Customer reviews

• 5 / 5

  

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  Overall very easy to navigate and order.

  Review of 10/07/2022, following an experience of 25/06/2022 by A A. *

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• 4 / 5

  

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  The sizing on the website can be a little confusing .... am I ordering a US 11 or a UK 11 ....?

  Review of 10/07/2022, following an experience of 28/06/2022 by A A. *

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• 5 / 5

  

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  The site is really nice, you can easily find the products that you're searching for. I didn't have any experience with the customer service but I have to admit, that the people working there are doing amazing job at preparing the orders in super quick time. The shipping was also extremely fast. I am really pleased with my experience, shopping at Salewa and don't have anything bad to say about it.

  Review of 10/07/2022, following an experience of 22/06/2022 by A A. *

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• 5 / 5

  

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  Effective site and quick delivery.

  Review of 10/07/2022, following an experience of 16/06/2022 by A A. *

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• 5 / 5

  

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  Good sesigns

  Review of 10/07/2022, following an experience of 03/07/2022 by A A. *

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• 1 / 5

  

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  The boots are less than 30 days old and have been worn 6 times. The orange straps holding the laces are defective and have ripped off. Extremely poor quality. Have other pairs from pre pandemic. Quality is way down hill. Feel like I wasted my money on $300 boots.

  Review of 10/07/2022, following an experience of 22/05/2022 by A A. *

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• 2 / 5

  

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  The quality of the items are very good, if also not always standard fitting sizes. The real problem is with the website and customer service. The website doesn't allow printing of return labels. Error message every time. Then contacting customer service is not an easy process. The chat is useless for customer service. The company does not answer the phone or return messages. Best bet is emailing customer service, but they take a while to get back. I would not buy from Salewa again because of the website and customer service. For such expensive gear one would think they could have an excellent website and customer service. One would be wrong.

  Review of 05/07/2022, following an experience of 13/06/2022 by A A. *

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• 5 / 5

  

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  Delivery was fast and ordering was a snap.

  Review of 20/06/2022, following an experience of 12/06/2022 by A A. *

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• 5 / 5

  

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  Super fast shipping, great service.

  Review of 15/06/2022, following an experience of 09/06/2022 by A A. *

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• 5 / 5

  

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  I have loved my salewa hiking boots for 5 years. It's time to replace them and I appreciate the return policy to find my right fit. Thank you for standing behind your products.

  Review of 10/06/2022, following an experience of 04/06/2022 by A A. *

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• 5 / 5

  

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  Your website was easy to use

  Review of 03/06/2022, following an experience of 28/05/2022 by A A. *

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• 5 / 5

  

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  Shopping experience perfect!

  Review of 28/05/2022, following an experience of 30/04/2022 by A A. *

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• 5 / 5

  

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  High quality products. Very Happy

  Review of 27/05/2022, following an experience of 20/05/2022 by A A. *

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• 5 / 5

  

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  Salewa’s products are excellent from design, fit to performance. One can’t ask for better.

  Review of 20/05/2022, following an experience of 14/05/2022 by A A. *

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• 5 / 5

  

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  user friendly navigation, easy to find product you are looking for. good hints to narrow your search.

  Review of 20/05/2022, following an experience of 12/05/2022 by A A. *

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• 5 / 5

  

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  Exelent

  Review of 18/05/2022, following an experience of 11/05/2022 by A A. *

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• 5 / 5

  

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  Jacket is as promised, only critisism would be that a more slit fit pattern would improve the experience further. Otherwise, Salewa is always top quality for me, money well spent !!!

  Review of 17/05/2022, following an experience of 07/05/2022 by A A. *

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• 5 / 5

  

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  Easy ordering, fast delivery, accurate invoice

  Review of 17/05/2022, following an experience of 10/05/2022 by A A. *

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• 5 / 5

  

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  Nice website - easy to order from. Fast delivery.

  Review of 17/05/2022, following an experience of 04/05/2022 by A A. *

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• 5 / 5

  

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  Easy web site navigation, selection, payment. Delivery was a bit worse - UPC sent email on Monday that the package is in their hands, then nothing for 5 days, and out of blue sky UPC delivery was at my door. Thanks that I was home. It would be appreciated if UPC sends email/text sms that a package would be delivered targeted day and in the hours between e.g. 8:00 to 10:00. This is a standard now in the delivery logistics for retail.

  Review of 17/05/2022, following an experience of 02/05/2022 by A A. *

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• 1 / 5

  

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  Very frustrated in trying to contact a person for help with a needed return.

  Review of 17/05/2022, following an experience of 25/04/2022 by A A. *

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• 5 / 5

  

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  Order & delivery was good. Put the shoes on & went hiking for 2 days. Good so far.

  Review of 14/05/2022, following an experience of 25/04/2022 by A A. *

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• 2 / 5

  

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  You cannot cancel the order by yourself if you place the wrong order. Delayed refund after order cancellation.

  Review of 14/05/2022, following an experience of 24/04/2022 by A A. *

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• 1 / 5

  

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  The order was shipped to a different count try. I sent multiple emails - no response. Had to contact my credit card to dispute the charge. What happened to Salewa? I used to shop there all the time, and had never had an experience like this before.

  Review of 11/05/2022, following an experience of 11/04/2022 by A A. *

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• 1 / 5

  

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  Your website works really poorly, so the bad experience begins there. You sent me a wrong item. Your delivery partner is just a poor service and I have ordered products from you to Bulgaria, Czech Republic and Slovakia - always a problem ? Now, because of your mistake, I have to return it and actually take a trip to a random village because the drop off spots of your partner are not in the cities.

  Review of 30/04/2022, following an experience of 14/04/2022 by A A. *

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• 5 / 5

  

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  One of the best companies we have ever worked with. Customer service is top notch with great products.

  Review of 27/04/2022, following an experience of 20/04/2022 by A A. *

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• 5 / 5

  

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  Ordering was easy and shipping was very quick. All products received were in excellent condition. First pair was to small so I reordered two more pair in a larger size. I am in the process of returning the smaller size.

  Review of 27/04/2022, following an experience of 21/04/2022 by A A. *

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• 5 / 5

  

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  Everything fine.

  Review of 27/04/2022, following an experience of 15/04/2022 by A A. *

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• 5 / 5

  

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  Fast delivery. First shoe brand i dont need superfeet in!

  Review of 27/04/2022, following an experience of 12/04/2022 by A A. *

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• 5 / 5

  

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  Easy to use and clear

  Review of 27/04/2022, following an experience of 13/04/2022 by A A. *

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• 5 / 5

  

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  Great product. Narrow though so needed the larger size, which was then too long. But a perfect shoe if the fit / sizing had been right. Sturdy, lightweight, comfortable. They’ve received my return in condition, said it would be be 30 days… hopefully less.

  Review of 27/04/2022, following an experience of 31/03/2022 by A A. *

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• 4 / 5

  

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  I can recommend it to everyone. Clear, easy to navigate the site. And the products ... Fantastic !!!

  Review of 27/04/2022, following an experience of 12/04/2022 by A A. *

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• 4 / 5

  

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  Product great but UPS order confirmation poor due to three X rescheduling turning upside down my work and private agenda :-(

  Review of 05/04/2022, following an experience of 18/03/2022 by A A. *

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• 5 / 5

  

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  Great products, easy to browse

  Review of 05/04/2022, following an experience of 23/03/2022 by A A. *

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• 4 / 5

  

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  Delivery was later than promised, but the boots did arrive.

  Review of 05/04/2022, following an experience of 15/03/2022 by A A. *

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• 1 / 5

  

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  Order has not arrived, shows and not processed, unable to contact anyone. Online contact form showing error and phone number goes unanswered. I would really like my order as it was all in stock when I have ordered the items.

  Review of 05/04/2022, following an experience of 19/03/2022 by A A. *

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• 5 / 5

  

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  Website is good and easy to use.

  Review of 25/03/2022, following an experience of 20/03/2022 by A A. *

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• 5 / 5

  

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  Order was smooth and arrived right on time!

  Review of 21/03/2022, following an experience of 14/03/2022 by A A. *

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• 5 / 5

  

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  Great

  Review of 13/03/2022, following an experience of 07/03/2022 by A A. *

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• 5 / 5

  

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  Very kind and helpful customer services, fast delivery - ordered on monday late evening and received on thursday from Italy to Slovenia.

  Review of 08/03/2022, following an experience of 01/03/2022 by A A. *

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• 5 / 5

  

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  Actually the site was a bit tricky. I am a tech dummy so things need to be very easy.

  Review of 07/03/2022, following an experience of 01/03/2022 by A A. *

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• 5 / 5

  

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  These guys communicate with you!

  Review of 27/02/2022, following an experience of 21/02/2022 by A A. *

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• 5 / 5

  

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  From order to receiving the communication was excellent. Thank you very much. It means a lot to me to know what is happening every step of the way. Great experience.

  Review of 24/02/2022, following an experience of 18/02/2022 by A A. *

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• 5 / 5

  

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  Great shoe company, I have already owned 3 pairs over the years!

  Review of 12/02/2022, following an experience of 06/02/2022 by A A. *

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• 5 / 5

  

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  Se ajusta como un guante, solo la he probado a -5 grados, pero es una zapatilla de trail preparada para alta montaña, sin duda merecido el premio de oro. Muy buen trabajo de salewa

  Review of 12/02/2022, following an experience of 06/02/2022 by A A. *

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• 4 / 5

  

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  Correcte levering, product stemt overeen met de verwachting.

  Review of 11/02/2022, following an experience of 05/02/2022 by A A. *

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• 5 / 5

  

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  Fast shipping, great service

  Review of 07/02/2022, following an experience of 19/01/2022 by A A. *

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• 5 / 5

  

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  It was easy to find what I needed and to make the order. It was easy to receive updates on the status of my order, and delivery was prompt.

  Review of 07/02/2022, following an experience of 01/02/2022 by A A. *

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• 4 / 5

  

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  The shipping is sub par.

  Review of 26/01/2022, following an experience of 30/12/2021 by A A. *

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• 5 / 5

  

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  Excellent

  Review of 22/01/2022, following an experience of 16/01/2022 by A A. *

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• 5 / 5

  

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  Este to use and well informed

  Review of 17/01/2022, following an experience of 30/12/2021 by A A. *

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• 5 / 5

  

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  Fantastic overall.

  Review of 15/01/2022, following an experience of 06/01/2022 by A A. *

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• 4 / 5

  

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  I have always liked SALEWA products, they are really good value for money ! Not 5 stars because T-shirt feels a little scratchy meaning that merino wool is not top quality.

  Review of 12/01/2022, following an experience of 01/01/2022 by A A. *

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• 5 / 5

  

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  Salewa is the best!! Ordered a coat for my son for Christmas because he is obsessed with their coats! He lives in Chicago and wears it as a walking around coat but he also is an avid skier and uses it as a layering piece! My other son is a fly fisherman and swears by the coats because if he gets wet, he still stays warm!! I bought one for my self and I am obsessed as well!!! Great product and company to work with! I had to return a coat for a different size and the new coat arrived a few days later and my refund was in my account immediately! All over great experience! We will definitely be a Salewa family!!!

  Review of 11/01/2022, following an experience of 29/12/2021 by A A. *

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• 5 / 5

  

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  Bra service o mycket bra jackor med ullfoder i lättvikt.

  Review of 11/01/2022, following an experience of 29/12/2021 by A A. *

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• 5 / 5

  

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  delivery really fast, lovely

  Review of 04/01/2022, following an experience of 22/12/2021 by A A. *

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• 5 / 5

  

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  The boots were delivered in no time

  Review of 31/12/2021, following an experience of 23/12/2021 by A A. *

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• 5 / 5

  

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  Excellent

  Review of 26/12/2021, following an experience of 16/12/2021 by A A. *

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• 5 / 5

  

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  Everything was great and as stated.

  Review of 23/12/2021, following an experience of 09/12/2021 by A A. *

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• 5 / 5

  

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  Great selection and international shipping availability on brand's own website.

  Review of 22/12/2021, following an experience of 14/12/2021 by A A. *

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• 5 / 5

  

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  Easy site navigation, no problems concerning the delivery.

  Review of 17/12/2021, following an experience of 25/11/2021 by A A. *

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• 5 / 5

  

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  Just got my order in record time.

  Review of 16/12/2021, following an experience of 10/12/2021 by A A. *

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• 5 / 5

  

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  I always have a great experience dealing with Salewa. And this time was no exception to the rule!!

  Review of 10/12/2021, following an experience of 27/11/2021 by A A. *

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• 5 / 5

  

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  Very rapid delivery

  Review of 10/12/2021, following an experience of 04/12/2021 by A A. *

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• 5 / 5

  

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  all ok !

  Review of 09/12/2021, following an experience of 27/11/2021 by A A. *

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• 5 / 5

  

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  Easy navigation on we site but when refreshing the website, shopping cart kept refilling with a previous selection even though I had removed the items Very quick delivery

  Review of 09/12/2021, following an experience of 03/12/2021 by A A. *

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• 5 / 5

  

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  Excellent website, easy to use with great information on products.

  Review of 08/12/2021, following an experience of 02/12/2021 by A A. *

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• 5 / 5

  

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  Grate products

  Review of 08/12/2021, following an experience of 17/11/2021 by A A. *

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• 5 / 5

  

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  As expected, great!

  Review of 04/12/2021, following an experience of 28/11/2021 by A A. *

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• 4 / 5

  

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  High shipping costs and delivery time was several days but product was sold out elsewhere. Happy with the product so I guess it was worth it.

  Review of 03/12/2021, following an experience of 27/11/2021 by A A. *

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• 5 / 5

  

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  Super!

  Review of 03/12/2021, following an experience of 26/11/2021 by A A. *

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• 5 / 5

  

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  Absolutely amazing! I put my order Saturday, Monday get a tracking number, Thursday I received my order! Everything, site, shipping and the product was top quality.

  Review of 03/12/2021, following an experience of 26/11/2021 by A A. *

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• 5 / 5

  

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  Quick and precize as always

  Review of 02/12/2021, following an experience of 25/11/2021 by A A. *

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• 4 / 5

  

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  Good

  Review of 01/12/2021, following an experience of 25/11/2021 by A A. *

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• 5 / 5

  

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  Excellent service. Ali from support responded every doubt I had, and the delivery took less than expected.

  Review of 27/11/2021, following an experience of 11/11/2021 by A A. *

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• 5 / 5

  

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  A pleasure being part of the Salewa family and also having a Pro account.

  Review of 26/11/2021, following an experience of 07/11/2021 by A A. *

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• 4 / 5

  

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  The site was easy to navigate to find the items I was looking for. Good details on the the product. It would be 5 stars if the site supported "customer reviews".

  Review of 26/11/2021, following an experience of 07/11/2021 by A A. *

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• 5 / 5

  

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  Faster then expected. Very pleased with the service.

  Review of 26/11/2021, following an experience of 06/11/2021 by A A. *

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• 5 / 5

  

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  Site is very user friendly. Ordering from this site was effortless. Product was delivered in usual length of time. It was my first experience with UPS and It was a good one.

  Review of 26/11/2021, following an experience of 04/11/2021 by A A. *

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• 5 / 5

  

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  Fast delivery

  Review of 18/11/2021, following an experience of 04/11/2021 by A A. *

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• 4 / 5

  

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  All good except the address field needs to be longer. There wasn't enough space to write my apartment number and my shipment was delayed for 4 days because of this .

  Review of 18/11/2021, following an experience of 22/10/2021 by A A. *

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• 5 / 5

  

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  The Salewa site was easy to navigate, the order was easy to place, and the shipment came rather quickly.

  Review of 18/11/2021, following an experience of 21/10/2021 by A A. *

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• 5 / 5

  

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  Awesome company and awesome products

  Review of 07/11/2021, following an experience of 18/10/2021 by A A. *

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• 5 / 5

  

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  The whole proccess was super easy and fluid and the pack arrived even earlier than antecipated :D

  Review of 02/11/2021, following an experience of 12/10/2021 by A A. *

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• 5 / 5

  

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  Professional.

  Review of 26/10/2021, following an experience of 05/10/2021 by A A. *

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• 5 / 5

  

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  Easy site to navigate, product described well.

  Review of 25/10/2021, following an experience of 20/09/2021 by A A. *

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• 5 / 5

  

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  Easy to browse, make comparisons, and fit/size guide is a cinch! Quick and easy process to find/dial in what you're looking for.

  Review of 13/10/2021, following an experience of 20/09/2021 by A A. *

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• 5 / 5

  

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  Great product, fast shipping!

  Review of 13/10/2021, following an experience of 23/09/2021 by A A. *

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• 5 / 5

  

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  Terrific customer service, very efficient shipping and helpful when I had to exchange.

  Review of 09/10/2021, following an experience of 18/09/2021 by A A. *

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• 5 / 5

  

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  It was even faster than I expected.

  Review of 05/10/2021, following an experience of 14/09/2021 by A A. *

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• 5 / 5

  

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  easy and quick

  Review of 20/09/2021, following an experience of 28/08/2021 by A A. *

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• 5 / 5

  

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  Site is very user friendly

  Review of 20/09/2021, following an experience of 05/09/2021 by A A. *

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• 5 / 5

  

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  TOP

  Review of 03/09/2021, following an experience of 14/08/2021 by A A. *

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• 5 / 5

  

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  Found a very nice fleece on the outlet, user friendly website with detail info about products and was super pleased that it was also in XS size. Next day delivery was a pleasant surprise.

  Review of 24/08/2021, following an experience of 01/08/2021 by A A. *

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• 5 / 5

  

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  good navigation on site, quick response a short delivery time, shopping without any problem. Only link send for this review didn't work in my the e-mail.

  Review of 24/08/2021, following an experience of 02/08/2021 by A A. *

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• 5 / 5

  

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  Quick turn around after ordering.

  Review of 10/08/2021, following an experience of 27/07/2021 by A A. *

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• 5 / 5

  

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  Received what I ordered in a timely fashion. Can't ask for much more than that.

  Review of 10/08/2021, following an experience of 19/07/2021 by A A. *

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• 5 / 5

  

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  Order time was surprisingly short, I really appreciate it.

  Review of 04/07/2021, following an experience of 11/06/2021 by A A. *

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• 5 / 5

  

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  Normaal gesproken zou ik in Italië naar de winkel gaan om het Renault X-alps petje te kopen dit keer online gekocht zeer snel geleverd en altijd top kwaliteit en mooi merk. SUPER.!!!

  Review of 02/07/2021, following an experience of 11/06/2021 by A A. *

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• 5 / 5

  

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  never a problem, and great customer service

  Review of 23/06/2021, following an experience of 01/06/2021 by A A. *

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Reviews displayed in chronological order