blackarmoury.com

Customer reviews for blackarmoury.com

4.6 / 5 1

Calculated from 68 reviews obtained over the last 12 months

564 reviews since 17/05/2020

Review administration system compliant with the ISO 20488 standard.

Reviews subject to control.

  • For more information on reviews features and the possibility to contact the reviewer, please consult our transparency charter
  • No consideration was given for reviews
  • Reviews are published and kept for a period of five years
  • Reviews are not editable: if a customer wishes to change their review, they must contact Verified Reviews to delete the existing review and post a new one. The reasons for deleting reviews are available here

Search the reviews

Filter by rating

  • 444
  • 71
  • 23
  • 17
  • 9

Information blackarmoury.com

Contact Black Armoury

About Verified Reviews

The Verified Reviews solution is published by SKEEPERS, specialized in managing consumer reviews after online orders. See more

See our Transparency Charter

Taking action with Verified Reviews

Customer reviews

  • 5 / 5 1
    Edit Flag

    Everything was fine (⁠ ͡⁠°⁠ ͜⁠ʖ⁠ ͡⁠°⁠)

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Received my jacket on time and with excellent craftsmanship. I already recommended their product to all of my fellow club members.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 3 / 5 1
    Edit Flag

    So the products are good, phone support was good, resolutions to problems are decent... The biggest problem was bad communication: they had some value chain issues due to the was in Ukraine. Cool. But could we all get an e-mail ? I've waited for more than 2 months for a reply to an e-mail, tried hinting about the situation on Facebook, had to call twice to get to support. It wasn't easy to figure out what's up with my order. Support was good, we fixed everything fast and the products are what i expected. I just wish communication was better and i have a better overview of what's up with the stuff i ordered.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Blackarmoury et un bon site pour les pratiquant des AMHE c'est fiable et de qualité . Le vendeur et sympas et ma envoyer une tète de lance pour s’excuse d'un problème de stock . Bref Black Armoury c'est du bon :)

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    attentive professional, I was able to change my order following an error on my part

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
    Edit Flag

    It was fine, however, teher was a bit delay between the order and the start of shipping. There was few informations about the blackarmoury processing time. However, the shipping and processing was fine.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    everything is perfect

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 3 / 5 1
    Edit Flag

    De bons produits à des prix corrects mais des délais de livraison délirants. 11 jours de délai pour ne pas recevoir à temps des articles pourtant en stock (toutes les réservations et paiements étant effectués, nous avons dû partir à l’étranger sans avoir reçu nos équipements de protections et en espérant pouvoir s’en faire prêter sur place).

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    perfect customer service.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Un shop au top niveau, équipement de bonne qualité. Merci à Anthony pour sa disponibilité et son professionnalisme.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    I will sure order here again !

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Fast communication, fast shipping, two thumbs up!

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 2 / 5 1
    Edit Flag

    I Ordered the Items 1 month before a tournament, so that i could use them at the tournament but the Ordered pieces didnt arrive in time, When i tried to contact black armoury about the status of my order it was very difficult to reach them ( I had paid in advance so info about the order was important to me). when the pieces finaly arrived they where in good condition. black armoury left a note in the parcel that they would give me a slight refund for my trouble, so i wrote them and gave them the relevant information 3 times, but again i havent heard back from them and have not gotten the promised refund even 2 months after the order finaly arrived. because of all those problems i cant leave a good review, but the products themselves are very good.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

    Answer by blackarmoury.com
    Flag

    Hello David, and thank you for the feedback. You are absolutely right, we have not been up to our standards the last few months. The general complex situation was worsened for us by some internal technical issues (communication and stock synchronisation) that are thankful finally being resolved by our tech agency. I have just refunded you 40€ on the order via bank transfer. I am very sorry for the delay, and for the frustration. Kind regards, Anthony

  • 5 / 5 1
    Edit Flag

    Very good, great service. I would recommend.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
    Edit Flag

    Produit bien emballé et avec une carte de remerciement personnalisée

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 2 / 5 1
    Edit Flag

    too long for shipping product that were "in stock" at the command

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

    Answer by blackarmoury.com
    Flag

    Hello Loic, and thank you for the feedback. You are absolutely right, and I am sorry. The generally complex situation was worsened for us by some internal technical issues (communication and stock synchronisation) that are tankful finally being resolved by our tech agency. I am sorry for the delay, and for the frustration. We're getting back to our "usual selves", promise! Kind regards, Anthony

  • 2 / 5 1
    Edit Flag

    Lost my order in the system and didn't respond to emails for several months. Had to go through the manufacturer before I had a response from the company. Once contact was made, response was quick but experience was frustrating and not their usual standard

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

    Answer by blackarmoury.com
    Flag

    Hello Shaun, and thank you for the feedback. You are absolutely right, we have not been up to our standards the last few months. The general complex situation was worsened for us by some internal technical issues (communication and stock synchronisation) that are tankful finally being resolved by our tech agency. I am sorry for the delay, and for the frustration. We're getting back to our "usual selves", promise! Kind regards, Anthony

    Answer by Zachary E
    Flag

    Anthony. Thanks for the reply. I know, from past dealings, this is not normal for you. I have no doubt that I'll be buying from you against some point. Regards Shaun

    Answer by blackarmoury.com
    Flag

    Thank you for your understanding Shaun.

    Show exchanges Hide exchanges
  • 3 / 5 1
    Edit Flag

    Black Armoury propose de très bon produits et le service clients est impeccable. Le seul gros problème se trouve au niveau des délais, chaques commandes que j'ai passé chez BA sont arrivé avec énormément de retard, et elles on été expédier seulement après relance téléphonique. Personnellement je ne commanderais plus chez BA, mais si les délais ne vous font pas peur n’hésitez pas.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
    Edit Flag

    Good value could do with longer grip and shorter blade

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
    Edit Flag

    un peu laborieux au debut mais tout est rentré dans l'ordre ! Après parfait

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
    Edit Flag

    Good, no problems to report.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Great product and service!

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Fast and put in a good packaging!

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Got my order quick and without problems

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 2 / 5 1
    Edit Flag

    It took very long time for my order to be delivered, little more than four months instead of six weeks, and it was hard to get in touch with support. They didn’t respond to e-mail, messenger or on the website, I hade to write on facebook in order to get their attention.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Fast dispatch and delivery. Recommended.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Quick delivery with a good price. Items delivered was just as described on the site.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Excellent vendeur, très attentif au client et très pro dans son approche... C'est rare de nos jours bravo ! Très bons produits !

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 1 / 5 1
    Edit Flag

    All the products are good, but the company did not reply to any message about the delay in delivery after months of purchase until complaints were made through social networks.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Very fast service

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 3 / 5 1
    Edit Flag

    Commande reçue rapidement, mais l'une des protections semble impossible à installer et ça fait 2 mois que j'attends une réponse du vendeur.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Fast Delivery

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 3 / 5 1
    Edit Flag

    the product is good, it came quickly after posting but after a long time waiting and not answers after having contacted them, they sent it after I complained to paypal for a refund.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Quality products and fast shipping. Looking forward to ordering more gear from Black Armoury

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Highly recommend

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    BlackArmoury was very straightforward and the shipping options they offer are reliable. Their distribution of trusted equipment from many well-known makers, as well their own products, is a great asset to the global HEMA community at large.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
    Edit Flag

    aaaa

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Un peu long à la livraison, mais l'article est arrivé à bon port et en parfait état.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Everything was fine.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
    Edit Flag

    Good

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    All gear arrived nicely packaged and it was easy to order. It took a while because of supplier shortages, but they were very nice about updating me on the order status.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Fast shipping, great product, first class service. Will buy again ;)

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
    Edit Flag

    They're a good provider of HEMA gear, be it protections or weapons simulators, with a rather large choice for more than just longsword. What their customer support lacks in response time (which can absolutely be forgiven in current pandemic era) they absolutely make up for in their care to satisfy customers. Haven't hesitated to order again, and recommend them to my club mates.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Content des produits proposés et de la qualité du service client (notamment en cette période trouble vis à vis des approvisionnements)

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Black Armoury is the best partner we have worked so far. Anthony is a great chap, always doing hi best to meet our requests. Black armoury is indee a great choice!

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Good delivery and good shop.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Fast delivery, arrived in perfect condition. Couldn't be happier.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    I'm thoroughly satisfied with the service this seller provided.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Ordered on Sunday from the UK, delivery received from France the folling Tuesday - quicker than most UK based companies and especially impressive during COVID lockdown.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    fantasic store

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Excellent

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
    Edit Flag

    Livraison retardée. L'équipe a pris soin de me contacter

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Great product and fast shipping. Came to Czech Republic in just a few days via DHL.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Dealing with Black Armoury has been an absolute pleasure. Their product line is exceptional and their customer service is far better than exceptional, if such a thing exists. I was concerned about their ability to get my gloves to me in the states in a timely manner and then my boyfriend's gloves, of the exact same kind, were delivered in exactly the same number of days as were mine. I had the great pleasure of corresponding with Anthony, from Black Armoury, a few times during this process and he was truly a gem to deal with. My boyfriend is now completely open to doing business with them, which he had been reluctant to do so prior to my fine experience. They are a stellar organization and I have nothing but positives to share about working with them.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Rapide et efficace, pour moi c'est parfait

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    It took some time for the ordered Products to arrive, but that was due to the Corona-lockdown, and not their fault. The Customer-service was friendly and always helpful, i will definately Shop here again

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Service au top!

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Excellent product and great customer service. I was waiting on an item during the lockdown and they were very helpful in communicating with me and getting my order to me as quickly as possible.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Excellent quality. Good packging. Transport was niet cheap.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Our masks could not be shipped on time so they kindly offered to change for available ones with no overcost and sent them on time for the competition (which was ultimately cancelled though...) Thanks a lot !

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Clear, non complicated web site.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    It's really nice to have a European store that stocks Purpleheart Armoury items. The store shipped fast and everything was nice and tidy.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Very nice product and friendly support!

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    It shipped fast and great customer service. Very happy with the products too!

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Clear communication. Efficient service.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Colis arrivé dans les temps et en état. Rien à redire, parfait !

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Great service overall. Normally I'd give one star less because of the longer time before the goods were shipped but this was compensated by a freebie product with nice communication attached and the current world situation. Keep up the good work!

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
    Edit Flag

    Produits de qualité, mais j'ai dû attendre un bout de temps le ré-appovisionnement des stocks, ce qui arrive fréquemment sur certains produits. ---- Good products, but I had to wait for resupplying which seems to happen often for some products.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Transaction parfaite et rapide

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
    Edit Flag

    The site is well designed and easy to navigate to where you want to go. Customer service is also helpful. The selection of gear available at Black Armoury is also nice.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 3 / 5 1
    Edit Flag

    Three month delivery time.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    I got exactly what I ordered and it came pretty quickly considering it was an international order.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    one of the best sellers I have ever known

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    The owner is friendly and helpful, the merchandise fits well and offers good protection, but the information management could be better and more transparent. But I will order again.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
    Edit Flag

    Quick and informative response to inquiries and good delivery. The site could maybe be a bit more informative. regarding products and delivery.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Easy shopping procedure, quick delivery outside of France. Thank you very much.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 3 / 5 1
    Edit Flag

    They have a good shop and they make good products. In my opinion, the online shop could be generally vastly improved. And there could be a better description about measuring body sizes for custom tailored products, but maybe they already did that :)

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Perfect services! Only producing time was a little bit long. (ca. 12 weeks)

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    I would never use another store after this! Amazing service

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Very well.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
    Edit Flag

    siempre todo correcto

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Very good, interesting and useful catalogue items, a webpage easy to handle and transparent shop system.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    All good

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Services particulier et club facilement joignables, cordiaux et force de proposition pour les produits nouveaux.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    bon retours, gestion des délais impeccable.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
    Edit Flag

    So mostly they answer your e mails very fast, but sometimes they tend to forget, so you don't get an answer at all. So you have to send multiple e mails to get it answered. The problem I encountered is not gonna happen to you. I ordered a 350 n jacket, but actually wanted a 800 n jacket. My mistake. So two weeks later I told them and the said it is finde. I just have to send them the money that was missing for the 800n version and wrote upgrade in the comment. However I got a 350 n jacket, but I paid for a 800 n one. Blackarmoury was very sorry for that and until the 800 n version was ready they allowed me to use the 350n version until the new one arrives. Though it took four to five months for it to arrive it finally did and I love this jacket. I fits great, it protects and it is pretty easy to move in and mist importantly it looks awesome xD.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    I bought it from Spain. The service was perfect.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Tout était parfait. Ce n'est pas la première commande et ce ne sera pas la dernière! Merci.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Expédition rapide

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    As always Black Armoury lived up to expectations by providing excellent service and a quality product

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Très bien pour trouver du matériel de "reconstitution+++"..... catalogue varie un peu donc on doit souvent rechercher des trucs, mais j'aime bien ce site

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    No problem. Good quality

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Perfect

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Fast service. Everything went smoothly!

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    I actually had a problem during the purchase and staff members immediately helped me, my e-mails were responded within minutes not hours or days. They are very kind and helpful, thanks again.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Excellent product arriving when estimated. Will shop again

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 2 / 5 1
    Edit Flag

    Once elivered it was all good, but customer service was bad and even arrogant at times, coupled qith delivery times about 1 month longer than advertised

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 3 / 5 1
    Edit Flag

    Good selection, pretty slow

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Everything Washington perfect

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
    Edit Flag

    Great service and delivery

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

Reviews displayed in chronological order