Customer reviews for italotreno.it

Customer reviews

• 5 / 5 1

  

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  My experience with buying tickets was easy, fast and efficient thank you.

  Review of 27/04/2024, following an experience of 25/04/2024 by LYN C.

• 5 / 5 1

  

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  really fast service.Good information ,Everything clear.I will recommand any one buy ticket if like fast and good service. thank you

  Review of 15/04/2024, following an experience of 14/04/2024 by CHRISTIAN G. *

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• 5 / 5 1

  

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  Good

  Review of 11/04/2024, following an experience of 09/04/2024 by SARAH W. *

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• 4 / 5 1

  

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  A little difficult for me because I'm not Italian

  Review of 10/04/2024, following an experience of 08/04/2024 by LISA B. *

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• 2 / 5 1

  

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  I am a senior but am traveling with a mix of seniors and adults. I wanted to be the main contact but the site would only let an adult be the main contact. Even after I registered it still showed me as an adult so I had to go back and change myself from a senior to an adult so that I could be the main contact person.

  Review of 01/04/2024, following an experience of 23/03/2024 by YVONNE M.

• 5 / 5 1

  

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  Easy to manage

  Review of 24/03/2024, following an experience of 22/03/2024 by LUCAS S. *

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• 5 / 5 1

  

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  thanks - it was very easy to book

  Review of 18/03/2024, following an experience of 16/03/2024 by ALAN J. *

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• 5 / 5 1

  

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  Looking forward to experiencing your train service

  Review of 07/03/2024, following an experience of 05/03/2024 by LINDA P.

• 5 / 5 1

  

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  easy and simple

  Review of 04/03/2024, following an experience of 25/02/2024 by ROBIN C.

• 5 / 5 1

  

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  It's easy to use.

  Review of 04/03/2024, following an experience of 29/02/2024 by MASON K. *

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• 4 / 5 1

  

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  easy to pay

  Review of 04/03/2024, following an experience of 27/02/2024 by JOSE LUIS M.

• 1 / 5 1

  

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  I could not pay, I had to try multiple times

  Review of 04/03/2024, following an experience of 24/02/2024 by JAMIE M. *

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• 5 / 5 1

  

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  Todo muy bien

  Review of 26/02/2024, following an experience of 24/02/2024 by LAYLA K. *

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• 5 / 5 1

  

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  Easy!

  Review of 24/02/2024, following an experience of 22/02/2024 by ISLA K. *

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• 4 / 5 1

  

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  Add Apple Pay for a full and great experience

  Review of 19/02/2024, following an experience of 17/02/2024 by LOLA P. *

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• 5 / 5 1

  

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  Excelente

  Review of 18/02/2024, following an experience of 16/02/2024 by GEORGIA H. *

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• 5 / 5 1

  

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  한국어로 나와서 굿

  Review of 17/02/2024, following an experience of 15/02/2024 by FRANK R. *

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• 5 / 5 1

  

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  Adoro viaggiare con Italo in prima o exécutive. Il personale è sempre cordiale e disponibile. Cibo a volontà

  Review of 15/02/2024, following an experience of 13/02/2024 by KARL R. *

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• 5 / 5 1

  

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  Very smooth and easy to complete.

  Review of 02/02/2024, following an experience of 31/01/2024 by TIFFANY M. *

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• 5 / 5 1

  

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  Good

  Review of 29/01/2024, following an experience of 27/01/2024 by NIVES D.

• 4 / 5 1

  

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  easy and hassle-free

  Review of 28/01/2024, following an experience of 26/01/2024 by JOEL H. *

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• 5 / 5 1

  

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  good

  Review of 25/01/2024, following an experience of 23/01/2024 by ANNA T. *

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• 5 / 5 1

  

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  Very simple and easy to buy, and very safe too.

  Review of 21/01/2024, following an experience of 19/01/2024 by MARCOS AURELIO DE M.

• 5 / 5 1

  

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  Cool

  Review of 18/01/2024, following an experience of 16/01/2024 by SEBASTIAN D. *

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• 5 / 5 1

  

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  An easy and quick process!

  Review of 15/01/2024, following an experience of 13/01/2024 by LOUIS W. *

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• 4 / 5 1

  

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  d

  Review of 07/01/2024, following an experience of 05/01/2024 by RUTH O. *

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• 5 / 5 1

  

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  fast and convenient!

  Review of 18/12/2023, following an experience of 16/12/2023 by MINA Y.

• 5 / 5 1

  

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  Efficient

  Review of 14/12/2023, following an experience of 12/12/2023 by NATHAN H. *

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• 5 / 5 1

  

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  Very good ticket site, grazie mille

  Review of 12/12/2023, following an experience of 10/12/2023 by PAUL C.

• 1 / 5 1

  

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  Awful website, fields difficult to navigate / update

  Review of 08/12/2023, following an experience of 29/11/2023 by STEPHANIE M.

• 5 / 5 1

  

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  Train manager very understanding of my confusion. And back problems. Simpatico!

  Review of 08/12/2023, following an experience of 03/12/2023 by RICHARD M.

• 5 / 5 1

  

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  Tricky at first as i thought the train was sold out, because of the information on the booking selection page...'sold out' on all ticket types but in grey not highlighted. Pushed ahead with booking and not stopped from booking so assumed all was well...and so far so good.

  Review of 29/11/2023, following an experience of 27/11/2023 by CARLIE R. *

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• 5 / 5 1

  

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  Every thing was really easy

  Review of 23/11/2023, following an experience of 21/11/2023 by CHRISTIAN R. *

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• 4 / 5 1

  

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  good service, clear instructions

  Review of 22/11/2023, following an experience of 19/11/2023 by ANNA MARIA S.

• 5 / 5 1

  

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  EASY TO BOOK, VERY EFFICIENT SOFTWARE, EASY TO NAVIGATE IF ONE WANTS TO CHANGE DATE. WE ALWAYS TAKE ITALO TRAIS BECAUSE THEY ARE CLEAN AND TRAVELERS ARE INFORMED ALL THE TIME IF THERE ARE DELAYS

  Review of 22/11/2023, following an experience of 13/11/2023 by IAN J. *

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• 5 / 5 1

  

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  Easy and logical.

  Review of 15/11/2023, following an experience of 15/08/2020 by PAUL R.

• 5 / 5 1

  

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  Excellent service. Fast, accurate and efficient.

  Review of 15/11/2023, following an experience of 03/09/2020 by MATILDE P.

• 5 / 5 1

  

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  Easy to navigate.

  Review of 15/11/2023, following an experience of 14/09/2020 by ROSALIND C.

• 5 / 5 1

  

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  Very quick and professional.

  Review of 15/11/2023, following an experience of 21/09/2020 by JILL ANN S.

• 5 / 5 1

  

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  Very good booking system! It is easy to book train tickets!

  Review of 15/11/2023, following an experience of 10/08/2020 by YOSHIMI S.

• 5 / 5 1

  

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  Exelente

  Review of 15/11/2023, following an experience of 30/08/2020 by ALBERTO F.

• 3 / 5 1

  

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  I somehow booked the wrong time and when I tried to change the ticket I put in what I thought was the ticket code. The code was I97ZXF. I read it as 197. After 3 tries it timed me out and I had to buy another ticket. You should change your font to something that is clear without confusion

  Review of 15/11/2023, following an experience of 28/09/2020 by JIM B.

• 5 / 5 1

  

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  fantastic

  Review of 15/11/2023, following an experience of 11/09/2020 by CARLO T.

• 5 / 5 1

  

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  quick service, clear instructions

  Review of 15/11/2023, following an experience of 13/08/2020 by PAUL S.

• 5 / 5 1

  

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  Easy, simple

  Review of 15/11/2023, following an experience of 16/09/2020 by DAVID P.

• 4 / 5 1

  

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  Easy

  Review of 15/11/2023, following an experience of 14/09/2020 by JAMES T.

• 5 / 5 1

  

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  Yes it is good

  Review of 15/11/2023, following an experience of 13/08/2020 by OMNIA E.

• 5 / 5 1

  

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  good and easy for traveling

  Review of 15/11/2023, following an experience of 16/08/2020 by DIANA P.

• 5 / 5 1

  

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  Easy website!!

  Review of 15/11/2023, following an experience of 08/09/2020 by MICHAEL P.

• 4 / 5 1

  

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  I would have given 5 stars weren't it for the fact that there was no information about the seat orientation with respect to sitting forward with the direction of travel. Some people get negatively affected when sitting opposite the travel direction. Thank you!!! :-)

  Review of 15/11/2023, following an experience of 08/10/2020 by IRMA G.

• 5 / 5 1

  

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  None

  Review of 15/11/2023, following an experience of 02/10/2020 by GARRETT V.

• 5 / 5 1

  

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  It was easy and useful. Especially seat's drawing ware convenience.

  Review of 15/11/2023, following an experience of 22/09/2020 by TORU F.

• 5 / 5 1

  

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  Non

  Review of 15/11/2023, following an experience of 19/08/2020 by WAI LUN T.

• 5 / 5 1

  

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  N/a

  Review of 15/11/2023, following an experience of 10/10/2020 by OLIVIA X.

• 5 / 5 1

  

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  Easy to book.

  Review of 15/11/2023, following an experience of 16/10/2020 by PETER S.

• 5 / 5 1

  

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  Easy and great value

  Review of 12/11/2023, following an experience of 10/11/2023 by HOLLIE H. *

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• 4 / 5 1

  

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  Very easy website to navigate.

  Review of 03/11/2023, following an experience of 02/11/2023 by FRANK W. *

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• 5 / 5 1

  

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  Always use Italo when traveling in Italy.

  Review of 31/10/2023, following an experience of 24/10/2020 by ROBERT P.

• 5 / 5 1

  

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  Website clear and simple. I'll be again.

  Review of 25/10/2023, following an experience of 17/10/2020 by MARILENA P.

• 5 / 5 1

  

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  first time i closed tickets, it was easy, hope i didn't make mistake....

  Review of 06/08/2023, following an experience of 04/08/2023 by THOMAI N.

• 5 / 5 1

  

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  Very simple, clear and useful information. Only wish was that it would be good to know which seats face the direction of travel on the trip

  Review of 02/08/2023, following an experience of 31/07/2023 by STEVEN G.

• 5 / 5 1

  

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  Very efficient app

  Review of 28/07/2023, following an experience of 26/07/2023 by ISAAC C. *

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• 1 / 5 1

  

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  Price increased while paying for ticket intentionally. Terrible experience.

  Review of 28/07/2023, following an experience of 24/07/2023 by TRISHA M.

  Answer by italotreno.it

  

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  Dear Trisha, our offer is quite dynamic and subject to availability, but we do not intentionally bid customers or change prices depending on their behavior. Please let us knows more about your website experience. Kind regards, Italo.

• 5 / 5 1

  

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  easy to book and I found what I need

  Review of 15/07/2023, following an experience of 13/07/2023 by ALAN H. *

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• 5 / 5 1

  

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  Very simple thanks.

  Review of 12/07/2023, following an experience of 10/07/2023 by GARY C. *

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• 5 / 5 1

  

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  Good

  Review of 07/07/2023, following an experience of 05/07/2023 by JUAN CRISTOBAL O.

• 5 / 5 1

  

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  It was very easy even from abroad!

  Review of 06/07/2023, following an experience of 04/07/2023 by VICKY W. *

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• 5 / 5 1

  

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  Awesome!

  Review of 28/06/2023, following an experience of 26/06/2023 by TOM W. *

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• 4 / 5 1

  

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  Great

  Review of 22/06/2023, following an experience of 20/06/2023 by JACKSON T. *

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• 5 / 5 1

  

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  Was very easy to buy online

  Review of 19/06/2023, following an experience of 17/06/2023 by SEGUNDINO JR P.

• 4 / 5 1

  

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  The app didm't work so I gas forced to use the computer. The computer has one client account and the app uses another account. There was no way to combine the two. I called, a paywall, and was given an incorrect email address to try to resolve the issue. The page would not close without me writing a comment. Few seats available; no senior discount for out going trip. Hopefully on time. App non funzionava e non son riuscita ad usciere dalla pagina senza scrivere qualcosa. App e il pc hanno due diversi account cliente. Ho telefonato, a pagamento, per sapere come dovrei fare e l'indirizzo email era errata. Questa pagina non chiudeva senza un feedback, e quindi sto scrivendo qualcosa. Pochi posti, niente sconto senior prima parte del viaggio. Speriamo che stia in orario.

  Review of 17/06/2023, following an experience of 15/06/2023 by NAEEMAH P.

• 5 / 5 1

  

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  Fast

  Review of 03/06/2023, following an experience of 01/06/2023 by TINA H. *

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• 5 / 5 1

  

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  Great!

  Review of 03/06/2023, following an experience of 01/06/2023 by JEIGHTY T.

• 5 / 5 1

  

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  So easy to book! Good rates!!

  Review of 01/06/2023, following an experience of 30/05/2023 by MIKE W. *

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• 5 / 5 1

  

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  Ottimo servizio

  Review of 28/05/2023, following an experience of 26/05/2023 by RICCARDO B.

• 4 / 5 1

  

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  good

  Review of 19/05/2023, following an experience of 17/05/2023 by IORI U.

• 5 / 5 1

  

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  First time let you know tomorrow

  Review of 17/05/2023, following an experience of 15/05/2023 by SOPHIE S. *

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• 5 / 5 1

  

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  This is my third booking in 10 days. Venice to Lake Garda to Bologna to Florence. Thank you for making it so easy. Denise, Seattle Washington USA

  Review of 15/05/2023, following an experience of 13/05/2023 by DENISE S.

• 5 / 5 1

  

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  Excellent!

  Review of 01/05/2023, following an experience of 29/04/2023 by ADRIAN W. *

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• 5 / 5 1

  

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  Easy and Clear

  Review of 23/04/2023, following an experience of 21/04/2023 by JASON M. *

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• 5 / 5 1

  

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  excelente

  Review of 31/03/2023, following an experience of 29/03/2023 by ROWENA S. *

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• 5 / 5 1

  

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  excelente

  Review of 31/03/2023, following an experience of 29/03/2023 by KEELEY R. *

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• 5 / 5 1

  

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  excelente

  Review of 31/03/2023, following an experience of 29/03/2023 by PHILIP W. *

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Reviews displayed in chronological order