onepark.co

Customer reviews for onepark.co

4.4 / 5 1

Calculated from 1413 reviews obtained over the last 12 months

3562 reviews since 20/12/2020

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Information onepark.co

  • Company

    ONEPARK

  • Description

    Compare the best offers and book your parking space in more than 2000 car parks in Europe. Save up to 60%.

  • Address

    10, rue du Chaptal 75009 PARIS

  • Website

    https://www.onepark.co/uk

  • Category

    Auto and motorcycle

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Customer reviews

  • 5 / 5 1
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    All good

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  • 5 / 5 1
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    Trubblefree in and out multiply times. 25€ cheaper than SABA for 2 nights.

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  • 3 / 5 1
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    If I search for airport parking, basel, it's not easy to find the F1 parking on your website.

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  • 5 / 5 1
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    First time using you . Very smooth in the meantime

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  • 5 / 5 1
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    It wasn't first time I have used this parking. Easy access for my van.

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  • 5 / 5 1
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    Globally easy to find a car park in a designed area Have used Onepark in the past with no problem. Hope it will goes on similarly for the next usage Onepark needs to ensure that large SUV can enter the garage, sometimes access is too tiny and curvy

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  • 5 / 5 1
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    Easy and without problems, to be recommended

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  • 5 / 5 1
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    my go to site

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  • 5 / 5 1
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    Fast and effective.

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  • 5 / 5 1
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    Everything easy go.

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  • 4 / 5 1
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    I would have liked to be able to filter results. ie Valet, indoor, outdoor, short term, long term.

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  • 5 / 5 1
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    Very easy process from start to finish. Good choice of parking options and good prices.

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  • 5 / 5 1
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    Very efficient

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  • 5 / 5 1
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    It was easy to navigate and efficient.

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  • 5 / 5 1
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    Excellent!

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  • 2 / 5 1
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    Parking barriers didn’t open automatically, had to take a ticket and talk to the staff. The staff didn’t talk English, so it was very complicated to resolve the situation and exit the parking.

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    Answer by onepark.co
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    Dear client, thank you for your comment and we are sorry to hear that you had problems leaving the car park. We have checked in the system and we can see that the booking was cancelled. We have forwarded your message to the quality department who will get in touch with the car park. Thank you for trusting in Onepark.

    Answer by Oscar R
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    Hello, apparently I made a mistake, and I’ve booked parking for today instead of yesterday. Please do not cancel my booking and do not issue refund as I have used the parking yesterday, 17/08.

    Answer by onepark.co
    Flag

    Dear client, thank you for your respond. However, your booking is already cancelled and refunded. But please do not worry. One of our colleagues will get in touch with you and will find a solution for your situation.

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  • 5 / 5 1
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    It was easy und clear.

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  • 5 / 5 1
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    Excellent

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  • 5 / 5 1
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    ...

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  • 5 / 5 1
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    It should be possible to allow extending the duration afterwards rather needing to Create a new booking from scratch for the same parking

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    Answer by onepark.co
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    Dear client, thank you for your comment. Should you exceed the duration of your booking, it is not necessary to modify or to do a new booking. According to the carpark policy, you will be asked to pay an extra-fee when leaving the carpark or, should a Onepark keyboard be installed, the corresponding amount will be charged directly on your credit card, when entering your code. In case for further questions in your next bookings please do not hesitate to contact us: https://www.onepark.co/contact Thank you for trusting in Onepark!

  • 5 / 5 1
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    easy to book

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  • 4 / 5 1
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    Easy to book

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  • 4 / 5 1
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    Nice garage up to a beautiful hotel lobby. Only problem was the exit was the same as the entrance. Kind of scary but luckily no one came in at the same time. When we entered we only had to back up and let them out. No problems

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  • 4 / 5 1
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    Could be useful to include PayPal or other form of payment method. Since in The Netherlands the use of a Credit Card is not that commen.

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  • 4 / 5 1
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    The booking went smoothly the location and directions to the carpark are very clear When the payment had to be done I could not get the 10% discount they promised me ?

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    Answer by onepark.co
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    Dear client, thank you for your comment. We have sent you an email in order to understand to which promo code you are referring to. That way we can study your case. We are looking forward to your answer.

  • 5 / 5 1
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    Easy and efficient.

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  • 5 / 5 1
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    The Onepark app was very easy to navigate. The reservation process was simple and our reserved spot was exactly as expected according to the information provided on the app.

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  • 5 / 5 1
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    Great localisation.

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  • 5 / 5 1
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    Had to wait 20 minutes for registration, otherwise very good.

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  • 4 / 5 1
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    Can ne without tax

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  • 5 / 5 1
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    All easy peasy

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  • 5 / 5 1
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    Quick & easy booking with great flexibility

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  • 5 / 5 1
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    Very good, great service. I would recommend.

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  • 5 / 5 1
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    Booking process straight forward snd essy, everything worked just fine.

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  • 5 / 5 1
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    Quick and cheap

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  • 5 / 5 1
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    I was able to cancel and rebook twice with no extra fees. Very pleased, I'll be back!

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  • 5 / 5 1
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    good website , no problem with booking, immediatelly confirmation

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  • 5 / 5 1
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    The service is affordable, swift, safe and satisfying.

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  • 4 / 5 1
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    The mobile app is not easy to navigate.

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    Answer by onepark.co
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    Dear client, thank you for your comment. We have sent you an email in order for you to explain us why you find our app dificult to use. We are looking for your respond and thank you for trusting in Onepark.

  • 5 / 5 1
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    User friendly

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  • 5 / 5 1
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    It was great. Perfectly easy, even the app is easy to use

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  • 5 / 5 1
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    Very simple operation to secure a good parking

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  • 1 / 5 1
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    Horrible!!! To purchase it’s very easy, but the staff are very very rude. I was trying to get out and the barrier wasn’t opening i called the staff by phone and I explained in English because i don’t speak french they just ignored me 2 times, my lucky was a guy that was there in his car waiting for me to leave he called the staff and explained the barrier wasn’t working then they opened for me. I was a very stressful situation because they say it’s everything automatic the sensor read the plates and open the barrier. I got there almost 30 min waiting until this man appears with his car to help me.

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    Answer by onepark.co
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    Dear client, thank you for your comment and we are very sorry for the inconvenience which may have been caused. We have sent you an email in order to understand exactly the situation. As soon as we have your respond we will contact the parking. The opinion of our clients is very important to us and we recommend you to contact us for your next booking in order to help finding you a suitable parking: https://www.onepark.co/es/contact Thank you for your trust.

  • 5 / 5 1
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    Very easy to use, great service! You can park your car anywhere you want In Paris as they have so much options, and it's super easy and intuitive.

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  • 4 / 5 1
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    Relatively easy site to use, better if you know where the parking is situated.

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  • 5 / 5 1
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    The service is easy to use and provides a lot of options to choose from.

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  • 5 / 5 1
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    Easy to book and large choise of parkings in Paris.

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  • 5 / 5 1
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    The booking was really easy and not complicated. France really needs more good websites like this. Thank you! P.S. Paypal as a payment method would be perfect

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  • 3 / 5 1
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    There were some problems with the payment process from mobile version of the website

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  • 2 / 5 1
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    Transaction failed twice, might even been not your problem but I was stressed to try it three time until the booking went through

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    Answer by onepark.co
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    Dear client, thank you for your comment and we are sorry for the inconvenience. We have checked in the system and you have one booking in error. This happened because the payment did not go through. However, we can see that finally you were able to book and your booking is already finished. Please do not hesitate to contact us for your next booking. We are happy to help you.

  • 5 / 5 1
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    Very easy and good service all over

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  • 1 / 5 1
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    They make it so confusing you book a parking multiple times. Be careful and make sure they refund you

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    Answer by onepark.co
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    Dear client, thank you for your comment. We have just checked in the system and we can see that you have 2 bookings in error where the payment was not successfull, one cancelled booking which is already refunded in one confirmed booking. In case you have not received your refund we invite you to contact us through our contact form: https://www.onepark.co/contact

  • 5 / 5 1
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    everything alright. At least for the moment

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  • 4 / 5 1
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    I initially wrongly set the time why using a confusing 12h format?

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  • 5 / 5 1
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    Clear instructions, easy to navigate and convenient to use

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  • 4 / 5 1
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    Easy access and booking process.

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  • 5 / 5 1
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    Great Service. Great price for the service. Very friendly. Like dealing with family.

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  • 5 / 5 1
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    Pratique

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  • 4 / 5 1
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    N/A

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  • 5 / 5 1
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    Very easy to use and reasonable price

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  • 1 / 5 1
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    Unfortunately, it did not work with the registration at the entrance on Sunday. No answer on the device, so we actually paid twice. I would not recommend registering in advance.

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    Answer by onepark.co
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    Dear client, thank you for your comment and we are sorry that you had a bad experience with the parking. We have send you an email to get more information and to proceed with the refund. Thank you.

  • 5 / 5 1
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    Easy to use. Only trouble was that the language option isn’t displayed on the phone

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  • 1 / 5 1
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    It’s the second time I book the park, basically the second time it’s an extension of the first, i try to change the end date and wasn’t possible, i mailed the help service and didn’t help…it’s not possible to change date not with mail nor within the account

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    Answer by onepark.co
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    Dear client, thank you for your comment. As already explained in the email it is not necessary to do a new booking. You simply need to introduce the code when leaving the car park. The supplement will be charged directly from your credit card. Thank you for booking with Onepark.

    Answer by Tiffany C
    Flag

    Maybe I was not so clear, I mailed the help desk before the week was ended, asking to extend the booking for another week, for the simple reason I have asked for the first week for the multi entry/exit service…I tried to make more clear as possible…second problem in the section “my booking” its not possible to extend the time and not even select for the multi entry/exit. For the rest I appreciate the quick and kind reply for help desk. For sure I’d suggest to implement the internet option on the web page, I hope I ll be helpful Best regard

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  • 5 / 5 1
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    Was a bit skeptical in the beginning. But it all worked out great

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  • 5 / 5 1
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    I’ve done a mistake but with customer service help, all went well and easy

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  • 5 / 5 1
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    I had some tremendous customer service. It was my first time using the service and I did not understand the single entry vs multiple entry concept. Also i needed multiple entry which was not possible directly on the platform. I contacted the help center who gave me good advice and changed my booking at the back end. They did this despite my email mistakes. Really surprised at such good service and nice people.

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  • 5 / 5 1
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    ——-

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  • 5 / 5 1
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    easy and clear to navigate around site

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  • 5 / 5 1
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    Excellent service!

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  • 4 / 5 1
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    It is a good place in Paris

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  • 5 / 5 1
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    Rezerwacja perfekcyjnie działa, bardzo polecam Anna

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  • 5 / 5 1
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    Ottia app di facile utilizzo. Consigliatissima anche per i prezzi molto convenienti.

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  • 4 / 5 1
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    can we have PAYPAL as a payment option please

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  • 5 / 5 1
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    very quick responses to e-mail inquiries! great!

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  • 3 / 5 1
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    I was not please to see a website generated option didn’t exist on the app which offered more expensive ones!

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    Answer by onepark.co
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    Dear client, thank you for your comment and we are sorry to hear so. To understand better your case we have sent you an email with some questions. That way we will be able to understand what happened and to provide you an explanation. Thank you.

  • 5 / 5 1
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    Always the best solution

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  • 5 / 5 1
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    It has always been easy to find a parking nearby destination and at a correct price.

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  • 5 / 5 1
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    Always a good service with great prices.

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  • 5 / 5 1
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    good

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  • 4 / 5 1
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    As I rent a car at the airport I was unable to give data about the type of car and its licence number - it would be good if there would be the choice to indicate that the type and number of the car are unknown yet and will be stated at arrival in the garage

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  • 5 / 5 1
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    Alles hat super geklappt und Preis Leistung war auch ausgezeichnet.

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  • 5 / 5 1
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    Very easy to use site. No problems.

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  • 4 / 5 1
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    At first I strugled a bit with the different locations at the airport but in the end it was easy

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  • 5 / 5 1
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    Always the best dolution available

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  • 5 / 5 1
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    I'm a recurring customer because the service is very good and the price is competitive.

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  • 4 / 5 1
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    Good options that are not normally available in the regular search, e.g. long duration parking

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  • 5 / 5 1
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    It wasn't clear that I had to enter the code before the exit bar.

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  • 5 / 5 1
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    Environmental friendly website and easy to interact with.

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  • 5 / 5 1
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    Everything is great.

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  • 1 / 5 1
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    I had to pay the ticket on place despite of paid reservation.

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    Answer by onepark.co
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    Dear Michal, thank you for your comment and we are sorry that you had to pay again in order to exit the car park. We have just sent you an email in order to get more information about what happened. We are looking forward to your respond and we will do our best in order so solve the situation.

  • 5 / 5 1
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    Great customer service at garage!

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  • 5 / 5 1
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    It was clear and went smoothly. Hovewer, you should write car dimension limits in the lift. I barely made it in my Audi A7z

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  • 5 / 5 1
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    Always excellent

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  • 5 / 5 1
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    NGE CATHÉDRALE Public Car Park was easy to find and access. The numbered spaces are spacious, the parking areas and facilities (reception area and WC) are pleasant and clean. A gentleman in the office helped us with a query at about 1230pm and we have rarely encountered anyone so good-natured and helpful. He spoke such good English, he put our poor French to shame. He put smiles on our faces and as we drove home we declared him our human-being of the day!

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  • 5 / 5 1
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    Best prices, easy to book, modify and cancel reservations.

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  • 5 / 5 1
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    Very simple and straightforward.

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  • 3 / 5 1
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    I rate it down this time as there are a couple of things I disliked lately: 1) I only received a push notification by TXT 20 mins after the deadline to cancel, when I realised I'd made a mistake. I could have cancelled it for free, well instead I lost my money... 2) the mobile app date picker doesn't show the names of the days. So I need a diary handy. Otherwise it's fine. I liked the summer discount.

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  • 4 / 5 1
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    Gute Instruktionen, guter Parkplatz, guter Preis.

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  • 5 / 5 1
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    All good

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  • 5 / 5 1
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    Easy to use and update/amend

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