Customer reviews for miscota.co.uk

4.6 / 5 1

Calculated from 211 reviews obtained over the last 12 months

1663 reviews since 13/03/2018

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Information miscota.co.uk

  • Company

    Bilua E-commerce

  • Description

    Food and accessories for your pet. Find dry food, accessories and other products for dogs, cats, rodents, birds, fish and reptiles at Miscota with best prices

  • Address

    C/ Química 9-23 08450 Llinars del Valles

  • Website

    http://www.miscota.co.uk

  • Category

    Animals

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Customer reviews

  • 4 / 5 1
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    Item arrived in time thank you

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  • 5 / 5 1
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    Great product choice and service.

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  • 5 / 5 1
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    GOOD, EFFICIENT SERVICE. NO PROBLEMS WITH ANYTHING. I HAVE PEACE OF MIND. THANK YOU.

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  • 5 / 5 1
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    Great service from Miscota. Easy online ordering, top communications and rapid delivery. First class.

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  • 5 / 5 1
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    very good service and delivery

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  • 5 / 5 1
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    I'm so glad I found Miscota. The service is great and the autistic service is terrified. I would definitely recommend them.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
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    Why dispatched from so far away, Madrid to Perth Scotland for Carfood making very expensive carriage charge on item.

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  • 5 / 5 1
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    Good service. I would recommend.

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  • 5 / 5 1
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    Great service

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  • 5 / 5 1
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    Happy!!

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  • 5 / 5 1
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    Brilliant

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  • 5 / 5 1
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    Very good service was surprised how quickly it was delivered!

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    My product arrived well packed and quick.

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  • 4 / 5 1
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    Have to remember to make allowances for delay in delivery!

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  • 5 / 5 1
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    Straight forward transaction

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  • 5 / 5 1
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    Really good , great communication happy kitties

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  • 5 / 5 1
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    Very happy with my order,and I am pleased I can get gourmet soups from you.I can no longer get them in my town. My cat loves them. Thank you.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Misty’s favourite food she loves them all very very fussy cat spoilt actually lol and it’s all she will eat refuses anything else

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  • 2 / 5 1
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    Delivery time was long, nearly 2 weeks. Didn’t realise when I ordered.

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  • 5 / 5 1
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    Excellent communications, keeping me up to date at every stage of the delivery.

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  • 4 / 5 1
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    Product good and accepted by very FUSSY Feline. My only concern is, it takes a long time to reach us!! Recent order Nr.6445869 - MIS-GB- 240728130304c52

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  • 5 / 5 1
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    VERY GOOD AND EFFICIENT SERVICE. VERY PLEASED. THANK YOU.

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  • 5 / 5 1
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    Verry happy with my order

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  • 5 / 5 1
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    Excellent service. Can’t get this food in the uk anymore and have very fussy cats. From ordering to receiving was nine days. Can’t fault the speed.

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  • 5 / 5 1
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    Easy to use website for reorder. Product arrived quickly. No hesitation in using again

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  • 5 / 5 1
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    Very efficient. Good communication regarding parcel in transit

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  • 5 / 5 1
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    Many thanks! Excellent service!

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  • 5 / 5 1
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    Great products and prices, reliable shipping. Very good customer service. i will be back! AAA+++

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  • 3 / 5 1
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    Ok ok ok

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  • 1 / 5 1
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    Awful. I still haven't received my goods and I've paid. My goods are at the wrong Royal Mail depot, I don't know why and they've been stuck there for 5 days with no update as far as I can see on the tracking.

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  • 5 / 5 1
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    My cat loves these biscuits always has done from a kitten.

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  • 5 / 5 1
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    Very pleased and so was my cat Izzy

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  • 5 / 5 1
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    Professional company to deal with

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  • 5 / 5 1
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    Great experience and fast shipping!

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  • 5 / 5 1
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    great company, and products, with good prices. safe shipping AA++

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  • 5 / 5 1
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    Have been using for over a year and they are great!

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  • 1 / 5 1
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    this order took 2 weeks to arrive

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  • 5 / 5 1
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    Excellent and prompt service

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  • 5 / 5 1
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    Perfect 👌

    Review of , following an experience of by

  • 5 / 5 1
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    Quick and reliable service. Only place I can buy the cat food that I require. Delivery from Spain to UK, on time every time. Worth the extra international delivery charges to get what I want. Would definitely recommend.

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  • 1 / 5 1
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    It’s a terrible company very unhelpful and the order takes so long to arrive. They don’t care about customers and if anywhere else stocked the food I need I wouldn’t touch this company but lucky for them they are the only ones that stock it. The price for shipping is almost the same as the price for the food.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Delivered quickly. Will definitely use this site again.

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  • 5 / 5 1
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    Very easy to use and order from. Delivery earlier than expected and exactly as ordered.

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  • 5 / 5 1
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    Product arrived and was as described. Delivery to the UK took two weeks but I realized it would be roughly that long when I ordered. Definitely would use them again.

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  • 1 / 5 1
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    Scam company never buy from them!! I'm still waiting for my refund after 70 emails!!! As they do not have a number to contact, they advertised products that don't have on stock and send the order late and with lot of missing items but they charge you for everything and refused to refund your money afterwards! Plus they lie too with the 5% coupon discount added to the order ! They are thefts do not order nothing here

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  • 5 / 5 1
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    Gourmet fish soups arrived as stated. Excellent service.

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  • 5 / 5 1
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    Fast and efficient service

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  • 5 / 5 1
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    Have a subscription order for a long time now, arrives every time in the UK on time. Thank you.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 1 / 5 1
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    Very angry I canceled my order the same day it was made due to the 16day wait Moscota confirmed by email the refund of my money the. A week later the money is taken back out my bank I have received no order and have been coned out of money I will be reporting this as they did not have the right to take out money from my bank or use my card details be careful with them

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  • 5 / 5 1
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    Considering it comes from overseas, it is well packed and arrives in a reasonable amount of time. I can buy things that I can't get from the UK and that my cats love.

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  • 5 / 5 1
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    Good they always tell you when the item is due and if you order regular you can get money off. Just really glad I can still get the product.

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  • 5 / 5 1
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    Very good, great service, I would recommend

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  • 5 / 5 1
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    Product arrived well packed and by the date I was given when I placed the order. The tracking information was excellent and I was able to monitor the package’s progress from dispatch to delivery

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  • 5 / 5 1
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    Easy site to use & efficient service

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  • 5 / 5 1
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    Late but worth it

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  • 1 / 5 1
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    delivery is very bad. I placed an order two weeks ago and still haven't received it.

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  • 5 / 5 1
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    Very good up to date tracking

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  • 5 / 5 1
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    Product was easy to find on the site. I was kept informed on the stages of delivery, which is always reassuring. Delivery was quicker than I expected, as when bought from a different company I waited a month! The price was very competative.

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  • 4 / 5 1
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    Easy site to use but a long delivery time. However, this was brought to my attention before I ordered so was expected.

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  • 1 / 5 1
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    Don’t buy from this company I got them but they where all broken and no use for anything

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  • 5 / 5 1
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    Great company service.

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  • 5 / 5 1
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    Everyone at Miscota are very helpful. I am not very good with computers at 76 years old BUT my cats love the gourmet terrines and I can only obtain them from Miscota. My order is prepared and despatched within about 48 hours depending on day of week I order. I am kept up to date with the preparation/packaging/despatching/courier/delivery details with a time scale for delivery - ALWAYS DELIVERED WHEN SAID AND EARLY ON OCCASIONS. i HAVE RECOMMENDED MISCOTA TO OTHER PET SHOPPERS AND TELL THEM TO GIVE THEM A CHANCE. Many thanks for your service.

    Review of , following an experience of by

  • 5 / 5 1
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    It took a little while to arrive but that’s only because it was from Spain . My dog has bad arthritis and he has been taking these pills for almost one week and we can definitely see improvement in his walking. If you are thinking about these pills then I would highly recommend them and this company.

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  • 5 / 5 1
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    Excellent product, the dogs love it

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  • 4 / 5 1
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    Punctual with my regular order making life easier,

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  • 2 / 5 1
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    The product should be quality checked before being sent out but is a disgrace

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  • 5 / 5 1
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    Ordering from the site was simple and communication good. We received the order In a decent amount of time considering it was coming from Europe to the UK. Tracking was useful and I was able to follow the journey of the order. All in all there was nothing to complain about. I always make sure I order in good time as I'm conscious that I won't receive my order overnight in the same way as when I order in the UK. I try to allow a minimum of 2 weeks although it has usually arrived before that time.

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  • 5 / 5 1
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    First time I brought from you and I'm really glad 😊

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  • 5 / 5 1
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    User friendly site with extremely good prices. Kept informed of order status. Arrived reasonably swiftly.

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  • 5 / 5 1
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    Have no problem in making orders. It is disappointing that I have to pay such a lot for post etc and that it takes such a long time for delivery. I wish I could order it from home which should be much cheaper. Other than what I have mentioned I have only good to say about Miscota.

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  • 5 / 5 1
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    Amazing all round. This food has been discontinued in the UK so finding this online was fantastic, I was sceptical, but everything was as they said

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  • 2 / 5 1
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    Very slow delivery but fair price. Didn't realise it was coming from abroad and took ages so order well before run out

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  • 5 / 5 1
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    Ordered a couple of dog collars. They were out of stock but miscota kept me fully informed when stock was coming in and I only had to wait a week so very happy with their service.

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  • 5 / 5 1
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    Received earlier than expected so was great. Thank you

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  • 5 / 5 1
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    Product arrived in the time stated and was as described. Good value for money. No complaints here!

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  • 5 / 5 1
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    great stock, only place to have Trainer. and great customer service

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  • 2 / 5 1
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    It took more than two weeks to get my tablets which is only a small box and cost me £7.99 postage

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  • 5 / 5 1
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    Very happy

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  • 5 / 5 1
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    Very good service always happy

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  • 5 / 5 1
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    Super cool bird cage and fantastic service thank you

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  • 5 / 5 1
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    Miscota have always been good sending my order and will always contact me if there are problems with supply. Very happy ordering from them.

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  • 5 / 5 1
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    Excellent service and very quick postage to the U.K.

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  • 5 / 5 1
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    Excellent all round. Arrived quicker than expected as well.

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  • 4 / 5 1
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    Product arrived quickly and in working condition, however outer packaging of the product was damaged - the box had been opened and taped back together and looked quite shabby/bashed around.

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  • 5 / 5 1
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    Item arrived quickly, my cat loves the meat doesn’t even leave a crumb. Just placed another order.

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  • 5 / 5 1
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    Great on-line service. Reliable supplier for many years. Border Collies in Devon UK.

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  • 5 / 5 1
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    GOOD SERVICE

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  • 5 / 5 1
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    The order was easy to place on line and it arrived promptly.

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  • 5 / 5 1
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    Good reliable service

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  • 4 / 5 1
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    Great when product arrived. I was slightly concerned when I didn’t take out the other additional postage insurance when the product had t arrived a week later. BUT all arrived safely. Thank you!

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  • 5 / 5 1
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    Really fussy cats, they stopped doing this food in England so was glad when I found this. Really cheap and quick delivery considering the distance

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  • 5 / 5 1
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    Great service - thanks guys 😜

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  • 3 / 5 1
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    I ordered this bird cage which was easy enough, but when i received the cage was bent out of shape which im not happy about. The cage is what i was looking for so just keeped as im not sure if replacement would get damaged in the delivery process. That was my only issue with it

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  • 4 / 5 1
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    Quality products but expensive delivery

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  • 5 / 5 1
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    Very good company to order from. Alway kept updated on delivery, if ever out of stock, they always contact you to see if you want an alternative so you are not waiting.. would highly recommend.

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  • 5 / 5 1
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    Fast delivery packaged well thankyou my cats love these there hard to find

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  • 5 / 5 1
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    Very quick order, always use Miscota

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  • 5 / 5 1
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    Very efficient company who supplied me with cat food that was unobtainable in the UK. They kept me informed daily where my parcel was. I was very impressed with this company Thank you

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  • 5 / 5 1
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    Quick delivery.

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  • 5 / 5 1
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    Very quickly despatch and received within a week. I have already placed another order

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  • 4 / 5 1
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    As Purina don't seem to produce these for the UK market anymore, and my cat absolutely adores these (not sure why) I bought from Miscota. V pleased with an efficient service from Miscota and the cat is very happy now! Thank you. :) Only marked down one star because of the extra cost of shipping from Spain.

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  • 5 / 5 1
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    We had been desperate to locate this particular food for our cat who has to be on this special diet. Miscota was the only place we could find. The delivery, in spite of the parcel coming from Spain was very quick and efficient. Thank you

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  • 5 / 5 1
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    Very fast delivery from Europe, good choice of high quality animal food, quick support. Absolutely recommended

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  • 5 / 5 1
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    Great price, came quicker than I expected after reading other reviews. Would buy from them again as much cheaper than other online pet stores.

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  • 5 / 5 1
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    Very impressed with the delivery service

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  • 5 / 5 1
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    Good efficient service, prompt delivery and value for money

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  • 5 / 5 1
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    Hello It’s a pity the product I order was out of stock , so I had to switch to another, which added complications with feeding my cats. I am happy that eventually you have the right food in stock. Thank you.

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  • 5 / 5 1
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    Good choice of European animal food, fast delivery, very useful support. The best service

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  • 5 / 5 1
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    Very good quick delivery 👌

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  • 5 / 5 1
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    Great service

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  • 5 / 5 1
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    I live in the U.K. and my deliveries thus far have been faultless.

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  • 4 / 5 1
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    See below....

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  • 5 / 5 1
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    Great service arrived before I got the tracking

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  • 5 / 5 1
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    Can't complain accept few times when box wasn't taped properly and parcel arrived with open box you can see what is inside. Out dogs loves dry food from OptimaNova. Thank you

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  • 5 / 5 1
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    Excellent company to deal with

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  • 5 / 5 1
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    Arrived far quicker than expected thank you

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  • 5 / 5 1
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    Reasonable price and quick delivery.

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  • 5 / 5 1
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    It is great I really liked it, thanks

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  • 4 / 5 1
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    Delivery was slow took 10 days but I was able to track the order and I suspect this was due to the ridiculous customs checks now required as a result of the Brexit catastrophe.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Delivery took a long time, site navigation was good.

    Review of , following an experience of by

  • 1 / 5 1
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    The valid discount code did not work and, when I complained, Miscota offered an inadequate response. Specifically, a 48 hour 10% discount came up as “expired” when I tried to use it after 24 hours. I proceeded with the purchase of 8 weeks pet food supplies. After exchanges, Miscota offered me the chance to have another 10% discount before the end of January but I don’t need yet more food so can’t use this. They should have given me a 10% credit. Very poor service. Be wary of their special offer codes.

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  • 5 / 5 1
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    Excellent service and a lively shampoo

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  • 5 / 5 1
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    I am really happy with the service. My cats love this cat soup. It's very difficult to get now it's discontinued on the UK. The tracking facility is great, and I always receive my order before the expected delivery date.

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  • 5 / 5 1
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    Good service

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  • 4 / 5 1
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    This is not the first time I have ordered, the only thing that is not very good is long delivery and expensive delivery

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  • 5 / 5 1
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    Very pleased I can't buy this flavour here was so happy I found some 1 of my cats very fussy but she will eat this every day fantastic experience top marks

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  • 5 / 5 1
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    Very easy to find what you’re looking for.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    My cat loves the food. The sample bag is loved by all 3 cats.

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  • 5 / 5 1
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    Great service

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  • 4 / 5 1
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    Couldn’t find the delivery rates so had to try several order amounts to get the best value as I can’t get this product in the UK anymore. This is why I didn’t give five stars. Otherwise I am very happy with miso tai and the order arrives by Royal Mail in the time scale they say.

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  • 5 / 5 1
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    Not my first order and definitely not my last. The food i order you can't buy in the uk and miscota always send it quick and well packed. It take prox.14 days until it arrives, but always reach to me. Thank you.

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  • 5 / 5 1
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    Very reliable company with quick delivery. Will order again thank you

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  • 5 / 5 1
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    Superb ordering. Very quick delivery. All goods packed well

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  • 5 / 5 1
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    Great item and price, fast delivery and prompt communication.

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  • 4 / 5 1
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    Cannot fault the product and cat loved the flavours. Only reason for not giving 5 stars is that the delivery charge is quite high! Appreciate it is coming from Spain with Brexit and all but i found it still a bit too high.

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  • 4 / 5 1
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    They are generally very good, and I will continue to use them. I don`t have a choice as I can`t buy the products in UK any more!

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  • 5 / 5 1
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    I am really satisfied with the whole process from ordering to tracking, to delivery

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  • 5 / 5 1
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    Great shopping experience and efficient delivery service

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  • 5 / 5 1
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    Great company

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  • 5 / 5 1
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    Quick delivery, well packed, exactly as stated. This ball launcher is so much stronger and the ball goes further than a stick type ball launcher. The balls are slightly smaller than a tennis ball and the ball is supplied. They are the perfect size for my cavapoo.

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  • 5 / 5 1
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    Very good prompt service no problem with delivery, many thanks I will continue to order from Miscota

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  • 5 / 5 1
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    This is the second time we have placed an order with Miscota and we are very pleased with the company. The order process is easy and the tracking portal is easy to navigate.

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  • 5 / 5 1
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    Arrive early really well packaged

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  • 5 / 5 1
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    Miscota have always delivered my ordered in a decent time & we're very helpful when my order went missing in the post

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  • 5 / 5 1
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    Excellent service.

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  • 5 / 5 1
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    Though it took a while to arrive the product is good.

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  • 5 / 5 1
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    It was the first time I’ve ordered cat food from Miscota and I’m very pleased with the service. The delivery was quite fast, didn’t have any issues with my order. I will definitely order again.

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  • 4 / 5 1
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    No complaints at all. Delivery quicker than original supplid date. Freight a little expensive but it was from Spain to UK.

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  • 5 / 5 1
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    Excellent service good quality produce and tracking service. Well done

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  • 5 / 5 1
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    Excellent service, delivered from Spain to England in less than a week. A very happy cat.

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  • 5 / 5 1
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    My cat adores Play Tubes and unfortunately, they are not available from any shop or dealer in the UK any more, so I have to purchase from Miscota which adding freight charges, makes it a very expensive treat, but hey, we love our cat!

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  • 5 / 5 1
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    Excellent produce regular delivery usual very efficient. This time problem. With Royzl Mail and took 2 weeks after due date for delivery.I contacted Miscota and they were ery helpful in sorting it out

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  • 5 / 5 1
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    Very good service, kept informed of the order status. Easy online ordering.

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  • 3 / 5 1
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    Delivery charges are astronomical! The food might be ok, but my cat doesn’t like it yet

    Review of , following an experience of by

  • 5 / 5 1
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    Quick delivery and reasonable price.

    Review of , following an experience of by

  • 5 / 5 1
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    Everything went smoothly no problems happy cats 🐈‍⬛ 🐈‍⬛

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent service.

    Review of , following an experience of by

  • 1 / 5 1
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    My order arrived on time no problems always buy my tablets from miscotta and recommend them to others as they're a reputable company

    Review of , following an experience of by

  • 5 / 5 1
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    You are the only company who have the food my sister rescue cats like & will eat now, my cats had the worst start in life, I will do anything to keep my cats happy & healthy for as long as I have them, as now apparently they have heart conditions, I can't thank you enough for your efficient ordering system & delivery. Karen UK.

    Review of , following an experience of by

  • 5 / 5 1
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    Gave me updates on status of my order and came sooner than expected

    Review of , following an experience of by

  • 5 / 5 1
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    all good

    Review of , following an experience of by

  • 5 / 5 1
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    Good selection of items and great prices. Just unfortunate you aren't UK based as shipping expenses are really high.

    Review of , following an experience of by

  • 5 / 5 1
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    Spot on, ontime great x

    Review of , following an experience of by

  • 5 / 5 1
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    Ordered herm Sprenger prong collars, and the price is much better than where I was getting them from, there were nearly twice the price of what I have just paid, so I am very happy and will be ordering more

    Review of , following an experience of by

  • 5 / 5 1
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    A good product sold by a good easy to use website and company

    Review of , following an experience of by

  • 5 / 5 1
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    Really good

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent . Easy to order . Tracking was available and arrived wh e n expected

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

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