Customer reviews for shop.netatmo.com

Customer reviews

• 4 / 5 1

  

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  See beloe

  Review of 22/03/2024, following an experience of 28/02/2024 by RICHARD D.

• 5 / 5 1

  

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  Great service

  Review of 22/03/2024, following an experience of 28/02/2024 by JOANNE M. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  Friendly support, but ultimately did not resolve my issue

  Review of 12/03/2024, following an experience of 17/02/2024 by ADRIAN C.

• 1 / 5 1

  

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  Not a good experience, very slow customer service and having to chase for updates

  Review of 06/03/2024, following an experience of 28/01/2024 by SAMUEL S. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Dear customer, Thank you for your review, This is not the experience we want you to have, rest assured we are taking measures to offer you a faster service. We have found your support request and we see the situation is now resolved. We remain at your disposal for any questions on helpcenter.netatmo.com Have a nice day, The Netatmo team

• 1 / 5 1

  

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  I still haven’t received the items, after contacting them on 25/01 got a reply on 26/01 I was told there was some sort of issue & they will be dispatching the items again after confirming my details but I haven’t received a reply after supplying the requested information. I tried emailing two more times on 31/01 & 08/02 not a single response

  Review of 26/02/2024, following an experience of 19/01/2024 by KIEN C.

  Answer by shop.netatmo.com

  

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  Dear Kien, Thank you for your review. This is not the experience we would like you to have, it was an exceptional situation that impacted your parcel. Following your exchange with our customer service, a replacement order was placed, and it will be shipped tomorrow. We remain at your disposal for any questions at helpcenter.netatmo.com/hc. Have a nice day The Netatmo team

• 4 / 5 1

  

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  Good delivery service

  Review of 26/02/2024, following an experience of 20/01/2024 by FAYE H. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Absolutely terrible service. Could not get any support for over a week and trying to return the product took over a week before anyone got back to me. Had to buy another make as I had no heating.

  Review of 23/02/2024, following an experience of 17/01/2024 by DAVID F.

  Answer by shop.netatmo.com

  

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  Dear David, Thank you for your review. This is not the experience we want you to have. Rest assured we reply to every message as soon as possible and we are currently taking measures to offer you a faster service. We remain at your disposal for any questions at helpcenter.netatmo.com/hc. Have a nice day The Netatmo team

• 1 / 5 1

  

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  Hard to communicate with and it appears there is a design fasilure in the product in that it is not suitable for outside use

  Review of 10/02/2024, following an experience of 11/01/2024 by GEOFF S.

  Answer by shop.netatmo.com

  

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  Dear Geoff , Thank you for your review. Our priority is to offer you the best user experience possible. If you want to share your feedback or if your product is not functioning properly, please contact us at helpcenter.netatmo.com, we will be happy to help. Have a nice day The Netatmo team

  Answer by Geoff S

  

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  I am not having a nice day and I have contacted your helpcentre on many occasions but it did not help, what are you going to do about my failed rain gauge?

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• 1 / 5 1

  

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  Impossible to talk to them by phone. I wasted over a week trying to get a 'Smart' thermostat set up, which was annoying in the middle of a cold spell in January. A phone call would have saved a lot of hours trying to set the device up. It was a replacement and should have been easy, but it wasn't. their so called email support system just doesn't work. Slow to respond to emails too. Very poor. I think these guys assume people have nothing better to do with their time.

  Review of 10/02/2024, following an experience of 15/01/2024 by ALLAN G.

  Answer by shop.netatmo.com

  

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  Dear Allan, Thank you for your review. This is not the experience we want you to have. Rest assured we reply to every message as soon as possible and we are currently taking measures to offer you a faster service.At the moment, we do not have a hotline. We remain at your disposal for any questions on helpcenter.netatmo.com/hc. Have a nice day The Netatmo team

  Answer by Allan G

  

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  Email support, whatsapp support, etc doesn't work for setting up devices like this. It needs to be telephone so that people can get the job done, not having to start it over and over again because the instructions are bad.

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• 1 / 5 1

  

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  Product good, after service is absolutely TERRIBLE

  Review of 06/02/2024, following an experience of 22/12/2023 by ALLAN S.

  Answer by shop.netatmo.com

  

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  Hello Allan, Thank you for your review, This is not the experience we want you to have. We have received your request and we see that you are already in contact with our support team, rest assured that we will help you resolve this situation so that you can fully enjoy your product. Have a nice day The Netatmo team

• 5 / 5 1

  

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  Website and app are decent. Delivery was fast and without issues.

  Review of 06/02/2024, following an experience of 08/01/2024 by BEN T.

• 2 / 5 1

  

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  Late delivery, ticket raised. Issue with item ordered, another ticket raised on the 1st January 2024 but still no response from Netatmo despite numerous requests from me for assistance. Ticket number available on request.

  Review of 26/01/2024, following an experience of 24/11/2023 by ALAN D.

  Answer by shop.netatmo.com

  

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  Hello Alan, Thank you for your review, We have received your support request, due to a high number of enquiries about our products, our response time is longer than usual. We apologise for the inconvenience, our support team will get back to you directly so that you can fully enjoy your product. Best regards, The Netatmo team

• 1 / 5 1

  

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  Had to purchase a replacement module as previous module started discharging new batteries every week. Netatmo Customer Service were unhelpful, to say the least.

  Review of 25/01/2024, following an experience of 19/12/2023 by LILY B. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Dear customer, Thank you for your review. For all warranty claim, the invoice is required as proof purchase. Without this document, we cannot apply warranty to a product. We remain at your disposal for any questions on helpcenter.netatmo.com/hc. Have a nice day, The Netatmo team

• 2 / 5 1

  

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  I ended buying a new camera as my question as regards repair was and still has not been answered. It took 4 days minimum to get a standard reply and no answer to problems.

  Review of 18/01/2024, following an experience of 08/12/2023 by EDEN C.

  Answer by shop.netatmo.com

  

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  Dear Eden, Thank you for your review. This is not the experience we want you to have. Rest assured we reply to every message as soon as possible and we are currently taking measures to offer you a faster service. Have a nice day, The Netatmo team

• 5 / 5 1

  

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  Good

  Review of 18/01/2024, following an experience of 21/11/2023 by MALCOLM V.

• 1 / 5 1

  

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  I have not been able to set up my new weather station. Just one auto-reponse from customer services and then one "standard" response in almost a month.

  Review of 04/01/2024, following an experience of 24/11/2023 by ADRIAN T.

  Answer by shop.netatmo.com

  

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  Dear Adrian, Thank you for your review. This is not the experience we want you to have, the delay of response from our support team may be longer than usual as we are facing an unprecedented level of inquiries about our products, rest assured we will get back to you shortly and help you resolve this situation. Have a nice day The Netatmo team

  Answer by Adrian T

  

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  If there is so much demand for help are your products getting worse? Or do you not have enough staff?

  Show exchanges Hide exchanges
• 5 / 5 1

  

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  Excellent

  Review of 04/01/2024, following an experience of 28/11/2023 by DUNCAN M.

• 1 / 5 1

  

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  One of the worst customer support teams I’ve ever contacted. Average reply or 7 days, had to threaten to charge it back to the credit card company to get a meaningful resolution.

  Review of 04/01/2024, following an experience of 28/11/2023 by MEGAN E. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Dear David, Thank you for your review. This is not the experience we want you to have. Rest assured we reply to every message as soon as possible and we are currently taking measures to offer you a faster service. Have a nice day, The Netatmo team

• 5 / 5 1

  

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  All good

  Review of 04/01/2024, following an experience of 22/11/2023 by ROGER B.

• 4 / 5 1

  

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  the ordering experience was fine

  Review of 04/01/2024, following an experience of 27/11/2023 by STEPHEN D.

• 4 / 5 1

  

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  The order process was very smooth.

  Review of 01/01/2024, following an experience of 25/11/2023 by CRAIG C.

• 1 / 5 1

  

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  No way to contact the company when order didn’t turn up. No response to three emails and no phone number. Don’t buy direct. Go through a reseller.

  Review of 01/01/2024, following an experience of 24/11/2023 by PAUL P.

• 3 / 5 1

  

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  Website incoherent and buggy, had to try on separate occasions. Unclear about checking out as guest. Only bought direct due to lower price. Usually extortionate direct compared to other places.

  Review of 27/12/2023, following an experience of 23/11/2023 by KIERAN R. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  Better support required on installation. It worked in the end but I felt it was more me than Netatmoand even then it was a wing and a prayer.

  Review of 27/12/2023, following an experience of 24/11/2023 by KENNETH B.

• 5 / 5 1

  

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  Easy to navigate website, place order and then receiving updates on delivery, which arrived on date promised.

  Review of 12/12/2023, following an experience of 18/11/2023 by RONALD C.

• 5 / 5 1

  

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  Good value and prompt delivery.

  Review of 12/12/2023, following an experience of 20/11/2023 by GEOFFREY C.

• 5 / 5 1

  

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  Great products. Love the minimal design. Apps cans be improved to give more gradual insights and filtered searches.

  Review of 11/12/2023, following an experience of 18/11/2023 by GATIS M.

• 5 / 5 1

  

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  No issues fast delivery

  Review of 10/12/2023, following an experience of 17/11/2023 by PAUL G.

• 4 / 5 1

  

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  Good, no problems to report.

  Review of 10/12/2023, following an experience of 17/11/2023 by JOHN F.

• 4 / 5 1

  

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  An excellent set of tools, only letdown bye faulty unit which I am struggling to replace.

  Review of 09/12/2023, following an experience of 17/11/2023 by MAX H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Order processed quickly, well packed and delivered by courier all well communicated.s%

  Review of 05/12/2023, following an experience of 04/11/2023 by DAVID M.

• 5 / 5 1

  

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  Only issue was navigating the store to the right product. Otherwise acceptable

  Review of 05/12/2023, following an experience of 06/11/2023 by JANE W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very good service

  Review of 20/11/2023, following an experience of 26/10/2023 by SIMON W.

• 5 / 5 1

  

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  Have been using netatmo for past 7 years. Easy replacement outdoor module ordered and delivered on time.

  Review of 17/11/2023, following an experience of 25/10/2023 by SALLY M. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Good - quick response

  Review of 15/11/2023, following an experience of 23/10/2023 by SIMON T.

• 5 / 5 1

  

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  all works well.

  Review of 14/11/2023, following an experience of 20/10/2023 by GREG P.

• 3 / 5 1

  

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  Order was fine. Didn’t like website found it confusing and hard to find things

  Review of 13/11/2023, following an experience of 19/10/2023 by ANDREW I.

• 5 / 5 1

  

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  Site very easy to use and also easy to apply voucher code when making the purchase. Delivery was quick with good communication about arrival date and time.

  Review of 06/11/2023, following an experience of 05/10/2023 by PAUL T.

• 5 / 5 1

  

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  Simple to browse and place an order

  Review of 26/10/2023, following an experience of 02/10/2023 by MICHAEL S.

• 5 / 5 1

  

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  Delivered quickly

  Review of 26/10/2023, following an experience of 02/10/2023 by HELEN F.

• 3 / 5 1

  

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  They are responsive… mostly.

  Review of 09/10/2023, following an experience of 15/09/2023 by TIM S.

• 4 / 5 1

  

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  Did not work until got specific instructions from Netatmo.

  Review of 09/10/2023, following an experience of 16/09/2023 by ALASTAIR O.

• 5 / 5 1

  

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  I've always received exceptional service from Netatmo.

  Review of 02/10/2023, following an experience of 10/09/2023 by WILLIAM B.

• 5 / 5 1

  

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  Good service but my order got sent out with no problems, but when it got to customs , they decided to return it back to the warehouse. I was able to track it and email customer service and ask for the order to be shipped out again. Fortunately I got my order

  Review of 29/09/2023, following an experience of 06/09/2023 by JONATHAN B.

• 5 / 5 1

  

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  Ordered directly online via website. Excellent user experience, simple and easy to order and pay. Delivery quick and safe.

  Review of 25/09/2023, following an experience of 31/08/2023 by STEPHEN K.

• 5 / 5 1

  

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  I had some setting up issues but the help desk gave good advice and all is working now

  Review of 13/09/2023, following an experience of 07/07/2023 by MICHAEL D.

• 5 / 5 1

  

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  Great, fast delivery

  Review of 13/09/2023, following an experience of 19/08/2023 by DAVE F.

• 5 / 5 1

  

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  Simple to order through their website.

  Review of 06/09/2023, following an experience of 29/06/2023 by JONATHAN C.

• 5 / 5 1

  

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  Really easy to make an order, product arrived promptly, insertion instructions good, worked first time, no additional setting up.

  Review of 30/08/2023, following an experience of 01/08/2023 by PAUL W.

• 5 / 5 1

  

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  The service has always been excellent, from placing the order to receiving my doorbell.

  Review of 30/08/2023, following an experience of 10/07/2023 by RUSSELL H.

• 5 / 5 1

  

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  Simple and Remarkable.

  Review of 04/11/2022, following an experience of 12/10/2022 by KARLIE C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Quick, easy ordering and delivery as always.

  Review of 28/10/2022, following an experience of 05/10/2022 by SUMMER H. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  No problem for the site when ordering. I still have problems with the Relay, reason for buying another one. At the moment I can’t get any colour when pushing Relay’s bottom.

  Review of 28/10/2022, following an experience of 02/10/2022 by PETE K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  correct and on time

  Review of 26/10/2022, following an experience of 04/10/2022 by ADAM W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent service and response to queries

  Review of 19/10/2022, following an experience of 21/09/2022 by JULIE B. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  Delivery was prompt. The help to reboot by your staff was excellent, but I would prefer it had worked without needing assistance. On a separate note I would like to be able to order the synthetic grease without having to have another SD card.each time I need grease

  Review of 19/10/2022, following an experience of 12/09/2022 by DANIEL F. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  YOUR CUSTOMER SUPPORT AND RESPONSE TO REQUESTS IS ABYSMAL. Despite following all instructions and advice in FAQs, the device would not connect to my wifi despite several attempts. I submitted a support request to which I HAVE STILL RECEIVED NO RESPONSE AFTER 2 WEEKS. In the meantime, I managed to get some telephone advice. The advice did not help directly but something I did during the process caused the camera to connect. It may have been using an older iPhone as part of the setup but I don't know for sure. My wifi network has not changed and has always been functional. Anyway, as a result of this, the camera has now been functioning for about a week. I also received a request for more information from you after leaving a review on Trustpilot. I provided this, but AGAIN HAVE RECEIVED NO DIRECT RESPONSE. If only you could provide responsive support, I would be enthusiastically buying more products but I am cautious in case they don't work again and I get no help. There is not even an easy way to return products that don't work. Your company seems to be very defensive. Not even a phone number listed.

  Review of 19/10/2022, following an experience of 09/09/2022 by BARRY J. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Hello Roger, Thank you for your review, This is not the experience we want you to have. Our support team will get back to you directly, rest assured that we will help you resolve this situation so that you can fully enjoy your product. Best regards, The Netatmo team

• 5 / 5 1

  

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  Easy to find what I was looking for, delivery was excellent.

  Review of 19/10/2022, following an experience of 18/09/2022 by CAMERON S. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Product is good, discounted price was the deal clincher.

  Review of 07/10/2022, following an experience of 01/09/2022 by SUMMER R. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  In the UK, there is no certified installer, so I had to find a local electrician to help with the installation, as I don’t have an existing flood light to replace with.

  Review of 07/10/2022, following an experience of 01/09/2022 by TIM W. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Hello Albert, Thank you for your review, Our priority is to offer you the best possible user experience, we appreciate your feedback and take it into account. Have a nice day, The Netatmo team

• 5 / 5 1

  

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  Very good

  Review of 07/10/2022, following an experience of 04/09/2022 by CRAIG C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Easy to diagnose the issue with our camera via the website which then gave us a link to the required item needed to fix the issue. Easy to order and arrived promptly with clear instructions how to fit.

  Review of 31/08/2022, following an experience of 09/08/2022 by JUSTINE P. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Every time I place an order with Netatmo, I always receive excellent service. Most times items ordered arrive within two days, by courier. Items well packaged and not damaged. I would order from this company again.

  Review of 25/08/2022, following an experience of 03/08/2022 by CANDICE H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Quick and efficient

  Review of 23/08/2022, following an experience of 01/08/2022 by ADAM C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Had to return item but no issues in the return process.

  Review of 19/08/2022, following an experience of 21/07/2022 by LEO S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent service. Bought several items from Netatmo, and they all were delivered within 72 hrs.

  Review of 16/08/2022, following an experience of 25/07/2022 by ROB L. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Delivered quickly and without fuss. As if the 'brexit' stupidity hadn't happened.

  Review of 12/08/2022, following an experience of 17/07/2022 by ZACHARY R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The Netatmo website is excellent. It is clear and easy to navigate. Netatmo’s customer service is also better than I have had anywhere else. Giada who assisted me in replacing a faulty module was very good, and as an apology sent me a Netatmo power bank, mug, and stationary set! The delivery of my order was unbelievably fast, and overall I am very happy with what I ordered.

  Review of 12/08/2022, following an experience of 23/05/2022 by JOE J. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Netatmo’s carrier DHL lost my parcel and now Netatmo says they need to carry out another investigation. I am expecting a replacement order. I am really not happy with the experience.

  Review of 11/08/2022, following an experience of 04/07/2022 by NAOMI T. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Hello, Thank you for your review, We have received your support request, rest assured we will get back to you shortly and help you resolve this situation. We remain at your disposal for any questions on helpcenter.netatmo.com Have a nice day, The Netatmo team

• 1 / 5 1

  

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  The goods still haven’t arrived due to a dodgy customs declaration and inadequate follow up.

  Review of 10/08/2022, following an experience of 04/07/2022 by TYLER W. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Hello Christoph, Thank you for your review, This is not the experience we want you to have, rest assured we are taking measures to offer you a faster service. We have found your support request and we see the situation is now resolved. We remain at your disposal for any questions on helpcenter.netatmo.com Have a nice day, The Netatmo team

• 5 / 5 1

  

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  Very fast delivery and excellent products.

  Review of 03/08/2022, following an experience of 30/06/2022 by ASHLEY E. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Order not received!! Made many attempts to contact shop@Netatamo. They do NOT reply to your emails! Customer service is non existent!!

  Review of 03/08/2022, following an experience of 26/06/2022 by CHARLES H. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Dear customer, Thank you for your review. This is not the experience we wish you, this was an exceptional situation we appreciate your feedback on what happened. For your information, we did not receive any emails, we reached out to you directly on Tuesday following the PayPal claim, and a replacement order was sent the next day as the original order was returned to the sender. The parcel has now been delivered. We remain at your disposal for any questions. Have a nice day, The Netatmo team

• 3 / 5 1

  

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  Works well as a replacement but was annoyed that Netamo senting me a 25% discount on day order delivered!!!!

  Review of 03/08/2022, following an experience of 27/06/2022 by MAX M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Straight forward and speedy delivery.

  Review of 03/08/2022, following an experience of 02/07/2022 by ALEXANDER B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  very fast delivery well packed

  Review of 21/07/2022, following an experience of 20/06/2022 by CARMEN M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Good.

  Review of 19/07/2022, following an experience of 21/06/2022 by FREDDIE J. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Following your advice replaced SD card. Still not working, contacted your helpline still waiting for response. In the meantime been back to original supplier who have offered to replace once in stock. We have to refit at our own expense.

  Review of 19/07/2022, following an experience of 10/06/2022 by ROWENA L. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Hello Lynda, Thank you for your review, This is not the experience we want you to have, we received your support request and replied under 24 hours but it seems you did not see our email. If you still need help after the replacement, please let us know. Best regards, The Netatmo team

• 1 / 5 1

  

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  Got the product, professional installer, does not work properly. No response from support, 6 days and counting. Netatmo and Legrand CEO's not interested either. No response tomorrow and it'll all go back.

  Review of 15/07/2022, following an experience of 08/06/2022 by ALEX P. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Hello Kevin, Thank you for your review, This is not the experience we want you to have, rest assured we are taking measures to offer you a faster service. We see our support team has already contacted you to help you resolve this situation so you can fully enjoy your doorbell. Best regards, The Netatmo team

  Answer by Alex P

  

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  Hi, Yes Ali did contact me yesterday and things seemed hopeful. However, silence again today? I am no further forward??

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• 2 / 5 1

  

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  Disappointing as it’s impossible to speak to anyone directly about issues.

  Review of 12/07/2022, following an experience of 04/06/2022 by JUSTINE B. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Hello Tim, Thank you for your review, This is not the experience we want you to have. We see our support team has already contacted you to help you resolve this situation so you can fully enjoy your product. Have a nice day, The Netatmo team

• 5 / 5 1

  

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  Excellent

  Review of 14/06/2022, following an experience of 23/05/2022 by OWEN B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  ordered on line and arrived very quick

  Review of 13/06/2022, following an experience of 20/05/2022 by CRAIG L. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent!

  Review of 08/06/2022, following an experience of 17/05/2022 by CALLUM H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Quick delivery very good

  Review of 08/06/2022, following an experience of 17/05/2022 by REBECCA K. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  Okay site is relatively easy to navigate

  Review of 08/06/2022, following an experience of 17/05/2022 by ALEX P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Delivered quickly and product is excellent quality and works well even in full sun.

  Review of 08/06/2022, following an experience of 17/05/2022 by ALISON W. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  Easy to order. Delivered on time

  Review of 30/05/2022, following an experience of 06/05/2022 by PATRICK R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very straight forward purchase and delivery time was quick

  Review of 22/05/2022, following an experience of 15/04/2022 by NATALIE T. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Great piece of kit and good data control

  Review of 20/05/2022, following an experience of 26/04/2022 by ISABEL W. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Still not arrived....

  Review of 19/05/2022, following an experience of 08/04/2022 by FINLEY E. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Dear Philip, Thank you for your review. This is not the experience we want you to have, rest assured that this is an exceptional situation. We have reached out to you directly to solve this issue. We remain at your disposal for any questions on helpcenter.netatmo.com. Have a nice day The Netatmo team

• 5 / 5 1

  

  Edit Flag

  Excellent

  Review of 19/05/2022, following an experience of 17/04/2022 by SELINA M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Easy to order and delivered quickly with just the right amount of updates on the delivery of my parcel. With the offer, it was less expensive to buy direct from Netatmo than from Amazon

  Review of 19/05/2022, following an experience of 23/04/2022 by ELLIE M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Promise to send a replacement under warranty but the replacement never arrived.

  Review of 13/05/2022, following an experience of 17/03/2022 by EMMA K. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Dear Jonathan, Thank you for your review. This is not the experience we want you to have, rest assured that this is an exceptional situation. We have reached out to you directly to solve this issue. We remain at your disposal for any questions on helpcenter.netatmo.com. Have a nice day The Netatmo team

  Answer by Emma K

  

  Flag

  I am disappointed in the support service. I’m still waiting to hear if you’re going to send a replacement valve.

  Answer by Emma K

  

  Flag

  I am disappointed in the support service. I’m still waiting to hear if you’re going to send a replacement valve.

  Answer by shop.netatmo.com

  

  Flag

  Dear Jonathan, Thank you for your review. We did reach out to you to confirm your delivery address as your order was returned before sending a replacement. Could you please confirm your delivery address by replying to our email? We will then dispatch a replacement order. We remain at your disposal for any questions on helpcenter.netatmo.com. Have a nice day The Netatmo team

  Answer by Emma K

  

  Flag

  Dear Netatmo Team. Please understand that I’ve already decided to abandon my Netatmo heating products due to the disappointing service. They will be replaced with other products over time. Thank you.

  Show exchanges Hide exchanges
• 1 / 5 1

  

  Edit Flag

  Never received item

  Review of 06/05/2022, following an experience of 12/02/2022 by ALICE R. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Dear Dominic, Thank you for your review. This is not the experience we want you to have, rest assured that this is an exceptional situation. We have reached out to you directly to solve this issue. We remain at your disposal for any questions on helpcenter.netatmo.com. Have a nice day The Netatmo team

• 1 / 5 1

  

  Edit Flag

  Item has not turned up and tracking provides no details.

  Review of 26/04/2022, following an experience of 20/03/2022 by HOLLY P. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Dear Martin, Thank you for your review. This is not the experience we want you to have, rest assured that this is an exceptional situation. We have reached out to you directly to solve this issue. We remain at your disposal for any questions on helpcenter.netatmo.com. Have a nice day The Netatmo team

• 5 / 5 1

  

  Edit Flag

  I’m happy with the service I get from Netatmo. Sometimes they surprise me with how quickly a product reaches my door. And in the past when I have had a technical issue, Netatmo of resolved the problem very quickly.

  Review of 26/04/2022, following an experience of 23/03/2022 by ROB W. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

  Edit Flag

  Got a text saying it had been delivered when in fact it hadn’t and I was in all day. But for the picture the courier sent me to show where it was left I would never of known. Finished up walking around the roads to find it from the picture outside somebody else’s house. When I eventually found it, it was my correct address on the parcel so the courier driver must of been incapable of reading….. change your courier they are poor and let you down. As for my temperature sensor it works perfectly.

  Review of 26/04/2022, following an experience of 17/03/2022 by CLAIRE O. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Dear customer, Thank you for your review. This is not the experience we wish you, this was an exceptional situation we appreciate your feedback on what happened. Rest assured we will be taking measures to make sure this situation does not happen again. We remain at your disposal for any questions. Have a nice day, The Netatmo team

• 4 / 5 1

  

  Edit Flag

  Device is cheaper on ebuyer

  Review of 26/04/2022, following an experience of 28/03/2022 by DENNIS T. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  They are very fast to take your money and ship your order. You better hope that nothing goes wrong as their customer support is much slower - feels like they are not employing enough people and its all performed by web forms - really frustrating!

  Review of 18/04/2022, following an experience of 11/03/2022 by JAMES R. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Hello Sam, Thank you for your review, This is not the experience we want you to have, rest assured we are taking measures to offer you a faster service. Our support team will contact you shortly to help you resolve this situation. Best regards, The Netatmo team

  Answer by James R

  

  Flag

  Hi, The replacements have not arrived. I’ve just tracked the two DHL shipments and they are listed as having been returned to Netatmo. Could you take a look and confirm what is happening? The shipment numbers sent to me by DHL are: 8022335064 8022335086 Many thanks

  Show exchanges Hide exchanges
• 4 / 5 1

  

  Edit Flag

  Took a few days for customer services to respond to a query.

  Review of 18/04/2022, following an experience of 19/03/2022 by SHANNON C. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Terrible customer service… Item arrived without bracket or strap to hang it… Raised to Customer Service but they were not interested. I would avoid this company.

  Review of 15/04/2022, following an experience of 09/03/2022 by KARL B. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Hello Paul, Thank you for your review, Our priority is to offer you the best possible user experience, we appreciate your feedback and take it into account. The support is not included because this is a replacement product, we have received your email, we will send you a new one as requested. Have a nice day, The Netatmo team

• 5 / 5 1

  

  Edit Flag

  Great service with regular updates

  Review of 15/04/2022, following an experience of 12/03/2022 by MOHAMMED H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  The email sent to help me was helpful. However due to our own stupidity we couldn't solve the issue so I ordered a new unit. Then a neighbour solved the problem so didn't need the new unit. Was sent a return label and issued with a refund within 2 weeks. Very impressed

  Review of 08/04/2022, following an experience of 26/02/2022 by REECE M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Had to order a replacement outdoor module as existing one faulty and out of warranty. Customer service contact was ok and new module despatched promptly.

  Review of 08/04/2022, following an experience of 25/02/2022 by KEVIN M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  My order arrived in good time

  Review of 08/04/2022, following an experience of 01/03/2022 by BRUCE M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  It has taken me months to get a replacement for a faulty anemometer which was still under warranty. I even contacted the head office in France. The customer service is worthless as is the warranty if you have to go through endless hoops top get a response. I would not recommend Netatmo customer service, you take a chance with them.

  Review of 08/04/2022, following an experience of 03/03/2022 by NICK R. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Hello, Thank you for your review, This is not the experience we want you to have, rest assured we are taking measures to offer you a faster service. We have found your support request and we see the situation is now resolved. We remain at your disposal for any questions on helpcenter.netatmo.com Have a nice day, The Netatmo team

  Answer by Nick R

  

  Flag

  easy answer after the event. have a nice day after months of not having a nice day

  Show exchanges Hide exchanges
• 1 / 5 1

  

  Edit Flag

  The batteries that netatmo provided started leaking in my valve. They were going to send me a new one, but I never received it nor are they responding to my messages.

  Review of 08/04/2022, following an experience of 01/03/2022 by VANESSA W. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Dear Jocelyn, Thank you for your review. This is not the experience we wish you, this was an exceptional situation we appreciate your feedback on what happened. We have reached out to you directly to solve this issue. We remain at your disposal for any questions on helpcenter.netatmo.com. Have a nice day Netatmo customer service

• 4 / 5 1

  

  Edit Flag

  Only disappointment was needing to replace supplied batteries within 2 weeks

  Review of 07/04/2022, following an experience of 02/03/2022 by IMOGEN D. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  I received a rain guage direct from NETATMO with corroded batteries. After unnecessary delays, a replacement was shipped that never made it past their own French customs. Quite why has never been explained. With two failures to provide the product, I requested a refund instead. Two weeks later I am still waiting for the refund. Netatmo has failed to provide a service at every possible point and I am still owed money by this company. Unacceptable on every count

  Review of 07/04/2022, following an experience of 01/03/2022 by NATALIE L. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Dear Nigel, Thank you for your review. This is not the experience we wish you, this was an exceptional situation we appreciate your feedback on what happened. The refund of your order has been processed. We remain at your disposal for any questions. Have a nice day, Netatmo customer service

• 1 / 5 1

  

  Edit Flag

  Faulty product on receipt. Corroded batteries that had also fused to the contacts. Needless delays in getting a replacement followed. Three weeks later I was sent a replacement, which never arrived. Apparently it didn’t pass customs and never left France. It was returned to Netatmo, who didn’t inform me what had happened. I’ve requested a full refund. Nice products, but beware of the poor service should items go wrong. I would suggest any customer outside of France not to order from them directly. Go through Amazon or a local stockist instead.

  Review of 24/03/2022, following an experience of 04/02/2022 by CHARLES L. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Hello Nigel, Thank you for your review, This is not the experience we wish you, there was an exceptional situation with the DHL delivery and we appreciate your feedback on what happened. Rest assured we will be taking measures to make sure this situation does not happen again. Your refund will be effective within 8 business days. We remain at your disposal for any questions, Best regards, The Netatmo team

  Answer by Charles L

  

  Flag

  I seem to be the subject of two ‘exceptional’ situations. A faulty product and failed delivery of a replacement. As for the customs rejection, I wasn’t informed of this at any stage. I left it a week and then contacted you to confirm it had been returned to your depot. No offence to anyone personally, but, as I say, the whole thing has been a shambles from start to finish. A refund means I have my money back (although, again, there is absolutely no justifiable reason for its delay. It should be instant). But beyond that, nothing more offered by NETATMO for the inconvenience. Certainly nothing to convince me to update my initial review. Regards. Nigel

  Answer by Charles L

  

  Flag

  I seem to be the subject of two ‘exceptional’ situations. A faulty product and failed delivery of a replacement. As for the customs rejection, I wasn’t informed of this at any stage. I left it a week and then contacted you to confirm it had been returned to your depot. No offence to anyone personally, but, as I say, the whole thing has been a shambles from start to finish. A refund means I have my money back (although, again, there is absolutely no justifiable reason for its delay. It should be instant). But beyond that, nothing more offered by NETATMO for the inconvenience. Certainly nothing to convince me to update my initial review. Regards. Nigel

  Show exchanges Hide exchanges
• 4 / 5 1

  

  Edit Flag

  great

  Review of 24/03/2022, following an experience of 15/02/2022 by DENNIS L. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

  Edit Flag

  Customer support very slow

  Review of 24/03/2022, following an experience of 27/02/2022 by AMELIA W. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

  Edit Flag

  terribly slow and they did not read my note as i tried everything they suggested. finally sent out a replacement camera - which does not work!!!

  Review of 23/03/2022, following an experience of 02/02/2022 by RUTH C. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Hello Joseph, Thank you for your review, This is not the experience we want you to have, rest assured we are taking measures to offer you a faster service. We have found your support request and we see your SD card is being replaced. Best regards The Netatmo team

• 1 / 5 1

  

  Edit Flag

  Very dissatisfied I still have not received my new thermostat. Three times it has been sent only to be returned to sender by the shipping port as incomplete or incorrect documentation. Every email I said has taken weeks to get a reply have no UK or French phone contact number to talk to a person to get quicker response. Not at all happy

  Review of 15/03/2022, following an experience of 07/02/2022 by ALEX M. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Dear Lorraine, Thank you for your review. This is not the experience we want you to have, rest assured that this is an exceptional situation. I notice that our customer service has already solved this situation and sent you a replacement order in the meantime. We remain at your disposal for any questions on helpcenter.netatmo.com. Have a nice day, Netatmo customer service

• 5 / 5 1

  

  Edit Flag

  :).

  Review of 15/03/2022, following an experience of 08/02/2022 by ELEANOR J. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  This hasn’t arrived still……

  Review of 10/03/2022, following an experience of 02/02/2022 by DAMIEN H. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Dear Natasha, Thank you for your review. This is not the experience we want you to have, rest assured that this is an exceptional situation. We have reached out to you directly to solve this issue. We remain at your disposal for any questions on helpcenter.netatmo.com Have a lovely day Netatmo customer service

• 1 / 5 1

  

  Edit Flag

  Following order, everything seemed to be going to plan and received a delivery date and tracking link. From then on everything went wrong, courier DHL instead of delivering returned to sender for no reason. Suggest you need to get a reliable courier for your business!

  Review of 10/03/2022, following an experience of 31/01/2022 by STACEY R. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Dear Stephen, Thank you for your review. This is not the experience we want you to have, rest assured that this is an exceptional situation. We have reached out to you directly to solve this issue. We remain at your disposal for any questions on helpcenter.netatmo.com Have a lovely day Netatmo customer service

• 1 / 5 1

  

  Edit Flag

  It hasn’t arrived!! The courrier information said it had been returned to sender when on transit through France? Can you please resend.

  Review of 01/03/2022, following an experience of 21/01/2022 by HANNAH H. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  I have not received my order so I am very disappointed

  Review of 28/02/2022, following an experience of 23/01/2022 by RYAN W. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Poor opinion. I ordered online. The goods were dispatched and I had a delivery date. Without informing me, Netatmo recalled the package. It was only when I chased it up was I informed. Eventually it was re-sent, but after the deadline delivery date I gave them. Absolute incompetent outfit. OK, maybe I was unlucky but that is how my experience went.

  Review of 27/02/2022, following an experience of 19/01/2022 by CHARLOTTE R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Order was processed and delivered quickly.

  Review of 23/02/2022, following an experience of 18/01/2022 by COURTNEY J. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

  Edit Flag

  Customer services are pleasant to deal with but the unreliable product lets them down.

  Review of 23/02/2022, following an experience of 07/01/2022 by VANESSA R. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Hello Mike, Thank you for your review, Our priority is to offer you the best possible user experience, we appreciate your feedback and take it into account. If your products are still not working optimally, please contact us on helpcenter.netatmo.com, we will help you resolve this situation. Sincerely, The Netatmo team

• 1 / 5 1

  

  Edit Flag

  The order returned to netatmo the same day as despatch. I contacted them and, nada. Totally unimpressed. Order not delivered.

  Review of 21/02/2022, following an experience of 14/01/2022 by VICKY C. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Have to give 1 star (no option for zero) as the items I ordered which were showing in stock at time of order have yet to arrive after over 4 weeks. Items ordered from the USA after that have arrived safely so no blaming it on shipping delays.

  Review of 21/02/2022, following an experience of 07/01/2022 by TEAGAN M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very Good. The delivered product was faulty, however it was promptly diagnosed and replaced. The mark of good customer service is how do they handle things when they go awry, on this showing, very well. I was talked through the diagnosis, and as soon as it was clear the item was faulty, a new one was ordered and a returns label sent to me.

  Review of 07/02/2022, following an experience of 13/01/2022 by HELEN E. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  This order hasn’t yet turned up.

  Review of 07/02/2022, following an experience of 31/12/2021 by EMMA H. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

  Flag

  Dear Chris, Thank you for your review. This is not the experience we want you to have, there was an exceptional situation with the DHL delivery. We have just sent you a message to help you solve this situation as soon as possible. Have a nice day, Netatmo customer service

• 5 / 5 1

  

  Edit Flag

  Good information on all products and easily accessible technical materials.

  Review of 07/02/2022, following an experience of 11/01/2022 by JASON D. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Everything went very smoothly and there was plenty of information to allow me to decide on my purchase

  Review of 07/02/2022, following an experience of 12/01/2022 by MICHAEL G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  1 week delivery and considering was over Christmas period is more than acceptable

  Review of 26/01/2022, following an experience of 30/12/2021 by CLAIRE P. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Received a faulty product. The guy in tech support was very helpful confirming the device was faulty and organising a code so that I could order a new product. However it has not been 6 weeks since ordering and I still have not received the product. This is my first experience with Netatmo and would not order again based on this experience. Never had any such issues with other smart home/tech products from other companies.

  Review of 26/01/2022, following an experience of 04/12/2021 by SOPHIE K. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  Jawad was my email contact and he assisted me to prove my anemometer was faulty.

  Review of 26/01/2022, following an experience of 21/12/2021 by ADAM A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  The site was easy to use and the replacement outdoor unit was in strck, the additional room unit room was not. Dispatch and support for instalation were excellent.

  Review of 21/01/2022, following an experience of 21/12/2021 by WAYNE S. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  If you live in Aust, nightmare. They don’t sell the outdoor module in Aust, but then refuse to allow us to order online and ship to Aust. I had to go through (and pay) a mail redirection service to get it to Aust! If you don’t sell it in Aust, DONT then block us ordering it online!

  Review of 21/01/2022, following an experience of 04/12/2021 by FINLEY Y. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  It was an ok experience. I ordered what I wanted and it arrived not long after.

  Review of 21/01/2022, following an experience of 03/12/2021 by ISOBEL D. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  Netatmo service support were very helpful but it still took over 4 weeks for the spare part to be delivered due to poor paper work.

  Review of 20/01/2022, following an experience of 06/12/2021 by MIKE P. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Product didn't arrive. I contacted Netatmo shop to advise them that the product had returned to them. They still haven't shipped the product (3 weeks later), so it remains vaper-ware...

  Review of 20/01/2022, following an experience of 14/12/2021 by ISAAC J. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  ordered on the 29th novmebr 2021 still waiting for it and we are now on 4th january 2022

  Review of 19/01/2022, following an experience of 29/11/2021 by LILLY W. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  The order was shipped and then returned to the shipper. I never received the item.

  Review of 17/01/2022, following an experience of 01/12/2021 by ABBIE B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very easy ordering process and I had no need to contact anyone.

  Review of 14/01/2022, following an experience of 07/12/2021 by ARCHIE B. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  ORDER STILL NOT RECEIVED 30/12/2021

  Review of 14/01/2022, following an experience of 07/12/2021 by LINDA M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Arrived safely

  Review of 14/01/2022, following an experience of 02/12/2021 by ALEXANDRA R. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  So far a very bad customer experience. Slow to no response (no phone number to call - so have to rely on email). Still haven’t received my replacement unit.

  Review of 14/01/2022, following an experience of 06/12/2021 by SUMMER S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Easy to use site. Package arrived on time and was easily tracked. Products are of great quality.

  Review of 13/01/2022, following an experience of 06/12/2021 by DAMIEN M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  The order was returned when it was needed for a repair to the smart doorbell. There was no reason as to why it was returned.

  Review of 13/01/2022, following an experience of 06/12/2021 by TIM G. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Still not arrived

  Review of 13/01/2022, following an experience of 30/11/2021 by ABBIE D. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Site was easy to use. Had a bit of an issue finding out when the items were going to be dispatched, but incredibly I’d got in touch via the online help, service was very swift and the items came in good time.

  Review of 13/01/2022, following an experience of 29/11/2021 by CHRISTOPHER S. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Radiator valves come without fixtures for British radiators. You then have to buy some small plastic rings for £15 from netatmo. Clearly they could include them but choose not to in order to sell you some extortionately priced pieces of plastic

  Review of 13/01/2022, following an experience of 29/11/2021 by CONNOR K. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  During the shipment process the company forgotten to attach the invoice to the packaging, so it was held at French Border Control and sent back to Netatmo. Now, 1 month and 2 days after me paying for the order, they still have not sorted it out and I still don't have neither the thermostat nor the money. Customer service does not exist at Netatmo, as it takes about a full week (!!!) to respond to my emails, and there is no phone number to reach them via phone. NOT RECOMMENDED AT ALL!

  Review of 12/01/2022, following an experience of 26/11/2021 by REECE C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  excellent service, shipping was in timely manner despite pos-Brexit issues

  Review of 12/01/2022, following an experience of 29/11/2021 by CHRISTOPHER W. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  Delivery a little slow....but probs Brexit stupidity more than Netatmo..

  Review of 12/01/2022, following an experience of 27/11/2021 by MOHAMMED R. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  Good product. Super slow delivery.

  Review of 12/01/2022, following an experience of 28/11/2021 by SONIA A. *

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• 4 / 5 1

  

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  Easy to order, quickly and accurately delivered

  Review of 10/01/2022, following an experience of 29/11/2021 by JAMES G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very Good

  Review of 10/01/2022, following an experience of 26/11/2021 by JOSEPH C. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I ordered the cam on 27Nov but still not received it on 25Dec. CS shipped it twice but DHL returned both. CS said will investigate with carrier which in DHL. No reply for a week again and I chased for update. No investigation result CS just simply ask me to refund. Horrible CS experience and when can I get my items ???????????

  Review of 10/01/2022, following an experience of 27/11/2021 by MARK W. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Rain sensor not worked since opening package. Reported fault but no response. Over priced for cheap Chinese made tat

  Review of 08/01/2022, following an experience of 27/11/2021 by MARK R. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Poor website, poor/overstretched support, product arrived with wrong plug - unable to use.

  Review of 05/01/2022, following an experience of 25/11/2021 by KEN P. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  One of the 4 units I bought did not work properly, no attempts to get any support have yielded any results. In the end I had to try several workarounds myself until it worked. A less tech savvy user would be left even more let down.

  Review of 04/01/2022, following an experience of 25/11/2021 by CLAIRE H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great

  Review of 04/01/2022, following an experience of 25/11/2021 by CAROLINE W. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  site was easy enough to deal with and payment was smooth

  Review of 04/01/2022, following an experience of 25/11/2021 by FREYA R. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Very poor service from this company.

  Review of 31/12/2021, following an experience of 25/11/2021 by ALICE W. *

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• 5 / 5 1

  

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  Great company to purchase from superior products great service very quick purchase highly recommended

  Review of 31/12/2021, following an experience of 26/11/2021 by BRUCE C. *

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• 2 / 5 1

  

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  Website is good, but trying to contact anyone afterwards is a nightmare and doesn’t I still confidence in the company when something goes wrong!

  Review of 27/12/2021, following an experience of 20/11/2021 by CARMEN S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  My anemometer failed so made contact with Matthieu and Maxime who halped me try to get the sensor to work. this failed. they arranged for a new anemometer to be delivered. Delivery was by DHL, but problems with export delayed delivery. when the sensor arrived I managed to connect to the big unit no problem. Now wether station is fully operational. thankyou

  Review of 24/12/2021, following an experience of 12/11/2021 by LINDSAY M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Never received the SD card even after I contacted you again to say it hadn’t arrived.

  Review of 24/12/2021, following an experience of 18/11/2021 by LEXI C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  very user friendly and easy to navigate across different parts of the Eshop also, all the required technical details & FAQ are very useful highly reccomended

  Review of 24/12/2021, following an experience of 16/11/2021 by HELEN M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  At first I love the ideas of having a product endorsed by apple as I am an apple fun. When I got my product I thought it was easy to fix not knowing it was a matter of an expect I needed to contact. Anyway it took me 3 weeks after purchase to get it fixed by an engineer. A week after everything was up an running all my three cameras and the sensors got disconnected. Oh my world it was so temperamental to get it fixed. To cut a long story short I am not satisfied with the product due to the amount of time it takes to even restore it to work is a matter of weeks. My outside camera has stopped working after almost a year of having it and one of my indoor camera is broken and I have to return it. It takes about three weeks for the manufacturer to get back to you. Still I am without security camera. I need the manufacturer to replace the broken one. The most annoying part is that there is no telephone number to call to even communicate. Everything you need from them is through email and it takes weeks before they get back to you. I am very disappointed.

  Review of 24/12/2021, following an experience of 08/11/2021 by NIKKI M. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  The camera did take a long time to come and I had to ask about an update a few weeks after the order. I was told there where some technical problems which was holding up delivery. I never did get a delivery date it just turned up.

  Review of 24/12/2021, following an experience of 18/10/2021 by MATTHEW J. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Updates have corrupted 3 SD cards and I have been promised replacements that never arrive. Avoid!!!

  Review of 23/12/2021, following an experience of 18/10/2021 by FAYE O. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  I had some good support at the start. However, it has become less good as time has gone on.

  Review of 09/12/2021, following an experience of 04/11/2021 by ISLA H. *

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• 5 / 5 1

  

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  Support was very quick to respond and helpful. The shipment was much faster than I was expecting. I can't ask for a better experience

  Review of 09/12/2021, following an experience of 17/11/2021 by LOLA H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent

  Review of 09/12/2021, following an experience of 11/11/2021 by KIMBERLY Y. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order