Customer reviews
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Fast delivery and good prices but returns to Spain at own expense?
Review of , following an experience of by PETER B.
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Very good quality bed,but the delivery man not very good and not be nice for delivery not get the bed in side my shop and no take parlance a way,so bed perfect and very good quality.
Review of , following an experience of by NICHAPHAT T.
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Quirumed have been fantastic, have sorted out an issue I had effectively but maybe they might want to change the delivery company they use in the uk as it lets them down. Top product & communication !
Review of , following an experience of by DONNA P.
Answer by quirumed.comFlagThankyou Donna!!
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Delay good , sadly instruction leaflet was wrong one and not for the 3 wheeler I got
Review of , following an experience of by CARSON S.
Answer by quirumed.comFlagHI Carson Apologies we shall send the correct manual over.
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Like some on here was skeptical at first but the tantra chair was so much cheaper than I've seen elsewhere, I took the plunge. All came quickly and well packaged. Great quality item with a zip pocket underneath and simple screw points to secure restaurants if you wish. As others have said, you will need to put you passport or D/L number if you do not have a vat number. Not doing that will delay your order. :)
Review of , following an experience of by EIFION S.
Answer by quirumed.comFlagThankyou Eifion !
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Order processed efficiently and professionally
Review of , following an experience of by JULIE R.
Answer by quirumed.comFlagThankyou Julie
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Delivery is fast, returns are not
Review of , following an experience of by KARYN M.
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Very satisfied with the folding treatment table. Beautifully made and easy to heighten or lower. The packaging on delivery was very good. I would recommend this table to those seeking a firm and spacious treatment table
Review of , following an experience of by CAROL Y.
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good
Review of , following an experience of by ANTHONY L.
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It’s amazing chair. I’m very happy. Thank you so much.
Review of , following an experience of by OLGA C.
Answer by quirumed.comFlagThankyou Olga
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I had a good experience ordering from quirumed. The website was easy to use, the communication from customer services was quick and efficient when I had a query and the product arrived in quick time, well packaged and completely as described. My only negative if I had to find one was that the instruction leaflet that came with it was very vague and unhelpful but I was able to figure it out by looking at the pictures on the website! Highly recommend the company and the product
Review of , following an experience of by NAOMI-SUZANNE H.
Answer by quirumed.comFlagThankyou Naomi!
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Item a lot better quality than expected quick delivery all good
Review of , following an experience of by MARIE B.
Answer by quirumed.comFlagThankyou Marie!
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Good
Review of , following an experience of by CECILIA G.
Answer by quirumed.comFlagThankyou Celilia
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Very efficient and product perfect.
Review of , following an experience of by ALEXANDRA B.
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Faulty product, returned very quickly and no communication about a refund. I would warn anyone that working with this company is a roll of the dice.
Review of , following an experience of by LUCY B.
Answer by quirumed.comFlagLucy We made a full refund even though we don´t believe the item to be faulty. Thankyou for your patience during the proces and we apologise for the inconvenience caused.
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Very fast delivery. Very straightforward ordering and dealing with them.
Review of , following an experience of by JEFF G.
Answer by quirumed.comFlagThankyou Jeff!!
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Wheelchair arrived quickly, it was assembled and very easy to use. Very comfortable and a great price as I had to buy my own as I’m not classed as disabled enough by the nhs! It’s a life saver and means I can now get out and about.
Review of , following an experience of by LISA D.
Answer by quirumed.comFlagThankyou Lisa!
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Poorly worded product description
Review of , following an experience of by MARIA P.
Answer by quirumed.comFlagMaria Apologies for the problem however the description does mentione that the 2 motors work together and not as seperate movements We would always recommend to contact us first by phone or contact form if you have any doubts before the purchase or have special requirements. We have sent instructions if you want to return the itm to us.
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Great service, prompt delivery.
Review of , following an experience of by STEPHEN T.
Answer by quirumed.comFlagThankyou Stephen!
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Wonderful company. Delivery was very quick too.
Review of , following an experience of by ADELE E.
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Value for money
Review of , following an experience of by PALANIAPPAN R.
Answer by quirumed.comFlagThankyou Palaniappan!
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In the UK this heater was between £100 and £200, that is nowhere near what I paid and free delivery which was very quick. Will definitely buy from this company again.
Review of , following an experience of by BEVERLEY G.
Answer by quirumed.comFlagThankyou Beverley!
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Easy quick delivery
Review of , following an experience of by JANETTE W.
Answer by quirumed.comFlagThankyou Janette !
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Easy to order, prompt delivery. I had to give my driving licence for ID as I don't have a company tax code
Review of , following an experience of by CAROLINE B.
Answer by quirumed.comFlagThankyou Caroline!
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all went to plan and was delivered really quickly
Review of , following an experience of by CLAIRE S.
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Good quality
Review of , following an experience of by ANGELINA S.
Answer by quirumed.comFlagThankyou Angelina
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My couch was 5 days late. I ordered for delivery within 48hrs £50 delivery charge (standard I believe) customer service did not get back to me during this time, I emailed every day to find out where it was, until I raised a complaint with PayPal I finally had an answer. I have an home treatment room so lost 2 days work as I needed to be available for the delivery that never came. When they did deliver it was a day that I had said I had clients and would not be available, delivery driver banging on my door mid treatment. No explanation no apology. Would never order from this company again.
Review of , following an experience of by RACHEL O.
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Very straightforward to purchase am delighted with my with it
Review of , following an experience of by HELEN M.
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Good quality, fast delivery and value for money. Thanks
Review of , following an experience of by AKBAR A.
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Delivery received with speed, care and very good customer service
Review of , following an experience of by WENDY C.
Answer by quirumed.comFlagThankyou Wendy!!
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This massage bed is what I need for traditional Thai massage. It’s huge enough to have space to do massage movements. Quality products and strong!
Review of , following an experience of by PATTAMON C.
Answer by quirumed.comFlagMany thanks Pattamon!
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My order arrived signficantly late. On the website it stated the product was coming froma UK warehouse but actually it arrived from Spain and I am now concerened about custom charges. When it arrived, the box was damaged Pictures available upon request). I have ordered from quirmed before and was satisfied with the service last time, hence why I returned this time. The product however seems undamaged, despite the atrocious damge to the packaging, and I was desperate to start using it because did not have time to re-order as had an important client to see that week so have not returned it.
Review of , following an experience of by MAHDIYYA D.
Answer by quirumed.comFlagMahdiyya To fonrim this item is sent from Spain as mentioned in the conditions but there are no extra customs charges that need to be paid. Delivery times - https://www.quirumed.com/uk/faq/delivery-times United Kingdom: Sent from Spain: 6-8 days. Sent with TNT. (No extra customs charges are applicable, everything is covered in our price). Sent from the UK: 24-48h. Sent with Fedex (less 25kg ) / PACE (over 25Kg) . Look for the label Delivery 24h to see if the product is sent from the UK. Have you opened an aftersales form regarding the damage to the packaging?
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Quick and fast delivery, would definitely use again
Review of , following an experience of by KATHERINE S.
Answer by quirumed.comFlagThankyou Katherine!
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Only difficulty was tracking the order, but it came on time. Very good service.
Review of , following an experience of by ELIZABETH C.
Answer by quirumed.comFlagThanks for the feedback Elizabeth!
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Quick service, sorted out delivery very efficiently. Great products. Would highly recommend.
Review of , following an experience of by JULIE J.
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The ordering process was very simple and delivery was quick. Communication from company was good
Review of , following an experience of by LINDSAY K. *
*Pseudonymized data at the request of the author
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First time I used this company and there brilliant the driver was amazing
Review of , following an experience of by CHARLENE F.
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I am delighted with the service and experience of Quirumed.com. The price and expected delivery speed seemed too good to be true but I was delighted with the whole experience. Delivery time is from the moment they process the order so if it says 24 hours I would say leave 48 hours, but that’s still amazing!! I didn’t have to pay for shipping as some people have commented. The quality of the product is better than what I expected. The company communicated with me quickly when I asked questions about delivery. I’m a very happy customer! Thank you Quirumed, would recommend and use again.
Review of , following an experience of by LAURA H.
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Generally very happy - but a few things could be better. It’s not clear when ordering that you HAVE to enter some form of ID number in the order form (in the UK this can be a passport or driving licence number). On the form it looked like this was an optional field for businesses. The issue was resolved by Quirumed emailing me to explain the problem and request the info, so it ended up ok, but clearer explanation on the website would help. The only other thing was that my order (a wheeled carry case for a treatment table) came unpackaged - literally just a piece of cling film wrapped in a thin band around the middle, just big enough to hold the address label. I appreciate the need to minimise packaging, but this felt a bit extreme! Apart from those gripes, happy with the product and would probably use Quirumed again.
Review of , following an experience of by JOSE H.
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Awesome service
Review of , following an experience of by LEE R.
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easy to speak to someone this time. delivery much quicker. will use again.
Review of , following an experience of by MARTIN U.
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Great website. Quick delivery and tracked all the way from Spain to uk. Delivery within 5 days. Will buy again.
Review of , following an experience of by NICK M.
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Perfect size mobile massage bag for a large table, shoulder strap could have a better padded fitment as the present one is next to usless and I have changed my one already by using a car seat belt cushion. I would normally give this a score of 4 out of 5, but the delivery and communication was Perfect. Thank you
Review of , following an experience of by PHILL S.
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The company are good and always deliver the product I ordered.
Review of , following an experience of by JASON H.
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The item arrived ripped... This was nearly a year ago...still have not received replacement parts... They have said it's due to shipping costs??? I don't see how that is out problem
Review of , following an experience of by THOMAS P.
Answer by quirumed.comFlagThomas We have placed the order for the parts to change over with the manufactuer who should be sending the replacement parts with our next order with them. We should have connfirmation shortly on when they will arrive to us.
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Excelente
Review of , following an experience of by DORU M.
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It was easy to find my way around the site to what I wanted. User friendly
Review of , following an experience of by C L.
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Good product and good service
Review of , following an experience of by ROGER R.
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I bought the chair for one price and color and the next day the same chair was 75 pounds cheaper...but the chair is very good.
Review of , following an experience of by LUZ ESTELLA G.
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It is a very good piece of kit and very well made
Review of , following an experience of by ANDREW G.
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I ordered a podiatry/pedicure chair which was being delivered from Spain. The chair is excellent, my only negative is lack of communication regarding delivery. The product was held up in Spanish Customs and I was not updated and had to keep chasing the carrier via webchat or email.
Review of , following an experience of by LOUISE T.
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I am happy with the website, easy to use, everything very clear and good offers.
Review of , following an experience of by ANGELICA M.
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fantastic service and fast delivery along with a very competitive price. Thanks.
Review of , following an experience of by PHIL W.
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Absolutely fantastic, excellent service very fast delivery.
Review of , following an experience of by RACHEL S.
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Super fast delivery, bought one months ago, loved it, got another one. Great quality, looks good, Can't fault it
Review of , following an experience of by JU Z.
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We were charged tax when we were under the impression disabled items were vat free
Review of , following an experience of by ALISON D.
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As a single purchase consumer the website is naturally geared up for business to business rather than consumer. This is the reason for a middle of the road score.
Review of , following an experience of by NEIL C.
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I really like this product and use it in thai massage with a lot of my customers who want a softer massage. Its really supportive with people who are carrying weight around their stomach especially men and struggle to lie on their stomach. I have also used this with customers who have had stroke to support limbs and upper body. Really great wipe clean material and very easy to assemble and transport.
Review of , following an experience of by SHARON C.
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After my daughter broke her ankle I made the decision to buy a wheelchair as it was too expensive to rent one. I ordered it and it arrived two days later, I was very impressed. Don’t be put off when it asks for a VAT ID, as I don’t have a business I could use my driving licence. Great service and great product, thank you 🤩
Review of , following an experience of by CLARE D.
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Excellent product
Review of , following an experience of by LILIAN C.
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Great so far serves me well
Review of , following an experience of by CORAL S.
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The massage table was excellent, better than expected. The fact that I got it in the sale was a bonus because it was quite pricey originally. Probably over priced - the sale price is what it is worth. My only problem with the order was the delivery. It is to door only and if you are on your own, like me, how on earth do they expect you to move a 50+ kg table? I had to arrange for someone to help me. I told the company to arrange delivery the following day as that is when I could call on someone. They did not follow this and consequently it was delivered the next day when I was all alone. Also, as I had no idea when it was coming, I was very fortunate to be between clients when it arrived, otherwise I do not know what would happen. They really need to sort out delivery and assistance. This is not a package to be taken in, it’s a blooming’ great big box weighing the size of a person. I was also told it would be in 2 parts for self assembly. It arrived in one piece so you also have to try and get it out of the (very good) packaging. So the product was excellent, the delivery process was absolutely cr*p. Sorry, but there is no polite way of saying it. The customer service did little to help except to say that was how they do it! Customer service - none really.
Review of , following an experience of by LESLEY W.
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Got order arrived damaged been now ongoing 2 weeks with them to try get a resolution can’t get them on phone and they keep ignoring my emails very poor service won’t be dealing again and going to trading standards
Review of , following an experience of by CHRIS S.
Answer by quirumed.comFlagDear Chris The aftersales have confirmed that in this case would you accept a discount offer of 20% 20.99€ to keep the couch as it is?
Answer by Chris SFlagYes when will it be processed?
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This is my first time ordering from Quirumed and I was completely satisfied with everything.
Review of , following an experience of by CYNTHIA D.
Answer by quirumed.comFlagThankyou for the feedback Cynthia.
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I ordered a pressotherapy machine during the “Black Friday deal”. The machine arrived after 3 weeks broken. Immidiately after I bought it the price dropped of more than £100 so the false advertising of Black Friday deal wasn’t real. I Emailed and called them to arrange a collection of the broken item but they disappeared and they never get back to me. Now I still have the item and I’m waiting for my money back. Horrible customer service, false advertising on prices. I recommend you to look at the price every day for a long time before you buying. And I hope you will never had a problem to deal with otherwise you will ending loosing your time and your money. If I could give -1 for rating I would. 👎🏻👎🏻👎🏻
Review of , following an experience of by PAOLA S.
Answer by quirumed.comFlagPaola Apologies please note we had 1 month of black friday offers and our system is automated and so we have no we can´t control the prices unfortunately. The item has been returned and we shall refund once it arrives.
Answer by Paola SFlagThe item has NOT been returned as you never send me someone to collect it. I sent various Email and never had any response. I’m guessing you want to keep my money as longer as possible. I need to return the machine asap!!!!
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Excellent quality and price. This is my fifth couch from Quirumed and I wouldn't look anywhere else.
Review of , following an experience of by KAREN B.
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The coach is a little narrow but is still very comfortable. The rub stopper for the feet are of a poor quality as they don't stop the coach from moving. The arm of the coach wobble around and can make a rattling sounds. There should be some indent on the shafts to secure the arm in place. The electrical motor work well. The major down side is after paying £140 for Fedex to deliver, Fedex and the UK tax office charge you close to £200 due to importation. over all the coach is not bad just all the other addition cost.
Review of , following an experience of by CLEMENT K.
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From order to delivery excellent and very quick service.
Review of , following an experience of by HAYLEY D.
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Suitable for my needs but the price was not as listed
Review of , following an experience of by KAREN G.
Answer by quirumed.comFlagMany thanks
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Great product and it was sent from Spain to the UK faster and cheaper than alternative UK-based suppliers could offer.
Review of , following an experience of by HEATHER K.
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Appalling customer service. Misleading website! I was lead to believe my item would be sent out from their UK warehouse . However, it was sent from Spain which incurred a hefty import charge from FedEx. When I queried this with the company, they ignored my emails. The eventual response was unhelpful and arrogant, no apology and certainly no offer to cover the cost, despite their misleading website. I will NOT use Quirumed again. I could have bought the same thing from the UK for much less!!!
Review of , following an experience of by MICHELLE B.
Answer by quirumed.comFlagDear Michelle Thanks for the email. To confirm Quirumed is based in Valencia spain, however we belong to the FTSE 100 British company The Bunzl Group. We send to over 77 countires worldwide now and the UK is one of our largest markets now. Only the items with the labes UK delivery 24 hour are sent from the UK https://www.quirumed.com/en/company - Who we are Please note that since the UK left the European union on the 01/01/21, Quirumed will no longer charge the VAT on order. The VAT is now paid in the form of customs taxes which is approximately 20-25% of the total you pay to us. Fedex the transport agency will send you an invoice by email during or after transit in order to pay this online with them. This information can be found on the website, please check he links below. https://www.quirumed.com/uk/terms-of-purchase - 1.8. Customs Information You can also also find this information in the FAQ´s https://www.quirumed.com/uk/faq/delivery-times/
Answer by Michelle BFlagI am well aware of Brexit and import duty. My point is, your website is MISLEADING! It gives the impression that UK orders are fulfilled by your UK warehouses, therefore not subject to import duty. Very disappointing. I have quite a lot of equipment to purchase over the coming months. Sadly it won’t be from Yourselves
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Great at answering question arrived quick easy to put together
Review of , following an experience of by SHARON B.
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The customs system is a nightmare but I was helped by the team - absolutely delighted with my new autoclave ! Well wrapped and all parts delivered within 7 working days ( would have been sooner is it wasn’t for customs ) I expect to pay postage as it was clearly displayed this would be the case - will be purchasing more from this company!
Review of , following an experience of by DAMIEN R. *
*Pseudonymized data at the request of the author
Answer by quirumed.comFlagThankyou for the feedback!
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Quick and easy
Review of , following an experience of by HEATHER M. *
*Pseudonymized data at the request of the author
Answer by quirumed.comFlagMany thanks!
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It's brilliant quality for the price. Could do with better bolts holding footplate & front caster wheels. Other than that, it's a good wheelchair.
Review of , following an experience of by GEOFFREY R.
Answer by quirumed.comFlagThanks Geoffrey
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Although it was advertised as free delivery, there was no evident mention of having to pay Fe-dex nearly £100 for tax with shipping. would not use again.
Review of , following an experience of by GILLIAN C.
Answer by quirumed.comFlagDear Customer Thanks for the email. To confirm Quirumed is based in Valencia spain, however we belong to the FTSE 100 British company The Bunzl Group. We send to over 77 countires worldwide now and the UK is one of our largest markets now. https://www.quirumed.com/en/company - Who we are Please note that since the UK left the European union on the 01/01/21, Quirumed will no longer charge the VAT on order. The VAT is now paid in the form of customs taxes which is approximately 20-25% of the total you pay to us. Fedex the transport agency will send you an invoice by email during or after transit in order to pay this online with them. This information can be found on the website, please check he links below. https://www.quirumed.com/uk/terms-of-purchase - 1.8. Customs Information You can also also find this information in the FAQ´s https://www.quirumed.com/uk/faq/delivery-times/ Did you read the email confirmation of the order which explains about the customs fees?
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I ordered a wheelchair with adjustable legs/foot rests. The wheelchair was delivered, but one of the wheels wouldn't turn properly, so I contacted the company, requesting a replacement part. After a few emails back and forth, I was told the part was on its way, but nothing arrived. I'm still waiting, several weeks after the wheelchair was delivered. I think I should have sent the wheelchair back and requested a refund. Very disappointed.
Review of , following an experience of by JANET W.
Answer by quirumed.comFlagJanet The item was damaged in transit and we sent a replacement part. You have confirmed that all is ok now with the wheelchair, can you confirm if you need anything else from us? Regards Quirumed
Answer by Janet WFlagThank you, no. You have confirmed that I won't have to pay customs duty on the replacement part, so I am now a satisfied customer, thank you again. Regards, Janet
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Quick delivery, all after sale info were send by email, all good!
Review of , following an experience of by RASA D.
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It is an amazing Massage bed. Strong, stable, comfortable, perfect for my studio. I would like to reorder when I have bigger business
Review of , following an experience of by LIAM W.
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My order was delivered with a faulty leg. There was no damage to the packaging but since I have confirmed this was not caused in transit no one at Quirumed is coming back to me. I now have a damaged treatment bed that is not fit for purpose and no one will communicatel.
Review of , following an experience of by NICOLA B.
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Product needs a little more thought, quality control is poor as product arrived with pieces missing & customer care is poor.
Review of , following an experience of by LORNA B.
Answer by quirumed.comFlagDear Lorna Just to confirm the spare parts were sent out and delivered on the 30/11. Please let me know once it arrives that all is ok so that we can close this incidence. We thank you for your patience and apologise for the inconvenienced caused. Track & Trace - Track your shipment | TNT United Kingdom
Answer by Lorna BFlagThe missing parts have arrived.
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Really pleased with the quality of this wheelchair.
Review of , following an experience of by DEBORAH H.
Answer by quirumed.comFlagWe are glad that you are happy!!
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Thanks
Review of , following an experience of by KUDDUSI O.
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The item was easy to order and arrived quickly. A good quality, substantial therapy bed.
Review of , following an experience of by AMANDA G. *
*Pseudonymized data at the request of the author
Answer by quirumed.comFlagWe are glad that you are happy!!
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professional delivery, high-quality chairs
Review of , following an experience of by IRENA O.
Answer by quirumed.comFlagThanks for the positive review!
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I am still waiting for my order and am told it is sat with TNT damaged, they say they send pictures so we can decide whether to accept or not and there is nothing attached. cost me loads of money and I really needed it for my physio due to my disability, and it is completely disappointing. so fed up with it.
Review of , following an experience of by HOWARD W.
Answer by quirumed.comFlagHi Howard As mentioned in the email we sent, unfortunately the item was damaged in transit and we were waiting for Fedex to confirm how bad and if they could still try to deliver. We only got the conifrmation yetserday and so we are sending a new couch out either today or tomorrow as we just need a docuement signed by them. Thankyou for your patience during the proces and we apologise for the inconvenience caused.
Answer by Howard WFlagThank you I am pleased to hear I will receive a replacement for this order, hopefully it wont be too long before I receive it. Will it be sent by the same courier company? they obviously had not taken any care with it at all considering the state it was in. Anyway, I really do look forward to getting the therapy couch. Thank you.
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Over a week late, communication is very poor. Delivery charges astronomical, no apology for delays or even partial refund!
Review of , following an experience of by DAVID S.
Answer by quirumed.comFlagDavid The order should be at your local depot now and so most likely the order should be delivered on the 01/12. https://www.tnt.com/express/en_gb/site/shipping-tools/tracking.html?searchType=con&cons=661533985
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Unacceptable After-Sales Support Experience! purchased two massage beds from your company, and I received them on October 2nd. Unfortunately, my experience has taken a turn for the worse as both beds began to show a significant issue with the foam just two weeks after delivery. I promptly contacted the customer support team, providing detailed videos showcasing the problem. I have received nothing but automated responses to my emails, and my numerous attempts to reach your team by phone have been unsuccessful.
Review of , following an experience of by LIDIA K.
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Great value and speed.
Review of , following an experience of by PHILIP M.
Answer by quirumed.comFlagThanks for the feedback Philip-
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Excellent communication, arrived on time, good value for money.
Review of , following an experience of by PAUL M.
Answer by quirumed.comFlagThanks Paul.
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I have bought this order missisipi barber chair in red colour and its xame with black colour and 1 of the chairs was broken. I was trying to contact the aftersale coustomers service and sended alot emails and the phone number not working. Am very upset never happy and never recommend this horrible company
Review of , following an experience of by MOHAMMED ALI J.
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Do not order from them
Review of , following an experience of by ROBERTO S.
Answer by quirumed.comFlagRoberto The delay was that you did not have the EORI number. This information was paased to Fedex at the end of last week and so they should deliver shortly. PLease see the tracking below. https://www.tnt.com/express/en_gb/site/shipping-tools/tracking.html?searchType=con&cons=661503011 661503011
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The price is reasonable, but be careful that it does not included the custom charged. The company won’t including it. When you work out, it’s more expensive and a lot more hassle for delivery. The service wasn’t simple like other company, too much hassle.
Review of , following an experience of by NATALIE C. *
*Pseudonymized data at the request of the author
Answer by quirumed.comFlagDear Customer Thanks for the email. To confirm Quirumed is based in Valencia spain, however we belong to the FTSE 100 British company The Bunzl Group. We send to over 77 countires worldwide now and the UK is one of our largest markets now. https://www.quirumed.com/en/company - Who we are Please note that since the UK left the European union on the 01/01/21, Quirumed will no longer charge the VAT on order. The VAT is now paid in the form of customs taxes which is approximately 20-25% of the total you pay to us. Fedex the transport agency will send you an invoice by email during or after transit in order to pay this online with them. This information can be found on the website, please check he links below. https://www.quirumed.com/uk/terms-of-purchase - 1.8. Customs Information You can also also find this information in the FAQ´s https://www.quirumed.com/uk/faq/delivery-times/ Did you read the email confirmation of the order which explains about the customs fees?
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Excellent customer service and a pleasure to deal with when I had a small issue with TNT losing my parcel Quirumed dealt with it promptly.
Review of , following an experience of by COURTNEY R. *
*Pseudonymized data at the request of the author
Answer by quirumed.comFlagHi Samantha Thanks for the positive feedback!
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Received item damaged in multiple areas even though the box it came in was completely fine, so this had left the warehouse like this. Reported the issue and still have had no response. Very Poor customers service Given a 2 star as it came on time Poor effort won’t be back
Review of , following an experience of by TARA M. *
*Pseudonymized data at the request of the author
Answer by quirumed.comFlagDear Elliot We are sorry to hear about your problem. Please see the terms and condittion abour reporting damaged deliveries https://www.quirumed.com/uk/faq/what-do-i-do-when-i-receive-my-order/ In order to pass the incidence to the aftersales team we require the following 1) Can you confirm if there was any damage to the box /packaging when you recieved it? If there was can you confirm if this damaged was noted on the delivery note of the transport company? 2) A photo of the damage to the item. 3) A photo of the packaging. We can´t process the claim without these details,. Once I have this confirmation I will pass it onto the aftersales team.
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The bed was exactly what I wanted, good quality and very carefully packaged. I am very happy, thank you.
Review of , following an experience of by SONGUL A.
Answer by quirumed.comFlagThankyou Songul!!
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Thank you for the best quality and for quick delivery
Review of , following an experience of by TATJANA P.
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Quirumed appear to be ok, however, their chosen courier is far from ok. TNT damaged the bed in transit, then held on to it for days advising it was being re packed. They then advised Quirumed that they attempted to deliver the shipment, and I rejected it. This never happened. They sent me no communication at all. Quirumed have sent another bed, this is due to be received this coming Monday. Sceptical as to if this will turn up, and if it does what state it will be in. Quirumed appear to be a decent firm, but a new carrier is fundamentally required I think. They most likely know this, but are most likely locked in a lengthy contract with TNT.
Review of , following an experience of by MATILDA M. *
*Pseudonymized data at the request of the author
Answer by quirumed.comFlagCraig We apologies for the problems with Fedex that they damaged your item. We sent out the replacement on monday. Thankyou for your patience during the proces and we apologise for the inconvenience caused.
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Delivery and payment was quick and easy. Product very reasonable priced.
Review of , following an experience of by BRENDA M.
Answer by quirumed.comFlagHI Brenda Many thanks!
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Very good friendly service
Review of , following an experience of by MJ R.
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The whole process from start to finish ws very easy. We were kept informed all along the way regarding the delivery etc. Highly recommended!!
Review of , following an experience of by CAROL D.
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Good chair and service except for using sharks for delivery. I was not aware the item was sold as a leisure chair, rather than disabled people chair , with the result of being asked now to pay 25% extra, in VAT and import duties which should be exempt as a disability aid under the custom rules. Fed-Ex who delivered the chair were exceptionally unhelpful to put it politely, and whilst they demanded the payment o behalf of the tax people, they DID NOT answer or respond to my communication explaining this was a disability aid, used to carry disabled people down and upstairs and without which, as an amputee, I cannot leave the house at all. It is terribly uncomfortable and requires twp strong adults to transfer me when leaving or coming into the house, and it has absolutely no other use at all For your delivery people, this could not go lower as customer service is concerned.
Review of , following an experience of by MOHAMMED E.
Answer by quirumed.comFlagMohammed We have sent instructions by email to try to reclaim the customs chargers with the transport agency or directly with the goverment.
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Thanks for the Excellent service team, high quality product with good communication.
Review of , following an experience of by FENG C.
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Excellent service
Review of , following an experience of by CHERYL W.
Answer by quirumed.comFlagThankyo for the positive feedback Cheryl
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Although leaving in the UK the shipping was effective and without damage. The equipment is great and as described. No complaints
Review of , following an experience of by SIMAO R.
Answer by quirumed.comFlagThankyou Simao!
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Chair is good and what I was looking for however the delivery was terrible. It was delivered to a neighbouring garage 50 metres away and was told to collect it myself!! Appalling service
Review of , following an experience of by VICKKAS M.
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Very impressed with the service provided. Excellent
Review of , following an experience of by FRANCO R.
Answer by quirumed.comFlagThankyou for the feedback Franco!
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TERRIBLE CUSTOMER SERVICE!! I ordered from this company and the communication was terrible, I had to get a special number for the dispatch and when it arrived the delivery driver refused to bring the parcel into the premises. When opening the parcel it came damaged with the sink in pieces. I emailed and contacted the company several times which took me to find a number to call after 5 days who offered me a replacement or find a sink myself in the uk to be replaced. Terrible customer service and in the end I got a refund, let’s see how many days it takes to receive my refund! I would not recommend to purchase from here and I will definitely not be buying from here again !!
Review of , following an experience of by ANEESA M.
Answer by quirumed.comFlagAneesa Unfortunately the item arrived damaged in transit and we gave you several options. We shall keep you updated about the refund shortly. Thankyou for your patience during the proces and we apologise for the inconvenience caused.
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If you order anything new you get great service, the item arrived quickly packaged well. But the aftercare team is useless after 9 months of trying to get a part for my 4 year old plinth and then not receiving the part required and also been unable to get refund for wrong part sent out and no response to numerous emails I've had to buy a new plinth in all I am £128 out of pocket for wrong item and £530 for having to buy new plinth, when my old plinth just needed a new part and your completely useless aftersales team couldn't get me it.
Review of , following an experience of by SHARON B.
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Everything arrived on time, items as expected.
Review of , following an experience of by SILVIA R.
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Excellent fast service!
Review of , following an experience of by CAROLINE G.
Answer by quirumed.comFlagMany thanks for the feedback!
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Not made clear that EROS number was needed for import, however great site, easy to order and dispatched quickly.
Review of , following an experience of by NATALIE R.
Answer by quirumed.comFlagThanks Natalie!
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Very good. Clear instructions for delivery
Review of , following an experience of by DENISE S.
Answer by quirumed.comFlagThanks for the feedback Denise!
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I love the tables and they were delivered really quickly too.
Review of , following an experience of by YURY K.
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Easy ordering process, good communication throughout.
Review of , following an experience of by JASON H.
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Excellent quality tattoo chairs, hassle free delivery from Spain to Scotland using FedEx, with all import fees being handled by the courier. Would highly recommend using over a UK based supplier.
Review of , following an experience of by CHRIS H.
Answer by quirumed.comFlagThanks Chris!
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I'm vert disappointed to not receive a response to my last email so now I've been asked to review I'll express that. My delivery was left abandoned outside the wrong address, very heavy had to transport myself, no signature acquired no paperwork with item.
Review of , following an experience of by HAYLEY T.
Answer by quirumed.comFlagHayley We have not recieved any emails from you regarding a transport problem, can you let us know what the problem is and do you have the order now? Regards Quirumed
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Would give zero stars if I could! Have been promised contact about a damaged item, offered pathetic compensation… told they’d get back to me within 24 hrs…. Over a week later… nothing! Can’t get through on the phone… nobody answers emails. Shocking!
Review of , following an experience of by LAURA W. *
*Pseudonymized data at the request of the author
Answer by quirumed.comFlagDanielle To conifrm we can refund the amount of 50% of the product 126.85€ plus the delivery costs however, the customs charges we can´t cover as that its apart from our company plus the legal conditions confirm that all customs charges are the responbilidad of the customer. If you don´t accept this then we will need to collect the item and make a refund. Is this ok for you? https://www.quirumed.com/uk/terms-of-purchase - 1.8. Customs Information https://www.quirumed.com/uk/company - Who we are 1.8. Customs information When making an order to Quirumed to be delivered in a country or area that does not belong to the European Union, it is possible that the recipient has to give import rights and taxes when arriving to its destination. This is due to the recipient of the order turns into the importer of the goods, therefore he or she should comply with all the laws and regulations applicable in such country or area. The orders for UK are subject to local custom formalities. Any extra expense to the payment of customs laws and/or dues is responsibility of the recipient. Quirumed does not have control on such expenses, therefore it is not possible to anticipate their cost. Since the customs policy vary significantly from one country to another, we recommend you to contact the corresponding customs office to obtain more information on the import restrictions applicable to specific products. The customs offices of some countries require to the importer of record that provides some kind of identification before proceeding with an order’s despatch. As importer of record, you could be requested, either to you or to the person you are addressing the delivery, to provide a personal identification number. Quirumed is not responsible for customs detentions. If the client refuses to pay the corresponding import taxes, the goods shall be held in custody in the corresponding customs. No refunds accepted. Awaiting your confirmation on this point and once we have the confirmation we shall process the refund.
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I have received my wash basins and one has arrived smashed - I’ve followed the after sales process but haven’t recieved any correspondence since sending photos of the damage goods - i also had to wait longer than expected for delivery with zero communication. I wish I could speak to someone rather than just doing an email ! Very frustrating!
Review of , following an experience of by MATTHEW C.
Answer by quirumed.comFlagMatthew The replacement sink was sent out on the 24/08 and it should have been delivered on the 30/08. https://www.tnt.com/express/en_gb/site/shipping-tools/tracking.html?searchType=ref&cons=2449437
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Love the chairs
Review of , following an experience of by BELINDA S.
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Great quality and superfast delivery
Review of , following an experience of by CRAIG A.
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Good.
Review of , following an experience of by TANIA R.
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Great wheelchair, much cheaper than hiring one. Nice and light and easy to collapse. Came within 6 days of ordering. Brilliant.
Review of , following an experience of by RACHAEL G.
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Really helpful , Great product, fantastic customer service on advice and delivery
Review of , following an experience of by ROSIE M.
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The product is fantastic and the order was handled in a fast efficient way, but the delivery was abysmal. The delivery company accepted a delivery date then changed it without warning and could not be contacted to try to sort it. Such a shame as I wuldnt hesitate to recommend the products but delivery is also very important.
Review of , following an experience of by MARY H.
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They are good in getting whatever it is you order sent out right after payments are made, the down side is they tell you 6 days but its not its much longer I ordered my wheelchair on the 20th of July and I did not receive my order until the 4th of August, in two parts and no communication everything is press a button but no one to speak to , say there is something wrong I feel there should be a way to communicate with the company not just emails that are generic.
Review of , following an experience of by HAROLD D.
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The experience was awful to say the least. Unable to speak to a human easily. No notification of goods being returned by courier. All my responsibility? No e mail or text regarding my non delivery and to top it all Euro rate changed for my refund?? As non of this was caused by me, the least I expected was a Full Refund. Hence my review.
Review of , following an experience of by MARTIN U.
Answer by quirumed.comFlagDear Martin To confirm the refund was as explained becuase we refund in euros and not pounds and so there is a slight difference in the GBP to euro conversion when making the payment and when you recieved the refund. This is clearly put in the terms below. Terms of purchase CDC (quirumed.com) 1.9. Price and payment method Our prices will be displayed in EUROS however, the user may change the currency on the website to their chosen currency. This price then displayed on the website when the currency is changed over, has it´s conversion rate calculated by the European Central Bank who send us a daily conversion rate between euros and the chosen currency. If you go onto the webpage with an IP address from a country outside of Spain, then the currency displayed may be changed over automatically to the local currency. Please note that we charge in EUROS. The final invoice will always be sent in EUROS. Any exchange or bank charges that are charged to convert the local currency into EUROS are to be borne by the client. Please note that the conversion rate charge that the customers bank may charge, may vary in relation to the currency exchange rate that we have displayed on our webpage. In the event that the User / Buyer pays for their order via a bank transfer in a currency other than EURO, the refund payment will be made in EUROS. Regarding the goods being returned, unfortunately this was a transport company error and they did not notify us of any problem until you contacted us and so unfortunately it is not possible to keep all customers updated if we have not had a problem reporteed to ourselves. We see that in spite of the everything you still made a new order on the website and so this should arrive shorty to you. Kind Regards Quirumed
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Always quick and always good quality with best packaging. Best supplier in Europe.
Review of , following an experience of by SAMI C.
Answer by quirumed.comFlagThankyou for the review Sami!
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I wanted to leave a 5 star review but it wouldn’t let me, I have bought a couple of times from this seller, the service is excellent
Review of , following an experience of by THEO M. *
*Pseudonymized data at the request of the author
Answer by quirumed.comFlagLesa Many thanks for the feedback however, if we send a modifiy review request to you, could you change the mark from a 1/5 if possible? Quirumed
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very good
Review of , following an experience of by ADRIAN R.
Answer by quirumed.comFlagThankyou for the feedback!
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Product & service both first-class Patrick
Review of , following an experience of by PATRICK M.
Answer by quirumed.comFlagThankyou for the feedback!
Answer by Patrick MFlagYou earned it!!
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Excellent customer service and delivery would recommend
Review of , following an experience of by WILMA B.
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Cant get through on the phone lines to speak to anyone in customer services which is super frustrating when your trying to ask a question or chase something up with your order. Since purchasing items with this company ive never spoken to anyone from the company as it constantly states on the phone lines that they are busy..
Review of , following an experience of by JESSICA S.
Answer by quirumed.comFlagJessica We see a review on the verified reviews that you can´t get hold of us. Can you confirm which number yo have called form as we have called +441133918169 several times and it goes through the options to contact 999 etc but doesn´t give us an option to call you . We have tried several times. do you have a another number we could call you on?
Answer by Jessica SFlag07809697392 - this is my personal number if someone wishes to speak to me
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I found loads of products to suit my needs on the website and at great prices. I had a problem placing an order so contacted customer services and almost immediately they had got in touch and helped to resolve the issue. The item was delivered quickly with no damage and even came with the appropriate plug adapter.
Review of , following an experience of by AMANDA C.
Answer by quirumed.comFlagThanks Amanda for the review!
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Excellent service delivered in a timely manner
Review of , following an experience of by DAVID P.
Answer by quirumed.comFlagThankyou David for the feedback!
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I have to give 3 stars only as there has been issues, although not technically Quirmed fault, more delivery contractors fault. But it is difficult to contact anyone to find out what is happening, the package did not arrive on the day it said it would, and the person who calls on the phone is so quiet that you cannot hear what she is saying, so can't respond.
Review of , following an experience of by PAM B.
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I am so happy with my chair… prompt delivery and on time.
Review of , following an experience of by JANET S.
Answer by quirumed.comFlagThanks Janet!
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Great service but don’t forget to get your EORI number from HMRC
Review of , following an experience of by ALISTAIR H.
Answer by quirumed.comFlagThanks Alistair!
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This is an excellent company
Review of , following an experience of by LILLIAN W.
Answer by quirumed.comFlagMany thanks!
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So impressed with the electric massage table. Amazing value and great service.
Review of , following an experience of by CHARLOTTE P.
Answer by quirumed.comFlagMany thanks!
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Very satisfied by the service and ease of ordering. Quickly despached. Highly recommended
Review of , following an experience of by LINDA B.
Answer by quirumed.comFlagThanks for the review!
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I received my item in a damaged condition and currently still going back and forth with the customer service team on how to resolve the issue. I was offered a €23 refund offer to keep the item which was a massage table that I paid over €180 for. The massage table was already damaged before being packaged to me as there was no other visible damages on the packaging and bag so it wasn’t a damaged during transit. I have sent all the pictures requested and since I declined their €23 offer, this company has refused responding to me. This is totally unacceptable and I need someone to contact me before I place a dispute with my PayPal for my refund that I was sent a damaged product and your company has refused to resolve it directly. At this point, I am not happy to keep the item again in its condition and I just want my refund!
Review of , following an experience of by EBUN V.
Answer by quirumed.comFlagEbun V We are sorry for the damage caused in delivery. We offered you either a collection or a discount to keep the item however you prefered a discount in order to keep it. The original offer was rejected and so please respond to our email and we can organise a compensation amount that works for you. Awaiting your response on the email.
Answer by Ebun VFlagI was never offered a collection! I have all email transactions since I contacted you about the damage. I was only offering a discount last week which I consider ridiculous. It works out cheaper for you if I keep it so please don’t say I declined a collection. I am a reasonable person and I would consider a sensible offer which I have now responded to your email request with the offer I would consider reasonable.
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Fast - great services
Review of , following an experience of by JENNIFER E.
Answer by quirumed.comFlagThankyou Jennifer!
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fantastic product, very good quality, delivered 2 days sooner than quoted
Review of , following an experience of by CHRISTOPHER H.
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Very efficient,good communication,so beautiful chairs and good quality i'm so happy i hope to order more zoom thank you so much 🤗
Review of , following an experience of by ALIS L.
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Very good
Review of , following an experience of by ELIZABETH H.
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Very good customer service. Speedy response and very helpful with invoicing etc. Dispatched in a timely manner. Great communication throughout
Review of , following an experience of by HARRY M. *
*Pseudonymized data at the request of the author
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Very good excellent
Review of , following an experience of by REHANA B.
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I ordered for the first time. Ivy order was. Returned and never arrived?
Review of , following an experience of by MARTIN U.
Answer by quirumed.comFlagDear Martin Unfortunately Fedex lost the paperwork and returned the item back to us. We shall process the refund as soon as you send the bank details to our finance team as instructed in the email. https://www.tnt.com/express/en_gb/site/shipping-tools/tracking.html?searchType=ref&cons=501015012_501012625 Thankyou for your patience during the proces and we apologise for the inconvenience caused.
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The reception desk would have been okay of not arrived damaged, its right on the front where it can be seen. The delivery guy was extremely rude and expected me to lift it into my premises. It weighed a ton. Customers had to help as he just left it on my door step, in a wooden crate, and wouldn't help carry it into my premises. Your website needs to be made clear that you are in Spain. Buyers are not informed you have to pay £150 delivery costs, and taxes to get into the UK, it's left in Dover and up to the buyer to sort it out, if I'm being honest it was an absolute nightmare.
Review of , following an experience of by VICTORIA S.
Answer by quirumed.comFlagVictoria We are sorry to hear this can you open an aftersales form on the website and we can try to find a solution for the damaged desk? To confirm Quirumed is based in Valencia spain, however we belong to the FTSE 100 British company The Bunzl Group. We send to over 77 countires worldwide now and the UK is one of our largest markets now. https://www.quirumed.com/en/company - Who we are Please note that since the UK left the European union on the 01/01/21, Quirumed will no longer charge the VAT on order. The VAT is now paid in the form of customs taxes which is approximately 25% of the total you pay to us. Fedex the transport agency will send you an invoice by email during or after transit in order to pay this online with them. https://www.quirumed.com/uk/terms-of-purchase - 1.8. Customs Information You can also also find this information in the FAQ´s https://www.quirumed.com/uk/faq/delivery-times/ Did you read the email confirmation of the order which explains about the customs fees?
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Still have not received the item. No update from seller. Very disappointing
Review of , following an experience of by VERONICA B.
Answer by quirumed.comFlagVeronica The trasnport agency returned the item to us as they lost the invoice. We will send it out again shortly and send all the tracking information to you once it is sent. For the future You can get the tracking information by following the steps below. 1) PLease log into your Quirumed account by clicing on the link below. https://www.quirumed.com/uk/ - Click on "MY ACCOUNT" 2) Once logged in, go the far left of the screen and click on "ORDERS" 3) Your orders will appear. Click on "VIEW ORDER" of the order you wish to track 4) Just below where it says "print order" there is a section "DELIVERY TIME", please click on this. 5) Just to the right of the of "shipment #........., there is a box that says "TRACKING DETAILS" Click here and it will take you to the link of TNT with the tracking details.
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Not suitable for my husbands needs. Very disappointed with over all quality of the wheelchair . Not very sturdy and the neck rest needed stitching . As it will cost too much to send back was a waste of money !
Review of , following an experience of by TRACEY F.
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Excellent service, kept informed about order delivery etc and item arrived on time
Review of , following an experience of by CHRIS C.
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Easy to order very happy
Review of , following an experience of by EMMA S.
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Easy to deal with item as described quick delivery
Review of , following an experience of by ANDY J.
Answer by quirumed.comFlagMany thanks Andy!
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I always have my concerns when buying large items online from abroad. No need in this case. Nice and smooth from start to finish.
Review of , following an experience of by PAUL S.
Answer by quirumed.comFlagMany thanks!
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Quirumed were excellent, although shipping via Fedex/TNT was terrible and unfortunately due to this I probably won't order again as it was such an ordeal dealing with the courier. If there was a different courier I would definitely recommend this company
Review of , following an experience of by CAMILLA P.
Answer by quirumed.comFlagMany thanks!
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The customer service has been appalling, and extremely slow in responding. The reception desk was badly damaged in 3 different areas, and is unusable. The damage could only be seen when fully unpacked and not visible when the courier dropped it off. Despite photos, about a dozen emails, and phone calls to a number no one picks up, we have not be able to get a refund. AVOID at all costs, we had such a poor experience and have now started legal action to recover our money.
Review of , following an experience of by JULIE G.
Answer by quirumed.comFlagJulie The full refund will be made for the middle of this week. Thankyou for your patience during the proces and we apologise for the inconvenience caused. Kind Regards,
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Placing the order on-line was simple, but turned out to be a bit problematic. The website did not allow tracking of the order. So when the wheelchair had not turned up after the advertised period, I phoned the help number. My new best mate Neil was very helpful, and said that PayPal - which I had opted to use - had rejected the order, and would refund the order. And seconds later I received an email from PayPal saying that the money would be back in two days time. I phoned (Neil) again and tried to place the order with my card, but it would not accept it. Neil sent me an email with Quirumed's bank details and a reference to pay on-line. But the Santander web site could not reconcile the registered name on the bank account with the name Neil had sent me. Leap of faith (in Neil) and I forced the transaction through in spite of the Santander warning. It all worked out and I received the chair ten days later. But on the face of it, PayPal and Santander could not verify the transaction - it could have been a scam. Phoned Neil - as requested - to confirm the transaction had gone through, and he said this happened occasionally. But it still seems a leap of faith and Quirumed needs to get its shell companies sorted out.
Review of , following an experience of by COLIN L.
Answer by quirumed.comFlagHI Colin Thansk for the feedback, there was a technical issue with paypal reporting the payment to us and this is why the original order was not registererd as we didn´t recieve the payment. We are glad we could resvole the problem and that you are happy with the wheelchair!! Regards Quirumed
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Delivery was faster than anticipated and the quality of product as well was better . Earned my trust , I will order more . Thank you
Review of , following an experience of by SHAHRZAD R.
Answer by quirumed.comFlagMany thanks!
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