Company NET REVIEWS, who publishes the website www.verified-reviews.co.uk, has always been particularly conscious of issues linked to the respect of confidentiality, as well as the protection of personal data of its Users and Clients.
Firstly, we act as an independent third-party, collecting and distributing your reviews linked to a consumer experience, and secondly, we ensure conformity of the content collected to French law and to the AFNOR NF Z74-501 standard which binds us to respecting and preserving the reliability of published reviews.
Therefore, when you write a review or use our website, it is necessary for us to collect and process personal information that concern you.
In accordance with EU Regulation 2016/679 of the European Parliament and the Council of 27 April 2016 (GDPR), the present Privacy Policy intends to explain the foundations, procedures and purposes relating to the collection, processing and protection of your personal data in the context of our activities.
Table of Contents
2. Responsible for processing.
3. The Personal Data that we collect
3.1. Personal Data collected by our Trade Partners and sent to us at the time of your Order
3.2. Data we collect directly from Consumers.
3.3. Data we collect upon submission of a Review..
3.5. Data we collect when you visit our Site.
3.5.3. Removing or Blocking Cookies.
3.6. Data we collect from social networks.
3.7. Data we collect from our Clients.
5.2. Sharing with third-parties.
6. Security and confidentiality of your personal data.
8. Update of the present Privacy Policy.
In the present Privacy Policy, each of the following terms must be understood according to its definition.
Company NET REVIEWS, (Simplified Joint Stock Company with a capital of 537,460 euros, registered on the Trade and Companies Register of Marseille under number 750 882 375, with registered office SAS NET REVIEWS, 18-20 Avenue Robert Schuman, CS 40494, 13002 Marseille) is;
For any questions or clarifications relating to the collection, processing or protection of your personal data, you may contact us:
We remind you that our online Consumer review collection services have been certified with the NF mark since 28 March 2014, and in relation to the above we commit to respect standard NF Z74-501 and certificate repository NF522 which in particular commits us to publish all Reviews, positive and negative, following a moderation process defined in our General Conditions of Use.
We are therefore committed to our Clients to prevent any selection of any kind, therefore each Consumer with a consumer experience from one of our Clients will be surveyed, and will therefore receive a Review request that they may submit, without compensation, within a period of three months from receipt of the invitation.
Our solution is based on the collection of a Review following an order finalised on the Client's website or in one of its high street shops.
Therefore, when you submit an order to one of our Trade Partners, we collect the Personal Data listed below.
In accordance with the stipulations of article 7 of EU Regulation 2016/679 of the European Parliament and the Council of 27 April 2016, we require that our Clients respect this regulation and that they have obtained your consent prior to us collecting your Data and processing this Data.
Data we need to receive from all our Trade Partners:
Other Data we may potentially receive from some of our Trade Partners:
When you wish to directly submit a Review, you have the possibility to do so by contacting us in the following ways:
At this time, we need to collect the following Personal Data:
In order to respect our obligations relating to the Afnor NF Z74-501 Standard, we ask you, however, to provide proof of purchase to validate your consumer experience (invoice, receipt, purchase order, etc)
In the context of verification processes, we may collect the following additional Personal Data:
Please note that this Data is only used to verify the authenticity of a consumer experience and to meet the Afnor Standard. It is therefore not retained by Verified Reviews and is immediately deleted.
After each Order or Purchase from one of our Trade Partners, we invite you to submit a Review on your consumer experience via email or SMS, to which a link is attached and will direct you to a Review Form.
This invitation, valid for three months, is only sent to you when you finalise an Order or make a purchase from one of our Trade Partners.
It is the same link as to which you are directed when you submit a review to us directly (§3.2).
At no time will you be asked to create an account on our Site.
Having completing the form, when you submit a Review we must collect the following Personal Data:
However, upon request from our Clients, we may also add additional question(s) on specific topics to the form. We collect the responses you give in these surveys.
By completing this form, you also have the possibility to provide us with additional information, such as:
Submission of this information is not mandatory and is not required in order to submit your Review. You may choose to not provide this information.
We guarantee total transparency to our Trade Partners and Consumers.
In accordance with the Afnor NF Z74-501 standard, we commit to send and publish scores, comments and additional information in a manner which is strictly identical to that used to collect this data, except for any illicit or inappropriate content, or content in violation of our General Conditions of Use.
Therefore, we display reviews in full, whether positive or negative, without the ability to modify or correct them, as long as they have not been rejected by the moderation processes defined in article 5.2. of our General Conditions of Use.
As such, in the context of moderation processes, we need to collect the following Personal Data:
In the case where the Trade Partner has subscribed to the 'Questions/Answers' module, we also need to collect:
It is noted that we only serve as an intermediary and we do not interfere in any circumstances in the existing relationship between our Trade Partner and the Consumer.
In order to make our website as simple, reliable and useful as possible we use cookies and other similar technologies (grouped under the denomination 'Cookies' in the present Privacy Policy).
Cookies are basic digital information (text files) concerning your internet usage, they do not identify you personally, but they identify the computer you are using.
As such Cookies allow us to recognise your computer or mobile device when you visit our website and thus personalise and improve your browsing experience. Cookies contain information that the website uses to make communication between you and your browser more efficient.
We use various types of Cookies, such as session cookies, permanent cookies and technologies similar to these types of cookies as defined below:
We use technologies similar to session cookies and permanent cookies to record and access information on the browser or device, which uses local units and local storage, notably HTML5 cookies, Flash and other methods. These technologies may be used on all your browsers. In certain cases, usage of these technologies cannot be controlled via the browser and requires special tools. We use these technologies to record information in order to ensure the quality of reviews and to detect irregularities when using the website. By using our website, you are consenting to the use of these Cookies. However, you can modify your Cookies settings at any time. Below you will find further information on how to manage your Cookies settings.
We use cookies described as 'essential' which serve to facilitate access to our website, helping you to navigate and to use all the features of our website.
They also allow the detection and prevention of fraud. We can thus verify the quality of reviews submitted and prevent any misappropriation or irregularities linked with the publication of a review or the use of our website.
We do not advise you to deactivate Cookies described as 'essential', as otherwise you will no longer be able to access and browse our website.
We also use cookies described as 'analytical and functional'.
They provide us with anonymous information, which allows us to better understand how you use our website and how we can improve it.
They are therefore used solely for marketing purposes.
Cookies described as 'analytical and functional' also allow us to generate various statistics (in particular demographics).
They allow us in particular to measure the performance of our website, the number of visits, but also to monitor its performance and to understand how you use it.
As such, in order to optimise your experience on our website, Cookies allow us to test various design characteristics and functionality on our site and carry out studies to improve the services we offer via our website.
Data collected in this way is exclusively intended for Verified Reviews. Any transmission of the data to third parties is subject to the prior consent of the visitor concerned.
Verified Reviews expressly informs those visiting the website http://www.verified-reviews.co.uk/ that they may deactivate cookies in their web browser or block them.
Data from cookies is stored for a maximum duration of five years.
A third-party cookie is a cookie placed on your computer by the server of a domain other than our Site. A 'collected' third-party cookie on our site has not necessarily been placed by us.
The most used third-party cookies are generally those intended for audience analysis and marketing services. They are also used by regulators and various publicity platforms.
They allow to recognise a computer on a number of different sites and thus permit personalised tracking. Third-party cookies collect data on the way you use our site, which explains why certain browsers are configured to process third-party cookies in a specific way, and these can only be accepted with the agreement of the internet user.
As such, when you visit our website, the following third-party cookies may be installed and therefore collect data:
You can view and modify your choices in relation to cookies at any time, and to do this:
You can thus refuse new 'cookies' or receive a message notifying you of the receipt of cookies, or deactivate cookies, either systematically or according to their issuer.
It is also possible to delete cookies manually.
It is also possible to choose to deactivate or delete similar data used by accessory software on your browser by modifying the settings of these tools or visiting the website of the software developer.
However, we inform you that according to the configuration of your browser, you may encounter a number of difficulties using our website and as such lose access to some of our content and services.
If applicable we cannot be held responsible for any consequences linked to the degraded performance of our site resulting from the inability to use the cookies necessary for its functionality.
When you consult our website and in particular when you access the Review Form, we record the IP address of your computer and your browser settings (web browsing software used, reference website and information relating to your online activity).
The IP address is the numeric address of the computer used to visit our website.
Your browser settings include the type of browser you use, the browser language and the time zone.
Our Solution does not require the creation of an account for Consumers wanting to leave a Review on their consumer experience.
As such, we limit the Personal Data collected and processed to that which is strictly necessary for our Solution.
In order to create a better experience and increase confidence in the Reviews published, we do however offer the option to Consumers, when submitting a Review, to link this to their profile on social networks such as Facebook.
This functionality allows you to use our services, whilst logged in to social networks, and to display members of your network who have submitted a Review.
At the time of this connection, we may collect certain data that you have previously submitted to these social networks, such as:
When you link your Review to a social network, you are informed in advance of the Data we will receive.
In the context of registering as a Trade Partner, and with regards to our collaboration, we may directly collect certain Personal Data which falls within the context of the GDPR, such as:
In accordance with EU Regulation 2016/679 of the European Parliament and the Council of 27 April 2016 (GDPR), we only process your Data when such processing meets at least one of the following conditions:
More specifically, we collect and process your data for the following purposes:
We would like to specify that we never send marketing related messages to the Consumer. The only messages (email or SMS) that you will receive from us will be a message inviting you to submit a Review and to follow-up on direct messages such as, and in particular messages inviting you to respond to questions posted by internet users of the Trade Partner's site. No other messages will be sent to you.
If you would like to obtain further information in relation to the legal basis we adhere to when processing your Personal Data, please contact us:
By completing and submitting the Review Form, you consent that your review will be made accessible to the public, through the publication and distribution of the Review on the website of our Client, as well as on commercial partner sites and search engines, in particular Google or Bing.
This Review may be viewed by all visitors of these websites.
The published Review will mention at least the following information about you:
This Review may also include:
As such, your review is displayed only with your first name and the first letter of your surname.
However, if you would like to make your review completely anonymous or use a pseudonym, you may request this from us directly by contacting us at the following address: moderation@avis-verifies.com.
At Verified Reviews, we have never sold and we will never sell Personal Data to third-parties.
However, it is important that you know that we share your Data with third parties and we want you to be fully informed.
We therefore use third-party companies to:
These sub-contractors and partners may have limited access to some of your Personal Data in the strict context of the execution of services.
They have a contractual obligation to use these in accordance with the specifications of the applicable regulation in relation to the protection of personal data.
We therefore commit to verify that all our sub-contractors and partners scrupulously respect EU Regulation 2016/679 of the European Parliament and the Council of 27 April 2016 (GDPR).
In this context, we require that all our sub-contractors and partners provide satisfactory guarantees demonstrating that technical and organisational security measures applicable to the protection of personal data have been taken.
If you would like a list of our sub-contractors and service providers, please send us an email to: compliance@avis-verifies.com.
We may also need to share your information if we deem its disclosure is necessary:
We finally inform you that due to the organisation of our company, we may need to share some of your Data with a group company which may be located outside of the European Economic Area.
In this event, we will ensure that the third-party country presents a sufficient level of protection in relation to authority and control and that the appropriate measures and checks are established in accordance with applicable laws and regulations in order to protect your Data.
We only retain and store your data for the duration strictly necessary for the purposes defined in article 5 of the present Privacy Policy and in particular in order to satisfy the requirements of the Afnor NFZ74-501 standard and our legal obligations.
We ensure the strict confidentiality of Personal Data collected and processed.
As such, we have put in place organisational, technical, logistical and physical measures designed to protect your Data against alterations, destruction or unauthorised access.
Techniques for the anonymisation and pseudonymisation of your Data have been implemented in order to increase security.
A regular backup of Data with regularly validated recovery processes has been implemented.
Your Data is subject to access control (authentication and authorisation control), processing, storage or exchange (encryption) in order to ensure confidentiality.
All access to the information system is subject to the identification/authentication of the requesting party and monitoring of his/her authorisations/clearances.
All developments are subject to a security analysis in order to evaluate their level. If the level required is not achieved an additional design phase takes place in order to meet it.
Our information system is monitored by internal software, in order to verify its proper functionality and ensure no vulnerabilities are present.
Our information system has centralised and protected logging devices for the use of services allowing us to detect intrusions or fraudulent use, attempt to identify the causes and origins, avoid further contamination of other sites and return the system to full functionality.
The security level of our information systems is regularly tested (every 6 months) in order to ensure no inherent security fault is present.
Despite all these measures, we must direct your attention to the fact that the internet is not a completely secure environment, and as such we cannot guarantee the security of the transmission and storage of your data.
In accordance with article 33 of the GDPR, we commit to notify the relevant authorities, as early as possible, of any violation of data likely to invoke risk in relation to the rights and freedoms of individuals.
For any clarification relating to the organisational, technical, logistical and physical measures that we have put in place in order to ensure the security and confidentiality of your Data, you may contact us at the following address: compliance@avis-verifies.com.
In relation to these rights:
Please note that when we remove your Personal Data, we also remove all Reviews linked to your email address.
We must also specify that if you finalise a new Order from one of our Trade Partners and you consent once again to the transfer of some of your Data to third-parties such as our company, you will be invited to submit a Review in accordance with the Afnor NFZ74-501 standard.
We reserve the right to modify the present Privacy Policy at any time.
If a modification occurs, we commit to publishing the new version on our Site, and informing you via email.
If you do not agree with the new version of the Privacy Policy, you retain the right to request the removal of all Data of a personal nature concerning you.