Customer reviews
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I would highly recommend this seller, not only was the clock beautiful, the template and instructions that came for mounting it was easy to follow. I was impressed with the clear loving care taken to not only make the hand crafted item, but also the free gifted key ring and the way the item were beautifully packaged. Everyone who visits us for the first time remarks on it too. 100% happy, thank you.
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Great products, prices are reasonable, delivery was quick. Very impressed with the product (a customisable wall clock). Definitely recommended, would buy again if I need/wish to.
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Lovely unique clock that matches our kitchen colours exactly. Received within ten days and packaged securely. Easy to put up with the template. So pleased with it and everyone comments on it when they enter the room. Can highly recommend this company.
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Delivered on time excellent communication and great quality product.
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Great clock which looks fantastic on our kitchen wall. The only reason I have not given 5 stars is that the handles of the clock are a bit flimsy, the minute hand won’t stay where it should do, so it’s more of an art piece than a clock.
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Easy to order and chose my style and colours. I thought it came as one piece but it was easy to put together. Love it.
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Timely arrival, well packaged and arrived safely
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This is a small company in France and I have used them twice and been very happy with the service and items
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Perfect.
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Excellent service and easy to follow instructions, would really recommend.
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The clock is superbly made & so easy to put up with the template that is provided. So very pleased with this clock
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Superb clock
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Product arrived in good time, well packaged and we were kept informed of progress by email.
Review of , following an experience of by A A. *
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Great clock, easy to assemble and looks good. Would buy again.
Review of , following an experience of by A A. *
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Redecorated and refurnished a room and the finishing touch was the amazing clock from Amysdeco. Well packaged and beautifully made and finished, absolutely recommend to anyone who wants that final WOW factor!
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Excellent company, good communication, high quality products
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Great clock, great service. This was the second clock I purchase. It arrived quickly and unfortunately I had a small issue. I sent the team an email in the morning, had a reply with a resolution before I even had lunch. Now enjoying my click everyday. Would definitely recommend.
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A very novel and personalised product. I myself, after trying the clock with three colours stuck to two colours. for our front room's colours it was the perfect fit. It is a piece of art as well as functional. The service was great and instructions also clear and easy to follow. I saw that the parts stick on that woody effect wall paper so it has no problems sticking to a painted wall.
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The order was easy to place, I was kept updated on its arrival and it came well packaged.
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Good coms keeping up to date on delivery though did take a bit longer than expected to arrive couriers fault though
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Tracking link did not connect & after repeated calls/emails with no response… Clock arrived weeks later & I had one email m regards to my comment about customer servuce…
Review of , following an experience of by A A. *
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Answer by amysdeco.co.ukFlagHi Nicola, I am very sorry to hear your clock arrived late. Unfortunately due to the Royal Mail strikes we have experienced a few delays on our orders. In regards to emails and calls please do let me know when you tried to call and I will take a look into this for you.
Answer by A AFlagYou have my email & telephone contact & I sent a template letter to warn on no receiving of product & mail strikes or not the tracking link did not work… Called the mobile & texted a number of times leaving messages
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Wasn't impressed at all after receiving the item
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Answer by amysdeco.co.ukFlagI'm so sorry to hear you aren't happy with the item you have received. Please do let me know your order number and we can look into this for you.
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The clock ordered has never arrived, and despite numerous emails and telephone calls there was no response. In the end I had to reclaim my money through the credit card company. Customer service is an absolute joke as it is non existent and how they can ask you to review a product that they must know was not received is beyond belief. Suggests that they don't bother to read their emails or listen to the voicemails left for them.
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Answer by amysdeco.co.ukFlagHi Derek, I'm so sorry to hear this. We have emailed you regarding your clock a couple of times. Please do check your junk regarding this as we want to get this sorted for you right away.
Answer by A AFlagYou say that you have sent a couple of emails regarding the clock, other than automated responses saying that you would reply as soon as possible, the first response following my email on 18th November last year was on 16th January asking if I was satisfied with the product. There is nothing in my junk mail and the fact that I received your automated responses suggests that nothing else had been received. Looking at other reviews replies to email and telephone messages do seem to be a problem
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The clock we ordered was totally the wrong colour as described on the website and in the pictures on their website. We have been waiting for weeks for them to respond to emails and phone messages. Do not buy anything for this company.
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Answer by amysdeco.co.ukFlagI'm so sorry to hear this. Please do let me know your order number and I will look into this right away for you.
Answer by A AFlagOrder no DJ_UK72795 Thank you for responding.
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I’m absolutely delighted with ny purchase. It is so unique and looks amazing.
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Delivery took way longer than stated on their website communication is good.
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I have bought 2 of these clocks they are quirky look fantastic and very easy to put up. Highly recommend they are a statement piece and a talking point.
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2nd clock purchased and won't be my last. absolutely love them.
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Answer by amysdeco.co.ukFlagIm glad to hear you are happy with the product and service received. Have a great day!
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Great product would highly recommend
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Answer by amysdeco.co.ukFlagIm glad to hear you are happy with the product and service received. Have a great day!
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The site was easy to navigate. Product arrived intact and promptly, considering it was coming from France.
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Answer by amysdeco.co.ukFlagthank you very much for the nice review, we are happy to see that the website is working fine and that the parcel arrived in time.
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I couldn't be more pleased with my clock, its great and I've received many compliments. I wanted something different, and it's exactly that, and even personalised to my own colour choice. Delivery was prompt and very well packaged, would be a perfect gift. I would recommend this website, I have no complaints. Thank you.
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The clock itself looks nice, but is definitely not worth £95!! Poor value for money, given it’s just some circles of Perspex & a £6 clock mechanism. Within 2 weeks of having the clock the clock mechanism broke. I emailed Amy’s decor twice & just get an automated reply. Still haven’t heard from them / VERY POOR CUSTOMER SERVICE!!! I would not recommend this company!!!!
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Answer by amysdeco.co.ukFlagHi Bev, I hope you are well. I'm sorry you have not received our emails but we have emailed you back requesting photos of the damage. In order to avoid any further delays as it seems you aren't getting our emails, I shall arrange for a new mechanism to be sent to you. I hope this is ok. Alice
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Fabulous clock. Easy to assemble. Delivery good.
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Answer by amysdeco.co.ukFlagIm glad to hear you are happy with the product and service received. Have a great day!
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Unique, well constructed.
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Answer by amysdeco.co.ukFlagHey Robert, We are glad you are happy with the item received. We look forward to helping you again soon.
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I placed this order and it arrived on time. However, the order was supposed to be custom duty paid but I had to pay the duty of £86. Was very disappointed but when I complained, full duty refund was given no questions asked as I had provided proof of duty paid. Would deal with this company again.
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Answer by amysdeco.co.ukFlagIm glad to hear you are happy with the product and service received. Have a great day!
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it was easy to navigate on the website and clear how to order.
Review of , following an experience of by A A. *
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Answer by amysdeco.co.ukFlagIm glad to hear you are happy with the product and service received. Have a great day!
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Very happy with product and service
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Answer by amysdeco.co.ukFlagIm glad to hear you are happy with the product and service received. Have a great day!
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The order came within the time specified,
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Answer by amysdeco.co.ukFlagIm glad to hear you are happy with the product and service received. Have a great day!
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Amys Deco Clocks
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The order was wrong. I tried phoning and leaving voicemails, emailing, no reply to this very day. Clock was a waste of money. Do not expect ANY aftersales or customer service. Plus, I believed this to be a UK company, good were shipped from France?
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Answer by amysdeco.co.ukFlagHi Sam, I am very sorry to hear your order was wrong. We haven't received any emails however I am sent you an email so we can get this sorted for you today. Speak soon. Alice
Answer by A AFlagYou have received messages as I even have the thank you for contacting us standard reply. I also never received any phone response after several voicemails.
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Fantastic product and very quick delivery
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Answer by amysdeco.co.ukFlagIm glad to hear you are happy with the product and service received. Have a great day!
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Their customer service is appalling. I was trying to speak to someone for days without success. Plus the quality of the product is so poor. I bought a wall clock and the design inside the front glass of the clock is just a colorful paper cutting which wasn't even glued properly!!! So yes, very disappointed
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Answer by amysdeco.co.ukFlagHello, I am sorry that you have not had any feedback to your calls. Alice will contact you and find a solution to this problem, for which we apologize. Sincerely, Laure
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Very quick delivery. Excellent service from beginning to end
Review of , following an experience of by A A. *
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Answer by amysdeco.co.ukFlagIm glad to hear you are happy with the product and service received. Have a great day!
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Kept on ringing them and emailing them never reply to my phone calls all my emails this went on for nearly 2 weeks shock on way to treat a customer
Review of , following an experience of by A A. *
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Answer by amysdeco.co.ukFlagI am sorry that you have not been able to reach us. I ask Alice to contact you as soon as possible. With apologies. Sincerely, Laure
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Easy company to deal with and love the product
Review of , following an experience of by A A. *
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So many options it took ages to choose but ordering was very straightforward. Very pleased with the entire service.
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Good product, nicely designed and easy to setup. However delivery took approx 1 month despite stating 10 days on website and virtually no communication despite sending several emails asking for update. Overall satisfied and would order again but communication could be better.
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Great informative service
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User friendly site with good delivery time. Tracking was a little sketchy but adequate Would buy from Amy’s deco again.
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Site OK. Not that forthcoming with the item and its assembly. If we knew we had to assemble it ourselves, we would never have purchased it
Review of , following an experience of by A A. *
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Answer by amysdeco.co.ukFlagGood morning, Thank you for this review. We're sorry you were surprised to have to assemble your clock. A video is present on the site to show you the package as you receive it, and we indicate the steps of the assembly. This is also noted in the "mount" tab just below the configuration tool. We hope that the assembly was easy for you, and remain available if necessary. Have a nice day. Laure
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Absolutely incredible. Love the design idea. Looks exceptionally good on our wall. Our visitors are always impressed and ask where we bought it.
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I can't fault the website, ordering process, delivery or installation instructions. There are a great number of options and picking the design and colour was very satisfying. It's a talking point in my kitchen :) Note that the item comes from France.
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The product was well packed, well made and as it was made to specific colour selection delivered in a reasonable time frame.
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Could not get in touch with them when needed to
Review of , following an experience of by A A. *
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Answer by amysdeco.co.ukFlagGood morning, Thank you for taking the time to share your experience on our site. I am sorry that you were unable to reach us. We will check that everything is in order, at the level of the phone or emails so that you can reach us without worry in the future. I hope that everything is in order at the level of your order. If necessary, you can come to me via this email: serviceclient@deco-julie.fr Have a nice day. Laure
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Took a long time to come, but worth the wait.
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Very happy with the product with the exception 1 part was broke but we managed to salvage it
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All perfect
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Lovely product- very modern look in new kitchen
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Avoid.
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Answer by amysdeco.co.ukFlagDear Rafal. I am sorry to read that your order did not go well. I ask Caroline to contact you to see if we can help each other. I remain available if need be. Beautiful end of the day. Laure
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Absolutely gorgeous pieces that had complimented the room. Everyone loves it and it's quite unique. Awesome colours too!
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Such a unique idea, was hard to choose which clock to order
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Very happy with my clock looks great. Delivered promptly, well wrapped Easy to put together
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Good service.
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Pleased with my clock , easy to put up , Thank You.
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Easy and fast
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Web site was good, nice and easy to build and see your design. Delivery was spot on - see comment below about losing the little holding screw!
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The ordering process was very easy & user friendly! The website featured a great selection to choose from & I particularly enjoyed the option to customise the product to best suit my style preferences. My order arrived in a timely manner.
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Great design - fast service. Only criticism is that a lot of the sticky pads had come off so would have been useful to have some spares in the pack
Review of , following an experience of by A A. *
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Fabulous and a great feature in my new kitchen
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Fast delivery. Exactly like the picture. Easy to install. Looks stunning - have had several remarks on it
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Clock arrived promptly and template and instructions were easy to follow. Everyone comments on great it looks and the ability to customise the colours works well. I was a bit worried because the stick-on numbers and colour blocks looked very simple when they arrived but once on the wall it looks fabulous and is really unique.
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Fabulous. Great site, efficient delivery service in secure packaging. Very happy customer.
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The order was very smooth process and arrived on time
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Good service and great products
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Found the site easy to use, ordered delivered when advised & kept up to date via email.
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The site is easy to navigate and fun to interact. Delivery arrived on the date expected. There was a discount at the time of order which was very much appreciated.
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just what we wanted goes very well with our decor very good service and would recommend this product.
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Loved my clock. Excellent service and delivery
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The service was brilliant from my first order to the delivery the clock is know on the wall good quality and instructions were easy to follow thanks you Ken from Plymouth
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Excellent service and excellent product
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Excellent after sales service and good quality product
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Ordered 2 clocks, arrived within timeslot, very easy to construct with template, lovely contemporary addition to my walls. One clock mechanism was faulty and replacement was sent out posthaste!
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The site is easy to get around I love how you can change the colours to suit.
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Prompt delivery and good prices!
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Delivered within a reasonable time. Easy to install and quirky product. Pleased with our purchase.
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Very little communication. Our order turned up out of the blue and no tracking or dispatch notice.
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Everything was as detailed online. No hidden agenda. It went up as per instructions. The finished article is exactly as we expected.
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Everything as stated
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Good
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Very unusual product and looks good
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Great value and swift delivery
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I was very excited to find amysdeco as I wanted a clock that was different. Website was great, easy to navigate and easy to try different colours in the different styles. Great communication, updated at every step and clock arrived within a week. Fantastic, highly recommend.
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Fantastic product very quick delivery
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Delivered in good time, happy.
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Can’t believe I paid over £100 for a few pieces of plastic. Very poor quality, the sticking pads don’t stick, had to end up using blue tack to stick to wall. Wish I’d asked for my money back.
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Answer by amysdeco.co.ukFlagHello Thank you for your message. We are sorry that you are unhappy with the clock. Maybe we can help you by rectifying the clock in some way. Can we send you some replacement sticking pads?
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Great service, enough said
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Didn't realise this was coming from France,but still a very quick order. Thank you
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Email to track order received weeks after we received the clock!
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Very happy with the quality of product, the look, delivery and their customer service.
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A good unique product range, wide variety to choose from. Good service when it comes to order and delivery. Highly recommend.
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