ceiling-fan.co.uk

Customer reviews for ceiling-fan.co.uk

3.1 / 5 1

Calculated from 22 reviews obtained over the last 12 months

78 reviews since 01/09/2021

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Information ceiling-fan.co.uk

  • Company

  • Description

    Talk to ceiling ventilation professionals. Here we have the answers to all the questions. In summer, but also in winters, for home, industry or agriculture. Ceiling fans have more applications than you imagine.

  • Address

    Avenida Peris y Valero N° 4 bajo 46006 Valencia

  • Website

    https://www.ceiling-fan.co.uk

  • Category

    Household appliances

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Customer reviews

  • 1 / 5 1
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    I have not received the right item and you have not responded to the email I sent to customer service.

    Review of , following an experience of by

    Answer by ceiling-fan.co.uk
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    Dear Gill, Thank you for your feedback! We are sorry that you are not satisfied with your purchase. However, the product you've received is the updated version of the one you've ordered. It has the same features and is compatible with all AC ceiling fans. You are welcome to return it, if you want. Kind regards, FanBoutique

    Answer by Gill S
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    We don't need an upgraded version, I just want the remote I ordered thank you. I do want to return the one you sent, please send the relevant label in order for me to do this. Just as a note the upgraded version you sent is £10 cheaper than the original one I ordered and you'be made no attempt to refund the difference.

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  • 2 / 5 1
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    Fans supplied were not fit for purpose but the supplier has been very poor on remedying matters.

    Review of , following an experience of by

    Answer by ceiling-fan.co.uk
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    Thank you for your feedback! Our clients' opinion is very important to us! We are sorry that you are not satisfied with your order, but we cannot accept returns, 2 months after you had received your order. Your order has been sent on May 21, 2023, and you claimed your right to return the ordered products on August, 11. Our clients have the right to return the ordered products within 14 days after receipt of their order, as stated by the European law. We have tried to give you a solution, but our suggestion wasn't accepted, most likely because you simply wanted to return the fans. Still, if there is anything we could do for you, we would be happy to help! Kind regards, Fan Boutique

  • 1 / 5 1
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    The instructions with the Fan were in Spanish .Despite my request for English instructions no help was given !

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent stuff - ordered Monday, delivered and fitted the following Friday. Easy transaction. Recommended to friends and family. Good shipped from Spain by UPS - uninterrupted :)

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  • 1 / 5 1
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    What an aweful company to deal with, the only confirmation of my order was via paypal reciept, no comms from them whatsoever, a month on still not recieved my order, now trying to get my money back. Dreadful company which i will not deal with again, buyer beware

    Review of , following an experience of by

    Answer by ceiling-fan.co.uk
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    Dear Paul, Your orders have been cancelled, because we do not sell accessories to customers, who have not purchased their ceiling fan/s from us. You have been duly refunded as well. What you are saying here, is simply not true, and it is really a shame to post negative comments just for the sake of it! You are posting a review on 21/09, given that the refunds for your orders have been issued on 09 August and 20 September. We would suggest you to check your paypal account more often, and before posting your accusations, which are absolutely groundless.

    Answer by paul m
    Flag

    Why do you not make it clear you do not sell accesories to customers which i find confusing, yes i have a refund for 9 August but you have made no refund on 20 September, would you like me to screen shot my paypal account as proof, dispute currently raised with Paypal so hopefully they can get my money back

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  • 2 / 5 1
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    Unfortunately this didn't go well. The two fans I received seem of good quality. However only after installing them did I read - right near the end of the manual for the remote control - that to use them to circulate heat downwards I needed longer downrods. These were an expensive extra cost and had to be shipped from Germany and then both my fans had to be totally dismantled and re-assembled and installed with the longer downrods. However whilst attempting this I discovered that the new electrical wiring that had been sent with the new downrods was not compatible with the original fans and would not work. I called and emailed this company many times but have had absolutely no response whatsoever. No-one ever picks up the phone and no-one has replied to emails sent to two different email addresses. I would avoid this company.

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    Answer by ceiling-fan.co.uk
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    Hello, Craig! First of all, we'd like to thank you for your feedback! The opinions of our customers are very important to us, as this way, we have the chance to improve our services! The information about the necessity of a down rod in winter mode for higher ceilings, can be found in the section "Destratifiers" on the front page of our shop: https://www.ceiling-fan.co.uk/86-air-destratifiers We are aware of the fact, that many people do not know anything about the requirements, when installing a ceiling fan, so we strive to give as much information as possible on our website. Besides, we are always happy to answer our customer's inquiries. We are sorry that you haven't contacted us prior to placing your order. I am sure, we would have saved all this negative experience! We also would like to apologise for not being able to respond to your queries immediately, but our team was on a fair in Paris, so we had only limited access to our e-mails and phones. As far as we understand, you are satisfied with your products, and we hope that they will be in use for many years to come! Kind regards, Fan Boutique

    Answer by Craig L
    Flag

    Thank you for your response. I did actually talk in depth with one of your operatives before purchasing the fans. Please make sure the information regarding the incompatible wiring is clear on the website to anyone wishing to purchase the downrods. The fans do indeed seem of good quality.

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  • 2 / 5 1
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    I never received the product.

    Review of , following an experience of by

    Answer by ceiling-fan.co.uk
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    Hello! I am sorry, you haven't received your order! We always strive to offer the best service that we can, and our customers are very important to us. Could you please let us know what the product was? Maybe it was not available at the moment. You should also keep in mind, that if you have placed an order for an accessory part, without having ordered the ceiling fan in our store, your order will be automatically cancelled, because we only sell accessories to our clients. We will be more than happy to help you! Kind regards, Fan Boutique

  • 1 / 5 1
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    I contacted the company to find out where my order was when it was over 5 days advised that the order had been cancelled and they would refund my money by the end of the day. I’m still waiting 4 days later and have had to put a claim through PayPal. Have not replied to any emails that I have sent. Awful service would never recommend or order from them again!

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  • 4 / 5 1
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    Good for service and delivery. Not yet fitted and operated so cannot give a 5. Interestingly the invoice enclosed with the order was for a price much lower than I paid online. Slightly worrying and I hope I was not overcharged.

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  • 5 / 5 1
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    Fantastic very varied products….spoilt for choice. Very informative web page. Very prompt delivery. Excellent customer service

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  • 4 / 5 1
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    Great selection of fans at competitive prices. Slightly misleading information regarding delivery as website states same day despatch but doesn't mention that this is from France although the do warn of 10 day delay in small writing on the payment page. To be fair , goods did arrive within 7 days.

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  • 5 / 5 1
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    Great fan. Exceeded my expectations. It’s really well made and almost completely silent on the lower settings. Aesthetically it’s great looking if you’re going for the Bali vibe. We live by the sea and it looks perfect.

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  • 5 / 5 1
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    Extensive selection of ceiling fans so we were able to find just what we were looking for. The price was heavily reduced which was a big bonus. Good communication and fan arrived as promised and beautifully packaged.

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  • 1 / 5 1
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    I ordered a fan that was never shipped and still trying to chase a credit for it. Have been communicating with them daily and still don't see a credit.

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  • 5 / 5 1
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    Very good transaction and arrived on time with no problems with import tax. Great product and works perfectly. Would recommend.

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  • 1 / 5 1
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    I haven’t received the fan yet. UPS tracking state that it’s held in a secure location waiting to be cleared for last two weeks. I have contacted fan boutique but no response.

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  • 5 / 5 1
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    I had great customer service from Ceiling Fan, when a glass item arrived smashed (courtesy of the idiots at UPS) . A replacement was sent out immediately, with packaging which would have protected a box of eggs. The item that I ordered is also of very good quality.

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  • 2 / 5 1
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    Bit of a mixed bag really. Website looks pretty good. What you soon find out though, is that it isn't actually English, but Spanish. Next day delivery is suggested, but in my case we didn't get delivery info so I sent an email. Immediate reply saying it was out of stock, then over a week later a reply saying it was now on it's way. In the meantime the product had been reduced £90. I asked the customer service if this was fair and could it be refunded - she said she would ask her boss and get back to me. Never did, despite another reminder. Fan arrived a couple of weeks after order. Manual is in Spanish - I emailed for an English version, no reply

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  • 5 / 5 1
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    Excellent customer service. No fuss ordering. My husband installed it, it looks splendid, & of course work’s well all through the night, silently! Many thanks

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  • 5 / 5 1
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    Excellent service from start to fininish - highly recommended

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  • 3 / 5 1
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    The instructions were all in Spanish which was rather baffling for my electrician

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  • 3 / 5 1
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    Good communication regarding order process and delivery time. The product arrived quite promptly, and looks to be of high quality. Ceiling-fan co. should press for more comprehensive installation instructions from the supplier (see below).

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  • 5 / 5 1
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    Delivered on date and time. Excellent

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  • 5 / 5 1
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    Very satisfied. Very good service.

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  • 3 / 5 1
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    A long time from ordering to delivery UPS absolutely dreadful

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  • 5 / 5 1
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    Excellent website. Made sure I got the product that best suited me needs. Delivery was quicker than expected. Seller communicated throughout the process.

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  • 5 / 5 1
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    Excellent delivery, was delivered ahead of time.

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  • 3 / 5 1
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    Average because I received half of my order. Otherwise good service

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  • 3 / 5 1
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    Would have been nice to be told the 80mm downrod was an extra and was a staggering £70 ! WE received an invoice in the box for £150 but we paid £316

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  • 5 / 5 1
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    All the information needed to select correct product for the individual situation

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  • 5 / 5 1
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    great fan arrived as expected

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  • 4 / 5 1
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    Great fan. My 2nd one of the same brand and make. The old one’s remote control was not as good, but the new remote controller is so much better.

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  • 5 / 5 1
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    The ordering process was smooth and painless, and the goods arrived as promised and in a timely manner; all good.

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  • 5 / 5 1
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    Website was very easy to navigate.

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  • 5 / 5 1
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    Good service delivered on time

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  • 4 / 5 1
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    The product arrived when expected, shop was easy enough to navigate to find what I was after

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  • 5 / 5 1
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    Excellent service, fast delivery

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  • 5 / 5 1
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    Arrived on time. Good sturdy well made ceiling fan. Extremely quiet! Looks good. Straight forward to fit.

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  • 1 / 5 1
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    Purchased online 2 weeks ago, no communication, no fan! I have chased them 3 times by email, no response, no tracking info provided either. Have tried to phone, several times get an automated message saying they are busy and to go through the website so not impressed so far.

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  • 5 / 5 1
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    Great seller, service is just perfect.

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  • 5 / 5 1
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    Very easy to use site and great choices. I wanted no light and have a low ish ceiling so very, very easy to see my options. Fan was shipped from Spain with UPS, tracking excellent and import duty paid by seller very quickly.

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  • 5 / 5 1
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    Great website with a vast number of quality fans to choose from. When fans are offered on a special offer they really are excellent bargains. The company are extremely responsive to any queries and always ready to help. A pleasure to deal with them - twice now.

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  • 5 / 5 1
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    Excellent fan and very well priced. Quick delivery and we’ll packed.

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  • 5 / 5 1
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    Amazing Fan, powerful & quiet & looks super

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  • 1 / 5 1
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    fine but had to pay £44 for import I thought that using a @ .co.uk company it was british so why did i have to pay import charge .....................

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  • 5 / 5 1
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    Very straight forward to order and delivered on time

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  • 5 / 5 1
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    Good service. Arrived quickly and the best protective packaging I’ve ever seen.

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  • 5 / 5 1
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    Very helpfull, ordered twice from them, 2nd time customs/UPS tried to charge me import duty but ceiling-fan.co.uk sorted it within minutes of me emailing them and parcel was on the move again. Would definitely buy from again

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  • 5 / 5 1
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    Great selection of fans and despite my apprehension of international delivery, arrived in a timely manner, packaged well and looks and works great, thanks!

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  • 5 / 5 1
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    I found this company very good, prompt reply to my query, Quickly depatched my fan when ordered and sorted out the import duty tax, I didn't have to pay any extras. I recieved my fan in 4days despite being warned there may be a 10day delay due to Brexit problems.

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  • 5 / 5 1
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    Delivery ahead of time. Packaged well. Good communication. No problems.

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  • 5 / 5 1
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    Excellent advice and prompt delivery

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  • 5 / 5 1
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    The fan is not fitted yet but the order and delivery process has been faultless

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  • 5 / 5 1
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    Great price, delivered on time and look good ??

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  • 5 / 5 1
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    Great service, extremely reasonable prices. 100% would use them again

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  • 4 / 5 1
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    The Fan arrived on time and well packaged. After a few messages I eventually received instructions in English about a week later.Because of this I missed my 'slot' with my Electrician so although I've installed it, it is not yet connected to a power supply

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  • 5 / 5 1
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    I had lots of questions and had to email back and forth, but nothing seemed like too much of a problem.Was recommended the best fan for the job.Very happy.

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  • 4 / 5 1
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    Helpful staff and efficient service. However markup on the fans we bought seems excessive.

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  • 5 / 5 1
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    The item as described , Very good product.

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  • 5 / 5 1
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    Great company, good quality fans at keen prices, delivery very fast, especially within EU

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  • 5 / 5 1
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    Cannot fault the fans they are gorgeous looking and extremely efficient at moving air also whisper quite. Have now bought 3 as we are so impressed with them. Ordering and delivery was easy and quick.

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  • 5 / 5 1
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    Brilliant service, lovely people and great products. Thanks.

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  • 5 / 5 1
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    Great product and delivery time.The one thing I was a little disappointed with was that the item did not ship from within the UK, as the web site suggested and as such attracted import duties due to Brexit.

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  • 5 / 5 1
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    Ordered a new fan from the .co.uk website and despite an initial problem with the import duties ( which the Company sorted out very quickly ) and the wait for some small delays due to Brexit hold ups the purchase ran very smoothly.The fan was exactly what we wanted and was a good competitive price.The Company communicated delays due to the Brexit issues very well but in fairness the fan turned within 7 days.

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  • 5 / 5 1
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    great service from this company to provide 15 ceiling fans for 3 new build houses

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  • 5 / 5 1
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    Great service

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  • 3 / 5 1
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    OK, so the fan does what it says on the tin. However the mounting bracket didn't really give enough room for manouver. The mounting holes in my opinion are too close to the edge of the joist. In the end I fettled an encasement to wrap around the joist and drilled a new set of holes in the bracket allowing me to bolt the fan to the encasement bracket. Therefore the joist was not compromised with any screws at all. The delivery came from Spain and I was initially hit with a £45 import charge. HOWEVER Fanboutique honoured the free delivery and paid the import charge. One final note is that UPS seemed rather trigger happy on the delivery notifications. I think received nearly 20 emails informing me of delivery which changed several times as the goods were held up in France apparently due to 'Brexit'. Conclusion: Annoying that goods came from Spain (didn't quite read the small print and assumed goods were UK as the site is a. Co.uk website). Fanboutique were helpful and responded quickly to my queries. Fan seems OK, although Made In China. Maybe a little over priced.

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  • 5 / 5 1
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    Great service, ups were all over the place but you sorted that all out immediately. Fan arrived and it is almost silent. Thanks for a great service.

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  • 5 / 5 1
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    Very quick delivery and subsequent UK customs clearance for which no charges were made. It was as if the fan was supplied from the UK. All very satisfactory.

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  • 4 / 5 1
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    Delivery of the fan was pretty quick given it was post , Brexit and from Spain. Item arrived well packaged and as described. Fan works great.

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  • 5 / 5 1
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    Helpful staff and efficient service. However markup on the fans we bought seems excessive.

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  • 5 / 5 1
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    The lights/fans I bought are fantastic. Very elegant design and absolutely silent, The site was informative and the delivery time was reasonable. I am extremely happy with them.

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  • 5 / 5 1
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    Super and efficient service thank you.

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  • 5 / 5 1
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    Very good company to deal with, customer service as exceptional as there was a problem with the parcel delivery company UPS who are useless but customer services sorted the problem out on my behalf with a satisfactory conclusion. Highly recommend this company.

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  • 4 / 5 1
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    Not installed as yet , as am taking it abroad.Customer service was excellent, did received it in the time schedule.

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  • 5 / 5 1
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    Excellent,service.,Well,packed,delivered,by,UPS,on,time.

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  • 5 / 5 1
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    Efficient and friendly staff. I had a query which was resolved immediately.

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  • 5 / 5 1
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    Great price, very good to deal with. I see one or two people have complained about paying import charges but if the courier sends an invoice just contact these guys via email and in my experience they will resolve this straight away, so nothing extra to pay. Could not have been easier.

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