Reviews TRADEINN RETAIL SERVICES | All reviews of TRADEINN RETAIL SERVICES

5 / 5 1

Dispatched to UK. ASICS tennis shoes at a great price and a quick delivery around 5 working days. Very pleased with item and service. April2024

Review of 25/04/2024, following an experience of 16/04/2024 by JONATHAN LUGG A.

5 / 5 1

Nettipalvelutoimiierittäinhyvinkokonaisuudessaan-

Review of 24/04/2024, following an experience of 12/04/2024 by ARI L.

5 / 5 1

Great website and shop with qick delivery to Sweden.

Review of 23/04/2024, following an experience of 12/04/2024 by HENRIK L.

5 / 5 1

I really like this shop, I can find good products with good prices

Review of 21/04/2024, following an experience of 11/04/2024 by FABIO C.

5 / 5 1

Great looking product,arrived promptly very easy service

Review of 15/04/2024, following an experience of 07/04/2024 by KARL K.

Answer by smashinn.com

Dear Karl, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Excellent service and help and products

Review of 13/04/2024, following an experience of 03/04/2024 by SHIVA K.

Answer by smashinn.com

Dear Shiva, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Polecam.

Review of 05/04/2024, following an experience of 22/03/2024 by JACEK F.

Answer by smashinn.com

Dear Jacek, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Smash inn had the tennis shoes in the right size that I wanted unlike many other sites and kept me informed of progress on my order which arrived exactly when they said it would. Recommended..

Review of 02/04/2024, following an experience of 22/03/2024 by JOHN W.

Answer by smashinn.com

Dear John, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Great value and prompt delivery with good communication

Review of 01/04/2024, following an experience of 22/03/2024 by MICHAEL W.

Answer by smashinn.com

Dear Michael, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Fast delivery to European country. Padel racket as described. Smooth experience.

Review of 29/03/2024, following an experience of 20/03/2024 by ARTURAS R.

Answer by smashinn.com

Dear Arturas, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Great shorts and a reasonable price. Cheaper to buy from here than in the UK. The quality is great.

Review of 26/03/2024, following an experience of 11/03/2024 by BIBI B.

Answer by smashinn.com

Dear Bibi, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

Answer by Bibi B

You are very welcome.

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5 / 5 1

Very good, great service. I would recommend and will be using again.

Review of 25/03/2024, following an experience of 13/03/2024 by STEVE B.

Answer by smashinn.com

Dear Steve, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Ordered Backpack and item arrived two days earlier than expected. Seamless transaction with no issues.

Review of 25/03/2024, following an experience of 29/02/2024 by WILLIAM H.

Answer by smashinn.com

Dear william, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Good quality at a good prices, and fast shipping.

Review of 25/03/2024, following an experience of 15/03/2024 by TONI D.

Answer by smashinn.com

Dear Toni, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Excellent product, fast delivery and very competitive price.

Review of 25/03/2024, following an experience of 11/03/2024 by CLAIRE C.

Answer by smashinn.com

Dear Claire, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Smashinn has an extended sales program for padel, good prices, good communicaion, and deliveries arrive on the promised day. What else can a man want?.... :-)

Review of 25/03/2024, following an experience of 24/02/2024 by WILLEM W.

Answer by smashinn.com

Dear Willem, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Super fast, great support, fast buy and delivery!

Review of 25/03/2024, following an experience of 09/03/2024 by LÁSZLÓ E.

Answer by smashinn.com

Dear László, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Easy to buy, I was skeptical as it was such a good price, but arrived on time and exactly as ordered. Well packaged and secure. Can't fault the service.

Review of 25/03/2024, following an experience of 07/03/2024 by ROHAN C.

Answer by smashinn.com

Dear Rohan, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

1 / 5 1

DO NOT BUY!! VERY BAD. Item never arrive and they refused to refund me or send replacement. Instead they want me to go to the delivery company to file a complaint rather then take responsibility for their products. This is the merchants responsibility not the customers.DO NOT BUY FROM HERE!

Review of 25/03/2024, following an experience of 01/03/2024 by LISA R. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Hello , We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the issue. Unfortunately we have to follow the guidelines indicated by the delivery company as your shipment was delivered according to their system. https://www.royalmail.com/track-your-item#/tracking-results/GH448480063GB We cannot do anything if you decide not to follow the given instructions unfortunately. Please bear in mind that you always have the choice between different transport companies in case you are not satisfied with the service of a particular courier. We are sorry for the inconvenience. Kind regards,

5 / 5 1

best price, good service

Review of 25/03/2024, following an experience of 13/03/2024 by SIMONAS B.

Answer by smashinn.com

Dear Simonas, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Great service

Review of 23/03/2024, following an experience of 28/02/2024 by THOMAS S.

Answer by smashinn.com

Dear Thomas, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

1 / 5 1

I ordered a padel bag and hand spray. The package was broken and got the wrong color on the bag and the hand spray was missing/disappeared. customer service does not answer my questions.

Review of 23/03/2024, following an experience of 29/02/2024 by SUPPHACHOK P.

Answer by smashinn.com

Dear Supphachok, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is very important to us which is why we would like to investigate your case more closely and have therefore opened a complaint manually for you. In order to see the status, information and messages concerning your claim, please go to our website and log in following the path: My Account > My orders > View return status We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Please accept our sincerest apologies for any inconvenience caused. Kind regards

5 / 5 1

excellent

Review of 05/03/2024, following an experience of 23/02/2024 by STUART L.

Answer by smashinn.com

Dear Stuart, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Everything perfect. Thanks

Review of 29/02/2024, following an experience of 18/02/2024 by SZIKSZSER Z.

Answer by smashinn.com

Dear Szikszser, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Fast shipping. God prices.

Review of 28/02/2024, following an experience of 17/02/2024 by MADS S.

Answer by smashinn.com

Dear Mads, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Order arrived

Review of 27/02/2024, following an experience of 14/02/2024 by DAVID B.

Answer by smashinn.com

Dear DAVID, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

1 / 5 1

They charge for delivery to post the items in 48h but took 9 days! There's no way to contact them effectively and when you can, they don't answer the questions

Review of 27/02/2024, following an experience of 31/01/2024 by JESUS PEREZ MORALES A.

Answer by smashinn.com

Hello Jesus, We are sorry for your comments, we did not intend to delay your order and take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, which is why our delivery dates are estimates and not exact. https://www.mailingtechnology.com/tracking/?tn=GH447717554GB Your comments will be taken into account for continuous improvement. Regards,

Answer by jesus perez morales a

Thanks for your reply but charging for a service that you don't provide isn't quite right. I paid a delivery fee to receive it within 48h but that was delayed for more than a week, so at the very least I should get a refund for the delivery charges and you sort it out with your courier why they didn't meet your agreed services.

Answer by smashinn.com

Dear Jesus, We are very sorry to hear that you rated our service as not meeting your expectations. Rest assured that the experience of our customers is very important to us which is why we would like to have a closer look at your issue. Please indicate the source of this information as we have no knowledge of providing a 48h delivery promise to UK with Royal Mail, please contact our customer service team by emailing to support@tradeinn.com. We do have taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Please accept our sincerest apologies for any inconvenience caused. Kind regards

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5 / 5 1

++++

Review of 27/02/2024, following an experience of 07/02/2024 by BRYN T.

Answer by smashinn.com

Dear Bryn, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Excellent service. Goods arrived on the date I was advised. Delivery driver followed instructions to deliver to side door. Ace!

Review of 27/02/2024, following an experience of 04/02/2024 by PATRICIA W.

Answer by smashinn.com

Dear Patricia, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

1 / 5 1

No answers back. Only chat bots. Last time i order on this site.

Review of 24/02/2024, following an experience of 30/01/2024 by KAY T.

Answer by smashinn.com

Hello Kay, We truly regret the inconvenience caused. In case you have received an erroneous, incomplete or a defective product, you would need to submit a return request through your account, please. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture) Please sign in to your account by using your email address and password and select My orders. Then, click on the order, select the reason that best suits the situation and follow the instructions. If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com Best wishes

Answer by Kay T

I already did this 2 times

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4 / 5 1

Good service

Review of 09/02/2024, following an experience of 29/01/2024 by JAN WILLEM S.

Answer by smashinn.com

Dear Jan Willem, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

4 / 5 1

DElivery took longer than expected 9 days

Review of 08/02/2024, following an experience of 28/01/2024 by MICHAEL C.

Answer by smashinn.com

Dear Michael, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

I'm in the UK and gave had 3 orders with SmashInn recently. Overall an excellent service. Great range of products at a great price. Delivery is punctual and always well communicated. Can't fault it and will definitely be back

Review of 02/02/2024, following an experience of 23/01/2024 by LUCY PEACOCK A.

Answer by smashinn.com

Dear lucy peacock, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Prompt, effecient, comms good.

Review of 02/02/2024, following an experience of 22/01/2024 by JOANNA F.

Answer by smashinn.com

Dear Joanna, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Received order in a timely manner with regular updates, thank you

Review of 31/01/2024, following an experience of 19/01/2024 by TOM N.

Answer by smashinn.com

Dear Tom, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

All excellent and delivery prompt

Review of 24/01/2024, following an experience of 13/01/2024 by SHARON B.

Answer by smashinn.com

Dear Sharon, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

4 / 5 1

Service is OK and you get what you've ordered in a good status

Review of 24/01/2024, following an experience of 13/01/2024 by ED Z.

Answer by smashinn.com

Dear Ed, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Excellent service

Review of 23/01/2024, following an experience of 10/01/2024 by JOHN W.

Answer by smashinn.com

Dear John, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

4 / 5 1

Great, only +1day longer delivery as mentioned.

Review of 13/01/2024, following an experience of 03/01/2024 by BRANDON H. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Good service - came as described, would use again

Review of 13/01/2024, following an experience of 30/12/2023 by GREG F.

Answer by smashinn.com

Dear Greg, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

1 / 5 1

1) I still have not received one part of the order, those are the padel balls. The confirmation email stated that they would be delivered on 19-12-21-12, but nothing was heard after that. On December 27, I logged in to your site and asked where the order was, but I didn't hear anything back......the bad thing is that it was a Christmas present!!! The padel shoes were delivered on time. 2) Very strange that I had to pay shipping costs twice, while I ordered from 1 site and it is scandalous that on Wednesday I saw that the shipping costs are more than the cost of the balls...... very strange the double costs and still It's worse that I haven't received them yet. Joke Olthof

Review of 13/01/2024, following an experience of 15/12/2023 by ZOE H. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Hello, We are very sorry to hear that our service did not meet your expectations. We would like to remind you that the experiences of our customers are very important to us. We have therefore investigated your case, please note that the product 230209 HEAD RACKET Padel Pro Padel Balls Yellow 3 Balls was not sold by us, you need to contact the seller "Blaston Sport" using their communication platform. We have also taken your comments into consideration and forwarded them to the appropriate department in order to continue to improve and increase the quality of our services. We apologize for the inconvenience. Best regards

5 / 5 1

Correcte snelle levering van de bestelde producten. Goede kwaliteit tegen een redelijke prijs.

Review of 13/01/2024, following an experience of 29/12/2023 by HENK L.

Answer by smashinn.com

Dear Henk, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

4 / 5 1

Good price and stuck to the timeline for delivery which I was a bit worried about to start with, goods as described.

Review of 29/12/2023, following an experience of 18/12/2023 by LILY J.

Answer by smashinn.com

Dear Lily, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

I have bought racquets and accessories from Smashinn and everything has arrived in good time and well packaged. Have recommended the site to a number of people!

Review of 28/12/2023, following an experience of 17/12/2023 by FIONA R.

Answer by smashinn.com

Dear Fiona, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Great service

Review of 13/12/2023, following an experience of 29/11/2023 by THOMAS P.

Answer by smashinn.com

Dear Thomas, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Excellent deal! Perfect racket, fast shipping

Review of 11/12/2023, following an experience of 30/11/2023 by JONAS W.

Answer by smashinn.com

Dear Jonas, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

This company was excellent. Its prices were very competitive and it communicated throughout the delivery of the goods which were well packaged.

Review of 04/12/2023, following an experience of 22/11/2023 by LAURENCE H.

Answer by smashinn.com

Dear Laurence, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Helemaal prima deze site. Alles netjes afgehandeld. Duidelijke site, snelle levering en goede betaalmogelijkheden.

Review of 03/12/2023, following an experience of 22/11/2023 by EDWIN H.

Answer by smashinn.com

Dear Edwin, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Very good service

Review of 21/11/2023, following an experience of 10/11/2023 by JEROME T.

Answer by smashinn.com

Dear Jerome, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Good range of products at cost effective prices. Order process simple and delivery as promised.

Review of 18/11/2023, following an experience of 30/10/2023 by ROBERT T.

Answer by smashinn.com

Dear Robert, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

4 / 5 1

Tevreden kwam binnen 4dagen aan

Review of 18/11/2023, following an experience of 01/11/2023 by YURI B.

Answer by smashinn.com

Dear Yuri, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Very quick delivery and very happy with product

Review of 18/11/2023, following an experience of 06/11/2023 by LUCA M.

Answer by smashinn.com

Dear Luca, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

1 / 5 1

I tried to return an item, which you should be able to fo free of charge under Consumer Law and Smashinn keep fobbing me off. Appalling service and terrible communication.

Review of 18/11/2023, following an experience of 24/10/2023 by JAKE L. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

great service

Review of 28/10/2023, following an experience of 06/10/2023 by SWIFT TIM A.

Answer by smashinn.com

Dear swift tim, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Great service. Item as described and delivered when stated.

Review of 28/10/2023, following an experience of 16/10/2023 by KERRY DANKS A.

Answer by smashinn.com

Dear kerry danks, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Excellent service. Good website. Speedy & efficient delivery with great communication

Review of 28/10/2023, following an experience of 08/10/2023 by MADELEINE F.

Answer by smashinn.com

Dear Madeleine, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

2 / 5 1

Send me the wrong padel racket(a cheaper version offcourse). Package arrived a day later than advertised.

Review of 28/10/2023, following an experience of 03/10/2023 by SVEN V.

Answer by smashinn.com

Hello Sven, We truly regret the inconvenience caused. In case you have received a wrong product, you would need to submit a return request through your account, please. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture) If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com Best wishes

5 / 5 1

Easy ordering, at a competitive price. Delivery is fast, considering it had to come from Spain, within a few days. Well informed about delivery through track and trace

Review of 28/10/2023, following an experience of 09/10/2023 by FREYA G. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Great product and service

Review of 07/10/2023, following an experience of 27/09/2023 by COS C.

Answer by smashinn.com

Dear Cos, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

The padel bat I ordered arrived promptly and was exactly what I ordered. I was kept informed of delivery details throughout. Good service, no complaints .

Review of 07/10/2023, following an experience of 20/09/2023 by CAROLINE B.

Answer by smashinn.com

Dear Caroline, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Great to do business with and delighted with my racket

Review of 06/10/2023, following an experience of 25/09/2023 by HOLLIE H. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Good prices.

Review of 04/10/2023, following an experience of 22/09/2023 by KIRIAKOS P.

Answer by smashinn.com

Dear Kiriakos, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

2 / 5 1

During my order I choose a string and selected the tension. But the racket delivered unstrung.

Review of 29/09/2023, following an experience of 07/09/2023 by NAOMI R. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Hello , We truly regret the inconvenience caused. In case you have received a wrong product, you would need to submit a return request through your account, please. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization/personalization is missing, the wrong color was sent, the product does not agree with the picture etc.) If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com Best wishes

Answer by Naomi R

Hi, the product is right but according to my order it should come with string with 24kg of tension. But it was unstrung. i strung the racket and will use it today. So it’s not refundable now. But you still owe me a string.

Answer by smashinn.com

Hi there again, We checked your issue once more, please note that you did NOT indicate a string in your order: 17588649 BABOLAT Pure Aero Unstrung Tennis Racket Grey / Yellow / White 2 (24kg). You need to indicate and ADD a string under the drop down menu where you choose the size for the grip (Kies uw racket string:) If you do not add a string, then the racket will come unstrung, even if you indicated 24kg of tension. Sorry, best regards!

Answer by Naomi R

Dear smashinn, please give me your email address that I can show you the screen shot. Or go to your web site, choose Babolat pure aero 2023, then from the drop-down menu choose ‘head hawk 200m tennishaspelsnaar 1.25 mm Grey - 0€’ and then choose 24 kg for the tension. Then add to basket. At your web site you can choose strings which seem 0€. So this means you use free strings for some of them. As a customer I understand free if it says 0€. If not please fix your website, because you mislead customers. In any case that corrects me. So please check your web site, if you cannot see that, you have my contact number, please call me and I will tell you step by step. After all these explanations you still owe me two strings(I bought one more last week and it was unstrung again)

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5 / 5 1

Fast sending. Good product, good price!

Review of 13/09/2023, following an experience of 01/09/2023 by HARM J.

Answer by smashinn.com

Dear Harm, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

A truly fantastic shopping experience!! Easy to order,large selection to choose from. I was kept updated about my item's progress en route to my home. Delivered a day early!!! I would heartily recommend Smashing!!

Review of 10/09/2023, following an experience of 29/08/2023 by NANCY S.

Answer by smashinn.com

Dear Nancy, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Fantastic service!

Review of 30/08/2023, following an experience of 18/08/2023 by JEANETTE S.

Answer by smashinn.com

Dear Jeanette, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Great Lacoste t-shirt Great fit nice quality quick delivery excellent 👍

Review of 22/08/2023, following an experience of 10/08/2023 by PETER R.

Answer by smashinn.com

Dear Peter, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Great purchase and having the technifibre cover included as well with the racket was unexpected. Have played with the rackets once now, smashed my mates. Really smooth grip, good balance, power hitting racket and also enhanced sweet spot. P.S I have tested xtop 125 and airshaft as well in the court. I would rates these as Xtop 125 > Xtop 135 > Airshaft But, if you compare the prices and power hitting, 135 is way better.

Review of 15/08/2023, following an experience of 04/08/2023 by HASSAN IFTIKHAR B.

Answer by smashinn.com

Dear Hassan Iftikhar, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

Answer by Hassan Iftikhar B

Great work.

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5 / 5 1

Fast delivery

Review of 13/08/2023, following an experience of 02/08/2023 by JIMMY K.

Answer by smashinn.com

Dear Jimmy, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

I ordered tennis clothing for my son as everywhere else was sold out. It arrived quickly and packed well. I was very happy and impressed with the service.

Review of 09/08/2023, following an experience of 28/07/2023 by LAURA K.

Answer by smashinn.com

Dear Laura, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Best prices out there and prompt delivery to the U.K.

Review of 07/08/2023, following an experience of 22/07/2023 by JONATHAN M.

Answer by smashinn.com

Dear Jonathan, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

1 / 5 1

Hello, this is my first order and the shoes I received are not the size I ordered. Not a great start. Now I am waiting for a label to return the shoes for free, as Smash Inn made a mistake.

Review of 07/08/2023, following an experience of 03/07/2023 by STEPHANE B.

Answer by smashinn.com

Hello stephane, We truly regret the inconvenience caused. In case you have received a wrong product, you would need to submit a return request through your account, please. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture) If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com Best wishes

5 / 5 1

Did exactly as was promised. Great service

Review of 07/08/2023, following an experience of 18/07/2023 by HUGH M.

Answer by smashinn.com

Dear Hugh, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Fantastic- really quick dispatch and excellent contact throughout. Highly recommend

Review of 07/08/2023, following an experience of 26/07/2023 by GREGOR T.

Answer by smashinn.com

Dear Gregor, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Perfect !

Review of 09/07/2023, following an experience of 27/06/2023 by JORDANE K.

Answer by smashinn.com

Dear Jordane, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Easy to order online and goods were as shown. Good delivery

Review of 16/06/2023, following an experience of 05/06/2023 by LORRAINE B.

Answer by smashinn.com

Dear Lorraine, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

4 / 5 1

In general, I give a "Good" to smashinn, though the delivery was several days later than I expected.

Review of 10/06/2023, following an experience of 30/05/2023 by YANG C.

Answer by smashinn.com

Dear Yang, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Perfect!

Review of 03/06/2023, following an experience of 23/05/2023 by TOBIAS N.

Answer by smashinn.com

Dear Tobias, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Really please with product - Previously bought this brand so expected good quality.

Review of 02/06/2023, following an experience of 22/05/2023 by ROBERT P.

Answer by smashinn.com

Dear ROBERT, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Very good ,,,

Review of 24/05/2023, following an experience of 13/05/2023 by MONA S.

Answer by smashinn.com

Dear Mona, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

quickly delivered!

Review of 17/05/2023, following an experience of 06/05/2023 by ANTONIO E.

Answer by smashinn.com

Dear Antonio, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Good priced and high quality

Review of 07/05/2023, following an experience of 26/04/2023 by CHIEM D.

Answer by smashinn.com

Dear Chiem, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

My husband is happy with our order for his badminton footwear

Review of 29/04/2023, following an experience of 17/04/2023 by DEBBIE W.

Answer by smashinn.com

Dear Debbie, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

4 / 5 1

Product came as advertised and wasn't waiting as long as some of the reviews said.

Review of 21/04/2023, following an experience of 09/04/2023 by MARIA C.

Answer by smashinn.com

Dear Maria, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Quick delivery and item as described. Would recommend.

Review of 18/04/2023, following an experience of 06/04/2023 by BURAK E.

Answer by smashinn.com

Dear Burak, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Excellent service goods arrived safely with no issues

Review of 18/04/2023, following an experience of 05/04/2023 by PETA L.

Answer by smashinn.com

Dear Peta, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Good price. Updates re delivery were helpful. All good.

Review of 13/04/2023, following an experience of 03/04/2023 by NIGEL J.

Answer by smashinn.com

Dear Nigel, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Excellent

Review of 08/04/2023, following an experience of 29/03/2023 by PANAGIOTIS I.

Answer by smashinn.com

Dear Panagiotis, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

You can buy with confidence as there is a tracking device for your parcel. Delivery was on time and secured.

Review of 30/03/2023, following an experience of 18/03/2023 by FRANCIS P.

Answer by smashinn.com

Dear Francis, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Despite reading many negative reviews I decided to make my order, especially as paying using Klarna was available (so that seemed to mitigate any risk regarding any potential problems receiving my order). However I had no problems and received my order within a week of ordering. Very happy! Don’t write reviews normally but decided to on this occasion due to so many negative ones I read, which I think were slightly misleading. Hope this helps someone else help them make an informed decision. And the price for my item was by far the lowest I could find!

Review of 18/03/2023, following an experience of 06/03/2023 by ROBERT M.

Answer by smashinn.com

Dear Robert, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

3 / 5 1

Sadly the Hoody was way to small . Delivery was on the slow side on the whole an average experience.

Review of 13/03/2023, following an experience of 02/03/2023 by DENNIS W.

Answer by smashinn.com

Dear Dennis, Thank you for taking the time to share your comments about your experience with us. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Everything fine. No problems

Review of 05/03/2023, following an experience of 24/02/2023 by FRANK B.

Answer by smashinn.com

Dear Frank, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Easy to use website with very reasonable prices. I recieved my trainers incredibly quickly. I'd definitely order from here again!

Review of 27/01/2023, following an experience of 16/01/2023 by SARAH P.

Answer by smashinn.com

Dear Sarah, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Great pair of trainers & turned up on time

Review of 24/12/2022, following an experience of 12/12/2022 by ANDY E.

Answer by smashinn.com

Dear Andy , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Easy Quick delivery

Review of 23/12/2022, following an experience of 11/12/2022 by KIM O.

Answer by smashinn.com

Dear Andy , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

Answer by smashinn.com

Dear Kim , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

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4 / 5 1

was a good expercience delivery time could be quicker though

Review of 07/12/2022, following an experience of 26/11/2022 by SCOTT L.

Answer by smashinn.com

Dear scott , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Good products, service and delivery, would recommend

Review of 27/11/2022, following an experience of 16/11/2022 by JOHN H.

Answer by smashinn.com

Dear John , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Good service

Review of 21/11/2022, following an experience of 10/11/2022 by MARION S.

Answer by smashinn.com

Dear Marion , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Great price for a great product. Delivered efficiently with great tracking of shipment etc. Would recommend.

Review of 06/11/2022, following an experience of 26/10/2022 by SARAH G.

Answer by smashinn.com

Dear Sarah , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Good price and good delivery despite coming from Spain via Netherlands.

Review of 28/10/2022, following an experience of 04/10/2022 by MOHAMMED B. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Dear Chris, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

1 / 5 1

terrible service

Review of 28/10/2022, following an experience of 02/10/2022 by LEWIS S. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Hello addis, We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the problem, we have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Thanks a lot.

4 / 5 1

Excellent service

Review of 28/10/2022, following an experience of 14/10/2022 by DAVID B. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Dear christopher , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

1 / 5 1

Terrible Bad service. You sent me the wrong item (wrong grip on a tennis racket). You are slow to respond, I can't call, takes forever waiting for an agent. I need to return this and I need my money back today. Slow delivery. The worst. Thank goodness there are great companies like Amazon or else it would all be like this !

Review of 22/10/2022, following an experience of 27/09/2022 by FIONA H. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Hello Anthony, We truly regret the inconvenience caused. In case you have received a wrong product, you would need to submit a return request through your account, please. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture) If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com Best wishes

5 / 5 1

Fast Delivery, Great Products

Review of 08/10/2022, following an experience of 27/09/2022 by ARCHIE A. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Dear Wanida , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Little pricier than same product elsewhere but in stock & excellent delivery. Arrived sooner than expected. Whole process simple & easy. Thank you.

Review of 04/10/2022, following an experience of 23/09/2022 by DOMINIC R. *

*Pseudonymized data at the request of the author

5 / 5 1

thanks for the free racket

Review of 01/10/2022, following an experience of 20/09/2022 by JAMES S. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Dear Velkan , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

Answer by smashinn.com

Dear Patricia A , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

Show exchanges Hide exchanges

5 / 5 1

Nice prices and fast delivery!

Review of 13/09/2022, following an experience of 03/09/2022 by LEE L. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Dear Sofia , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Super company to order from with a wide selection of tennis apparel. No problems with delivery to the UK. Will definitely be using again.

Review of 31/08/2022, following an experience of 18/08/2022 by TOM G. *

*Pseudonymized data at the request of the author

4 / 5 1

I am satisfied with your services. Can you ship future goods to Iran?

Review of 26/08/2022, following an experience of 14/08/2022 by FRANK L. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Hello, Thanks for taking time to write a comment about your experience with us. Kindly note that to enquire about shipping process you can contact with our customer care department by emailing at support@tradeinn.com Thanks and Regards.

5 / 5 1

Arrived within a week. Love the item. Performs really well on court. Love it. Highly recommend. Thank you

Review of 10/08/2022, following an experience of 25/07/2022 by GARY E. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Dear Customer, Thank you for taking the time to share such positive comments about your experience with us. Have a nice day! Thanks,

5 / 5 1

Took about a week to be delivered to the UK. Shoes were £50 cheaper than buying it in the UK.

Review of 31/05/2022, following an experience of 20/05/2022 by TOM G. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Dear Paul , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

1 / 5 1

I've got different size rather than my size and I have been charged

Review of 02/05/2022, following an experience of 07/04/2022 by MATTHEW W. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Dear customer, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is very important to us which is why we would like to investigate your case more closely and have therefore opened a complaint manually for you. In order to see the status, information and messages concerning your claim, please go to our website and log in following the path: My Account > My orders > View return status We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Please accept our sincerest apologies. Kind regards

5 / 5 1

Good price, prompt delivery, good as described

Review of 02/05/2022, following an experience of 17/04/2022 by TIM R. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Hello, Thank you for taking the time to share such positive feedback about your experience with us. We are very happy to have been able to serve you better. Thanks and best wishes

4 / 5 1

Happy with the purchase, items arrived as described in delivery timeframe advised when ordering, though could have been quicker. Would definitely use seller again in the near future!

Review of 14/04/2022, following an experience of 24/03/2022 by HOLLIE H. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Dear Simba, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Prima prijs en snelle levering. Ik kon de website nog niet maar wij zijn tevreden.

Review of 11/04/2022, following an experience of 31/03/2022 by ISLA O. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Beste klant, Bedankt dat u de tijd heeft genomen om zulke positieve opmerkingen over uw ervaring met ons te delen. We zijn erg blij u zo goed mogelijk van dienst te hebben kunnen zijn. Neem gerust contact op met onze klantenservice door een e-mail te sturen naar support@tradeinn.com als u zich zorgen maakt of opmerkingen maakt. Bedankt en vriendelijke groeten,

5 / 5 1

Trainers arrived in perfect condition, ahead of schedule. Well packaged.

Review of 10/04/2022, following an experience of 29/03/2022 by GRAHAM S. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Dear Customer, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

4 / 5 1

Prompt delivery of my order and excellent value.

Review of 24/03/2022, following an experience of 13/03/2022 by CARLIE B. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Dear keith , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Excellent product and amazing service

Review of 14/02/2022, following an experience of 03/02/2022 by MASON O. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Dear Maria, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

I would love to order from here again . And will recommend my friends and family in future use this website to order sports items its reliable trustworthy will deliver your order on time safely .

Review of 23/01/2022, following an experience of 12/01/2022 by MARIA H. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Dear muhammad , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

4 / 5 1

Delivery as stated in the time happy with the product well boxed no problem thanks

Review of 09/01/2022, following an experience of 29/12/2021 by ALEXANDRA B. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Dear Ray , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

4 / 5 1

Very good service

Review of 20/10/2021, following an experience of 09/10/2021 by CHARLIE T. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Dear Oryst, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Very happy with all my products. Delivery was really easy and I could follow it. Even to Sweden it was very quick and easy! Thank you I will order again!

Review of 23/08/2021, following an experience of 12/08/2021 by WILL J. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Dear Martina, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Excellent service. Only problem was that when I made my Order I was informed that my order had not been made so I ordered again and found I had then ordered twice. I probably needed 2 pairs of shoes anyway!

Review of 15/04/2021, following an experience of 03/04/2021 by GORDON H. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Dear David, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

BEST PRICE AND QUALITY

Review of 20/02/2021, following an experience of 09/02/2021 by VICKY P. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Dear Charalampos, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

My order arrived very quickly in 8 days ! Thank you

Review of 01/02/2021, following an experience of 20/01/2021 by JADE W. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Dear Fotini, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Excellent site. Quick shipment. Thank you!

Review of 26/01/2021, following an experience of 15/01/2021 by KARL K. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Dear Antonis, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

excellent service. Great price and order arrived on time.

Review of 23/01/2021, following an experience of 07/01/2021 by ERIN R. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Dear Theresa, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

5 / 5 1

Great job guys!

Review of 18/01/2021, following an experience of 09/01/2021 by RILEY R. *

*Pseudonymized data at the request of the author

Answer by smashinn.com

Dear grigorios, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,

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