Customer reviews

• 3 / 5 1

  

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  I received the two orders this month after placing the orders in September I appreciate the problems with COVID regulations but information about payment and delivery was not forthcoming until l had contacted the company asking for details I would think a simpler ordering system would be beneficial to both customer and company

  Review of 26/12/2021, following an experience of 18/09/2021 by CRAIG R. *

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• 1 / 5 1

  

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  Terrible customer service, I have been waiting over 2 months dor a simple item. Not recommed at all and avoid unless you want to wait 3 months or so...

  Review of 10/11/2021, following an experience of 04/09/2021 by EVA W. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  I found that on the instruction leaflet , it referred to a part N which I did not have. I has taken weeks to receive it and now that the summer has gone, I shall not be assembling this flyscreen door until summer 2022!! Also, I find that the pictures in the assembly instructions are too small and it needs more clarification as to where exactly the part fits eg. in front or behind a part.

  Review of 28/09/2021, following an experience of 20/07/2021 by LEE Y. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  We have bought from Avosdim before and have been very pleased with the window screens which are fairly easy to instal. Although we are in UK, we have been buying them for a property in Spain. With Brexit and the recent restrictions on travel, we wanted to order for delivery direct to Spain, but this is not possible as you need a Spanish phone number to do so and we only have UK mobiles/landline. So placing our order was delayed, and delivery was then much delayed due to new customs rules. If Avosdim could change the way their website works to allow any mobile number to be used and delivery to be made to any specified address, this would be great!

  Review of 09/09/2021, following an experience of 28/07/2021 by PETE M. *

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• 5 / 5 1

  

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  This is my second order for fly screens as I was delighted with my first purchase. The product is very neat an unobtrusive and I am now fitting screens to all my conservatory windows. Company response time was excellent and the product was delivered on the date promised. A very good shopping experience and I have already recommended the company to friends.

  Review of 07/09/2021, following an experience of 01/08/2021 by MASON S. *

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• 5 / 5 1

  

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  A really well made fly screen. Very happy with product

  Review of 29/08/2021, following an experience of 22/06/2021 by CHRIS G. *

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• 3 / 5 1

  

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  I recieved my item 3 weeks after stated delivery time. Upon opening my parcel I realised that it was missing all the smaller parts for my order eg: corner supports, hinges, screws etc. This means that the product is of no use to me until the issue is resolved

  Review of 29/08/2021, following an experience of 15/07/2021 by LINDSAY K. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  Would not use again. No customer liason, no reply to emails. The door kit did not have sufficient gasket to fit the mesh so I had to order an extra 1M to complete the job. Definately a bad experience

  Review of 28/08/2021, following an experience of 30/06/2021 by AMELIA R. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  Good for that price. 20 days delay from estimated time . not acceptable

  Review of 08/08/2021, following an experience of 12/06/2021 by STEVE R. *

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• 5 / 5 1

  

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  Really pleased with my sliding patio door fly screen. Better than I expected at what I think a good price. Many thanks, would recommend

  Review of 08/08/2021, following an experience of 17/06/2021 by DUNCAN C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Made 2 screen doors to keep cool and stop insects. These work very well and would recommend.

  Review of 05/08/2021, following an experience of 02/06/2021 by PETER M. *

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• 1 / 5 1

  

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  Only send your order if you ask for your money back.

  Review of 05/08/2021, following an experience of 08/06/2021 by SCOTT R. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Order was placed on 2nd June, dispatch ETA was 9th June, since then, no communication, they have a very bad customer service and do not reply to emails. STRONGLY DO NOT RECOMMEND using this company ! They are not reliable

  Review of 03/08/2021, following an experience of 02/06/2021 by LUKE L. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I ordered this item 6-8 weeks ago. I wrote to Avosdim asking when my Item would be delivered. I got no reply. So I as PayPal F9 a refund as I don't trust this company. Read reviews on Truspilot about Avosdim. Now today I received my item. So thank for the FREE item

  Review of 03/08/2021, following an experience of 16/06/2021 by PAULINE J. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent made to measure aluminium roller door, perfect fit and easy to install, it was the solution i was looking for, I have a laundry room off the passage, where normal opening doors are always in the way and block the passage, I looked at sliding doors as the entrance is wide, but then you can only open half at a time, so a roller door was the answer, amazing and looks great.

  Review of 19/06/2021, following an experience of 19/04/2021 by LOUIS R. *

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• 1 / 5 1

  

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  After 4 months I have not received my order, a requested refund has not been given . Their customer service do not reply to e-mails. As they are based in France it is no longer possible to pursue them further for non delivery.

  Review of 12/06/2021, following an experience of 02/02/2021 by DALE M. *

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• 1 / 5 1

  

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  Appalling. Ordered made to measure and received what can only be described as a box of bits of metal and fabric none of which was for for purpose. The fly screens are not assembled, no instructions are included and the mesh screen looks terrible. Spent over 200 pounds and the whole lot will be going in the bin. I'm fuming that it's not assembled so the mesh looks baggy and not at all like I was led to believe by the photos. Made to measure means made to measure not to self assemble Avoid avoid avoid Ordered in March and received in middle of May. UK website but arrived from France. I genuinely feel ripped off

  Review of 08/06/2021, following an experience of 31/03/2021 by NATALIE M. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  The web page is difficult to navigate to find the right product. Getting an explanation of the technical terms and meanings e,g reveal fit is hard. I had to look on an English site to find out what everything means. Their diagrams are not clear enough and just sketches. There were no instructions with the blind. However, the package was open at the top so the whole contents could have fallen out. There were scratches on the product. It is difficult to contact the company and they have not, to date, responded. Just get your customer service sorted and then this company would be significantly improved.

  Review of 08/06/2021, following an experience of 22/04/2021 by THOMAS T. *

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• 5 / 5 1

  

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  Good navigation and very pleased with the purchase

  Review of 21/05/2021, following an experience of 21/04/2021 by WENDY M. *

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• 3 / 5 1

  

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  Item Delivery a bit slow but very good conditions

  Review of 21/05/2021, following an experience of 07/04/2021 by SCARLETT L. *

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• 2 / 5 1

  

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  have not received goods yet!

  Review of 21/05/2021, following an experience of 05/04/2021 by EILEEN R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Delivery a bit slow but that's to be expected at the moment. Product wonderful.

  Review of 21/05/2021, following an experience of 10/04/2021 by GRAHAM P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Was wary as price seemed low compared to others advertised but decided to risk it, extremely pleased with product better than expected robust and well made, quite easy to assemble and company kept me updated from ordering to delivery, excellent service and product

  Review of 11/05/2021, following an experience of 20/04/2021 by JIM T. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Goods have not been received. Status requested on the website email...acknowledgement but no reply...

  Review of 11/05/2021, following an experience of 31/03/2021 by ELLA K. *

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• 2 / 5 1

  

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  This is my 3rd order of Insect Blinds from AVOSDIM and the 3rd time I have been asked to provide a review prior to the actual receipt of the order. The product itself I would give 5 stars. Excellent quality, easy to fit. The delivery and post sales customer service OMG, prepare for disappointment! Delays in customs, wrong paperwork, no contact from the company. AVOSDIM need to change their delivery 'partner' DPD to UPS or some other RELIABLE international courier. They also need to keep the customer informed of any delays to the promised date of delivery. AVOSDIM have a 100% record with my orders............Delayed deliveries 100% of the time...........Total lack of any meaningful contact 100% of the time. Very quick to process the funds from me, very very slow to deliver the product to me. Unacceptable but oh so avoidable.......Your product is great, lets get your customer service up to the same level.

  Review of 28/04/2021, following an experience of 28/03/2021 by EILEEN P. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  All together is a very good product. It is a shame that I received a too short black distance holder material.

  Review of 28/04/2021, following an experience of 02/04/2021 by ROWENA R. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Two weeks after ordering the blind and advised that the blind was posted I still haven't received it, I've emailed Avosdim to ask about the delay and haven't received any acknowledge from them. Lucky I used Paypal for payment so will be registering a dispute.

  Review of 13/04/2021, following an experience of 20/03/2021 by ELSIE H. *

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• 1 / 5 1

  

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  Not received order yet

  Review of 13/04/2021, following an experience of 23/03/2021 by DAMIEN M. *

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• 5 / 5 1

  

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  first class product at reasonable price

  Review of 13/04/2021, following an experience of 26/03/2021 by THOMAS M. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  Good value and nice product. Delivered to timescale advised but damaged in transit. Improvement in packaging would have avoided this. AVOSDIM replaced the damaged component readily and quickly. Just installed and it works a treat, although further minor damage has now been noticed with the top slats, which have scratched paintwork in 3 places caused by the roller attachment straps rubbing, presumably during transit.

  Review of 26/03/2021, following an experience of 24/12/2020 by TIM A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Delivered to specification in good time despite challenges of Covid and Border Customs. My third purchase from Avosdim. Very pleased with their service and quality of roller shutters.

  Review of 22/03/2021, following an experience of 16/12/2020 by EVELYN W. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  No parcel delivered and I am struggling to make contact - DISGUSTED

  Review of 22/03/2021, following an experience of 27/02/2021 by STEVE L. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very good

  Review of 22/03/2021, following an experience of 17/02/2021 by NEIL R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  This is the second screen door I have ordered. The first one has been fitted and I and my wife are so pleased with it that we ordered a second one for another door. Would recommend to anyone.

  Review of 22/03/2021, following an experience of 25/02/2021 by MILLIE T. *

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• 1 / 5 1

  

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  Item not received yet

  Review of 20/03/2021, following an experience of 24/02/2021 by RILEY C. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  no answer to emails or phone messages. ordered parts for faulty blind only 6months old over internet still waiting for them to arrive. over 3 weeks now.

  Review of 10/03/2021, following an experience of 11/02/2021 by GRAHAM D. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I ordered two roto/velux type blinds . I decided to buy from Avosdim because of the very competitive price . Due to Brexit there was a delay on my order but they have arrived and I am very pleased with my purchase .

  Review of 01/02/2021, following an experience of 30/12/2020 by LINDSAY M. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Website easy to navigate & order through - have used on several occasions over last year or so. Latest order crossed Brexit deadline & so, with Covid problems as well, had been slightly delayed. However, Avosdim seem to be on top of the new customs documentation & the actual delivery time from despatch has been very good. Products are good & reasonably priced.

  Review of 01/02/2021, following an experience of 17/12/2020 by ANDY J. *

  *Pseudonymized data at the request of the author

  Answer by avosdim.com

  

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  Many thanks for your review, we hope to see you again soon. Kind Regards, AvosDim

• 1 / 5 1

  

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  Unfotunaly we have not had a good experience with this product. We ordered our shutters on the 6th Nov 2020 and we still have not received them on the 18th Jan 2021. I understand that this has been a hard time for companies with the Covid problems and Brexit but we have had no communications and I have chased this ordered many time.

  Review of 01/02/2021, following an experience of 06/11/2020 by GEORGE J. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I bought some large roller shutters (just under 3metres wide) from AvosDim UK website. Very happy with them. They were easy to install, the measurements were spot on and so they all fit perfectly. There wasn't any need to adjust the drop limits. I also bought the wireless bridge to work with my home network. Again this worked perfectly. I had some minor cosmetic damage to one of the shutters that probably occurred in transit during delivery but AvosDim are sending a replacement part. This was easily arranged with them. I will be purchasing more shutters from them in the near future.

  Review of 23/12/2020, following an experience of 14/12/2020 by WILL S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very good product and service

  Review of 27/11/2020, following an experience of 21/10/2020 by BECKY J. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The site is very clear and helpful with good illustrations and instructions for measuring etc. Ordering is straightforward. Delivery is as advertised and easily trackable as they use DPD. So you get a one-hour delivery timeslot on the day of delivery - always helpful. This is my second time buying from AvosDim and I will probably be coming back for more.

  Review of 13/11/2020, following an experience of 23/10/2020 by EMMA R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Arrived on time in the middle of the pandemic!! Read a few previous reviews and was a bit worried but the roller shutter is great, can’t fault the quality and was easy to put together.

  Review of 13/11/2020, following an experience of 13/10/2020 by MEGAN R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I found the website very easy to navigate around and use. The product came on time and the quality seems good. I made a mistake with my sizing which was totally my fault and AvosDim were able to sort it out quickly and at minimal extra cost which was great! I would certainly recommend this company to others.

  Review of 09/11/2020, following an experience of 10/10/2020 by GRACE C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  order this for a ongoing project great quality happy with purchase

  Review of 09/11/2020, following an experience of 20/10/2020 by MEGAN J. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Everything worked fine, delivered on time

  Review of 02/11/2020, following an experience of 23/10/2020 by SELINA M. *

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• 5 / 5 1

  

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  Fantastic range of products, prompt dispatch and delivery. Product received was as described of excellent quality! Received notification upon order as well as on the day from DPD re the exact time of delivery.

  Review of 23/10/2020, following an experience of 11/10/2020 by WILL D. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Easy to find item required, good service and prompt despite the problems with Covid 19 delivery delays

  Review of 08/05/2020, following an experience of 08/04/2020 by PETE M. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  The insect blinds i bought look great in position and do exactly what they're supposed to. The instructions are not crystal clear but anyone of a practical disposition can soon work it out, even without any instructions. However, each pack did come with a piece of black plastic which looked like it served some purpose but it wasn't mentioned in the instructions and i never found out what it was for. No matter, the blinds perform perfectly well without it. All in all, i would definitely buy these again.

  Review of 08/05/2020, following an experience of 09/04/2020 by OLIVER C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  all first class. website easy to navigate, well packaged and item just as described. Thank you

  Review of 23/04/2020, following an experience of 06/04/2020 by ROWENA T. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent to deal with, didnt realise they were located in France, but the transaction was a delight. Quick delivery excellent communication.

  Review of 23/04/2020, following an experience of 05/04/2020 by LEWIS A. *

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• 5 / 5 1

  

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  On my second order I had a few issues, but once contacted Avos Dim were extremely fast in sending a replacement and customer service was fantastic. Would definitely use again.

  Review of 23/04/2020, following an experience of 07/04/2020 by EDEN L. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very quick delivery and the ordering process was simple and clear

  Review of 17/04/2020, following an experience of 08/04/2020 by NATASHA C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Good quality item, arrived on time. Easy to install.

  Review of 17/04/2020, following an experience of 03/04/2020 by SARAH P. *

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• 5 / 5 1

  

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  It was exactly what I expected to be.

  Review of 15/04/2020, following an experience of 03/04/2020 by STACEY W. *

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• 5 / 5 1

  

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  This is a very good product and works well.

  Review of 10/04/2020, following an experience of 27/03/2020 by STEFAN L. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Delivery of this item was quick no problems at all

  Review of 10/04/2020, following an experience of 28/03/2020 by TIFFANY L. *

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• 5 / 5 1

  

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  Site is very easy and simple to navigate, get product details and order. Customer service excellent considering the current Covid climate. will definately use AvosDim again.

  Review of 10/04/2020, following an experience of 22/03/2020 by LEO R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Order was dispatched promptly and communication was excellent.

  Review of 10/04/2020, following an experience of 27/03/2020 by LIAM T. *

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• 5 / 5 1

  

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  Easy to find and select what I wanted

  Review of 10/04/2020, following an experience of 07/07/2019 by DANIEL M. *

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• 5 / 5 1

  

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  Great item at a great price. Very fast delivery. Thank you.

  Review of 08/04/2020, following an experience of 26/03/2020 by DOMINIC G. *

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• 5 / 5 1

  

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  Delivery was very quick and the product is excellent. Easy to install and it looks really good. I will do business again. Thanks

  Review of 08/04/2020, following an experience of 26/03/2020 by DOMINIC H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent service

  Review of 04/04/2020, following an experience of 26/03/2020 by FREYA S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I ordered the magnetic flyscreen, £23 including delivery by DPD. I admit that my expectations were low but everything was perfect; order confirmation, delivery timescale and notification. And the product itself meets my requirements exactly and looks great. Thank you!

  Review of 31/03/2020, following an experience of 19/03/2020 by ALFIE H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Given the present difficulties delivery was very good,

  Review of 27/03/2020, following an experience of 19/03/2020 by CHARLOTTE E. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  ALL O.K.

  Review of 27/03/2020, following an experience of 16/03/2020 by GREG W. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  We purchased a uPVC internal roller shutter for one of our clients. The shutter does everything it should and in a no-nonsense way. Installation was easy. We would recommend using AvosDim.

  Review of 06/03/2020, following an experience of 07/02/2020 by SALLY R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  fast speedy delivery. this was my third order. brilliant product which i attach with velcro because i dont recesses. cheapest around for this quality

  Review of 06/03/2020, following an experience of 27/02/2020 by YVONNE M. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  Some items damaged.

  Review of 04/03/2020, following an experience of 24/02/2020 by EVELYN J. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great service

  Review of 06/02/2020, following an experience of 20/01/2020 by TANYA M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Extremely helpful when ordering going through details step by step. Order arrived as expected but waiting for building work to be completed before installation.

  Review of 31/01/2020, following an experience of 06/01/2020 by MOLLY P. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Good service

  Review of 17/01/2020, following an experience of 18/12/2019 by SOFIA M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Good service and well priced blinds

  Review of 24/12/2019, following an experience of 10/12/2019 by LOLA H. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  It is really good product but they are bit slow to respond. Best bet is calling them

  Review of 16/12/2019, following an experience of 23/11/2019 by DAVE M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very good . Only thing is you have to wait 3 weeks or so, though it is worth the wait.

  Review of 12/12/2019, following an experience of 20/11/2019 by IAN C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great service and products yet again, many thanks.

  Review of 06/12/2019, following an experience of 18/11/2019 by SONIA K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great doing business with you.

  Review of 04/12/2019, following an experience of 27/11/2019 by LEWIS S. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  Web ordering was good. Delivery was slow.

  Review of 01/12/2019, following an experience of 12/08/2019 by PAULA K. *

  *Pseudonymized data at the request of the author

  Answer by avosdim.com

  

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  Hi Stan Many thanks for your order. Our standard lead time is 3 weeks. Looking at your order it was received (04/09/19) around 3 weeks from ordering (12/08/19) which corresponds to the standard lead time visible on the website when ordering. Feel free to get in touch if there's anything else we can help with. Kind Regards Avosdim UK

• 5 / 5 1

  

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  Everything excellent. I shall be ordering more of these roller shutters.

  Review of 21/11/2019, following an experience of 17/10/2019 by NATHAN G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Easy to order exactly what we wanted, kept informed of delivery at all times, product arrived in good time.

  Review of 17/11/2019, following an experience of 06/10/2019 by JACOB P. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  The details on the internet are misleading

  Review of 14/11/2019, following an experience of 20/10/2019 by JOSHUA J. *

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  Answer by avosdim.com

  

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  Dear Mr Huddart Thanks for your order and sorry to hear of the issues experience. Could you elaborate on what was misleading so we can improve the product details please? The product is self assembly and available for around half of the price of similar products elsewhere and may require more assembly time but offers a very economical and effective alternative. Best Regards Avosdim UK

• 5 / 5 1

  

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  excellent shutter

  Review of 14/11/2019, following an experience of 28/09/2019 by TIM W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Easy to place an order. Fast and efficient service. Will definitely be using again. Highly satisfied.

  Review of 14/11/2019, following an experience of 30/10/2019 by GREG R. *

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• 3 / 5 1

  

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  The website is OK

  Review of 14/11/2019, following an experience of 29/09/2019 by THEO J. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Second purchase from Avos Dim, very well made product at a reasonable price. \Instructions a bit iffy but overall10/10

  Review of 20/10/2019, following an experience of 18/09/2019 by LEXI H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great service , no problem.

  Review of 18/10/2019, following an experience of 20/09/2019 by ISAAC C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Fast and accurate seller

  Review of 02/10/2019, following an experience of 22/09/2019 by SOFIA S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  I placed my order, got an email when they dispatched it. Shutter arrived well packaged and in good condition.

  Review of 23/09/2019, following an experience of 03/09/2019 by LOLA C. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

  Edit Flag

  I was informed that my product would be delayed because of supply problems.It arrived 3 weeks late! When I unpacked it the outer casing was badly damaged,beyond userbility! Not impressed!

  Review of 21/09/2019, following an experience of 09/08/2019 by ALEXANDER K. *

  *Pseudonymized data at the request of the author

  Answer by avosdim.com

  

  Flag

  Hi Richard Apologies for the issues with your order. We processed a 10% partial refund as a gesture for the delays and have sent out a replacement box section for the damage. Feel free to get in touch if you need anything else. Kind Regards Avosdim UK

  Answer by Alexander K

  

  Flag

  Hi,have received the replacement part but no sign of a partial refund? R C Robins

  Answer by avosdim.com

  

  Flag

  Hi R C Robins According to our system a 10% refund was processed back to the payment method on 25/9/2019. However, please get in touch if it can't be found and we can take a look. Kind Regards Avosdim UK

  Show exchanges Hide exchanges
• 5 / 5 1

  

  Edit Flag

  AMAZING SERVICE AND GOOD PRICE

  Review of 19/09/2019, following an experience of 29/08/2019 by NIKKI M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  good communication and excellent pricing fast delivery too

  Review of 18/09/2019, following an experience of 13/08/2019 by DANIELLE A. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

  Edit Flag

  It took 4 hours to build and fit the door fly screen. Far too long due to the instructions being totally incomprehensible, and also wrong as far as I can make out. But eventually, the build is quite sturdy. Though the handle set up is very cheap and poor quality, also same for the hinges

  Review of 13/09/2019, following an experience of 05/08/2019 by MAX S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very good. Delivery was within time scale and communication was very good. Good quality product and cheap! What more could you need.

  Review of 11/09/2019, following an experience of 02/09/2019 by ASHLEY H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Good customer support. Emails were replied within a few days. Courier DPD is reliable.

  Review of 10/09/2019, following an experience of 01/09/2019 by LOGAN P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  good customer support. DPD as the courier is reliable

  Review of 10/09/2019, following an experience of 26/08/2019 by ISABELLE E. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Screen kits arrived in good time.

  Review of 10/09/2019, following an experience of 26/08/2019 by LOLA R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Absolutely brilliant. We had a very awkward van window to cover. They pointed us to an alternative they felt would be better for us. Arrived quickly, well thought out , easy to assemble and configure to our van and works brilliantly. Will definitely use them again they really know their stuff.

  Review of 09/09/2019, following an experience of 29/08/2019 by EMMA K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  excellent service

  Review of 03/09/2019, following an experience of 25/08/2019 by WILLIAM M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Communication good, delivery fast and friendly. Good quality and value for money. Instruction not so good but did manage to assemble.

  Review of 03/09/2019, following an experience of 25/08/2019 by RILEY J. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Extremely helpful very fast service and delivery, highly recommend

  Review of 22/08/2019, following an experience of 09/08/2019 by SAMANTHA C. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  Had to chase a delivery date and was told the warehouse was busy so there would be a few days delay, other than that communication was good.

  Review of 21/08/2019, following an experience of 30/06/2019 by ALEX P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  delivery and product good quality

  Review of 19/08/2019, following an experience of 10/08/2019 by FLORENCE J. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very helpful and good delivery service

  Review of 17/08/2019, following an experience of 27/07/2019 by MANDY R. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  Website is easy to navigate and place order. Delivery was via DPD with a one hour time slot which was great. Even though the product was shipped from France delivery arrived within a couple of days. Unfortunately the kit received was missing a couple of key parts. Notified customer services by email and they respond by shipping a complete replacement door kit which arrived about a week later. Would have settled for them just sending the missing parts but can't complain about their rapid response to the problem

  Review of 14/08/2019, following an experience of 29/07/2019 by ZACHARY S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very good arrived on time.

  Review of 14/08/2019, following an experience of 01/08/2019 by STEVE C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Great service

  Review of 12/08/2019, following an experience of 04/08/2019 by RILEY K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very impressed with the service. item arrived quickly.There was a part missing so I contacted the customer service and a replacement was sent immediately. I cannot praise the service enough. Very satisfied.

  Review of 08/08/2019, following an experience of 29/07/2019 by ISABEL G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very good

  Review of 08/08/2019, following an experience of 23/07/2019 by ALEXANDER K. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

  Edit Flag

  misleading

  Review of 07/08/2019, following an experience of 11/07/2019 by JOE S. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  Quick service

  Review of 07/08/2019, following an experience of 24/07/2019 by LUKE E. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Practical & east to navigate

  Review of 07/08/2019, following an experience of 25/07/2019 by REBECCA W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  The delivery was exactly as described on the website and the quality and price of the Fly-screen was good.

  Review of 02/08/2019, following an experience of 21/07/2019 by STEVE R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Samples sent quickly. Will now proceed to place order.

  Review of 30/07/2019, following an experience of 21/07/2019 by IAN W. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  The products are great, all fitted perfectly. The delivery took longer than I thought was really necessary, and i wasn't able to get an answer on the phone. If it had been quicker by a few days I would have given you 5 stars

  Review of 29/07/2019, following an experience of 05/07/2019 by SABRINA M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Great web site, well built products, arrived promptly.....Fantastic

  Review of 26/07/2019, following an experience of 17/07/2019 by JORDAN M. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  Slightly long wait... 10 days. Otherwise it would have been five stars.

  Review of 19/07/2019, following an experience of 05/07/2019 by AVA P. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  Could do with better instructions.

  Review of 19/07/2019, following an experience of 07/07/2019 by ROXANNE C. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

  Edit Flag

  ordering and supply 5 star

  Review of 18/07/2019, following an experience of 03/07/2019 by ABIGAIL O. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  easy to use website, fast service and great product.

  Review of 18/07/2019, following an experience of 07/07/2019 by YVETTE M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Great service

  Review of 18/07/2019, following an experience of 03/07/2019 by ANNA P. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

  Edit Flag

  I complain about product quality. wait three days no comunication at all, Very poor service

  Review of 16/07/2019, following an experience of 01/07/2019 by ISAAC M. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  The fly screens are good value for the money and seem to be of good quality. It would help if the fitting instructions where in English and other languages as I had to cut my screens to suit the window and it is not as straight forward as the illustrations show. But overall I am very pleased with the product and the delivery.

  Review of 13/07/2019, following an experience of 23/06/2019 by ADRIAN A. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  Could not give 5 stars because it seems impossible to talk to anyone regarding installation. Also cable is black and not long enough, would be better to have terminals on the motor or unit then customer can wire directly. Instructions make it seem very complicated but in fact it is very straightforward. Does require two people.

  Review of 12/07/2019, following an experience of 12/06/2019 by ISAAC P. *

  *Pseudonymized data at the request of the author

  Answer by avosdim.com

  

  Flag

  Hi David Thanks for your order. We received your message yesterday and replied today, asking for a picture to clarify which items you needed identifying. Get in touch on customer-service@avosdim.com or 0203 488 1384 if you need any further assistance. Regards Avosdim

  Answer by Isaac P

  

  Flag

  Believe I have identified the items? Would certainly recommend your shutters to others and a neighbor is going to place an order and I propose ordering two more units for other French windows

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• 5 / 5 1

  

  Edit Flag

  great web site to use somehow i got the impression it was english but it didnt matter delivery was painless and on time

  Review of 11/07/2019, following an experience of 15/06/2019 by JOEL B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Excellent, clear and easy to use

  Review of 09/07/2019, following an experience of 01/07/2019 by FREDDIE B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  The order process and delivery times were very good.

  Review of 09/07/2019, following an experience of 06/06/2019 by GRAHAM W. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  Good - although the website, accessed via a Google search, led me to believe it was a UK based retailer (the address is Birmingham) when in fact the goods came from France. But no problem with that especially as it was free delivery!

  Review of 09/07/2019, following an experience of 02/07/2019 by GAVIN W. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  easy to order and arrived in quick time

  Review of 09/07/2019, following an experience of 30/06/2019 by GRACE E. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Speedy delivery

  Review of 04/07/2019, following an experience of 20/06/2019 by LILY M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  was deliver to farm hose 7 miles away from my place and we have to go there for collection because owner call me

  Review of 02/07/2019, following an experience of 03/03/2019 by STEPHEN M. *

  *Pseudonymized data at the request of the author

  Answer by avosdim.com

  

  Flag

  Hi Marcin Please accept our apologies for the delivery issues with your order, obviously this isn't the service we expect from our couriers. Get in touch if there's anything else you need, we would be happy to give you a discount on a future order to make up for the inconveniences. Kind regards AvosDim UK

• 5 / 5 1

  

  Edit Flag

  very good

  Review of 01/07/2019, following an experience of 23/06/2019 by AMBER M. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Very disappointing delivery of my 3 packages : none of them had any complete articles. Remote control missing, pull rod missing, hook crank missing ... no instruction and description of the product in french.. poorly assembled and packaged.

  Review of 24/06/2019, following an experience of 30/04/2019 by STEFAN B. *

  *Pseudonymized data at the request of the author

  Answer by avosdim.com

  

  Flag

  Hi Boris Apologies for the issues with your order. We hope you've now received everything you need for it but please get in touch if there's anything else we can provide. If you wish to make an order in future we would be happy to give you a discount as a gesture for the issues with this one. Kind regards AvosDim UK

• 3 / 5 1

  

  Edit Flag

  The online manual is out of date which is important because the electrical diagram does not show the current plug configuration and the customer service does not have aup to date diagram.

  Review of 21/06/2019, following an experience of 28/05/2019 by KEELEY F. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very good, great service. I would recommend.

  Review of 20/06/2019, following an experience of 01/06/2019 by SASHA H. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

  Edit Flag

  Order which was ordered on Sunday and should've been dispatched within 1 business days took 3 days to dispatch. Online chat does not work - it was constantly saying we're not online. The only way to get in touch was to leave a message and hope for reply. They did reply though, and also they did offer me an order cancellation shall I desire so due to late dispatch.

  Review of 20/06/2019, following an experience of 09/06/2019 by HELENA H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very Good

  Review of 19/06/2019, following an experience of 06/06/2019 by SEBASTIAN J. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  The products so fare are great quality, fitted easy enough to one of the windows, although not a recess window using a bracket an no more nails works a treat!

  Review of 17/06/2019, following an experience of 01/06/2019 by SAMUEL H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Thanks for speedy transaction / delivery.

  Review of 12/06/2019, following an experience of 22/05/2019 by CRAIG E. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very good

  Review of 11/06/2019, following an experience of 02/06/2019 by OWEN M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Easy to use.

  Review of 11/06/2019, following an experience of 23/05/2019 by KIRSTEN L. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Quick delivery, arrived in good condition. Good prices

  Review of 06/06/2019, following an experience of 18/05/2019 by DONNA S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Really good.

  Review of 05/06/2019, following an experience of 25/05/2019 by COLIN J. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  Looks good BUT complete lack of after purchase customer support for damaged products.

  Review of 02/06/2019, following an experience of 10/04/2019 by ALEXANDRA G. *

  *Pseudonymized data at the request of the author

  Answer by avosdim.com

  

  Flag

  Hi James Apologies for the various issues with your order, but hopefully they are all resolved now. Please get in touch if you need anything else from us, happy to give you a discount on your next order to make up for the issues. Kind regards David - AvosDim UK

• 4 / 5 1

  

  Edit Flag

  The website looks clear and informative, but it can be quite difficult to find what you want and would benefit from a more user friendly style.

  Review of 01/06/2019, following an experience of 21/05/2019 by ALICE K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Sometimes a little difficult to find items. Product numbers would be helpful

  Review of 31/05/2019, following an experience of 27/03/2019 by ABIGAIL B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Excellent service arrived within a couple of days of ordering through the French DPD service. Very impressive.

  Review of 29/05/2019, following an experience of 21/05/2019 by DAISY O. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Excellent supplier second time I have used them and they are very fast, a real pleasure to deal with. Give them a try

  Review of 29/05/2019, following an experience of 21/05/2019 by FRANK R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  First class

  Review of 24/05/2019, following an experience of 16/05/2019 by LEO M. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

  Edit Flag

  the order confirmation email included this: Attention! When your package is delivered, please check the condition of your order in the presence of the courier before signing. If the courier refuses, do not accept the package. If the package is not checked at this stage the courier can not be held liable for any damages. Driver refused to let me open package saying he would not accept it to return if opened, its company policy. So you and DPD have directly conflicting processes.

  Review of 23/05/2019, following an experience of 28/04/2019 by ALISON M. *

  *Pseudonymized data at the request of the author

  Answer by avosdim.com

  

  Flag

  Apologies for the confusion with this Jenny. The wording has been changed slightly to reflect DPD's policy more accurately, our paragraph was referencing packages arriving with apparent damage to the outer packaging. Please see their policy below: 1. Damaged outer packagings of the pack: indicate the courier to it and inform you that you want to check the content of the shipment. Sign up for the receipt and, with the courier, make an assessment of the contents of the shipment. If the contents of the consignment: Not damaged, then we look forward to your understanding, as the small damage to the outer packaging of the consignment may, depending on the quality of the package packaging, arise during the handling of the shipment. Your signature confirms that the contents of the shipment have been delivered intact.Damaged, then ask the courier to draw up a Damage Act. In this case, you can refuse or accept the shipment, depending on your choice. If you refuse the shipment, the messenger will make a corresponding denial of receipt. If you would like to file a claim for damage to the contents of the shipment, please contact the shipper, who will, in turn, file a claim in the respective DPD branch with whom the delivery contract has been concluded. 2. The outer packaging is not damaged, but there is a suspicion of damage to the contents of the consignment: indicate the courier to it and inform you that you want to check the contents of the consignment. Sign up for the receipt and, with the courier, make an assessment of the contents of the shipment. If the contents of the consignment: not damaged, then no additional operations are required;is damaged, then ask the courier to draw up a Damage Act. In this case, the consignment remains with the recipient. If you would like to file a claim for damage to the contents of the shipment, please contact the shipper, who will, in turn, file a claim in the respective DPD branch with whom the delivery contract has been concluded. Best Regards AvosDim UK

  Answer by Alison M

  

  Flag

  thank you for following up on this and responding to me. The courier did tell me that if I opened the package he would not under any circumstances accept if back for return. But you seem to have a system for that in place as detailed above, its good that you give clear instructions.

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• 5 / 5 1

  

  Edit Flag

  No problems

  Review of 23/05/2019, following an experience of 15/05/2019 by CAITLIN E. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Fantastic service blinds I ordered fit perfect Thank you

  Review of 23/05/2019, following an experience of 28/04/2019 by MATILDA L. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Easy to navigate.

  Review of 23/05/2019, following an experience of 13/05/2019 by MASON W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  fast delivery to uk from France

  Review of 22/05/2019, following an experience of 15/05/2019 by ISABEL H. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

  Edit Flag

  Easy to use

  Review of 22/05/2019, following an experience of 15/04/2019 by DENNIS W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Good comunication and easy to deal with

  Review of 21/05/2019, following an experience of 14/04/2019 by HARVEY R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Excellent service.

  Review of 21/05/2019, following an experience of 20/04/2019 by PAUL W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Good. Clear and understandable information.

  Review of 17/05/2019, following an experience of 03/05/2019 by STEPHANIE R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Great customer service, quick and speedy delivery

  Review of 12/05/2019, following an experience of 21/04/2019 by JESSICA B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very easy to navigate

  Review of 09/05/2019, following an experience of 29/04/2019 by FINLEY F. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Samples came as promised, good communications with my questions

  Review of 09/05/2019, following an experience of 30/04/2019 by CAROLINE Y. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Would be helpful if the tracking system was in ENGLISH do not speak French!!

  Review of 03/05/2019, following an experience of 21/04/2019 by ALEXANDRA R. *

  *Pseudonymized data at the request of the author

  Answer by avosdim.com

  

  Flag

  Hi Mrs Kearsley, Many thanks for the reviews. Would it be possible to kindly forward the tracking you received to customer-service@avosdim.com so we can fix this? Many thanks AvosDim UK

• 5 / 5 1

  

  Edit Flag

  Very quick delivery service.

  Review of 02/05/2019, following an experience of 25/04/2019 by FREDDIE P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Recommended

  Review of 01/05/2019, following an experience of 22/04/2019 by SOPHIA B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  EXCELLENT!I Have two different types of blinds one sliding on patio doors and one roller on french doors .very happy with my purchase. we are now fly,wasp,gnat free hooray! OUR DOORS ARE WIDE OPEN WITH FREASH AIR COMING IN AND THATS ALL

  Review of 28/04/2019, following an experience of 12/03/2019 by YVETTE P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very easy to use

  Review of 27/04/2019, following an experience of 18/04/2019 by JOSEPH A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Excellent service,very speedy and at a good price, product seems just right for my use.

  Review of 25/04/2019, following an experience of 18/04/2019 by BRADLEY K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Easy to order, you just need to make sure the measurements are right.

  Review of 24/04/2019, following an experience of 30/03/2019 by LOUIS H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  great *****

  Review of 24/04/2019, following an experience of 07/04/2019 by EMMA M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Great value

  Review of 19/04/2019, following an experience of 28/03/2019 by SEAN M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Excellent, ordering was easy to follow . Delivered a week early

  Review of 17/04/2019, following an experience of 30/03/2019 by ELIZABETH P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Excellent product for the money just a little bit of a delay on the delivery but all good now

  Review of 10/04/2019, following an experience of 01/03/2019 by CALLUM H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  This was the only place that I could find the type of door fly screen that I was looking for. Really easy to order and delivery was very straightforward

  Review of 09/04/2019, following an experience of 30/03/2019 by NAOMI R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Great website

  Review of 07/04/2019, following an experience of 14/03/2019 by NAOMI R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Excellent for on-line selection of product and placement of order with confirmation of payment.

  Review of 05/04/2019, following an experience of 10/03/2019 by MEGAN W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very good exp

  Review of 01/04/2019, following an experience of 24/03/2019 by SUMMER P. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

  Edit Flag

  The problem is not with the website, it's the lack of product instruction details and what there is is in French. l fitted the Luxe Roller Window Fly Screen and it's not working properly. The stay mechanism to retain the screen in a down position is not adequate and will fail. The product is generally well made, but the issues above need addressing. Chris Baron order no: 500002608

  Review of 12/03/2019, following an experience of 28/02/2019 by ANDY D. *

  *Pseudonymized data at the request of the author

  Answer by avosdim.com

  

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  Hi Chris The instructions are available on the product page and should be universal - https://avosdim.com/media/uk/installation-instructions/fly-screen/premium-window-roller-blind-fly-screen.pdf - did you receive French only instructions with the product? Are the stop catches broken? We will get replacements sent out if so. Email us on customer-service@avosdim.com with any further details and will get it resolved. Regards Avosdim UK

• 4 / 5 1

  

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  After some delay, ( over Christmas period) the unit arrived OK, ( in acres of bubble wrap!). Following fairly clear instructions, seemed quite simple to erect . Customer very pleased with result.

  Review of 23/01/2019, following an experience of 07/12/2018 by HOLLY T. *

  *Pseudonymized data at the request of the author

  Answer by avosdim.com

  

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  Thanks for the review Martin and apologies for the delays experienced. We're pleased to hear you're happy with the product, do get in touch in future if you need anything else. Regards David - Avosdim UK

• 2 / 5 1

  

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  I already received an order from AvosDim which was in great shape and looks/works great. This was a second order I placed, based upon the first. I was disappointed with the condition of the product. It had all the hallmarks of no quality control. Clearly those on the factory floor have no pride in their work, otherwise this would have been rejected by several stages. The faults were not minor: Metal shards sticking out of fittings upto 15mm long, Deep scratches in the powder coating, Sharp shards on cut edges, One of the side rails was crushed at one end, The brush seal on the bottom rail was crushed at one end, Metal swarf in most of the brushes and inside components. I contacted customer support, who were apologetic and without question ordered a full replacement from the factory. I have not received the replacement, but I am hoping it matches the first order for quality and presentation. In my opinion, AvosDim need to revise their quality control throughout the process. I chose a made to measure, as opposed to a standard system that I would then cut to size. It was the 'cutting to size' process that caused most of the issues. I hope this is a one off situation, as I like their products.

  Review of 17/09/2018, following an experience of 06/08/2018 by MATILDA R. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Generally good but it would be good to supply an Alan key for the small grub screws on the side bars. They are so small most diy installers will not have such a tool.

  Review of 13/09/2018, following an experience of 31/08/2018 by JODIE R. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Totally confusing. Nothing works. I have never had so many problems buying a single item in my life.

  Review of 21/08/2018, following an experience of 12/07/2018 by ALEXA R. *

  *Pseudonymized data at the request of the author

  Answer by avosdim.com

  

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  Hi Peter As explained we were having issues with the manual payment system and as you didn't want to use our standard payment system the order took a lot longer than usual. If you take a look at the other reviews you'll see this is a very rare occurrence. Hopefully you're happy with the product. Regards David - Avosdim UK

  Answer by Alexa R

  

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  I based my review on facts. I tried to open a PayPal account and was refused as I live in France. I couldn't enter my French address on your system as it will only accept UK addresses. So many unfulfilled promises from yourself. Would you rather I lied and said I was completely happy with your service ?? The question I answered that you are refusing to publish was " what's your opinion of our website? "

  Answer by avosdim.com

  

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  Hi Peter Yes this is the UK site so designed for use by customers in the UK, but you were unlucky to have this many problems our French orders are usually as smooth as UK. We're not refusing to publish this one - it's the review of the products which you hadn't used yet which we've asked for a new review on. If you would like to try us again in future get in touch and we can offer you a discount for the complications with the previous order. Regards David

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• 3 / 5 1

  

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  Satisfactory

  Review of 19/07/2018, following an experience of 03/07/2018 by MARTIN H. *

  *Pseudonymized data at the request of the author

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