skimium.co.uk

Customer reviews for skimium.co.uk

4.8 / 5 1

Calculated from 786 reviews obtained over the last 12 months

1119 reviews since 03/02/2023

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Information skimium.co.uk

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  • Company

  • Description

    SKIMIUM, partner of DECATHLON: online hire of skiing equipment ➤ Up to 50% discount all year round.

  • Address

    1160, avenue Joseph Thoret 74190 Passy Mont Blanc

  • Website

    https://www.skimium.co.uk/

  • Category

    Other

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Customer reviews

  • 5 / 5 1
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    Very helpful staff .

    Review of , following an experience of by

  • 5 / 5 1
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    Attended the shop at about 2pm on a Saturday and we were the only customers. Granted the shop is not in the centre of the busiest part of La Plagne but in the quieter Plagnes Villages but that is why we chose it - saved time in the long run.

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  • 5 / 5 1
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    Good shop

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  • 5 / 5 1
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    excellent service

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  • 5 / 5 1
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    Excellent and friendly service

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  • 5 / 5 1
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    Wonderful service , will definitely use again :)

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  • 5 / 5 1
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    Good service. No wait, but limited availability of equipment.

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  • 5 / 5 1
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    Great friendly staff. Always helpful.

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  • 2 / 5 1
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    Despite ordering a month in advance when we got to the store 3 of the 4 adults could not get the right sized all mountain skis. We did get them the next day but their was no choice. We paid for the emotion pack which cost SF160. I hire skis at leastv 4 times a year and for this price you get skis that are maybe 2 years old and with a selection. We got Black Crow Vertis skis which frankly were old and beaten up.

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  • 5 / 5 1
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    Very helpful staff and ideally placed for the Ardent lift

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  • 5 / 5 1
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    Excellent service and a joy to deal with Christina and her. Olleagues.

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  • 4 / 5 1
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    Overall as expected...

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  • 5 / 5 1
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    Excellent friendly helpful staff, really great boot fitting advice too.

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  • 1 / 5 1
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    Boots not fitted correctly, skis were broken and grumpy when asked to replace

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Friendly people and good quality equipment.

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  • 5 / 5 1
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    Friendly staff and the equipment was ready for us

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  • 5 / 5 1
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    Good service and equipment

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  • 4 / 5 1
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    As we were flying from South Africa and arriving late afternoon on the Friday, we made an email request to collect our equipment that afternoon. The shop responded favourably but when we went to the shop we were told that we couldn't and that all the equipment had to be dried out from the previous weeks rentals. In the morning a large group had arrived just before us at the shop and we were caught up in a long queue, which is exactly what we were trying to avoid. The equipment we were given had definitely seen better days and was pretty battered and worn. Having said that the staff were very receptive to changing the worn boots and helmet a few days in to our 10 day rental. Overriding feeling was that it was a long way to come to be given second grade equipment.

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  • 5 / 5 1
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    Lovely assistants very helpful and accommodating

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  • 5 / 5 1
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    Really friendly and helpful staff

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  • 5 / 5 1
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    Friendly staff and great service, would recommend and will use next time we visit

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  • 5 / 5 1
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    Staff very helpful, spoke both English and French. Gave us good advice on the conditions and the mountains each day

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  • 5 / 5 1
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    As per my review on Google, me and my group received excellent service from Skimium - ACTION SPORT. We booked 10 sets of skis on the Skimium website ahead of our trip to Morzine in March. We arrived to collect the skis at 18:30 on Sunday evening (30 minutes before closing). The Skimium staff provided great service and were extremely efficient. Our group was attended to by three staff members within minutes of arriving. The equipment and boots were in good condition and served us well for the week of our stay. One of our group required a boot change midweek due to a sizing issues. This was done without any issues or charge. Would recommend and use again.

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent service from booking to return. The shop staff were super helpful.

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  • 5 / 5 1
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    Possibly the best kit we have ever had. For me the boots were the most comfortable ever. The girls helmets were very clean and in really good condition. Pick up and drop off quick and easy.

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  • 5 / 5 1
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    The customer service at Skimium was excellent and supportive! Always friendly and accepting of three little children too!

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  • 5 / 5 1
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    Centrally located, very friendly & informative

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  • 5 / 5 1
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    Great location opposite the main chair lift and gondola so no need to carry them far. Light & airy shop so you don’t get hot when putting on your boots. Well organised and helpful English speaking staff. Good quality skis

    Review of , following an experience of by

  • 2 / 5 1
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    Took out the insurance but one it soms skis snapped at the back and I had to pay 50 euro. They were old skiis in their second season and clearly had a latent defect. My son is only ;6kg and was skiing with an instructor on the piste. Never seen a break like this in 43 years of skiing

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  • 5 / 5 1
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    Cyril sports - the ONLY place to hire kit in ALPE DHUEZ. So glad I found this place and the 5* reviews were very accurate. I’ve never known such attentive and fabulous customer service (didn’t think I’d be writing this about something as basic as ski hire)

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  • 5 / 5 1
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    Everything was smoothly handled by the store workers, in receiving and returning the equipment. Thank you very much for the service!

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  • 5 / 5 1
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    Kind and flexible staff. Thought along with my wishes.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Excellent, helpful

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  • 5 / 5 1
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    Helpful staff

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  • 4 / 5 1
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    Friendly staff, quick and easy. Equipment old and poor condition albeit worked fine

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  • 5 / 5 1
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    Great

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  • 5 / 5 1
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    Very easy experience, I would rent from them again.

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  • 5 / 5 1
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    Fantastic service efficient affordable and great products. Staff are all friendly and knowledgeable- thanks all see you next time

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  • 5 / 5 1
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    Very helpful and have options of skis which I could have. Bindings were a bit loose but this is typical of ski rental

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  • 5 / 5 1
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    Great service and value for money. Skis and boots were excellent.

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  • 5 / 5 1
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    Great staff, great service, recommend.

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  • 5 / 5 1
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    The employees were very helpful and very compassionate when I was having a nightmarish morning. I greatly appreciate their assistance and suggest that they get a raise.

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  • 5 / 5 1
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    Prompt service from a helpful and knowledgeable team. Quality of equipment was great and nothing was too much trouble. Highly recommended.

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  • 5 / 5 1
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    Sophie and her team were excellent.

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  • 5 / 5 1
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    What a brilliant way to pre-book one’s equipment. Easy website AND IT WORKED! Upon arrival in Wengen it could not have been easier or more friendly. It almost became a habit to ask their ski run for the days advice. Could not have been a nicer experience. Thank you.

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  • 5 / 5 1
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    Helpful staff. Spoke English and quick service. Also competitive price.

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  • 5 / 5 1
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    Helpful staff and excellent service

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  • 4 / 5 1
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    Store was easy to locate and staff pleasant. Simple to book on line but the system would not accept my Decathlon card number, stating it did not exist so I was unable to claim the 5% discount. I paid for an All Mountain Ski and wanted to try Elan Ripstick or Volkl Blaze or Fischer Ranger. The store had none of these and it appeared to have a vast stock of Kastle skis. I accepted the DX84, the snow conditions were variable, the ski was ok but not what I wanted to try. It also had a Skiset logo on the tip!

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  • 5 / 5 1
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    Excellent and friendly staff

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  • 5 / 5 1
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    The easy booking and good price for good equipment was only surpassed by the most excellent customer service. Real local, really friendly, really really great experience. Thanks to all the team and specifically the gentleman working 25th-27th of March 2024. You were wonderful with the kids. Cheers

    Review of , following an experience of by

  • 5 / 5 1
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    Sophie is always an absolute joy to see again!

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  • 5 / 5 1
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    Grest service. Easy pickup

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    VERY PROFESSIONAL AND POSITIVE ATTITUDE

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  • 5 / 5 1
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    Staff super helpful, facilities and kit great. They even stored our ski boots which werent hired for us.

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  • 5 / 5 1
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    Excellent service, fast and efficient. Friendly and helpful staff.

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  • 5 / 5 1
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    very smooth and profesional sevice

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  • 5 / 5 1
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    Excellent and easy

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  • 5 / 5 1
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    Lovely staff

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  • 5 / 5 1
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    The staff were all friendly and helpful. The price was good and the equipment was perfect!

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  • 5 / 5 1
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    Very helpful and friendly staff

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  • 4 / 5 1
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    Great customer service. We had a couple of issues with the condition of the gear and availability, but the team rectified them brilliantly. Also good value for money.

    Review of , following an experience of by

  • 1 / 5 1
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    Heel binding on one of the Skis was broken, causing it to slowly slide back by itself while skiing. Ski came off on the Arolles black run so I had to slide part of the icy run on my body causing me bruising which made sitting and skiing uncomfortable for the rest of the trip. Lucky, considering how much worse my injuries could have been. Person issuing the equipment seemed dazed/confused the entire time. And this is perhaps why the broken binding wasn't noticed. Would have had to walk 1km+ uphill in Ski boots had i not known how to adjust a heel binding myself. Store representative confirmed that the heel binding was broken, justifying it saying it was "very rare". Clearly not stringent enough testing of equipment before issuance! Store representative then gave me an email to contact regarding a refund, but when I emailed this address I received a automatic reply saying I required an "exceptional refund form" from the store. This clearly should have been told to me in the store, alone with the form.

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  • 5 / 5 1
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    Excellent service.

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  • 5 / 5 1
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    We were lucky that the store was quiet and we had a helpful member of staff who got the four of us sorted in no time. A very good experience and one we'll be happy to repeat.

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  • 4 / 5 1
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    Kit was all available at the correct time

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  • 5 / 5 1
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    Great quality equipment. Swift and friendly service in the store.

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  • 5 / 5 1
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    The staff were very freindly AND HELPFUL.

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  • 5 / 5 1
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    The guys were great, extremely helpful

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  • 5 / 5 1
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    Friendly efficient service and went out of way to ensure the correct equipment issued. It was near closing time when we arrived but didn’t rush us.

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  • 5 / 5 1
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    Everything was perfect. The stuff, the equipment and the service in store. Next time Skimium will be my first option.

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  • 5 / 5 1
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    Fantastic service!

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  • 5 / 5 1
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    Brilliant. No drama. Collected and fitted skis quickly. Return was even more simple. We really liked our skis. One of the best ever

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  • 5 / 5 1
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    Everything went smoothly as always, many thanks

    Review of , following an experience of by

  • 4 / 5 1
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    The equipment was a little tired but perfectly adequate

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  • 5 / 5 1
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    Very helpful and great service.

    Review of , following an experience of by

  • 2 / 5 1
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    Poor, I had to help our whole group with boots. The rental person didn’t care at all

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  • 5 / 5 1
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    Great

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  • 5 / 5 1
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    Excellent service, and excellent skis. Ordered the premium skis and (unlike some stores) received excellent skis.

    Review of , following an experience of by

  • 5 / 5 1
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    No, all good

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent service thank you! Had to change my boots after a day on the slopes but I was welcomed back without any hassle. We always use Skimium because of their reliability. Well done!

    Review of , following an experience of by

  • 3 / 5 1
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    I ordered a premium snowboard but they clearly only had one type so I may as well have hired a beginner one and saved some money. The condition of the board was poor, I took it back and asked to have it sharpened but the following day the edges were still very blunt.

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  • 5 / 5 1
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    Good organised service, got our equipment promptly, I booked for 3 people, the equipment was cost effective for the week.

    Review of , following an experience of by

  • 5 / 5 1
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    As always, very friendly and helpful. Skis were prepared well and ready for immediate collection.

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  • 5 / 5 1
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    Easy to reserve, pick up and drop off. Good quality equipment.

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  • 5 / 5 1
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    I went back to change my skis and the staff were very helpful.

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  • 5 / 5 1
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    Franck was especially helpful Extremely good technical knowledge and customer service

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  • 5 / 5 1
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    Friendly staff, responsive to my needs, very quick service.

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  • 5 / 5 1
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    The equipment was good and the pick and return was very quick and simple.

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  • 5 / 5 1
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    Very friendly and looked after us well

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  • 5 / 5 1
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    Shop assistant chose a great pair of skis for me, good for piste and powder.

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  • 5 / 5 1
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    SOPHY AND HER STAFF ARE EXTREMELY HELPFUL AND FRIENDLY. THE EQUIPMENT THAT WAS CHOSEN FOR US WAS PERFECT FOR THE CONDITIONS AND OUR LEVEL OF ABILITY. THANK YOU AGAIN FOR BEING THE PERFECT SKI SHOP

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  • 5 / 5 1
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    N/a

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  • 5 / 5 1
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    everything alright!

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  • 4 / 5 1
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    Nice store and friendly staff however we were told that we could get our kit fitted night before first day rental however on arrival were told it wasn’t possible due to its business

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  • 5 / 5 1
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    Superb

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  • 5 / 5 1
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    Excellent service, very helpful in the store to ensure you have the correct fit with a good selection of skis to suit the conditions

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 2 / 5 1
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    Nice guys but having ordered all mountain or premium skis they only had one set of carvers in my size

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  • 5 / 5 1
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    Cyril Sports. First class all round

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  • 3 / 5 1
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    Did feel that the staff member was very knowledgeable and gave my friend a broken ski pole.

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  • 5 / 5 1
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    Excellent service. Provided another set of skis free of charge for the day when another guest at my hotel accidentally took mine.

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  • 5 / 5 1
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    The staff were great. I’m a 50 yr old woman and I ski a lot in BC - mostly Whistler. I was delighted to be treated like a skier by your staff member, and not like a 51 yr old woman who sometimes skis. He was great & helped me out when I switched skis after two days.

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  • 5 / 5 1
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    Great

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  • 5 / 5 1
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    Great customer service, friendly and knowledgeable. Was really impressed with the skis I hired.

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  • 5 / 5 1
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    Excellent service and equipment

    Review of , following an experience of by

  • 5 / 5 1
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    So reliable year after year

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  • 5 / 5 1
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    Smooth and easy. Thankyou. Minor issue with ski. Poss needed slightly better maintenance

    Review of , following an experience of by

  • 5 / 5 1
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    The store is easy to find in the centre of Val Thorens. The staff were very patient and helpful, particularly Roman, who helped with our boot fitting. Collecting our equipment at 3pm the day before meant that there were no queues and no pressure. Equipment was not pristine, it was late in the season, but was all perfectly good condition and worked well. Thanks Team Skimium!

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  • 5 / 5 1
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    Friendly and efficient

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  • 5 / 5 1
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    Superb service. Really nice and friendly and couldn’t be more helpful. Will definitely be back next year.

    Review of , following an experience of by

  • 5 / 5 1
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    Equipe pro et fun. Agréable à chaque passage.

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  • 5 / 5 1
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    Quick service, nice staff, good equipment (I have wide feet and you had wide boots) and generally a positive experience

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  • 5 / 5 1
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    Great service, so helpful and awesome kit. What more could we ask for!

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  • 5 / 5 1
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    Always welcoming and professional. Excellent advice and quality equipment.

    Review of , following an experience of by

  • 5 / 5 1
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    Quick service picking up and returning skis. Friendly and knowledgeable staff.

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  • 5 / 5 1
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    Friendly staff, centrally located, perfect - beside ski lift and lift pass kiosk.

    Review of , following an experience of by

  • 4 / 5 1
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    Skis were ready after 6pm day before or morning of rental period - this is a little later than my experience in other shops (usually after 4:30pm). The skis set aside for me were not in the same category I had reserved however these were quickly changed for something closer to my expectation. They did provide a few options when asked. Skis were a new model and in good condition. Good value when bought with online discount.

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  • 5 / 5 1
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    Shop staff very helpful, used in 2023 and came back in 2024 due to friendly and helpful staff, nothing is too much trouble.

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  • 5 / 5 1
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    I was surprised that my younger daughter was given a longer set of skis than myself and my older daughter when the younger daughter is shorter and a less experienced skier than myself and my older daughter. I wished I had noticed that sooner. She struggled all four days of skiing.

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  • 5 / 5 1
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    Excellent service - quick and friendly and good equipment

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  • 5 / 5 1
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    Great equipment and very friendly helpful staff, thanks.

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  • 5 / 5 1
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    Brilliant - the team are excellent and nothing was too much

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  • 5 / 5 1
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    Great and attentive team eager to fit you with right equipment. Well done and thank you.

    Review of , following an experience of by

  • 4 / 5 1
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    Very friendly, helpful service. Absolutely no problem at all when some of the group needed to change their skis. The only reason not given 5 is that we gave all our info up front, hight weight etc but were asked it again whilst fitting skis. Maybe the team could print off this info in readiness so we don’t have to say our weight publicly. Some people uncomfortable doing this.

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  • 5 / 5 1
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    The guy in the shop was super helpful!

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  • 5 / 5 1
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    excellent service, good skis

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  • 5 / 5 1
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    Very friendly and helpful staff. Very knowledgeable about all equipment.

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  • 5 / 5 1
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    Very friendly and helpful staff

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  • 5 / 5 1
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    A positive experience all round

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  • 5 / 5 1
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    Staff were friendly& knowledgeable & happy to swap my boots for a more suitable pair after one day skiing.

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  • 5 / 5 1
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    Good service, good kit

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  • 5 / 5 1
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    Skis of very good quality. Swift service.

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  • 4 / 5 1
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    I paid for intermediate skis but was given old worn skis which we refused and asked for refund. They then gave us fairly new skis which were grand . I also paid for insurance when booking but they said they knew nothing about that!

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  • 5 / 5 1
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    Everyone was pleasant, patient helpful and professional. Excellent service!!! Would highly recommend to others...

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  • 5 / 5 1
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    The team were incredibly friendly and the service was efficient

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  • 5 / 5 1
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    Very good service and good quality equipment.

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  • 5 / 5 1
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    Very good. The equipment was ready & waiting. All in good order. Everyone most friendly & helpful.

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  • 5 / 5 1
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    Very helpful.

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  • 2 / 5 1
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    Poor selection of skis, no choice in ski size or different skis (told nothing longer than 174cm available in the store when both of us ski usually with longer skis!!) and the skis given were poorly maintained. Given boots based on what I said were my shoe size with no attempt to measure feet, so ended up with boots too big twice. Hire shop assistant did not appear knowledgeable nor helpful. Should have gone to Intersport or one of the other ski shops - where have had better experience before - regardless of discount codes and decathlon discount it wasn't worth it....you get better by paying a bit more elsewhere.

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  • 2 / 5 1
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    L'équipement semblait vieux et en mauvais état. Service brusque et pas très sympathique.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Excellent service, very helpful staff and super easy hiring/return process. Highly recommend the Aiguille du Midi branch in Chamonix!

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  • 5 / 5 1
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    frendly staff with nice equipments

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  • 5 / 5 1
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    EXCELLENT CMP FALAISE. ALL THE STAFF REALLY FRIENDLY AND HELPFUL

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  • 4 / 5 1
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    Was disappointed to be charged €5 for a replacement pole when the tip had just snapped off

    Review of , following an experience of by

  • 2 / 5 1
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    We went to the shop at the bottom of the mountain where we were supposed to go to collect our equipment. We were greeted with a huge school trip, at 9am, and was told we’d be better off going up the mountain to the sister shop. We did this and after a long queue into this shop we were charged again for warranty and theft protection despite me explaining that I had already paid for this online but was told it wouldn’t count as it was through Skimium not their shop. We didn’t get on the slopes till 10:30am after all this.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Great service, decent equipment and no fuss.

    Review of , following an experience of by

  • 3 / 5 1
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    Good piste ski's but a lack of off piste skis meant I had to take some very old skis, unlike my friend who hired from ski set next door who was given some up to date off piste skis

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Good value, good quality skis & excellent service

    Review of , following an experience of by

  • 5 / 5 1
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    One of my party (Anne) was charged for her skis at the end of her hire. The ski hire was prepaid. Hopefully she can sort it out with Ski Fun in Les Gets Hopefully she

    Review of , following an experience of by

  • 5 / 5 1
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    Very efficient service, excellent online setup easy to use. No waiting in store everything ready to go. Quality of equipment also very good.

    Review of , following an experience of by

  • 5 / 5 1
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    I had made a booking with the wrong shop and they were extremely accommodating.

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent

    Review of , following an experience of by

  • 5 / 5 1
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    Friendly and very helpful. I didn’t take the original boots that were chosen for me, but the replacement ones were very wet inside after skiing which is the only reason for 4 stars. My hotel didn’t have a decent drying room though, so I returned two days later and they were easily changed. The following day, the wrong skis were taken on the ski lift (either by me or the other person) and in the evening the shop contacted me. I returned the “wrong” skis that evening and they replaced them with different ones. The others in our group had no issues throughout the week. Excellent service.

    Review of , following an experience of by

  • 4 / 5 1
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    Service was prompt and equipment good. My friend swapped her skis on the second day which was really easy.

    Review of , following an experience of by

  • 5 / 5 1
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    We pre-ordered our equipment online. It was all waiting for us when we arrived. No hassle and slick service. Highly recommend them.

    Review of , following an experience of by

  • 5 / 5 1
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    excellent service, no issue changing boot on day 2.

    Review of , following an experience of by

  • 5 / 5 1
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    Good quality equipment

    Review of , following an experience of by

  • 5 / 5 1
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    Fantastic service

    Review of , following an experience of by

  • 4 / 5 1
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    The price was fair. The staff were friendly and helpful. However, the shoes I received broke within a few hours. I had to go back to the store to change.

    Review of , following an experience of by

  • 3 / 5 1
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    Turned up and initially told I was in the wrong store. Went outside and walked in through a different door and saw the same lady that agreed I was in the correct place once she saw my booking reservation. Skis looked very poor quality and condition with much wear and tear. Not what I would expect for the top but one of your range. The original skis that were in the rack with my name were way too long despite giving correct information on the online reservation. Disappointing.

    Review of , following an experience of by

  • 5 / 5 1
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    Very friendly service and equipment was excellent, including freshly waxed skis when I picked them up

    Review of , following an experience of by

  • 5 / 5 1
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    Really helpful staff. No issues with communicating in english. The equipment was perfect and they made sure that it fitted well. You can store the equipment there every day and pick it up the next morning. The whole process was really easy and quick, including the boking itself. I'd highly recommend this place.

    Review of , following an experience of by

  • 5 / 5 1
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    Great staff and really friendly service. Really quick and easy, would definitely recommend and use again.

    Review of , following an experience of by

  • 5 / 5 1
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    Really good. Very organised and better than some of the rubbish you get from other shops.

    Review of , following an experience of by

  • 5 / 5 1
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    very accommodating, went out of his way to keep the shop open

    Review of , following an experience of by

  • 5 / 5 1
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    Staff were excellent polite, friendly and helpful.

    Review of , following an experience of by

  • 5 / 5 1
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    Very well service, help full staff.

    Review of , following an experience of by

  • 4 / 5 1
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    Owner came across a bit rude. His staff allocating the equipment were great.

    Review of , following an experience of by

Reviews displayed in chronological order