Customer reviews
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Really good. No faults here
Review of , following an experience of by GEORGE Y.
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....
Review of , following an experience of by BJORN S.
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Very good
Review of , following an experience of by LASSI P.
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Still waiting for you to answer my e-mails
Review of , following an experience of by ISABELLE C. *
*Pseudonymized data at the request of the author
Answer by motostorm.itFlagHello, our apologies for the delay. You have been contacted by customer service. Please check your inbox.
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Purchased from the US. Website navigation and translation was pretty good. Shipping cost was reasonable. Shipping took a couple of weeks but tracking number was shared once the shipment was prepared. Overall, good experience.
Review of , following an experience of by SAFWAN I.
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Sehr guter Service, große Auswahl und schnelle Lieferung.
Review of , following an experience of by ANDRÉ L.
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Muy buenas, La verdad es que era la primera vez que compraba en Motos tormenta,y va ser la última. Hice un pedido de una chaqueta hace casi dos semanas y me a llegado y no me me han dado ningún motivo del retraso . También envié un correo y no sé dignaron ni a contestarme,muy mal no volveré a comprar aquí.
Review of , following an experience of by SEAN S. *
*Pseudonymized data at the request of the author
Answer by Sean SFlagBuenos días,quisiera comunicarles que yo no he recibido el pedido el día 14. Es este el motivo que me pongo el contacto con ustedes. Mi pregunta es como tengo que hacer para que la primera cuota de pago se me devuelva y no pagar las otras dos restantes,ya que como le he comentado anteriormente yo he recibido el pedido en mi domicilio. Atentamente Miguel Manzano
Answer by motostorm.itFlagHola, según nuestros registros tu pedido fue el día 12 de junio. Se envió el mismo día y se entregó en su domicilio el 14 de junio. Es incorrecto decir que el pedido se realizó hace 2 semanas. Motostorm indicó el envío en 24 horas para su pedido y hemos cumplido la promesa. Si tiene algún otro problema, puede contactar con el servicio de atención al cliente andrea@motostorm.it
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They were very kind for my personal request.Thank you!
Review of , following an experience of by MASAHIRO U.
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Tutto perfetto
Review of , following an experience of by PIETRO P.
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Great prices and quick US shipping. Regards from Michigan.
Review of , following an experience of by VICTOR P.
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Nice service!! Good box. In time. Very happy, thank you!!
Review of , following an experience of by DAVID M.
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From ordering on Friday lunchtime from Motorstorm Italy to Southern NSW Australia delivered on Tuesday morning travelling through 3 other countries (Germany, France, USA) I am blown away by the awesome service given by motostorm and its staff the product was well packaged and UPS gave me constant updates as to where my package was on its journey. I will be definitely using Motostorm again as their range and prices are second to none Cheers once again Cookie
Review of , following an experience of by SEAN C.
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Shipped on time, order was as expected nothing to say!
Review of , following an experience of by ETIENNE M.
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Ist alles sehr gut gelaufen, gerne wieder!
Review of , following an experience of by MIKE S.
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Good quality jacket. Fits perfectly. The ideal summer jacket.
Review of , following an experience of by ALEXANDRA B.
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Motostorm.it is by far the best online retailer of Moto products. International shipping is super fast and the prices are unbeatable.
Review of , following an experience of by PERCY C.
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Quick call to make sure of availability of the product. Ordered on Monday, delivered on Thursday in France. Very quick. Good price and good service. I would recommend. Thank you
Review of , following an experience of by BENOIT G.
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Au top !
Review of , following an experience of by MURIELLE Y.
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Super Laden! Coole Produkte und die Lieferung kam früher an als vom Lieferanten angegeben, Top! Lieferung in die Schweiz in nur 6 Tagen ab der Bestellung. Danke für den tollen Service
Review of , following an experience of by NICOLAS B.
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Good price, logistic great, thanks
Review of , following an experience of by PIERRE-DAVID B.
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Awesome company to order from and will definitely order from in the future. Was looking for a specific color for an Alpinestars jacket and Motostorm was the only place I could find it in stock. Order was shipped with in 24 hours and was delivered in 4 days. Very impressive considering from Itality to the United States in 4 days.
Review of , following an experience of by ANDREW A.
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I live in the US. I have placed four orders in the last two months. My experience with this merchant has been nothing but excellent. The prices are great, and the shipping time as good as when I buy from an US based store. I placed my last order on a Sunday and received the goods on Thursday of the same week. I definitely recommend Motostorm.
Review of , following an experience of by RAMIRO R.
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Time before the order wnt shipped
Review of , following an experience of by JÖRGEN H.
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thank you!
Review of , following an experience of by AYA H.
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quick, friendly service
Review of , following an experience of by DOMINIKA L.
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Great service and very fast delivery. Thank you for a successful transaction.
Review of , following an experience of by STEPHANE B.
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Absolutely delighted with my Purchase of the Arai Isle of Man tt 2024 helmet.
Review of , following an experience of by LUKE C.
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I have had several styles of HJC helmets. This HJC Grape, is the first HJC full face helmet that I now have. The fit is perfect as always, and the quality of this specific design is outstanding! Motostorm’s customer service is outstanding! I had the helm from Italy to Montana by FedEx, in five short days!
Review of , following an experience of by JEFF B.
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Great shop.Excellent prices.Fast shipping. I really recommend.
Review of , following an experience of by IONESCU C.
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Perfect, thanks!
Review of , following an experience of by FREDERIC D.
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Everything from purchase to delivery fantastic, tracking was spot on can't fault anything very happy 😊
Review of , following an experience of by RICKY M.
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Review of , following an experience of by IAN N.
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everything perfect!
Review of , following an experience of by PATRICK M.
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迅速な対応で助かりました。
Review of , following an experience of by SHIN'ICHI D.
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Great prices and exceptional service has been my experience with Motostorm for some years now. Prices are mostly much lower than in Australia and the delivery service is as quick as ordering something from Brisbane to Melbourne via Australia Post. Well recommended especially for high end equipment, helmets, clothing etc.
Review of , following an experience of by ROBERT H.
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Great price, fast shipping. FedEx is terrible but Motostorm took care of it.
Review of , following an experience of by JAMES D.
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As described and fast shipping
Review of , following an experience of by ADAM S.
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High shipping costs had me syndical, but I really wanted this specific tank bag. Received constant communication via email and it arrived within a week.
Review of , following an experience of by JASON C.
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Great price. Product came well packaged with no damage. Only downside is if your in a super hurry, it took about 10 days to ship. However, once shipped, only 3 days from Italy to my Hawaiian front door. Would highly recommend.
Review of , following an experience of by KENNETH D.
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Needed a replacement Sena M1 Evo helmet that failed under warranty. Motostorm replaced it at no cost and their communications were very good. I would use Motostorm in the future and would have given a 5 star rating but for the fact it took quite a long time to go through the warranty process. Happy with the replacement helmet though so 'thanks' :-)
Review of , following an experience of by HANNAH S. *
*Pseudonymized data at the request of the author
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Very satisfied. Good navigation on site,fast delivery and great costumer services
Review of , following an experience of by NIKOLAOS K.
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Perfect.
Review of , following an experience of by BENJAMIN H.
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Easy to shop for what u need on Motostorm online store. Prices are competitive and service is tops. Most important is Stock availability and they ship out very fast. This is my 3rd overseas order and items were delivered to Singapore within 5 days. Highly recommend Motostorm
Review of , following an experience of by MING C.
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When I shopped with them 8 years ago, they responded immediately to my additional requests, but this time they haven't responded to my emails, so I'm giving them 4 stars.
Review of , following an experience of by SHINGO T.
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Very bad service and too much delay in shipping and after one month of hold my money they do partional refund from my order and ship the rest of the items in very bad communication Highly recommend to not order from them because they are not respecting the delivery time and they are far away from customer service or how to make the customer satisfied
Review of , following an experience of by ALI T.
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products as expected
Review of , following an experience of by CHELBA R.
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Easy to order, good prices, swift delivery.
Review of , following an experience of by JULIUS K.
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Best prices, will be ordering here more often. Great shipping considering they shipped to US!
Review of , following an experience of by JOSHUA L.
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I am located in Australia but have purchased parts from Motostrom Italy several times. They arrive in Australia a fair bit cheaper than buying locally and delivery is within a few weeks.
Review of , following an experience of by JASON C.
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Excellent service, products and prices. Highly recommended! :)
Review of , following an experience of by CHRISTIAN W.
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It is a great experience and fast shipping. Will definitely buy again
Review of , following an experience of by MIHIR S.
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Not the best experience. Gave me a expected delivery date. Days following shipment date did not receive shipment nor any updates on my shipment. Had to email to get a status. They then replied the manufacture was on a back order. Now it is weeks after my original shipment date when they update me on new date . Fed Ex international puts my shipment on customs clearance delay as Motostorm did not give a full description of the package to them. Fed Ex has been trying to contact Motostorm to get that information but has yet replied and will ship the items back to shipper on the due date. It as now been months since i placed my order. Still nothing I advise not to order from here as you will be DISSAPOINTED!!!
Review of , following an experience of by DAVID N.
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I can recommend this company…. very good service
Review of , following an experience of by DIETMAR K.
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Optisch sehr schöne Bikerjacke, passt prima und qualitativ gutes Leder und Verarbeitung. Bin sehr zufrieden. Einzig die Lieferung dauerte länger als erwartet - über eine Woche.
Review of , following an experience of by HANS N.
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Very good
Review of , following an experience of by SIYUAN L.
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All went well with purchase, shipping and satisfied with the exhaust system received. Will shop with Motostorm again.
Review of , following an experience of by DOMINIC M.
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Though I haven't installed the pipe yet, it seems well made and the shipping went without a hitch.
Review of , following an experience of by MATTHEW R.
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The shoes is as described. True to its size chart. Fast shipping - Italy to Philippines Monday- placed order Thursday- arrived Legit store. Highly recommended
Review of , following an experience of by VIRGILIO A.
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Very good service
Review of , following an experience of by ALEJANDRO H.
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This was my first order from MotoStorm and I was very impressed, ordered it on Monday (from Europe) and received my order on Thursday in the USA, great value and great delivery times for exactly what I ordered. Thanks
Review of , following an experience of by NICHOLAS S.
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Good place to buy I ordered a pair of moto boots after a day or two a email them to change the Order and the did changed and 4 day I received my boots happy with purchase I recommend Motostorm.
Review of , following an experience of by JULIO M.
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Great to deal with . Had to change my order and they replied promptly and it all went smoothly.
Review of , following an experience of by ANDREW K.
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Screaming deal, lightning fast shipping, did I mention it was a screaming deal? Shipping was extremely cheap also from Italy to the U.S. I will definitely be back, already sent my pit partner they're way.
Review of , following an experience of by WALLACE B.
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Ordered the Givi Canyon side bags and they came quick and the bags look great and snap right into my Monokey luggage rack
Review of , following an experience of by MARK G.
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Arrivato rapidamente
Review of , following an experience of by YO I.
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Serietà e velocità nella spedizione
Review of , following an experience of by JOHNNY G.
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Merci. Produit conforme, emballage soigné, aucun problème à signaler.
Review of , following an experience of by GABRIEL D.
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Thank you Motostorm ! Quick derivery & Good condition !
Review of , following an experience of by MASAHISA T.
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Le suivi pour le retard de l’expédition???
Review of , following an experience of by PIERRE C.
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Good overall, it was my second order here. It took a week to get my order shipped out after placing an order and wasn't clear if lead time was clearly mentioned on the page.
Review of , following an experience of by YASUHIRO W.
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Neotec 3 was available at a great price. Order was processed quickly and in the hands of fedex on its way to me in 36 hours. Arrived 1 week after i ordered it all the way to Texas. Will be ordering future items from them
Review of , following an experience of by ADAM S.
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Needed a helmet liner replacement for a Nolan helmet. This was the only place that had them. Shipping was a little high but it arrived in the US from Italy in three days.
Review of , following an experience of by JAMES C.
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It took a few days but everything arrived perfectly, thanks to the motostorm-team!!
Review of , following an experience of by SILVIA C.
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Die Jacke ist einfach fantastisch und sehr durchdacht. Die Jacke ist durch die hochwertigen Materialien extrem angenehm zu tragen.
Review of , following an experience of by WILFRIED W.
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The customer service is absolutely excellent. I had a problem with paypal where it grabbed an old address for some reason, didn't see it until the order was complete. Motostorm.it responded to my email quickly, re-made the shipment, so it got to the correct address, and sooner than I expected. I could not be happier.
Review of , following an experience of by VICTOR S.
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Very fast delivery (it took 3 days from Italy to Canada) and good quality product.
Review of , following an experience of by LAURENCE N.
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order delivered at an okay pace to US, no complaints. product was quality and im happy with my purchase. what else to say
Review of , following an experience of by IAN J.
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I sent the support team an inquiry and got no response
Review of , following an experience of by JONATHAN B.
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Very happy with service. Fast to post and would highly recommend
Review of , following an experience of by BEN B.
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Great service
Review of , following an experience of by IAN W.
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Stay away - if your receiving your order from abroad. Although I paid postage to motsport I was billed another £73 from customs on top of the original purchase - a complete rip off.
Review of , following an experience of by TONY Y.
Answer by motostorm.itFlagHello, as the Uk is no longer part of the European comunity you may be subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. We inform our Uk clients about this on our website and also at checkout.
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Price, delivery, service are at the top !
Review of , following an experience of by ANDRE M.
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One of my items was shipped damaged and I can't get in touch with anyone about it. Now the only option is to pay for return shipping and get a refund which isn't right in my opinion.
Review of , following an experience of by WADE C.
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Arrived in good time in good condition
Review of , following an experience of by EVIE G. *
*Pseudonymized data at the request of the author
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Super Fast shipping! Shipped my helmet when no other site would. This will always be my go to store for future helmet purchases. Thank you so much!
Review of , following an experience of by CHRISTIAN P.
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- The good : nice prices , fast delivery good quality products. - the bad : customer support is nowhere to be reached be reached . Still good store to buy from
Review of , following an experience of by CARLOS A.
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I ordered a Tom Tom navigation device and recieved no acknowledgement of the order. There was no communication from the company at all, to the extent that I spoke to an italian neighbour asking her to phone the shop to confirm the order. Needless to say the phone rang out with no reply. emails would not go through to the server as it was full apparently. I thought that I may have been scammed, so I tried to stop the paypal payment and bought another unit from a known and trusted UK supplier. The Motostorm unit turned up today, so now I have 2... What a bloody waste of time. Just an email is all it takes guys...
Review of , following an experience of by STEVE C.
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迅速な対応ありがとうございました。
Review of , following an experience of by ŌNUKI T.
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Excellente
Review of , following an experience of by FABRICE L.
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Excellent customer service. Buy with confidence from USA. Great Products. Fast shipping. Good service.
Review of , following an experience of by HEATH C.
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Everyhing great , but what about the warranty ? See no information about it
Review of , following an experience of by BRYAN Y.
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Item arrived on time; the quality is unmatched! Thank you
Review of , following an experience of by MINH V.
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Très satisfaite. Livraison rapide
Review of , following an experience of by CARMEN C.
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The product arrived quickly and was packaged in good condition. i am satisfied. thank you
Review of , following an experience of by MAMORU K.
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no response to email and delivery times too long
Review of , following an experience of by DAVID F.
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it was fast and corect. les then weak i got my boots from italy to my home in israel. thenk you MOTOSTORM!!
Review of , following an experience of by GIORA B.
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I haven’t received my order until now. This can’t be real. Definitely a nightmare that it needs to take 2 weeks to prepare my order to get ship. Please do better than this.
Review of , following an experience of by PAUL V.
Answer by motostorm.itFlagHello, thanking you for your feedback. The order was shipped on the same day as it was planned to be. Motostorm provides an estimated shipping date which can be consulted in your mymotostrom account. I can see that you have recived your goods two days ago.
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There should have been more information regarding the surcharge to be paid to get the item delivered. It came as quite a surprise. The amount should have been made clear at point if order
Review of , following an experience of by BRANDON T. *
*Pseudonymized data at the request of the author
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Products are awsome , can’t get any better than that. Pricing is better with coupons. However, we still have to pay import tax in the States Shipping is decent, some days it’s fast some days it happens to floating on the ocean for extra few days. Still arrived. Sometimes they are out of stock and forgetting to send you a notification so you will have to wait for week or two.
Review of , following an experience of by BAO N.
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Reçu mon pot d'échappement xil avec le certificat à l'intérieur. Livraison dans les temps. Site fiable ainsi que bien expliqué la compatibilité avec certaines motos.
Review of , following an experience of by MAEVA R.
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