  *Pseudonymized data at the request of the author

  Answer by lampcommerce.com

  

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  Dear Shirley, Thank you very much for your positive feedback. Best regards Lampcommerce team

• 3 / 5

  

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  The lamp turned up about 4 weeks late and I struggled to reach anyone in customer services for an update. When the lamp turned up is was excellent. Well packaged and good quality. I’m happy with the lamp but customer services needs improving.

  Review of 23/11/2022, following an experience of 01/05/2022 by NICOLE C. *

  *Pseudonymized data at the request of the author

  Answer by lampcommerce.com

  

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  Good morning, we are really glad the lamp met your requirements. Unfortunately in the period of time in which you made the order we were moving from a place to another, therefore we had some delays in responses. Thank you for your good feedback.

Reviews displayed in chronological order