Customer reviews
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Beautiful photos.
Review of , following an experience of by LYNN M.
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Good buying experience
Review of , following an experience of by JEAN-DENIS M.
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Great product and service
Review of , following an experience of by BECKY I.
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Easy to navigate, prompt delivery and excellent communication.
Review of , following an experience of by PAUL W.
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Great delivery of a beautiful piece of furniture.
Review of , following an experience of by SK M.
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Description of goods was excellent. Ordering was simple. my chair arrivedl quickly and was exactly as I expected. I sent an email to enquire about how to look after the chair and received an immediate answer.
Review of , following an experience of by ELIZABETH T.
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Such high quality and beautiful pieces. Had never used before and we are really impressed. Can’t wait for our final look in our renovation. They really have the wow factor
Review of , following an experience of by HOLLY S.
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Easy website to use Kept informed re delivery Disappointed that the delivery people would not help get bench out of packaging and take packaging away.
Review of , following an experience of by COLLEEN C.
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Love the unusual, yet upmarket pieces Tikamoon sells. Delivery was also friendly and very accommodating.
Review of , following an experience of by SJANE C.
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We love our new unit! It was very large and heavy but enlisted some strong youngsters to help unpackage and erect!
Review of , following an experience of by CAROLINE F.
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Table arrived in time and well packed
Review of , following an experience of by JOANNE B.
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Ordered metal garden chairs which are excellent quality. Only issue was I was sent 2 of the wrong colour in the order so had to arrange replacements however the return / re delivery process was easy and the lady I spoke to very helpful.
Review of , following an experience of by ADRIAN K.
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Ordered the scula sinks and they are perfect. Make such a difference to the room
Review of , following an experience of by SARA R.
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Bought walnut furniture from this company and couldn't be more delighted. Last purchase was a ceramic vase. Absolutely perfect for the scheme we were after. All our items have been from online so nervous at first. Wouldn't hesitate to use again.
Review of , following an experience of by JANET D.
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Everything is as shown on the website. Exchanged one item after taking delivery with no problem.
Review of , following an experience of by SHAUN L.
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So impressed- this is my 4th piece from Tika moon and they don’t disappoint- it’s priced well for the quality- don’t look elsewhere you will be disappointed. Well packaged, immaculate pieces and exactly as described! Can’t recommend them enough
Review of , following an experience of by JENNIFER C.
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BE AWARE OF LEAD TIMES FOR SHEESHAM ITEMS I ordered my sheesham living room furniture in April 2023 and was told if had a lead time of 4 months. The furniture eventually arrived 7 weeks late. During the delay, after contacting Tikamoon, I was told the items were being held in customs and there was nothing that can be done. When the furniture eventually arrived there was a defect. Customers Services were very responsive and offered me compensation or a replacement. I chose the replacement and this was arranged quickly and I was then given a lead time of 10 weeks. Again there was a delay and I contacted Tikamoon many times through email and chat only to be told, again, the items were being held by customs. The replacement arrived 13 weeks late. I finally had my complete furniture after 11 months, an unacceptable length of time. I did receive compensation and, once again, Customer Services were quick to sort this out. My rating is based on the completely inaccurate lead times and the lack of proactive support during the delay.
Review of , following an experience of by JASON S. *
*Pseudonymized data at the request of the author
Answer by tikamoon.co.ukFlagThank you for your review. We are very sorry for these issues with your order and the delays. We also thank you for your kind words regarding our customer service team. Due to the ongoing problems we have seen shipping sheesham items into the UK, we have amended our delivery estimates on the website to avoid disappointment from other customers and we will continue to monitor this to see if it can be lowered again in the future. We are very sorry that this information was not available at the time. Kind Regards Your Tikamoon Team
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I have only used the table a few times, but it’s great quality and we are really impressed so far.
Review of , following an experience of by JAMES D.
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Lots of great offers! Very clear and fast to deal with. Delivery company very friendly and helpful. Everything came packed properly and solid. Definitely will buy again
Review of , following an experience of by OWEN K. *
*Pseudonymized data at the request of the author
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Lovely products, easy to purchase from the site. Good communication. Delivery was seamless and product was really well packaged. Product exceeded expectations.
Review of , following an experience of by KAREN P.
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Excellent service, quality goods couldn’t be happier. Very well packaged.
Review of , following an experience of by DANIEL J.
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Easy to navigate site
Review of , following an experience of by DUNCAN P. *
*Pseudonymized data at the request of the author
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Site easy to use and fast delivery.
Review of , following an experience of by LISA R.
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Very easy to order. Delivered quickly and arrived on time.
Review of , following an experience of by KIMBERLY K. *
*Pseudonymized data at the request of the author
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Absolutely love the Ernest teak bench I ordered. Very comfy and lovely tactile finish.
Review of , following an experience of by PHILIPPA E.
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Easy to order. Delivery on time. Good quality products.
Review of , following an experience of by SANDRA L.
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2nd purchase from Timamoon. The site is very easy to navigate. Great range of products. Good communication with order and delivery.
Review of , following an experience of by ANNIE M.
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Had been looking for a high quality 180cm TV stand for a long time. Finally found what I was looking for on Tikamoon. Had never heard of this Company until I found them by accident whilst surfing the net. So pleased I did. Efficient and easy to deal with. Highly recommend.
Review of , following an experience of by ANDREW S.
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Fine
Review of , following an experience of by ALISON L.
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All good.
Review of , following an experience of by LISA T.
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Here is the things with Tikamoon…everything is great UNTIL there is a problem!!!! Then customer service and aftercare sales is horrendous! I used to Tikamoon recommended oil to treat my Teak dining table and there was a flaw in the wood which has created this awful stain. I even contacted two local carpenters who verified this - but Tikamoon said it was a result of my application of oil that caused the stain! What a ridiculous & inefficient response! Let’s blame the customer and then you don’t have to offer any sort of solution! I will never use Tikamoon again!
Review of , following an experience of by PETER Y.
Answer by tikamoon.co.ukFlagThank you for your review. We are very sorry to hear of your disappointment with our aftercare sales. The images have been reviewed by our production team and combined with the information that the table has arrived in a perfect condition, it was determined the stain has occurred during application of the oil, not during manufacturing. However, as the table is crafted from 100% solid teak, the table can be re-sanded and oiled to achieve a perfect finish. We hope you are happy with your new dining room set for many years to come.
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It was easy to navigate..I enjoyed spending hours looking…..but the delivery time didn’t appear till selection had been made. This meant starting again as I didn’t intend waiting…not for that length of time!!
Review of , following an experience of by RUTH B.
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We had a very bad delivery experience and received a damaged sink. This was finally sorted and received our sink which we were very pleased with.
Review of , following an experience of by CLARE P.
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"I had the worst experience with Tikamoon furniture store. They had zero communication and I had to constantly ask for updates after waiting for over 10 weeks for a delivery. Every time I asked for a delivery date, they kept giving me the run-around and never provided a clear answer. In the end I asked to cancel my order, it wasn't until then that they gave me a delivery date. After waiting for about 15 weeks, I decided to cancel the order.
Review of , following an experience of by CESAR V.
Answer by tikamoon.co.ukFlagThank you for your review. Please accept our apologies, we were unable to provide you with your order in the initially advised time frame. Due to a delay with UK Customs in the processing of the importation certificates for our Sheesham products, we were unable to dispatch the orders sooner. Several updates were provided to our customers advising of the delay, so we are very sorry if these were not received. We can confirm the order has been cancelled, and the full refund processed back to your account. Kind regards, your Tikamoon Team
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Very satisfied with the quality of the item I bought, the service was excellent, delivery very quick. All in all, a great shopping experience.
Review of , following an experience of by LYNDA H.
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Fabulous site
Review of , following an experience of by MARIE K.
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The company were great at communication when I had reservations about returns. The chairs are strong and well made.
Review of , following an experience of by JOANNE P.
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Fantastic products - really beautiful. We’ve ordered a vanity unit, mirror and sink - all fantastic. I am so glad I found this place and will definitely be returning! Great experience with customer service too, on two occasions.
Review of , following an experience of by ELIZABETH H.
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A beautiful cabinet. Well made and arrived with fantastic care to the packaging.
Review of , following an experience of by JENNIFER P.
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Kept us informed about delayed delivery.
Review of , following an experience of by PAULINE F.
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Tikamoon processed my order quickly & delivered in good time when they said they would.
Review of , following an experience of by CATHERINE W.
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We like the cabinet, but the paint work was damaged or missing on the hinges. The the door had scratches on the paint work below the door knob and the door doesn't close properly useless you push it with your hand, half way down. Apert from that it look good in our bathroom
Review of , following an experience of by JAMES W.
Answer by tikamoon.co.ukFlagThank you for your review. We are sorry to hear that your item did not arrive in a perfect condition. We welcome you to contact our customer service team with your issues, and they can look at different options to resolve this for you. Kind regards, your Tikamoon Team
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Swift delivery and very well packed. Excellent communication with the office regarding flexibility of delivery, as I was away. Solid products
Review of , following an experience of by VICTORIA N.
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My experience with Tikamoon was easy.
Review of , following an experience of by JENNY S.
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I ordered two Ernest benches which was all straight forward, however one bench was broken in two places on delivery. I had to arrange a return and redelivery which took another 10 days. However we now have two beautiful benches.
Review of , following an experience of by JOHN F.
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Great website - works a treat, easy to navigate and covers all the necessary issues about ordering furniture on line. Reviews are also very encouraging
Review of , following an experience of by PATRICIA S.
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Great company from start to finish ! Highly impressed.
Review of , following an experience of by PAULA Y.
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We love the company, their ethos, the product and the service!
Review of , following an experience of by LOUISE H.
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Very pleased with my order, excellent quality
Review of , following an experience of by NICHOLAS W.
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Brilliant product best on the market will had value to our home
Review of , following an experience of by JOHNHENRY T.
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Ordering this item was straightforward - as on previous purchases. I had no reason to contact customer services so cannot comment but I was advised when it was despatched and subsequently by the carrier. It arrived within the quoted time and in perfect condition. I have never had a problem with this company or their carriers and regard their service as excellent.
Review of , following an experience of by SANDRA L.
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Rapid customer service when we had issues with our card. Would recommend.
Review of , following an experience of by FAYE D.
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Amazing product. A bit expensive but comes brilliantly packaged and is a proper statement piece. Super easy to order and use discount code. I do think with the £35 delivery fee you would expect them to get rid of the packaging and to give you ten minutes to inspect the item just in case there are any issues. The delivery guys were nice and brought it upstairs to the room of choice but they left very quickly and I was stuck taking it out of the packaging on my own to inspect it and then left with A LOT of packaging.
Review of , following an experience of by SOFIE S.
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Easy to view- good info and delivery all as promised.
Review of , following an experience of by PENNY C.
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The furniture looked so very beautiful online. Sadly the furniture arrived 2.5 months after the order. Apparently a problem on British customs end. When it did arrive one of the tables was damaged. I was offered a VERY small discount or told I would have to wait 4-6 months for a replacement. We accepted the discount in the end and covered the damage with a coaster. I am really disappointed and will not buy from tikamoon again
Review of , following an experience of by JEANETTE T.
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All v easy ordering and c efficient delivery, well packaged. Thank u would definitely order again.
Review of , following an experience of by NICOLA B.
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Very good product, excellent communication and overall service
Review of , following an experience of by KOOROSH T.
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Lovely item as described. Delivery guys were fantastic, calling me before hand removing and taking away all the packing and offering to help me take the item to any room I wanted, this wasn't necessary as I was taking it round to an outdoor building.
Review of , following an experience of by ANDREA S.
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Had a really great experience ordering with Tikamoon. The sheesham table I ordered is beautiful! Order was delivered within the estimated time. Unfortunately the benches we'd ordered alongside our table weren't quite right for our space. The refund and pick up was really quick. Customer service was excellent when I contacted them. Would definitely order again!
Review of , following an experience of by SARAH B.
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I'm very happy I found tikamoon, there are some lovely products that are reasonably priced. I would definitely recommend.
Review of , following an experience of by AMY R.
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Found the perfect sink on tikamoon, quick delivery
Review of , following an experience of by JO C.
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Love the unit but sadly no instructions on how to fit the two doors so they’re just hanging around till I can figure it out
Review of , following an experience of by MYRNA G.
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Very good product and good service
Review of , following an experience of by SUE F.
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Exactly what I wanted
Review of , following an experience of by CAROL T.
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Beautiful piece of furniture, delivered well before specified time on web site The coffee table was lovely but the legs are far to short, had to buy taller legs. Apart from that very happy with purchase
Review of , following an experience of by BROOKER D.
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Great furniture pity you reduced the price a week after delivery (and we’d got rid of the packaging to return)
Review of , following an experience of by SAMANTHA S.
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High quality, thoughtfully designed products. Delivery costs and service need a rethink.
Review of , following an experience of by ROBBIE T.
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Love Tikamoon! Have ordered a number of items now. Each has been beautiful quality and promptly delivered. One was a bit larger than I expected but the return process was really easy.
Review of , following an experience of by ALEX H.
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Great value for money. Lovely piece of furniture
Review of , following an experience of by SHANNON W.
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I ordered bathroom furniture from Ideal Standard and my delivery dates were put back time and again. I was impressed with the solid walnut bathroom furniture and although I was a little hesitant about ordering goods from France in the end I was really delighted. I ordered the goods and one week later they were delivered. I was most impressed with the packaging, designed to protect the goods in transit.( the packaging was a work of art! When I eventually got to see my well protected furniture I was delighted. It was a very solid construction, beautifully joined and finished ....Superb, thank you!
Review of , following an experience of by GEORGE D.
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Good
Review of , following an experience of by ALI N.
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Very happy with the service; the table came well packaged; delivery crew were really good
Review of , following an experience of by LORENZO C.
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Easy to use website
Review of , following an experience of by SIMON E.
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The items were of poor quality, customer service is terrible, every question takes 2-3 days for a response, no offer of any compensation offered for inconvenience, it has taken weeks to arrange a replacement. Paid expecting a premium service, very dosas, Won’t be buying again
Review of , following an experience of by BECCA T.
Answer by tikamoon.co.ukFlagThank you for your review. We are very sorry for the delay in responding to you. We are very sorry that you are unhappy with the service provided. Please note compensation and a replacement has been arranged for you, but we are sorry that this compensation was not deemed enough to address your disappointment. Kind Regards Your Tikamoon Team
Answer by Becca TFlagI did not receive any commendation and it took weeks to arrange a replacement which I have not yet received
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Very good online service
Review of , following an experience of by MAISIE B. *
*Pseudonymized data at the request of the author
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I had to return the item as it was sub standard. Customer service was excellent.
Review of , following an experience of by SHONA M.
Answer by tikamoon.co.ukFlagThank you for your review and kind words. We are sorry for any disappointment in the product. I can confirm that the pictures you provided have been forwarded to our product managers for their continued improvements on the products. We hope to welcome you back in the future. Kind Regards Your Tikamoon Team
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The hooks I ordered were very poorly designed and made. One split in half and the others jut out because the internal nut has been put in at an angle. Very poor customer service to get this resolved though they have been responsive at least.
Review of , following an experience of by NATHAN R. *
*Pseudonymized data at the request of the author
Answer by tikamoon.co.ukFlagThank you for your review. We are very sorry you are unhappy with the customer service provided and that the hooks were damaged. We have arranged a return for a full refund on the product. Kind Regards Your Tikamoon Team
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Really pleased with our purchase, easy to follow assembly instructions although some skill required to complete the bamboo joints!
Review of , following an experience of by JANE W.
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Delivery was delayed by a week but was happy with the customer service offered, and by them agreeing to refund the delivery cost.
Review of , following an experience of by EVA G. *
*Pseudonymized data at the request of the author
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Beautiful piece of furniture. It arrived within 10 days. The carriers communicated well. We’re very satisfied
Review of , following an experience of by ELEANOR R.
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Delivery service not good at all - refused to take items to room of choice. Items not as high quality as I was expecting. Customer service very good.
Review of , following an experience of by LYS A.
Answer by tikamoon.co.ukFlagThank you for your review. We are very sorry for any issues with the delivery company and the quality of the products. Your review has been forwarded to our transport and product managers for their continued review and improvements on our products and services. We hope to welcome you back again in the future. Kind Regards Your Tikamoon Team
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The vanity unit is gorgeous, if the basin had been as nice it would have been an easy 5 stars from me. This was sorted though, we got sent a new one without any fuss.
Review of , following an experience of by DIANE B.
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Very easy to navigate
Review of , following an experience of by ELLIE M.
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Very easy to use
Review of , following an experience of by LIZZ S.
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I would highly recommend the furniture, the console table is beautiful and just the size I was looking for.
Review of , following an experience of by DALE C. *
*Pseudonymized data at the request of the author
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Excellent design, great manufacturing and materials and first class service from order to delivery - a dream company to deal with - Lenny
Review of , following an experience of by LEONARD S.
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tikamon customer service is excellent can always reach them on phone
Review of , following an experience of by JACKIE G.
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Efficient helpful service - brilliant quality product
Review of , following an experience of by SANDRA M.
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Really easy to navigate and order.
Review of , following an experience of by DENNIS R. *
*Pseudonymized data at the request of the author
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Fantastic service and a great product would not fault the company
Review of , following an experience of by JOY D.
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It’s a shop
Review of , following an experience of by CARRIE W. *
*Pseudonymized data at the request of the author
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Great product and great delivery.
Review of , following an experience of by PETER H.
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Super easy to explore and choose from. We ended up getting 2 pieces instead of 1 from the site
Review of , following an experience of by ANA E.
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Varnish to seal the basic, teak bathroom vanity unit arrived swiftly a few days after ordering. Easy to apply three coats in one day with a two hour window for reapplication. The varnish enhanced the wood but did not change its colour. Very satisfied with this product.
Review of , following an experience of by JUDITH W.
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Solid, well made & delivered on time. Customer service was excellent when i needed to contact them resolved my issue straight away. thank you
Review of , following an experience of by NICOLE B.
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Easy to navigate site and to order... I had a query, and customer services were quick to answer (in person) and give a satisfactory and prompt answer.
Review of , following an experience of by THERESA S.
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The chairs I originally purchased were perfect and just what I wanted. When one of them broke however, rather than offering a replacement they offered me a £30 voucher towards a new purchase or £45 refund. Well, the chairs had a 5 year warranty and I expressed shock at such a poor response. I was then offered new screw fixings to mend the chair when clearly, the holes had been broken when the screws became loose. Why, oh why would I accept either of these options? I asked for a replacement chair which I received. Once unpacked I realised it was wonky and wouldn’t sit flat. Also, the copper colouring of the frame was much darker than my others. I emailed my concerns and was immediately sent another new chair which has arrived and seems ok but, still, the copper is darker. It will have to be ok as no other options when I wanted 4 matching dining chairs. Such a shame I had to “fight” to get a replacement in the first instance
Review of , following an experience of by REBECCA G.
Answer by tikamoon.co.ukFlagThank you for your review. We are very sorry that you are unhappy with our after sales service. We initially asked if replacement screws would be OK to resolve the problem and offered monetary compensation as well should you wish to keep the item, but once you had advised you would prefer to replace the chair this was offered to you. We are sorry this came across as you having to fight for it, but we look to resolve the problem as quickly as possible and look to avoid transportation of furniture where possible. Kind Regards Your Tikamoon Team
Answer by Rebecca GFlagYou should have offered a replacement immediately. End of! No customer needs to waste time responding to emails when a product has a warranty. It’s actually insulting to even argue with my feedback. Take it and mitigate against it happening again
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Although I liked the design of the piece of furniture I bought I found it to be poorly made and not worth the money. I would not have the confidence to buy from Tikamoon again.
Review of , following an experience of by TIFFANY B. *
*Pseudonymized data at the request of the author
Answer by tikamoon.co.ukFlagThank you for your review We are sorry to hear you are unhappy with your product. Please be advised we offer 60 day free returns so in the event that you are unhappy with the product and would like a full refund, please do not hesitate to reach out. Kind Regards Your Tikamoon Team
Answer by Tiffany BFlagThank you for your response. I will give it serious consideration. What is your procedure for return and full refund? Many Thanks JDL
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The marble basin arrived slightly damaged and had to be returned. The company were happy to arrange collection and reginddd on full.
Review of , following an experience of by SUZANNE S.
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Beautiful basin, looks amazing in our bathroom, great quality and price. Packaged well. Kept up to date throughout.
Review of , following an experience of by HANNAH M.
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Quality furniture with speedy delivery following manufacture.
Review of , following an experience of by ANDREW P.
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We have now purchased three pieces of beautiful walnut furniture from Tikamoon. The quality of the furniture is excellent and the goods were expertly packaged, to ensure minimal risk of damage during transportation.
Review of , following an experience of by JANET D.
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Very good company to deal with, kept me informed about order progress. Product was just as described, very accurate.
Review of , following an experience of by DEBORAH E.
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product design is high-end
Review of , following an experience of by CHOW M.
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I ordered a coffee table 19 weeks ago and still have not received it, when I was told the lead time was 8-10 weeks. Customer service has been incredibly vague with updates and generally unhelpful. I’ve no confidence I’ll ever receive my order.
Review of , following an experience of by JADE M.
Answer by tikamoon.co.ukFlagThank you for your review. We are incredibly sorry for the ongoing issues we are having with Sheesham products and the extra customs documentation they need before passing into the UK from our warehouse in France. We would like to assure you that your order will arrive soon and we are working daily to resolve this issue but we can understand the disappointment and lack of confidence and hope that once the unit does arrive you are happy with it. Kind Regards Your Tikamoon Team
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Great website to navigate with plenty of information which helped us take the plunge and buy furniture online sight unseen. The whole process was easy and straight forward. An excellent service.
Review of , following an experience of by RACHEL C.
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Great piece of furniture for our bedroom. 2 x slim side teak wood cabinets. Ideal for our small bedroom.
Review of , following an experience of by MAUREEN W.
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the basin was beautiful, unfortunately it didn't match the style of the bathroom so had to return it. This was arranges quickly and efficiently. Thank you
Review of , following an experience of by MELODY A.
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It's nice
Review of , following an experience of by JEREMY T.
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Outstanding beautiful sink bowl Delivered and packed beautifully so so happy
Review of , following an experience of by ELISABETH T.
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The cabinet is not good quality. The drawer slides open, won’t stay closed.
Review of , following an experience of by JEREMY R. *
*Pseudonymized data at the request of the author
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Prices are way too high for the quality. Quality is not good. My bathroom cabinet drawer won’t close, is always sliding open.
Review of , following an experience of by JACKSON R. *
*Pseudonymized data at the request of the author
Answer by tikamoon.co.ukFlagThank you for your review. We are very sorry to hear you are having issues with your product. Our team have been in communication with you at the start of November to resolve this and I can confirm the case is still open and awaiting your desired response. Kind Regards Your Tikamoon Team
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I had many dealings with customer services in relation to my order due to the first one being damaged upon delivery. They were excellent and dealt with it very quickly and kept me very well informed - I can’t fault them and would thoroughly recommend Tikamoon.
Review of , following an experience of by SARAH G.
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Website looks nice and easy to navigate
Review of , following an experience of by MANUEL R.
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Great service delivery was quick lovely Desk perfect size just need some units to match it like a two drawer and door sideboard
Review of , following an experience of by GEORGINA D.
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The navigation on the site was very good. The products are easy to see and to picture in your real space. However I am extremlly dissatisfied with the delivery service. Booking a 8h slot of time is not exactly a slot, is booking your whole day. They were not helpful, every time I contacted them was a different person, via wassap. They even closed my opportunity to speak with them when they wrote me at 6am! They do not deliver on weekends unless is convenient for them amd when we agreed that I was receiving the package from 13h, I received a message , again, when their offices were close, that I was receiving my package from 9h to 13h. It was very disappointing
Review of , following an experience of by NATALIA R.
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Easy to navigate and place an order
Review of , following an experience of by DENISE R.
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Very good product, excellent quality.
Review of , following an experience of by MATTHEW S.
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Very well designed site, easy to navigate the good looking products
Review of , following an experience of by DAVID B.
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Excellent. Great furniture, communication and delivery. Top job. Thank you
Review of , following an experience of by ZOE L.
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Easy to order
Review of , following an experience of by LESLEY W.
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Have still not received the order!
Review of , following an experience of by SHARON C.
Answer by tikamoon.co.ukFlagThank you for your review We are sorry that your delivery failed but can confirm that a full refund was issued as the order was cancelled as per your request. Kind Regards Your Tikamoon Team
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Lovely product but didn’t realise I needed to treat it - vanity unit so expected it to be done but that could be me not reading the detail. Delivery was longer than expected but they dealt with my query very well.
Review of , following an experience of by RYAN W. *
*Pseudonymized data at the request of the author
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Love our beautiful new terrazzo bowl sinks. They arrived quickly, completely in tact. No hesitation in recommending Tikamoon
Review of , following an experience of by EVIE L. *
*Pseudonymized data at the request of the author
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We took delivery of the Pia light grey marble washbasin a few weeks ago and couldn't be happier with it. We have teamed it up with a black plug and black tap on a vanity unit and think it looks fab.
Review of , following an experience of by STEPHEN W.
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Tikamoon were brilliant at keeping in touch. Every step of the way until delivery point. Missed first delivery and contacted company to give them notice when I would be in. This didn’t happen.. very disappointed with delivery company! The table is of good quality and was easy to assemble legs. Many compliments, I’m delighted and would buy from Tikamoon again
Review of , following an experience of by VERONICA R.
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Great quality furniture, we were very happy and delivery was easy and quick. I was hesitant about ordering as I'd not used Tikamoon before but I will definitely be happy to use them again. Thank you, a great service!
Review of , following an experience of by CLAIRE J.
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We ordered an absolutely stunning headboard. It was incredibly well packaged when it arrived and when unpacked it was even more beautiful than we expected. The delivery company gents were polite, professional and managed to get 2 very large headboards around a curved staircase and up to the bedroom.
Review of , following an experience of by DEIRDRE W.
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Very happy with my order. Will be back for more.
Review of , following an experience of by AJAY S.
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This is the second piece of furniture we have purchased from Tikamoon and love both.
Review of , following an experience of by WENDY L.
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Well designed and intuitive website, seamless ordering process
Review of , following an experience of by ANA O.
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I can’t praise this company highly enough. The service given by the staff is exemplary, so friendly, helpful and professional. Something I find rare in customer service these days. I love the styling of their furniture and the quality is outstanding. I will be looking to purchase more from this company and highly recommend them. They will not disappoint.
Review of , following an experience of by LYNN D.
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Just a standard website nothing life changing
Review of , following an experience of by ALEX C.
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I have been looking at products on Tikamoon for quite some time and I love some of the products on offer; I finally took the plunge with ordering a Metric TV unit. Upon placing my order, communication from Tikamoon provided adequate information; this included an e-mail confirming receipt of the order and then a second e-mail notification when the item had been dispatched. Subsequent communications were from their choice of courier, in my case BJS Home Delivery, which included conveniently scheduling the delivery. Delivery was completed as agreed by a 2-man team to my room of choice. Overall I feel that this was an excellent service.
Review of , following an experience of by SHAUN H.
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I love the towel hooks I bought. I even came back and bought a load more for all the doors in the house. Really subtle and different design. One was unfortunately broken when delivered. I got in touch with customer service and they offered to replace it instantly free of charge. Brilliant product, packaging and customer service. I will definitely use this company again.
Review of , following an experience of by EMMA B.
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Amazing quality and price!
Review of , following an experience of by ELISE B.
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I am very pleased with my item but I was a little dissapointed at the length of time it took to get my order.
Review of , following an experience of by SALLY G. *
*Pseudonymized data at the request of the author
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First time I've ordered from Tikamoon although I've spent a long time looking at their products - the web site is very good. Delivery was slightly earlier than I expected and I was kept up to date by the delivery company.
Review of , following an experience of by LOUISE T.
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Delivery wait was longer but given the quality of the furniture, not an issue!
Review of , following an experience of by ELLA K. *
*Pseudonymized data at the request of the author
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The site was easy to use but on purchase, the online system did not work so I had to phone the company and order by phone and email. Staff member very helpful and sorted the purchase for me. Delivery good and well packaged.
Review of , following an experience of by HELEN K.
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Excellent product , very happy with delivery service too
Review of , following an experience of by ALISON S.
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Beautiful wood, arrived assembled. Great quality.
Review of , following an experience of by MIKÉLA R.
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Happy with my purchase!
Review of , following an experience of by AGATA K.
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Fantastic product... Great design, perfectly crafted hardwood furniture. Thak you! Will definitely use Tikamoon again.
Review of , following an experience of by GORDON C.
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Product came damaged and the wood (though a natural material subject to some deviation from the pictures) was wildly different and far darker with minimal wood grain than expected.
Review of , following an experience of by ARMAN H.
Answer by tikamoon.co.ukFlagThank you for your review. We are very sorry that the item arrived damage and was not a suitable colour for you. Acacia wood is a very varied wood as you have noted. We hope you can find a suitable alternative and we will be happy to welcome you back against as a customer in the future. Kind Regards Your Tikamoon Team
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Easy to navigate website but delivery quite expensive so waited for discount
Review of , following an experience of by JO C.
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Excellent experience from start to finish, clear navigation around site - delivered earlier than anticipated
Review of , following an experience of by MATILDA W. *
*Pseudonymized data at the request of the author
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I wish all companies were this good to deal with - and who’s products were this good
Review of , following an experience of by MARIA F.
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Really happy. Sink arrived well packaged and product even better than expected. It looks great. All tradesmen commented on how lovely it was and asked where I got it. Makes my bathroom renovation.
Review of , following an experience of by DEBORAH L.
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Beautiful furniture but expensive. Delivery was ok. But that was with the delivery company. I didn’t deal with Tikamoon. It’s my second piece of furniture with tikamoon. It’s lovely furniture.
Review of , following an experience of by ROSA T.
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Great site. Good information and great pictures. True to life
Review of , following an experience of by JOANNA K.
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Lovely unusual furniture. Great site.
Review of , following an experience of by JUDY W.
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Well made products, excellent communication from delivery company, item delivered on time and well packaged.
Review of , following an experience of by CAROLINE P.
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Great website, small problem with the payment process which my bank rejected as potential fraud. Lovely furniture and delivered quickly and on time
Review of , following an experience of by DAVID F.
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Easy to navigate. Enough options, not too many. All really lovely.
Review of , following an experience of by STACY-ANN W.
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We ordered this lovely solid mango wood vanity unit for our new bathroom. The Tikamoon website was very easy to navigate and use and the products on offer are refreshingly different to the norm. The quality and appearance are excellent. It arrived on time and very well protected by effective packaging with a helpful delivery driver.
Review of , following an experience of by HARRY H.
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Site is easy to navigate, information about delivery is clear, payment was easy to process.
Review of , following an experience of by SARA M.
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Ordered a black marble table and it’s a very poor bit of marble with hardly any detail. I understand marble is a natural material and you cant be guaranteed a patterned finish, however, this bit of marble has literally no stripes so I am very disappointed. I work full time and dont have time to return this table so I am just going to have to put up with it sadly. Wont be buying from this company again.
Review of , following an experience of by STEPHANIE B.
Answer by tikamoon.co.ukFlagThank you for your review. I am sorry to hear that you are unhappy with the product. As we use natural marble for our units, the grain and colours are different between each piece. We offer 60 day completely free returns for full refunds in the event you do not like you item so please do feel free to get in touch with us if you would like to arrange a return. Kind Regards Your Tikamoon Team
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Very satisfied. Great furniture, delivered quickly and professionally.
Review of , following an experience of by ABBIE H. *
*Pseudonymized data at the request of the author
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Order was delivered promptly following the Christmas period.
Review of , following an experience of by SUSAN J.
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Be careful of the delivery trap, it suggest they will deliver to the room. Apparently not the case. Customer service were useless as well. £50 for delivery is a robbery
Review of , following an experience of by VICKY J. *
*Pseudonymized data at the request of the author
Answer by tikamoon.co.ukFlagThank you for your review. We are sorry you are unhappy with your experience and think we have trapped you. Please be advised we state on our website which couriers will be used for which weight and sizes of items. As your order was for a smaller item it arrives by post as stated and not with our courier partners who deliver to the room of choice. Kind Regards Your Tikamoon Team
Answer by Vicky JFlagI’d rather take my business elsewhere. Rather do business with companies that have good customer service
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excellent quality
Review of , following an experience of by LYNNE W.
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Lovely product, although they won't deliver to the Isle of Skye anymore, which means I had to get it delivered to a family member 3 hours away. A shame they stopped delivering to remote locations
Review of , following an experience of by PETE J. *
*Pseudonymized data at the request of the author
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Great solid towel rail, so good I bought two, they look great
Review of , following an experience of by JACQUELINE P.
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Great product and excellent delivery service. No need to assemble thank goodness!
Review of , following an experience of by NICK I.
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Beautiful website, easy to use
Review of , following an experience of by TIFFANY S.
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Very happy with the amount of emails updating the status of the order. Happy with delivery and timescales
Review of , following an experience of by JESSICA M.
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I’m very satisfied with the site and I recommended this store
Review of , following an experience of by EVA W. *
*Pseudonymized data at the request of the author
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I purchased the Esme TV unit. The description clearly stated (and still states) no assembly required however, I can no see that much further down it also says there is some assembly. I paid extra to have the piece unpacked and positioned as I live on my own, but this was a waste of money as I had to attach the legs myself. Also, frustrating to find there is no predrilled hole for cables. Very odd considering it is described as a TV unit - thus it is not fit for its purpose. Aside from that, it is solid wood and is an accurate reflection of the online photographs.
Review of , following an experience of by LISA A.
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Great quality and timely delivery. Will definitely be purchasing from here again!
Review of , following an experience of by RICHMOND A.
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Speedy delivery. Simple assembly. Quality excellent. Really happy with purchase.
Review of , following an experience of by ANTHONY R. *
*Pseudonymized data at the request of the author
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Excellent service and excellent quality product.
Review of , following an experience of by JENNIFER H.
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Lovely products fairly priced. High quality construction.
Review of , following an experience of by ROBERT W.
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Lovely designed products but quality of finished, delivered items not always perfect. At least 30% of orders have arrived with a fault which is a real shame.
Review of , following an experience of by KAREN S.
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The site was great
Review of , following an experience of by LISA H.
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I’m very happy with transaction from start to finish Ordering was easy, delivery was good and my table is beautiful.
Review of , following an experience of by FRANCES E.
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Very surprised to receive our order as quickly as we did as unusual for large pieces of furniture not to have to a long wait lead time. Delivered exactly as arranged and furniture was very well protected.
Review of , following an experience of by NIKKI P. *
*Pseudonymized data at the request of the author
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Good - clear and easy to navigate.
Review of , following an experience of by STEPHEN D.
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Lovely coffee table. Came quickly.
Review of , following an experience of by HANNAH R.
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Order is exactly as expected. Love the basin especially the dark wood. I was told delivery time is 4 month so I can't fault them on the timing, as it did take 4 months - but worth while the wait. However, it would have been nice to get the odd up date regarding my order.
Review of , following an experience of by FRANCA V.
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Easy website and ordering. Although the goods were held up in UK customs the customer service was very quick to respond, very helpful and good communication.
Review of , following an experience of by SARAH A.
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Awful
Review of , following an experience of by MIKE W.
Answer by tikamoon.co.ukFlagThank you for your review We are very sorry you are not satisfied with our service, the team will reach out to you momentarily to see if there is something they can assist with. Kind Regards Your Tikamoon Team
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From ordering to delivery everything was so easy and item arrived on time and the furniture is stunning!!
Review of , following an experience of by JOANNE S.
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Item arrived damaged after paying £18 for delivery costs alone. Company very difficult to get hold of. Once I have managed to raise the concern I was offered only £25 compensation for the damaged item or a replacement in 6 weeks time! Managed to try resolve the issue by accepting £35 refund but still feel this is very disappointing considering the amount I had to pay for delivery of the item. I was told this wasn’t to be taken into consideration. Poor experience overall.
Review of , following an experience of by MARTIN O. *
*Pseudonymized data at the request of the author
Answer by tikamoon.co.ukFlagThank you for your review. We are very sorry the item arrived damaged. We offered a refund based on the damage and the cost of repair as well as the cost of the item. We are sorry that this was not as high as expected however we this is why we also offer a replacement unit or to return the item for a full refund. Your feedback has been given to the relevant team who works on improving our after sales service. Kind Regards Your Tikamoon Team
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Absolutely love the the furniture it’s beautiful The delivery people don’t put it where you want It’s very heavy which is a good thing but hard to move without many hands
Review of , following an experience of by JAYNE M.
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