Customer reviews
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A comprehensive selection of products on offer. I use this company as I don't have a supplier of art products of this standard near me. I use this company as mail order. If I lived in the vicinity of their outlets I would visit them and probably never leave!
Review of , following an experience of by ALEXANDRA E.
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Firstly, a well-curated and thoughtfully laid out website. Excellent products available at fair prices. Excellent customer service with queries. First Class packaging and delivery service too. All in all, CowlingandWilcox are an absolute pleasure to purchase from.!
Review of , following an experience of by DJ C.
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Fast delivery excellent gold leaf wax
Review of , following an experience of by DIANNE L.
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Outstanding customer service and great products.
Review of , following an experience of by GINETTE W.
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Quick delivery of quality products
Review of , following an experience of by CAROLINE H.
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I recently bought this table top easel for my young granddaughter as I have a similar one but this one was much cheaper and just as good. It arrived on time and very quickly. I would have given a 5 star review except that the box was damaged, and it is a gift.
Review of , following an experience of by FRED H. *
*Pseudonymized data at the request of the author
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excellent service and fast delivery
Review of , following an experience of by SEBASTIAN S.
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no problems on all levals
Review of , following an experience of by WENDY S.
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Super fast delivery with excellent products. I was able to use my new pencil set when I started the new term at art class. The Deco flakes are great, good sized amount and beautiful colours which have already been used in my resin making of craft items. I love the little sketch books and will take one on holiday with me.
Review of , following an experience of by VALERIE E.
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Really quick delivery. The item I ordered is already put to good use.
Review of , following an experience of by LINDA F.
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easy site for orders
Review of , following an experience of by MARTYN W.
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Great products at great prices
Review of , following an experience of by KENNETH F.
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Books arrived on time and were good quality.
Review of , following an experience of by ALISON A.
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Good products well priced. Sadly C&W use Evri for their deliveries. As with every other Evri delivery I have experienced it was a tortuous tale of failure and misinformation. Amongst this total cock-up the lovely customer services lady at C&W sorted me a complete new delivery of my order with a different courier. So I got it. Heaven knows what Evri have done with the original parcel.
Review of , following an experience of by ELIZABETH G.
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Easy to order and prompt dispatch
Review of , following an experience of by PHILIP E.
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I'm new to the world if watercolourists, and during my travels online, I discovered Cowling and Wilcox. They're helpful, knowledgeable and approachable folk, and ive have them on speed-dial as my preferred supplier. I do recommend their services.
Review of , following an experience of by JULIAN B.
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This order has not arrived. I have requested a replacement.
Review of , following an experience of by DANIELLE B. *
*Pseudonymized data at the request of the author
Answer by cowlingandwilcox.comFlagThank you for letting us know. I'm so sorry your delivery hasn't arrived yet. Having looked into your order, I've found that despite us sending your parcel out on time with a Tracked Service, Royal Mail seem to have lost your order. I'm so sorry about this. As soon as we found out, we sent out a replacement and you should receive this any day now. If I can help further, please let me know. Kind Regards, Guy.
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Gone off the brushes I usually get and wanted to try these. So far have found them excellent
Review of , following an experience of by DAVID H.
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Site well designed, ordering simple and was despatched next day.
Review of , following an experience of by JOHN H.
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Very pleased with the quality and price
Review of , following an experience of by MELITA B.
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Great quality and price
Review of , following an experience of by LISA M.
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Absolutely love my desk easel. Great price and fast delivery. Excellent product
Review of , following an experience of by KAREN G.
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The products are excellent but the delivery was slow
Review of , following an experience of by PAULINE F.
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site was easy to navigate and delivery was quick
Review of , following an experience of by FESTINA G.
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Quick and reliable service
Review of , following an experience of by AMANDA T.
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Very good service. Was kept in the loop throughout.
Review of , following an experience of by SUE M.
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My products were carefully packaged and postage was in a very decent time frame. Cowling and Wilcox are very good suppliers with competitive pricing.
Review of , following an experience of by NICOLA O.
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Products as ordered were delivered quickly and nicely packed.
Review of , following an experience of by MELVIN B.
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Absolutely fantastic value and an ideal product - lightweight, versatile easels which will be great for exhibiting.
Review of , following an experience of by JESSICA W.
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I have not received it yet
Review of , following an experience of by SATOMI T.
Answer by cowlingandwilcox.comFlagThank you for taking the time to review us. I know we've been back in tocuh with you and were frustrated to see our Carrier has attempted 3 deliveries for you. I'm so sorry this has taken so long. We've offered a replacement delivery with another courier and I hope this now solves this. If we can help further, please don't hesitate to get in touch. Kind regards, Guy.
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A GOOD FIRM TO DEAL WITH
Review of , following an experience of by BERT E.
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Excellent service - good quality products
Review of , following an experience of by SYLVIA C.
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Fast service
Review of , following an experience of by SARAH N.
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I found the website clear and easy to use and good were delivered in time and as ordered. Thank you!
Review of , following an experience of by SANDY T.
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The site as it turns out is very misleading. I ordered what was described as a sketchbook but when it arrived it was a Kraft book with brown pages. When I tried to return it I was told that it would not be postage paid as they had sent the correct item.. I checked the product description and it clearly called it a sketch book, somewhere along the way what is described and what is sent are not the same. Poor customer service.. I won’t use this company again.
Review of , following an experience of by ANNABEL N.
Answer by cowlingandwilcox.comFlagThank you for taking the time to review us. I'm afraid I have to disagree with you. The images and description clearly show that the product has kraft pages not white ones. You're very entitled to send the goods back if you changed your mind (or made a mistake) but this would obviously be at your cost as there is nothing wrong with the product. Kind regards, Guy.
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Prompt delivery, very pleased indeed
Review of , following an experience of by MIKE D.
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Great company and product range. There was an issue with the parcel and I messaged them. Megan responded promptly and professionally. She was helpful and polite and offered a solution. I was very impressed and will use them again.
Review of , following an experience of by GINETTE W.
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Ordered Bob Ross paint thinner which was a very good price and the paint brush beater, both came together. Lots to choose from on their site will definitely be ordering more oil paints and it came very quickly.
Review of , following an experience of by JEAN H.
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My order was sent promptly and was exactly as I ordered. Thank you for your efficient service.
Review of , following an experience of by DEBORAH L.
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Very good value, top quality oil paint (Winsor and Newton). Delivered promptly and as requested. Will definitely use again.
Review of , following an experience of by MARIA C. *
*Pseudonymized data at the request of the author
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Excellent service and communication. quick delivery thank you 5* highly recommended
Review of , following an experience of by JOSIA M.
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Very pleased with brushes and easel
Review of , following an experience of by KIM D.
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Excellent products at reasonable prices delivered very quickly, I would thoroughly recommend them.
Review of , following an experience of by GEOFFREY H.
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Excellent from from start to finish. Easy to navigate website, good information on the product, received in excellent condition and very well wrapped in brown paper product is absolutely perfect for the framed picture I’d like to display at a function. Would happily recommend this company.
Review of , following an experience of by LORRAINE M.
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Was good but didn't receive discount for first order
Review of , following an experience of by CARRIANNE J.
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All my orders have arrived earlier than I anticipated, and the prices are very competitive.
Review of , following an experience of by JAMES W.
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Prompt and reasonably priced, so easy to choose items from their website.
Review of , following an experience of by JILLIAN T.
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Glassine paper and Khadi papers. Excellent value and fast delivery. Thanks!
Review of , following an experience of by LYNN S.
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Service was very good. Had to send cradle back was not required by me. Had no problem with sending the product back, C&W sent me a label with all the instructions on how to return the product. The money was paid into my bank the moment Cowling & Wilcox received the product back.
Review of , following an experience of by STEWART J.
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Easy to search for objects by brand and other categories. Colours of paints listed to easily view. Site is responsive. Many prices are cheaper than other sites; a key reason for ordering.
Review of , following an experience of by MELLE J.
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The quality of the spray paint they sell is way better than what is sold in other builders or diy places, much better finish and coverage for a similar or cheaper price
Review of , following an experience of by OLIVER R.
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I was happy with the prices of the products I purchased and they were delivered on time, however the packaging was terrible, three spray cans in a jiffy bag! The bag arrived battered and two of the three spray can lids were broken into pieces. This order 100% should have been in a box
Review of , following an experience of by NICK B.
Answer by cowlingandwilcox.comFlagThank you for taking the time to review us. I totally agree with you, this was avery poor decision to put your cans in a jiffy bag. If we have one can, we tend to use a jiffy bag because the bubble wrap wraps around it very effectively. However, for any more than one this is not right at all. We certainly don't advise our packers to do this. The packer in question has been advised of the issue and I'm sure will not do it again. Thank you so much for your feedback. This was very useful. If I can help further, please don't hesitate to get in touch. Kind regards, Guy.
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Order was dealt with in an efficient manner by competent staff.
Review of , following an experience of by ALEXANDER S.
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Easy to order and select from a vast array of choices
Review of , following an experience of by IAN S.
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Excellent service - very helpful
Review of , following an experience of by CATHERINE T.
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Easy to find items on the site and excellent speedy delivery. Just right for small sketches.
Review of , following an experience of by CHERRY H.
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Speedy delivery, excellent product choice. Extremely happy with everything I have purchased. Would recommend.
Review of , following an experience of by THOMAS W. *
*Pseudonymized data at the request of the author
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Prompt and accurate with order. Good delivery
Review of , following an experience of by WENDY H.
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The website was easy to navigate, with clear explanations of each product. Communication about order status and shipping was excellent. Goods arrived safe and were well packaged.
Review of , following an experience of by JOANNE D.
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Great, fast response when I asked a question and my order came in good time.
Review of , following an experience of by PHIL C.
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Easy to order and came in good time. Good value for pens.
Review of , following an experience of by ANNE B.
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It was my first order from Cowling and Wilcox and I was really impressed. The website was easy to navigate with a wide selection and good prices. It was easy to order and the item arrived quickly. I was really impressed with the items and works definitely order from them again!
Review of , following an experience of by ROLAND D.
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Very quick service. Thank you!
Review of , following an experience of by DAN T.
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Did what it said on the tin. Royal Mail delivery advice was poor.
Review of , following an experience of by DAVID B.
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In general - ordering & delivery speed & efficiency were excellent.
Review of , following an experience of by JOAN P.
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A good selection of art supplies and materials. Great customer service.
Review of , following an experience of by FT O.
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Great service and a very good product
Review of , following an experience of by ANDREW B.
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Prompt delivery adequate packaging. All good.
Review of , following an experience of by MARGARET N.
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Everything came as ordered and at the date advised and it was well packed . I have e-recommended your company to some friends.
Review of , following an experience of by GARSON G.
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Excellent price and service
Review of , following an experience of by JAMES B.
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It was easy to select the paints my wife wanted we were kept informed about delivery and they arrived on time
Review of , following an experience of by PETER N.
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The item arrived pretty quick and well packed. Thanks to Cowlingandwilcox.
Review of , following an experience of by SAREH F.
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Good service but some of the white backed sketchbooks had black scuff marks on them. Luckily I had to back these books otherwise the marks would have shown up
Review of , following an experience of by DAVID S.
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The site was very easy to navigate and the item was of high quality, quickly delivered, and good value for money.
Review of , following an experience of by GORDON B.
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Product as described. Contacted customer service with a question and very prompt and helpful.
Review of , following an experience of by PAUL P.
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Good range of quality products. Sent out quickly.
Review of , following an experience of by STEPHEN T.
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An excellent service; the site was easy to navigate and the item was quickly delivered, also it was good value for money.
Review of , following an experience of by GORDON B.
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Delighted with the product it was bought as a gift x
Review of , following an experience of by ANNE J.
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Efficient, good website, good value prices and timely delivery.
Review of , following an experience of by GEOFF R.
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Excellent service. Massive discount on great product with fast delivery. Great website, easy to use.
Review of , following an experience of by CORINNA C.
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Good communication from srart to finish, canvas arrived quickly in good condition.
Review of , following an experience of by ANTHONY H.
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Very good postage nice little collection of various brushes all useful
Review of , following an experience of by JOHN W.
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10/10
Review of , following an experience of by AGNES R.
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A reliable art supplier happy to use them again
Review of , following an experience of by RICHARD P.
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order promptly acknowledged and delivered. excellent product.
Review of , following an experience of by RORY Q.
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Came quickly
Review of , following an experience of by LINDA D.
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Brilliant service. My first visit was in 1970 to the shop near Soho and C&W were great then too.
Review of , following an experience of by JANE S.
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Great communication, even let me know Evri was delayed (not Cowlingandwilcox's problem, but they still told me so I could set my expectations to suit the new delivery time). The easle is great, entry point easle and was easily build, affordable, and seems solid, very happy. Also I order paint and they popped it into the easle box with bubble wrap, saving packaging and it wasn't loose or anything. Super happy. Good job 👏
Review of , following an experience of by THOMAS J.
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Great product. Great service.
Review of , following an experience of by MALCOLM J.
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Excellent service, really easy to place my order and quick delivery.
Review of , following an experience of by SHARON W.
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Easy to find what I was looking for. Website very efficient and delivery and information regarding the delivery was very good.
Review of , following an experience of by JEAN A.
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Excellent service. Great product, carefully packaged.
Review of , following an experience of by DAVID M.
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As always, great products at good prices, with rapid delivery. Very reliable supplier.
Review of , following an experience of by PAUL K.
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No problems and order arrived very promptly
Review of , following an experience of by KARINA B.
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Easy to place my order online and prompt delivery.
Review of , following an experience of by SUSAN B.
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Got what I wanted in good time
Review of , following an experience of by JOSE O.
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Very good
Review of , following an experience of by LUCY S.
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Always a good experience with Cowling and Wilcox, the products are staple classics and ordering from the site is easy . I once had a minor problem with an easel assembly and it was promptly dealt with and the team were very responsive and help you. The canvases I ordered this time are as good as always. Highly recommend this site, good prices too. Thanks
Review of , following an experience of by MADHUMATI M.
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Excellent price, happy to order from them again.
Review of , following an experience of by JILLIAN T.
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All my products have been delivered quickly and without problems. I am very happy with all of my purchases.
Review of , following an experience of by JOAN H.
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Very helpful customer service team. Nicely designed website - easy to search and navigate. Thank you.
Review of , following an experience of by GINTARE V.
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The paints arrived in good order, well wrapped and correct.
Review of , following an experience of by LINDA P.
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The product is great, but the delivery service came earlier without enough notice. I was upstairs and heard a knock at the door, when I got to the front door, no-one. I then saw a mail from the courier service saying they are coming earlier. I mailed them asking where the parcel is but no response. Later in the day, I went out and saw a parcel lying a few feet away from the front door. Lucky no-one took it because this is a busy road.
Review of , following an experience of by BRADLEY K. *
*Pseudonymized data at the request of the author
Answer by cowlingandwilcox.comFlagThank you for taking the time to review. Firstly, I'm very pleased you feel the products we sent you is great. However, I'm very sorry you had a bad experience with our carrier. Normally, they do a great job but there are some drivers who seem to rush things and don't do the best job they could. We'll be sure to feedback to our Carrier and, once again, many thanks for pointing out the issues you've had. Kind regards, Guy.
Answer by Bradley KFlagThank you, just thought I will let you know for next time :)
Answer by cowlingandwilcox.comFlagThat's great and very helpful. If I can help further with anything, please don't hesitate to get in touch. Kind regards, Guy.
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Great value prompt service. Feel confident ordering from this company.
Review of , following an experience of by BRENDA A.
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Great price on the items I wanted, as described and delivered quickly.
Review of , following an experience of by SHARON H.
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Fantastic value. Lovely ivory pages. Good for all media. Extremely pleased
Review of , following an experience of by GILLY T.
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Excellent value, great range of products
Review of , following an experience of by SIMON C.
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Good quality art material and no problems with delivery. Will certainly shop at cowling &wilcox again.
Review of , following an experience of by CHRISTOPHER H.
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Product was reasonable and arrived promptly.
Review of , following an experience of by JANINE N.
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Good service, arrived promptly, well packed.
Review of , following an experience of by EMMA C. *
*Pseudonymized data at the request of the author
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Easy to navigate
Review of , following an experience of by NORMAN W.
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Quality products. Good communication from dispatch to delivery.
Review of , following an experience of by SYLVIA H.
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Easy to order. Prompt delivery a good service.
Review of , following an experience of by MOHAMMED L. *
*Pseudonymized data at the request of the author
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Dealt with swiftly and efficiently
Review of , following an experience of by TERESA C.
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everything good and arrived in good form.
Review of , following an experience of by SUE R.
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Fine
Review of , following an experience of by GREG M. *
*Pseudonymized data at the request of the author
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Good product. Good service. Arrived quickly and just what I needed.
Review of , following an experience of by KIT B.
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First rate products at competitive prices delivered on time.
Review of , following an experience of by JOANNA M.
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Good quick service. I am very happy with my purchases.
Review of , following an experience of by JOAN H.
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Good price, prompt delivery.
Review of , following an experience of by BILL S.
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Excellent service and product delivered on time.
Review of , following an experience of by SUMMER E. *
*Pseudonymized data at the request of the author
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They have always kept in touch to let me know the status of my order and I love that they sell different products. I would recommend them all the time.
Review of , following an experience of by DENISE A.
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Fast and fit the description, package was in tact
Review of , following an experience of by ROSTYSLAV H.
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Good prices, prompt delivery. Will shop here again.
Review of , following an experience of by ELLA M. *
*Pseudonymized data at the request of the author
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They have a great range of products, prices are fair, they also have good sales and free delivery over £50
Review of , following an experience of by JOANNA Y.
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Communication from Cowling and Wilcox was excellent and would highly recommend them. I live in the Outer Hebrides and delivery was still prompt.
Review of , following an experience of by CLARE W.
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Good prices fast delivery High turnover seems to lead to lack of stock
Review of , following an experience of by MICHAEL B.
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fast and efficient service
Review of , following an experience of by CHANTAL L.
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Everything was straightforward
Review of , following an experience of by CHRISTINE M.
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A great shop, affordable, quality products and fast delivery
Review of , following an experience of by JACK S.
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Excellent online service. I had a query and they promptly got in touch to help.
Review of , following an experience of by JASVEER J.
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All good. The dispatch could be more prompt or more timely communication on the timing of the dispatch.
Review of , following an experience of by XIAOYAN A.
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It was easy to order what I needed and the price was very reasonable. I would recommend.
Review of , following an experience of by PARICIA B.
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Did exactly what I expect as a consumer - I selected and paid for my items - they picked packed and dispatched my items Noting poor and nothing more 🤗
Review of , following an experience of by ROY H.
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Estoy contenta con Cowling&Wilcox, por lo responsable en la entrega de sus productos en el tiempo estimado y la calidad de los mismos.
Review of , following an experience of by LAURA P.
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It took over two weeks to get my order despite contacting customer services. This isn’t the first time I’ve had this problem. I’ve also had issues with the way they have packaged items in the past. For example, I ordered cradled wooden panels and a tub of brush cleaner. They cut open the protective plastic on the wooden painting panel (which has a silica gel pack to prevent damp inside) to put the brush cleaner inside the panel. I had no intention of using the panels anytime soon and need the protection of the damp proof packaging as I live in an old cottage. They told me it was their policy to do that with smaller items when shipping!!! After that experience and then my most recent over two week wait for an in excess of £70 order. I will not be using them again.
Review of , following an experience of by JULIA S.
Answer by cowlingandwilcox.comFlagThank you for taking the time to review us. I'm sorry you weren't happy with your experience with us. I've looked into your situation and your goods took far too long to be despatched. One of our customer service team has emailed you and called you to apologise for the length of time it took for you to receive your goods and the way in which we packaged your goods as well as to offer you compensation for the issues. We'll continue to try to get in touch but, if convenient, could you please call us on 01303 290550? Once again, sorry for the issues you faced. Kind regards, Guy.
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I struggled with the website - having been told an item was in stock it suddenly wasn't. Thankfully a very nice assistant helped me on the phone.
Review of , following an experience of by PENELOPE S.
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Excellent Art Profolio Display Books which are perfect for storing vintage film memorabilia safely.
Review of , following an experience of by JEREMY W.
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