Customer reviews for blackarmoury.com

Customer reviews

• 5 / 5

  

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  Fast shipping, only took a few days after their vacation closedown, the package arrived fast, and with a personal apology from them, they even translated the "thank you" into my language. The items are as described and in a very good quality.

  Review of 09/09/2021, following an experience of 24/08/2021 by TOBY D. *

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• 4 / 5

  

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  Put in order 7. August, order sent 26, arraived 2. September. Tracking showed me were it was at.

  Review of 07/09/2021, following an experience of 07/08/2021 by OLIVIA G. *

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• 5 / 5

  

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  Ordering was easy and got the ordered stuff. Mail was somewhat late and they had left a sorry note for late delivery in the box. These things happen but it was a nice considerstion

  Review of 07/09/2021, following an experience of 07/08/2021 by SALLY M. *

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• 5 / 5

  

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  Great support, I am happy to buy from Balck Armoury!

  Review of 03/09/2021, following an experience of 05/07/2021 by MARTIN W. *

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• 3 / 5

  

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  Good product for sure, but manufacturing is long and communication about it was very late, I waited three mounths before getting any answer but when I finally got one, it was to say "sorry for the delay" and to ship it. Long manufacturing is understandable but communication could have been a beat better. Otherwise it was clear and easy to order,

  Review of 26/08/2021, following an experience of 30/04/2021 by ELLA B. *

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• 5 / 5

  

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  The gorget I ordered is exactly what it says on the box. What impressed me most was the brilliant service. From order to delivery was only a few days considering it arrived from France, very well packed. Highly recommended and I certainly will be ordering from Black Armoury in the future

  Review of 26/08/2021, following an experience of 29/07/2021 by LEANNE T. *

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• 5 / 5

  

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  Good quality Fast delivery

  Review of 19/08/2021, following an experience of 20/07/2021 by IMOGEN C. *

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• 5 / 5

  

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  Wonderful product. It took a little while because those completely understandable covid related issues, but I would buy from them again.

  Review of 18/08/2021, following an experience of 28/06/2021 by NATASHA R. *

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• 5 / 5

  

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  Great communication. We had a small mishap on the posting but Black Armory fixed it right away. Good service.

  Review of 18/08/2021, following an experience of 26/07/2021 by EVA W. *

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• 5 / 5

  

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  I have ordered from Black Armoury and even left a review in the past. I highlighted customer service as the reason for my previous positive review, but I have recently tried a few newer products designed (at least in part) and sold by the company as well. I am continually impressed with the quality of these offerings; unlike many other companies, Black Armoury is not simply copying the most common gear options with their own logo; they continue to innovate and bring new, useful designs to the HEMA scene, and I hope they continue to succeed as they do so.

  Review of 18/08/2021, following an experience of 30/07/2021 by CHRISTIAN R. *

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• 5 / 5

  

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  Great quality equipment and excellent customer service 👌 Will recommend to friends and training partners. ⭐⭐⭐⭐⭐

  Review of 08/08/2021, following an experience of 10/07/2021 by ROWENA A. *

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• 5 / 5

  

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  I've order from Black Armoury several times already, and I've always been satisfied with both the products and service. Communication has been strong when it needed to be, and whenever there has been any issue (inevitable in online business), they have made the situation right. Highly recommended!

  Review of 04/08/2021, following an experience of 06/07/2021 by SCARLETT B. *

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• 5 / 5

  

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  parfait

  Review of 03/08/2021, following an experience of 26/07/2021 by DENNIS M. *

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• 5 / 5

  

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  The site is easy to use and placing the order was fairly smooth. Shipping to Canada was via DHL and it arrived in two weeks.

  Review of 03/08/2021, following an experience of 15/07/2021 by RILEY Y. *

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• 5 / 5

  

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  Black Armoury were responsive and friendly in their communications. Delivery was made as advertised.

  Review of 03/08/2021, following an experience of 30/06/2021 by ABBIE Y. *

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• 5 / 5

  

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  Very Kind Service!

  Review of 03/08/2021, following an experience of 03/07/2021 by KEITH W. *

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• 2 / 5

  

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  The shipment was late. Very late. I had no update on the situation, only that they have not yet recieved supply from their provider even though shop webside said this item was in stock. My emails were not responded to untill I wrote I will have to ask for refund and only after that time the item was sudenly available and was shipped to me.

  Review of 03/08/2021, following an experience of 16/03/2021 by STEPHANIE E. *

  *Pseudonymized data at the request of the author

  Answer by blackarmoury.com

  

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  Dear Tadas, thank you for your message and your review. Even the negative ones help us to improve. We have indeed had some stock synchronisation issues on the website that we are working to resolve. I am, again, very sorry your order took so long and do hope that you had received my apology for the poor communication. I can only assure you that the availability of your rash guard was one of timing and was not related to you asking for a refund. Kind regards, Anthony

• 5 / 5

  

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  Un shop fabuleux ! Merci !

  Review of 03/08/2021, following an experience of 15/06/2021 by JOEL M. *

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• 5 / 5

  

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  ....

  Review of 03/08/2021, following an experience of 13/07/2021 by HOLLY H. *

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• 5 / 5

  

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  Fast service. Products were packaged very well. Even added a hand written note because my feder was shipped in a separate parcel.

  Review of 03/08/2021, following an experience of 07/07/2021 by ABIGAIL H. *

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• 5 / 5

  

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  Excellent products, quick shipping, combined with great customer service

  Review of 03/08/2021, following an experience of 15/07/2021 by GREG H. *

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• 5 / 5

  

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  Excellent contact and support, ordered items get to me right in time.

  Review of 03/08/2021, following an experience of 06/07/2021 by MELISSA G. *

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• 5 / 5

  

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  Fast delivery, efficient help in chosing the right product

  Review of 23/07/2021, following an experience of 06/07/2021 by AMBER W. *

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• 4 / 5

  

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  Service fiable

  Review of 23/07/2021, following an experience of 05/07/2021 by KARLIE M. *

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• 5 / 5

  

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  Excellent service and fast shipping even to Finland! Also got a card in the package with thank you message in my language, that was really nice of you!

  Review of 21/07/2021, following an experience of 30/06/2021 by ADAM S. *

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• 5 / 5

  

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  Everything alright. Thanks for the nice gloves!

  Review of 20/07/2021, following an experience of 07/07/2021 by CHRIS C. *

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• 5 / 5

  

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  Très bon service, comme toujours!

  Review of 18/07/2021, following an experience of 07/07/2021 by HARVEY H. *

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• 4 / 5

  

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  There is still room for improvement when it comes to delivery time with all things HEMA but other than that, great and friendly team @BA. Recommended :)

  Review of 17/07/2021, following an experience of 20/02/2021 by NATHAN M. *

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• 5 / 5

  

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  good service, everything went well

  Review of 17/07/2021, following an experience of 20/06/2021 by ZACH H. *

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• 5 / 5

  

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  A++++

  Review of 17/07/2021, following an experience of 25/06/2021 by EVA M. *

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• 5 / 5

  

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  Waited a little over a month for some armour and synthetics but it was well worth it! 👍🏼

  Review of 12/07/2021, following an experience of 13/05/2021 by SALLY G. *

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• 5 / 5

  

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  Everything turned up as ordered and as expected. Great service.

  Review of 09/07/2021, following an experience of 17/06/2021 by CALLUM M. *

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• 5 / 5

  

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  Quick shipping, satisfied.

  Review of 07/07/2021, following an experience of 09/06/2021 by CAROLINE S. *

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• 2 / 5

  

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  3 months delivery, gift meant as a surprise.... complete failure. One mail par month without any satysfactory answer. Had to result to phone to obtain delivery....

  Review of 07/07/2021, following an experience of 15/04/2021 by ADELE P. *

  *Pseudonymized data at the request of the author

  Answer by blackarmoury.com

  

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  Hello David, I am very sorry that your order did indeed take some time. While the situation in April and May remained difficult for resupply, I do apologise for the poor communication. However, while your complaint is understandable, please be accurate. Your order did not take 3 months for delivery. You placed your order on April 14 and we shipped it on June 23 and it was delivered on June 24. We will do all we can to avoid this type of situation in the future and resupply is now returning to "normal". Kind regards, Anthony

• 4 / 5

  

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  The order came in fairly good time. Packaging was appropriate and the product was received complete. However, and Allen Key was included in the order automatically and I could not remove it (I have them anyway). Also It is not useful for the provided product. So, a bit weird and a waste of money.

  Review of 07/07/2021, following an experience of 20/06/2021 by DAVE R. *

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  Answer by blackarmoury.com

  

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  Dear Robert, Thank you for your review on the website. I thought I'd send you a quick note of explanation. The Allen key is indeed included with all SWAP compatible swords, including the indoor trainer. It allows you to remove the pommel to change the blade, or in the very rare cases where it becomes loose. The key is therefore included, but not charged to the customer. Kind regards, Anthony

• 5 / 5

  

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  Super contact, très efficace.

  Review of 07/07/2021, following an experience of 25/06/2021 by JUSTINE R. *

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• 5 / 5

  

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  Thank you for the note! :)

  Review of 07/07/2021, following an experience of 22/06/2021 by YASMINE A. *

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• 5 / 5

  

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  Communication was good. Product was packed securely and arrived in a timely manner.

  Review of 26/06/2021, following an experience of 21/03/2021 by YASMINE L. *

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• 5 / 5

  

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  bon choix, rapide et pro

  Review of 24/06/2021, following an experience of 10/06/2021 by SELINA Y. *

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• 5 / 5

  

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  Great customer service, prompt delivery even though I'm not in EU. Excellent products too

  Review of 23/06/2021, following an experience of 08/06/2021 by ALEXANDER R. *

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• 5 / 5

  

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  A mon sens le meilleur shop d'équipement pour les AMHE. Fiable, toujours d'un excellent conseil et surtout très arrangeant et disponible ! Le club de Vienne AMHE est ravi de le compter comme son fournisseur attitré ;) Merci Anthony !

  Review of 23/06/2021, following an experience of 04/06/2021 by CHARLOTTE C. *

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• 5 / 5

  

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  Excellent customer service, very prompt shipping.

  Review of 10/06/2021, following an experience of 18/04/2021 by VICTORIA S. *

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• 5 / 5

  

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  Super communication de la part de blackarmoury. Je recommande.

  Review of 08/06/2021, following an experience of 03/06/2021 by FAYE T. *

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• 5 / 5

  

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  Perfect!

  Review of 05/06/2021, following an experience of 21/05/2021 by KYLE C. *

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• 5 / 5

  

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  The whole process was seamless and the order arrived in very little time considering I'm in Asia. Good updates and tracking info also.

  Review of 03/06/2021, following an experience of 22/05/2021 by STEPHANIE F. *

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• 5 / 5

  

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  Professionals.

  Review of 02/06/2021, following an experience of 26/05/2021 by EVA M. *

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• 5 / 5

  

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  Reliable, quick and informative.

  Review of 02/06/2021, following an experience of 16/05/2021 by LOGAN H. *

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• 5 / 5

  

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  I ordered several times from blackarmoury. Impeccable service. Hasslefree, fast, reliable.

  Review of 28/05/2021, following an experience of 11/05/2021 by STEPHANIE W. *

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• 5 / 5

  

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  Bons produits, bons prix, livraison rapide.

  Review of 25/05/2021, following an experience of 14/05/2021 by HARRISON E. *

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• 5 / 5

  

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  Fantastic service! They even included a handwritten "Thank You" card in the shipment. It's small and simple, but it's nice to see some people are still keeping little things like that alive. I will absolutely be ordering from them again in the future.

  Review of 18/05/2021, following an experience of 06/05/2021 by PAUL M. *

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• 4 / 5

  

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  The site, range, ordering etc. were all excellent. Stock issues due to COVID delayed my order (a lot!) but that wasn't really Black Armoury's fault and as soon as the main item was in stock shipping was quick from France to Australia. My main concern was the time it took to get a response to questions about the order - I left several messages through the website before resorting to Facebook and email to get an update. Once I got my first response they were great, answering questions within 24 hours, but that initial lack of any indication that my query had been seen, let alone answered, wasn't very encouraging.

  Review of 18/05/2021, following an experience of 01/03/2021 by KEITH J. *

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• 5 / 5

  

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  Excellent service, good range of products. Competitive prices

  Review of 18/05/2021, following an experience of 05/05/2021 by RUTH M. *

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• 5 / 5

  

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  Great service, quick delivery, highly recommended!

  Review of 18/05/2021, following an experience of 03/05/2021 by ZOE B. *

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• 4 / 5

  

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  Would give 5 stars but the dagger that arrived was not a parrying one, in fact, it was a rondel dagger(it even said so on the wrapping).

  Review of 18/05/2021, following an experience of 20/04/2021 by STACEY T. *

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• 1 / 5

  

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  The package delayed five weeks to be sent and one week more to be delivered to me. Waiting for an update in the webpage about my order I tried to email them and raise a support ticket but silence is all I got for answer. For a month, and having paid some hundreds in advance. Also, they forgot to include part of my address, causing the messenger to skip my package to be delivered. At last but not least, please don't use SEUR.

  Review of 18/05/2021, following an experience of 29/03/2021 by ALICE R. *

  *Pseudonymized data at the request of the author

  Answer by blackarmoury.com

  

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  Dear Roberto, Thank you for your review : even the negative ones are helpful for us to improve. I am very sorry you had this experience. Regarding the communication, I do apologise. Indeed, it seems that you were not included when we sent a messages to customers in April to inform them that SPES was delayed by a couple of weeks. The stock delivery package from them was lost and had to be replaced and resent to us, which took some time. I am very sorry for that bad communication. I will be sure to improve this. I assure you that we placed the out of stock jacket order to SPES on April 1, two days after you placed your order. Regarding the address : in looking at the delivery label created by Colissimo, I now see that your complete address was not included on the label. I have informed Colissimo about this error. Please understand that the labels are generated automatically by the postal system exactly as it exists your profile. It seems their system is not good for long adresses. Also, we unfortunately have no control over the transport partner Colissimo uses in different countries. If you wish to be sure that SEUR is not used, I recommend in the future to chose another shipper than Colissimo to Spain. In any case, now that I have heard of these delivery issues, I am refunding the transport charges to you immediately. I hope this helps. Kind regards, Anthony

• 5 / 5

  

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  Very happy customer.

  Review of 18/05/2021, following an experience of 25/04/2021 by ABBIE L. *

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• 5 / 5

  

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  Excellent!

  Review of 11/05/2021, following an experience of 30/04/2021 by HOLLY T. *

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• 5 / 5

  

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  très bien!

  Review of 07/05/2021, following an experience of 27/04/2021 by BARRY W. *

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• 5 / 5

  

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  All processing is fast and simple. End Quality are good!

  Review of 06/05/2021, following an experience of 20/04/2021 by SOPHIA E. *

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• 5 / 5

  

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  Arrivo velocissimo ed in perfette condizioni

  Review of 04/05/2021, following an experience of 25/04/2021 by LIZZIE S. *

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• 4 / 5

  

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  épée un peu lourde ; 1180 gr au lieu de 1080 annoncé ; on gagnerait à affiner un peu la lame ; sinon qualité satisfaisante

  Review of 03/05/2021, following an experience of 24/04/2021 by GRANT W. *

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• 5 / 5

  

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  Très bon et très léger, il est parfait pour pratiquer sans protection.

  Review of 20/04/2021, following an experience of 06/03/2021 by CHLOE T. *

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• 5 / 5

  

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  I am very delighted about the customer service and the reactivity of your service.

  Review of 18/04/2021, following an experience of 10/04/2021 by KARLIE P. *

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• 5 / 5

  

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  Nice contact, excellent service, fast delivery, great quality!

  Review of 14/04/2021, following an experience of 08/04/2021 by KYLE R. *

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• 5 / 5

  

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  Fast delivery and good price-quality range of products.

  Review of 13/04/2021, following an experience of 03/04/2021 by ZACH C. *

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• 5 / 5

  

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  This was our second sword ordered from Black Armoury. They shipped before their estimated ship date and the sword arrived as expected. I'm very pleased with the quality of the sword.

  Review of 12/04/2021, following an experience of 20/03/2021 by KATIE W. *

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• 5 / 5

  

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  SAV aux petits soins

  Review of 12/04/2021, following an experience of 04/03/2021 by IAN P. *

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• 5 / 5

  

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  Very friendly contact.

  Review of 10/04/2021, following an experience of 18/03/2021 by SABRINA C. *

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• 5 / 5

  

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  Fast shipping.

  Review of 09/04/2021, following an experience of 02/04/2021 by SASHA W. *

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• 5 / 5

  

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  Good quality protectors

  Review of 08/04/2021, following an experience of 12/02/2021 by ELLA K. *

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• 5 / 5

  

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  Très Bon service client et de bon conseil

  Review of 07/04/2021, following an experience of 25/02/2021 by RUTH H. *

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• 5 / 5

  

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  Excellent customer service.

  Review of 07/04/2021, following an experience of 15/02/2021 by AARON T. *

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• 5 / 5

  

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  There was a scare when collisimo said my package was on its way back it’s country of origin but 5 days later it was at my door. The weapons are tip top and somehow black armory was able to get them from Hungary to France and to me in the US. 100% awesome great. Would recommend. Don’t get worked up about customs. Blackarmory can get the best stuff

  Review of 04/04/2021, following an experience of 15/12/2020 by SIENNA L. *

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• 5 / 5

  

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  Shipped incredibly quickly, product is as advertised and in great condition and works as expected. Great service!!

  Review of 01/04/2021, following an experience of 18/03/2021 by KAREN D. *

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• 5 / 5

  

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  Super réactivité

  Review of 31/03/2021, following an experience of 25/03/2021 by NICK R. *

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• 4 / 5

  

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  The site itself it's well made. You can find pretty much everything you'll need for HEMA practice. My order wasn't shipped in a hurry but as soon as it was shipped I received in a few days.

  Review of 24/03/2021, following an experience of 10/03/2021 by JACKSON S. *

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• 5 / 5

  

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  Bonjour, très bien tout est OK, merci. Cordialement, ALAIN

  Review of 24/03/2021, following an experience of 14/03/2021 by ERIN M. *

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• 5 / 5

  

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  Alittle confusing at first but simple once I figured out the site

  Review of 11/03/2021, following an experience of 22/02/2021 by JULIA M. *

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• 5 / 5

  

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  Despite slight delays in delivery, which are not uncommon with HEMA orders, I am very satisfied with the products and the friendly customer service.

  Review of 10/03/2021, following an experience of 14/11/2020 by LUKE S. *

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• 5 / 5

  

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  Very nice Service, Great Products and a very big portfolio.

  Review of 25/02/2021, following an experience of 27/11/2020 by LEXI E. *

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• 3 / 5

  

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  Most things are good. However I sent a few emails regarding the status of my order (it was in process for 2 months) and never got an answer

  Review of 21/02/2021, following an experience of 19/12/2020 by JAKE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  perfect !

  Review of 17/02/2021, following an experience of 12/02/2021 by VICKY E. *

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• 5 / 5

  

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  All good. Everytime again.

  Review of 17/02/2021, following an experience of 24/01/2021 by ABBIE S. *

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• 5 / 5

  

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  Très sympa, proche de la clientèle et rapide.

  Review of 16/02/2021, following an experience of 04/02/2021 by GARY P. *

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• 5 / 5

  

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  Quick shipping, no issues.

  Review of 13/02/2021, following an experience of 05/02/2021 by CLAIRE M. *

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• 4 / 5

  

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  rien de spécial à signaler.

  Review of 10/02/2021, following an experience of 02/02/2021 by DUNCAN R. *

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• 4 / 5

  

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  Everything went smoothly, however such high quality products sometimes may take time, a little patience after ordering the product could be required.

  Review of 08/02/2021, following an experience of 02/10/2020 by EMILY W. *

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• 4 / 5

  

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  Great sword, came really quick and well packaged. Slight marking under the cross guard but barely noticeable

  Review of 06/02/2021, following an experience of 28/01/2021 by EMILY S. *

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• 5 / 5

  

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  My order arrived very quickly with no issues.

  Review of 05/02/2021, following an experience of 27/01/2021 by HANNAH R. *

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• 3 / 5

  

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  Shipping was slightly delayed due to covid. But at least they warned him. The sword that I ordered was coved on the tip, I don't know if it was the fault of the shipping company or the fault of the store

  Review of 05/02/2021, following an experience of 20/01/2021 by DYLAN Y. *

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• 5 / 5

  

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  I recently ordered a custom Arcem jacket and a gorget. Because I needed custom, I contacted Black Armoury by email and was impressed with the speed and quality of the response. They got my order, clarified some points, suggested that I save on postage by putting the two separate orders together, gave me an accurate time for production and also agreed to cover any Brexit related tariffs, as I had ordered from the UK just before the end of the EU transition period, but before there was any detail of a possible trade deal, which was appreciated. They kept me up to date with the progress and the tracker item arrived today, as expected. It was just what I had asked for, a really nice quality product which fits well and has plenty of give to allow free movement, looks great and appears to be as tough as it should be. It even came with a nice hand written note of thanks for the order. All in all a pleasure. I wish it was possible to get a custom jacket quicker, but it has to be made to order, so I’m not upset with the lead time for manufacture and shipping. Very Happy!

  Review of 04/02/2021, following an experience of 15/12/2020 by CHARLES E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very good communication, great service and fast delivery! I would really recommend Black Armoury :-)

  Review of 02/02/2021, following an experience of 07/12/2020 by MAISIE Y. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  aaaa

  Review of 27/01/2021, following an experience of 13/11/2020 by JOE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Good

  Review of 18/01/2021, following an experience of 27/11/2020 by HENRY T. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  What would put these over the top would be to have the option of removing select pieces, so instead of riveted straps, use snaps.

  Review of 16/01/2021, following an experience of 27/10/2020 by ALEX L. *

  *Pseudonymized data at the request of the author

  Answer by blackarmoury.com

  

  Flag

  Hello! Thanks for your reviews. We will pass your suggestion to DMZ for the Hand of Glory gloves. Not sure if they can modify the design to give that kind of adjustment. We are indeed thinking of making the arm protectors more adjustable, thanks for the suggestion. Kind regards, Anthony

• 4 / 5

  

  Edit Flag

  One of the products, RedDragon gloves, had a not-critical manufacturing defect which was quite apparent so the gloves should not have been sent to the customer. On the CarbonGloves advertisement on their siite, I would propose to remove information that the gloves are suited for sword-and-buckler sparring since the protection is not adequate.

  Review of 16/01/2021, following an experience of 01/01/2021 by JOSEPH B. *

  *Pseudonymized data at the request of the author

  Answer by blackarmoury.com

  

  Flag

  Hello! We are very sorry you had that experience with the Red Dragon gloves. We will be contacting you to get more details, but have already passed the information to the manufacturer. It is true that we cannot always check each individual pair (as they are pre-packed by the factory). Your point about the carbon gloves is well noted and we will modify the website description per your suggestion. Kind regards, Anthony

• 5 / 5

  

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  Black Armoury dealt with my order exceptionally well considering the dogs dinner Brexit has made of shipping anything into the UK. The information provided was extremely comprehensive regular but not to frequent. The swords are well made and worth every penny. When I want more swords Black Armoury will definitely be on the list of possible suppliers

  Review of 16/01/2021, following an experience of 07/12/2020 by SAMUEL K. *

  *Pseudonymized data at the request of the author

  Answer by blackarmoury.com

  

  Flag

  Thank you Carey for the kind words! We look forward to "seeing you" again. Take care, Anthony

• 1 / 5

  

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  you don't mention that it will take a month to arrived and you don't even give any knews about the order

  Review of 11/01/2021, following an experience of 27/11/2020 by GAVIN H. *

  *Pseudonymized data at the request of the author

  Answer by blackarmoury.com

  

  Flag

  Dear Jean, Nous sommes désolés du manque de communication. En effet, les choses restent compliquées côte approvisionnement et votre commande a eu deux semaines de retard pour arriver de chez SPES. Nous aurions du vous en informer. Nous oeuvrons pour améliorer cette communication dans le futur. Toutes nos excuses. Cordialement, Anthony

• 5 / 5

  

  Edit Flag

  Great product. Amazing communication and service.

  Review of 31/12/2020, following an experience of 23/12/2020 by AMBER R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Fast shipping, everything well. Thanks a lot.

  Review of 28/12/2020, following an experience of 10/12/2020 by CAROLE J. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order