Customer ratings

Customer review

 

3 / 5

nice homepage, easy ordering, good products. Main criticism are the A3 padded envelopes even for one tube. This feels like a waste of resources and energy. Please consider changing this. Maybe then the pricey shipping fee of 4 euros could be reduced as well?
17/04/2019 by .

Order date 04/02/2019

Customer review

 

3 / 5

up to now, we haven't received our primers next day before 12
17/04/2019 by .

Order date 25/02/2019

Customer review

 

3 / 5

the service could improve
12/03/2019 by .

Order date 20/02/2019

Customer review

 

3 / 5

Good value, but takes time. Fragment has not been shipped yet after 8 working days
12/03/2019 by .

Order date 26/02/2019

Customer review

 

3 / 5

homepage is a bit unorganized for new users
12/03/2019 by .

Order date 12/02/2019

Customer review

 

3 / 5

sequencing results are good. But sample shipment and time schedule of sample handling can definitely be improved. In some cases the samples arrived 1-2 days later than promised and first results are available after 3 days - that´s far from the promised "over-night-service".
12/03/2019 by .

Order date 19/02/2019

Response from Eurofins Genomics Europe Shared Services GmbH
Dear Jenny,
Thank you very much for your review of our service. We appreciate your feedback regarding sample handling.
Would you mind if our Support Team would contact you by e-mail directly to sort this out?
Kind regards,
Your Eurofins Genomics Team

Customer review

 

3 / 5

Generally satisfied with the sequencing service (via GATC), but several times problems with primer orders (see below)
12/03/2019 by .

Order date 01/02/2019

Customer review

 

3 / 5

Standard, but took quite long
12/03/2019 by .

Order date 15/02/2019

Customer review

 

3 / 5

The website is cumbersome and unintuitive to use, but does its job.
28/02/2019 by .

Order date 05/12/2018

Customer review

 

3 / 5

Recently delivery of order was very slow
26/02/2019 by .

Order date 14/11/2018

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Information Eurofinsgenomics.eu

Description:

Genomic services by experts: NGS, genotyping, gene expression, DNA sequencing, oligonucleotides and gene synthesis ** Contact Eurofins Genomics at info-eu@eurofins.com

Address:
Eurofins Genomics Europe Shared Services GmbH
Anzinger Str. 7a
85560, Ebersberg
Recommend:
Category:
Contact:
Tel: 0049 8092 8289-77
info-eu@eurofins.com
Authorized Representative:
Eurofins Genomics Europe Shared Services GmbH
Status:
No reviews since three months
Number of reviews:
1640

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