Customer reviews for museivaticanitickets.com

Customer reviews

• 1 / 5

  

  Edit Flag

  SCAM!!! DO NOT TRUST, I NEVER RECIEVED MY TICKET NOR REFUND.

  Review of 08/10/2025, following an experience of 07/09/2025 by RUSUDAN B.

• 4 / 5

  

  Edit Flag

  Just still waiting for my ticket the entry is today but I don't have the ticket yest

  Review of 08/10/2025, following an experience of 07/09/2025 by DI C.

• 5 / 5

  

  Edit Flag

  Easy to navigate and understand.

  Review of 05/10/2025, following an experience of 13/09/2025 by ANNMAREE V.

• 5 / 5

  

  Edit Flag

  All good so far. We will now see the rest of the experience once I present my tickets at the Museum.

  Review of 05/10/2025, following an experience of 07/09/2025 by SIMON S.

• 1 / 5

  

  Edit Flag

  Your ticket link and options are poor

  Review of 05/10/2025, following an experience of 14/09/2025 by RONALD W.

• 1 / 5

  

  Edit Flag

  Didn’t get the ticket, no meeting point was sent where can we get our tickets. Couldn’t reach them on phone. It is a scam.

  Review of 04/10/2025, following an experience of 14/09/2025 by GRETA K.

• 1 / 5

  

  Edit Flag

  You sent me an email today cancelling my three tickets without any explanation. I would like to understand the reason for this cancellation and request further clarification as soon as possible. Opción más educada pero igual de firme: > I received an email today informing me that my three tickets were cancelled, but no explanation was provided. Could you please clarify the reason for this cancellation?

  Review of 03/10/2025, following an experience of 14/09/2025 by ALAN S.

• 1 / 5

  

  Edit Flag

  I didn’t received the tickets, I want my money back.

  Review of 03/10/2025, following an experience of 13/09/2025 by MARIA D.

• 3 / 5

  

  Edit Flag

  I did not receive my tickets and confirmation yet, purchase was in Sept 13th

  Review of 03/10/2025, following an experience of 13/09/2025 by CAROLE C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I am extremely satisfied with the quick, friendly, and efficient response I received to my questions. Congratulations!

  Review of 03/10/2025, following an experience of 05/09/2025 by JUAN A.

• 1 / 5

  

  Edit Flag

  I have not received my tickets by email yet.

  Review of 02/10/2025, following an experience of 12/09/2025 by ANN S.

• 1 / 5

  

  Edit Flag

  Estafadores

  Review of 02/10/2025, following an experience of 14/09/2025 by VICTORIA R.

• 5 / 5

  

  Edit Flag

  Quick and easy to navigate.

  Review of 02/10/2025, following an experience of 12/09/2025 by R. C.

• 3 / 5

  

  Edit Flag

  Ainda não recebi a confirmação da compra dos meus ingressos por e-mail.

  Review of 01/10/2025, following an experience of 14/09/2025 by JAIRO F.

• 5 / 5

  

  Edit Flag

  Easy to follow instructions

  Review of 01/10/2025, following an experience of 04/09/2025 by AIDEN H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  A completly desaster. I never received my tickets. The customer support are bots. You ruined my day. I am still waiting for the refund.

  Review of 01/10/2025, following an experience of 12/09/2025 by LEWIS M. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  Todavía no recibo mis boletos y me preocupa mucho no recibirlos. Además de que no encontré la opción de compra que necesitaba y tuve que gastar en un ticket extra para poderlo hacer como necesitaba. No recibí ayuda por parte de ningún representante. Me pareció muy elevado el costo comparado con otros sitios.

  Review of 01/10/2025, following an experience of 14/09/2025 by ARTURO A.

  Answer by museivaticanitickets.com

  

  Flag

  Estimado/a cliente: Gracias por su mensaje. Ya hemos trasladado su solicitud directamente a nuestro equipo de Atención al Cliente, que se encargará de todo para que pueda descargar (e imprimir) sus entradas y las audioguías para su visita programada. En breve recibirá en su correo los enlaces de acceso y las instrucciones paso a paso. Como recordatorio, las entradas se entregan hasta 24 horas antes de la visita y son plenamente válidas para la fecha y la hora seleccionadas. Si necesita ayuda adicional, por favor escríbanos a info@thewalkertours.com. Un saludo.

  Answer by Arturo A

  

  Flag

  Muchas gracias por su atención. Quedo en espera de los boletos.

  Show exchanges Hide exchanges
• 3 / 5

  

  Edit Flag

  Aún no me ha llegado mi boleto

  Review of 01/10/2025, following an experience of 05/09/2025 by EDNA L.

  Answer by museivaticanitickets.com

  

  Flag

  Estimado/a cliente: Gracias por su mensaje. Ya hemos trasladado su solicitud directamente a nuestro equipo de Atención al Cliente, que se encargará de todo para que pueda descargar (e imprimir) sus entradas y las audioguías para su visita programada. En breve recibirá en su correo los enlaces de acceso y las instrucciones paso a paso. Como recordatorio, las entradas se entregan hasta 24 horas antes de la visita y son plenamente válidas para la fecha y la hora seleccionadas. Si necesita ayuda adicional, por favor escríbanos a info@thewalkertours.com. Un saludo.

• 5 / 5

  

  Edit Flag

  It was simple to use and book tickets

  Review of 01/10/2025, following an experience of 13/09/2025 by CONNOR R.

  Answer by museivaticanitickets.com

  

  Flag

  Dear customer, Thank you for your feedback — we’re glad it was simple to use and book tickets. As a reminder, your tickets (and any included digital content) are sent by email up to 24 hours before your visit and are valid for the selected date and time. If you need anything else, please write to info@thewalkertours.com. Kind regards.

• 4 / 5

  

  Edit Flag

  Ich bin kulturell sehr interessiert

  Review of 01/10/2025, following an experience of 14/09/2025 by ALFRED H.

  Answer by museivaticanitickets.com

  

  Flag

  Sehr geehrte/r Kunde/in, vielen Dank für Ihre Nachricht. Es freut uns, dass Sie kulturell sehr interessiert sind. Wenn Sie Unterstützung bei der Auswahl von Tickets, Zeitfenstern oder Audioguides benötigen, helfen wir Ihnen gern weiter. Ihre Tickets (und ggf. digitale Inhalte) werden per E-Mail bis zu 24 Stunden vor dem Besuch zugestellt und sind für das ausgewählte Datum und Zeitfenster gültig. Für persönliche Beratung schreiben Sie uns bitte an info@thewalkertours.com. Mit freundlichen Grüßen

• 1 / 5

  

  Edit Flag

  Nada satisfeita, cobram mais que os bilhetes normais pora ter um serviço mais comodo e rapido e só tive os bilhetes quando faltavam 30 minutos para a hora reservada. Não recomendo a compra neste site.

  Review of 01/10/2025, following an experience of 07/09/2025 by OLIVER W. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  It’s a scam. I bought my tickets for October 9 and they assure it was for sept 5. Really bad experience

  Review of 01/10/2025, following an experience of 05/09/2025 by CASSANDRA D.

• 5 / 5

  

  Edit Flag

  Is ok

  Review of 30/09/2025, following an experience of 06/09/2025 by YULIENA O.

  Answer by museivaticanitickets.com

  

  Flag

  Dear customer, Thank you for your feedback — we’re glad everything was okay. If there’s anything we can improve or help with, please write to info@thewalkertours.com. Kind regards.

• 3 / 5

  

  Edit Flag

  Pricey and took a while to figure it out, but that could just be user error.

  Review of 30/09/2025, following an experience of 04/09/2025 by LISA W.

• 1 / 5

  

  Edit Flag

  I bought tickets with a mistaken date. I asked for a refund in less than 30 minutes to no avail

  Review of 30/09/2025, following an experience of 06/09/2025 by KEVIN A.

• 5 / 5

  

  Edit Flag

  fue todo muy claro para poder hacer la compra y rapido

  Review of 30/09/2025, following an experience of 13/09/2025 by PAOLA V.

  Answer by museivaticanitickets.com

  

  Flag

  Estimado/a cliente: ¡Muchas gracias por su valoración! Nos alegra saber que el proceso de compra fue claro y rápido. Sus entradas se enviarán por email hasta 24 horas antes de la visita y son válidas para la fecha y hora seleccionadas. Si necesita cualquier ayuda adicional, estamos a su disposición en info@thewalkertours.com. Un saludo.

• 1 / 5

  

  Edit Flag

  scam site, not the official museum, but pretending to be

  Review of 30/09/2025, following an experience of 13/09/2025 by JELMER V.

  Answer by museivaticanitickets.com

  

  Flag

  Dear customer, We’re sorry you had this impression. We are an independent ticketing and digital-content platform. At all times, our website clearly indicates—both in the logo and in the legal texts—that we are not the official museum site, and we never present ourselves as the official site in any communication. Our tariff includes the booking service, dedicated customer support, and our digital audioguide content. The total price is shown transparently before payment and is expressly accepted at checkout. Tickets issued through our service are fully valid for entry, and delivery takes place up to 24 hours before the visit (often sooner), as indicated prior to purchase. If you share your booking code at info@thewalkertours.com, we’ll review your order in detail and address any issue you experienced. We take feedback seriously and remain committed to improving our service. Kind regards

• 4 / 5

  

  Edit Flag

  Excelente

  Review of 30/09/2025, following an experience of 07/09/2025 by SONIA A.

  Answer by museivaticanitickets.com

  

  Flag

  Estimado/a cliente: ¡Muchas gracias por su valoración! Nos alegra saber que su experiencia fue excelente. Si necesita cualquier ayuda adicional, quedamos a su disposición en info@thewalkertours.com. Un saludo.

• 1 / 5

  

  Edit Flag

  Hello. On September 12th, I bought 3 tickets for the Vatican on the 19th at 3:00 p.m. We haven't received the tickets yet. Please let me know what's new. I'm leaving my cell phone number to clarify any questions. +34 676 268 253

  Review of 30/09/2025, following an experience of 12/09/2025 by JULIA D.

  Answer by museivaticanitickets.com

  

  Flag

  Dear customer, Thank you for your message. We’ve already forwarded your request directly to our Customer Service Team, who will handle everything so you can download (and print) your tickets and the audioguides for your scheduled visit. You’ll receive the access links and step-by-step instructions shortly at your email. As a reminder, tickets are delivered up to 24 hours before the visit and are fully valid for the selected date and time. If you need any additional assistance, please write to info@thewalkertours.com. Kind regards.

• 5 / 5

  

  Edit Flag

  very good

  Review of 30/09/2025, following an experience of 12/09/2025 by JUAN I.

  Answer by museivaticanitickets.com

  

  Flag

  Dear customer, Thank you for your feedback — we’re glad you had a very good experience. If there’s anything else we can do for you, please reach us at info@thewalkertours.com. Kind regards.

• 1 / 5

  

  Edit Flag

  I don't receive y billets !!!

  Review of 30/09/2025, following an experience of 12/09/2025 by ELLIE F. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  IMPORTANT! There is currently no availability for the selected date/time in your reservation. You need to select an alternative date/time to secure your tickets. Update Booking

  Review of 30/09/2025, following an experience of 05/09/2025 by MARIA L.

• 1 / 5

  

  Edit Flag

  Appears to be a scam

  Review of 30/09/2025, following an experience of 14/09/2025 by DAVID B.

  Answer by museivaticanitickets.com

  

  Flag

  Dear customer, We’re sorry you had this impression. We are an independent ticketing and digital-content platform. At all times, our website clearly indicates—both in the logo and in the legal texts—that we are not the official site, and we never present ourselves as such. From this brief comment we can’t verify whether you are a customer. If you share your booking code and the purchase email at info@thewalkertours.com, we’ll review your case immediately and provide a detailed explanation. As a reminder, tickets are delivered up to 24 hours before the visit and are fully valid for the selected date/time, and every purchase requires express acceptance of our Terms & Conditions. Kind regards.

• 1 / 5

  

  Edit Flag

  Bought tickets 2 weeks ago, got confirmed and charged. No tickets were available, no notifications. Called day before and was assured tickets were coming. Got message the day of the Vatican museum visit that I had to reschedule. 😒 Flying back tomorrow.

  Review of 30/09/2025, following an experience of 04/09/2025 by GERARDO G.

• 5 / 5

  

  Edit Flag

  Found the website easy to use and had lots of good information. Would be helpful to know when I will receive the tickets.

  Review of 30/09/2025, following an experience of 13/09/2025 by CARL B.

  Answer by museivaticanitickets.com

  

  Flag

  Dear customer, Thank you for the kind words — we’re glad the site was easy to use and informative. Regarding delivery: your tickets (and any included digital content) are sent by email up to 24 hours before your visit (often much sooner), as indicated before purchase. They’re fully valid for the date and time you selected. If your visit is approaching and you’d like us to double-check the status, please send your booking code to info@thewalkertours.com and we’ll confirm. Tip: check your spam/promotions folder and add our address to your contacts to ensure delivery. Kind regards.

• 1 / 5

  

  Edit Flag

  The zero refund policy is disturbing and unheard of. Your average ratings are pretty poor and customers don’t receive tickets in a timely fashion. So… I’m out €330.

  Review of 30/09/2025, following an experience of 13/09/2025 by PATRICK R.

Reviews displayed in chronological order