Gave me wrong product and then when asked for return, not much information provided on followup response. Thought I could become a regular buyer based on the various options but making me pay for shipping, which is high, for wrong product is ridiculous.

01/09/2021 by Md Sabbir A.

following an experience of 29/07/2021

Response from Charlet S.A.M.

Dear customer,
Thank you for your communication but I am very surprised by your remarks.
For the return, I could send you a free return label on simple call or email from you because it is a first order.
do not hesitate to contact me for any additional information.
Sincerely,
Patricia responsable commerciale
tèl : 0607930299

The return label, regardless of being first customer, should be free for an order that was not what was paid for. Secondly,no instructions were given not additional information around the matter except the return address.

Response from Charlet S.A.M.

Dear Sir,

I send you by E-Mail a free return label. You can print it out and stick it on your return.

Please note on the return slip if you want an exchange (please also note the name of the new model, the size and the color) or if you want a refund.The return for an exchange model or size, re-shipment will be completely free and at Bertulli expense.

Upon receipt of your return shipment in our house, we will immediately make a replacement and reshipment or make a refund.

If you have any further question, please don't hesitate to contact me.

Best regards,

Magalie, your Mario Bertulli-advisor
Tel: 00377.92.05.59.25
magalie@charlet.mc

View all comments

Customer review

2 / 5

Everything is satisfactory thank you

05/08/2021 by Peter C.

following an experience of 13/07/2021

Customer review

5 / 5

Very efficient service and delivery, with shoes well presented and protected. The personal note from Seb was a great touch too!

25/06/2021 by Caroline D.

following an experience of 18/04/2021

Customer review

5 / 5

Wow! The quality of the shoes are superb. Extremely well designed and made. Plus very comfortable. Great packaging too. I’ve now ordered three more pairs!

24/06/2021 by Stuart A.

following an experience of 12/06/2021

Customer review

5 / 5

Order received on time. Shoes are wonderful. The lady on the Chat conversed in English as I have very little French. I would recommend.

12/06/2021 by Cherie L.

following an experience of 21/05/2021

Customer review

3 / 5

Looks good but not so comfortable.

25/05/2021 by Faisal A.

following an experience of 16/05/2021

Customer review

5 / 5

Delivery and purchase perfect. I need to exchange the item as i ordered the wrong size

04/05/2021 by ANA R.

following an experience of 24/04/2021

Customer review

5 / 5

Excellent in all respects. (Communication, promptness of delivery etc)

09/02/2021 by Andrew J.

following an experience of 30/01/2021

Customer review

5 / 5

Very very good quality,worth every penny and excellent product and honest service

04/02/2021 by Oussama K.

following an experience of 28/01/2021

Reviews displayed in chronological order

Information Mariobertulli.co.uk

Description:

The entire collection of Mario BERTULLI height increasing shoes. Shoes that make you taller in 2 seconds only.

Address:

Charlet S.A.M.
2, rue Joseph Bressan
98000, Monaco

Recommend:

Website:

mariobertulli.co.uk

Contact:

Tel: +377 92 05 59 15
info@mariobertulli.com

Authorized Representative:

Charlet S.A.M.

Status :

Up to date

Number of reviews:

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