Customer reviews

• 5 / 5 1

  

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  great service recommend any time thank you.

  Review of 18/04/2020, following an experience of 23/03/2020 by TIFFANY H. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  we appreciate your feedback thank you soo much!

  Answer by ideal-practical.co.uk

  

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  Dear David, Thank you for leaving your amazing feedback review. And thanks for choosing Ideal Practical. Customer service team . Kute.

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• 3 / 5 1

  

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  Turnaround was much slower than I expected

  Review of 14/04/2020, following an experience of 26/01/2020 by PAULINE P. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Good Morning, We apologize for the inconvenience caused. Thank you for your understanding.

• 2 / 5 1

  

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  Navigation on site could be improved and customer service.

  Review of 14/04/2020, following an experience of 04/03/2020 by KEVIN R. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Good Morning, Thank you for your interest. I will forword your remarks to our supervisor.

• 1 / 5 1

  

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  On receipt the trouser hangars were broken

  Review of 14/04/2020, following an experience of 06/03/2020 by KIERAN B. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Good Morning, We apologize for the inconvenience caused. Thank you for your understanding.

• 5 / 5 1

  

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  I thought the products were good value and delivery was good

  Review of 14/04/2020, following an experience of 14/03/2020 by WAYNE Y. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Thank you for your amazing feedback we are happy you're happy with our products and had a good experience with us. we are looking forward to having you back soon

• 1 / 5 1

  

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  can,t write a review have not had our order yet not good enough after four weeks

  Review of 14/03/2020, following an experience of 03/02/2020 by JOHN W. *

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• 5 / 5 1

  

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  I have found that your products are very good

  Review of 23/02/2020, following an experience of 28/01/2020 by LAUREN R. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Good Afternoon, Thank you for your amazing feedback. We are delighted to hear you enjoy our products and thank you for being a loyal customer. Regards, The customer service team Viva Form

• 1 / 5 1

  

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  Very bad, an unpleasant experience. I do not recommend.

  Review of 21/02/2020, following an experience of 15/01/2020 by TIM K. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Good Morning, Thank you for your interest, a refund has been processed by check on 19/02/2020. Thank you for your understanding.

• 2 / 5 1

  

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  The cabbage chopper broke on first use with a softer item, a lettuce the handle bent because it was really soft metal. When I informed them that the stickers to seal parcels didn't work as they all came undone. The company said they had no record of me buying them when I phoned. Yet they are showing up on this order. So I didn't get my refund. I thought it must have been another company but I was right all along.

  Review of 21/02/2020, following an experience of 28/11/2019 by THOMAS B. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Good Morning, We do appologize for any inconvenience caused. Thank you for your understanding.

• 1 / 5 1

  

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  LACK OF RESPONSE - DUPLICATE ORDER SENT- ITEMS WEERE INFERIOR QUALITY AND BADLY MADE-FAULTY GOODS- RETURNED FOR REFUND ON 25TH JAN STILL WAITNG FOR RESOLUTION

  Review of 21/02/2020, following an experience of 14/01/2020 by BRUCE R. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Good Morning, A refund has been processed by check on 19/02/2020. Thank you for your patience.

• 5 / 5 1

  

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  Both items received and just as described

  Review of 01/02/2020, following an experience of 06/01/2020 by JORDAN G. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Dear Paul, Thank you for leaving your invaluable feedback review. And thanks for choosing Ideal Practical. Customer service team . Kute.

• 3 / 5 1

  

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  I still have not received the missing led lights despite posting the form back within 3 days of the parcel being delivered. The pasta cooker is basic but works

  Review of 30/01/2020, following an experience of 04/01/2020 by ZOE C. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Good Afternoon, We are sorry to hear you are still waiting on your order, please contact one of out customer service team who will be happy to assist with tracing your order. Have a good day.

• 2 / 5 1

  

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  The Nail Clippers are useless they would not even cut through my Toe Nails. The Twist Ear Cleaner is good and easy to use although I have yet to get any Ear Wax out.

  Review of 21/01/2020, following an experience of 26/12/2019 by AARON C. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Good Morning, We thank you for your interest, and we inform you that we will report your claim to our supervisor.

• 5 / 5 1

  

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  it was easy to find everything I wanted .delivery was also very quick

  Review of 18/01/2020, following an experience of 24/12/2019 by TIFFANY B. *

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  Answer by ideal-practical.co.uk

  

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  Dear Sandra, Thank you for leaving your excellent feedback review. And thanks for choosing Ideal Practical. Customer service team . Kute.

• 5 / 5 1

  

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  good

  Review of 17/01/2020, following an experience of 23/12/2019 by TOM C. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Good Afternoon, Thank you for your feedback,we are happy to hear you are happy with our products and the service we provide. Regards, The customer service Ideal Practical

• 2 / 5 1

  

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  a none

  Review of 08/01/2020, following an experience of 10/12/2019 by HENRY P. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  In order to follow up on your claim, could you please specify your request. we remain at your disposal.

  Answer by ideal-practical.co.uk

  

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  Good morning madam, we apologize for the inconvenience caused and we will report your claim to our supervisor. Thank you for your trust.

  Answer by Henry P

  

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  what claim

  Answer by ideal-practical.co.uk

  

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  Good Afternoon, We hope you are well, please contact our customer service team for further assistance. We look to support you further. Regards Domoti Team

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• 2 / 5 1

  

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  Took a long time to arrive, items expensive tat. Free gift very disappointing.

  Review of 08/01/2020, following an experience of 29/11/2019 by EVIE R. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Good morning madam, we inform you that your order is waiting for the following reason: card rejected Please contact us as soon as possible to provide your card details one more time. Thank your for your understanding.

• 1 / 5 1

  

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  I've written to Ideal Practical, but have still not received the goods I ordered.

  Review of 08/01/2020, following an experience of 24/11/2019 by SUZANNE D. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Good morning madam, we inform you that your order is waiting for the following reason: card rejected we invite you to contact us as soon as possible to provide your card details one more time. Thank you for your understanding.

• 2 / 5 1

  

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  I received an Email which stated my card had been declined and they required all my card details again .I believe this firm was in europe and I was not prepared to give my details a second time without an order attached. There was no reason for my bank to refuse payment.

  Review of 08/01/2020, following an experience of 25/11/2019 by OWEN J. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Good morning madam, We apologize for this inconvenience and we invite you to contact us to validate your order. Thank you for your understanding.

• 1 / 5 1

  

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  Bad 4 weeks to come

  Review of 08/01/2020, following an experience of 25/11/2019 by SOFIA W. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Good morning madam, We apologize for the delays and we will report your complaint to our supervisor. Thank you for your understanding.

  Answer by Sofia W

  

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  Please do not trouble your self's gone to Amazon free next Day some do not call or email us again Stop all junk mail

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• 1 / 5 1

  

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  placed an order twice never received the goods allways the same thing came back incorect bank detailsthis was not the case

  Review of 08/01/2020, following an experience of 25/11/2019 by PAUL W. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Good morning madam, We apologize for the inconvenience and inform you that your order is waiting for the following reason: card rejected so, could you please contact us to provide your card details one more time. Thank you for your understanding.

• 1 / 5 1

  

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  Delivery time not satisfactory. Customer service uncontactable. Emails returned. Phone calls unanswered. Still waiting for 'Call Back', which never comes.

  Review of 08/01/2020, following an experience of 24/11/2019 by EVIE W. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Good morning madam, We apologize for the inconvenience and hope that this incident does not affect our good relations in any way. Thank you for your understanding.

• 4 / 5 1

  

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  Always arrives within time limits.

  Review of 30/12/2019, following an experience of 01/12/2019 by MICHAEL E. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Dear customer Thank you very much for your feedback we are glad you always receive your items on time. We look forward to you placing an order with us again soon. Have a Happy Easter.

• 4 / 5 1

  

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  I have been leased with my purchases.

  Review of 20/12/2019, following an experience of 23/11/2019 by TANYA M. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Dear Madam, We thank you for the feedback given your review is valuable to us. Regards, The customer service Ideal Practical

• 4 / 5 1

  

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  GOOD SELECTION OG GOODS

  Review of 18/12/2019, following an experience of 22/11/2019 by KELLY P. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Good Afternoon, We thank you for your feedback and we are happy to hear you are happy with our products. Regards, The customer service Ideal Practical

• 2 / 5 1

  

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  The packaging was poor and the box damaged making it unsuitable for a present

  Review of 18/12/2019, following an experience of 23/10/2019 by MELISSA M. *

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• 2 / 5 1

  

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  The bank computer refused to accept IDEAL as a genuine retailer and so blocked payment. I was informed that the payment had been stopped but nothing else - no follow up message, no phone call, nothing.

  Review of 18/12/2019, following an experience of 21/10/2019 by SARAH W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Customer Service have been marvellous regarding the problems with this order, not their problems, mine and all the time very helpful. Once received I was 100% satisfied with everything I received.

  Review of 10/12/2019, following an experience of 29/10/2019 by JANE G. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Good Afternoon, Thank you for your amazing feedback. We thank you for being a loyal customer and we are delighted to hear that you are happy with our services. We look to continue to support and assist you. Regards, The customer service team Viva Form

• 5 / 5 1

  

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  Easy to order and quick delivery

  Review of 01/12/2019, following an experience of 05/11/2019 by DENNIS G. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Dear customer, we are happy to hear you received your order on time and you are pleased with our service.

• 5 / 5 1

  

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  Ideal is a good provider of classic products and as I am disabled I cannot get out very much so Ideal & practical are at the top of my list for receiving quick service I would recommend them.

  Review of 27/11/2019, following an experience of 01/11/2019 by EVIE H. *

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• 2 / 5 1

  

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  do not send what is promise as a free gift with order

  Review of 23/11/2019, following an experience of 27/09/2019 by GRANT S. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  YOU NEVER GET THE FREE GIFT THEY PROMISED NOT ONCE TWICE

  Review of 20/11/2019, following an experience of 26/09/2019 by EVELYN G. *

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• 1 / 5 1

  

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  very bad contact procedeures customer services do not answer telephone calls and when giving tel no to call back do not respond

  Review of 17/11/2019, following an experience of 09/09/2019 by BRANDON L. *

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• 5 / 5 1

  

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  always good stuff from this store

  Review of 15/11/2019, following an experience of 21/10/2019 by OLIVER S. *

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• 1 / 5 1

  

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  'This delivery has still not arrived

  Review of 08/11/2019, following an experience of 14/09/2019 by CHARLIE R. *

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• 5 / 5 1

  

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  Good site to get around - clear instructions to ace the order.

  Review of 29/10/2019, following an experience of 29/09/2019 by GRANT S. *

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• 5 / 5 1

  

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  All fine.

  Review of 23/10/2019, following an experience of 28/09/2019 by KYLE S. *

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• 3 / 5 1

  

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  average

  Review of 22/10/2019, following an experience of 26/09/2019 by GRANT M. *

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• 3 / 5 1

  

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  I would have been very happy with my order if the Anti-itch Lotion had not leaked. I tried twice to get a full bottle without success. I got in touch with you in the end after a lot of tries and you sorted it out but it was very stress full.

  Review of 21/10/2019, following an experience of 24/09/2019 by IMOGEN A. *

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• 5 / 5 1

  

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  Had problems with the payment side due bank being too cautious so dealt with customer services and got excellent assistance in sorting things out and getting my product to me ASAP.

  Review of 21/10/2019, following an experience of 25/09/2019 by MARIA R. *

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• 3 / 5 1

  

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  The delivery was as expected and the free gift ok but the products I bought are disappointing to say the least.

  Review of 19/10/2019, following an experience of 24/09/2019 by WENDY R. *

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• 3 / 5 1

  

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  Navigation on the website is not too bad, it is easy enough to order. Delivery seems to take longer than a lot of other on-line shopping sites.

  Review of 16/10/2019, following an experience of 22/08/2019 by FAYE M. *

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• 1 / 5 1

  

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  I ordered from some one else and got the next day

  Review of 14/10/2019, following an experience of 20/08/2019 by ELLIOTT H. *

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• 3 / 5 1

  

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  My order took some time to be accepted due to being lost in the post and then my bank seeking my authority for payment 0n the bank card. It took two e-mails to get it re-started but when it did it moved quite quickly.

  Review of 08/10/2019, following an experience of 13/09/2019 by GAVIN C. *

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• 4 / 5 1

  

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  easy to use site great delivery although it took a bit of time

  Review of 19/09/2019, following an experience of 23/08/2019 by BETHANY W. *

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• 5 / 5 1

  

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  I enjoyed dealing with this company.

  Review of 16/09/2019, following an experience of 22/08/2019 by SOPHIE S. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Dear Sir, Thank you for your feedback, we are happy to hear you are happy with our products and our services that we provide. Regards, The customer service Ideal Practical

• 3 / 5 1

  

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  There are so items that I want to know what they are used for?

  Review of 14/09/2019, following an experience of 20/08/2019 by JIM P. *

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• 3 / 5 1

  

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  took too long awaiting delivery

  Review of 14/09/2019, following an experience of 20/08/2019 by ASHLEY R. *

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• 5 / 5 1

  

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  I use these albums to store DVDs & so minimise the amount of storage needed. The boxes can be sent for recycling after essential information has been cut out & put into the CD cover pockets.

  Review of 11/09/2019, following an experience of 16/08/2019 by PAUL A. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I have never received my order and when I tried to track the order it just says awaiting something as been in and out of hospital I have not phoned IDEAL AND PRACTICAL yet

  Review of 09/09/2019, following an experience of 13/07/2019 by JASMINE M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  very easy to order from this site and items are delivered promptly

  Review of 09/08/2019, following an experience of 14/07/2019 by DENNIS A. *

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• 5 / 5 1

  

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  always happy with past orders

  Review of 07/08/2019, following an experience of 13/07/2019 by CARRIE W. *

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• 5 / 5 1

  

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  Very good.

  Review of 06/08/2019, following an experience of 12/07/2019 by BRANDON M. *

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• 3 / 5 1

  

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  Good

  Review of 27/07/2019, following an experience of 29/06/2019 by IMOGEN R. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I should have sent it back. very inferior light weight material which would have constantly blown in the wind. As I was I just threw it out. It is difficult for me to get to the PO.

  Review of 19/07/2019, following an experience of 25/05/2019 by ALICE R. *

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• 4 / 5 1

  

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  Good

  Review of 17/07/2019, following an experience of 20/06/2019 by JACOB Y. *

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• 5 / 5 1

  

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  Full of good ideas and suggestions for every day life

  Review of 12/07/2019, following an experience of 16/06/2019 by JULIE H. *

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• 1 / 5 1

  

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  Not received

  Review of 11/07/2019, following an experience of 16/05/2019 by ZOE A. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Your Payment was not honor by your card issuer. We do not sent orders were the payment has been declined. Apologies for any inconvenience, we advice to follow up with the Bank used.

• 5 / 5 1

  

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  both items were ideal

  Review of 05/07/2019, following an experience of 08/06/2019 by NICOLE R. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Very intereting for the unusual items for home.

  Review of 05/07/2019, following an experience of 05/06/2019 by GARY R. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Among its products are a few excellent ones which are unobtainable elsewhere.

  Review of 29/06/2019, following an experience of 04/06/2019 by CARLIE W. *

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• 4 / 5 1

  

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  Although I have not ordered from the site I think I may have ago as it looks easy.

  Review of 13/06/2019, following an experience of 19/05/2019 by CARMEN R. *

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• 4 / 5 1

  

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  Easy to use.

  Review of 13/06/2019, following an experience of 18/05/2019 by LUKE S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very pleased with service, the goods and delivery time

  Review of 12/06/2019, following an experience of 17/05/2019 by WILLIAM B. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  See below - Lack of communication with the customer. Although it proclaims to allow status checking this is not so if you are locked out without informing the customer of the reason for this.

  Review of 01/06/2019, following an experience of 22/03/2019 by HOLLIE S. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  We had informed you that, your account were blocked Due to technical reasons,. And, did placed the order under your Wife´s account; as agreed! Apologies for any mis-understandings, we had proceed as you requested!

  Answer by Hollie S

  

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  Thank you for your consideration - The result was that I would have been waiting till eternity for its delivery and wondered why. Also I had a recently replaced card with a different number and hadn't realised the connection. Over & Out - OK

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• 1 / 5 1

  

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  If I have NOT received my order in the next 7 days, I will NEVER buy items form IDEAL again, and I will NOT pass IDEAL to my friends or family EVER, so you can STOP forwarding me Catalogues from this moment on

  Review of 22/05/2019, following an experience of 28/03/2019 by KEN A. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Thank you for reaching out to ideal. You have been taken off of the mailing list. We are very sorry for all of the trouble and hope you have a good day.

• 3 / 5 1

  

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  fairly straightforward

  Review of 20/05/2019, following an experience of 25/04/2019 by CAMERON M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Disgusting company to deal with, denied they received the returned goods despite me having proof of purchase but agent (Hayley) was not interested in taking the reference number and in fact hung up on my partner on the phone!!

  Review of 17/05/2019, following an experience of 17/03/2019 by BECKY M. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  We are terribly sorry for the for the incident that has occurred. In order for us to process refunds or relaunches we are going to need the proof of posting/invoice. It is standard proceedure. We have received everything that was needed and have sent out your refund of 27.14 on the 17/04/2019. You should be receiving your refund this within this week. Once again we are very sorry for the inconveinience. We hope you have a good day.

• 5 / 5 1

  

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  They had what I needed at a good price

  Review of 16/05/2019, following an experience of 21/04/2019 by SARAH T. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  out of the four items I ordered one was broken, the other item was not of satisfactory quality.

  Review of 14/05/2019, following an experience of 20/03/2019 by ALISON H. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  We are very sorry for the trouble. A refund has been sent out to you on the 28/03/2019 for an ammount of 25.90. If it has not been received we are going to send you a declaration for a lost refund check which you will need to fill out and send back so that we will be able to send you another check. We thank you for your patience and will be sending out the declaration. We hope you have a good day.

  Answer by Alison H

  

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  I have received the cheque for £25.90, and it has been successfully banked. Therefore I do not need a declaration. I wish to add that when I phoned your customer service, the person I spoke to was extremely rude. By LAW you have to refund using the SAME payment process. Outrageous that I had to accept a cheque! I will never use your company again.I want my account removed and no further communication from you.

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• 4 / 5 1

  

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  My two trays are both filled with growin* barley. A bit slow to start but lovely and full trays. One will be put outside the front door. The second outside the back door, by the cat flap. Worth getting.

  Review of 13/05/2019, following an experience of 17/03/2019 by VANESSA R. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  We thank you for the great feed back and hope that we continue to satisfy you! You are very much appreciated! Have a wonderful day!

• 5 / 5 1

  

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  Straightforward order process and swift delivery. Excellent product.

  Review of 11/05/2019, following an experience of 16/04/2019 by DANIEL C. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Good Afternoon, Thank you for your amazing feedback. We are delighted to hear you enjoy our products and thank you for being a loyal customer. Regards, The customer service team Viva Form

• 3 / 5 1

  

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  Happy with another gadget to try out

  Review of 04/05/2019, following an experience of 03/04/2019 by FREYA M. *

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• 5 / 5 1

  

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  Excellent very satisfied.

  Review of 01/05/2019, following an experience of 06/04/2019 by REBECCA B. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Good Afternoon, Thank you for your amazing feedback. We are delighted to hear you enjoy our products and thank you for being a loyal customer. Regards, The customer service team Viva Form

• 4 / 5 1

  

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  Very good

  Review of 29/04/2019, following an experience of 04/04/2019 by ELLIOT P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  easy to follow

  Review of 28/04/2019, following an experience of 18/03/2019 by DALE T. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Good Afternoon, Thank you for your amazing feedback. We are delighted to hear you enjoy our products and thank you for being a loyal customer. Regards, The customer service team Viva Form

• 5 / 5 1

  

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  Usually an easy site to use. Have some nice & different items in but can be a bit pricey sometimes.

  Review of 27/04/2019, following an experience of 30/03/2019 by LINDA L. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  Good

  Review of 22/04/2019, following an experience of 27/03/2019 by THEO W. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Fine

  Review of 18/04/2019, following an experience of 22/02/2019 by ALEXANDER M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Easy to navigate, useful information and illustrations

  Review of 16/04/2019, following an experience of 22/03/2019 by KARL C. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Product faulty,returned it,.Called 5 times sent numerous emails ,2 months later still awaiting my refund! Stay away from this company!

  Review of 16/04/2019, following an experience of 29/12/2018 by HEATHER S. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Have you returned the item with the invoice as well?

  Answer by Heather S

  

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  Product was returned with postage receipt on 01/02/2019. Return confirmed and agreed from Ideal practical by phone and 3 emails.Invoice inside parcel and followed up with company who confirmed receiving the return.

  Answer by ideal-practical.co.uk

  

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  A declaration letter has been sent for a lost refund check.

  Answer by ideal-practical.co.uk

  

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  A declaration letter has been sent for a lost refund check.

  Answer by ideal-practical.co.uk

  

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  We are sorry for the late response. Your check has been sent out and you shopuld be recieveing it withing the next week. Once again we are sorry for the trouble.

  Answer by Heather S

  

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  All fine now, no worries, got the cheque for £ 59.90 but not the promised postage return fee of £ 10!

  Answer by ideal-practical.co.uk

  

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  Good Afternoon, Can we confirm if you had enclosed a copy of your postage of return? We look to reimburse the postage fee as soon as possible. Regards, The customer service Ideal Practical

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• 5 / 5 1

  

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  Goods arrived on time and in good condition.

  Review of 15/04/2019, following an experience of 21/03/2019 by SCARLETT R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  First class company fast and well packaged products would recommend to friends and family

  Review of 13/04/2019, following an experience of 19/03/2019 by ROB R. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Everything as described

  Review of 13/04/2019, following an experience of 18/03/2019 by ANTHONY T. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Always spot on!

  Review of 12/04/2019, following an experience of 18/03/2019 by CAROLE W. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  Found all the items not what we wanted.. not the right sought of things needed.

  Review of 12/04/2019, following an experience of 15/02/2019 by EILEEN C. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Thank you for ordering with Ideal Practical. Can you please specify the items that you wish to recieve and return the items with the invoice so that we can relaunch the order or send you your refund. We are very sorry for the inconvienience and wish to help in anyway possible.

  Answer by ideal-practical.co.uk

  

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  Thank you for ordering with Ideal Practical. Can you please specify the items that you wish to recieve and return the items with the invoice so that we can relaunch the order or send you your refund. We are very sorry for the inconvienience and wish to help in anyway possible.

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• 4 / 5 1

  

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  Quite easy to use

  Review of 11/04/2019, following an experience of 16/03/2019 by REECE W. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  good

  Review of 11/04/2019, following an experience of 17/03/2019 by JOEL R. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Very good

  Review of 11/04/2019, following an experience of 17/03/2019 by TYLER H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Sorry N/A I haven't used it yet.

  Review of 10/04/2019, following an experience of 16/03/2019 by JAKE Y. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very good great service i would recommend

  Review of 10/04/2019, following an experience of 15/03/2019 by MUHAMMAD W. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  okay

  Review of 09/04/2019, following an experience of 15/03/2019 by ALEXA T. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  My order was cancelled due to being informed that the card I used to pay was declined, I tried another card and that said the same thing, I checked with my bank that I used the second debit card to pay for my purchases, and they informed me that NO Payment details came through for that card, your system for taking card details must be faulty, please remove my details from your system as I wont be using you anymore, I will add that I have not had problems using my cards for other on-line services. Mrs Maureen Murphy

  Review of 07/04/2019, following an experience of 11/02/2019 by JORDAN J. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Thank you for contacting Ideal Practical. We are very sorryn for the trouble. We have taken you off the mailing list and will not bother you anymore. Once again we are terribly sorry for the trouble. Have a good day and thank you for your service.

• 4 / 5 1

  

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  No Comment

  Review of 01/04/2019, following an experience of 07/03/2019 by GRANT H. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Verified reviews website seems OK,

  Review of 26/03/2019, following an experience of 30/01/2019 by LUKE A. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Thank you for reaching out to us sir. Have you sent the items back along with the proof of posting? If so we would be able to send your refund but without the proof of posting we wont be able to send you your refund.

• 1 / 5 1

  

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  I would like to say if i had my good i could tell you as I have not yet receved it. I am not happy

  Review of 13/03/2019, following an experience of 08/01/2019 by GAVIN B. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Apologies for the delay, due to the time it took to validate the order. As per Tracking the ítems has been received and signed for. Hope the ítems were to your liking.*

  Answer by ideal-practical.co.uk

  

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  Apologies for the ordeal and delay,. The ítems you had ordered, appears as of the 15/02/19 delivered and signed by a household member. If that´s not the case, pls do get in touch with our CST.

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• 1 / 5 1

  

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  See below

  Review of 09/03/2019, following an experience of 29/12/2018 by ISOBEL C. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  We are a company with a set of rules and codes to follow. You were informed by the agent about the payment being declined. You seemed not to had accepted it, lastly your choice of words, tone and demands were overwhelming. Hopefully you would´ve verified by now that an email was sent to you, in order to informed about payment as the agent tried informing you. Neverless, we wish you all the best!

  Answer by Isobel C

  

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  company. I still have not received anything. Your agent used a very condecending tone when speaking to me. Her tone was the annoying one. She would not listen. What was wrong with my choice of words and what was wrong with my demands. All I wanted was confirmation that you definitely had not received the payment. Your company was in the wrong. You did NOT notify me so the first words from you agent should have been Sorry I thought you had been notified, not "You know why the order was not delivered - Your card was blocked"

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• 1 / 5 1

  

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  I paid for it about 11th Jan, it's now February and it still hasn't arrived. They tell me it got lost in the post, and have sent it again. It still hasn't arrived. The first time they told me it had been delivered to Hermes, and Hermes told me they were waiting for it. I don't know whom to believe.

  Review of 05/03/2019, following an experience of 09/01/2019 by ROWENA T. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  We do apologies for the delay, The ítems were reported missing, and your order relaunched! you should receive within a week. :-

  Answer by ideal-practical.co.uk

  

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  We do apologies for the delay, The ítems were reported missing, and your order relaunched! you should receive within a week. :-

  Answer by ideal-practical.co.uk

  

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  We do apologies for the delay, The ítems were reported missing, and your order relaunched! you should receive within a week. :-

  Answer by Rowena T

  

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  I have received the goods I ordered, but not the free gift which was supposed to come with it. The free gift was supposed to be a turquoise diary, note book and pen, instead a horrible brown type of top turned up as replacement, saying they were of the same value. One this is not true, regarding the same value. Two a horrible brown top does not replace in any way a turquoise diary and note book. So your company persuades one to buy offering a nice free gift, then sends something entirely different. I have learnt not to trust you.

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• 1 / 5 1

  

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  no response to my complaint email

  Review of 24/02/2019, following an experience of 31/12/2018 by TEAGAN H. *

  *Pseudonymized data at the request of the author

  Answer by ideal-practical.co.uk

  

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  Apologies for the misunderstanding. As we had respond to your first query about the Faulty Item. As you preffered Not to send the ítem back; within the time frame allow, as clearly dirrected under Terms & Conditions. We did escalate the matter but was told you should had have sent it back for the refund. You dicided to keep it instead. Sorry, the Company doesn´t do partial refunds on ítems you´ve decided to fix.

  Answer by ideal-practical.co.uk

  

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  Apologies for the misunderstanding. As we had respond to your first query about the Faulty Item. As you preffered Not to send the ítem back; within the time frame allow, as clearly dirrected under Terms & Conditions. We did escalate the matter but was told you should had have sent it back for the refund. You dicided to keep it instead. Sorry, the Company doesn´t do partial refunds on ítems you´ve decided to fix.

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• 3 / 5 1

  

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  Very misleading in my experience. After ordering from Ideal Practical,(2 Albums for CD's) my bank received a request for payment from a foreign firm which it didn't recognise and refused payment..They then contacted me and I had to reorder, which I did. For some reason although they admitted they were wrong they stopped payment. I reordered and when I checked the web site this wasn't showing. I ordered an alternative item from another firm and gave it up as a bad job. The alternative items arrived and I began using this item. Imagine my surprise when the original Ideal Practical item arrived in the post and appeared on my bank account. This meant that over a number of years I have ordered 56 of these items. These last two had taken three phone calls to you, being bothered by my bank on two occasions and with a negligible amount of contact from you.

  Review of 20/02/2019, following an experience of 27/12/2018 by MARY A. *

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