Calculated from 716 review(s) [Stats - Last 12 Months] *
* 4677 reviews since the 09/02/2016
Customer ratings
Very expensive for what it is. - an amalgam of moulded plastic components. Ordered from the U.K. site. Item delivered had notations in French! No big deal but a bit sloppy nevertheless.
21/11/2021
by Graham P.
following an experience of 04/11/2021
Dear Customer,
We're sorry to hear that you're not satified with this product.
If you wish to return your products to us, here is the address:
OP'7 Sanareva
lieu-dit Bel Souleil
31850 Montrabé
France
Please make sure to include your order n°200295364 so that once we receive the parcel you will be contacted by someone from our logistics team to proceed with a refund of the product,
Kind regards,
The Sanareva Team
We're sorry to hear that you're not satified with this product.
If you wish to return your products to us, here is the address:
OP'7 Sanareva
lieu-dit Bel Souleil
31850 Montrabé
France
Please make sure to include your order n°200295364 so that once we receive the parcel you will be contacted by someone from our logistics team to proceed with a refund of the product,
Kind regards,
The Sanareva Team
Site was reasonable to navigate.
Not a huge amount of description of products.
And it took 11 days from ordering to get delivered.
And the description of the product that came with it, isn’t particularly detailed either.
01/11/2021
by Glynis D.
following an experience of 14/10/2021
Dear Customer,
Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated, excluding an additional delay that may add on if your parcel gets retained in customs.
Your parcel was dispatched on the 15/10 and was delivered within 6 working days.
Thank you for your understanding,
Kind regards,
The Sanareva Team
Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated, excluding an additional delay that may add on if your parcel gets retained in customs.
Your parcel was dispatched on the 15/10 and was delivered within 6 working days.
Thank you for your understanding,
Kind regards,
The Sanareva Team
The item arrived and was as expected but it took quite a while to get here. One can make allowance for the current delivery problems throughout the country but there seemed no way to track the parcel.
17/10/2021
by Christine B.
following an experience of 24/09/2021
Dear Christine,
Sanareva commits to dispatching orders within 48 hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated, excluding an additional delay that may add on if your parcel gets retained in customs.
Your order was dispatched on 27/09 but was blocked in customs for 72 hours, which explains the delay of delivery. We unfortunately don't have any control on that.
We apologize for the inconvenience and hope you are satisfied with your item.
Kind regards,
The Sanareva Team
Sanareva commits to dispatching orders within 48 hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated, excluding an additional delay that may add on if your parcel gets retained in customs.
Your order was dispatched on 27/09 but was blocked in customs for 72 hours, which explains the delay of delivery. We unfortunately don't have any control on that.
We apologize for the inconvenience and hope you are satisfied with your item.
Kind regards,
The Sanareva Team
Site is difficult to navigate and delivery although paid for is very slow. It takes over 7 days to deliver. Im in London UK and i ordered items 9 days ago, paid for delivery, and still waiting.
15/10/2021
by Angela H.
following an experience of 26/09/2021
Dear Angela,
Sanareva commits to dispatching orders within 48 hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated, excluding an additional delay that may add on if your parcel gets retained in customs.
Your order was dispatched on 28/09 and delivered on 06/10. It was retained in customs for 48 hours, we unfortunately do not have any control of that.
Thank you for your understanding,
Kind regards,
The Sanareva team
Sanareva commits to dispatching orders within 48 hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated, excluding an additional delay that may add on if your parcel gets retained in customs.
Your order was dispatched on 28/09 and delivered on 06/10. It was retained in customs for 48 hours, we unfortunately do not have any control of that.
Thank you for your understanding,
Kind regards,
The Sanareva team
The products were great but delivery wasn't. Over £9 by Royal Mail - but no tracking. The parcel arrived without any notice so I wasn't in. Two of us had to drive to the local Royal Mail depot (because there is no parking) on a Saturday to collect the parcel.
04/09/2021
par Mathieu U.*
following an experience of 17/08/2021
*Pseudonymised information
Dear Customer,
Due to Brexit, we have had to change our courier fees as our warehouse is based in the South of France.
Our new courier is the French partner of Royal Mail in the UK which we are currently offering at £7.90 and for which you are allowed free delivery for orders above £79. This service does not require any extra custom fees.
Regarding delivery, could you please check your spams ? As Royal Mail should normally notify the day before delivery.
We are sorry about the inconvenience caused,
Kind regards,
The Sanareva team
Due to Brexit, we have had to change our courier fees as our warehouse is based in the South of France.
Our new courier is the French partner of Royal Mail in the UK which we are currently offering at £7.90 and for which you are allowed free delivery for orders above £79. This service does not require any extra custom fees.
Regarding delivery, could you please check your spams ? As Royal Mail should normally notify the day before delivery.
We are sorry about the inconvenience caused,
Kind regards,
The Sanareva team
Good choice of products, which is why I chose them. But the logistics are too slow: it took 5 days before the parcel was sent and it then went through Spain and Holland to get to UK. I chose this site because I thought it would be a quick delivery. I was mistaken.
27/08/2021
by Pierre V.
following an experience of 04/08/2021
Dear Customer,
Thank you for sharing your personnal shopping experience with us.
We are sorry to hear your order took so long to proceed, we will make sure we do better next time if you do choose to shop with us again.
Our warehouse is based in the South of France, the goods should normally take between 3 and 5 Business days to arrive to destination. Visibly, yours took 6 days to arrive.
We apologise for any inconvenience caused.
We remain entirely available for any other enquire.
Best regards,
The Sanareva Team
Thank you for sharing your personnal shopping experience with us.
We are sorry to hear your order took so long to proceed, we will make sure we do better next time if you do choose to shop with us again.
Our warehouse is based in the South of France, the goods should normally take between 3 and 5 Business days to arrive to destination. Visibly, yours took 6 days to arrive.
We apologise for any inconvenience caused.
We remain entirely available for any other enquire.
Best regards,
The Sanareva Team
The navigation was a bit relegated ( difficult to found the product at first then it appeared on the 2nd search) The lack of communication or non-response to any inquiry when requested.
Unable to have a live interaction with none via chat, phone call or rapid email. A big disappointment.
27/06/2021
by Jean-Marie A.
following an experience of 08/06/2021
Product at a good price but took far too long to arrive
20/06/2021
by Ivor M.
following an experience of 30/05/2021
Reviews displayed in chronological order
Information Sanareva.co.uk
Description:
Please, visit Sanareva and discover the best of the French health, beauty and well-being products: Bioderma, Vichy, La Roche Posay, Avène, Ducray
Address:
Holding Omniphar 07
Lieu-dit Bel Souleil
31850, MONTRABE
Lieu-dit Bel Souleil
31850, MONTRABE
Website:
Category:
Contact:
Authorized Representative:
Holding Omniphar 07
Status :
Up to date
Number of reviews:
716
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Customer review
3 / 5