glisshop.co.uk

Customer reviews for glisshop.co.uk

4.6 / 5 1

Calculated from 678 reviews obtained over the last 12 months

3889 reviews since 10/08/2017

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Information glisshop.co.uk

  • Company

  • Description

    Glisshop, specialized in wintersports and boardsports, sells ski, snowboard and skateboard equipment online. Find a selection of the best products and accessories (shoes, bindings, clothes)

  • Address

    67 rue des Varennes 63170 AUBIERE

  • Website

    https://www.glisshop.co.uk/

  • Category

    Sports

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Customer reviews

  • 5 / 5 1
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    Great service

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  • 5 / 5 1
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    Fantastic prompt service, great prices

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  • 4 / 5 1
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    Fine

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  • 5 / 5 1
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    Highly rate this shop. Excellent service and knowledgeable.

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  • 5 / 5 1
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    Good website and delivery was smooth and only took a few days to arrive in the UK

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  • 5 / 5 1
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    Excellent service, speedy delivery, very easy to navigate options for skis

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  • 5 / 5 1
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    fantastic value but you have to be quick - good deals sell out fast

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  • 5 / 5 1
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    Excellent

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  • 2 / 5 1
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    Never received order. Not a UK based company, and items got lost in international post. Response time from customer support was very slow. Had to chase several times. Took too long to get refund.

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  • 5 / 5 1
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    I have used Glisshop twice and their prices are very good, I ordered 3 ski helmets and 2 pair of goggles, I’m extremely happy with my purchase, delivery to the UK is super fast, I will definitely use again.

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  • 5 / 5 1
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    Great deal on Solomon assassin. Arrived when promised, have used supplier before, always reliable even when had to return.

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  • 5 / 5 1
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    Great service

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  • 5 / 5 1
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    The customer service was great. I had to call as I was unsure about sizing for ski boots and the member of staff I spoke with was very helpful and friendly.

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  • 5 / 5 1
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    Great products, prompt delivery!

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  • 5 / 5 1
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    very fast delivery.

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  • 5 / 5 1
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    straight forward selection and purchase price, timely delivery, excellent allround service

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  • 5 / 5 1
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    Fantastic service, skis and bindings met expectations. Had the bindings fitted with the service offered and they were spot on. Couldn’t wish for better

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  • 5 / 5 1
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    Excellent advice and help and really quick delivery, brilliant company will be buying from them again.

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  • 4 / 5 1
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    Good service. Recommended. Two pairs of skis ordered came separately and although this was a concern the customer service was very good.

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  • 5 / 5 1
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    Great service, fantastic prices

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  • 1 / 5 1
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    When looking at sizes for these boots I assumed it was in European, there was no guidance as to the unit so I was left to my own devises. When they arrived my excited was quickly diminished due to the boots being too small. I was extremely confused, so looked on the box to find the size I had opted for stated ‘JP’ meaning Japanese sizing. I was extremely unhappy with this outcome as there was no reference to this when I purchased the boots, awful website and will not be making another purchase via this shop again!

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  • 4 / 5 1
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    Great service, no issues with delivery and products spot on for up coming skiing trip

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  • 5 / 5 1
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    Prompt delivery to the U.K.. VAT and import duty all pre-arranged. Smooth transaction!

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  • 5 / 5 1
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    Returning customer always great service and super happy with my item

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  • 1 / 5 1
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    I placed an order for some gloves more than a month ago - there was an incident and my package was lost (as confirmed by Glisshop), however, they are still delaying refunding me because of some internal investigation - this is not how they should treat customers, withholding refunds or not sending goods to customers while they conduct their internal investigations - I would never ever use them again, just completely out of order - Renato

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  • 1 / 5 1
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    Beware of this company which masquerades as a UK based company. I purchased a ski helmet for my son for Christmas, which despite measuring his head prior to purchasing, arrived and was too small so had to be returned in it's original package, which was done. I paid £120, and the return refund was £80 - a charge of £40 (40% of cost). It was a lengthy process as it turned out the transaction was actually with a French company. All their email communications were from a 'noreply' email address. If you read all the small print, you can discover the true identity of this Company, but you should be aware before buying that should you need to return a purchase you will face a hefty returns fee, which I consider to be very sharp practice.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Excellent customer service.

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  • 5 / 5 1
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    Fast delivery. Superb support from the technical team in helping me make a decision on the skis for me. Great price.

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  • 5 / 5 1
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    Fast delivery 🚚 and got what I ordered. Thank you 🙌

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  • 1 / 5 1
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    Missing discs for bindings. Emailed 3 days ago to request missing parts and still no response. Was previously advised discs are attached although pictures clearly show this is not the case

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  • 5 / 5 1
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    Easy site to navigate, good product range, fast delivery. Very happy with my purchase.

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  • 5 / 5 1
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    Excellent service with all import duties paid.

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  • 5 / 5 1
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    Really impressed, delivered with all taxes paid and no stress.

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  • 5 / 5 1
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    Glisshop never dissapoints.

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  • 5 / 5 1
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    Fast delivery! Perfect service!

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  • 4 / 5 1
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    arrived on time,

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  • 5 / 5 1
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    Quick and efficient!

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  • 3 / 5 1
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    Order Was shipped really fast. I had a problem with wrong binding installation. I needed to do it one more time in local service. I'm not sure if based on shoe size (not correct cm) somebody can install bindings. With this knowleadge I Never order skis with already installed bindings.

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  • 5 / 5 1
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    Very fast and perfectly done

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    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Excellent service - the foot size guide is a brilliant idea.

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  • 5 / 5 1
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    quick delivery and cheapest price

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  • 5 / 5 1
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    Quick delivery. Very happy with the product

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  • 5 / 5 1
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    Excellent

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  • 5 / 5 1
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    Great website with just the right information… If only I knew not to ‘bang’ my Carbon ski pole I’d still have them. Looks like I’ll have to order another set! 😔

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  • 4 / 5 1
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    The item ordered unfortunately did not match the photo & description, so I had to return it. This wasn't great, but the return process was straightforward & paid for by Glisshop, with a quick refund, so overall I'm reasonably pleased. I've previously bought from them, and those transactions worked out well.

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  • 5 / 5 1
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    Good value, rapid delivery to UK, hassle free.

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  • 5 / 5 1
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    excellent service i have used Glisshop a few times never had any issues

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  • 5 / 5 1
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    Second set of skis ordered from Glisshop. Always well priced and speedy delivery

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  • 5 / 5 1
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    Excellent value and delivered quickly. Product options were clear.

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  • 5 / 5 1
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    Great item fast post to uk

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  • 5 / 5 1
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    Excellent service and price.

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  • 5 / 5 1
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    Wonderful company....I had never used them before but will not hesitate to use them again... quick service and not a problem at all on delivery.

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  • 5 / 5 1
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    Brought a snowboard, there was good communication and quick delivery

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  • 5 / 5 1
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    Always good. I have bought a number of skis over the years and always been great.

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  • 5 / 5 1
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    Glisshop was super helpful and easy to use. Made building spec for my skis really easy and simple to do. Customer service was great when I double checked I had measured my boots correctly for binding dimensions. Delivery was swift and efficient.

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  • 5 / 5 1
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    Good range, decent price, good service

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  • 5 / 5 1
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    Fantastic to shop With and speedy delivery top marks

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  • 5 / 5 1
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    Excellent service and product

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  • 5 / 5 1
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    Prompt delivery and excellent price

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  • 5 / 5 1
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    Awesome shop always coming back here for my outdoor purchases .

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  • 5 / 5 1
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    Easy ordering and fast delivery.

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  • 5 / 5 1
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    Excellent website for ski gear

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  • 5 / 5 1
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    Delivered on time and packed nicely

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  • 4 / 5 1
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    Great selection of products, fast delivery. Just wasn't aware of the return cost £40 which was very high, I could buy the same Helmet in UK for the same price (or cheaper).

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  • 5 / 5 1
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    Ordered Tuesday night. Bindings drilled and dispatched Wednesday. Arrived Saturday. Excellent.

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  • 5 / 5 1
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    A great range of products and incredibly proactive and accurate customer service from Matthieu. Having said that, I haven’t skied with the boots yet!

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  • 2 / 5 1
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    Skis arrived damaged due to poor packaging, the bindings had also been mounted incorrectly and were not square to the ski. Although customer service were reasonably helpful they didn’t seem to understand my concerns and took too long to reply to emails.

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  • 1 / 5 1
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    AVOID IF YOU’RE UK BASED! very misleading customer service and the return policy is essentially a scam. They charged me £20 shipping when I bought a ski helmet and then another £40 to return it because it didn’t fit! £60 wow wow wow

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  • 5 / 5 1
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    A great range of skis and accessories. Lots of good information as well. I ordered on Monday with standard delivery and the skis arrived the following Friday.

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  • 5 / 5 1
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    great service - I ordered two sets of skis from the UK and they arrived within a few days, all set up and ready to go.

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  • 5 / 5 1
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    Easy website, good communication and timely delivery.

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  • 5 / 5 1
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    Excellent service delivery easy

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  • 5 / 5 1
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    Prompt delivery. The usual self inflicted disadvantages from Brexit.

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  • 1 / 5 1
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    They didn’t send the data through for shipping so I haven’t received my helmet and haven’t got the money back either. I go away this week and haven’t got a helmet now. It’s been weeks.

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  • 5 / 5 1
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    Asolo boots - excellent product Glisshop - best price available, delivered quickly 👍

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  • 3 / 5 1
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    Customer service seems pretty good. No chance to try out my new helmet yet though as due to unforeseen circumstances I had to cancel my ski trip. Can't comment on the quality of the helmet.

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  • 5 / 5 1
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    The process of buying my snowboard was frictionless from placing the order on their website to home delivery.

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  • 5 / 5 1
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    Quick delivery. Box slightly damaged but parcel was okay

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  • 5 / 5 1
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    This is the second purchase I have made through glisshop and both times they have been great. Great price, communication and delivery. Thanks.

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  • 4 / 5 1
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    Ordering was easy and tracking info good. However, the packaging was very poor. Not enough tape so the box was falling open when it arrived and not robust. The goggles were ok because they are in a v strong case but if they had fallen out of the box they would have been lost and this was quite possible with the state of the packaging when the arrived. No excuse for this poor packing it needs to improve especially as they came to UK from France.

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  • 5 / 5 1
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    Delivery and customer experience was excellent

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  • 5 / 5 1
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    Great service! Skis came up perfectly set up for my boots and weight parameters. 5 stars!

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  • 5 / 5 1
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    Great shop and awesome advice

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  • 5 / 5 1
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    great prices, super fast order processing

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  • 5 / 5 1
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    Glissshop is always my goto shop for all things skiing ..they have an extensive range of equipment easy to use website good prices and easy to navigate payment system. I have bought skiis goggles clothing and all manner of kit and it's always been delivered promptly . Their prices include all taxes import duties vat etc so no worries there. Although after brexit they are not quite as cheap as they used to be it's difficult to find stuff cheaper .

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  • 4 / 5 1
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    Will shop here again.

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  • 5 / 5 1
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    items arived on time and without issues

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  • 5 / 5 1
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    Speedy delivery and cost are outlined

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  • 5 / 5 1
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    Great range, order made bespoke with my selection of skis and bindings then shipped next day, arrived in the UK from France within a week. Order arrived in full and competitive price. Very pleased.

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  • 5 / 5 1
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    All aspects from buying to deliverywere excellent

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  • 5 / 5 1
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    All good

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  • 5 / 5 1
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    They did what they said they would. Timely delivery and a very good price,

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  • 5 / 5 1
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    I highly recommend Glisshop, what’s not to like! Best prices I could find, easy website to navigate, and my skis delivered to scotland within 4 days of ordering, happy customer

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  • 5 / 5 1
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    Fast delivery considering shipping overseas

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  • 5 / 5 1
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    All good

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  • 2 / 5 1
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    Item came damaged.

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    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Excelent products, good prices and customer services

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  • 5 / 5 1
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    Fabulous service, easy to order. Brilliant price for fantastic skis.

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  • 5 / 5 1
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    Very happy with the service. I felt like the price was well positioned, my order was dealt with in a timely manner and tracking information was accurately supplied

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  • 5 / 5 1
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    Great range of kit, easy to use and really friendly sales team, definitely recommend them

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  • 5 / 5 1
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    Very efficient service. Delivered on time

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  • 5 / 5 1
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    Very helpful, knowledgeable staff on the phone gave me advice as to which skiis would suit me best. A good price and arrived securely packaged within a few days. Off to try them out next week!

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  • 5 / 5 1
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    Speedy efficient service and good value

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  • 5 / 5 1
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    They were very helpful, it was very easy to order and was delivered really quickly. I highly recommend using them. I am going to ski them next week

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  • 5 / 5 1
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    Excellent service really pleased with the product customer services team good too

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  • 5 / 5 1
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    Professional service and speedy delivery.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
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    Came in perfect condition and very quickly, only issue was that my bindings weren’t set up and had to do it myself

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  • 5 / 5 1
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    Excellent service as always from Glisshop. Package arrived as promised.

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  • 5 / 5 1
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    Great experience. No problem having it shipped to my rental accomodation, even without a local phone number. Arrived when promised. Very well packed, using only cardboard and paper packing! No plastic to deal with👍

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  • 5 / 5 1
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    Shipping from France, taxes included in price, delivery about 1 week. Good prices.

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  • 5 / 5 1
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    Good communication on delivery

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  • 5 / 5 1
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    Excellent advice and customer service

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  • 5 / 5 1
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    So helpful on the phone. Such a great team.

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  • 5 / 5 1
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    Good communication. 👍🏼

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  • 5 / 5 1
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    Fast delivery , great price

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  • 5 / 5 1
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    Very easy to order and receive international delivery. Fast and effective

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  • 1 / 5 1
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    Misleading advertising on the website

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  • 5 / 5 1
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    Excellent choice of produces and service

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  • 5 / 5 1
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    Great service, received my goods quickly.

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  • 5 / 5 1
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    Easy service from start to finish! Would highly recommend!

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  • 1 / 5 1
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    Delivery service was poor, next day turned into a week. They do not reply to online messages through their own forms, 3 separate messages were never replied to. You basically have to phone up to chase issues, they say they will phone back and don’t.

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  • 5 / 5 1
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    Item came in time, and was as expected .Good service!

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  • 1 / 5 1
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    Item never arrive, paid for next day delivery as only had a week left in France. Glisshop kept telling me next day next day next day.... nothing ever arrived. Refused to refund me until the board returns... but its still listed as awaiting delivery. Had to raise a complaint with paypal (thankfully I bought through them) but Glisshop are making that hard work as well. Very disappointing experience.

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  • 5 / 5 1
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    I would highly recommend these guys. They gave me pre-sale advice a few times and then dispatch my skis to the UK very quickly

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  • 5 / 5 1
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    Great service and fast delivery to the uk 👍👍

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  • 5 / 5 1
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    Superb service and great tracked dispatch to the UK.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    First rate service all round. The customer service agent was very helpful in explaining why there was a good discount on my items and where they were being shipped from and delivery time. Place order on a Friday and the skis arrived the following Tuesday. No problems with customs duty. Tracking app was up to date throughout. Well packaged and arrived as expected with bindings fixed and set.

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  • 5 / 5 1
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    The skis arrived when expected and ordering was a straightforward process.

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  • 4 / 5 1
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    The Head boots are great, and really comfy, and the waterproof gloves too! Only a slight criticism is of the shipping, which took a week and cost extra to deliver in that time. Other than that, if you're not in a hurry place your order for good value ski gear.

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  • 5 / 5 1
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    Always nervous when ordering from overseas but this was great. Costs clear, delivery quick. Will be using again.

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  • 5 / 5 1
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    Fast delivery and good value

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  • 5 / 5 1
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    Received items promptly. Well packaged.

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  • 5 / 5 1
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    Great service

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  • 5 / 5 1
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    had help when i needed to get in contact regarding delivery and return queries before purchasing and they were very helpful

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  • 5 / 5 1
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    Surprised how easy it was to order these shoes from a French based company for UK delivery . This brand is not available in the Uk but worth seeking out . Prompt delivery with good tracking information along the way.

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  • 5 / 5 1
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    Fantastic service and a great price. No hidden charges - what they quote is what you pay. I bought skis from them a few years ago (pre Brexit) and service then was excellent. Wasn't sure if Brexit would result in significant import tax to pay - but that wasn't the case. Would highly recommend. Skis delivered in just over a week and ongoing communications were good.

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  • 5 / 5 1
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    Online ordering was clear and simple. Great range of products and sizes. Delivery to UK was quick. I wanted to return two items that did not fit. Their return procedure was clear and simple. No hassle at all. Overall a great experience. I will buy from them again

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  • 5 / 5 1
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    Great service - due to the short timescales, the team at Glisshop we happy to organized delivery directly to our resort, brilliant.

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