Customer reviews Skimium - Ski Higher La Tania - Location De Ski La Tania

• 5 / 5

  

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  Excellent. The team in the ski hire shop are all first class and very customer focussed to get the right fit. The manager Anthony is a font of ski boot knowledge and very helpful.

  Review of 02/05/2023, following an experience of 23/02/2023 by ALEXA H. *

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• 1 / 5

  

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  I had paid for the ski insurance. Unfortunately a ski did break on holiday and even though I was insured, charged 450€ and told to claim back from Skimium. Skimium say the shop shouldn't have charged me and to seek a refund from them. Customer service is hopeless and both companies saying the other should pay out. Neither company taking responsibility or helping to resolve the issue, with no thought for the customer.

  Review of 02/05/2023, following an experience of 10/03/2023 by SELINA R. *

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• 1 / 5

  

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  I believe that I was overcharged for my booking. I followed this up with an email but have not had any response. My email -I believe that I have been over charged for this booking and would ask that you consider this and reply as soon as possible please. The advertised price for the Emotion pack with ski boots was 146.96 euros and I ordered 4 of these. The advertised price for the Experience ski was 146.68 euros and I ordered 2 of these. see image 1795 attached The total therefore should be 146.96 x 4 and 146.68 x 2 = 881.20 + 72.00 Guarantee = 953.20 Less discounts ( Decathalon 5%, FEV5 5% and 4+packs 5%) 953.20 x 15% = 142.98 953.20 - 124.98 = 810.22 + booking fee 6.00 = 816.22 euros The actual charge was 866.46 so an additional 50.24 euros has been added and I am requesting that this is refunded if possible please. see image 1797 - It is not clear how the total price has been calculated Interestingly when I added the items to the basket the price changed from 146.96 to 166.70 euros and 146.96 changed to 166.40 euros - can you explain this please see image 1796 It is very difficult from the prices stated on the website as image 1795 to work out how your total price has been calculated? Your response would be appreciated. Thank you

  Review of 25/04/2023, following an experience of 27/02/2023 by LOLA B. *

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• 5 / 5

  

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  Easy and worked out as it described

  Review of 06/04/2023, following an experience of 02/02/2023 by JENNIFER D. *

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• 5 / 5

  

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  Yes.

  Review of 28/03/2023, following an experience of 17/10/2022 by NICOLE B. *

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• 5 / 5

  

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  Good communication and straightforward booking process.

  Review of 28/03/2023, following an experience of 22/01/2023 by KATIE T. *

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• 4 / 5

  

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  no issues encountered

  Review of 16/03/2023, following an experience of 13/02/2023 by GRAHAM G. *

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• 5 / 5

  

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  Easy to use website and helpful staff....the promotions really generated good savings

  Review of 09/03/2023, following an experience of 18/10/2022 by ELLA R. *

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• 5 / 5

  

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  Really easy process. Great service at the LaTania shop.

  Review of 09/03/2023, following an experience of 09/02/2023 by KARL M. *

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• 5 / 5

  

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  Easy to select shop and order what you need.

  Review of 09/03/2023, following an experience of 07/01/2023 by CAROLE W. *

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• 5 / 5

  

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  Easy to do online

  Review of 01/03/2023, following an experience of 10/02/2023 by CHRISTOPHER K. *

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• 5 / 5

  

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  Very easy to use.

  Review of 21/02/2023, following an experience of 23/01/2023 by HEATHER H. *

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• 5 / 5

  

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  Quick and simple to book

  Review of 21/02/2023, following an experience of 13/11/2022 by JADE R. *

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• 5 / 5

  

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  Easy and straightforward process.

  Review of 14/02/2023, following an experience of 22/12/2022 by NICK E. *

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• 5 / 5

  

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  Great service, easy to use & good value

  Review of 09/02/2023, following an experience of 15/01/2023 by JACKSON M. *

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• 3 / 5

  

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  Had to resubmit details several times due to not getting correct dates of hire.

  Review of 09/02/2023, following an experience of 02/01/2023 by JESSICA A. *

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• 2 / 5

  

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  Website is inflexible and could not change orders without full cancellation

  Review of 31/01/2023, following an experience of 06/01/2023 by SABRINA P. *

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• 5 / 5

  

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  Smooth

  Review of 11/01/2023, following an experience of 17/10/2022 by REBECCA T. *

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• 4 / 5

  

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  Yes as booked and paid and received confirmation email

  Review of 11/01/2023, following an experience of 22/11/2022 by REECE A. *

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• 5 / 5

  

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  Easy to access. Clear. Worked well

  Review of 11/01/2023, following an experience of 24/11/2022 by TIFFANY C. *

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• 5 / 5

  

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  Great service.

  Review of 03/05/2022, following an experience of 06/11/2021 by MAISIE W. *

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• 5 / 5

  

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  Good

  Review of 03/05/2022, following an experience of 08/03/2022 by STACEY P. *

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• 4 / 5

  

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  Yes ideally placed - good equipment - reasonable prices

  Review of 19/04/2022, following an experience of 02/04/2022 by BEN K. *

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• 5 / 5

  

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  No comments

  Review of 08/04/2022, following an experience of 09/03/2022 by SUZANNE S. *

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• 4 / 5

  

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  No.

  Review of 08/04/2022, following an experience of 26/02/2022 by NIKKI J. *

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• 5 / 5

  

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  excellent

  Review of 08/04/2022, following an experience of 10/03/2022 by CHLOE J. *

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• 5 / 5

  

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  Great in store staff

  Review of 08/04/2022, following an experience of 04/03/2022 by TRACY E. *

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• 5 / 5

  

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  Keep up the good work!

  Review of 08/04/2022, following an experience of 08/03/2022 by PAUL H. *

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• 5 / 5

  

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  Very flexible with changing uncomfortable boots for one member

  Review of 29/03/2022, following an experience of 13/02/2022 by MEGAN C. *

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• 5 / 5

  

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  No.

  Review of 24/03/2022, following an experience of 05/03/2022 by RYAN S. *

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• 4 / 5

  

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  Yes

  Review of 16/03/2022, following an experience of 03/03/2022 by SASHA E. *

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• 5 / 5

  

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  No-

  Review of 16/03/2022, following an experience of 15/01/2022 by DAVID P. *

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• 5 / 5

  

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  Yes set up was good

  Review of 13/03/2022, following an experience of 13/01/2022 by PHILIP A. *

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• 5 / 5

  

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  The staff were very knowledgeable and helpful. Very impressed. Will definitely use again.

  Review of 13/03/2022, following an experience of 16/02/2022 by DYLAN G. *

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• 5 / 5

  

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  Highly recommend, great staff and equipment.

  Review of 13/03/2022, following an experience of 16/02/2022 by ALAN R. *

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• 5 / 5

  

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  Well organised. Great knowledgeable staff

  Review of 13/03/2022, following an experience of 23/02/2022 by CAROLE K. *

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• 4 / 5

  

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  Very good service from everyone

  Review of 13/03/2022, following an experience of 30/10/2021 by CARLIE M. *

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• 5 / 5

  

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  Brilliant

  Review of 03/03/2022, following an experience of 06/02/2022 by FLORENCE R. *

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• 5 / 5

  

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  Good

  Review of 03/03/2022, following an experience of 04/02/2022 by JASON S. *

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• 5 / 5

  

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  Thery were Happy to swap painful boots and skis for a board

  Review of 02/03/2022, following an experience of 16/01/2022 by MARTIN S. *

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• 5 / 5

  

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  Best rental team I’ve used in 20 years

  Review of 01/03/2022, following an experience of 01/02/2022 by ETHAN B. *

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• 3 / 5

  

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  A little let down by the quality of the skis

  Review of 01/03/2022, following an experience of 31/01/2022 by MOHAMMED C. *

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• 3 / 5

  

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  It was ok but have had better service in the past

  Review of 25/02/2022, following an experience of 24/01/2022 by IAN R. *

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• 5 / 5

  

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  Staff great, no issue with equipment - all fine for the kids. Thanks.

  Review of 22/02/2022, following an experience of 28/01/2022 by CHRISTIAN A. *

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• 5 / 5

  

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  All good

  Review of 15/02/2022, following an experience of 15/01/2022 by CHRISTOPHER W. *

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• 5 / 5

  

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  I received an excellent service. My hired skis were accidentally picked up by a fellow skier and hers were left behind. The ski higher staff could not have been more helpful. They gave me another pair of fantastic skis immediately so that I didn’t miss any time on the slopes and then called me to tell me that my original skis had been returned to them and gave me the option of returning to change the skis back. I was quite a distance away and delighted with the replacement skis so I didn’t take them up on this offer, but it was a relief to be told that my original skis had been returned and I appreciated receiving the call. Highly recommend this ski hire shop.

  Review of 15/02/2022, following an experience of 13/01/2022 by RACHEL T. *

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• 5 / 5

  

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  Very pleasant informative staff.

  Review of 15/02/2022, following an experience of 15/01/2022 by ROWENA R. *

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• 5 / 5

  

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  Never any drama changing skis thru the week. Highly recommended

  Review of 12/02/2022, following an experience of 15/01/2022 by ALEXANDER P. *

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• 2 / 5

  

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  Not satisfied for the reasons mentioned above.

  Review of 27/01/2022, following an experience of 18/11/2021 by SIENNA R. *

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• 5 / 5

  

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  Neat, clean and tidy.

  Review of 11/01/2022, following an experience of 02/11/2021 by CHRIS P. *

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• 5 / 5

  

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  N/A

  Review of 10/01/2022, following an experience of 15/12/2021 by JOEL C. *

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• 1 / 5

  

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  No contact regarding a refund

  Review of 13/04/2021, following an experience of 09/10/2020 by JADE W. *

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• 5 / 5

  

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  Easily the best place to hire ski equipment in La Tania (and I've tried them all over the years). Fast, efficient, friendly service. Highly recommended.

  Review of 15/08/2020, following an experience of 06/01/2020 by JOE L. *

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• 4 / 5

  

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  Very good experience with Skimium in La Tania!

  Review of 11/08/2020, following an experience of 10/03/2020 by WENDY R. *

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• 5 / 5

  

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  Very good service as always. Staff happy to change skis, boots if not satisfied after trying out.

  Review of 11/08/2020, following an experience of 13/12/2019 by ALISON C. *

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• 4 / 5

  

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  It was half term so expected it to be very busy and it was, so it's always going to be a little frenetic.

  Review of 11/08/2020, following an experience of 14/12/2019 by PATRICIA R. *

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• 5 / 5

  

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  Really helpful staff, got me kitted out in no time. they even gave me a partial refund when i brought my gear back a day early. Would recommend using them

  Review of 10/08/2020, following an experience of 11/02/2020 by SCOTT S. *

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• 5 / 5

  

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  I've rented from Ski HIgher twice, and I've been very impressed both times. The equipment is first-rate, and the people are even better! They are very efficient without making us feel hurried, and even in busy times they are smiling and welcoming. I won't rent from anyone else.

  Review of 10/08/2020, following an experience of 19/02/2020 by KARL R. *

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• 5 / 5

  

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  Very friendly and helpful with making sure we had the right equipment and all fitted correctly. And the boots where nice and comfortable. This was the third season I have used skimium , and always have received a friendly service.

  Review of 10/08/2020, following an experience of 11/02/2020 by KARL R. *

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• 5 / 5

  

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  Excellent! Nothing was too much trouble... changing boots, skis, poles, right through the week, no problem! Excellent quality equipment, well serviced... Great staff!

  Review of 10/08/2020, following an experience of 23/12/2019 by SOPHIA M. *

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• 1 / 5

  

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  We couldn’t travel and did not use your services. I did try to contact you but with no success

  Review of 10/08/2020, following an experience of 15/12/2019 by RUTH H. *

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• 5 / 5

  

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  Very warm staff, extremely kind and helpful, and also exceeded they’re job requirements helping me.

  Review of 10/08/2020, following an experience of 19/12/2019 by JOSEPH C. *

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• 5 / 5

  

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  We wanted to try snow boarding on the last day. Asked in the shop regarding swapping our equipment and only too please to help. Would recommend anyone staying at La Tania to use you guys. I will next time I’m there.

  Review of 10/08/2020, following an experience of 30/11/2019 by TARA S. *

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• 5 / 5

  

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  I’ve used Skimium several times in several resorts and never been let down yet ... it’s why I always book Skimium as my first choice ski hire company. Good quality, competitive prices and good staff. Booking online and quote service is excellent as well.

  Review of 10/08/2020, following an experience of 13/11/2019 by MIKE R. *

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