Customer reviews
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Dry and smelly sushi! Wasabi is not real.. some fake wasabi. Never going again.
Review of , following an experience of by FREDDIE B. *
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Friendly helpful.
Review of , following an experience of by WILL T. *
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Nice box of sushi for my daughter's birthday.
Review of , following an experience of by CHRIS A.
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The lady at the till was very professional and helpful.
Review of , following an experience of by CHARLES L.
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Good quality, friendly people, fast preparation.
Review of , following an experience of by SCOTT S.
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Great friendly service and delicious sushi
Review of , following an experience of by NIALL B.
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Rice was undercooked and it is not the first time that it happens
Review of , following an experience of by FEDERICO S.
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I ordered a variety box which included tuna. I was expecting fresh tuna but it contained tinned tuna. awful
Review of , following an experience of by KYLE W. *
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Excellent quality and great value
Review of , following an experience of by ALI G.
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I love sushishop, I'm always orderning there.
Review of , following an experience of by SANDRA B.
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Very delicious, taste was fantastic. Super fast delivery (couldn't even tip)
Review of , following an experience of by ANDREAS D.
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First class quality using the freshest ingredients. Worth every penny and far superior to the sushi counter in supermarkets. Very impressed.
Review of , following an experience of by CAROLINE K.
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Lived up to the in house service!
Review of , following an experience of by CHELSEA M. *
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I like Sushi Shop, but experience ordering in the app was not great. I placed the order, but for 1 hour it was in status "order in preparation". I went to sushi place after 1 hour to pick up my order. I complained that the app was not updating the progress of the order, but staff told me that they do not have control over the app. It is my favorite sushi place and quality is always good.
Review of , following an experience of by STEPHEN W. *
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Always friendly. And sushi is delicious.
Review of , following an experience of by JEMMA K.
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Great quality, well prepared food. Seating in store is limited and not very comfortable
Review of , following an experience of by MANDY H.
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The new collaboration with Albert Adria is a must try!
Review of , following an experience of by NOVA D.
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Great service and amazing food!
Review of , following an experience of by DAVE W. *
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Fabulous!
Review of , following an experience of by REECE H. *
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Great sushi, the carrot salad was a positive surprise, really tasty
Review of , following an experience of by JOANNA K.
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the wrong rolls were sent in part of the order and the employee who took my call questioned my complaint when she spoke to the chef who confirmed he had prepared the order correctly. I had to take a picture as proof of the error. A replacement was offered which was no use to me as we were about to have dinner and that would have implied a longer wait. I have requested a partial refund and waiting for the manager to call me about this.
Review of , following an experience of by SEAN C. *
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very pleasant, quick and painless
Review of , following an experience of by TEAGAN R. *
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Best sushi takeaway for miles.
Review of , following an experience of by CATHERINE R.
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Absolutely superb freshly made sushi. We love the signature rolls, particularly white passion.
Review of , following an experience of by MANDY C. *
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Brilliant service as always and delicious Sushi!
Review of , following an experience of by NATHAN L. *
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Delicious Sushi. Good value for money
Review of , following an experience of by MONICA C.
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Delivery rider delivered my order to a completely different house as he doesn't know London
Review of , following an experience of by SIENNA S. *
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Easy to order, prompt delivery, delicious sushi!
Review of , following an experience of by ANDY W. *
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I really liked the duck ramen! Duck was super soft and broth was tasty! Would recommend!
Review of , following an experience of by LAUREN W. *
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Didn't take AMEX and wasabi was from a sachet, not fresh. Sushi was so so, nothing special. For the price point, this is extremely disappointing considering they are marketing themselves as a high-end sushi takeaway.
Review of , following an experience of by ANDREW P.
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too much mayo & cheese. not require for good Sushi
Review of , following an experience of by JOHN E. *
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The worst quality food, could not finish it - disgusting.
Review of , following an experience of by SELINA H. *
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On the last few orders it took more than two hours for the food to be delivered. This is an ongoing issue since mid 2023. Despite raising this with the shop assistant nothing was done when it comes to delivery times.
Review of , following an experience of by BRUCE H. *
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Very good on all aspects: packaging, quality, delivery, choices! I order once a week from you and like it. I stay however very frustrating of the very limited amount of soy sauce per order. 3 bottles for a 42 sushis box to share is never enough. 5 at minimum. I need to buy the sauce extra.
Review of , following an experience of by VICTOR Z.
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Very delicious
Review of , following an experience of by WENDY R. *
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The food is great, the delivery service prompt and courteous
Review of , following an experience of by CHRISTOPHER S. *
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The noodles were clumped together & thesalmon hard
Review of , following an experience of by ADRIAN R. *
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It was fast. But We had an incidensen with the sashimi where there was a fish bone in it unfortunately.
Review of , following an experience of by DIANA CORNELIA K.
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Always great quality sushi and sashimi and amazing flavours.
Review of , following an experience of by SEAN G. *
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Varieties of hot food selection which is a great. A lot of additional items on the new menu too. I can't wait to try all of them.
Review of , following an experience of by TOM P. *
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Easy order, great sushi
Review of , following an experience of by PAOLA T.
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Rice was undercooked
Review of , following an experience of by CAROLE M. *
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Excellent service thanks to On from Sushi Shop Battersea.
Review of , following an experience of by SEBASTIAN D. *
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I enjoyed a delicious salmon poke bowl.
Review of , following an experience of by LEE J. *
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easy online order, collection ready on time and fast service; fresh and tasty!
Review of , following an experience of by STEVE T. *
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Used timed click and collect. Items were ready on time. Wednesday box deal is great. The extra items we selected (maki, half rolls) were delicious, especially the prawn sushi. One item in our order was not available but it was substituted for a near equivalent we chose.
Review of , following an experience of by LUKE W. *
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Great quality sushi / quick delivery but website never work
Review of , following an experience of by SEBASTIAN R. *
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I found the Sushi shop when looking for lunch when in the office. The service is absolutely excellent and the good is delicious. Very pleased to have found it
Review of , following an experience of by CARRIE C. *
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Extremely dry and not fresh - first bad experience with sushi shop
Review of , following an experience of by INES H.
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Great service and delicious food
Review of , following an experience of by SARAH C.
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Best poke bowls in London!
Review of , following an experience of by ROB R. *
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We ordered a large Salmon Aburi Poke Bowl, but apart from Salmon and Rice there was very little of other ingredients. Could you please make sure to add a good amount of edamame, avocado, and cabbage next time? We also used to get mango as part of the bowl but it looks like the item was removed. May we please have it back?
Review of , following an experience of by NELLI T.
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Very good service and staff
Review of , following an experience of by GABY C.
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The delivery was quick, but the sushi was not really edible. I took a few bites of everything and did not enjoy any of it. The rice was hard and the fish and other ingredients tasted old. It was worse than buying grocery store sushi.
Review of , following an experience of by DONNA O. *
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Everything perfect as usual! Best sushi in town!
Review of , following an experience of by ZACHARY R. *
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Amazing service and quality of the product
Review of , following an experience of by EVIE B. *
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Delicious!
Review of , following an experience of by ZOE R. *
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Best sushi by a long way!
Review of , following an experience of by RUDO M.
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Bag split on way home,miso all spilt,poke boxes as bad as we have tasted,Nodesire to to return after being a customer since opening.
Review of , following an experience of by IAN W.
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Too long wait time.
Review of , following an experience of by SALMAN R.
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Great sushi!
Review of , following an experience of by DEAN W. *
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Great staff, great product and seamless ordering via the app. Love Sushi shop.
Review of , following an experience of by RANDALL G.
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food is good but app and service is so rubbish that Its not worth it.
Review of , following an experience of by SEBASTIAN K. *
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Super tasty sushi, very cool staff and with the loyalty programme it's actually pretty affordable.
Review of , following an experience of by ASHLEY D. *
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Excellent quality and fantastic service, highly recommended!
Review of , following an experience of by CHLOE A. *
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The quality of the fish is really poor. It has dropped compared to the previous years.
Review of , following an experience of by BETHANY R. *
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Very nice stuff, everything always freshly prepared. They take great care about customers with allergies! Highly recommended!
Review of , following an experience of by WILL J. *
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All good
Review of , following an experience of by SUSAN P.
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very disappointed. have been buying from you for a long time but for the first time my sushi was so dry and tasteless
Review of , following an experience of by RUTH F.
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Half of the times I eat at sushi shop, the avocado is so under ripe that I throw it out. I would choose any other sushi place if there was another option close to my house.
Review of , following an experience of by ISABELLA R. *
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EXCELLENT QUALITY
Review of , following an experience of by ROBERT T.
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Very helpful staff and gast service. Freshly made sushi.
Review of , following an experience of by ASHLEY C. *
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Best sushi in the area
Review of , following an experience of by JIM H. *
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Great food and service
Review of , following an experience of by ANDY B.
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Delicious sushi and great value for money.
Review of , following an experience of by EDEN M. *
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Forgot part of my order, not high level of service.
Review of , following an experience of by SASCHAH K.
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Very good sushi, nice staff and fair prices..
Review of , following an experience of by SAMUEL W. *
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Disappointing taste
Review of , following an experience of by THIAGO S.
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The order, order process, admin side is perfect. I just wasn't too impressed with the sushi. Cooked tuna sushi rolls, definitely a no no and the actual salmon on my Teriyaki salmon sushi was either cooked, dry or had cured from being made so long ago. Some of the rolls fell apart.felt like I'd bough a cheap box of sushi from the supermarket.
Review of , following an experience of by PHILIP G. *
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Fresh sushi, nice packaging.
Review of , following an experience of by FREYA P. *
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The sushi rolls tasted a little bit weird, very strong taste of vinegar usually I love Sushi Shop sushis.
Review of , following an experience of by ATHANASIA T.
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Very good food and friendly staff
Review of , following an experience of by LOGAN L. *
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The rice tasted as though it was a day old and no so fresh sadly
Review of , following an experience of by JODIE F.
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My partner and I get the happy sushi box regularly. Delicious and fresh!
Review of , following an experience of by EMMA H.
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Delicious
Review of , following an experience of by LOUISA F.
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I was Satisfied with my order only thing I was eating in and it was out of the box as last time it was all on a nice plate
Review of , following an experience of by KA E S.
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I liked this box, the rolls were tasty and looked very good, but it was sad that they didn’t include wasabi and ginger, although I added them to the order.
Review of , following an experience of by DIANA K.
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The maki are usually good but this time, there was almost no cream cheese and one out of two was smaller than usual with salmon only on half side, i.e not wrapping the rice
Review of , following an experience of by ANTHONY D.
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Very satisfied
Review of , following an experience of by ANTONIN B.
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Excellent sushi and sashimi and very fresh. We all enjoyed it very much.
Review of , following an experience of by HELEN P.
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Very poor quality meals, no flavour and well over cooked noodles.
Review of , following an experience of by SILVANA H.
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Absolutely delicious and very nice service in there as always
Review of , following an experience of by GEMMA G.
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Food was great. The Dengaku roll was good but not as exciting on the palate as the exotic signature roll
Review of , following an experience of by IRENE R.
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Portion sizes are a bit small for the price but the quality of the items was good.
Review of , following an experience of by MARK F.
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The food was delicious but it took me a long time to order as the make it yourself box wasn't available once I put in my address. The delivery took much longer than expected and the website didn't update so I had to call the store to ask when I was going to get it.
Review of , following an experience of by ROXANE B.
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we ordered sauce but there was no
Review of , following an experience of by PIERRE D.
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This was good, fresh. It bought the tuna truffle sandwich which could have used just a tad less salt but thought it was a good concept.
Review of , following an experience of by NAVINE C.
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The rice was hard and it was clear the food had been sitting in the fridge for far too long. Sushi shop need to improve quality control. We are a regular customer and this has disappointed us
Review of , following an experience of by LIEWEN C.
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service and food was great thank you
Review of , following an experience of by MARTINA L.
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It was nice but the rice was not as good as always.
Review of , following an experience of by TANYA C.
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Every time that I order a salmon Philadelphia maki (which is every time that I go to the store), it's made in a way that there isn't enough salmon to wrap the maki properly, so in EVERY order there are at least 2 to 3 pieces missing salmon one side, which is really frustrating
Review of , following an experience of by KELLY R.
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It was amazing ! Front of house lady was sooo friendly
Review of , following an experience of by RENATE S.
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outstanding
Review of , following an experience of by GERALDINE G.
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Was phone order. Then system went down. Shop called. Very confusing & stressful. Food seemed fine but I had a bad stomach within 2 hours of eating.
Review of , following an experience of by LYNNE R.
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Not very fresh. Rice is gard and fish is not moist
Review of , following an experience of by SAM M.
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Quality and taste are very good always!
Review of , following an experience of by MELINA V.
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All food very tasty. Slight hitch in that my mochi were not put into the bag so i had to come back to the store.
Review of , following an experience of by ASIF B.
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The color fresh is an amazing dish
Review of , following an experience of by AMIT K.
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Not enough fish
Review of , following an experience of by VALERIE S.
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This time, and the previous time, I ordered the Happy Sushi Box some of the rice for some of the maki has been hard (under cooked).
Review of , following an experience of by GERARD B.
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app said order ready the time but after 20 mins order still wasnt ready. i like the food,its always yummy but i think app need improvement.
Review of , following an experience of by HAKAN Y.
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The sushi arrived 2.5 hours after I ordered it. The shop blamed the fact that it was raining.
Review of , following an experience of by BENJAMIN H.
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Very satisfied
Review of , following an experience of by CHLOE T.
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Satisfied
Review of , following an experience of by RAFAEL B.
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We think this is best sushi by far! Whether you just want a quick bite or something for lunch! You won’t be disappointed.
Review of , following an experience of by RUDO M.
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Hada a great meal as always
Review of , following an experience of by STUART S.
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Honestly the ceviche is a real rip-off, the taste is ok (not more) but the size for 20 pounds is robbery. Too small. You should change that. The rolls are always good and worth the money
Review of , following an experience of by BJORN N.
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A fantastic sushi place, highly recommended!
Review of , following an experience of by PAVEL A.
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So good as always
Review of , following an experience of by ROWENA M.
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My kids love sushi shop :)
Review of , following an experience of by FABIANA P.
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Always trustworthy quality, it is exactly what you expect it to be.
Review of , following an experience of by JUKKA H.
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Great, exactly what I wanted, fresh tasty sushi with amazing staff and cheffs
Review of , following an experience of by SAMET D.
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Service is average. Constantly have to remember to give my account number to register the order as it is rarely asked for. Quality is good although the value is questionable and the quality is not marketed so I can only presume the quality is not much better than cheaper alternatives. The store hygene is questionable.
Review of , following an experience of by JORDAN A.
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Great taste!
Review of , following an experience of by JELENA S.
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Liked
Review of , following an experience of by ULDIS M.
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Very kind, professional and fast!
Review of , following an experience of by HELENE L.
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Delicious !
Review of , following an experience of by ILISHA B.
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Like always, it has fantastic taste and quality
Review of , following an experience of by MARCIN M.
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Have been costumer for years, amd jever really had any issues, food was always tasty. Have recommended to friends etc. But I was really surprised upon opening sushi boxes this time. Sushi didnt look appealing, they were not wrapped properly, half of them had come apart. And taste wasn't as good as usually. I have been ordering from this place for the last few years, so not sure what happened this time, if new sushi chef and maybe new produce suppliers, but I didn't enjoy them this time. Not sure if will order again, unfortunately. As this was one of the best sushi places but last experience wasn't as expected
Review of , following an experience of by VIKTORIJA A.
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Great food, only comment is the gyoza were a bit dry on the edges otherwise great.
Review of , following an experience of by SHEILJA P.
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Whenever packaged in this way, the edamame beans tend to be small and somewhat dried out making them less palatable and reflect poorly on an otherwise quaility serving.
Review of , following an experience of by ANDREW K.
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All pretty good. Good value and very easy to order. The edamame needed salt. Like the reward scheme.
Review of , following an experience of by LAUREN B.
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The food was delicious. The staff was nice but busy and the store a bit crowded and the wait time quite long
Review of , following an experience of by REJANE V.
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It needs to be an exceptional product for the price. The product is not exceptional. You dont help yourself with having a window into a kitchen showing poorly dressed chefs hacking away at massive amounts of salmon. I love sushi, I work just by this place, I should be buying lunch here every day but the combination of high price and poor product means I don’t return often.
Review of , following an experience of by PHIL B.
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The product was very fresh and tasty
Review of , following an experience of by ELISABETTA M.
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First of all, the Ramen and Sushi were great. However, my delivery experience was very dissapointing. I've waited for almost 2 hours to receive my order. The courier said that she received my address incorrectly, but she didn't call my number to clarify it. I've checked the receipt attached to the bag and all correct details were there. I had to call your Richmond shop to ask for my order status several times. On top of that, I didn't receive my order in full - there was no salad or mango in the bag. Thank you
Review of , following an experience of by ANTON S.
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very satisfied
Review of , following an experience of by CHRISTIAN M.
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Always great quality sushi.
Review of , following an experience of by CHARLES L.
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I found that some of the sushis were not eatable. The fish was too hard and I would have sent them back to the kitchen if I had eaten them in the shop. The sushis are not well-made and often fell into pieces. This is a below-average sushi quality, and half of the "sushis" have no fish. Nobody welcomed me in the store.
Review of , following an experience of by JONATHAN C.
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Amazing customer service all around, thank you
Review of , following an experience of by INES H.
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Very satisfied, would recommend!
Review of , following an experience of by RAYYA H.
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The beef was dreadful
Review of , following an experience of by STUART R.
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The fresh stuff was good but the rest was so so. Besides the obvious rolls, there is no way to figure out what is in the rolls with different names (e.g. dragon rolls). I had to ask the staff member behind the till a few times. He wasn't that easy to deal with. This was my first sushi shop experience and not sure I will return
Review of , following an experience of by DANIELLE B.
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Great taste and unique combination. Super fresh and amazing attention to details.
Review of , following an experience of by ANDREA M.
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We cannot wait to come back! The Sushi was great and very friendly staff.
Review of , following an experience of by EMILY G.
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The order never arrived. It was explained there was an issue with your delivery service. I have requested a refund but still have not received.
Review of , following an experience of by SARAH M.
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Really delicious fresh tasting sushi
Review of , following an experience of by MARCIA B.
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Excellent!
Review of , following an experience of by DIANA S.
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Lovely
Review of , following an experience of by NOELIO C.
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Great food and very friendly service!
Review of , following an experience of by SAEIRA S.
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Really disappointed and not for the first time. Half my order was missing and the food was dry and not fresh, a complete rip off and utterly careless delivery. Sadly it has happened before, that parts of my order was not delivered but of course fully charged. I have been a very regular customer but I shall stop ordering from now on.
Review of , following an experience of by KATALIN S.
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Review of , following an experience of by MARINA M.
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your website is not very user friendly. I found it very time consuming. I'm not sure why. the store did not have the mochi flavours I ordered/paid for. I think I should not have been charged.
Review of , following an experience of by MICHELLE M.
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Always great service at our local Northcote road store, fast efficient and very friendly. Even when they were closing one mid week night the chef ( I think) still rustled up a salmon box for me. Great staff and good product, particularly with August offer.
Review of , following an experience of by RANDALL G.
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All very good . Best in town
Review of , following an experience of by ALEXANDER M.
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Very good quality and service
Review of , following an experience of by AUDE A.
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Great service, lovely food.
Review of , following an experience of by JAMES B.
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My first sushi type meal .Most enjoyable
Review of , following an experience of by LESLIE O.
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The box for two was not fresh. Rice was super dry and the salmon was clearly out of date... We did not it them in the end I am used to order with Sushi Shop and never had this type of issue before. Hope that was a one-off
Review of , following an experience of by MAUD B.
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Very satisfied, as always eu the Sushishop. We love to have a Sushishop on Northcote road.
Review of , following an experience of by SOUAD L.
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The picture versus what you get the fish is lacking. Over the past 4 years the fish has become less and less. The delivery max spoke little English and refused to deliver to the location specified. All in all a very disappointing experience
Review of , following an experience of by KIRSTY B.
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Very satisfied
Review of , following an experience of by NADIA L.
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Easily one of the better sushi places in london.
Review of , following an experience of by T J E.
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The sushi is great for the price. Always have good offers going on and treat loyal customers well. Love the fact with each order you earn credit which you can use on future orders!
Review of , following an experience of by ZHANETA S.
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Enjoyed the welcome and ease of purchase in store. Found seasoning of sushi a bit saltier than I seem to remember from previous visits. Would have liked more products to choose from in the ready made chiller.
Review of , following an experience of by SARA W.
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Perfect
Review of , following an experience of by JULIA R.
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Satisfied
Review of , following an experience of by ROSEMARY B.
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Never buying again. Most of the sushi has opened.
Review of , following an experience of by S A.
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Highly original, very fresh, always the same excellent standard
Review of , following an experience of by HELEN K.
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I ordered two happy sushi box late in the evening around 9 pm and I was extremely disappointed. The food was not fresh at all. I had a feeling that they gave us the leftover from the day. I really love Sushi shop and never had such experience previously however I am not satisfied with my order. It was waste of money.
Review of , following an experience of by AYLIN H.
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Banging!
Review of , following an experience of by SHAUN T.
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Everything was fine 👍
Review of , following an experience of by HANNA K.
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The delivery was 1 hour late but the problem wasn't only this, because if there's some problem to find someone to deliver the order, the staff should call to the client to explain and manage the situation.
Review of , following an experience of by MIRIAM B.
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very
Review of , following an experience of by OLIVER W.
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Absolutely superb sushi
Review of , following an experience of by JEAN-LOUIS B.
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Very happy!
Review of , following an experience of by NATAN A.
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I was very happy with the quality of food, as usual. I think Sushi Shop's boxes are the best in London. They somehow manage to have unorthodox tastes together, like fuagra, spicy pepper, cabbage leaves, etc. What I really hated about my experience is that their website is so archaic, so counterintuitive. I managed to place my order after two failed attempts. I can't imagine how much revenue these guys are losing because of that.
Review of , following an experience of by ALEXEI S.
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The website changed the time that i wished to collect this order
Review of , following an experience of by SUSAN R.
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Excelent fast service
Review of , following an experience of by LUIS A.
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Delicious and great value!
Review of , following an experience of by SARAH C.
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You had run out of egg for the Ramen and you had no Chicken Yakatori
Review of , following an experience of by FIONA M.
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I tried order on website , wrong price on summer sushi box and online order will not go through for dine reason , therefore I arrived at shop spent lengthy time on figure out why , you have to work on your website !!! Otherwise will lose a lot of order
Review of , following an experience of by BIN T.
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Always freshly made.
Review of , following an experience of by NOVA D.
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The best!
Review of , following an experience of by TURAN M.
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Super tasty, great deal and service. Thank you
Review of , following an experience of by CAT F.
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Firstly, I didn't get an "avocado salmon cheese", you got it wrong and gave me an avocado maki. I've asked for a refund; will I ever get it? Doubt it as your client service doesn’t exist. I am quite fed up with getting the wrong product regularly; mistakes happen but with this shop, they happen far too often. Secondly, the Philadelphia cheese was appalling, barely any salmon, it was so thin at some places it wasn’t even covering the rice. The rice was dry, there was barely any cheese either, the whole thing was bland, this was just inedible. I’ve been client for years and I’ve been aware of your shortcoming but was coming back because of some original creations. But the quality has been decreasing to the point that I will stop ordering with you. Although you try and offer innovative sushi, you don’t know how to make them and use subpar ingredients, and they just taste awful now. The quality is simply too low and it doesn’t taste good anymore; I’m afraid you rank even below below Itsu and similar chains, serving tasteless plastic sushi. Such a shame.
Review of , following an experience of by GAELLE C.
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Very satisfied. Good, fresh, quality sushi.
Review of , following an experience of by STEPHANIE F.
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Not much
Review of , following an experience of by MIREIA C.
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Great. Brilliant staff
Review of , following an experience of by REBECCA S.
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Happy customer
Review of , following an experience of by JUKKA H.
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Ok, sushi quality is going down
Review of , following an experience of by VESSELA I.
Reviews displayed in chronological order