Customer reviews for shop.netatmo.com

Customer reviews

• 5 / 5

  

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  Very fast delivery and excellent products.

  Review of 03/08/2022, following an experience of 30/06/2022 by ASHLEY E. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Works well as a replacement but was annoyed that Netamo senting me a 25% discount on day order delivered!!!!

  Review of 03/08/2022, following an experience of 27/06/2022 by MAX M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Order not received!! Made many attempts to contact shop@Netatamo. They do NOT reply to your emails! Customer service is non existent!!

  Review of 03/08/2022, following an experience of 26/06/2022 by CHARLES H. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Dear customer, Thank you for your review. This is not the experience we wish you, this was an exceptional situation we appreciate your feedback on what happened. For your information, we did not receive any emails, we reached out to you directly on Tuesday following the PayPal claim, and a replacement order was sent the next day as the original order was returned to the sender. The parcel has now been delivered. We remain at your disposal for any questions. Have a nice day, The Netatmo team

• 5 / 5

  

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  Straight forward and speedy delivery.

  Review of 03/08/2022, following an experience of 03/07/2022 by ALEXANDER B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  very fast delivery well packed

  Review of 21/07/2022, following an experience of 20/06/2022 by CARMEN M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good.

  Review of 19/07/2022, following an experience of 21/06/2022 by FREDDIE J. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Following your advice replaced SD card. Still not working, contacted your helpline still waiting for response. In the meantime been back to original supplier who have offered to replace once in stock. We have to refit at our own expense.

  Review of 19/07/2022, following an experience of 10/06/2022 by ROWENA L. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Hello Lynda, Thank you for your review, This is not the experience we want you to have, we received your support request and replied under 24 hours but it seems you did not see our email. If you still need help after the replacement, please let us know. Best regards, The Netatmo team

• 1 / 5

  

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  Got the product, professional installer, does not work properly. No response from support, 6 days and counting. Netatmo and Legrand CEO's not interested either. No response tomorrow and it'll all go back.

  Review of 15/07/2022, following an experience of 08/06/2022 by ALEX P. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Hello Kevin, Thank you for your review, This is not the experience we want you to have, rest assured we are taking measures to offer you a faster service. We see our support team has already contacted you to help you resolve this situation so you can fully enjoy your doorbell. Best regards, The Netatmo team

  Answer by Alex P

  

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  Hi, Yes Ali did contact me yesterday and things seemed hopeful. However, silence again today? I am no further forward??

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• 2 / 5

  

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  Disappointing as it’s impossible to speak to anyone directly about issues.

  Review of 12/07/2022, following an experience of 04/06/2022 by JUSTINE B. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Hello Tim, Thank you for your review, This is not the experience we want you to have. We see our support team has already contacted you to help you resolve this situation so you can fully enjoy your product. Have a nice day, The Netatmo team

• 5 / 5

  

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  Excellent

  Review of 14/06/2022, following an experience of 23/05/2022 by OWEN B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  ordered on line and arrived very quick

  Review of 13/06/2022, following an experience of 20/05/2022 by CRAIG L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent!

  Review of 08/06/2022, following an experience of 17/05/2022 by CALLUM H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Quick delivery very good

  Review of 08/06/2022, following an experience of 17/05/2022 by REBECCA K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Delivered quickly and product is excellent quality and works well even in full sun.

  Review of 08/06/2022, following an experience of 17/05/2022 by ALISON W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Okay site is relatively easy to navigate

  Review of 08/06/2022, following an experience of 17/05/2022 by ALEX P. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Easy to order. Delivered on time

  Review of 30/05/2022, following an experience of 06/05/2022 by PATRICK R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very straight forward purchase and delivery time was quick

  Review of 22/05/2022, following an experience of 15/04/2022 by NATALIE T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great piece of kit and good data control

  Review of 20/05/2022, following an experience of 27/04/2022 by ISABEL W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent

  Review of 19/05/2022, following an experience of 17/04/2022 by SELINA M. *

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• 1 / 5

  

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  Still not arrived....

  Review of 19/05/2022, following an experience of 08/04/2022 by FINLEY E. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Dear Philip, Thank you for your review. This is not the experience we want you to have, rest assured that this is an exceptional situation. We have reached out to you directly to solve this issue. We remain at your disposal for any questions on helpcenter.netatmo.com. Have a nice day The Netatmo team

• 5 / 5

  

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  Easy to order and delivered quickly with just the right amount of updates on the delivery of my parcel. With the offer, it was less expensive to buy direct from Netatmo than from Amazon

  Review of 19/05/2022, following an experience of 23/04/2022 by ELLIE M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Promise to send a replacement under warranty but the replacement never arrived.

  Review of 13/05/2022, following an experience of 17/03/2022 by EMMA K. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Dear Jonathan, Thank you for your review. This is not the experience we want you to have, rest assured that this is an exceptional situation. We have reached out to you directly to solve this issue. We remain at your disposal for any questions on helpcenter.netatmo.com. Have a nice day The Netatmo team

  Answer by Emma K

  

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  I am disappointed in the support service. I’m still waiting to hear if you’re going to send a replacement valve.

  Answer by Emma K

  

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  I am disappointed in the support service. I’m still waiting to hear if you’re going to send a replacement valve.

  Answer by shop.netatmo.com

  

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  Dear Jonathan, Thank you for your review. We did reach out to you to confirm your delivery address as your order was returned before sending a replacement. Could you please confirm your delivery address by replying to our email? We will then dispatch a replacement order. We remain at your disposal for any questions on helpcenter.netatmo.com. Have a nice day The Netatmo team

  Answer by Emma K

  

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  Dear Netatmo Team. Please understand that I’ve already decided to abandon my Netatmo heating products due to the disappointing service. They will be replaced with other products over time. Thank you.

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• 1 / 5

  

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  Never received item

  Review of 06/05/2022, following an experience of 12/02/2022 by ALICE R. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Dear Dominic, Thank you for your review. This is not the experience we want you to have, rest assured that this is an exceptional situation. We have reached out to you directly to solve this issue. We remain at your disposal for any questions on helpcenter.netatmo.com. Have a nice day The Netatmo team

• 1 / 5

  

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  Item has not turned up and tracking provides no details.

  Review of 26/04/2022, following an experience of 20/03/2022 by HOLLY P. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Dear Martin, Thank you for your review. This is not the experience we want you to have, rest assured that this is an exceptional situation. We have reached out to you directly to solve this issue. We remain at your disposal for any questions on helpcenter.netatmo.com. Have a nice day The Netatmo team

• 4 / 5

  

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  Device is cheaper on ebuyer

  Review of 26/04/2022, following an experience of 28/03/2022 by DENNIS T. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Got a text saying it had been delivered when in fact it hadn’t and I was in all day. But for the picture the courier sent me to show where it was left I would never of known. Finished up walking around the roads to find it from the picture outside somebody else’s house. When I eventually found it, it was my correct address on the parcel so the courier driver must of been incapable of reading….. change your courier they are poor and let you down. As for my temperature sensor it works perfectly.

  Review of 26/04/2022, following an experience of 17/03/2022 by CLAIRE O. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Dear customer, Thank you for your review. This is not the experience we wish you, this was an exceptional situation we appreciate your feedback on what happened. Rest assured we will be taking measures to make sure this situation does not happen again. We remain at your disposal for any questions. Have a nice day, The Netatmo team

• 5 / 5

  

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  I’m happy with the service I get from Netatmo. Sometimes they surprise me with how quickly a product reaches my door. And in the past when I have had a technical issue, Netatmo of resolved the problem very quickly.

  Review of 26/04/2022, following an experience of 23/03/2022 by ROB W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Took a few days for customer services to respond to a query.

  Review of 18/04/2022, following an experience of 19/03/2022 by SHANNON C. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  They are very fast to take your money and ship your order. You better hope that nothing goes wrong as their customer support is much slower - feels like they are not employing enough people and its all performed by web forms - really frustrating!

  Review of 18/04/2022, following an experience of 11/03/2022 by JAMES R. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Hello Sam, Thank you for your review, This is not the experience we want you to have, rest assured we are taking measures to offer you a faster service. Our support team will contact you shortly to help you resolve this situation. Best regards, The Netatmo team

  Answer by James R

  

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  Hi, The replacements have not arrived. I’ve just tracked the two DHL shipments and they are listed as having been returned to Netatmo. Could you take a look and confirm what is happening? The shipment numbers sent to me by DHL are: 8022335064 8022335086 Many thanks

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• 5 / 5

  

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  Great service with regular updates

  Review of 15/04/2022, following an experience of 12/03/2022 by MOHAMMED H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Terrible customer service… Item arrived without bracket or strap to hang it… Raised to Customer Service but they were not interested. I would avoid this company.

  Review of 15/04/2022, following an experience of 09/03/2022 by KARL B. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Hello Paul, Thank you for your review, Our priority is to offer you the best possible user experience, we appreciate your feedback and take it into account. The support is not included because this is a replacement product, we have received your email, we will send you a new one as requested. Have a nice day, The Netatmo team

• 5 / 5

  

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  Had to order a replacement outdoor module as existing one faulty and out of warranty. Customer service contact was ok and new module despatched promptly.

  Review of 08/04/2022, following an experience of 25/02/2022 by KEVIN M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The email sent to help me was helpful. However due to our own stupidity we couldn't solve the issue so I ordered a new unit. Then a neighbour solved the problem so didn't need the new unit. Was sent a return label and issued with a refund within 2 weeks. Very impressed

  Review of 08/04/2022, following an experience of 26/02/2022 by REECE M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  My order arrived in good time

  Review of 08/04/2022, following an experience of 01/03/2022 by BRUCE M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  It has taken me months to get a replacement for a faulty anemometer which was still under warranty. I even contacted the head office in France. The customer service is worthless as is the warranty if you have to go through endless hoops top get a response. I would not recommend Netatmo customer service, you take a chance with them.

  Review of 08/04/2022, following an experience of 03/03/2022 by NICK R. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Hello, Thank you for your review, This is not the experience we want you to have, rest assured we are taking measures to offer you a faster service. We have found your support request and we see the situation is now resolved. We remain at your disposal for any questions on helpcenter.netatmo.com Have a nice day, The Netatmo team

  Answer by Nick R

  

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  easy answer after the event. have a nice day after months of not having a nice day

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• 1 / 5

  

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  The batteries that netatmo provided started leaking in my valve. They were going to send me a new one, but I never received it nor are they responding to my messages.

  Review of 08/04/2022, following an experience of 01/03/2022 by VANESSA W. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Dear Jocelyn, Thank you for your review. This is not the experience we wish you, this was an exceptional situation we appreciate your feedback on what happened. We have reached out to you directly to solve this issue. We remain at your disposal for any questions on helpcenter.netatmo.com. Have a nice day Netatmo customer service

• 4 / 5

  

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  Only disappointment was needing to replace supplied batteries within 2 weeks

  Review of 07/04/2022, following an experience of 02/03/2022 by IMOGEN D. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I received a rain guage direct from NETATMO with corroded batteries. After unnecessary delays, a replacement was shipped that never made it past their own French customs. Quite why has never been explained. With two failures to provide the product, I requested a refund instead. Two weeks later I am still waiting for the refund. Netatmo has failed to provide a service at every possible point and I am still owed money by this company. Unacceptable on every count

  Review of 07/04/2022, following an experience of 01/03/2022 by NATALIE L. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Dear Nigel, Thank you for your review. This is not the experience we wish you, this was an exceptional situation we appreciate your feedback on what happened. The refund of your order has been processed. We remain at your disposal for any questions. Have a nice day, Netatmo customer service

• 1 / 5

  

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  Faulty product on receipt. Corroded batteries that had also fused to the contacts. Needless delays in getting a replacement followed. Three weeks later I was sent a replacement, which never arrived. Apparently it didn’t pass customs and never left France. It was returned to Netatmo, who didn’t inform me what had happened. I’ve requested a full refund. Nice products, but beware of the poor service should items go wrong. I would suggest any customer outside of France not to order from them directly. Go through Amazon or a local stockist instead.

  Review of 24/03/2022, following an experience of 04/02/2022 by CHARLES L. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Hello Nigel, Thank you for your review, This is not the experience we wish you, there was an exceptional situation with the DHL delivery and we appreciate your feedback on what happened. Rest assured we will be taking measures to make sure this situation does not happen again. Your refund will be effective within 8 business days. We remain at your disposal for any questions, Best regards, The Netatmo team

  Answer by Charles L

  

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  I seem to be the subject of two ‘exceptional’ situations. A faulty product and failed delivery of a replacement. As for the customs rejection, I wasn’t informed of this at any stage. I left it a week and then contacted you to confirm it had been returned to your depot. No offence to anyone personally, but, as I say, the whole thing has been a shambles from start to finish. A refund means I have my money back (although, again, there is absolutely no justifiable reason for its delay. It should be instant). But beyond that, nothing more offered by NETATMO for the inconvenience. Certainly nothing to convince me to update my initial review. Regards. Nigel

  Answer by Charles L

  

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  I seem to be the subject of two ‘exceptional’ situations. A faulty product and failed delivery of a replacement. As for the customs rejection, I wasn’t informed of this at any stage. I left it a week and then contacted you to confirm it had been returned to your depot. No offence to anyone personally, but, as I say, the whole thing has been a shambles from start to finish. A refund means I have my money back (although, again, there is absolutely no justifiable reason for its delay. It should be instant). But beyond that, nothing more offered by NETATMO for the inconvenience. Certainly nothing to convince me to update my initial review. Regards. Nigel

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• 3 / 5

  

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  Customer support very slow

  Review of 24/03/2022, following an experience of 27/02/2022 by AMELIA W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  great

  Review of 24/03/2022, following an experience of 15/02/2022 by DENNIS L. *

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• 2 / 5

  

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  terribly slow and they did not read my note as i tried everything they suggested. finally sent out a replacement camera - which does not work!!!

  Review of 23/03/2022, following an experience of 02/02/2022 by RUTH C. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Hello Joseph, Thank you for your review, This is not the experience we want you to have, rest assured we are taking measures to offer you a faster service. We have found your support request and we see your SD card is being replaced. Best regards The Netatmo team

• 5 / 5

  

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  :).

  Review of 15/03/2022, following an experience of 08/02/2022 by ELEANOR J. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Very dissatisfied I still have not received my new thermostat. Three times it has been sent only to be returned to sender by the shipping port as incomplete or incorrect documentation. Every email I said has taken weeks to get a reply have no UK or French phone contact number to talk to a person to get quicker response. Not at all happy

  Review of 15/03/2022, following an experience of 07/02/2022 by ALEX M. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Dear Lorraine, Thank you for your review. This is not the experience we want you to have, rest assured that this is an exceptional situation. I notice that our customer service has already solved this situation and sent you a replacement order in the meantime. We remain at your disposal for any questions on helpcenter.netatmo.com. Have a nice day, Netatmo customer service

• 1 / 5

  

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  This hasn’t arrived still……

  Review of 10/03/2022, following an experience of 02/02/2022 by DAMIEN H. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Dear Natasha, Thank you for your review. This is not the experience we want you to have, rest assured that this is an exceptional situation. We have reached out to you directly to solve this issue. We remain at your disposal for any questions on helpcenter.netatmo.com Have a lovely day Netatmo customer service

• 1 / 5

  

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  Following order, everything seemed to be going to plan and received a delivery date and tracking link. From then on everything went wrong, courier DHL instead of delivering returned to sender for no reason. Suggest you need to get a reliable courier for your business!

  Review of 10/03/2022, following an experience of 31/01/2022 by STACEY R. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Dear Stephen, Thank you for your review. This is not the experience we want you to have, rest assured that this is an exceptional situation. We have reached out to you directly to solve this issue. We remain at your disposal for any questions on helpcenter.netatmo.com Have a lovely day Netatmo customer service

• 1 / 5

  

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  It hasn’t arrived!! The courrier information said it had been returned to sender when on transit through France? Can you please resend.

  Review of 01/03/2022, following an experience of 21/01/2022 by HANNAH H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I have not received my order so I am very disappointed

  Review of 28/02/2022, following an experience of 23/01/2022 by RYAN W. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Poor opinion. I ordered online. The goods were dispatched and I had a delivery date. Without informing me, Netatmo recalled the package. It was only when I chased it up was I informed. Eventually it was re-sent, but after the deadline delivery date I gave them. Absolute incompetent outfit. OK, maybe I was unlucky but that is how my experience went.

  Review of 27/02/2022, following an experience of 19/01/2022 by CHARLOTTE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Order was processed and delivered quickly.

  Review of 23/02/2022, following an experience of 18/01/2022 by COURTNEY J. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Customer services are pleasant to deal with but the unreliable product lets them down.

  Review of 23/02/2022, following an experience of 07/01/2022 by VANESSA R. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Hello Mike, Thank you for your review, Our priority is to offer you the best possible user experience, we appreciate your feedback and take it into account. If your products are still not working optimally, please contact us on helpcenter.netatmo.com, we will help you resolve this situation. Sincerely, The Netatmo team

• 1 / 5

  

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  The order returned to netatmo the same day as despatch. I contacted them and, nada. Totally unimpressed. Order not delivered.

  Review of 21/02/2022, following an experience of 14/01/2022 by VICKY C. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Have to give 1 star (no option for zero) as the items I ordered which were showing in stock at time of order have yet to arrive after over 4 weeks. Items ordered from the USA after that have arrived safely so no blaming it on shipping delays.

  Review of 21/02/2022, following an experience of 07/01/2022 by TEAGAN M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Everything went very smoothly and there was plenty of information to allow me to decide on my purchase

  Review of 07/02/2022, following an experience of 12/01/2022 by MICHAEL G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good information on all products and easily accessible technical materials.

  Review of 07/02/2022, following an experience of 11/01/2022 by JASON D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very Good. The delivered product was faulty, however it was promptly diagnosed and replaced. The mark of good customer service is how do they handle things when they go awry, on this showing, very well. I was talked through the diagnosis, and as soon as it was clear the item was faulty, a new one was ordered and a returns label sent to me.

  Review of 07/02/2022, following an experience of 13/01/2022 by HELEN E. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  This order hasn’t yet turned up.

  Review of 07/02/2022, following an experience of 31/12/2021 by EMMA H. *

  *Pseudonymized data at the request of the author

  Answer by shop.netatmo.com

  

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  Dear Chris, Thank you for your review. This is not the experience we want you to have, there was an exceptional situation with the DHL delivery. We have just sent you a message to help you solve this situation as soon as possible. Have a nice day, Netatmo customer service

• 5 / 5

  

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  1 week delivery and considering was over Christmas period is more than acceptable

  Review of 26/01/2022, following an experience of 30/12/2021 by CLAIRE P. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Received a faulty product. The guy in tech support was very helpful confirming the device was faulty and organising a code so that I could order a new product. However it has not been 6 weeks since ordering and I still have not received the product. This is my first experience with Netatmo and would not order again based on this experience. Never had any such issues with other smart home/tech products from other companies.

  Review of 26/01/2022, following an experience of 04/12/2021 by SOPHIE K. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Jawad was my email contact and he assisted me to prove my anemometer was faulty.

  Review of 26/01/2022, following an experience of 21/12/2021 by ADAM A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The site was easy to use and the replacement outdoor unit was in strck, the additional room unit room was not. Dispatch and support for instalation were excellent.

  Review of 21/01/2022, following an experience of 21/12/2021 by WAYNE S. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  If you live in Aust, nightmare. They don’t sell the outdoor module in Aust, but then refuse to allow us to order online and ship to Aust. I had to go through (and pay) a mail redirection service to get it to Aust! If you don’t sell it in Aust, DONT then block us ordering it online!

  Review of 21/01/2022, following an experience of 04/12/2021 by FINLEY Y. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It was an ok experience. I ordered what I wanted and it arrived not long after.

  Review of 21/01/2022, following an experience of 03/12/2021 by ISOBEL D. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Netatmo service support were very helpful but it still took over 4 weeks for the spare part to be delivered due to poor paper work.

  Review of 20/01/2022, following an experience of 06/12/2021 by MIKE P. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Product didn't arrive. I contacted Netatmo shop to advise them that the product had returned to them. They still haven't shipped the product (3 weeks later), so it remains vaper-ware...

  Review of 20/01/2022, following an experience of 14/12/2021 by ISAAC J. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  ordered on the 29th novmebr 2021 still waiting for it and we are now on 4th january 2022

  Review of 19/01/2022, following an experience of 29/11/2021 by LILLY W. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  The order was shipped and then returned to the shipper. I never received the item.

  Review of 17/01/2022, following an experience of 01/12/2021 by ABBIE B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy ordering process and I had no need to contact anyone.

  Review of 14/01/2022, following an experience of 07/12/2021 by ARCHIE B. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  ORDER STILL NOT RECEIVED 30/12/2021

  Review of 14/01/2022, following an experience of 07/12/2021 by LINDA M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  So far a very bad customer experience. Slow to no response (no phone number to call - so have to rely on email). Still haven’t received my replacement unit.

  Review of 14/01/2022, following an experience of 06/12/2021 by SUMMER S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Arrived safely

  Review of 14/01/2022, following an experience of 02/12/2021 by ALEXANDRA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to use site. Package arrived on time and was easily tracked. Products are of great quality.

  Review of 13/01/2022, following an experience of 06/12/2021 by DAMIEN M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  The order was returned when it was needed for a repair to the smart doorbell. There was no reason as to why it was returned.

  Review of 13/01/2022, following an experience of 06/12/2021 by TIM G. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Radiator valves come without fixtures for British radiators. You then have to buy some small plastic rings for £15 from netatmo. Clearly they could include them but choose not to in order to sell you some extortionately priced pieces of plastic

  Review of 13/01/2022, following an experience of 29/11/2021 by CONNOR K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Site was easy to use. Had a bit of an issue finding out when the items were going to be dispatched, but incredibly I’d got in touch via the online help, service was very swift and the items came in good time.

  Review of 13/01/2022, following an experience of 29/11/2021 by CHRISTOPHER S. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Still not arrived

  Review of 13/01/2022, following an experience of 30/11/2021 by ABBIE D. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  During the shipment process the company forgotten to attach the invoice to the packaging, so it was held at French Border Control and sent back to Netatmo. Now, 1 month and 2 days after me paying for the order, they still have not sorted it out and I still don't have neither the thermostat nor the money. Customer service does not exist at Netatmo, as it takes about a full week (!!!) to respond to my emails, and there is no phone number to reach them via phone. NOT RECOMMENDED AT ALL!

  Review of 12/01/2022, following an experience of 26/11/2021 by REECE C. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Good product. Super slow delivery.

  Review of 12/01/2022, following an experience of 28/11/2021 by SONIA A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Delivery a little slow....but probs Brexit stupidity more than Netatmo..

  Review of 12/01/2022, following an experience of 27/11/2021 by MOHAMMED R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  excellent service, shipping was in timely manner despite pos-Brexit issues

  Review of 12/01/2022, following an experience of 29/11/2021 by CHRISTOPHER W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Easy to order, quickly and accurately delivered

  Review of 10/01/2022, following an experience of 29/11/2021 by JAMES G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very Good

  Review of 10/01/2022, following an experience of 26/11/2021 by JOSEPH C. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I ordered the cam on 27Nov but still not received it on 25Dec. CS shipped it twice but DHL returned both. CS said will investigate with carrier which in DHL. No reply for a week again and I chased for update. No investigation result CS just simply ask me to refund. Horrible CS experience and when can I get my items ???????????

  Review of 10/01/2022, following an experience of 27/11/2021 by MARK W. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Rain sensor not worked since opening package. Reported fault but no response. Over priced for cheap Chinese made tat

  Review of 08/01/2022, following an experience of 27/11/2021 by MARK R. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Poor website, poor/overstretched support, product arrived with wrong plug - unable to use.

  Review of 05/01/2022, following an experience of 25/11/2021 by KEN P. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  One of the 4 units I bought did not work properly, no attempts to get any support have yielded any results. In the end I had to try several workarounds myself until it worked. A less tech savvy user would be left even more let down.

  Review of 04/01/2022, following an experience of 25/11/2021 by CLAIRE H. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  site was easy enough to deal with and payment was smooth

  Review of 04/01/2022, following an experience of 25/11/2021 by FREYA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great

  Review of 04/01/2022, following an experience of 25/11/2021 by CAROLINE W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great company to purchase from superior products great service very quick purchase highly recommended

  Review of 31/12/2021, following an experience of 26/11/2021 by BRUCE C. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Very poor service from this company.

  Review of 31/12/2021, following an experience of 25/11/2021 by ALICE W. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Website is good, but trying to contact anyone afterwards is a nightmare and doesn’t I still confidence in the company when something goes wrong!

  Review of 27/12/2021, following an experience of 20/11/2021 by CARMEN S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  My anemometer failed so made contact with Matthieu and Maxime who halped me try to get the sensor to work. this failed. they arranged for a new anemometer to be delivered. Delivery was by DHL, but problems with export delayed delivery. when the sensor arrived I managed to connect to the big unit no problem. Now wether station is fully operational. thankyou

  Review of 24/12/2021, following an experience of 12/11/2021 by LINDSAY M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  very user friendly and easy to navigate across different parts of the Eshop also, all the required technical details & FAQ are very useful highly reccomended

  Review of 24/12/2021, following an experience of 16/11/2021 by HELEN M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Never received the SD card even after I contacted you again to say it hadn’t arrived.

  Review of 24/12/2021, following an experience of 18/11/2021 by LEXI C. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  At first I love the ideas of having a product endorsed by apple as I am an apple fun. When I got my product I thought it was easy to fix not knowing it was a matter of an expect I needed to contact. Anyway it took me 3 weeks after purchase to get it fixed by an engineer. A week after everything was up an running all my three cameras and the sensors got disconnected. Oh my world it was so temperamental to get it fixed. To cut a long story short I am not satisfied with the product due to the amount of time it takes to even restore it to work is a matter of weeks. My outside camera has stopped working after almost a year of having it and one of my indoor camera is broken and I have to return it. It takes about three weeks for the manufacturer to get back to you. Still I am without security camera. I need the manufacturer to replace the broken one. The most annoying part is that there is no telephone number to call to even communicate. Everything you need from them is through email and it takes weeks before they get back to you. I am very disappointed.

  Review of 24/12/2021, following an experience of 09/11/2021 by NIKKI M. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  The camera did take a long time to come and I had to ask about an update a few weeks after the order. I was told there where some technical problems which was holding up delivery. I never did get a delivery date it just turned up.

  Review of 24/12/2021, following an experience of 18/10/2021 by MATTHEW J. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Updates have corrupted 3 SD cards and I have been promised replacements that never arrive. Avoid!!!

  Review of 23/12/2021, following an experience of 18/10/2021 by FAYE O. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  I had some good support at the start. However, it has become less good as time has gone on.

  Review of 09/12/2021, following an experience of 04/11/2021 by ISLA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Support was very quick to respond and helpful. The shipment was much faster than I was expecting. I can't ask for a better experience

  Review of 09/12/2021, following an experience of 17/11/2021 by LOLA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent

  Review of 09/12/2021, following an experience of 11/11/2021 by KIMBERLY Y. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order