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Customer reviews for burnoutmotor.com

4.9 / 5

Calculated from 114 reviews obtained over the last 12 months

573 reviews since 03/02/2020

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Information burnoutmotor.com

  • Company

    BurnOut srl

  • Description

    Official Dealer of Motorcycle Clothing, Helmets and Accessories of the Best Brands! Alpinestars, Arai, Dainese, Revit, Spidi, Shoei and More!

  • Address

    Via A.Ascari, 2/2 42123 Reggio Emilia

  • Website

    https://www.burnoutmotor.com/en/

  • Category

    Auto and motorcycle

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Customer reviews

  • 5 / 5
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    My order was shipped and delivered in a timely and professional manner. I am very satisfied with my purchase. I will be ordering from BurnOut again soon.

    Review of , following an experience of by EREN T.

  • 5 / 5
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    Site is easy to navigate, didn't have to dead with customer service at all. I ordered my helmet and while it did take over 2 weeks to receive, I was expecting this since I'm in the US and it shipped from Italy. They did have a significantly lower prices for this helmet, so it was worth the wait. The helmet is as expected, new in box, no issues. Would definitely buy from Burnoutmotor.com again.

    Review of , following an experience of by RYAN T.

  • 5 / 5
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    very responsive customer service. received my order in less than 2 weeks (international shipment), and the price was lowest I found for this product.

    Review of , following an experience of by RANCY R.

  • 5 / 5
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    These guys go above and beyond great people they have my business from now on

    Review of , following an experience of by BRYAN P.

  • 5 / 5
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    Ordered a Shoei NXR2 from New York, USA. Order was shipped via FedEx. Arrived on time as promised. From the date order was placed. It took 12 days to arrive. I was able to track it each step via the provided FedEx tracking

    Review of , following an experience of by MEHRAN R.

  • 5 / 5
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    Quick shipping to the US, fast communication when I had a question about my order. 10/10

    Review of , following an experience of by CLAY S.

  • 5 / 5
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    Awesome people to deal with. Great prices. And keep in touch with you . I will buy from them again. I live in St.Petersburg Florida.

    Review of , following an experience of by RICKIE L.

  • 5 / 5
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    My order was delivered fast and my boot is well made. I had ordered a different boot that was out of stock, but this company gave me a better option at a discount. Wow!

    Review of , following an experience of by HANNIBAL C.

  • 5 / 5
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    Good seller! There was a minor issue with my order and Burnoutmotor quickly resolved it. Fast shipping and accurate packaging.

    Review of , following an experience of by ALAN N.

  • 5 / 5
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    Helmet was delivered quickly, extremely affordable price and straightforward ordering system

    Review of , following an experience of by LEWIS R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Great company. Great communication. Received my Neotec 3 quickly considering it was international shipping to the US. Would definitely do business with again.

    Review of , following an experience of by ROBERT C.

  • 5 / 5
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    Took a few days for them to process the order but once they did it moved pretty quickly (Italy to USA). Very impressed with the shop, I recommended them to a friend who also bought a helmet from them.

    Review of , following an experience of by IAN C.

  • 5 / 5
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    Already order from then again! Fed ex could streamline its international processes but that isn't burnouts fault.

    Review of , following an experience of by ROBERT I.

  • 5 / 5
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    I am a repeat customer in the USA. Twice I've purchased high end SIDI boots, and have only had excellent experiences. Every time my order is completed and shipped in a timely manner and I've had no problems with my purchase. Highly recommended!

    Review of , following an experience of by STEVEN M.

  • 5 / 5
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    Very very professional, answered my emails wery quickly. Will definitely order agin soon. Package came without a glitch.

    Review of , following an experience of by RICARDO L. D.

  • 5 / 5
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    Serious seller.

    Review of , following an experience of by CHRISTIAN G.

  • 5 / 5
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    I recommend it, they hit my expectations, size, quality and the seller has excellent customer service.

    Review of , following an experience of by VICTOR R.

  • 5 / 5
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    Pricing was very good. Order took a week to process but once it was shipped delivery was fast.

    Review of , following an experience of by RICHARD M.

  • 5 / 5
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    Great experience end to end. Quick answer to my questions and shipping within their advertised terms.

    Review of , following an experience of by MARCELO Y.

  • 5 / 5
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    Product was a great price and as expected. 5 stars for the service. Not sure if they always do this but my helmet was shipped with the wireless communication system I also purchased pre installed. Saved me time and money on shipping.

    Review of , following an experience of by ALAN R.

  • 5 / 5
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    Excellent service , fast shipping 100 % recommended

    Review of , following an experience of by ANTONIO P.

  • 5 / 5
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    I was Leary about ordering from Italy but Ali was pleasantly surprised with the speed of the delivery to the United States.

    Review of , following an experience of by DAVID G.

  • 5 / 5
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    Item arrived on-time and quickly especially for being across the pond. Thanks!

    Review of , following an experience of by CHRIS M.

  • 5 / 5
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    I was a little worried at first due to difficulties with payment (if US based, would recommend PayPal) but they had rapid communication, excellent prices, and shipping ended up being very quick. I won't hesitate to order again.

    Review of , following an experience of by VICKY S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Website was easy to navigate and the pricing was so much better than that in the USA. Took about 1 1/2 weeks from time to order until I received my helmet in Cleveland Ohio. Shipment tracking was excellent and product arrived in perfect condition. HIGHLY RECOMMEND Burn Out Motors!!

    Review of , following an experience of by DAVID C.

  • 5 / 5
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    I am american and buy anything across the pond can be donting but BurnOut Motor was very transparent and the communication was great which made me feel comfortable. Plus I recived everything I ordered in a reasonable time being that it had to ship internationally.

    Review of , following an experience of by MICHAEL W.

  • 5 / 5
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    I was hesitant to order from an Italian company for delivery to the US, but my package arrived via FedEx with no trouble in customs. Also, BurnOut has a good selection of products. I will certainly consider doing business with them again.

    Review of , following an experience of by JAKE S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I had a good experience. Shipping took a bit, as I was expecting, as the shipment had to pass through customs into the US. The J-Cruise 3 helmet came in the Shoei box and was exactly what I ordered. The pricing was exceptional.

    Review of , following an experience of by VINCENT A.

  • 5 / 5
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    Amazing customer service and prices. Very competitive compared to other online stores. Super fast shipping to the US. Highly recommended

    Review of , following an experience of by MORDECHAI G.

  • 5 / 5
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    Great place to purchase. I bought a Shoei notes 3 helmet. Received the helmet fast. I would buy again from Burn Out Motor.

    Review of , following an experience of by RICK B.

  • 5 / 5
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    Good contact Verry friendly and helpfull

    Review of , following an experience of by CHRISTOPH L.

  • 5 / 5
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    Pricing was great. Communication about the order was good. Shipping took a few days to move through Italy but no worries. Once my order left Milan airport it was at my doorstep in 36 hours via FedEx. In summary, I will be ordering from Burnout again.

    Review of , following an experience of by FRANKLIN S.

  • 5 / 5
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    My helmet was shipped promptly after it was received in stock. It arrived in a timely manner, and they included a few extra goodies for the wait to get it in stock. They also replied quickly to any questions I had. Great service. Thank you!

    Review of , following an experience of by BARRY L.

  • 5 / 5
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    Great price and fast service, even to the States.

    Review of , following an experience of by JAMES S.

  • 5 / 5
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    When I can purchase a product from a company in Italy (I'm in the U.S.) which, with shipping costs included, is at least $50 cheaper than any place I can find it in the U.S. (and that doesn't include shipping or taxes), there is simply no reason not to work with Burn Out motor. It also tells you something about the insane markup that U.S. distributors are charging. What is even more nuts, is Rev'It, with headquarters in the Netherlands, has an office in Denver where I live. So, I can still get it way cheaper from Italy than I can from Denver!!!!!!

    Review of , following an experience of by LANCE L.

  • 5 / 5
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    Large selection, good communication, shipping on time. All of that make the Burnout motor a great online store.

    Review of , following an experience of by RICHARD H.

  • 5 / 5
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    Great communication, functional website, prompt shipping. I will definitely keep bookmarked for future purchases.

    Review of , following an experience of by KENNETH W.

  • 5 / 5
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    Very good product. Quick international shipping

    Review of , following an experience of by ANDREW P.

  • 5 / 5
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    Great communication and help with getting my order right, even installed my comms into my helmet for me.

    Review of , following an experience of by KEVIN G.

  • 5 / 5
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    Great customer service, I would highly recommend to other buyers.

    Review of , following an experience of by CHAMIDU F.

  • 5 / 5
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    Great prices , fast shipping, helpful staff

    Review of , following an experience of by ALEX D.

  • 5 / 5
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    Lighting quick delivery to New Mexico. Under 10 days. Best price out there. Buy with confidence.

    Review of , following an experience of by JASON N.

  • 5 / 5
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    excellent experience i would recommended to anyone.

    Review of , following an experience of by MARTIN C.

  • 5 / 5
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    ordering and shipping reliable.

    Review of , following an experience of by MEHDI G.

  • 5 / 5
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    Great price and quick shipping considering it came from Europe to the USA!!

    Review of , following an experience of by TODD W.

  • 5 / 5
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    Excellent in all aspects!! Very happy and will continue to do business with them.

    Review of , following an experience of by ROBERT N.

  • 5 / 5
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    Good price

    Review of , following an experience of by ELIZABETH T. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Good price on the item with fast delivery thanks

    Review of , following an experience of by NEIL B.

  • 5 / 5
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    Cuesta Support and Delivery

    Review of , following an experience of by JOSE MANUEL J.

  • 4 / 5
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    good people to deaL WITH THEY STATE UP FRONT SHIPPING TIME SO YOU NEED PATIENCE BECAUSE SLOW SHIPPING BUT GOOD COMPANY!

    Review of , following an experience of by DAWG H.

  • 5 / 5
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    Commande traitée rapidement, envoi bien emballé, transport rapide, une dizaine de jours en tout entre l'Italie et les USA. Je recommande cette société.

    Review of , following an experience of by CECILE S.

  • 5 / 5
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    Excellent prices and service. I'll be ordering from here again.

    Review of , following an experience of by ANGEL V.

  • 5 / 5
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    Mega fast shipping to US, great prices!

    Review of , following an experience of by KEITH H.

  • 5 / 5
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    Navigating through the site was easy, I found more variety, seller communication is very prompt. Item received slightly late due to logistics and communicated by seller well in advance including a surprise gift in the delivery- thank you

    Review of , following an experience of by NIKKI W. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    The order was shipped promptly and arrived quickly. The helmet was packaged safely, so there was no damage in transit. Exactly what I ordered, and the price was hundreds of dollars less than what I would’ve paid for it if I bought it in the United States. Would gladly buy another helmet from them again.

    Review of , following an experience of by CHRISTOPHER W.

  • 4 / 5
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    Even though I didn’t get the size I wanted (41) the size 42 were not that bad. Shipping didn’t take too long. Loving the boot though. Can’t wait for next riding season.

    Review of , following an experience of by YEFRY D.

    Answer by burnoutmotor.com
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    Dear customer, thank you for the valuable review, it was a pleasure! P.S. just to clarify one thing for the customers who read us, not having the number 41 in stock, we proposed the 42, and the customer agreed to receive it, the transaction was concluded by mutual agreement in an easy and fast way, thank you

    Answer by Yefry D
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    And I was very happy with the service. Not saying anything against you guys. I appreciate the response time you guys had with me. Although keeping your inventory up to date will better serve you for your customers. Thanks again for your service.

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  • 5 / 5
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    Excellent experience... it was slightly late getting sent (usual for XXL helmets) but they threw in a free really nice neck tube for a slight delay. Once shipped it was here very quickly via FedEx. No trouble at all with customs .. this really is the way to get your shoei helmets (assuming you know your size). Neotec 3 in the states is only DOT and wanted to be sure and get the 22-06 rated model and $avings are the side benefit. Glad I upgraded from the neotec 2 ..as I compared the fit I could suddenly tell how worn looser my old helmet had become over 5 years ..anyway highly rate for shipment to the US.

    Review of , following an experience of by CARL W.

  • 5 / 5
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    Excellent price and fast shipping

    Review of , following an experience of by KEM D.

  • 4 / 5
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    The helmet arrived in good condition with the intercom system installed. I'm very happy with the product and the price. It saved me $300 over buying locally. The only downside is that when I tried to register the product I found out through the SHOEI website that Shoei does not honor warranties for helmets purchased from a different country than the customer's country of residence. So, I hope I never have any issues with the helmet. That's the only reason for 4 stars instead of 5.

    Review of , following an experience of by ERIC F.

    Answer by burnoutmotor.com
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    Dear customer, don't worry, if you have any problems with your helmet, you can contact us, don't worry, we have been here for 20 years at the customer's disposal, maybe we deserve the 5 star!!!! ;) Best Regards BurnOut Staff

  • 5 / 5
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    The price was great, the helmet made it to California in good condition (eventually, it took a while as they were moving warehouses in the meantime). No complaints.

    Review of , following an experience of by DAVID R.

  • 5 / 5
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    Great communication on my order, I received it within 2 weeks of ordering (Italy to Seattle USA), and it came in perfect condition. I’d definitely buy from Burnout Motor again.

    Review of , following an experience of by KEVIN C.

  • 5 / 5
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    👍👍👍👍👍✅✅✅✅✅

    Review of , following an experience of by KENNETH M.

  • 5 / 5
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    Excellent prices and service. Great communication

    Review of , following an experience of by ARIEL S.

  • 5 / 5
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    Outstanding customer service. Outstanding communication. Outstanding prices. And my Shoei Glamster 6 is well ... you know.

    Review of , following an experience of by NOLAN M.

  • 3 / 5
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    I got the spidi ladies jacket and it’s great. I believe the company is great too, I experienced prompt communication with them. The reason for my lower review is because I am an international customer and the delivery to Canada was very slow and more expensive than I expected, I paid $45 shipping with my order on a jacket that cost $156. So that already felt high, and then FedEx charged me an additional $95 when they delivered the jacket. Totally unexpected and not worth it. It does not make sense how “duty” could cost $95 on a product that was $156. I know different amounts are applied depending on the product description in the waybill so maybe that is something the company could look into to reduce the additional charges for international customers.

    Review of , following an experience of by JAMIE H.

    Answer by burnoutmotor.com
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    Dear customer, thank you for the review, but it is not pleasant to receive such a negative judgment, especially because you accept the shipping costs before completing the order, they are not imposed on you, furthermore in the conditions of the site it is written that customs can apply at their discretion customs duties, which can vary for types of products, materials used etc, we are not the ones who apply these costs and we cannot know in advance how much and if they will be applied, customs exist in every country in the world and they all have different regulations, we are very sorry to have received such a low review even though we did our job correctly Best Regards BurnOut Staff

  • 5 / 5
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    I appreciated the good communication from Burn Out Motor when it turned out my item wasn't in stock. I opted to wait for the item and am very happy with it. I would not hesitate to order from this company again!

    Review of , following an experience of by JEANETTE S.

  • 5 / 5
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    The website is well designed. I found what I was looking for rather quickly. I had a question about the helmet I was interested in and they responded quickly. The purchase was very smooth. The price was better than anyone offered in the US. but the part that blew me away was the shipping. I had the helmet in just a few days, not weeks or months.

    Review of , following an experience of by PAUL B.

  • 5 / 5
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    Great price and super fast international shipping

    Review of , following an experience of by RANDALL C.

  • 5 / 5
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    Found the best price for my SIDI Performance Boots. Burnout is not part of the price fixing monopoly that owns many of the US suppliers of motorcycle accessories. The delivery was great and just what I expected.

    Review of , following an experience of by CHARLES O.

  • 5 / 5
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    Amazing service

    Review of , following an experience of by KENNETH D.

  • 5 / 5
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    The people at Burnout are amazing. I ordered the SHOEI neotec3 and the intercom SRLA3 separatly, they caught it and contacted me to see if I was ok with them installing the intercom and refunding me one shipping charge. You guys ROCK!!!! This doesn’t happen to me very often. I got the helmet with intercom for less than the helmet elsewhere. Thank you so much.

    Review of , following an experience of by JAMES K.

  • 5 / 5
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    First time buyer using Burnout and extremely satisfied with purchase. EVERYTHING rates "excellent". Price was lower than all other competitors, shipping was quick and well packaged, and above all, customer service contact and communication was beyond ANY motorcycle website I've ever dealt with. I will be purchasing from Burnout again, without question. Excellent service in all respect!

    Review of , following an experience of by MARK F.

  • 5 / 5
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    They stayed in contact with me even through some shipping delays and once everything was cleared, delivery was prompt. I'm in the US, and they still were able to get me the product on time and it was a reasonable price.

    Review of , following an experience of by JEFF L.

  • 2 / 5
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    I ordered two helmets, one came with someone else's hair in it and the other came without the sunshield installed. When I contacted burn out they gave some lame excuse and nothing more. I should have sent the order back.

    Review of , following an experience of by JOHN P.

    Answer by burnoutmotor.com
    Flag

    Dear customer, as we indicated in the emails we exchanged, we are very sorry for what happened and we have never contested any of your decisions, we sent you the video to be able to fit the sun visor perfectly, regarding the hair found in one of the two helmets, unfortunately it must have been our mistake, every time a helmet is returned, we check and sanitize it, it must have escaped us, we have a return rate that does not reach 2%, but that helmet did escape us, in any case the products were new and not tested on the road, thank you for your collaboration

    Answer by John P
    Flag

    Once again no offer to correct the problem. If it was just 1 hair I would have moved on a long time ago but it wasnt. By the length of time it took you to respond and your lack of trying to correct the problem you have shown that you do not care about the customer. Needless to say you have lost a customer and my riding friends.

    Answer by John P
    Flag

    Once again no offer to correct the problem. If it was just 1 hair I would have moved on a long time ago but it wasnt. By the length of time it took you to respond and your lack of trying to correct the problem you have shown that you do not care about the customer. Needless to say you have lost a customer and my riding friends.

    Answer by burnoutmotor.com
    Flag

    Dear customer, You have never sent us a photo of a hair problem inside the helmet, you have never made a refund request and you have not made a return request, everything you say is based on your statements which we believed and we apologized for any inconvenience, we have not refused any type of possible claims, we are happy to send you a discount code on a next order if that is what you want, we repeat, based on your statements, because you have never provided us with photos of the hair problem. As for the dismantled sun visor, we sent you a video to solve it and you told us that it was solved, we are available for a constructive dialogue, thank you we remain at your complete disposal Best Regards BurnOut Staff

    Answer by John P
    Flag

    Again not taking responsibility and zero effort. I have pictures all you had to do was ask, or just maybe offer to try and make things better. You asked for pictures of the sun visor and I provided them. I have moved on from the sun visor and you continue to focus on it. Unless you have a true and caring response I am finished with you.

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  • 5 / 5
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    Fantastic online store!!! Great experience from start to finish, website works well, prices are excellent and shipping was fast!!!

    Review of , following an experience of by PAUL M.

  • 5 / 5
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    Very easy website to navigate. Found this helmet that isn't offered in the U.S., decent price and very fast Shipping coming from Italy!!

    Review of , following an experience of by DAVE H.

  • 5 / 5
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    Great experience with Burnout. I bought a helmet which was priced lower than most retailers in USA and they shipped within a couple of days. The package got stuck at US Customs and I had to submit a document to FedEx. Got the package within the next couple of days. I used Whatsapp to contact their support and they usually responded within 24 hours. I would have no hesitation in buying from Burnout again.

    Review of , following an experience of by AJIT M.

  • 5 / 5
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    Easy to order and once shipped arrived very quickly.

    Review of , following an experience of by KARIM H.

  • 5 / 5
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    Great site

    Review of , following an experience of by WILLIAM R.

  • 5 / 5
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    All fast and exactly as ordered. Good communication through WhatsApp. Tutto veloce ed esattamente come ordinato. Buona comunicazione tramite WhatsApp.

    Review of , following an experience of by MARCELLO A.

  • 5 / 5
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    All went well. Easy site to navigate. Fair price and fast shipping.

    Review of , following an experience of by MARK W.

  • 5 / 5
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    Pkg arrived intact,took a little longer than expected,but it was coming from Italy

    Review of , following an experience of by GEORGE W.

  • 2 / 5
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    Very excited to get the Shoei Glamster! I received the order in a reasonable amount of time. I unfortunately ordered the wing size for the fit of the helmet and need to exchange it for a smaller size. I filled it the return on the website the next day after receiving the helmet, but as of this writing I have not received any instructions for returning/exchanging the helmet. I have reached out to inquire about the return and have had not response from Burnout. I will update the review if/when the process progresses. Still looking forward to enjoying the helmet once I have the correct size.

    Review of , following an experience of by JAMES C.

    Answer by burnoutmotor.com
    Flag

    Dear customer, we are happy that the helmet arrived on time, we apologize if we have not yet sent you the return instructions, we receive hundreds of messages every day and with all sincerity we missed it, but we are here to fix it, we sent you via email all the instructions for making the change, let us know if we can help you in any other way, thank you we remain at your complete disposal BurnOut Staff

  • 5 / 5
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    Ordered from US , package took 10 days but everything looks good and they have a responsive support, thanks!

    Review of , following an experience of by MACARIO S.

  • 5 / 5
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    It took 8 days for the order to ship, but customer service responded quickly and politely when I asked about it. Once it was shipped, it took about 3 days to get to Arizona from Italy. I'll use this company again.

    Review of , following an experience of by DAVID P.

  • 5 / 5
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    Fast shipping for coming overseas to the US from Italy...best prices you can find anywhere!

    Review of , following an experience of by WILL V.

  • 5 / 5
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    Great experience. Prompt responses and shipping. Got to the US surprisingly fast from Italy.

    Review of , following an experience of by MATT R.

  • 5 / 5
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    I purchased the Shoei X-SPR from Burn Out over the X-15 here in the states because of the price, weight, and overall protection. Love it! Burn Out was and exceptional company to order from and shipment as prompt and product arrived quickly. I am very satisfied I.

    Review of , following an experience of by COLBY P.

  • 5 / 5
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    Product arrived quickly (12 days from Europe) and in excellent condition. I would order from BurnOut again.

    Review of , following an experience of by DENNIS N.

  • 3 / 5
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    Initial communication regarding the color combination he could supply with Antonio went great. However I did not receive any order status updates until the boots were shipped. I can't remember the time frame but I'm estimating 2-3 weeks until the notice the boots were on their way. I try non to get excited but I did start to wonder were we were at in the process.

    Review of , following an experience of by MICHAEEL P.

    Answer by burnoutmotor.com
    Flag

    Dear customer, we are very sorry for such a low review, we had offered you the new color without any supplement, we warned you that it would take a few days for it to arrive, evidently we did not understand each other well and we apologize for this, at any time We are happy that it arrived, we hope you are satisfied with your new product, thank you for your cooperation Best Regards BurnOut Staff

  • 5 / 5
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    Good communication, good shipping packaging and good carrier via FedEx to the US, good prices.

    Review of , following an experience of by DAVID B.

  • 5 / 5
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    Everything was beyond satisfactory! These guys made sure I was totally happy with my purchase.

    Review of , following an experience of by JAVIER L.

  • 5 / 5
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    Great product quality, great communication, the tracking updates were outstanding. Great purchase.

    Review of , following an experience of by JAVIER L.

  • 5 / 5
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    Ordering from the USA and shipping was faster than expected. If you’re looking for an item not available in the US, this is the place to shop.

    Review of , following an experience of by DOUGLAS C.

  • 4 / 5
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    Could give a better follow-up on orders when they pass the prescribe precessing time of a order on your web site. Had to send a couple of mails when the 8 day delay was expiered to know were the order was.

    Review of , following an experience of by PAUL T.

  • 5 / 5
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    Everything shipped quickly and correctly.

    Review of , following an experience of by LONG N.

  • 5 / 5
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    Highly satisfied with order, speed of shipping, and customer service when I thought my order had not been shipped. Thank you.

    Review of , following an experience of by ASHLEY M.

  • 5 / 5
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    Excellent

    Review of , following an experience of by VINCENT M.

  • 5 / 5
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    I live in the US, and my order arrived within one week, in perfect condition and well packaged. I would certainly recommend this company to anyone ordering internationally.

    Review of , following an experience of by WILL W.

  • 5 / 5
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    Had a great experience ordering through BurnOut! This is my second time ordering items from BurnOut to the US and both times delivery was quick and efficient (through FedEx) and the items came in perfect condition. I further saved between 30-50% compared to having bought through other providers.

    Review of , following an experience of by DAIANA D.

  • 5 / 5
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    Awesome price, fast shipping, good communication even!

    Review of , following an experience of by MICHAEL B.

  • 5 / 5
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    Great price on a great helmet. Good communication. A little slow on the delivery, but they acknowledged they had some specific issues with my order.

    Review of , following an experience of by DENNIS B.

  • 5 / 5
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    Fantastic service! Was able to purchase a helmet that is only available overseas. Arrived in a decent time and was in perfect condition. Thank you so much!

    Review of , following an experience of by BENJAMIN F.

  • 5 / 5
    Edit Flag

    Products were exactly as described, price was very competitive and arrived very quickly. I could not be happier Burnoutmotor answered my questions promptly, making me feel secure ordering from them. Will definitely recommend Burnoutmotor.com and will order from them again.

    Review of , following an experience of by HOWARD S.

  • 4 / 5
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    The experience was almost perfect. Took too long to ship. Otherwise excellent. I would do business with burnoutmotor again without hesitation.

    Review of , following an experience of by KEITH W.

  • 5 / 5
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    Easy to use website, great and prompt communication via WhatsApp. Shipping service was outstanding, very fast. Received helmet with installed communications device all very well packed. Thanks for a great experience.

    Review of , following an experience of by GILBERT P.

  • 5 / 5
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    Excellent store

    Review of , following an experience of by EFSTRATIOS K.

  • 3 / 5
    Edit Flag

    The amount of time for processing is really different from the US motorcycle websites. This took some amount of patience and shifting expectations. After payment, there was no change in product status for 10 working days. 2 weeks. Then started getting ready for shipment. I paid for my helmet on 4/14, received it on 5/8.

    Review of , following an experience of by DENNIS B.

    Answer by burnoutmotor.com
    Flag

    Dear customer, you are absolutely right, unfortunately your order arrived before two Italian national holidays and the logistics centers had several slowdowns, so we understand your motivation very well, we apologize for the delay, we are however back to normal! BurnOut Staff

  • 5 / 5
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    Great prices and a selection I cannot find anywhere else.

    Review of , following an experience of by BRIAN E.

  • 5 / 5
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    Great prices

    Review of , following an experience of by DUC N.

  • 5 / 5
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    Quick ship being from out of country. Communicative as well. Would order from again

    Review of , following an experience of by DAXSON M.

  • 5 / 5
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    No issues, oversea order and everything went smooth. Took a couple days to ship but they state that on their website.

    Review of , following an experience of by ANDREW G.

  • 5 / 5
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    Cheaper than the stores around me and trustworthy. Items arrived in good condition

    Review of , following an experience of by JENA P.

  • 5 / 5
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    Shoie neotec 3 and SRL3 came already Assemble. shipping was very fast to Seattle, WA USA. I will definitely buy from them again.

    Review of , following an experience of by ROBERT W.

  • 5 / 5
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    Living in the USA I was skeptical about purchasing a helmet from an Italian retailer but BurnOut was helpful through the entire purchase. My helmet arrived two weeks after my purchase.

    Review of , following an experience of by GERMAN L.

  • 5 / 5
    Edit Flag

    My first order from Burn Out Motor and was very happy with the entire experience. Purchased a new Shoei helmet and it was shipped to California quickly and well packaged. Will definitely keep this company bookmarked for future purchases when it makes sense.

    Review of , following an experience of by CHIP B.

  • 5 / 5
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    Excellent communication and very fast international shipping as well. I'd highly recommend them!

    Review of , following an experience of by KYLE T.

  • 5 / 5
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    Great prices and relatively fast shipping to the US

    Review of , following an experience of by JONATHAN P.

  • 5 / 5
    Edit Flag

    I ordered the Shoei ex zero in matte black with the black visor. Was a bit hesitant being they’re located in Italy and I’m in California. I was messaging back and forth through WhatsApp and the staff was more than friendly and happy to help me on finding my size. After they confirmed they had the items in stock, I placed my order. From Italy to California in 3-4 days is impressive! There’s companies in the states here who take two weeks to ship. Overall, I’m super happy with my product, and the staff for all the help. Definitely will be shopping here when I need something I can’t find stateside. Thanks Guys!

    Review of , following an experience of by ERIC D.

  • 4 / 5
    Edit Flag

    I had a really good experience ordering from Burnoutmotor. Fiirst of all theyr prices are more than competitive, probably the best in the market. The only reason I didn't give them the five stars is because It took them a while to ship my order. But once it was shipped, it moved fast, and they were always eager to reply promptly to my emails. My order arrived in perfect condition, and I was glad the product arrived in a brand new box. I would not hesitate to recomend Burnoutmotor. Thank you Burnoutmotor.

    Review of , following an experience of by ANDRES A.

  • 5 / 5
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    Bought shoei glamster. Excellent experience, timely delivery. Helmet fits perfect and very light

    Review of , following an experience of by JASON B.

  • 5 / 5
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    Good service with Excellent pricing!

    Review of , following an experience of by RAHAT HASAN S.

  • 5 / 5
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    Great communication and shipping updates!

    Review of , following an experience of by RAY M.

  • 5 / 5
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    Amazing customer service, and my shipment was sent out and arrive way earlier than expected.

    Review of , following an experience of by BRYSON F.

  • 4 / 5
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    Easy and great service just couldn't track through the app, but everything arrived on time

    Review of , following an experience of by DANTE B.

  • 5 / 5
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    Awesome price and delivered as advertised.

    Review of , following an experience of by FRANCO M.

  • 5 / 5
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    Everything went well

    Review of , following an experience of by KARI K.

  • 5 / 5
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    Fast responses to communication and incredibly fast shipping! Very happy with my purchase from BurnOut!

    Review of , following an experience of by SAM G.

  • 5 / 5
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    Fast shipping good Helmet

    Review of , following an experience of by JONATHAN J.

  • 5 / 5
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    Excellent! Helmet arrrived as expected. Fast shipping and comm system installed (thank you).

    Review of , following an experience of by MOHAMED T.

  • 5 / 5
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    I ordered pipes for my motorcycle and the details and description for the exhaust pipes was very clear and fit my bike like a glove and look and sound deep and mean as I wanted shipping came sooner then expected and was wrapped in high quality foam protection to protect the product and box didn’t have a anything wrong with it as well! I’d definitely shop those this company again

    Review of , following an experience of by ANGELA B.

  • 5 / 5
    Edit Flag

    Very good

    Review of , following an experience of by PLAMEN P.

  • 5 / 5
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    In all honesty I was skeptical about ordering from this company. I knew it was overseas in Italy and I was ordering a helmet, Shoei Neotech 3, which was no due to be released until mid April. How ever the ordering process and communication could not have been better! They were very helpful and responded to my inquiries in a very prompt and professional manner. Once the order processed and was assigned to a carrier I received it in just a few days. I would not hesitate to order from them again!

    Review of , following an experience of by FRANK C.

  • 5 / 5
    Edit Flag

    Amazing purchasing experience. I ordered my Shoei NeoTec3 since it isn't released in the USA yet. Super fast shipping took only 4 business days to arrive. I also ordered the Sena meant for this helmet to my suprise it came pre installed and ready to go. Customer service was top notch. Would recommend this company to anyone of my friends or family.

    Review of , following an experience of by CORY T.

  • 5 / 5
    Edit Flag

    Ordering was a breeze. The payment didn't seem to go through at first. Customer service answered my question. Shipping was as promised and expected.

    Review of , following an experience of by ZSOLT F.

  • 5 / 5
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    The shoes I ordered came in perfect condition. Great price, good packaging and fast delivery to Germany! I can highly recommend this shop and would definitely buy again! 👍

    Review of , following an experience of by OLIVER P.

  • 5 / 5
    Edit Flag

    Really excellent experience overall. I ordered a Shoei Glamster helmet from the website. I am based in the US and paid via PayPal. I did receive a "possible fraud" alert text from the bank that issued the credit card tied to my PayPal account but approved the charge. I contacted Burnout to let them know about it and asked that they verify that the payment processed correctly. Burnout responded very quickly and verified payment processing. The order shipped within 1-2 days and I received it within about a week. That's crazy fast considering overseas shipping, customs, etc. The helmet was carefully packaged and arrived in immaculate condition. 10/10 overall. I'll definitely buy from Burnout again.

    Review of , following an experience of by CHRISTOPHER L.

  • 5 / 5
    Edit Flag

    Ottimo servizio. L'articolo selezionato non era piu' disponibile e mi hanno contattato per offrirmi un articolo alternativo che pero' non avrebbe funzionato nel mio caso. Si sono quindi premurati di contattare dei colleghi per ottenere l'articolo da me richiesto che mi e' poi stato spedito. Grazie BurnOut.

    Review of , following an experience of by CHRISTOPHER K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Really happy with how fast the product came. As soon as the label was created I got my helmet in 4 days. I do wish they would send you a confirmation email saying they got your order and a better way to communicate than Whatsapp and an email that doesn't work

    Review of , following an experience of by CALEB A.

  • 2 / 5
    Edit Flag

    I ordered on-line, a helmet and intercom and understood that it would be installed by burnout motors. I used there message feature on the website but received no answer twice about this. They processed my card right away but sent no confirmation email until the shipping company created a label two weeks later. Helmet was received about three weeks after order and no intercom installed. I got the helmet I wanted and I guess I’ll install the intercom myself.

    Review of , following an experience of by RICHARD B.

    Answer by burnoutmotor.com
    Flag

    Dear customer, we are sorry for the review, we checked your order and the payment was accepted on 31-01, on the product page it is indicated that the order management time for this product is 2-8 days, we have shipped on 12-02 and it is exactly 8 working days, so even if at most, we shipped within the expected time, we apologize for not having done so sooner, but it is indicated like this on the product page, one of our colleagues is missing and we are doing everything we can to speed up, also for the intercom, if you have not specifically asked us to install it, we cannot know if they are two combined products, you could have purchased it for another person, it would not have been a problem to install it, for us it is a pleasure to do the possible to please customers, but while working we can make mistakes and if it was our mistake we are very sorry We remain at your complete disposal

    Answer by Richard B
    Flag

    What my main complaint is that I was not informed by email thanking me for my purchase, and I did not see where I should request the mesh com to be installed. There is a box on your website to message you and I did twice but no response, that was where I requested the install. When verified review sent me a request for a review it included a link to you which I clicked on and wrote a message, but the email was returned as a bad address. Maybe it is because of being in different countries I don’t know. When I charge the card the first time it was questioned by my bank until I confirmed that I was me and not fraud. I don’t want to put 2star review on service of Burnout motors. But wasn’t able to contact you though the methods you gave me on the website and the email for verified reviews. I want to give a better rating. You asked to know my experiences with your site and service and I want you to do well in the marketplace. I am trying to be a good customer and I appreciate your interest in my experience . Sorry I didn’t confirm the dates of the order and the shipping. I would have had a great experience with a couple of emails telling me what was happening with my $900.+ order esp. having the funds already taken. Also, I’m not finding install instructions on how to physically install the mesh com, on the app or the printed material. I’ll try to find a dealer here that might be able to help me with that and updating the firmware. Thank you Rick Bosse

    Answer by burnoutmotor.com
    Flag

    Dear customer, we understand all your doubts, there was an obvious communication problem, but we thank you for your feedback, and it is right that those who read us know that we have not abandoned you and you have received the product, indeed if you agree you can send you a video to help you with the installation, it's very simple, we will be happy to help you, if you have a wathaspp number, write to us by email and we will send you the video there, we remain at your complete disposal, Best Regards BurnOut

    Answer by Richard B
    Flag

    Dears Sirs, Thank you reaching out to me and addressing the cummunication issues I had with my order. I would like to repeat I received the products that I wanted. They were shipped in good condition. Thank you the offer of a video installation guide.

    Answer by Richard B
    Flag

    Dears Sirs, Thank you reaching out to me and addressing the cummunication issues I had with my order. I would like to repeat I received the products that I wanted. They were shipped in good condition. Thank you the offer of a video installation guide.

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  • 4 / 5
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    Slow to ship, but once shipped gets there fast. Best price makes up for delay. Bugs in website are frustrating. Would repeat because of savings.Good customer service but contact limited to WhatsApp.

    Review of , following an experience of by JOSEPH K.

    Answer by burnoutmotor.com
    Flag

    Dear customer, thank you for the review, as indicated on the product page we take two to eight days to ship in the period in which you purchased the product, we checked and it was shipped within the expected days, thanks for the feedback on the information request link, we are resolving with our webmaster, the email or WA number for assistance is still active, thank you for your cooperation

    Answer by Joseph K
    Flag

    It took more than 8 days to get to shipper, that is why I contacted you. The product page stated that a discount was available for what I ordered, but checkout would not apply it. I had to contact you for an explanation. https://www.burnoutmotor.com/en/full-face-fiber-helmets/14367-162880-shoei-nxr2-candy-helmet.html All in all, happy with the outcome, but it could have been a smoother transaction.

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  • 5 / 5
    Edit Flag

    muchas gracias por su servicio, llego a tiempo, siempre estuvieron atentos a todas mis inquietudes antes y despues de la compra... saludos desde colombia !!

    Review of , following an experience of by MARIA M.

  • 5 / 5
    Edit Flag

    Good experience doing business

    Review of , following an experience of by ROLANDO A.

  • 5 / 5
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    Very prompt service. Great prices and a reasonable shipping time. I would buy from them again for sure.

    Review of , following an experience of by SHRIKANTH S.

  • 4 / 5
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    Great pricing and fairly quick shipping to the US

    Review of , following an experience of by CHARLES P.

  • 5 / 5
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    I ordered a Shoei helmet from BurnOut because of the great price. The order was for inventory that indicated in stock and would take about 2 weeks to get to me in the US from Italy. But after placing the order, I was notified my item was out of stock and had a one week delay. For my trouble there was going to be a gift included, which turned out to be a nice shirt. The only other delivery issue was a 2 day delay by FedEx, which appeared to be at US customs. The product came double boxed and in good condition. BurnOut did a great job, treated me well, and compensated me for my time. They have no control over US customs, so that minor delay is not even their issue. I would defiantly buy from them again and have already recommended them to friends.

    Review of , following an experience of by JOHN W.

  • 5 / 5
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    Great service

    Review of , following an experience of by RANDY G.

  • 5 / 5
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    BurnOut Motors is fantastic. The shipping company lost my first order but BurnOut quickly repacked and reshipped my order. I will definitely order from them again!

    Review of , following an experience of by JAMES D.

  • 5 / 5
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    Great pricing and quick shipment to the United States.

    Review of , following an experience of by CHARLES P.

  • 5 / 5
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    Great service

    Review of , following an experience of by MARCELO B.

  • 5 / 5
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    Great communication, quick shipping, excellent prices.

    Review of , following an experience of by BRIAN K.

  • 5 / 5
    Edit Flag

    I'm very happy as too how fast I got this helmet. Especially since it's coming from Italy to the United States around the holiday time frame. Packaging was great with no damage done to the package or the helemt. Plus with the sell they had going on during to holidays I couldn't pass up getting it at such a good price.

    Review of , following an experience of by JOSEPH R.

  • 5 / 5
    Edit Flag

    Excellent product and great price , shipping is a little stressful with holdup at airport in France if anything to complain about. Other than that 3 weeks was worth the wait! Would definitely do business with Burnout again! Phil from Alabama

    Review of , following an experience of by PHILLIP L.

  • 5 / 5
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    Great. Fit perfectly and fast shipping.

    Review of , following an experience of by BARRY H. *

    *Pseudonymized data at the request of the author

  • 1 / 5
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    If you live in the States, it's best to avoid this business. I ordered my helmet which said was in stock on the website, on November 30th. Other than the confirmation email from them at time of order, I received no update until I contacted them on December 8, since the product description on the website said shipping in 2 - 8 days. I received a response that they were taking within 2 - 8 days to process orders. When I responded with a thank you for a response/update and to see if they would at least acknowledge my concerns as legitimate, I didn't receive a response until 4 days later with a response that my second email was lost in the spam folder. Honestly, they lost all credibility there, but by this time I received a notification that a Fedex shipping label was created on December 12th and decided not to pursue thier ignorance any further. It's December 19th and the helmet is still sitting in Italy. I'm not sure if it'll be here before Christmas or not. Lesson learned.

    Review of , following an experience of by THOMAS A. *

    *Pseudonymized data at the request of the author

    Answer by burnoutmotor.com
    Flag

    Dear customer, thank you for the review, we exchanged some emails and we thank you for the feedback you gave us to improve our site, unfortunately problems can happen, but given the delay of a few days, and the discount you still got for a possible late.. we believe that the rating is definitely too low, we are sure that the product you have purchased will fully satisfy you! Best Regards BurnOut Staff

  • 5 / 5
    Edit Flag

    My whole purchase process was absolutely great! It did take some time but overall I am happy with my experience and my purchase. Customer service was great! Everyone was helpful and communicative and responds in a reasonable time. No complaints here. I will definitely buy from them again if given the opportunity. Shipping was also great considering I ordered from the USA. I am very happy with them. Thank you BurnoutMotor!!!

    Review of , following an experience of by EMIR O.

  • 5 / 5
    Edit Flag

    Fast delivery, great price!

    Review of , following an experience of by GEORGE B.

  • 5 / 5
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    Highly recommended for international purchases. It has affordable prices. And affordable shipping costs. Customer services are very cooperative and supportive.

    Review of , following an experience of by AHMED M.

  • 5 / 5
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    Products arrive in great condition from Italy in a timely manner

    Review of , following an experience of by BILL F.

  • 5 / 5
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    Got exactly what I wanted and delivered fast to me in America

    Review of , following an experience of by GRANT S.

  • 5 / 5
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    Ordered from the USA and order shipped in around 3-4 weeks and delivered another week after that. Good value and product delivered as advertised.

    Review of , following an experience of by NEIL O. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Burnoutmotor customer service and my overall buying experience was outstanding. Always returned my questions promptly. This Shoei helmet wasnt even available locally and through burnout it was cheaper than the previous version. Burnoutmotor is the place to go hands down. They also threw in a free t-shirt 👍🏽👍🏽👍🏽👍🏽

    Review of , following an experience of by JOSEPH T.

  • 5 / 5
    Edit Flag

    Very pleased, shipping time to lower east coast of US was reasonable, helmet fits well and arrived in great shape. Thanks!

    Review of , following an experience of by JOSEPH S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Best price anywhere. Super fast shipping from Italy to Los Angeles. Would do business again.

    Review of , following an experience of by JOHN S.

  • 5 / 5
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    Took awhile to receive my helmet due to a stocking error but they made up for it by including a free visor. Very happy.

    Review of , following an experience of by LUCAS S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Fast and great service.

    Review of , following an experience of by MIA M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    The product is great, I takes about a week for the order to be confirmed and another week for shipping, but since the packaging and product is great and the price is the lowest, so I don’t complain at all. This was my second purchase. First one was the Shoei Glamster helmet.

    Review of , following an experience of by SONIA H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I was amazed at how good their pricing was on a pair of Sidi boots I was looking for. TBH I thought it was too good to be true. I ordered the boots and they were delivered in less than 10 days from Italy. I’m a very satisfied customer!

    Review of , following an experience of by HELENA T. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I love burnoutmotor! I live in the US and have ordered all my riding gear from them. They are very responsive to any inquiries and they ship their product fast. Even with higher shipping cost you still end up saving money on gear vs US prices.

    Review of , following an experience of by JODIE H. *

    *Pseudonymized data at the request of the author

  • 1 / 5
    Edit Flag

    I still haven't received my order. Took over a week to ship my order and now that it was shipped I received a notice from Fed Ex that the order is being held in customers because it needs a "Certificate of Origin". I forwarded this email from Fed Ex to your Customer Support Email and haven't received a response. Can someone please look into and resolve the customs issue and let me know what the deal is here? Or, refund my money because I don't want to wait 2 more weeks to receive my order that should have already arrived.

    Review of , following an experience of by RAY D. *

    *Pseudonymized data at the request of the author

    Answer by burnoutmotor.com
    Flag

    Dear customer, you obviously did not receive our previous email, where we wrote to you that we have opened a complaint in Fedex, because all the required documents have been attached to the shipment, by email we will send you the screen again where you can make sure of this, we ship to the USA every day and the insertion of the necessary documents occurs automatically, if the customs intends to carry out further checks, there is no way to speed up the matter, with the complaint that we have opened, Fedex will shortly indicate to us the information needed to unlock the shipping, in any case we shipped regularly and the problem was not caused by us directly, we are sorry for this review, which harms us unnecessarily, we have been working hard for our customers for 20 years and sometimes all it takes is a little patience to solve the problems problems, without necessarily having to harm anyone, we remain at your complete disposal BurnOut Staff

  • 4 / 5
    Edit Flag

    Slow to ship out but once shipped received very fast. Was nervous due to the amount of time from purchase to shipping but received perfect boots

    Review of , following an experience of by ADAM J. *

    *Pseudonymized data at the request of the author

    Answer by burnoutmotor.com
    Flag

    Dear customer, thank you for your valuable review, we are resolving some slowdowns due to the update of the new store, and your review is useful, but we are happy that the product is ok and that you are satisfied, we remain at your complete disposal BurnOut Staff

  • 3 / 5
    Edit Flag

    The helmet arrived well packaged and it was exactly what I ordered but the communication and tracking the package was unnecessarily difficult, for example I never received the tracking code even if the package was obviously shipped.

    Review of , following an experience of by NATASHA R. *

    *Pseudonymized data at the request of the author

    Answer by burnoutmotor.com
    Flag

    Dear customer, thank you for your valuable review, we need it to improve our service, given that you have received the helmet and everything is ok, the review seems very low to us, but if you think we deserve this rating, we accept it, tracking usually it is sent directly by the courier, for shipments from Italy to the USA we expressly use Fedex because it offers an excellent service on this route, in recent weeks they have had some slowdowns and communication problems, but they have resolved them, we are sorry to have received such a review low for a problem not directly caused by us, but this is the job!! Thank you, we remain at your complete disposal BurnOut Staff

  • 5 / 5
    Edit Flag

    Very fast shipping and great pricing. Would definitely shop here again.

    Review of , following an experience of by DAVID P. *

    *Pseudonymized data at the request of the author

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