Customer reviews

• 1 / 5 1

  

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  Delay of 3 months which was agreed. Failed to deliver, couldn't supply me with a tracking numbervandxrefuse to credit PayPal. Opened up a dispute Not sure if I have been scammed!

  Review of 15/06/2022, following an experience of 19/02/2022 by FINLEY R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Customer services was great, I was going in holidays and I needed the statue to be delivered 3 weeks later, they organised it and yes on the date they said, I was contacted for my delivery. The statue looks better than in the website, lot of compliments. So everything was perfect

  Review of 15/04/2022, following an experience of 28/02/2022 by TIFFANY M. *

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• 5 / 5 1

  

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  I cannot find fault with this company, the customer service was brilliant, the delivery was quick and the packaging was outstanding. Everything about this transaction was 100%

  Review of 30/03/2022, following an experience of 10/03/2022 by LIZZIE P. *

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• 5 / 5 1

  

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  As a repeat customer, I believe that a true reflection of a company is how it responds when something goes wrong. In this instance, I purchased one of the Japanese lanterns to add to the ones we already have. Due to problems in transit (down to the transport company) it transpired that one of the smaller components was fractured. I took photos of this and emailed Wanda. In less than 2 hours, Raphael responded not merely to acknowledge my email but to offer a solution. That was, that a replacement part would be sent to me. In due course, the item duly arrived and we were able to set up the votive in the garden for Christmas, as per our original plan. So, well done Wanda and Raphael in particular. You certainly earned the 5 stars! Regards, Trevor

  Review of 07/01/2022, following an experience of 24/11/2021 by THEO J. *

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• 3 / 5 1

  

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  not a great experience first delivery never arrived was told it would take a long time as customs was backed up then after a few weeks in transit it was found to be broken. second delivery was a couple of months later that one arrived within a week which didn’t make sense after the custom’s story. once the item arrived i had to get help to remove from lorry as the driver had no means of doing this. it was very large and heavy . never should of happened. then i discovered it had a fair bit of damaged . after talking to customer service i was offered £30 compensation for a £580 item as they didn’t want to take it back. i refused and was then offered £60. after a week or so i was offered £200 which was enough to get it repaired. the whole experience wasn’t good ordered in april received in september

  Review of 20/12/2021, following an experience of 12/11/2021 by ISOBEL W. *

  *Pseudonymized data at the request of the author

  Answer by wanda-collection.co.uk

  

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  Good morning and thank you for your message. We do confirm first shipment was damaged by the transport company before it crossed the border. We had to wait for a new product arrival before being able to organize another shipment. Delivery was just not up to our standards and we made a formal complaint to the transport company. We then made our best to find a solution were you would be able to use the product you ordered despite all the problems. My manager authorized me to exceed regular compensation given this special situation. We sincerely apologize for these problems and for the inconvenience. The vast majority of our shipments never have any problem and the situation with Customs has recently improved quite significantly. Thank you.

• 5 / 5 1

  

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  I contacted Wanda Collection's regarding shipping to the UK with the current logistical issues with Brexit and shipping. They went above and beyond for my customer and made sure each step went smoothly. Great service, great communication, great product.

  Review of 21/10/2021, following an experience of 01/10/2021 by ANDREW L. *

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• 5 / 5 1

  

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  Cannot fault Wanda Collectiion easy website to use. They keep us up to date with delivery, packaging was excellent and the carrier company very helpful. All round great experience.

  Review of 21/07/2021, following an experience of 26/03/2021 by AMANDA R. *

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• 4 / 5 1

  

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  Easy ordering

  Review of 27/06/2021, following an experience of 04/05/2021 by HELENA G. *

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• 5 / 5 1

  

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  Fast shipping and fantastic communication

  Review of 21/05/2021, following an experience of 29/04/2021 by JASMINE S. *

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• 3 / 5 1

  

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  Great product and good customer service but schenke Uk delivery was terrible. They delivered 2 items in same consignment on different days with no warning at all. The second heavy delivery of stone sink was notified “delivery today “ in an email so I has the day off work to wait in my house. But no show on 2 days like this. On third day the driver turned up at 8:00 unananouced and it was lucky I was in. The driver dropped the heavy pallet on a busy street 100m away from my address and had no pallet hand card. I was left with the goods on the street whilst I looked for a solution to get it home. Eventually a shop keeper borrowed me a hand cart that I used to transport to my door If I was an older person or lack confidence the package would have stayed on the street As sick I was unable to inspect my goods before the driver departed

  Review of 20/05/2021, following an experience of 28/04/2021 by ALFIE E. *

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• 5 / 5 1

  

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  Brilliant website. Love it and thoroughly recommend.

  Review of 16/04/2021, following an experience of 09/02/2021 by ALISON P. *

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• 4 / 5 1

  

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  Would have been five stars but product arrived with foot cracked and finish damaged. No real issue and happy to keep as opposed to have to try and return. Product looks great in our show room and good value for money. just a shame it arrived damaged.

  Review of 15/04/2021, following an experience of 09/03/2021 by IAN O. *

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• 5 / 5 1

  

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  Excellent communication, very courteous and efficient.

  Review of 27/12/2020, following an experience of 20/10/2020 by CARRIE R. *

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• 5 / 5 1

  

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  Amazing Service. Thanks Raphael.

  Review of 20/12/2020, following an experience of 02/12/2020 by AVA H. *

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• 5 / 5 1

  

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  Very efficient product supplier. Excellent haulage/delivery.

  Review of 19/12/2020, following an experience of 29/11/2020 by GEORGE B. *

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• 5 / 5 1

  

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  Wanda were very easy to order from and had a good variety of produce.

  Review of 13/12/2020, following an experience of 22/11/2020 by EDWARD B. *

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• 5 / 5 1

  

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  I got through to someone straight away, incredibly helpful, thank you!

  Review of 10/12/2020, following an experience of 20/11/2020 by JAYDEN H. *

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• 3 / 5 1

  

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  I have not given this product a star number because it was damaged when it arrived , I phoned the company & the chap that answered was very helpful & has re-orderd the product for me . I believe the product was damaged in transit judging by the damage on the casing .

  Review of 04/12/2020, following an experience of 02/11/2020 by SABRINA P. *

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• 5 / 5 1

  

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  Product came on time, was contacted by final carrier who was very cheerful and helpful. Initial message on how to track it was in french which I dismissed as sent to wrong site but had I opened it would have found details in English and easy to follow. Meantime customer service at Wanda had answered my query. Was very impressed by the packaging, truly strong and protective crate. Was delighted with the lantern, just what I hoped for .

  Review of 04/12/2020, following an experience of 23/10/2020 by KEN R. *

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• 3 / 5 1

  

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  Really like the pagoda, but I had to wait 5 months for it! Corona virus? Maybe, but 5 months!

  Review of 04/12/2020, following an experience of 05/07/2020 by KELLY G. *

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• 5 / 5 1

  

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  Well worth the wait and good communication from the sales team

  Review of 28/11/2020, following an experience of 28/09/2020 by ISOBEL M. *

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• 5 / 5 1

  

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  Great service. Received my console table promptly and was packaged very well.

  Review of 11/11/2020, following an experience of 21/10/2020 by JESSICA H. *

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• 5 / 5 1

  

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  The company helped during these difficult times to ensure we got the lantern in a reasonable time

  Review of 31/10/2020, following an experience of 09/08/2020 by ROSS S. *

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• 5 / 5 1

  

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  Really good reliable service with excellent communications.

  Review of 24/10/2020, following an experience of 28/06/2020 by FREYA O. *

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• 5 / 5 1

  

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  Good communication

  Review of 17/10/2020, following an experience of 12/07/2020 by SCOTT J. *

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• 2 / 5 1

  

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  Very bad communication called so many times got a call back just once was told my fountain would arrive 1st week of August didn't arrive till third week of September after chasing it and end of summer really disappointed no compensation given was told I got a 15%discount September was not far from the original date which is not right I got a 10%discount which is an offer which is always available in some kind of discount and a month late is not the same and didn't appreciate the email when I spoke to them on the phone why not call back so I could explain it anyway I think I should have been kept informed and not chase it up not happy with the service and attitude

  Review of 17/10/2020, following an experience of 30/06/2020 by CAMERON G. *

  *Pseudonymized data at the request of the author

  Answer by wanda-collection.co.uk

  

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  Dera Sir. thank you for your comments. It is totally true that we could not respect the delay for your order and we are sorry about that. When you placed the order for the fountain it was already out of stock and indicated provisional shipping date was 31st of August. Unfortunately we were facing important difficulties with transports, making it hard for us to receive or send some of our most popular products.The situation is slowly improving but we were only able to send your order on the 17th of September. We sincerely apologize for the lack of communication during the process we really try to be available and anwer emails, chats and phone calls as soon as we can., usually within the day. You did benefit from a 10% discount (and not 15%) and this discount is not always available on our website. Nevertheless we sincerely hope you're happy with the fountain you ordered and hope to see you soon on our website. Regards. Raphaël

• 5 / 5 1

  

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  Customer service was excellent!!

  Review of 17/10/2020, following an experience of 17/09/2020 by BRUCE A. *

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• 5 / 5 1

  

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  Really good service and will definitely be back as can highly recommend.

  Review of 17/10/2020, following an experience of 30/07/2020 by CARLIE H. *

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• 5 / 5 1

  

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  I would definitely recommend this website. Very solid and beautiful product. Also, the best and the most helpful customer service that I've received! Loved it.

  Review of 17/10/2020, following an experience of 05/09/2020 by ADRIAN K. *

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• 4 / 5 1

  

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  The item was late coming to Wanda from the supplier in Indonesia but I was kept informed and so it wasn't an issue as a result. It arrived extremely well packed so I'm pleased with the service.

  Review of 24/09/2020, following an experience of 22/07/2020 by ELSIE W. *

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• 5 / 5 1

  

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  I would certainly have no hesitation in buying from Wanda-Collection again. The delivery emails received and tracking information re the delivery was good. The packing of the individual pieces was carefully done into the wooden crate they were delivered in. A good experience all round.

  Review of 24/09/2020, following an experience of 10/07/2020 by AMANDA W. *

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• 1 / 5 1

  

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  they have sent me a defective teak bathroom vanity unit, that costs £600. I have rejected it and sent it back, and now I have to wait for them to receive it (2 weeks already), so they could send a new one.. Totally unacceptable behavior!

  Review of 24/09/2020, following an experience of 19/08/2020 by SARAH S. *

  *Pseudonymized data at the request of the author

  Answer by wanda-collection.co.uk

  

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  Thank you for your message. We sincerely apologize about this problem and for the extra delay. Another unit has been prepared and will be sent tomorrow. I sent you an email with information about this shipment. Please come back to me if you have any question, comment or problem. Regards. Raphaël

• 2 / 5 1

  

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  2 months late delivering and then the delivery did not turn up on the date agreed meaning I wasted a day waiting in.

  Review of 24/09/2020, following an experience of 31/05/2020 by SUZANNE W. *

  *Pseudonymized data at the request of the author

  Answer by wanda-collection.co.uk

  

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  Thank you for your message. In the past few weeks we still experienced important difficulties with transports, making it hard for us to receive or send our products. That explains the late delivery. We sincerely apologize for the inconvenience and hope you are happy with the product you ordered.We are doing our best given the current situation. Please come back to me if you have any question, comment or problem. Thank you for your patience and your understanding. We hope yo see you soon on Wanda-collection.co.uk Regards. Raphaël

• 5 / 5 1

  

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  I was pleased with the customer service. I purchased a basin last year and had developed a strange issue with the surface. I wrote asking advice and was offered immediately a replacement free of charge.

  Review of 24/09/2020, following an experience of 25/08/2020 by REBECCA H. *

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• 5 / 5 1

  

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  Well packed and just as described

  Review of 04/09/2020, following an experience of 17/08/2020 by MAX S. *

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• 5 / 5 1

  

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  I ordered two things for my bathroom which i couldnt get in Germany at all. A delivery to Germany is not so easy at all, as the webshop didnt recognize the adress properly. But no problem, the customerservice reacts in real short time with perfect communication. Delivery within a week! One of the ordered goods was damaged during transport, although well packed by the store. Fortunately i could repair it, and the real friendly staff at Wanda refounded me with a remarkable sum of money or my efforts. Very very good!

  Review of 04/09/2020, following an experience of 17/08/2020 by ISAAC S. *

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• 5 / 5 1

  

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  Very nice web site with amazing choice. In this 'on demand' world delivery was a bit slow at 2 weeks but I think the product may have come from France.

  Review of 29/08/2020, following an experience of 07/08/2020 by CLAIRE M. *

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• 3 / 5 1

  

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  Delivery driver was terrible. Full of attitude and made me not want to order from Wanda again. It’s a shame as the service before this was good.

  Review of 22/08/2020, following an experience of 12/07/2020 by DUNCAN C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Good service, we were kept informed of the delivery through the tracking system - arrived a day later than expected but in the current circumstances this is good. Well packaged too - always a worry with transporting a mirror so far.

  Review of 20/08/2020, following an experience of 01/08/2020 by RACHEL T. *

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• 5 / 5 1

  

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  Excellent choice

  Review of 17/08/2020, following an experience of 28/07/2020 by LOUIS R. *

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• 4 / 5 1

  

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  Didn’t realise when we ordered how heavy this water feature was. We live in a terraced house with no side access so getting through house to garden was difficult. Once unpacked and in place, we thought we had a blockage in one of the pipes and then we realised a plastic nozzle which was blocked and when we eventually released it we found it controlled the flow of water through the Urn which the Buddha is holding. It would have been helpful to have a simple instruction leaflet with package explaining about this. Very pleased now all sorted and running properly.

  Review of 15/08/2020, following an experience of 15/07/2020 by KARL M. *

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• 5 / 5 1

  

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  Outstanding statue. Really beautiful. Great service and quick delivery too

  Review of 14/08/2020, following an experience of 20/07/2020 by HARRY B. *

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• 5 / 5 1

  

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  Very stylish and arrived on time

  Review of 14/08/2020, following an experience of 18/07/2020 by LIZZIE A. *

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• 5 / 5 1

  

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  Extremely helpful and patient and then item delivered when they said it would be delivered.

  Review of 14/08/2020, following an experience of 25/05/2020 by LEAH M. *

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• 3 / 5 1

  

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  Product took a long time to arrive but came in good condition with lots of communication.

  Review of 14/08/2020, following an experience of 04/02/2020 by LUCY M. *

  *Pseudonymized data at the request of the author

  Answer by wanda-collection.co.uk

  

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  Thank you for your order and your comment. We are still facing important transport difficulties due to the current situation, which explains the unusual delay on your order. We are happy you appreciate the quality of our packaging as well as the efficiency of our customer service. See you soon on Wanda-collection.co.uk !

• 5 / 5 1

  

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  Very good wide range to choose from

  Review of 14/08/2020, following an experience of 22/01/2020 by JORDAN L. *

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• 5 / 5 1

  

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  I received extremely good customer care from Wanda and really appreciate all their help.

  Review of 14/08/2020, following an experience of 10/03/2020 by LUCY W. *

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• 5 / 5 1

  

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  The item we received was as described. We are really happy with our purchase

  Review of 14/08/2020, following an experience of 04/05/2020 by SAMANTHA T. *

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• 5 / 5 1

  

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  Communication was good and, although there was a delay to the delivery, I understand that these have been exceptional times.

  Review of 14/08/2020, following an experience of 25/05/2020 by JADE M. *

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  Answer by wanda-collection.co.uk

  

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  Thank you see you soon

• 3 / 5 1

  

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  Must admit the time scale was months and not days or weeks, bit of a shock as i was a logistics director, but overall i am happy with the buddha and it was crated very well.

  Review of 14/08/2020, following an experience of 21/04/2020 by TEAGAN K. *

  *Pseudonymized data at the request of the author

  Answer by wanda-collection.co.uk

  

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  Thank you for your order and your comment. We are still facing important transport difficulties due to the current situation, which explains the unusual delay on your order. We are happy you appreciate the quality of our packaging as well as the product you ordered. See you soon on Wanda-collection.co.uk !

• 5 / 5 1

  

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  Quality and authentic well packaged and delivery as advised Very happy

  Review of 14/08/2020, following an experience of 01/04/2020 by NEIL C. *

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• 5 / 5 1

  

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  Beautiful basin, as shown in photos

  Review of 14/08/2020, following an experience of 10/03/2020 by LEWIS P. *

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• 5 / 5 1

  

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  Very helpful person at the end of the telephone - I knew it would be some time before the product arrived as that was clearly stated . So good to reach someone you can talk to on the phone . Well done

  Review of 14/08/2020, following an experience of 26/06/2020 by SUMMER H. *

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• 5 / 5 1

  

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  It took awhile to arrive, it was well packaged and came enclosed on a small pallet. Once the stone gets weathered a bit it will be perfect.

  Review of 14/08/2020, following an experience of 21/03/2020 by HANNAH C. *

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• 5 / 5 1

  

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  I am so glad I found Wanda Collection, I had been looking for a Japanese Lantern to go next to my Koi pond for years and the only ones I could find were the standard concrete ones which I didn't fancy, I wanted something different more authentic, I was so impressed by what I saw that I ended up getting three (The wife was not happy) but once they arrived she loved them, they are just stunning, I am in the process of installing flicker effect LED's. WOW! Can not recommend them enough. From start to finish I was kept informed of my order and when they arrived they were well packed and in perfect order. Thank You Wanda Collection.

  Review of 14/08/2020, following an experience of 16/05/2020 by MELISSA S. *

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• 4 / 5 1

  

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  I encountered no problems, and was satisfied with the item.

  Review of 14/08/2020, following an experience of 05/05/2020 by KEN T. *

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• 5 / 5 1

  

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  Excellent service - notified when my order had been passed to the carriers. Contacted by the UK couriers to arrange delivery.

  Review of 14/08/2020, following an experience of 03/07/2020 by MATILDA R. *

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• 5 / 5 1

  

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  I’m so pleased with the service I received. They sink came from France to the UK. Packaged very well. With a tracking number. The sink is beautiful every visitor comments on it thank you very much for fab communication when asking for different pictures and adding in more items a few weeks after my order. Will definitely buy from Wanda collection again. I’ve recommended you aswell.

  Review of 14/08/2020, following an experience of 15/06/2020 by POPPY M. *

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• 5 / 5 1

  

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  I had a problem ordering on my mobile, and Raphael telephoned me and talked me through the procedure. I found the staff at Wanda Collection very helpful and patient throughout.

  Review of 14/08/2020, following an experience of 08/07/2020 by DANIEL E. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent product, fast delivery, very pleased.

  Review of 14/08/2020, following an experience of 17/07/2020 by COURTNEY C. *

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• 3 / 5 1

  

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  Ordering was easy, but by modern standards there was little or no feedback on the status of the order and no update on the website. Delivery estimates were two months which leaves a lot of leeway. When I chased by email I always got a reply (which was great) but not a lot of detail. For such a large heavy item on a pallet, i would expect delivery information to be readily available.

  Review of 14/08/2020, following an experience of 26/05/2019 by GEORGIA H. *

  *Pseudonymized data at the request of the author

  Answer by wanda-collection.co.uk

  

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  Thank your for your order and your comment. Unfortunately we are still facing important difficulties with transports due to the current situation, making it difficult for us to give you more precise delays. We do send an e.mail to our customers as soon as the orders are leaving our premises, with a tracking number allowing you to get day by day information about the shipment. We hope you're happy about the quality of our products. Hope to see you soon on Wanda-collection.co.uk !

• 5 / 5 1

  

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  Very good, well packaged

  Review of 14/08/2020, following an experience of 16/11/2019 by FINLEY H. *

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• 5 / 5 1

  

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  Good experience from start to delivery

  Review of 14/08/2020, following an experience of 08/09/2019 by CANDICE S. *

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• 4 / 5 1

  

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  Helpful Customer Service. Would recommend the company. Delivery was 5 weeks as item came from France.

  Review of 14/08/2020, following an experience of 22/07/2019 by DANIELLE H. *

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• 5 / 5 1

  

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  Excellent service and great product! Thank you!

  Review of 14/08/2020, following an experience of 23/01/2019 by HELENA W. *

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• 5 / 5 1

  

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  Great price for a quality statue

  Review of 14/08/2020, following an experience of 16/12/2019 by NATHAN T. *

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• 5 / 5 1

  

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  Item was delivered very promptly and well packed.

  Review of 14/08/2020, following an experience of 12/08/2019 by MARTIN P. *

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• 5 / 5 1

  

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  The items I ordered included a mirror, stone sink and an assembled cabinet and they all arrived really well packaged and undamaged.

  Review of 14/08/2020, following an experience of 22/05/2019 by GARY B. *

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• 5 / 5 1

  

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  Delivery was on time, packaging was great and the product is beautiful - it gets commented on by every guest :-)

  Review of 14/08/2020, following an experience of 16/05/2019 by RACHEL B. *

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• 5 / 5 1

  

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  Absolutely brilliant on all levels. I recommend the service and the products. This looks great

  Review of 14/08/2020, following an experience of 23/05/2019 by LUKE R. *

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• 5 / 5 1

  

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  There was a good choice of Japanese stone lanterns at reasonable prices. The lantern arrive very well packed in a wooden crate and did not disappoint.

  Review of 14/08/2020, following an experience of 18/11/2019 by FINLEY K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  it arrived safely and well protected and with no popstage to pay ,, excellent deal

  Review of 14/08/2020, following an experience of 02/12/2019 by MILLIE C. *

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• 5 / 5 1

  

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  👍🏼👍🏼

  Review of 31/07/2020, following an experience of 15/12/2019 by MOHAMMED Y. *

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• 5 / 5 1

  

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  👍🏼👍🏼

  Review of 31/07/2020, following an experience of 11/10/2019 by WILLIAM B. *

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• 5 / 5 1

  

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  Excellent service

  Review of 31/07/2020, following an experience of 20/11/2019 by OWEN M. *

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