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Customer reviews for magimix.co.uk

4.6 / 5 1

Calculated from 176 reviews obtained over the last 12 months

291 reviews since 03/06/2022

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Customer reviews

  • 5 / 5 1
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    Very easy to buy. Good delivery and isckahong. Fajltless

    Review of , following an experience of by

  • 5 / 5 1
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    Very good

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  • 5 / 5 1
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    Great service and automatic warranty registration. Good communication along the way and delivery was prompt.

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  • 5 / 5 1
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    I have found my shopping experiences with Magimix to be first rate. Easy to navigate website with a super fast dispatch and delivery time.

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  • 5 / 5 1
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    Excellent

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  • 5 / 5 1
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    magimix e-shop

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  • 5 / 5 1
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    Very easy ordering process and competitive price. You know you’re getting a genuine product if you buy from the official site.

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    *Pseudonymized data at the request of the author

  • 1 / 5 1
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    Used first time and there was a smoke and burning smell from machine. Contacted customer service (available as email only contact!). Took 2-3 weeks to collect blender and then took time to issue refund. Customer service very poor

    Review of , following an experience of by

    Answer by magimix.co.uk
    Flag

    Hi Nilesh, Thank you for your review. We are sorry to read this. Having looked at the email trail, I can see that you contacted us on the 6th August, with our Customer Care Team responding the next day. After establishing the problem arrangements were made for collection of the product on, Thursday, 15th August, a date convenient to you and a full refund was processed on 22nd August. Please don’t hesitate to come back to us if you feel we can be of further assistance. The Magimix Team

  • 5 / 5 1
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    Website was easy to use and all was delivered on time.

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  • 5 / 5 1
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    Easy to order!!! Very well packed, prompt delivery.

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  • 5 / 5 1
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    Fast delivery and packaged well!

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Super easy and very prompt delivery

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  • 5 / 5 1
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    easy to navigate website prompt and professional delivery well satisfied

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  • 5 / 5 1
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    No notes - handy that the product is automatically registered too

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  • 5 / 5 1
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    The service was brilliant. After the machine arrived, I bought some more cutting discs, they were here within a few days.

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  • 5 / 5 1
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    Fast and efficient

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  • 5 / 5 1
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    very good

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  • 5 / 5 1
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    Excellent. There is excellent support should you need any help.

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  • 5 / 5 1
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    Easy to use website, fast checkout.

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  • 5 / 5 1
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    First class

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  • 1 / 5 1
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    slow service

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  • 5 / 5 1
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    Easy to use.

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  • 5 / 5 1
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    Good service

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  • 5 / 5 1
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    Very easy to use and clearly presented information.

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  • 1 / 5 1
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    Please do not order from the company - 17 days and nothing delivered so far and neither any refund applied to the account.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

    Answer by magimix.co.uk
    Flag

    Thank you for your review. We are currently in the process of collecting your order from your local pick up shop, and will refund upon its arrival back to us. As the store still has your parcel at this time, you still have the option to collect it, but I understand this isn't something you want to do. We will rectify the situation as quickly as we can for you. Thank you for your patience Jenny Magimix

    Answer by Ian M
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    Dear Jenny, If there is an option I can retract my review? Please let me know how to do that! I never write reviews atole so don't know much! Since I got my funds and I am very annoyed that I spent more time and effort with no success. Thank you! Kind Regards, Adeel * * *

    Answer by magimix.co.uk
    Flag

    Good afternoon Adeel, We will flag the reviews to make it easier for you to delete them. Have a lovely day. Jenny Magimix

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  • 5 / 5 1
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    Ordering was easy and the selection of products was MUCH nicer than what's available in North America.

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  • 5 / 5 1
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    Excellent delivery arrived a week before they told me it had been dispatched

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  • 5 / 5 1
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    Excellent service and delivery

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  • 5 / 5 1
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    Simply put - all good.

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  • 5 / 5 1
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    It was easy to find what I was looking for at a good price.

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  • 5 / 5 1
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    Fast delivery. Excellent package, the product arrived in an excellent condition.

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  • 5 / 5 1
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    very easy to use.

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  • 5 / 5 1
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    First class ordering and delivery, well packaged and no damage

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  • 5 / 5 1
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    Very good customer service

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  • 5 / 5 1
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    Good

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Arrived next day

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  • 5 / 5 1
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    The website was easy to use and resulted in me ordering what I wanted. Delivery was on time and you delivered what was needed

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  • 5 / 5 1
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    ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

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  • 5 / 5 1
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    Easy and reliable and you know your not getting Amazon returns

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  • 4 / 5 1
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    ok.

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  • 5 / 5 1
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    Great service part of order damaged in transit but replaced within a week very satisfied

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  • 5 / 5 1
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    Easy and fast

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
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    Very quick delivery actually looks smaller than on screen very smart though just gotta get confident in using it we will be trying all the different settings . One thing though ours shipped without the software upgrade although Magimix supplied the relevant upgrade I would have liked and expected it to come ready to go must admit I was a bit disappointed having to faff about doing the upgrade even though it was straight forward

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  • 5 / 5 1
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    Excellent

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  • 5 / 5 1
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    Everything great! Easy ordering system, easy payment. Amazing Customer Care! Shout out to Jen/Emma/Les ❤️

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  • 5 / 5 1
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    Easy and very quick delivery

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  • 4 / 5 1
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    Over all happy with the website although a little more information on the different machines would have been helpful. Delivery was quick

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  • 5 / 5 1
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    Very fast postage. Came secure in box.

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  • 5 / 5 1
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    Very easy to order, delivery was fast & free.

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  • 5 / 5 1
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    Great

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  • 5 / 5 1
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    Easy to order

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  • 5 / 5 1
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    Easy to order and super fast delivery

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  • 5 / 5 1
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    We are Magimix fans!!!!

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  • 5 / 5 1
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    Good website easy to use found what I was looking for easily. Checkout easy and straightforward and delivery was quick.

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  • 5 / 5 1
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    All very efficient.

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  • 5 / 5 1
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    Good experience. All promptly delivered. All fine.

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    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Very fast delivery

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  • 5 / 5 1
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    Website was easy to negotiate. Check the whole site including special offers before purchasing. Would definitely buy from Magimix again.

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  • 5 / 5 1
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    We had a shipping issue and it was dealt with superbly by your staff.

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  • 5 / 5 1
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    Easy to use

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  • 5 / 5 1
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    Very fast delivery. I ordered in the afternoon and the machine arrived next day

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  • 5 / 5 1
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    My order arrived quickly, it was very well packed and arrived in perfect condition.

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  • 5 / 5 1
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    Easy to use . Excellent products.

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  • 4 / 5 1
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    Good website - excellent speedy delivery

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  • 4 / 5 1
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    Had some issues with my order initially which was resolved by Lesley. The machine is robust and I've been enjoying kneading dough, making cake batters and even protein bars. I use the small bowl to mince chicken for patties and it does a great job. I love how quiet it is. Shreds carrots and beets easily. I have the juicer attachment which I quite like, juices hard vegetables like beets with ease. I haven't tried juicing celery which I believe you can. The only thing to keep in mind while juicing is to clear the spinning basket frequently, if you let the pulp pile up it won't squeeze the juice completely. I don't use the middle bowl that often, although, it would have been nice to have blade attachments that fit the bowl.

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  • 5 / 5 1
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    Easy to order and quick delivery

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  • 5 / 5 1
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    Excellent, speedy service

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  • 5 / 5 1
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    Easy to use website, rapid delivery

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  • 3 / 5 1
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    Big problem with the shopping experience was the delivery service. I stayed at home twice as per instructions as to when parcel would be delivered. No show! Email with ridiculous picture of the back of my house saying I hadn't been in to receive parcel. Message to say pick it up from drop off point. Then another message to say they were unable to use drop off point. Couldn't contact anyone at depot. Eventually a very nice delivery person arrived looking as exasperated as I felt. Bad luck, certainly bad service. Just had ro resign myself it would hopefully turn up. Took about a week!

    Review of , following an experience of by

    Answer by magimix.co.uk
    Flag

    Thank you for your review. I was sorry to read of the struggles you've experienced with DPD, the delivery service. If there is anything we can help you with, please feel free to contact the Customer Care Team via the red support button on the Magimix website. Jenny Magimix

  • 4 / 5 1
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    Easy order, speedy dispatch.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
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    The delivery of the products was timely communicated and was delivered within the timeframe specified.

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  • 5 / 5 1
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    All good. A shipping information by the courier would have been great.

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  • 5 / 5 1
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    No issues.

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    *Pseudonymized data at the request of the author

  • 4 / 5 1
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    I have no issues with the order process, very pleased, although the model I initially found (3600) in a national retail store was not found anywhere on the MagiMix website, so I can only conclude it was now obsolete, but could still not find any support for it either.

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  • 4 / 5 1
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    Guest checkout option would be better or an option to log in with an account like Facebook

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  • 1 / 5 1
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    Delivery and ordering was easy and quick but the 1 star review is because of the after care - I’ve got a fault in the machine . I reported it and they responded fairly quickly. I was asked to check everything is clicked in correctly, and was told a ‘usual fix’ for my issue is to spray the excessively spray the buttons with furniture polish as this may release anything ‘stuck in transit’ . So I add furniture polish to my next shopping trip. Tried as suggested, it did not work. I approached Magimix again, I am now asked to send the machine back in original packaging (I no longer have as we are a few weeks post order now) - so I have been asked to get a supermarket cardboard box , pack with towels and send back at my expense ….. and this is expensive!! So I am stuck with a semi functional machine until I pay for DPD postage …my advice , don’t buy direct - if I had purchased at John Lewis (or similar) this would have been sorted with a couple of weeks … not months which is where I am now !

    Review of , following an experience of by

    Answer by magimix.co.uk
    Flag

    hank you for sharing your experience with us. We're truly sorry to hear about the issue you encountered with your machine and the subsequent difficulties you faced with our aftercare process. It's disheartening to learn that our initial troubleshooting suggestions did not resolve the problem and that the follow-up instructions have caused further inconvenience. We understand your frustration and apologize for any inconvenience caused by the return process. It's certainly not the level of service we aim to provide. Your feedback is invaluable, and we will review our aftercare procedures to ensure a more seamless experience for our customers in the future. Please know that we are committed to resolving this matter promptly and to your satisfaction. We will do everything in our power to assist you with the return process and expedite the resolution of the issue with your machine. If there's anything else we can do to assist you further, please don't hesitate to reach out. Once again, we apologize for the inconvenience and thank you for bringing this to our attention. Jenny Magimix

  • 1 / 5 1
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    The finance page simply did not work, ended up re-ordering using a credit card and disregarding the 0% apr offer. Furthermore the communication regarding delivery was minimal and poor, and it was impossible to contact any customer service department for assistance. I would not use this e-shop again

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

    Answer by magimix.co.uk
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    Thank you for leaving a review. I do apologise for the level of service you've received. I've had a look into the Novuna application and it appears Novuna cancelled the payment. To understand why, I would recommend giving their Customer Experience Team a call on 0344 375 5500 DPD provides tracking information including a 1 hour time slot text message on the day of delivery. Through the DPD text messages you can track your parcel, re-arrange your delivery or designate a safe place. Please contact the Magimix Customer Service team so we can investigate why you didn't receive this service. To contact the Magimix Customer Service Team, please click the red 'support' button on the Magimix website. This can be found at the bottom of the main page, right hand side. Jenny Magimix

    Answer by Nicole C
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    Good afternoon. Novuna automatically cancelled the payment after I left it hanging without completing it. The reason I left it hanging is because none of the drop down boxes were working g and it was therefore impossible to complete. It is frankly a useless system. If you are going to ask for customer surveys, I’d advise you to understand the responses Sent from my iPhone

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  • 2 / 5 1
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    After waiting for several weeks, I enquired about my delivery and the company discovered that it had been returned. I had not been notified that it was arriving, that someone had tried to deliver it or that it had been returned to France. Is this the service expected from a reputable company?

    Review of , following an experience of by

    Answer by magimix.co.uk
    Flag

    Thank you for your review. We sincerely apologise for any inconvenience caused by this delivery issue. It's certainly not the level of service we strive to uphold. DPD send a 1-hour delivery time slot text message on the morning of the delivery. I'm unsure why you didn't receiving this text message on this occasion, but we will certainly raise this with DPD. You'll be pleased to know all parcels are sent back to a warehouse within the UK rather than France, so a re-delivery will only take a few days. Thank you for bringing this matter to our attention. We truly appreciate your patience and understanding. Jenny Magimix

  • 5 / 5 1
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    Very happy with the buying process, just not the product

    Review of , following an experience of by

  • 5 / 5 1
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    Great

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Easy website.

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  • 2 / 5 1
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    The model ID of the model I ordered and I received is different than the model that was automatically registered on my account for the warranty and there is no way I can rectify that.

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  • 5 / 5 1
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    Easy ordering, prompt, efficient delivery.

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  • 5 / 5 1
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    Excellent price. Delivered promptly. Shame there was only one colour at that price. Still looks great.

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  • 4 / 5 1
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    Good enough for casually browsing, creating an account and purchasing with easy steps. No complaints.

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  • 5 / 5 1
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    Great timelines and delivery

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
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    Easy to order and pay. Swift delivery.

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  • 5 / 5 1
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    Great offer and service, thank you.

    Review of , following an experience of by

  • 3 / 5 1
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    The purchase experience was excellent. However the lack of communication from the carrier was an issue, which isn’t helped when the Magimix UK won’t talk the customers, other than via the online chat system.

    Review of , following an experience of by

    Answer by magimix.co.uk
    Flag

    Good morning, Thank you for your feedback regarding your recent purchase experience. While I'm pleased to hear that you found the purchase process excellent, I deeply apologize for any inconvenience caused by the lack of communication from the carrier and the challenges in reaching Magimix UK. Your comments are invaluable to us, and I assure you that we will address these communication issues promptly to ensure a smoother experience for our customers in the future. If there's anything further I can assist you with, please don't hesitate to reach out via the red support button on the Magimix website. Kind regards, Jenny Magimix

  • 5 / 5 1
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    It was easy to navigate the site and I received the product soon after placing my order.

    Review of , following an experience of by

  • 5 / 5 1
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    When I ordered this machine originally from John Lewis, Amazon Shipping lied when they said it had been delivered when it hadn't. So, I ordered a replacement from Magimix, for the same price, and it arrived as stated. I am very pleased with it.

    Review of , following an experience of by

  • 5 / 5 1
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    I bought the 4200XL at very good sale price, I sent several emails to magimix asking for advice and I had quick helpful replies. This is very good food processor with lots of accessories and comes with proper containers for the mixing blades and slicing discs. I bought this as a present and they love it , it does everything they need.

    Review of , following an experience of by

  • 2 / 5 1
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    Purchase experience: got confirmation email. Nothing arrive for 2 weeks. Discovered online account. Payment had failed. Paid again and arrived quickly. No communication provided apart from 2 purchase confirmation emails. No number to ring, and no response to enquiry email. Excellent food processor, mind!

    Review of , following an experience of by

    Answer by magimix.co.uk
    Flag

    Thank you for sharing your experience with us. We apologize for the inconvenience you faced with the payment process and lack of communication. We are committed to continually improving the level of service provided and your feedback is invaluable to us. Its great to read you are loving your new food processor. If you need any further assistance, please feel free to contact us via the red support button on the Magimix website. Jenny Magimix

  • 4 / 5 1
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    It worked, what more can one say.

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  • 5 / 5 1
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    I was struggling to order on line so rang and was advised when new stock was arriving so tried again and obtained what I wanted

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  • 1 / 5 1
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    Easy to buy, difficult to return.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

    Answer by magimix.co.uk
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    Thank you for sharing your feedback. We're sorry to hear about your difficulty with the returns process. Please reach out to our customer support team via the red support button on the Magimix website, and we'll do everything we can to assist you. Jenny Magimix

    Answer by Connor P
    Flag

    Hiya Jenny, It’s probably my fault for not ready the fine print. I should’ve checked you did free or cheap returns. Pretty costly when you have to organise yourself and the couriers don’t offer cover incase things go missing. Can you please check if you’ve received my return? Kind regards, Hayley > On 15 Feb 2024, at 08:44, Jenny (Magimix UK) wrote:

    Answer by magimix.co.uk
    Flag

    Hi Hayley, Please would you contact the Customer Care team via the red support button on the Magimix website, and we will look into this for you. Kind regards Jenny Magimix

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  • 5 / 5 1
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    Excellent shopping experience, everything went smoothly and my item turned up very well packed and protected

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  • 4 / 5 1
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    Normal e shop

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  • 5 / 5 1
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    It’s so versatile…

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  • 5 / 5 1
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    xxx

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Love the Magimix eshop. Customer service is outstanding too!

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  • 5 / 5 1
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    Excellent service and quick delivery

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  • 4 / 5 1
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    Easy to navigate website. Arrived quickly

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  • 5 / 5 1
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    The offers on the website were clearly limited to so many per day. I was unable to take advantage of an offer one day but was able to the following morning. No issues with the order and delivery.

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  • 5 / 5 1
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    Item was dispatched quickly and I received it in a matter of days.

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  • 5 / 5 1
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    Easy to use website and delivery as expected.

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  • 5 / 5 1
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    Great experience, nice and straightforward and item was really well packed.

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  • 5 / 5 1
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    Fast dispatch after order placed.

    Review of , following an experience of by *

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  • 5 / 5 1
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    Efficient and simple process. Prompt delivery. Very pleased

    Review of , following an experience of by *

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  • 5 / 5 1
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    Ordering was easy & it was delivered really fast, all packaged really well too, very happy.

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  • 4 / 5 1
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    The delivery speed is very fast, and the website also displays that the items have been delivered.

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  • 5 / 5 1
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    Easy to follow & as I said, swift delivery within 2 days.

    Review of , following an experience of by

  • 5 / 5 1
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    Quick and efficient delivery. Very well packaged.

    Review of , following an experience of by

  • 5 / 5 1
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    Really easy to use the site and choose exactly what you want. My Magimix was shipped and received within a few days. Excellent!

    Review of , following an experience of by

  • 5 / 5 1
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    Easy to buy and very quick dispatch. Arrived almost before I could blink

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  • 5 / 5 1
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    Easy. Quick delivery. Good deal when I bought - I couldn't find it cheaper.

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  • 5 / 5 1
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    The delivery was disappointing as it did not arrive for 5 days after the due date.

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  • 5 / 5 1
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    Everything an online shop should be really. It would be useful, though, if the web pages point you to the other shop where you can get all the extra discs and things (perhaps it does somewhere, but it's not obvious). I found this out by chance through the after sales service staff who I cannot praise too much for their helpfulness and friendliness.

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  • 5 / 5 1
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    Excellent! Easy to select product, lots of information available to assist with the purchase. Very easy to order too. Super fast delivery. Item arrived extremely well packaged!

    Review of , following an experience of by

  • 4 / 5 1
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    Initially the Web site refused to accept my order(several times) but the excellent service centre was very helpful and after they had helped me the order went very smoothly. Product was well packd and arrived on time.

    Review of , following an experience of by *

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  • 5 / 5 1
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    Very good. I would recommend.

    Review of , following an experience of by

  • 5 / 5 1
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    Easy to use website and very prompt delivery

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  • 2 / 5 1
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    The e shop works but it doesn’t make the product fantastic Would I recommend the Magimix . E shop yes if you like expensive shiny near functional kitchen appliances

    Review of , following an experience of by

    Answer by magimix.co.uk
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    Thank you for your review. Please contact the Customer Service Department via the red support button on the Magimix website should you require any assistance with your product. Jenny Magimix

  • 5 / 5 1
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    Speedy delivery and extremely well packaged

    Review of , following an experience of by

  • 5 / 5 1
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    Quick service and delivery.

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  • 5 / 5 1
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    Easy to purchase from the website

    Review of , following an experience of by

  • 5 / 5 1
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    Great

    Review of , following an experience of by *

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  • 5 / 5 1
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    Very good, great service. I would recommend. Easy easy.

    Review of , following an experience of by

  • 5 / 5 1
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    Deal was better than the competition

    Review of , following an experience of by

  • 5 / 5 1
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    Straight forward no issues

    Review of , following an experience of by

  • 5 / 5 1
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    Easy to navigate, good product comparison

    Review of , following an experience of by

  • 5 / 5 1
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    Very good

    Review of , following an experience of by

  • 5 / 5 1
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    Great price. Big discount. Quick delivery. Only fault was the delivery was quicker than the delivery tracking function,

    Review of , following an experience of by

  • 5 / 5 1
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    Easy to use website. Great prices on their sale when I purchased & I got a great deal so able to upgrade to the more expensive processor. Excellent delivery, well packed item. Very happy customer!

    Review of , following an experience of by

  • 5 / 5 1
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    All ok

    Review of , following an experience of by

  • 5 / 5 1
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    The information is clear, and there's nothing to complain about.

    Review of , following an experience of by

  • 5 / 5 1
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    Good communication Good service Professional

    Review of , following an experience of by

  • 4 / 5 1
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    Simple enough buying experience. So while I might recommend the e-shop, I would not recommend the product I bought.

    Review of , following an experience of by

  • 5 / 5 1
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    Magimix site is very easy to use

    Review of , following an experience of by

  • 5 / 5 1
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    Quick delivery

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Fast delivery

    Review of , following an experience of by

  • 5 / 5 1
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    Quick and easy to order which arrived within a couple of days.

    Review of , following an experience of by

  • 5 / 5 1
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    Very good. No complaints at all. Very easy to order the one I wanted and fast delivery.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Very efficient

    Review of , following an experience of by

  • 5 / 5 1
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    Good

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent transaction. Thank you

    Review of , following an experience of by

  • 5 / 5 1
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    Very goid

    Review of , following an experience of by

  • 5 / 5 1
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    Great service. I would recommend.

    Review of , following an experience of by

  • 5 / 5 1
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    Ordering online was straightforward. I received my magimix blender on time which i was happy about.

    Review of , following an experience of by

  • 5 / 5 1
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    Great discount, easy order and immediate dispatch.

    Review of , following an experience of by

  • 4 / 5 1
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    Easy to purchase and speedy delivery.

    Review of , following an experience of by

  • 5 / 5 1
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    Prompt delivery, no excessive packaging.

    Review of , following an experience of by

  • 5 / 5 1
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    Quick and easy to find product and purchase.

    Review of , following an experience of by

  • 5 / 5 1
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    Order went through smoothly & delivery quick

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent service thanks.

    Review of , following an experience of by

  • 5 / 5 1
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    Very rapid delivery - clear correspondence

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Very easy to navigate

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Placed my order easily and my Magimix was delivered on time after a few days. Very easy shopping facility.

    Review of , following an experience of by

  • 4 / 5 1
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    It was very easy to order and pay. My only complaint was in trying to upload the receipt to register the guarantee. It was in email form which cannot be uploaded onto the site but I sent an email to Customer Services and received an email back with confirmation that it was registered.

    Review of , following an experience of by

  • 5 / 5 1
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    Quick and easy transaction with excellent delivery service. No isssues.

    Review of , following an experience of by

  • 5 / 5 1
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    Great service and fast delivery!

    Review of , following an experience of by

  • 5 / 5 1
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    Very easy layout.

    Review of , following an experience of by

  • 5 / 5 1
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    This 4200XL is a willing workaholic of the kitchen. Love it to bits.

    Review of , following an experience of by

  • 5 / 5 1
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    Very happy.

    Review of , following an experience of by

  • 5 / 5 1
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    Easy to order and quick delivery

    Review of , following an experience of by

  • 5 / 5 1
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    Very convenient

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Very quick delivery

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Very straightforward and customer friendly.

    Review of , following an experience of by

  • 5 / 5 1
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    Good product! Even a little problem after delivered. Customer service solution of the problem efficient.

    Review of , following an experience of by

  • 5 / 5 1
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    Easy to navigate and very informative

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Very happy with the services provided! Easy to purchase and super fast delivery!! 10/10 💫

    Review of , following an experience of by

  • 1 / 5 1
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    I bought a 5200XL at the end of November. It was faulty out of the box - the motor is a dud and the blade only spins very slowly. I contact customer services to ask for a replacement. Rather than an apology or a replacement, I've been sent a list of terms and conditions, been told that 'the returns window has now closed', been asked to check whether my brand new item is still under warranty, been asked to re-pack everything and return (again - with no apology for the fact that I've been sent a faulty product) , had a pick-up arranged for a day that I wasn't available, rescheduled work in order to be in for the pickup driver, had the driver refuse to pick up the parcel because Magimix didn't send him the correct barcode, when I emailed about this been told that I should wait and arrange a pickup 'in the new year', when I said that this wasn't acceptable been told that I should arrange and pay for the return myself. Are you bored and exhausted by this list? I certainly am! So now, three weeks after paying a huge sum for a top-of-the range food processor, I have a faulty product taking up a huge amount of space in my hallway and absolutely no confidence that I will have a working processor in time for prepping Christmas food. I honestly can't believe I paid for this experience! I bought magimix because of the quality. I understand that faults occur in expensive products, but when this happens it should be sorted by top-notch customer service. I would have had better service at Aldi. Zero stars!

    Review of , following an experience of by

  • 5 / 5 1
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    Quick delivery, easy to use website

    Review of , following an experience of by

  • 5 / 5 1
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    Very easy to deal with

    Review of , following an experience of by

  • 5 / 5 1
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    Ordering was easy and delivery was prompt. Very happy

    Review of , following an experience of by

  • 5 / 5 1
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    Was easy enough to order, no problems encountered.

    Review of , following an experience of by

  • 1 / 5 1
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    Terrible shipping service and customer service

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Easy to use - very helpful customer services

    Review of , following an experience of by

  • 5 / 5 1
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    Good.

    Review of , following an experience of by

  • 5 / 5 1
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    Easy to use and secure. Delivery was very prompt!

    Review of , following an experience of by

  • 5 / 5 1
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    Easy to purchase, very quick delivery.

    Review of , following an experience of by

  • 4 / 5 1
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    There was some confusion to start with regarding a first purchase discount but a lovely lady called Lesley sorted it out for me promptly. So on balance I would say the e-shop was a positive experience

    Review of , following an experience of by

  • 5 / 5 1
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    Overall very good and would recommend

    Review of , following an experience of by

  • 5 / 5 1
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    Good

    Review of , following an experience of by

  • 5 / 5 1
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    Delivery was shockingly quick even tho I ordered during a bank holiday, I had an issue with my email and it was politely and efficiently solved and it felt good and reasuring to deal with a real person especially when I was spending alot of money, investing in the CE. I did recieve a discount (15%) after attending a course taught by Linda H at the lincolnshire cookery school run by Fiona Lucas so that made the decision even easier after we were given so much useful advice from the two ladies. Even as a chef Fiona was giving us good domestic level advice and Linda constantly told us the info we needed to know about the practical issues such as cleaning and safe operation. I felt when it arrived that I knew exactly what to do and how the controls worked. The only tough choice was what to cook first as it was a bit overwhelming unboxing and setting up the space in my small kitchen. We sort of sat and stared at it for a bit!...I was reassured when it arrived in a very substantial and well designed box so that took care of any transport mishaps. I also liked the fact DPD delivered it as its a reputable carrier I trust.

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent

    Review of , following an experience of by

  • 5 / 5 1
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    Great service, very quick delivery!

    Review of , following an experience of by

  • 5 / 5 1
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    Ordered one day and a few days later it arrived great service.

    Review of , following an experience of by

  • 5 / 5 1
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    Easy to order online, cheaper than elsewhere using sign up code

    Review of , following an experience of by

  • 3 / 5 1
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    Ordering and deliver OK

    Review of , following an experience of by

  • 5 / 5 1
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    Wunderbar.

    Review of , following an experience of by

  • 5 / 5 1
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    Fast delivery & packaged carefully.

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent online service.

    Review of , following an experience of by

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