Customer reviews for blackarmoury.com

Customer reviews

• 5 / 5

  

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  Everything was fine (⁠ ͡⁠°⁠ ͜⁠ʖ⁠ ͡⁠°⁠)

  Review of 15/09/2022, following an experience of 10/06/2022 by LIZZIE M. *

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• 5 / 5

  

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  Received my jacket on time and with excellent craftsmanship. I already recommended their product to all of my fellow club members.

  Review of 14/09/2022, following an experience of 15/05/2022 by SASHA M. *

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• 3 / 5

  

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  So the products are good, phone support was good, resolutions to problems are decent... The biggest problem was bad communication: they had some value chain issues due to the was in Ukraine. Cool. But could we all get an e-mail ? I've waited for more than 2 months for a reply to an e-mail, tried hinting about the situation on Facebook, had to call twice to get to support. It wasn't easy to figure out what's up with my order. Support was good, we fixed everything fast and the products are what i expected. I just wish communication was better and i have a better overview of what's up with the stuff i ordered.

  Review of 14/09/2022, following an experience of 24/04/2022 by JENNIFER B. *

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• 5 / 5

  

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  Blackarmoury et un bon site pour les pratiquant des AMHE c'est fiable et de qualité . Le vendeur et sympas et ma envoyer une tète de lance pour s’excuse d'un problème de stock . Bref Black Armoury c'est du bon :)

  Review of 14/09/2022, following an experience of 09/05/2022 by KEVIN W. *

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• 5 / 5

  

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  attentive professional, I was able to change my order following an error on my part

  Review of 08/09/2022, following an experience of 20/05/2022 by YASMINE W. *

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• 4 / 5

  

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  It was fine, however, teher was a bit delay between the order and the start of shipping. There was few informations about the blackarmoury processing time. However, the shipping and processing was fine.

  Review of 03/09/2022, following an experience of 04/08/2022 by HARVEY C. *

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• 3 / 5

  

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  De bons produits à des prix corrects mais des délais de livraison délirants. 11 jours de délai pour ne pas recevoir à temps des articles pourtant en stock (toutes les réservations et paiements étant effectués, nous avons dû partir à l’étranger sans avoir reçu nos équipements de protections et en espérant pouvoir s’en faire prêter sur place).

  Review of 30/08/2022, following an experience of 15/08/2022 by PAUL D. *

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• 5 / 5

  

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  everything is perfect

  Review of 30/08/2022, following an experience of 09/08/2022 by FRED M. *

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• 5 / 5

  

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  perfect customer service.

  Review of 28/07/2022, following an experience of 07/04/2022 by WILL C. *

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• 5 / 5

  

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  Un shop au top niveau, équipement de bonne qualité. Merci à Anthony pour sa disponibilité et son professionnalisme.

  Review of 21/07/2022, following an experience of 14/02/2022 by LEANNE H. *

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• 5 / 5

  

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  I will sure order here again !

  Review of 20/07/2022, following an experience of 29/06/2022 by ALICE S. *

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• 5 / 5

  

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  Fast communication, fast shipping, two thumbs up!

  Review of 16/07/2022, following an experience of 10/06/2022 by TYLER A. *

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• 2 / 5

  

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  I Ordered the Items 1 month before a tournament, so that i could use them at the tournament but the Ordered pieces didnt arrive in time, When i tried to contact black armoury about the status of my order it was very difficult to reach them ( I had paid in advance so info about the order was important to me). when the pieces finaly arrived they where in good condition. black armoury left a note in the parcel that they would give me a slight refund for my trouble, so i wrote them and gave them the relevant information 3 times, but again i havent heard back from them and have not gotten the promised refund even 2 months after the order finaly arrived. because of all those problems i cant leave a good review, but the products themselves are very good.

  Review of 16/07/2022, following an experience of 03/04/2022 by HOLLY R. *

  *Pseudonymized data at the request of the author

  Answer by blackarmoury.com

  

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  Hello David, and thank you for the feedback. You are absolutely right, we have not been up to our standards the last few months. The general complex situation was worsened for us by some internal technical issues (communication and stock synchronisation) that are thankful finally being resolved by our tech agency. I have just refunded you 40€ on the order via bank transfer. I am very sorry for the delay, and for the frustration. Kind regards, Anthony

• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 16/07/2022, following an experience of 22/06/2022 by FREDDIE C. *

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• 4 / 5

  

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  Produit bien emballé et avec une carte de remerciement personnalisée

  Review of 16/07/2022, following an experience of 09/05/2022 by GORDON M. *

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• 2 / 5

  

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  too long for shipping product that were "in stock" at the command

  Review of 12/07/2022, following an experience of 26/02/2022 by COURTNEY M. *

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  Answer by blackarmoury.com

  

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  Hello Loic, and thank you for the feedback. You are absolutely right, and I am sorry. The generally complex situation was worsened for us by some internal technical issues (communication and stock synchronisation) that are tankful finally being resolved by our tech agency. I am sorry for the delay, and for the frustration. We're getting back to our "usual selves", promise! Kind regards, Anthony

• 2 / 5

  

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  Lost my order in the system and didn't respond to emails for several months. Had to go through the manufacturer before I had a response from the company. Once contact was made, response was quick but experience was frustrating and not their usual standard

  Review of 07/07/2022, following an experience of 30/03/2022 by ZACHARY E. *

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  Answer by blackarmoury.com

  

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  Hello Shaun, and thank you for the feedback. You are absolutely right, we have not been up to our standards the last few months. The general complex situation was worsened for us by some internal technical issues (communication and stock synchronisation) that are tankful finally being resolved by our tech agency. I am sorry for the delay, and for the frustration. We're getting back to our "usual selves", promise! Kind regards, Anthony

  Answer by Zachary E

  

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  Anthony. Thanks for the reply. I know, from past dealings, this is not normal for you. I have no doubt that I'll be buying from you against some point. Regards Shaun

  Answer by blackarmoury.com

  

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  Thank you for your understanding Shaun.

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• 3 / 5

  

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  Black Armoury propose de très bon produits et le service clients est impeccable. Le seul gros problème se trouve au niveau des délais, chaques commandes que j'ai passé chez BA sont arrivé avec énormément de retard, et elles on été expédier seulement après relance téléphonique. Personnellement je ne commanderais plus chez BA, mais si les délais ne vous font pas peur n’hésitez pas.

  Review of 05/07/2022, following an experience of 10/04/2022 by HOLLIE T. *

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• 4 / 5

  

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  Good value could do with longer grip and shorter blade

  Review of 30/06/2022, following an experience of 10/06/2022 by DAVID W. *

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• 4 / 5

  

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  un peu laborieux au debut mais tout est rentré dans l'ordre ! Après parfait

  Review of 21/06/2022, following an experience of 12/05/2022 by MANDY R. *

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• 5 / 5

  

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  Great product and service!

  Review of 16/06/2022, following an experience of 06/06/2022 by QUENTIN H. *

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• 4 / 5

  

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  Good, no problems to report.

  Review of 16/06/2022, following an experience of 08/05/2022 by THOMAS S. *

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• 5 / 5

  

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  Fast and put in a good packaging!

  Review of 14/06/2022, following an experience of 02/06/2022 by BRANDON M. *

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• 5 / 5

  

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  Got my order quick and without problems

  Review of 12/06/2022, following an experience of 26/05/2022 by DANIEL R. *

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• 2 / 5

  

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  It took very long time for my order to be delivered, little more than four months instead of six weeks, and it was hard to get in touch with support. They didn’t respond to e-mail, messenger or on the website, I hade to write on facebook in order to get their attention.

  Review of 26/05/2022, following an experience of 02/01/2022 by KARLIE C. *

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• 5 / 5

  

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  Quick delivery with a good price. Items delivered was just as described on the site.

  Review of 19/05/2022, following an experience of 12/04/2022 by RACHEL K. *

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• 5 / 5

  

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  Excellent vendeur, très attentif au client et très pro dans son approche... C'est rare de nos jours bravo ! Très bons produits !

  Review of 19/05/2022, following an experience of 26/04/2022 by EILEEN R. *

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• 5 / 5

  

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  Fast dispatch and delivery. Recommended.

  Review of 19/05/2022, following an experience of 07/04/2022 by SASHA K. *

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• 1 / 5

  

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  All the products are good, but the company did not reply to any message about the delay in delivery after months of purchase until complaints were made through social networks.

  Review of 19/05/2022, following an experience of 26/11/2021 by ADELE C. *

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• 5 / 5

  

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  Very fast service

  Review of 19/05/2022, following an experience of 29/04/2022 by MARY H. *

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• 3 / 5

  

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  Commande reçue rapidement, mais l'une des protections semble impossible à installer et ça fait 2 mois que j'attends une réponse du vendeur.

  Review of 19/05/2022, following an experience of 01/03/2022 by ELSIE A. *

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• 5 / 5

  

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  Fast Delivery

  Review of 10/05/2022, following an experience of 28/04/2022 by MANDY R. *

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• 5 / 5

  

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  Highly recommend

  Review of 06/05/2022, following an experience of 17/03/2022 by KELLY R. *

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• 5 / 5

  

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  Quality products and fast shipping. Looking forward to ordering more gear from Black Armoury

  Review of 06/05/2022, following an experience of 20/04/2022 by HEATHER H. *

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• 3 / 5

  

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  the product is good, it came quickly after posting but after a long time waiting and not answers after having contacted them, they sent it after I complained to paypal for a refund.

  Review of 06/05/2022, following an experience of 14/04/2022 by CARLIE A. *

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• 5 / 5

  

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  BlackArmoury was very straightforward and the shipping options they offer are reliable. Their distribution of trusted equipment from many well-known makers, as well their own products, is a great asset to the global HEMA community at large.

  Review of 06/05/2022, following an experience of 17/04/2022 by GARY C. *

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• 4 / 5

  

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  aaaa

  Review of 04/05/2022, following an experience of 29/04/2022 by ALEXANDER C. *

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• 5 / 5

  

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  Un peu long à la livraison, mais l'article est arrivé à bon port et en parfait état.

  Review of 27/04/2022, following an experience of 26/02/2022 by ARTHUR H. *

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• 5 / 5

  

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  Everything was fine.

  Review of 22/04/2022, following an experience of 31/03/2022 by NATHAN W. *

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• 4 / 5

  

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  Good

  Review of 07/04/2022, following an experience of 22/03/2022 by FINLEY K. *

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• 5 / 5

  

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  All gear arrived nicely packaged and it was easy to order. It took a while because of supplier shortages, but they were very nice about updating me on the order status.

  Review of 07/04/2022, following an experience of 15/01/2022 by LEAH P. *

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• 5 / 5

  

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  Fast shipping, great product, first class service. Will buy again ;)

  Review of 03/04/2022, following an experience of 23/03/2022 by KEVIN R. *

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• 4 / 5

  

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  They're a good provider of HEMA gear, be it protections or weapons simulators, with a rather large choice for more than just longsword. What their customer support lacks in response time (which can absolutely be forgiven in current pandemic era) they absolutely make up for in their care to satisfy customers. Haven't hesitated to order again, and recommend them to my club mates.

  Review of 29/03/2022, following an experience of 26/11/2021 by JOSHUA J. *

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• 5 / 5

  

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  Content des produits proposés et de la qualité du service client (notamment en cette période trouble vis à vis des approvisionnements)

  Review of 26/03/2022, following an experience of 12/12/2021 by HELENA S. *

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• 5 / 5

  

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  Black Armoury is the best partner we have worked so far. Anthony is a great chap, always doing hi best to meet our requests. Black armoury is indee a great choice!

  Review of 24/03/2022, following an experience of 19/02/2022 by ELLIOTT P. *

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• 5 / 5

  

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  Good delivery and good shop.

  Review of 02/10/2020, following an experience of 24/09/2020 by MATTHEW H. *

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• 5 / 5

  

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  Fast delivery, arrived in perfect condition. Couldn't be happier.

  Review of 28/06/2020, following an experience of 18/06/2020 by SOPHIE C. *

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• 5 / 5

  

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  I'm thoroughly satisfied with the service this seller provided.

  Review of 16/05/2020, following an experience of 04/05/2020 by WAYNE G. *

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• 5 / 5

  

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  Great product and fast shipping. Came to Czech Republic in just a few days via DHL.

  Review of 16/05/2020, following an experience of 17/04/2020 by CAROLINE J. *

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• 5 / 5

  

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  Dealing with Black Armoury has been an absolute pleasure. Their product line is exceptional and their customer service is far better than exceptional, if such a thing exists. I was concerned about their ability to get my gloves to me in the states in a timely manner and then my boyfriend's gloves, of the exact same kind, were delivered in exactly the same number of days as were mine. I had the great pleasure of corresponding with Anthony, from Black Armoury, a few times during this process and he was truly a gem to deal with. My boyfriend is now completely open to doing business with them, which he had been reluctant to do so prior to my fine experience. They are a stellar organization and I have nothing but positives to share about working with them.

  Review of 16/05/2020, following an experience of 18/04/2020 by SABRINA A. *

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• 5 / 5

  

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  Rapide et efficace, pour moi c'est parfait

  Review of 16/05/2020, following an experience of 22/04/2020 by FREDDIE O. *

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• 5 / 5

  

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  fantasic store

  Review of 16/05/2020, following an experience of 02/05/2020 by TIM H. *

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• 5 / 5

  

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  Excellent

  Review of 16/05/2020, following an experience of 28/04/2020 by AMANDA C. *

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• 4 / 5

  

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  Livraison retardée. L'équipe a pris soin de me contacter

  Review of 16/05/2020, following an experience of 21/04/2020 by CARMEN K. *

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• 5 / 5

  

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  Ordered on Sunday from the UK, delivery received from France the folling Tuesday - quicker than most UK based companies and especially impressive during COVID lockdown.

  Review of 16/05/2020, following an experience of 19/04/2020 by EMILY G. *

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• 5 / 5

  

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  Excellent quality. Good packging. Transport was niet cheap.

  Review of 16/05/2020, following an experience of 06/04/2020 by ROSS R. *

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• 5 / 5

  

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  It shipped fast and great customer service. Very happy with the products too!

  Review of 16/05/2020, following an experience of 10/03/2020 by ELLIE C. *

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• 5 / 5

  

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  Excellent product and great customer service. I was waiting on an item during the lockdown and they were very helpful in communicating with me and getting my order to me as quickly as possible.

  Review of 16/05/2020, following an experience of 02/03/2020 by COLIN G. *

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• 5 / 5

  

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  Clear, non complicated web site.

  Review of 16/05/2020, following an experience of 11/03/2020 by ROSS W. *

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• 5 / 5

  

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  It took some time for the ordered Products to arrive, but that was due to the Corona-lockdown, and not their fault. The Customer-service was friendly and always helpful, i will definately Shop here again

  Review of 16/05/2020, following an experience of 14/03/2020 by LEXI G. *

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• 5 / 5

  

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  Our masks could not be shipped on time so they kindly offered to change for available ones with no overcost and sent them on time for the competition (which was ultimately cancelled though...) Thanks a lot !

  Review of 16/05/2020, following an experience of 27/02/2020 by LOUIS M. *

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• 5 / 5

  

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  It's really nice to have a European store that stocks Purpleheart Armoury items. The store shipped fast and everything was nice and tidy.

  Review of 16/05/2020, following an experience of 10/03/2020 by TIFFANY B. *

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• 5 / 5

  

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  Service au top!

  Review of 16/05/2020, following an experience of 07/04/2020 by AMBER R. *

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• 5 / 5

  

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  Clear communication. Efficient service.

  Review of 16/05/2020, following an experience of 11/03/2020 by IAN W. *

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• 5 / 5

  

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  Very nice product and friendly support!

  Review of 16/05/2020, following an experience of 25/02/2020 by ADELE M. *

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• 4 / 5

  

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  The site is well designed and easy to navigate to where you want to go. Customer service is also helpful. The selection of gear available at Black Armoury is also nice.

  Review of 16/05/2020, following an experience of 06/01/2020 by HELENA S. *

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• 5 / 5

  

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  Colis arrivé dans les temps et en état. Rien à redire, parfait !

  Review of 16/05/2020, following an experience of 20/01/2020 by REBECCA T. *

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• 5 / 5

  

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  Great service overall. Normally I'd give one star less because of the longer time before the goods were shipped but this was compensated by a freebie product with nice communication attached and the current world situation. Keep up the good work!

  Review of 16/05/2020, following an experience of 13/02/2020 by TINA J. *

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• 5 / 5

  

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  Transaction parfaite et rapide

  Review of 16/05/2020, following an experience of 02/02/2020 by WAYNE R. *

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• 5 / 5

  

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  one of the best sellers I have ever known

  Review of 16/05/2020, following an experience of 08/01/2020 by JAKE H. *

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• 3 / 5

  

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  Three month delivery time.

  Review of 16/05/2020, following an experience of 27/12/2019 by NICOLE W. *

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• 5 / 5

  

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  I got exactly what I ordered and it came pretty quickly considering it was an international order.

  Review of 16/05/2020, following an experience of 05/02/2020 by MASON W. *

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• 4 / 5

  

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  Produits de qualité, mais j'ai dû attendre un bout de temps le ré-appovisionnement des stocks, ce qui arrive fréquemment sur certains produits. ---- Good products, but I had to wait for resupplying which seems to happen often for some products.

  Review of 16/05/2020, following an experience of 24/02/2020 by KIRSTEN D. *

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• 5 / 5

  

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  Easy shopping procedure, quick delivery outside of France. Thank you very much.

  Review of 16/05/2020, following an experience of 25/11/2019 by TARA Y. *

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• 5 / 5

  

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  The owner is friendly and helpful, the merchandise fits well and offers good protection, but the information management could be better and more transparent. But I will order again.

  Review of 16/05/2020, following an experience of 17/12/2019 by KEN F. *

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• 5 / 5

  

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  Perfect services! Only producing time was a little bit long. (ca. 12 weeks)

  Review of 16/05/2020, following an experience of 10/12/2019 by LEO H. *

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• 5 / 5

  

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  I would never use another store after this! Amazing service

  Review of 16/05/2020, following an experience of 06/12/2019 by CARRIE C. *

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• 4 / 5

  

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  Quick and informative response to inquiries and good delivery. The site could maybe be a bit more informative. regarding products and delivery.

  Review of 16/05/2020, following an experience of 24/11/2019 by LINDSAY S. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  They have a good shop and they make good products. In my opinion, the online shop could be generally vastly improved. And there could be a better description about measuring body sizes for custom tailored products, but maybe they already did that :)

  Review of 16/05/2020, following an experience of 02/12/2019 by ALFIE G. *

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• 5 / 5

  

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  I bought it from Spain. The service was perfect.

  Review of 16/05/2020, following an experience of 22/11/2019 by SAMUEL W. *

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• 5 / 5

  

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  Very well.

  Review of 16/05/2020, following an experience of 19/11/2019 by MEGAN R. *

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• 4 / 5

  

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  siempre todo correcto

  Review of 16/05/2020, following an experience of 17/10/2019 by JUSTINE P. *

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• 4 / 5

  

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  So mostly they answer your e mails very fast, but sometimes they tend to forget, so you don't get an answer at all. So you have to send multiple e mails to get it answered. The problem I encountered is not gonna happen to you. I ordered a 350 n jacket, but actually wanted a 800 n jacket. My mistake. So two weeks later I told them and the said it is finde. I just have to send them the money that was missing for the 800n version and wrote upgrade in the comment. However I got a 350 n jacket, but I paid for a 800 n one. Blackarmoury was very sorry for that and until the 800 n version was ready they allowed me to use the 350n version until the new one arrives. Though it took four to five months for it to arrive it finally did and I love this jacket. I fits great, it protects and it is pretty easy to move in and mist importantly it looks awesome xD.

  Review of 16/05/2020, following an experience of 14/11/2019 by ELLIOTT S. *

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• 5 / 5

  

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  bon retours, gestion des délais impeccable.

  Review of 16/05/2020, following an experience of 22/11/2019 by CAROLE K. *

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• 5 / 5

  

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  Tout était parfait. Ce n'est pas la première commande et ce ne sera pas la dernière! Merci.

  Review of 16/05/2020, following an experience of 30/10/2019 by JEREMY A. *

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• 5 / 5

  

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  Very good, interesting and useful catalogue items, a webpage easy to handle and transparent shop system.

  Review of 16/05/2020, following an experience of 25/10/2019 by HARRISON E. *

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• 5 / 5

  

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  All good

  Review of 16/05/2020, following an experience of 22/11/2019 by ABBIE T. *

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• 5 / 5

  

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  Services particulier et club facilement joignables, cordiaux et force de proposition pour les produits nouveaux.

  Review of 16/05/2020, following an experience of 17/10/2019 by JACK E. *

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• 5 / 5

  

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  Perfect

  Review of 16/05/2020, following an experience of 28/08/2019 by HELEN E. *

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• 5 / 5

  

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  Fast service. Everything went smoothly!

  Review of 16/05/2020, following an experience of 03/09/2019 by NAOMI H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Expédition rapide

  Review of 16/05/2020, following an experience of 10/10/2019 by CHRIS C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  No problem. Good quality

  Review of 16/05/2020, following an experience of 03/07/2019 by SOFIA B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Très bien pour trouver du matériel de "reconstitution+++"..... catalogue varie un peu donc on doit souvent rechercher des trucs, mais j'aime bien ce site

  Review of 16/05/2020, following an experience of 09/07/2019 by MEGAN J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  As always Black Armoury lived up to expectations by providing excellent service and a quality product

  Review of 16/05/2020, following an experience of 18/09/2019 by SOPHIE L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent product arriving when estimated. Will shop again

  Review of 16/05/2020, following an experience of 23/07/2019 by LUKE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I actually had a problem during the purchase and staff members immediately helped me, my e-mails were responded within minutes not hours or days. They are very kind and helpful, thanks again.

  Review of 16/05/2020, following an experience of 15/07/2019 by JAMES W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Everything Washington perfect

  Review of 16/05/2020, following an experience of 27/05/2019 by DAISY R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service and delivery

  Review of 16/05/2020, following an experience of 21/05/2019 by ALEXANDRA W. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Good selection, pretty slow

  Review of 16/05/2020, following an experience of 27/06/2019 by SHANNON O. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Once elivered it was all good, but customer service was bad and even arrogant at times, coupled qith delivery times about 1 month longer than advertised

  Review of 16/05/2020, following an experience of 07/06/2019 by JACOB G. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order