Customer reviews for aubade.co.uk

Customer reviews

• 4 / 5 1

  

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  Your return service is poorly thought out.

  Review of 18/04/2024, following an experience of 18/03/2024 by SVETLANA M.

• 5 / 5 1

  

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  Beautiful Lingerie...exquisite and great company to deal with. There customer service is excellent!!!

  Review of 11/04/2024, following an experience of 11/03/2024 by JANE B.

• 5 / 5 1

  

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  Everything was easy to use and I am very pleased with the items.

  Review of 09/04/2024, following an experience of 09/03/2024 by CHRISTINE M.

• 5 / 5 1

  

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  So happy with my underwear set I ordered, I have since gone on to order 2 more sets. Great quality. Quick delivery. Will continue to use.

  Review of 29/03/2024, following an experience of 26/02/2024 by LAURA M.

• 5 / 5 1

  

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  Perfect! Beautiful and sensual yet wonderfully functional.

  Review of 21/03/2024, following an experience of 18/02/2024 by SALLY D.

• 5 / 5 1

  

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  Very good quality and very confortable.

  Review of 21/03/2024, following an experience of 14/02/2024 by GUILLAUME P.

• 5 / 5 1

  

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  Excellent quality, beautiful fabrics.

  Review of 16/03/2024, following an experience of 14/02/2024 by P. V.

• 5 / 5 1

  

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  Wonderful quality, beautiful design and very comfortable.

  Review of 16/03/2024, following an experience of 14/02/2024 by KATY V.

• 5 / 5 1

  

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  Gorgeous lingerie. Ordering is very easy but delivery was slow

  Review of 16/03/2024, following an experience of 14/02/2024 by HELEN L.

• 5 / 5 1

  

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  Excellent products and service

  Review of 12/03/2024, following an experience of 01/02/2024 by ROY D.

• 5 / 5 1

  

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  Very good, great service. I would recommend.

  Review of 12/03/2024, following an experience of 03/02/2024 by SILVESTAR S.

• 5 / 5 1

  

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  Beautiful lingerie, never buy any other brand. The sizes are always consistent so I know I can order online with confidence. Delivery in just a few days.

  Review of 12/03/2024, following an experience of 01/02/2024 by CLAIRE N.

• 5 / 5 1

  

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  Excellent quality, distinctive and beautiful lingerie.

  Review of 12/03/2024, following an experience of 10/02/2024 by P. V.

• 5 / 5 1

  

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  As a long term customer of Aubade i was very satisfied with the service, the delivery and packaging. It was unfortunate that my previous purchase came in a box severely damaged. Fortunately the product was ok but it was more by luck.

  Review of 12/03/2024, following an experience of 02/02/2024 by NEIL S.

• 5 / 5 1

  

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  I love Aubade

  Review of 12/03/2024, following an experience of 05/02/2024 by MARIJN T.

• 5 / 5 1

  

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  Easy order and delivery on time

  Review of 12/03/2024, following an experience of 04/02/2024 by CLAIRE L.

• 5 / 5 1

  

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  My wife loves Aubade lingerie and so do I!

  Review of 12/03/2024, following an experience of 05/02/2024 by STEVE W.

• 5 / 5 1

  

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  Great products, great communication, a pleasure to deal with

  Review of 12/03/2024, following an experience of 09/02/2024 by ANDREW R.

• 5 / 5 1

  

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  Suit and fit me well

  Review of 12/03/2024, following an experience of 01/02/2024 by CONSTANCE N.

• 5 / 5 1

  

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  Beautiful lingerie and considering it seemed to have ship from France fast delivery too. Not cheap even when I bought it in the sale but as I say beautiful

  Review of 12/03/2024, following an experience of 29/01/2024 by IAN S.

• 5 / 5 1

  

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  Lovely products, classy and good fit.

  Review of 12/03/2024, following an experience of 02/02/2024 by RODNEY F.

• 5 / 5 1

  

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  Best Lingerie ever, excellent quality, fit and customer service

  Review of 12/03/2024, following an experience of 05/02/2024 by ANITA D.

• 5 / 5 1

  

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  Excellent product. Easy return service. You have to wait for delivery but it’s worth waiting for.

  Review of 12/03/2024, following an experience of 05/02/2024 by REBECCA F.

• 2 / 5 1

  

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  I was persuaded to make the order by an additional 10% off offer. when I tried to activate this I was continually told I could only access the offer if I was on line (which I clearly was). As the order was a birthday present I went ahead and placed the order expecting to resolve the discount issue through your customer service. I was then told that it was "impossible" to give me my discount as a refund and what I needed to do was place a duplicate order, on which I would get the discount, and return the original order on which I would get a full refund. This is clearly a nonsense procedure as it is perfectly possible to issue a refund on the card used to make the purchase. As the purchase was a birthday present the additional delay might mean missing the date. I also had no confidence that the same would not happen again, leaving me with two full price orders. I feel that offering a discount incentive which can not then be accessed is, at best, misleading and reflects very badly on a company for which I previously had I high regard. Sadly this is no longer the case.

  Review of 12/03/2024, following an experience of 26/01/2024 by JON G.

• 5 / 5 1

  

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  excellent quality and perfect fit

  Review of 29/02/2024, following an experience of 25/01/2024 by YULIYA K.

• 5 / 5 1

  

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  Beautiful lingerie which I love as it's so comfortable to wear and also very stylish

  Review of 29/02/2024, following an experience of 25/01/2024 by ANN M.

• 5 / 5 1

  

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  Really happy with the products ordered . Great quality and fit. Look luxurious.

  Review of 29/02/2024, following an experience of 26/01/2024 by KERRY P.

• 5 / 5 1

  

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  Beautiful underwear that fits and washes well. Have worn Aubade for many years and never disappointed. Prompt deliveries too. My only criticism is that your cost to me of £9 return for one item was a little steep - £5/6 would be fair.

  Review of 29/02/2024, following an experience of 25/01/2024 by JULIE K.

• 5 / 5 1

  

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  Beautiful lingerie, very pleased thank you!

  Review of 29/02/2024, following an experience of 16/01/2024 by CLARE C.

• 5 / 5 1

  

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  Good

  Review of 29/02/2024, following an experience of 18/01/2024 by LINH THUAN S.

• 5 / 5 1

  

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  Quick delivery and gorgeous items, especially pleased they were offered at sale prices too !

  Review of 29/02/2024, following an experience of 10/01/2024 by JULIA E.

• 3 / 5 1

  

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  I returned the bra I ordered, since it offered very little support. Unfortunately, return costs are way too high for UK customers, so I'm not sure I'll buy from the website again.

  Review of 29/02/2024, following an experience of 20/01/2024 by FILIPA M.

• 5 / 5 1

  

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  I love the brand, the quality, the designs and the consistency of the fit. Huge fan, shame it has to come all the way from France! Otherwise I'd probably order more regularly.

  Review of 29/02/2024, following an experience of 22/01/2024 by SYA G.

• 3 / 5 1

  

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  Website good and easy to make an order. Product good and was a good size as advertised. When customer support was required the contact was prompt and good. However, delivery was poor. Emails and website says delivery is 3-5 days, it took more than a week to dispatch and over two weeks to arrive from order, meaning the product did not arrive on time for the occasion required. disappointing.

  Review of 29/02/2024, following an experience of 16/01/2024 by ALEX M.

• 5 / 5 1

  

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  Outstanding products - I will be a returning customer.

  Review of 29/02/2024, following an experience of 24/01/2024 by CHRISTIAN H.

• 5 / 5 1

  

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  Ever since I have discovered aubade I never want anything else. Finally a brand that has my size without being dull. I just love the style and the fitting. Keep up the good work!

  Review of 29/02/2024, following an experience of 25/01/2024 by ANNABEL O.

• 2 / 5 1

  

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  I have bought many wonderful items from Aubade over several years & always given 5. However, on this occasion my parcel was lost in transit. A month has now passed and I am still awaiting a refund. Valued customer care non-existent. No offer of a replacement, and no suggestion of a refund until chronopost had taken 2 weeks to admit the loss. I am sadly very surprised at the poor level of customer care shown by such a quality brand which I adore and have spent thousands of £s with. Hope this was an isolated incident !

  Review of 29/02/2024, following an experience of 15/01/2024 by JULIA E.

  Answer by aubade.co.uk

  

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  Dear Customer, We acknowledge receipt of your review and thank you for taking the time to write to us. Your satisfaction is at the heart of our concerns and we regret that your experience did not align with your expectations. A member of our Customer Care team will contact you shortly. We wish you a pleasant day. Sincerely, The Aubade Paris team

  Answer by Julia E

  

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  Thank you for replying. Nothing has ever gone wrong before, and I would be surprised if it happened again.

  Answer by aubade.co.uk

  

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  Dear Customer, Thank you very much for your reply. We deeply apologise for the inconvenience caused and hope to see you again soon. Kindest regards, The Aubade Paris team

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• 5 / 5 1

  

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  Great service. Had a return (because of size). Refund immediately. New product arrived UK very quickly. And it’s stunning.

  Review of 29/02/2024, following an experience of 16/01/2024 by PATRICK H.

• 5 / 5 1

  

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  I love this brand. Very good service. In case of change or returns- both possible.

  Review of 29/02/2024, following an experience of 21/01/2024 by ELENA K.

• 5 / 5 1

  

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  everything was ok

  Review of 29/02/2024, following an experience of 18/01/2024 by KATERINA T.

• 5 / 5 1

  

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  Fast delivery

  Review of 29/02/2024, following an experience of 17/01/2024 by JOAKIM Y.

• 5 / 5 1

  

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  perfect service

  Review of 29/02/2024, following an experience of 20/01/2024 by JURGEN V.

• 5 / 5 1

  

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  Great product as always. . .

  Review of 14/02/2024, following an experience of 14/01/2024 by ALAN P.

• 4 / 5 1

  

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  Lovely product, lovely quality! Fast delivery, packaged very nicely. Only thing missing, a good return policy. At the moment I have send some items back, no answer, no confirmation, nothing. So I wait a bit more and then will start complaining.

  Review of 13/02/2024, following an experience of 12/01/2024 by AMBRE B.

• 5 / 5 1

  

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  Hi quality lingerie! It’s a real pleasure wearing it! Support team works like Swiss watches- smoothly , polite and always in touch!

  Review of 10/02/2024, following an experience of 10/01/2024 by ILONA B.

• 5 / 5 1

  

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  Altijd goed

  Review of 09/02/2024, following an experience of 02/01/2024 by ANJA B.

• 3 / 5 1

  

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  Very good service, quality products and fast shipping. But, returns are not free even for large orders and quite expensive at £10. This was not obvious, nor was it mentioned anywhere clearly at the time of order. This is unusual and unexpected for a luxury brand, especially if one places a large online order and requires multiple sizes to try out.

  Review of 09/02/2024, following an experience of 08/01/2024 by BOJANA B.

• 5 / 5 1

  

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  It's the best

  Review of 09/02/2024, following an experience of 04/01/2024 by JOAKIM Y.

• 5 / 5 1

  

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  The best and most beautiful lingerie. Fits perfect en excellent quality. Delivery to Holland is very good.

  Review of 09/02/2024, following an experience of 03/01/2024 by MARC N.

• 5 / 5 1

  

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  Perfect for le

  Review of 09/02/2024, following an experience of 06/01/2024 by MICHELE F.

• 5 / 5 1

  

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  Love it.

  Review of 09/02/2024, following an experience of 08/01/2024 by KATHARINE H.

• 5 / 5 1

  

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  I love Aubade!

  Review of 09/02/2024, following an experience of 30/12/2023 by ESTHER N.

• 5 / 5 1

  

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  Good service and efficient delivery. Products always match to description and size as advertised. Quality exceptional.

  Review of 09/02/2024, following an experience of 30/12/2023 by MORNIE R.

• 5 / 5 1

  

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  Every purchase I've made has always been great. The quality is excellent and the delivery service is fantastic. However, my last order - Bahia et Moi - 8035088 was not perfect as it normally is - the Tanga was poorly made and the cut was really bad. The other items were perfect, as I've come to expect.

  Review of 09/02/2024, following an experience of 27/12/2023 by JARED C.

• 5 / 5 1

  

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  Very easy to navigate the website and purchase the items. The lingerie is beautiful and of a high quality.

  Review of 09/02/2024, following an experience of 26/12/2023 by CAROLINE J.

• 5 / 5 1

  

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  Aubade make the best lingerie for my wife

  Review of 09/02/2024, following an experience of 27/12/2023 by JOHN O.

• 5 / 5 1

  

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  Lovely fitting bikini that my partner loves

  Review of 09/02/2024, following an experience of 30/12/2023 by MARK R.

• 1 / 5 1

  

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  El pedido tardó 10 días en llegar. No es razonable.

  Review of 09/02/2024, following an experience of 26/12/2023 by INIGO L.

• 5 / 5 1

  

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  OK....

  Review of 28/01/2024, following an experience of 08/11/2023 by MALGORZATA B.

• 1 / 5 1

  

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  Delivery information is horrible. When using their online ‘service’ it is a bot that adds absolutely no value. It says that it cannot help and that a real customer representative will reach out. After 3 seperate confirmations of that, still nothing happened. Took more than 10 days to ship product within EU. Amazed to understand how this business has longevity unless it only wants to sell in physical stores(in which case good luck with that).

  Review of 28/01/2024, following an experience of 14/12/2023 by ANDERS B.

• 5 / 5 1

  

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  Always very prompt service. The website is easy to navigate and products are always excellent quality

  Review of 28/01/2024, following an experience of 26/12/2023 by LAWRENCE M.

• 4 / 5 1

  

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  Very customer friendly.

  Review of 28/01/2024, following an experience of 17/12/2023 by WILLEM V.

• 3 / 5 1

  

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  I always give my wife Aubade lingerie. This time I gave her the whole My Desire set, which is lovely, but I had a problem with the bra. I bought the Half Cup Bra, in her size (75B), but it doesn't fit her well, it's loose. It gives me the feeling that it is poorly designed, because other Aubade models with the same size fit her perfectly. I will end up buying her the Triangle Bra, even though neither she nor I really like it.

  Review of 28/01/2024, following an experience of 06/12/2023 by ALBERT M.

• 5 / 5 1

  

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  I ordered a set in the Magnetic Spell range, Platinum, and it is absolutely exquisite. Ordered on 21/12, and delivered to rural NZ in under 2 weeks, despite it being Christmas. Amazing service. My order was beautifully packaged, and even more beautiful than it looks online. It took me QUITE a long time to figure out the suspender belt, but the result was more than worth it. Completely happy.

  Review of 28/01/2024, following an experience of 18/12/2023 by JULIE C.

• 5 / 5 1

  

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  Always excellent quality

  Review of 22/01/2024, following an experience of 11/12/2023 by JOHN S.

• 5 / 5 1

  

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  Prachtig badpak! Zoals met alles van Aubade een geweldige pasvorm. Jammer dat UPS artikelen nooit bij de buren aflevert als je niet thuis bent. Het depot is ver weg.

  Review of 22/01/2024, following an experience of 11/12/2023 by ANJA B.

• 1 / 5 1

  

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  Terrible, placed the order to be told 6 days later no stock , asked for a suggestion for an alternative- non given. Goods arrived late and wrong - sent back. Having used Aubade in the past I won’t be using them again, £700 for three articles should give a nice experience for both the buyer and the receiver of the gift - in the case of Aubade they really don’t care about this at all. Very very disappointing

  Review of 22/01/2024, following an experience of 08/12/2023 by DALE B.

• 1 / 5 1

  

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  Ive never had any what so ever info about my return en never get my money back!!

  Review of 13/01/2024, following an experience of 22/11/2023 by DENISE V.

• 5 / 5 1

  

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  I absolutely fall in love with Aubade lingerie. Quality is top and design amazing. Thank you for quick shipping, I can’t stop looking on me wearing it..

  Review of 13/01/2024, following an experience of 01/12/2023 by ADELA R.

• 3 / 5 1

  

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  The order took about two weeks to be dispatched (where they claim 1-2 business days), fortunately the delivery then was smooth. Still, I ordered as a gift teo weeks ahead of the occasion and I missed it by a couple days... Then the size was way too large - it's tricky to buy lingerie without trying or at least seeing it for real. So I also tested the return process- that was very smooth and easy, but it was not free - it costs about £10. Given how difficult it is to choose the right size or even model (they do look very different on photos), returns are to be expected, so honestly I would not recommend the online shop for this type of shopping unless you know exactly what you need and are not in a hurry.

  Review of 13/01/2024, following an experience of 03/12/2023 by WOJTEK N.

• 5 / 5 1

  

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  Superb.

  Review of 13/01/2024, following an experience of 30/11/2023 by KRISTIAN W.

• 2 / 5 1

  

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  Took 3 weeks for the package to be mailed (I got a message saying the package had already been sent and returned, and that they could resend it to me for free, but I never received an e-mail with a shipping code before that). Arrived in the french size - while in Belgium I'm used to ordering in EU-sizes (they use the French sizes for Belgian costumers). So it was way too small in size. My own size might have still been there three weeks earlier, but was now sold out. And then I discovered the cost of sending it back is for me to pay. Won't be ordering from their site again.

  Review of 13/01/2024, following an experience of 29/11/2023 by TRIXIE V.

• 5 / 5 1

  

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  Excellent service and quality items.

  Review of 13/01/2024, following an experience of 29/11/2023 by KRISTIAN W.

• 5 / 5 1

  

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  The website was very good and was easy for me to select what I liked. Delivery was very prompt considering it came from France

  Review of 09/01/2024, following an experience of 26/11/2023 by AMANDA F.

• 5 / 5 1

  

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  Timely delivery. Usual excellent quality, pretty and very comfortable bra.

  Review of 09/01/2024, following an experience of 26/11/2023 by JACQUI F.

• 5 / 5 1

  

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  Luxurious and sexy, a taste of opulence....

  Review of 09/01/2024, following an experience of 27/11/2023 by R W.

• 2 / 5 1

  

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  Low quality

  Review of 09/01/2024, following an experience of 25/11/2023 by CHEYENNE D.

• 5 / 5 1

  

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  All went well

  Review of 09/01/2024, following an experience of 24/11/2023 by LINDA F.

• 5 / 5 1

  

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  Beautiful gift and (very importantly !) the sizing guide was 100% accurate. I’ll be back.

  Review of 04/01/2024, following an experience of 21/11/2023 by JAMES C.

• 5 / 5 1

  

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  Excellent products, quality.

  Review of 04/01/2024, following an experience of 23/11/2023 by RODNEY F.

• 5 / 5 1

  

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  excellence service and quality product

  Review of 04/01/2024, following an experience of 24/11/2023 by TIKA T.

• 1 / 5 1

  

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  Wrong items delivered and complex returning policy.

  Review of 04/01/2024, following an experience of 20/11/2023 by MATIAS M.

• 5 / 5 1

  

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  Excellent

  Review of 04/01/2024, following an experience of 23/11/2023 by INNA K.

• 5 / 5 1

  

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  Aubade is now my go to shop when looking for that special occasion piece of lingerie, so many beautiful designs.

  Review of 04/01/2024, following an experience of 21/11/2023 by ROD D.

• 5 / 5 1

  

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  My wife loves them

  Review of 04/01/2024, following an experience of 21/11/2023 by JOAKIM Y.

• 5 / 5 1

  

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  Excellent product and international service is fantastic

  Review of 04/01/2024, following an experience of 23/11/2023 by ANITA D.

• 2 / 5 1

  

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  I ordered size 70G to have not so tight bell around, but the cup turned out to be bigger than I need. Although I ordered 65G before and it suits on me perfectly. So I have to return.

  Review of 29/12/2023, following an experience of 14/11/2023 by OLENA K.

• 5 / 5 1

  

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  Aubade is now my first go to site when looking for that special item of designer underwear. Out of this world designs, first class standard of manufacture, true to size, excellent dispatch and delivery times,

  Review of 29/12/2023, following an experience of 20/11/2023 by ROD D.

• 5 / 5 1

  

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  wonderful design

  Review of 29/12/2023, following an experience of 20/11/2023 by NICOLETTA C.

• 5 / 5 1

  

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  Vše super, nemám žádnou negativní připomínku.

  Review of 15/12/2023, following an experience of 06/11/2023 by DAVID M.

• 5 / 5 1

  

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  Very good

  Review of 15/12/2023, following an experience of 03/11/2023 by JOAO L.

• 1 / 5 1

  

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  Aubade don’t seem to be will to accept bad reviews. I have be asked to write another. The first was my honest opinion of the state of my delivery and the appalling customer service I received afterwards. I’m not going to go in to the detail again as Aubade will probably refuse to publish it further wasting my time and putting future customers at risk. It is a real shame because the product it a quality product just let down by poor delivery and even worse customer service.

  Review of 15/12/2023, following an experience of 26/10/2023 by JOLYON L.

• 4 / 5 1

  

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  The packing are nice and grant

  Review of 21/11/2023, following an experience of 14/10/2023 by BALWIN C.

• 5 / 5 1

  

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  Prompt and efficient service

  Review of 21/11/2023, following an experience of 13/10/2023 by MR GREG C.

• 5 / 5 1

  

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  great service excellent products

  Review of 21/11/2023, following an experience of 11/10/2023 by ADRIAN J.

• 5 / 5 1

  

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  I love AUBADE sooo much! All the designs are so well fitting!! Everytning was perfect. The only thing that I had problem with was ordering from my iPhone as it didnt take my “country” when I tried to put the address. So I had to do it from computer. But other than that I really am 100% satisfied, still my favourite brand!

  Review of 21/11/2023, following an experience of 14/10/2023 by NELA J.

• 1 / 5 1

  

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  Unfortunately for the first time I received a diabolical service. It took over a week for customer services to come back to me about returning a bra for a bigger size. When they did come back to me after 3 phone calls, the bra was out of stock which was very disappointing. I have returned the set and have not heard a word about my refund and neither have I received an apology for this debacle. I would like this escalated to your complaints team and I hope to hear from you soon.

  Review of 21/11/2023, following an experience of 07/10/2023 by SAMANTHA A.

  Answer by aubade.co.uk

  

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  Dear Customer, We acknowledge receipt of your review and thank you for taking the time to write to us. Your satisfaction is at the heart of our concerns and we regret that your experience did not align with your expectations. A member of our Customer Care team has already taken care of your complaint. We apologize for the inconvenience caused and thank you for your understanding. Kind regards, The Aubade Paris team

• 5 / 5 1

  

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  Always good service and beautiful products.

  Review of 21/11/2023, following an experience of 09/10/2023 by JOAKIM Y.

• 5 / 5 1

  

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  Excellent!

  Review of 21/11/2023, following an experience of 09/10/2023 by SILVESTAR S.

• 5 / 5 1

  

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  My boyfriend introduced me to Aubade in Geneva! It was the first time I found bras that fit, were comfortable and beautiful! I fell in love instantly! I order online now since there are no stores nearby. I will answer the next questions thinking about the shop in Geneva.

  Review of 21/11/2023, following an experience of 09/10/2023 by SARAH F.

• 5 / 5 1

  

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  Had a great experience shopping at Aubade. Service was good and item’s quality and fit outstanding. I’d say looks and feels even better than expected.

  Review of 21/11/2023, following an experience of 11/10/2023 by NATALIA K.

• 5 / 5 1

  

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  Very swift delivery, well packaged, and the lovely lingerie just as perfect as I expected it to be. Will keep ordering whenever I need some more luxury in my life.

  Review of 21/11/2023, following an experience of 14/10/2023 by KRISTIINA M.

• 5 / 5 1

  

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  Super

  Review of 21/11/2023, following an experience of 15/10/2023 by DAVID M.

• 5 / 5 1

  

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  A pleasure to buy my lingerie from ....customer service is hopeful and knowledgeable. And delivery is prompt .

  Review of 21/11/2023, following an experience of 17/10/2023 by JANE B.

• 5 / 5 1

  

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  Lovely, beautiful products.

  Review of 21/11/2023, following an experience of 10/10/2023 by RODNEY F.

• 5 / 5 1

  

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  The products are beautiful. No comments there. However, it would be great if I would receive a notification when the products are being sent and are expected to arrive. Unfortunately, the website and app of the delivery service used is complex in use and nearly impossible to re-schedule aan sending. They don't send notifications by e-mail, pick-up points are not available in my country (NL) so I had to leave a note for them in my front door.

  Review of 20/11/2023, following an experience of 06/10/2023 by RIQUETTE M.

• 5 / 5 1

  

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  Goods were easy to order and order shipping was fast and effective. The products were, of course, excellent

  Review of 20/11/2023, following an experience of 06/10/2023 by CHARLES D.

• 1 / 5 1

  

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  It has been a month and I still haven't received my order. I received someone else's products. I have contacted your customer service many times, nothing is happening.

  Review of 20/11/2023, following an experience of 06/10/2023 by ELSA L.

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