Customer reviews for city-sightseeing.com

Customer reviews

• 4 / 5 1

  

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  Easy to navigate website and fast booking process

  Review of 15/02/2023, following an experience of 08/02/2023 by HELEN S.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for your positive feedback! We're thrilled to hear that you found our website easy to navigate and the booking process fast. Providing a seamless and efficient experience for our customers is a priority for us, and your comments reaffirm that we are on the right track. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your support and look forward to serving you again in the future. Safe and swift travels! Best Regards, Customer Support Team

• 5 / 5 1

  

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  Excellent public address. In cold weather, too cold at front upstairs - draught

  Review of 15/02/2023, following an experience of 08/02/2023 by ROGER G.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for taking the time to share your experience with us. We're pleased to hear that you found our public address system excellent. However, we apologize for any discomfort you experienced due to the cold weather and draught at the front upstairs. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. We are committed to continuously improving our services, and your comments will help us address and rectify any issues to enhance the overall experience for our customers. If you have any further details or if there's anything else we can do to make your future experiences more comfortable, please feel free to share. We value your feedback and look forward to serving you again under improved conditions. Best Regards, Customer Support Team

• 5 / 5 1

  

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  Very easy website to use and locate trips etc

  Review of 15/02/2023, following an experience of 08/02/2023 by WILLIAM R.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for taking the time to share your positive feedback! We're delighted to hear that you found our website very easy to use and navigate to locate trips. Providing a seamless online experience is important to us, and it's great to know that our efforts have made your trip planning straightforward. If you have any more comments, suggestions, or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority, and we appreciate your support. We look forward to assisting you with more travel plans in the future. Safe and happy travels! Best Regards, Customer Support Team

• 4 / 5 1

  

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  Easy to follow website.

  Review of 15/02/2023, following an experience of 07/02/2023 by SAMANTHA F.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for your positive feedback! We're delighted to hear that you found our website easy to follow. Providing a user-friendly experience is a top priority for us, and it's great to know that our website has met your expectations. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your support and look forward to being of service to you in the future. Safe travels! Best Regards, Customer Support Team

• 5 / 5 1

  

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  Easy to use and friendly service. Main stops are centrally located.

  Review of 15/02/2023, following an experience of 07/02/2023 by JONATHAN W. *

  *Pseudonymized data at the request of the author

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our service easy to use and that our team provided friendly assistance. Additionally, we're pleased to know that the main stops were conveniently located in central areas. We strive to offer a hassle-free and enjoyable experience, and your feedback reassures us that we're meeting that goal. If you ever have more comments or if there's anything else we can assist you with, please feel free to reach out. We appreciate your support and look forward to providing you with excellent service in the future. Safe and pleasant travels! Best Regards, Customer Support Team

• 5 / 5 1

  

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  Should have done this tour the very first full day to decide where I wanted to concentrate the rest of my stay.

  Review of 15/02/2023, following an experience of 07/02/2023 by RENEE K.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for sharing your feedback with us. We appreciate your insight into the timing of the tour, and we completely understand the importance of making informed decisions about your stay. Your suggestion is valuable, and we'll take it into consideration as we strive to enhance our services. We aim to provide our customers with the best possible experience, and your feedback helps us achieve that goal. If you have any more suggestions or if there's anything else we can assist you with, please feel free to reach out. We appreciate your input and hope to have the opportunity to serve you again in the future. Best Regards, Customer Support Team

• 3 / 5 1

  

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  Probably effected by coming out of season, and the wider tours not being on. The driver was good and the commentary

  Review of 15/02/2023, following an experience of 05/02/2023 by GRAHAM S.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for sharing your feedback about your off-season experience with our tour. We appreciate your comments, and we are glad to hear that you found the driver and commentary to be enjoyable. The off-season can indeed have an impact on the availability of certain tours and the overall experience. We appreciate your understanding, and we hope that you might consider giving us another opportunity in the future to provide you with a more comprehensive and satisfying tour experience when the wider tours are available. Your satisfaction is important to us, and we look forward to the possibility of serving you better on your next visit. Best Regards, Customer Support Team

• 3 / 5 1

  

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  How to begin the tour from certain location was not clear. No information on estimated time to begin at one of the stops. Waited 90 minutes. It was good to stay on and see around there area. The English commentary was difficult to hear and understand and was limited in, often just where we were. ((Live commentary - Not headphones) Soo much information could have been shared, we felt.

  Review of 15/02/2023, following an experience of 25/01/2023 by HELEN S.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for sharing your feedback about your experience with our tour. We appreciate your comments, and we apologize for the issues you encountered, including the lack of clear information on starting the tour, the extended waiting time, and difficulties with the English commentary. Clear information on where to begin the tour is essential, and we will work on improving our communication to ensure that passengers have a seamless start to their journey. We also regret the extended waiting time you experienced. We will review our scheduling to prevent such long delays in the future. Regarding the commentary, we understand the importance of clear and informative commentary and will take steps to improve the audio quality and expand the content to provide a more enriching experience for our passengers. Your feedback is valuable, and we hope that you might consider giving us another opportunity in the future to provide you with an improved and more enjoyable tour experience. Your satisfaction is important to us, and we are committed to making the necessary improvements based on your comments. Thank you for choosing our service, and we look forward to the possibility of serving you better on your next visit. Best Regards, Customer Support Team

• 2 / 5 1

  

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  Rodney was failry rude to customers.

  Review of 15/02/2023, following an experience of 04/02/2023 by ALAN M.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, We appreciate your feedback about your experience with our staff member, Rodney. We apologize for any rudeness or dissatisfaction you may have encountered during your interaction with him. Providing excellent customer service is a top priority for us, and we take your comments seriously. We will address this matter with Rodney and provide additional training to ensure that our staff maintains a high standard of professionalism and customer care. Your feedback is valuable, and we hope that you might consider giving us another opportunity in the future to provide you with a more pleasant and courteous experience. Your satisfaction is important to us, and we are committed to making the necessary improvements based on your comments. Thank you for choosing our service, and we look forward to the possibility of serving you better on your next visit. Best Regards, Customer Support Team

• 2 / 5 1

  

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  Hi We have done many City Sightseeing hop on hop off tours mostly in Europe but also as far away as Sydney. Always there has been a consistent commentary either in person or via headphones. This is an important factor in these tours. The first tour we did left the Balboa stop today around 1pm (maybe 1:20?) and had very little live commentary yet we passed by so many interesting places - this was very sad and left us disappointed. We got off at Punta Culebra and explored a bit, then caught the bus back 45 minutes later from that same stop - this time there was no commentary at all save to state the name of the next stop! Panama is a beautiful city with a unique history but I am afraid to say that although the commentary could have really told us a lot about everything we were passing, it was sadly very lacking and not up to the standard of other City Sightseeing tours we have done around the world. We feel very frustrated and let down - we could have just as easily got an Uber around the same sights - another time please get your guides to tell us all about Panama and give us a wonderful experience! Thank you Jezza

  Review of 14/02/2023, following an experience of 05/02/2023 by JEZZA W.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for providing feedback about your recent experience with our Panama City Sightseeing tour. We appreciate your comments, and we apologize for the disappointing experience you had with the commentary during the tour. We understand the importance of informative and engaging commentary to enhance the tour experience, and we regret that it fell short of your expectations on this occasion. We will work on improving the quality and content of the commentary to provide a more enriching and enjoyable tour for our passengers. Your feedback is valuable, and we hope that you might consider giving us another opportunity in the future to provide you with a more comprehensive and satisfying tour experience that truly highlights the unique history and beauty of Panama City. Your satisfaction is important to us, and we are committed to making the necessary improvements based on your comments. Thank you for choosing our service, and we look forward to the possibility of serving you better on your next visit. Best Regards, Customer Support Team

• 3 / 5 1

  

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  In Glasgow there was just alot of stops and the information on what the stops were was limited

  Review of 14/02/2023, following an experience of 31/01/2023 by GEORGINA O.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for sharing your feedback about your experience in Glasgow. We appreciate your comments, and we apologize for the limited information provided at the stops. Clear and informative signage at the stops is essential, and we will work on improving the information available to passengers to make the tour more enriching and enjoyable. Your feedback is important, and we hope that you might consider giving us another opportunity in the future to provide you with an improved and more satisfying tour experience. Your satisfaction is important to us, and we are committed to making the necessary improvements based on your comments. Thank you for choosing our service, and we look forward to the possibility of serving you better on your next visit. Best Regards, Customer Support Team

• 1 / 5 1

  

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  We waited an hour for the bus but the bus didn't come so we used the normal bus 100 which ran every ten minutes. Now I found out that an unused tickets cannot be refunded. I do not recommend the Line City Sightseeing

  Review of 14/02/2023, following an experience of 28/01/2023 by RADZIEJEWSKI R.

• 3 / 5 1

  

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  Could not locate timetable on website.

  Review of 14/02/2023, following an experience of 05/02/2023 by DENNIS M. *

  *Pseudonymized data at the request of the author

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for bringing this to our attention. We apologize for the inconvenience you faced in trying to locate the timetable on our website. Clear and accessible information about timetables is crucial, and we will work on improving the website's navigation and organization to make this information readily available for our passengers. Your feedback is important, and we appreciate your patience. We hope that you might consider giving us another opportunity in the future to provide you with a more seamless and enjoyable tour experience. Your satisfaction is important to us, and we are committed to making the necessary improvements based on your comments. Thank you for choosing our service, and we look forward to the possibility of serving you better on your next visit. Best Regards, Customer Support Team

• 4 / 5 1

  

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  A highlighted option should be provided to help customer easily find option to print out voucher.

  Review of 14/02/2023, following an experience of 06/02/2023 by ELENA H.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for providing your valuable feedback. We appreciate your suggestion, and we understand the importance of making the voucher printing option easily accessible for our customers. Your input is crucial in helping us improve our services, and we will certainly consider implementing a highlighted option to streamline the voucher printing process. Our goal is to ensure a seamless experience for our customers, and your feedback aids us in achieving that objective. If you have any more suggestions or if there's anything else we can assist you with, please feel free to reach out. We value your input and appreciate the opportunity to enhance our services. Best Regards, Customer Support Team

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for your valuable feedback. We appreciate your suggestion regarding the voucher printing option, and we understand the importance of making the process as convenient as possible for our customers. Your input is crucial to improving our services, and we will certainly take your suggestion into consideration. We'll explore options to highlight and streamline the voucher printing feature to enhance the overall user experience. If you have any further insights or if there are specific features you would like to see implemented, please feel free to share. We value your input and are committed to making continuous improvements to meet the needs of our customers. Thank you for choosing our service, and we hope to provide you with an even more user-friendly experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Best Regards, Customer Support Team

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• 5 / 5 1

  

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  Excellent experience.

  Review of 14/02/2023, following an experience of 05/02/2023 by LIAM O'SULLIVAN O.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for taking the time to share your positive feedback! We're thrilled to hear that you had an excellent experience with us. Providing top-notch service and creating memorable moments for our customers is what we strive for, and we're delighted that we could make your experience enjoyable. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out. Your satisfaction is our priority, and we look forward to the opportunity to serve you again in the future. Safe and happy travels! Best Regards, Customer Support Team

• 2 / 5 1

  

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  The 24 hours thing is a bit misleading because the service only works for like 6 hours a day. Also it was hard to find the bus stop because there is a map on the website but there wasn't any sign or whatsoever. The ride was good but I find it quite overpriced.

  Review of 13/02/2023, following an experience of 05/02/2023 by IRENE Q.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for sharing your feedback about your experience with our 24-hour service. We appreciate your comments, and we apologize for any confusion regarding the operating hours and the difficulty in locating the bus stop. Clear and accurate information about operating hours is essential, and we will work on making it more transparent to avoid any misunderstandings. Additionally, we understand the importance of clear signage at the bus stops, and we will address this issue to improve the ease of finding our services. Regarding pricing, we appreciate your input, and we will review our pricing structure to ensure that we provide competitive value to our customers. Your feedback is valuable, and we hope that you might consider giving us another opportunity in the future to provide you with an improved and more enjoyable tour experience. Your satisfaction is important to us, and we are committed to making the necessary improvements based on your comments. Thank you for choosing our service, and we look forward to the possibility of serving you better on your next visit. Best Regards, Customer Support Team

• 1 / 5 1

  

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  The multi lingual audio was not working. Very disappointing and poor experience

  Review of 13/02/2023, following an experience of 05/02/2023 by FERGUS M.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, We apologize for the disappointing experience you had with the multilingual audio during your tour. Providing clear and functional audio options is essential to us, and we regret that it did not meet your expectations on this occasion. We take your feedback seriously, and we will investigate the issue to identify the cause and ensure that our audio systems are working correctly to enhance the tour experience for all passengers. Your feedback is valuable, and we hope that you might consider giving us another opportunity in the future to provide you with an improved and more enjoyable tour experience. Your satisfaction is important to us, and we are committed to making the necessary improvements based on your comments. Thank you for choosing our service, and we look forward to the possibility of serving you better on your next visit. Best Regards, Customer Support Team

• 1 / 5 1

  

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  Far too much faffing about. Our tickets didn't work even though I paid for two tickets hours before trying to board bus. If you want to waste 60 quid with no option for a refund then use this service. Scam.

  Review of 13/02/2023, following an experience of 04/02/2023 by ALAN D.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, We are deeply sorry to hear about the issues you encountered while trying to use our service, including problems with your tickets. We understand your frustration, and we apologize for any inconvenience this may have caused. Ticketing should be a straightforward process, and we regret that you experienced difficulties. We will investigate the issue to identify the cause and prevent such problems from occurring in the future. We take your feedback seriously and will work to improve our service to ensure a seamless and hassle-free experience for our customers. Your satisfaction is important to us, and we hope that you might consider giving us another opportunity in the future to provide you with a more satisfying and enjoyable tour experience. We understand your concerns and are dedicated to making the necessary improvements based on your comments. Thank you for choosing our service, and we look forward to the possibility of serving you better on your next visit. Best Regards, Customer Support Team

  Answer by Alan D

  

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  This reply took nearly a year lol. Sort of confirms my dissatisfaction.

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• 3 / 5 1

  

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  We are disappointed that you no longer offer a boat cruise as part of your Dublin Hop On Hop Off package.

  Review of 13/02/2023, following an experience of 05/02/2023 by RAY R.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, We appreciate your feedback regarding the absence of a boat cruise as part of our Dublin Hop On Hop Off package. We apologize for any disappointment this may have caused. Your feedback is important to us, and we will consider the possibility of reintroducing a boat cruise option in the future to enhance our package offerings and provide a more comprehensive tour experience for our passengers. We hope that you might consider giving us another opportunity to provide you with a satisfying and enjoyable tour experience. Your satisfaction is important to us, and we are committed to making the necessary improvements based on your comments. Thank you for choosing our service, and we look forward to the possibility of serving you better on your next visit. Best Regards, Customer Support Team

• 5 / 5 1

  

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  Great website, easy to use, thanks

  Review of 13/02/2023, following an experience of 05/02/2023 by MICHAL N.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for your positive feedback! We're delighted to hear that you found our website great and easy to use. Making your experience seamless and user-friendly is a priority for us, and it's always encouraging to know when we've succeeded. If you have any more comments, suggestions, or if there's anything else we can assist you with, please feel free to let us know. We appreciate your support and look forward to being of service to you in the future. Safe and happy travels! Best Regards, Customer Support Team

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our website and found it easy to use. Providing a user-friendly platform is a priority for us, and we appreciate your acknowledgment of our efforts. If there's anything specific about the website that you found particularly helpful or if you have any suggestions for further improvement, we'd love to hear more about your experience. Thank you for choosing our service, and we look forward to providing you with continued excellence. If there's anything else we can assist you with, please don't hesitate to reach out. Best Regards, Customer Support Team

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• 5 / 5 1

  

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  Easy to book online, great service and welcome from the driver. Also very clean on boars.

  Review of 11/02/2023, following an experience of 04/02/2023 by PAULINE M.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our online booking process easy, received great service and a warm welcome from the driver, and noticed the cleanliness on board. Providing a seamless and enjoyable experience for our customers is our top priority, and your feedback is truly appreciated. If you have any more comments or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to the opportunity to welcome you on board again in the future for another pleasant journey. Safe and happy travels! Best Regards, Customer Support Team

• 4 / 5 1

  

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  Some head phones doesn't work. Also, I could'nt change language in some bus

  Review of 11/02/2023, following an experience of 31/01/2023 by EL HASSAN S.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you experienced during your tour. Your feedback is crucial in helping us improve our services. Regarding the issues with the headphones and language selection on some buses, we will investigate and address these concerns promptly to ensure a better experience for our customers in the future. Please know that your input is valuable, and we are committed to resolving these issues. If there's anything specific you would like to share or if you have further details about your experience, please feel free to reach out. We appreciate your understanding and hope to have the opportunity to serve you again with an improved service. Thank you for choosing us. Best Regards, Customer Support Team

• 5 / 5 1

  

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  Easy to book online, reasonable prices, and always different ticket options. Ticket valid for any date within 12 months, so excellent if your plans change and you need to use it a different day.

  Review of 11/02/2023, following an experience of 03/02/2023 by TRACY M. *

  *Pseudonymized data at the request of the author

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for sharing your positive experience with us! We're thrilled to hear that you found it easy to book online, appreciated the reasonable prices, and liked the flexibility of having different ticket options. We understand that plans can change, and we're glad that our 12-month validity period has been beneficial for your needs. If you have any more comments, suggestions, or if there's anything else we can assist you with, please feel free to let us know. Your satisfaction is important to us, and we look forward to providing you with excellent service in the future. Safe and happy travels! Best Regards, Customer Support Team

• 5 / 5 1

  

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  It was easy to order the tickets.

  Review of 11/02/2023, following an experience of 03/02/2023 by THOMAS V.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for your feedback! We're pleased to hear that you found it easy to order the tickets. Providing a straightforward and user-friendly booking experience is a priority for us, and we're delighted that we could make the process hassle-free for you. If you have any more comments or if there's anything else we can assist you with, please feel free to let us know. We appreciate your support and hope you have a wonderful experience at the event or attraction. Thank you for choosing us. Best Regards, Customer Support Team

• 4 / 5 1

  

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  Informative and clear

  Review of 11/02/2023, following an experience of 04/02/2023 by MICHAEL W.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for your positive feedback! We're delighted to hear that you found our service informative and clear. Providing clear and helpful information is a key part of our commitment to customer satisfaction. If you have any more comments or if there's anything else we can assist you with, please feel free to let us know. Your satisfaction is important to us, and we look forward to the opportunity to serve you again in the future. Safe and enjoyable travels! Best Regards, Customer Support Team

• 4 / 5 1

  

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  Okay good.

  Review of 11/02/2023, following an experience of 03/02/2023 by EMMA J.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for your response. We're glad to hear that your experience was satisfactory. If there's anything specific you'd like us to improve or if you have any further feedback, please feel free to share. Your input is valuable to us as we strive to enhance our services. If there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your support and hope to have the opportunity to serve you again in the future. Thank you for choosing us. Best Regards, Customer Support Team

• 5 / 5 1

  

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  Easy to book and a great price.

  Review of 11/02/2023, following an experience of 04/02/2023 by GARY S.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for your positive feedback! We're thrilled to hear that you found our booking process easy and that you enjoyed a great price. Providing a straightforward and cost-effective experience is a priority for us, and we're delighted to know that we met your expectations. If you have any more comments, suggestions, or if there's anything else we can assist you with, please feel free to let us know. We appreciate your support and look forward to serving you again in the future. Safe and happy travels! Best Regards, Customer Support Team

• 5 / 5 1

  

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  Overall good experience takes u to all major attractions

  Review of 11/02/2023, following an experience of 04/02/2023 by YASIR R.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for sharing your positive feedback with us! We're delighted to hear that you had an overall good experience with our service and that we were able to take you to all the major attractions. Providing a convenient and comprehensive tour is our goal, and we're glad to have met your expectations. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out. Your satisfaction is important to us, and we look forward to the opportunity to serve you again in the future. Safe and enjoyable travels! Best Regards, Customer Support Team

• 3 / 5 1

  

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  It is a very expensive bus tour - something that the tram and metro could do for far less

  Review of 11/02/2023, following an experience of 04/02/2023 by HEIN V.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for sharing your feedback about the cost of our bus tour. We appreciate your comments, and we apologize for any concerns regarding pricing. We understand the importance of offering competitive and valuable options to our customers, and we will review our pricing structure to ensure that our tours provide a cost-effective choice for travelers. Your feedback is valuable, and we hope that you might consider giving us another opportunity in the future to provide you with a more satisfying and budget-friendly tour experience. Your satisfaction is important to us, and we are committed to making the necessary improvements based on your comments. Thank you for choosing our service, and we look forward to the possibility of serving you better on your next visit. Best Regards, Customer Support Team

• 3 / 5 1

  

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  Trying to log in to amend booking and keeps saying “error occured”

  Review of 11/02/2023, following an experience of 05/02/2023 by KATIE G.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, We apologize for the inconvenience you experienced while trying to log in to amend your booking. Technical issues like these are not in line with our standards of service, and we regret the frustration it may have caused. To resolve this matter, we recommend reaching out to our customer support team directly for assistance with your booking amendment. They will be able to assist you promptly and ensure your booking is corrected as needed. Your feedback is important to us, and we appreciate your patience. We hope to provide you with a more seamless experience in the future. Thank you for choosing our service, and we look forward to assisting you with your booking. Best Regards, Customer Support Team

• 2 / 5 1

  

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  Could have been more informative.would like to know when next pick up is at a stop.

  Review of 11/02/2023, following an experience of 02/02/2023 by ELWOOD Z.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for your feedback, and we appreciate your suggestion to provide more informative details about the next pick-up time at each stop. Clear and timely information is essential for our passengers, and we will consider adding this feature to enhance the tour experience and convenience for our customers. Your input is valuable, and we hope that you might consider giving us another opportunity in the future to provide you with an improved and more informative tour experience. Your satisfaction is important to us, and we are committed to making the necessary improvements based on your comments. Thank you for choosing our service, and we look forward to the possibility of serving you better on your next visit. Best Regards, Customer Support Team

• 1 / 5 1

  

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  I am very disappointed, the hop on hop off was canceled that day due to the weather. I requested a full refund and haven’t received an communication about this for weeks

  Review of 09/02/2023, following an experience of 22/01/2023 by JEFF J.

• 5 / 5 1

  

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  Kids really enjoyed the experience

  Review of 09/02/2023, following an experience of 02/02/2023 by AISHA M.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, We're thrilled to hear that the kids enjoyed the experience! Creating memorable and enjoyable moments is what we aim for, and we're delighted to have been a part of your positive experience. If there's anything specific that the kids particularly enjoyed or if you have any more feedback to share, we'd love to hear it. Your satisfaction is important to us, and we appreciate the opportunity to have provided a positive experience for your family. Thank you for choosing us. We look forward to welcoming you back for more enjoyable experiences in the future. Best Regards, Customer Support Team

• 5 / 5 1

  

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  Great tour guides, nice bus, good service

  Review of 08/02/2023, following an experience of 30/01/2023 by JEFFREY E.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you had a great experience with our tour guides, enjoyed the comfortable bus, and received good service. Providing a memorable and pleasant journey is what we strive for, and we're pleased to know that we met your expectations. If you have any more comments, suggestions, or if there's anything else we can assist you with, please feel free to let us know. Your satisfaction is important to us, and we look forward to the opportunity to serve you again in the future. Safe and happy travels! Best Regards, Customer Support Team

• 4 / 5 1

  

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  The first driver I had - Andrew - was fantastic. So helpful and friendly. He even coped with a group of rowdy youngsters - calming them down while staying friendly. When he said sit down - they did! But today my experience was the opposite. The driver was not paying attention to passengers. I was half way down the stairs to get off at a stop and he raced past. So I waited for the next stop and he raced past it. He wasn’t aware of anything on the bus. I think he even had headphones on!!! If Andrew is the standard I would use this service any time and recommend to others. But today’s driver was dangerous.

  Review of 08/02/2023, following an experience of 31/01/2023 by VANESSA A. *

  *Pseudonymized data at the request of the author

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for providing us with your feedback, and we sincerely apologize for the contrasting experiences you had with our drivers. We greatly appreciate your detailed input as it helps us address and rectify issues within our service. We're pleased to hear that Andrew provided an excellent and attentive service during your first experience. However, we're genuinely sorry to hear about the challenges you faced with the driver on your recent trip. Safety and customer satisfaction are our top priorities, and incidents like these are taken very seriously. Rest assured, we will investigate this matter promptly, taking the necessary steps to address the driver's behavior and prevent such incidents from occurring in the future. Your feedback is invaluable, and we appreciate your willingness to share your experience with us. Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to restore your trust in our service. Best Regards, Customer Support Team

• 2 / 5 1

  

  Edit Flag

  You have to print the tickets, this is not convenient as we are on holiday and don't have a printer.

  Review of 08/02/2023, following an experience of 31/01/2023 by ROBERT B.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, We apologize for any inconvenience you experienced with our ticketing process during your holiday. We understand that not having access to a printer while traveling can be inconvenient. We appreciate your feedback, and it's important to us as we continuously strive to enhance the convenience and flexibility of our services. We hope you had an enjoyable experience once on board, and we are actively working on improving our ticketing options to better serve you in the future. Thank you for choosing us for your city tour, and we hope to have the opportunity to provide you with a smoother experience next time. Best Regards, Customer Support Team

• 5 / 5 1

  

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  Very easy to use

  Review of 08/02/2023, following an experience of 01/02/2023 by RICHARD W.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for your positive feedback! We're delighted to hear that you found our service very easy to use. Providing a user-friendly experience is a top priority for us, and it's always rewarding to know when we've succeeded in making our service accessible and straightforward. If you have any more comments or if there's anything else we can assist you with, please feel free to let us know. We appreciate your support and look forward to the opportunity to serve you again in the future. Safe and happy travels! Best Regards, Customer Support Team

• 4 / 5 1

  

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  We have used this company all over the world for tours. Very easy to navigate the site and book your tour. We tried to find out when the bus might be near our location (which isn't the start of the tour) and we waited over four hours without a reply on the "chat" system online. It's not a huge problem but just a bit frustrating

  Review of 07/02/2023, following an experience of 31/01/2023 by TIMOTHY M.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for your continued support and for choosing our company for tours around the world. We appreciate your positive feedback regarding the ease of navigating our site and booking tours. We sincerely apologize for the frustration you experienced while waiting over four hours for a reply on our online chat system. This is not the level of service we aim to provide, and we understand the importance of timely assistance. To address this issue, we will be reviewing our chat support system to ensure a more responsive and efficient experience for our customers. Your feedback is invaluable in helping us identify areas for improvement. If there are specific details about your inquiry or any other suggestions you would like to share, please feel free to provide more information. We want to ensure that your future interactions with our customer support are seamless and positive. Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience. Thank you for bringing this matter to our attention, and we look forward to the opportunity to better serve you in the future. Best Regards, Customer Support Team

• 2 / 5 1

  

  Edit Flag

  We paid a lot of money. One of the points we have been waiting there was no bus. An other point there was a point who was Skipped. We did. Not know and Where waiting. We did 10 minutes of bus. A lot of Money.

  Review of 07/02/2023, following an experience of 29/01/2023 by EVA M. *

  *Pseudonymized data at the request of the author

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for sharing your feedback about your experience with our service. We sincerely apologize for the inconvenience and frustration you encountered, including waiting for a bus that did not arrive and a skipped point. Such experiences are not in line with the high standards we strive to maintain, and we understand your disappointment. Your feedback is valuable to us, and we will investigate these issues to ensure they are addressed and improved in the future. We appreciate your feedback and once again, we apologize for any inconvenience you faced, and we hope that we can provide you with a more satisfactory experience in the future. Thank you for choosing us. Best Regards, Customer Support Team

• 1 / 5 1

  

  Edit Flag

  The service is not dependable. We talked to people who waited two hours for the bus to come. This is not what you want to be doing on vacation. We ourselves waited about an hour and 15 minutes, the bus was behind schedule at least an hour and a half. We finally paid out the nose to get a taxi to take us back to town from the Miraflores lock on the panama canal. We we feel like we should be getting a refund. On the Positive side, the staff are very sweet and wonderful. We enjoyed the tour and the bus was comfortable. However we would not do it again because of the unreliability of the schedule. We even bought a two day pass. Our experience with this business in Cartagena was much much better. The buses were frequent and reliable. But not in Panama City. It is really not fair to make tourists wait two hours when they are trying to have a good time.

  Review of 07/02/2023, following an experience of 28/01/2023 by STEPHEN M.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for taking the time to provide your feedback about your experience with our service in Panama City. We deeply apologize for the inconvenience and frustration you and other passengers faced due to the unreliability of the schedule. Your feedback regarding the long wait times and the bus being significantly behind schedule is taken seriously, and we understand that this is not the experience you expected during your vacation. We will investigate the issues you mentioned and work to address them to improve the reliability and punctuality of our service in Panama City. We appreciate your kind words about our staff and your overall enjoyment of the tour and the bus comfort. Your satisfaction is important to us, and we will take steps to ensure that such issues are resolved in the future. Regarding a refund, we recommend reaching out to our customer service team directly at customer@city-sightseeing.com. Once again, we apologize for the inconvenience you experienced, and we hope that we can regain your trust in the future. Thank you for choosing us, and we appreciate your valuable input. Best Regards, Customer Support Team

• 2 / 5 1

  

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  Difficult to find some stops in the city like Calle Castilla, Exposicion Universal y Plaza de Armas, there is no sign to where the bus stops. The website gives no information : hours of departure, location of the bus stops, etc...

  Review of 07/02/2023, following an experience of 30/01/2023 by CLEMENT D.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for your feedback, and we apologize for the difficulty you experienced in finding some of our bus stops in the city, particularly at locations like Calle Castilla, Exposicion Universal, and Plaza de Armas. We understand that clear signage and information are crucial for a seamless experience. Your feedback regarding the lack of information on our website, such as hours of departure and the location of bus stops, is duly noted. We will work to improve our website to provide more comprehensive and helpful information to our customers. If you have any more feedback or if there is anything else we can assist you with in the future, please do not hesitate to reach out to our customer service team. We aim to ensure that your future experiences with us are more convenient and enjoyable. Thank you for choosing us, and we hope to see you again soon. Best Regards, Customer Support Team

• 4 / 5 1

  

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  Tour was excellent. Only pity on the website we could not find when the bus would come. This was shown to us when we entered the buss by the driver. This after 40 minutes waiting in the Danish cold:)

  Review of 07/02/2023, following an experience of 28/01/2023 by ERIK D.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, We appreciate your positive feedback about the excellent tour experience, and we're thrilled to hear that you enjoyed it. However, we sincerely apologize for any inconvenience caused by the lack of information on the website regarding the bus arrival time. Your feedback is important to us, and we understand the frustration of waiting in the cold without the necessary information. We will be reviewing and improving our website to ensure that accurate and timely information is readily available for our customers. If there are specific details about your experience or any other suggestions you would like to share, please feel free to provide more information. Your input is invaluable to us as we work to enhance our services. Thank you for choosing our service, and we look forward to the opportunity to serve you again for more enjoyable experiences in the future. Best Regards, Customer Support Team

• 5 / 5 1

  

  Edit Flag

  Thanks a lot for your help.

  Review of 07/02/2023, following an experience of 30/01/2023 by ARTUR L.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you so much for taking the time to share your 5-star review of our hop-on-hop-off bus tour! We are delighted to hear that you had such a positive experience. Your feedback means the world to us, and we're thrilled that you enjoyed the tour. We sincerely appreciate your support and hope to have the pleasure of welcoming you back for more fantastic tours in the future. Thank you again for choosing our bus tour and for the wonderful 5-star rating! Best Regards, Customer Support Team

• 2 / 5 1

  

  Edit Flag

  Information not clear, specifically where the pick up location is and how long the ride is from start to finish.

  Review of 07/02/2023, following an experience of 29/01/2023 by ZACHARY L. *

  *Pseudonymized data at the request of the author

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for your feedback, and we apologize for any confusion or inconvenience you experienced regarding the clarity of information, especially concerning pick-up locations and the duration of the ride. Providing clear and accurate information to our customers is essential, and we appreciate your input as it helps us identify areas for improvement. We will work to enhance the clarity of our information on pick-up locations and ride durations to make the booking process smoother and more informative for future passengers. Thank you for choosing us, and we look forward to serving you again with improved information and a more enjoyable experience. Best Regards, Customer Support Team

• 5 / 5 1

  

  Edit Flag

  Simple and fast service.

  Review of 07/02/2023, following an experience of 31/01/2023 by JAROSLAW K.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, We greatly appreciate your positive feedback and are thrilled to hear that you found our service to be simple and fast. Ensuring a seamless and efficient experience for our customers is a top priority, and we're delighted that we met your expectations. If there are specific aspects of our service that stood out to you or if you have any suggestions on how we can continue to provide excellent service, please feel free to share. Your input is valuable to us as we strive to enhance our offerings. Thank you for choosing our service, and we look forward to the opportunity to serve you again for more simple and fast experiences in the future. Best Regards, Customer Support Team

• 5 / 5 1

  

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  Booked this sightseeing tour for our group of 10 people. Very straight forward confirmation email received immediately, another email with instructions for downloading app etc…

  Review of 06/02/2023, following an experience of 29/01/2023 by SIOBHAN D.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, We hope this message finds you well. We are thrilled to have your group of 10 on board for our sightseeing tour, and we appreciate you choosing our service! It's fantastic to hear that you found the booking process straightforward and received the confirmation email promptly. We aim to make every step of your journey with us as seamless as possible. Thank you once again for choosing our sightseeing tour. We're eagerly looking forward to providing an enjoyable and enriching experience for you and your group! Best Regards, Customer Support Team

• 2 / 5 1

  

  Edit Flag

  Got on red route at 17:30 to be told there is no shuttle bus and this bus stops earlier than advertised. Cost 30 pounds with taxi back to kingscross. I shall not use this service again

  Review of 06/02/2023, following an experience of 28/01/2023 by GARY B.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for sharing your experience, and we sincerely apologize for the inconvenience you faced regarding the shuttle bus and the early bus stop. Such discrepancies in service are not acceptable, and we understand your frustration. We take your feedback seriously and will investigate these issues to ensure they are addressed and resolved promptly. Your satisfaction is important to us, and we are committed to improving our service to prevent such issues in the future. We are truly sorry for any inconvenience you experienced, and we hope that you may consider using our service again in the future, where we aim to provide a more reliable and satisfactory experience. Thank you for choosing us, and we appreciate your valuable input. Best Regards, Customer Support Team

• 5 / 5 1

  

  Edit Flag

  Great site seeing and guide

  Review of 06/02/2023, following an experience of 29/01/2023 by ANDY S.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you so much for taking the time to share your positive feedback about our sightseeing tour and guide! We're absolutely delighted to hear that you had a great experience. Our team works hard to provide memorable and informative tours, and your words of appreciation mean a lot to us. If there are any specific highlights or aspects of the tour that stood out to you, we'd love to hear more about it. If you ever plan to explore with us again or have any questions, feel free to reach out. We appreciate your support, and we look forward to the opportunity to serve you again in the future! Best Regards, Customer Support Team

• 5 / 5 1

  

  Edit Flag

  It was easy to book online. Have not been on the bus yet.

  Review of 06/02/2023, following an experience of 29/01/2023 by GEOFF H.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for choosing our service and for your positive feedback regarding the online booking process. We're delighted to hear that it was easy for you. We hope your anticipation for the upcoming bus journey is building, and we want to assure you that our team is dedicated to providing you with a memorable experience. If you have any questions or if there's anything specific you'd like to know before your journey, feel free to reach out. We appreciate your trust in us, and we look forward to welcoming you aboard soon! Best Regards, Customer Support Team

• 5 / 5 1

  

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  Great service! On time! Very friendly helpful bus drivers. Would definately recommend

  Review of 06/02/2023, following an experience of 29/01/2023 by DIANE R.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, We're absolutely thrilled to receive your positive feedback about our service! Thank you so much for taking the time to share your experience. It's wonderful to hear that our team provided great service, were on time, and that the bus drivers were very friendly and helpful. Your recommendation means a lot to us, and we're delighted to have earned your trust. If there's anything specific you'd like to highlight or if you have any further comments, we'd love to hear them. Thank you once again for choosing our service, and we look forward to the opportunity to serve you again in the future! Best Regards, Customer Support Team

• 3 / 5 1

  

  Edit Flag

  Commentary was disappointing - not enough content and lagged behind bus. Some stops difficult to find.

  Review of 05/02/2023, following an experience of 26/01/2023 by GAEL F.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for your feedback regarding your experience with our commentary and the challenges you faced in finding some stops. We apologize for any disappointment and inconvenience you encountered during your tour. Providing informative and engaging commentary is important to us, and we appreciate your feedback on this matter. We will work on improving the content and ensuring it is synchronized with the bus's location to enhance the overall experience. We also understand the importance of clear signage and easily identifiable stops, and we will strive to make improvements in this area as well. We hope to provide you with a more enjoyable and informative experience on your next visit. Thank you for choosing us, and we look forward to serving you again. Best Regards, Customer Support Team

• 5 / 5 1

  

  Edit Flag

  Very Easy.

  Review of 05/02/2023, following an experience of 28/01/2023 by ROBERT G.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for letting us know that your experience was very easy! We strive to make our services user-friendly and accessible. If there's anything more you'd like to share or if you have any further feedback, feel free to reach out. We appreciate your support and look forward to serving you again! Best Regards, Customer Support Team

• 5 / 5 1

  

  Edit Flag

  VERY NICE

  Review of 05/02/2023, following an experience of 29/01/2023 by CARLOS MANUEL A.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for the positive feedback! We're thrilled to hear that you had a very nice experience. If there's anything specific you'd like to share or if you have any further comments, feel free to let us know. We appreciate your support and hope to have the opportunity to serve you again in the future! Best Regards, Customer Support Team

• 5 / 5 1

  

  Edit Flag

  Really good way of seeing the city and pretty informative

  Review of 05/02/2023, following an experience of 29/01/2023 by MIA K. *

  *Pseudonymized data at the request of the author

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you so much for sharing your positive feedback about our city tour! We're thrilled to hear that you found it to be a really good way of seeing the city and that the information provided was informative. Our goal is to offer a memorable and enriching experience, and it's always rewarding to know we've achieved that for our passengers. If there are any specific highlights or aspects of the tour that stood out to you, we'd love to hear more. We appreciate your support, and we hope to have the pleasure of serving you again for more enjoyable city tours in the future! Best Regards, Customer Support Team

• 5 / 5 1

  

  Edit Flag

  Easy to navigate the booking form

  Review of 05/02/2023, following an experience of 29/01/2023 by ANNE W.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, We greatly appreciate your feedback, and we're delighted to hear that you found our booking form easy to navigate. Ensuring a seamless and user-friendly experience is one of our top priorities. If there's anything specific about the booking process that stood out to you or if you have any suggestions for improvement, we'd love to hear more. Thank you once again for choosing our service. We look forward to providing you with an excellent experience throughout your journey. Best Regards, Customer Support Team

• 2 / 5 1

  

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  Terrible commentary… sexest comments about who would like to go shopping or not. Disappointing in this day and age. Really horrendous. Just give us history please

  Review of 05/02/2023, following an experience of 28/01/2023 by NICKY S.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for sharing your feedback about your experience with our commentary. We deeply apologize for any sexist comments that were made during your tour. Such comments are not acceptable and do not align with our standards of providing informative and respectful commentary. We take your feedback seriously and will address this matter to ensure that our commentary is both informative and free from any inappropriate or offensive content. Our aim is to offer a tour experience that is enjoyable and respectful for all passengers. If you have any more feedback or if there is anything else we can assist you with in the future, please do not hesitate to reach out to our customer service team. We hope to have the opportunity to provide you with a more satisfactory and respectful experience on your next visit. Thank you for choosing us, and we appreciate your valuable input. Best Regards, Customer Support Team

• 1 / 5 1

  

  Edit Flag

  The first 20 minutes of our experience were great- the operator led a great tour and gave interesting information. After getting off to look at one particular stop, we then had to wait over an hour and a half for the next bus, when they were supposed to be every half an hour. This bus was also significantly more full and the speakers were of terrible quality, meaning we couldn't hear a thing. Thoroughly disappointing and I would not recommend

  Review of 05/02/2023, following an experience of 28/01/2023 by JENNY S.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for sharing your feedback about your experience with our service. We are pleased to hear that the initial part of your tour was enjoyable and informative. However, we deeply apologize for the inconvenience and disappointment you faced later in your tour, including the long wait time and the poor quality of the speakers on the next bus. Such experiences are not in line with our standards, and we understand your frustration. Your feedback is essential, and we will investigate the issues you mentioned to ensure they are addressed and improved in the future. Our goal is to provide a consistent and high-quality experience for all our passengers. We hope to have the opportunity to regain your trust and provide you with a better experience on your next visit. Thank you for choosing us, and we appreciate your valuable input. Best Regards, Customer Support Team

• 3 / 5 1

  

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  Depende de la persona que habla la calidad de lo que te informas. El bus tiene poco confort. En algunos no se oye bien

  Review of 05/02/2023, following an experience of 27/01/2023 by DIEGO F.

  Answer by city-sightseeing.com

  

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  Estimado cliente, Gracias por compartir su opinión sobre el tipo de información proporcionada y el nivel de confort en nuestros autobuses. Valoramos su opinión y apreciamos sus comentarios. Entendemos que la calidad de la información y el nivel de confort pueden variar dependiendo de la persona que proporciona los comentarios y del estado de los autobuses. Para nosotros es importante ofrecer una experiencia coherente y confortable, y trabajaremos para garantizar que nuestros servicios cumplan las normas más estrictas. Gracias por elegirnos y esperamos poder servirle de nuevo. Esperamos poder ofrecerle una experiencia más agradable e informativa en su próxima visita. Saludos cordiales, Equipo de Atención al Cliente

• 3 / 5 1

  

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  Tour itself was ok, Bruno our tour guide in Vegueta was really good BUT the procedure to get into a bus was very strange and time consuming. Well first we bought two tickets via their web page and whilst I tried several times to download them onto my iphone (from their confirmation email) it just didn’t work. The hotel reception then printed me the confirmation. When we arrived at the bus stop we were told that this confirmation has to be exchanged against tickets. There was a long queue of other people facing the same problem. The staff just read in the QR code from the confirmation and then handed out the tickets. Then you had to go to another bus which you finally could board. Question: why can’t you board with this confirmation QR code directly????

  Review of 05/02/2023, following an experience of 28/01/2023 by FRANZ M.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for sharing your feedback about your recent tour experience with us. We appreciate your comments and concerns regarding the ticketing process, and we apologize for any confusion or inconvenience you faced. Your feedback is valuable to us, and we will review the ticketing process to see if improvements can be made to make it more efficient and convenient for our customers. It's important to us that our customers have a seamless experience from the moment they book a ticket to when they board the bus. Regarding the issue with the QR code not working on your iPhone, we apologize for any inconvenience this may have caused. Technical issues can sometimes occur, and we will work to ensure that such issues are resolved promptly in the future. We are pleased to hear that you enjoyed the tour and that your tour guide, Bruno, provided a good experience in Vegueta. Thank you for choosing us, and we look forward to serving you again. Best Regards, Customer Support Team

• 3 / 5 1

  

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  Nice way to see the city. Friendly staff and good driver. However the bus is always late, later than the time they told us. Both days we spent more than half a hour to wait for the bus, each time. So the second day we just end up taking Uber. It would be helpful to have an app to track the bus then we can plan our trip better instead of just waiting by the road.

  Review of 05/02/2023, following an experience of 25/01/2023 by HUI F.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for your feedback about your experience with our service. We appreciate your kind words about our staff, including the friendly driver. We apologize for any inconvenience you faced due to the buses running late. We understand the importance of punctuality and will take your feedback into consideration to improve our service's timeliness. Your suggestion about having an app to track the bus is a valuable one, and we will explore options to provide a better tracking system to help passengers plan their trips more efficiently. Thank you for choosing us, and we look forward to serving you again. Best Regards, Customer Support Team

• 5 / 5 1

  

  Edit Flag

  Great experience! I am a regular visitor of this city and this service hits all the best spots. Just make sure to start early and take the day to explore!

  Review of 04/02/2023, following an experience of 27/01/2023 by JILL D.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for taking the time to share your positive experience with our hop-on-hop-off bus service in the city. We are thrilled to hear that you had a great time exploring the best spots and that our service met your expectations. Your recommendation to start early and take the day to explore aligns with the kind of experience we aim to provide. We appreciate your loyalty as a regular visitor, and it's always a pleasure to contribute to your enjoyable time in the city. Thank you once again for choosing our hop-on-hop-off bus service. We look forward to welcoming you back for more memorable experiences in the future. Best Regards, Customer Support Team

• 3 / 5 1

  

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  I was in Dudai and downloaded the Android official Dubai City Sightseeing application. The real time data is not accurate just like the stop location. I was at the Sheraton Dubai Creek Hotel were there is a stop but the application show the location of the stop far away from the right location. This is basic information that should be corrected ASAP. Also there is no sign to indicate the stop location on the street just like in many other cities I have visited. The time show on the application for the next bus to pass at a stop was not meaningful/completely random. I understand traffic can change timing but why having real time data if it is not accurate. For the rest of the experience, it is similar to other city I visited with City Sightseeing.

  Review of 04/02/2023, following an experience of 27/01/2023 by REMI M.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for sharing your feedback about your experience with our Dubai City Sightseeing application. We appreciate your comments and concerns regarding the accuracy of real-time data, the location of stops, and the lack of signage. We apologize for any inconvenience you faced due to the inaccuracies in the application's real-time data and the location of stops. We understand the importance of accurate information for a seamless experience and will work to rectify these issues promptly. Regarding the lack of signage, we will explore options to provide clear signage at the stops to make them easily identifiable for passengers. Your feedback is valuable to us, and we will strive to improve the accuracy and functionality of our application to provide a more reliable and convenient experience for our customers. We hope to provide you with a better and more accurate experience on your next visit to Dubai. Thank you for choosing us, and we appreciate your valuable input. Best Regards, Customer Support Team

• 1 / 5 1

  

  Edit Flag

  Waited over 1.5 hrs and bus never arrived had to get taxi 🚕 100$ rtn disgrace

  Review of 04/02/2023, following an experience of 26/01/2023 by MASON W. *

  *Pseudonymized data at the request of the author

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, We are extremely sorry to hear about the inconvenience you faced during your wait for the bus and the additional expenses you had to incur for a taxi. This is not the experience we aim to provide to our customers, and we deeply apologize for the frustration and inconvenience this situation has caused you. We take your feedback seriously, and we will investigate the circumstances that led to the bus not arriving as scheduled. Our goal is to provide a reliable and punctual service, and we will take steps to ensure such issues are addressed and improved in the future. Once again, we apologize for the inconvenience you faced, and we hope to have the opportunity to regain your trust and provide you with a better experience in the future. Thank you for choosing us, and we appreciate your valuable input. Best Regards, Customer Support Team

  Answer by Mason W

  

  Flag

  Hilarious To receive your reply some 9 months later 🤷‍♂️

  Show exchanges Hide exchanges
• 5 / 5 1

  

  Edit Flag

  Would be even better if there’s an app for bus tracking

  Review of 04/02/2023, following an experience of 27/01/2023 by CLIVE N.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for the suggestion! We appreciate your feedback, and having an app for bus tracking is indeed a great idea. It's a valuable feature that can enhance the overall experience for our passengers. We'll certainly consider this as we continue to improve our services. If you have any more ideas or if there's anything else you'd like to share, feel free to let us know. We appreciate your input! Best Regards, Customer Support Team

• 3 / 5 1

  

  Edit Flag

  Compared to similar services in other tourist destinations, this Big Red Bus service is only mediocre. Many stops do not even have signs to show riders where to wait for the bus and tourists have to rely on local police to direct them to the correct spot. Buses are infrequent and crowded. Some riders are turned away if the bus is already full, especially if they attempt to buy their tickets from the bus guides rather than secure them online first. The company needs to have more than one route because to make a full circuit can take almost three hours! More buses as well would help alleviate the over crowding and wait times, which can be up to an hour.

  Review of 04/02/2023, following an experience of 26/01/2023 by MARK B.

• 2 / 5 1

  

  Edit Flag

  Did not turn up anywhere near the time table Very random when it would turn up Waited 30 minutes on one and over an hour on other A tracker would be good to see where the bus is and not waste time waiting

  Review of 04/02/2023, following an experience of 26/01/2023 by TERRY Y.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for sharing your feedback about your experience with our service. We deeply apologize for the inconvenience and frustration you faced due to the buses not adhering to the timetable and the uncertainty in their arrival times. We understand the importance of punctuality and providing a reliable service. Your feedback is valuable to us, and we will explore options to implement a tracker system that allows passengers to see the real-time location of the bus. This will help improve the overall experience and allow passengers to plan their time more efficiently. We also take your comments regarding the irregular bus arrival times seriously and will investigate the issues to ensure they are addressed and improved. Thank you for choosing us, and we appreciate your valuable input. Best Regards, Customer Support Team

• 4 / 5 1

  

  Edit Flag

  Great! Very easy to use!

  Review of 02/02/2023, following an experience of 26/01/2023 by MARCO B.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for sharing your positive feedback! We are delighted to hear that you found our hop-on-hop-off bus service very easy to use. Providing a seamless and user-friendly experience is a top priority for us, and we're pleased to know that we met your expectations. We appreciate your choice in using our service, and we look forward to serving you again for more hassle-free and enjoyable experiences in the future. Best Regards, Customer Support Team

• 4 / 5 1

  

  Edit Flag

  I dont like advertisement here.

  Review of 02/02/2023, following an experience of 25/01/2023 by ZITA R.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for taking the time to share your feedback on our hop-on-hop-off bus tour. We appreciate your input and would love to hear more about your experience. Could you please elaborate on specific aspects you enjoyed or any areas where you feel we can improve? Your detailed feedback helps us better understand your perspective and enables us to enhance our services. We value your opinion and appreciate your contribution to making our services even better. Best Regards, Customer Support Team

• 4 / 5 1

  

  Edit Flag

  Good

  Review of 02/02/2023, following an experience of 25/01/2023 by HIRONORI K.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for the concise feedback! We're glad to hear that you had a positive experience. If there's anything specific you particularly enjoyed or if you have any further comments, feel free to share them with us. We appreciate your support and look forward to the opportunity to serve you again in the future. Best Regards, Customer Support Team

• 3 / 5 1

  

  Edit Flag

  Speaker system was to hard to understand. Couldn’t make out what she was saying

  Review of 02/02/2023, following an experience of 25/01/2023 by CHERYL R.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for sharing your feedback about the speaker system and the difficulty you faced in understanding the commentary. We apologize for any inconvenience this may have caused during your tour. Providing clear and understandable commentary is essential to us, and we understand the importance of improving the audio experience for our passengers. We will investigate the issue to ensure it is addressed and improved in the future. We hope to provide you with a more enjoyable and informative experience on your next visit. Thank you for choosing us, and we appreciate your valuable input. Best Regards, Customer Support Team

• 3 / 5 1

  

  Edit Flag

  We always use the red buses for our city breaks but they vary from city to city. Not been on our trip yet but this provider doesn't offer a family ticket and classes an adult as 14 and over which is ridiculous. Hence, a family of 4 is paying £120 (with voucher code) for 24 hours. There's not even a 48 hour option offered.

  Review of 02/02/2023, following an experience of 25/01/2023 by LUCIANO S.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for sharing your thoughts and concerns about the ticket pricing and options for your upcoming city break. We understand your frustration regarding the lack of a family ticket and the pricing structure for adults. Your feedback is valuable to us, and we will take it into consideration as we continually review and update our ticketing options and pricing structures. We aim to provide fair and competitive pricing to ensure our services are accessible to a wide range of travelers. While we may not have a family ticket available at the moment, we will explore ways to improve our offerings to accommodate families more effectively in the future. Thank you for considering us for your trip, and we look forward to serving you. Best Regards, Customer Support Team

• 2 / 5 1

  

  Edit Flag

  no important information. mainly bad music instead of info. texts were interrupted in the middle

  Review of 02/02/2023, following an experience of 25/01/2023 by JANINE W.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for sharing your feedback regarding the quality of the information provided during your tour and the interruptions in the commentary. We apologize for the lack of important information and the inconvenience caused by the interruptions. Providing informative and uninterrupted commentary is a priority for us, and we understand the importance of enhancing the tour experience. We will investigate the issues you mentioned to ensure that they are addressed and improved in the future. We hope to provide you with a more informative and enjoyable experience on your next visit. Thank you for choosing us, and we appreciate your valuable input. Best Regards, Customer Support Team

• 5 / 5 1

  

  Edit Flag

  it was a wonderful trip. However, I would love for there to have been more great buildings and places we passed mentioned in the commentary. Thank you.

  Review of 02/02/2023, following an experience of 24/01/2023 by RICHARD E.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for sharing your feedback on your recent trip with our hop-on-hop-off bus service. We are delighted to hear that you had a wonderful experience. We appreciate your suggestion regarding the commentary, and we will certainly take it into consideration for future improvements. Providing more information about great buildings and notable places during the tour is something we value, as it enhances the overall experience for our passengers. Your feedback is important to us, and we thank you for taking the time to share your thoughts. If you have any further suggestions or if there's anything specific you'd like to see included in the commentary, please feel free to let us know. We look forward to the opportunity to serve you again and provide an even more enriching experience on your next trip. Best Regards, Customer Support Team

• 1 / 5 1

  

  Edit Flag

  Very bad experience. Bus never ontime. Very late.

  Review of 02/02/2023, following an experience of 22/01/2023 by SUZANNE F. *

  *Pseudonymized data at the request of the author

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, We are deeply sorry to hear about your negative experience with our service and the issue of buses not being on time. Punctuality is a crucial aspect of our service, and we understand how delays can be frustrating and inconvenient for our passengers. Your feedback is essential to us, and we take this matter seriously. We will investigate the causes of the delays and take steps to ensure that our buses adhere to their schedules in the future. We apologize for the inconvenience you faced and hope to have the opportunity to provide you with a better experience in the future. Thank you for choosing us, and we appreciate your valuable input. Best Regards, Customer Support Team

• 5 / 5 1

  

  Edit Flag

  The site was easy to navigate and book our city tour. Budapest is a lovely city and with our ticket we got a river cruise included in the price. The 48hr plan was enough to get us about and enjoy all the sights. The route was good and the stop offs were well positioned. It is likely to become our go to site when doing a European city tour.

  Review of 01/02/2023, following an experience of 19/01/2023 by HANNAH P. *

  *Pseudonymized data at the request of the author

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for sharing your positive experience with our hop-on-hop-off bus tour in Budapest. We're thrilled to hear that you found our website easy to navigate and that the 48-hour plan allowed you to explore the city and enjoy all the sights. We're especially glad to hear that you enjoyed the added benefit of the included river cruise. It's wonderful to know that our services have made a positive impact on your experience in Budapest. Your feedback is incredibly valuable to us, and we're honored to be considered your go-to site for European city tours. If you have any additional comments or suggestions for improvement, please feel free to share them. We look forward to welcoming you on future adventures and providing you with excellent experiences in other European cities. Best Regards, Customer Support Team

• 1 / 5 1

  

  Edit Flag

  I am seeking a refund please. We stood for an hour waiting at the site closest to us and then moved to another site via taxi. There we stood waiting for 30 mins, when a bus arrived and then upon entering we were told that we booked for a different colour route and needed to wait for the next bus. When the next bus arrived everyone from the one was transferred the the next bus - so obviously something was up and bus volumes were being managed. We decided to move on, on our own steam rather than further spoil our day. I look forward to your response on how to arrange the refund.

  Review of 01/02/2023, following an experience of 21/01/2023 by JEAN E.

• 5 / 5 1

  

  Edit Flag

  Site navigation and user interface are intuitive and easy to handle. An overall very positive customer experience.

  Review of 31/01/2023, following an experience of 19/01/2023 by DANIEL P.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for taking the time to share your positive feedback about our website navigation and user interface. We are delighted to hear that you found them intuitive and easy to handle, contributing to an overall positive customer experience. Your satisfaction is our priority, and we are pleased that our online platform met your expectations. If you have any further comments or if there's anything specific you appreciated about your experience, please feel free to let us know. We appreciate your support and look forward to serving you again in the future, providing you with the same level of positive customer experience. Best Regards, Customer Support Team

• 4 / 5 1

  

  Edit Flag

  Easy booking

  Review of 31/01/2023, following an experience of 22/01/2023 by CHARLES F.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for your feedback! We're delighted to hear that you found our booking process easy. Providing a seamless and user-friendly experience is a priority for us. If you have any additional comments or suggestions on how we can further improve our booking process, please feel free to share them. We appreciate your input and look forward to serving you again in the future. Best Regards, Customer Support Team

• 5 / 5 1

  

  Edit Flag

  Very efficient. Clear details.

  Review of 31/01/2023, following an experience of 23/01/2023 by NUALA F.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for your concise and positive feedback. We're delighted to hear that you found our services very efficient with clear details. Efficiency and clarity are key aspects of our commitment to providing a seamless experience. If you have any additional comments or if there's anything specific you appreciated about the clarity of the details, please feel free to share. We appreciate your feedback and look forward to serving you efficiently in the future. Best Regards, Customer Support Team

• 3 / 5 1

  

  Edit Flag

  I'm trying many times to transact the order. FInally the order succeed, after I'm using VPN for the browser and pay using Paypal, failed using other type of transaction.

  Review of 31/01/2023, following an experience of 23/01/2023 by MARY H. *

  *Pseudonymized data at the request of the author

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, We appreciate your feedback regarding the challenges you faced while trying to place an order for our service. We understand that encountering difficulties during the booking process can be frustrating, and we apologize for any inconvenience you experienced. It's helpful for us to know the specific issues you encountered, such as payment failures with certain transaction methods. Your feedback will assist us in identifying and addressing any potential issues with our booking process to improve its reliability and user-friendliness. We hope to provide you with a smoother booking experience on your next visit. Thank you for choosing us, and we appreciate your valuable input. Best Regards, Customer Support Team

• 2 / 5 1

  

  Edit Flag

  I was really looking forward to the bus tour, unfortunately it was a big let down and very poor value for money. 1st issue when I got on the bus was that the microphone port would take the jack it was blocked somehow and wasn’t working so I had to share one earplug with my husband. The bus was very, very cold, which I was expecting and wore thermals but the seats were wet which made it worse. A quick wipe down before the bus started would make a huge difference. Where I live in Devon, our local tours provide a rug for your knees when on their trip and it is a third of the price. It was very dirty with rubbish strewn about, which I appreciate is customers leaving it, but surely the operators should do a quick check around after each circuit. The actual recording wasn’t always very relevant or clear, we went twice past areas and couldn’t work our which buildings they were talking about, some areas it repeated the same paragraph, and it wasn’t kicking in at the right time in other areas. I could see some interesting sights on the trip, but the recording didn’t mention them at at all.I think the recordings need reviewing regularly, it felt a bit tired and not always relevant. The final straw was when we decided to make our way back to our starting point near our hotel and there was over an hour before the trips said they stopped running, when we went to get on the bus he said he was doing a circuit and wouldn’t stop anywhere, so we wouldn’t be able to get off on the trip, it’s supposed to be a hop on, hop off trip, so after a very busy day, and careful planning to make sure we had plenty of time to get back, we had to take a long walk back to our hotel, which was pretty poor as I have bad knees and walk with a stick. I don’t understand why the last trip wouldn’t stop for people. It cost £42 for 2 people, which wasn’t that cheap for what was basically a bus trip with a recording around a much smaller area than I thought. I would not recommend the Bath trip as very poor value for money

  Review of 31/01/2023, following an experience of 21/01/2023 by ZACH M. *

  *Pseudonymized data at the request of the author

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for taking the time to share your feedback about your experience with our bus tour in Bath. We deeply apologize for the disappointment and inconveniences you encountered during your tour, and we appreciate your valuable input. We understand that the issues you mentioned, such as the microphone port not working, the cold and wet seats, the cleanliness of the bus, and the quality of the recording, greatly affected your experience. We will investigate these issues to ensure they are addressed and improved in the future. Regarding the last bus not stopping for passengers, this is indeed not in line with our "hop on, hop off" service, and we apologize for the inconvenience it caused. We will take steps to ensure that our last buses accommodate passengers who wish to disembark. Your feedback about the value for money is also important to us, and we will take it into consideration as we continually review and update our pricing and services. Thank you for choosing us, and we appreciate your valuable input. Best Regards, Customer Support Team

• 5 / 5 1

  

  Edit Flag

  Straightforward and easy to use.

  Review of 29/01/2023, following an experience of 22/01/2023 by RICHARD R.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for your positive feedback! We're pleased to hear that you found our service straightforward and easy to use. Providing a user-friendly experience is a priority for us, and we appreciate your acknowledgment. If you have any additional comments or suggestions for improvement, please feel free to share. We value your input and look forward to serving you again with the same level of simplicity. Thank you for choosing our service. Best Regards, Customer Support Team

• 5 / 5 1

  

  Edit Flag

  Easy to book no problems at all

  Review of 29/01/2023, following an experience of 22/01/2023 by SANDRA H.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for your feedback! We're thrilled to hear that your booking experience was easy and problem-free. Providing a seamless and hassle-free booking process is a priority for us, and we're glad to know that we met your expectations. If you have any additional comments or if there's anything specific you appreciated about your booking experience, please feel free to share. Your satisfaction is important to us, and we look forward to serving you again in the future. Thank you for choosing our service. Best Regards, Customer Support Team

• 4 / 5 1

  

  Edit Flag

  Easy to book, app looks decent

  Review of 29/01/2023, following an experience of 21/01/2023 by LOLA W. *

  *Pseudonymized data at the request of the author

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for sharing your positive feedback! We're delighted to hear that your booking experience was easy, and you find our app to be decent. We strive to provide a user-friendly and efficient booking process, and it's rewarding to know that we met your expectations. If you have any additional comments or suggestions for improvement, please feel free to share. Your input is valuable to us as we continuously work to enhance our services. We appreciate your support and look forward to serving you again through our app in the future. Best Regards, Customer Support Team

• 4 / 5 1

  

  Edit Flag

  Einfache Buchung, leider keine App zum Speichern

  Review of 29/01/2023, following an experience of 21/01/2023 by PETER S.

  Answer by city-sightseeing.com

  

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  Lieber geschätzter Kunde, vielen Dank für Ihr Feedback! Es freut uns zu hören, dass Ihre Buchungserfahrung unkompliziert war. Wir schätzen Ihren Kommentar über das Fehlen einer App zum Speichern. Auch wenn wir derzeit keine App zum Sparen haben, ist Ihr Feedback wertvoll und wir werden es bei der Suche nach Möglichkeiten zur Verbesserung und Erweiterung unserer Dienstleistungen berücksichtigen. Wenn Sie weitere Kommentare oder Vorschläge haben, können Sie uns diese gerne mitteilen. Wir wollen unseren Kunden die bestmögliche Erfahrung bieten, und Ihre Anregungen helfen uns dabei. Vielen Dank, dass Sie sich für unseren Service entschieden haben, und wir freuen uns darauf, Sie auch in Zukunft zu bedienen. Mit freundlichen Grüßen, Kunden-Support-Team

• 2 / 5 1

  

  Edit Flag

  Bus fidn't show up. Better take the green hop on hop off bus. It's coming regularly

  Review of 29/01/2023, following an experience of 21/01/2023 by RAPHAEL K.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, We apologize for the inconvenience you faced when the bus did not show up as scheduled. Punctuality is a key aspect of our service, and we deeply regret the disappointment this may have caused. Your feedback about the green hop-on-hop-off bus service and its regular schedule is valuable to us. We will use this feedback to improve our own services and ensure that our buses adhere to their schedules in the future. If there is anything else we can assist you with or if you have any more feedback to share, please do not hesitate to reach out to our customer service team. We hope to have the opportunity to provide you with a more reliable and enjoyable experience in the future. Thank you for considering us, and we appreciate your valuable input. Best Regards, Customer Support Team

• 3 / 5 1

  

  Edit Flag

  audio guide in poor technical condition. Headphones do not work on all seats. the audio sound doesn't match where the bus is going

  Review of 29/01/2023, following an experience of 21/01/2023 by ALEKSEJS L.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for sharing your feedback about your experience with our audio guide system during the bus tour. We deeply apologize for the technical issues you encountered with the headphones and the audio synchronization. Providing a smooth and enjoyable audio experience is essential to us, and we understand the frustration you faced with malfunctioning headphones and audio mismatches. We will investigate these technical issues to ensure they are addressed and improved in the future. Thank you for choosing us, and we appreciate your valuable input. Best Regards, Customer Support Team

• 3 / 5 1

  

  Edit Flag

  I felt like the audio portion of the tour was lacking, there were long periods of time that could have been used for story telling and history sharing. In the end, I wish I had paid for the city bus for the week. Felt like it took a long time to get around, and the city bus would have been faster.

  Review of 29/01/2023, following an experience of 17/01/2023 by SHAWN M.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for sharing your thoughts and feedback about your experience with our bus tour. We apologize for not meeting your expectations regarding the audio portion of the tour. Providing engaging and informative commentary is a priority for us, and we understand the importance of storytelling and sharing history during the tour. We will review and improve the content and pacing of the audio to make it more enjoyable and educational for our passengers. We also understand your perspective regarding the city bus, and we appreciate your feedback about the convenience and speed of alternative transportation options. We strive to provide a unique and informative experience, and your feedback will help us enhance our services. We hope to have the opportunity to provide you with a more enjoyable experience in the future. Thank you for choosing us, and we appreciate your valuable input. Best Regards, Customer Support Team

• 5 / 5 1

  

  Edit Flag

  Website was easy to use. Confirmation and ticket came through immediately. Very pleased

  Review of 29/01/2023, following an experience of 22/01/2023 by ISABELLE W. *

  *Pseudonymized data at the request of the author

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for sharing your positive experience with us. We're delighted to hear that you found our website easy to use and that the confirmation and ticket were promptly delivered, meeting your expectations. Efficiency and user satisfaction are important to us, and your feedback reinforces our commitment to providing a seamless experience. If you have any further comments or if there's anything specific you appreciated about your experience, please feel free to let us know. We appreciate your kind words and look forward to serving you again in the future. Best Regards, Customer Support Team

• 5 / 5 1

  

  Edit Flag

  We went on a bus tour yesterday, me and my 5yr old son. The drivers and ticket people were so friendly and helpful, and the bus didn’t get too full so that when we wanted to go and sit downstairs (it was -2° in London yesterday so we were a bit chilly on the open top deck!) we were able to. The audio commentary that came with the tour was really good and I’ve learnt loads about London that I never knew. My favourite bit of commentary was as we passed The Dorchester hotel and listened to the story about the base jumper who scaled the hotel and jumped across to the hotel next to it, shocking hotel guests by “tossing himself off” apparently. Took me a minute to realise this meant he’d thrown himself from the hotel to land on the ledge below rather than the other meaning. Bravo to whoever wrote this tour commentary - gave me a laugh!! Overall I would recommend. I was only sorry we weren’t there long enough to do the boat trip as well.

  Review of 29/01/2023, following an experience of 18/01/2023 by KATE H.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you so much for taking the time to share your wonderful experience from your bus tour in London. We are thrilled to hear that you and your 5-year-old son had an enjoyable time. It's heartening to know that our drivers and ticketing staff made your experience positive with their friendliness and helpfulness. We also appreciate your feedback on the comfort of the bus, especially in the chilly weather, and how you were able to easily move to the lower deck. We're glad to hear that the audio commentary provided valuable insights into London's history, and we're pleased that it included some amusing anecdotes like the story about the base jumper at The Dorchester hotel. We aim to provide an engaging and informative experience, and we're delighted that it gave you a good laugh. We regret that you missed the boat trip this time, but we hope to have the pleasure of welcoming you back in the future for another memorable experience that includes all aspects of our tour. Thank you for recommending us, and we look forward to serving you again. Best Regards, Customer Support Team

• 2 / 5 1

  

  Edit Flag

  We had to wait for nearly an hour for the red bus to get to us which wasn't a good start then when we transferred to the blue bus the commentary was ahead of the sites due to traffic so we had gone past a few before seeing them. Also didn't always know which side to look as never told. Some were obvious but some not. Barcelona was beautiful but not sure if I would recommend this

  Review of 28/01/2023, following an experience of 19/01/2023 by SIMON G.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, We appreciate your feedback regarding your experience with our bus tour in Barcelona. We apologize for the lengthy wait for the red bus and the challenges you faced with the commentary not aligning with the sites and the lack of clear instructions on which side to look. Timely and synchronized commentary is important to us, and we understand the frustration caused by traffic delays. We will work to improve the coordination of commentary with the bus route and enhance the clarity of directions for passengers. Your feedback is valuable to us as we aim to provide a more enjoyable and informative experience for our passengers. If you have any more feedback or if there is anything else we can assist you with, please do not hesitate to reach out to our customer service team. Thank you for considering us, and we appreciate your valuable input. Best Regards, Customer Support Team

• 5 / 5 1

  

  Edit Flag

  Very easy to use site - we were able to easily find the right tour and book it in a matter of minutes! Digital ticket was easily downloaded. Would definitely recommend

  Review of 28/01/2023, following an experience of 19/01/2023 by IMOGEN T. *

  *Pseudonymized data at the request of the author

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for your wonderful feedback! We're delighted to hear that you found our website very easy to use and that the booking process was quick and straightforward. It's great to know that you were able to easily find the right tour and download your digital ticket seamlessly. We appreciate your recommendation and are pleased to have provided you with a positive experience. If you have any additional comments or if there's anything specific you appreciated about your experience, please feel free to share. Thank you for choosing our service, and we look forward to the opportunity to serve you again in the future. Best Regards, Customer Support Team

• 4 / 5 1

  

  Edit Flag

  Easy to book and cheaper by going direct rather than through the online marketplaces

  Review of 28/01/2023, following an experience of 20/01/2023 by ROGER E.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for your feedback! We're thrilled to hear that you found our booking process easy and that you discovered cost savings by booking directly with us. We always strive to provide a seamless and cost-effective experience for our customers, and your satisfaction is our priority. If you have any additional comments or suggestions for improvement, please feel free to share. We value your input and look forward to serving you again in the future. Thank you for choosing to book directly with us, and we appreciate your support. Best Regards, Customer Support Team

• 1 / 5 1

  

  Edit Flag

  Not enough buses running. Long waiting times at bus stops. When we eventually got on a bus it stopped for a 25min break.

  Review of 28/01/2023, following an experience of 20/01/2023 by CAMERON G. *

  *Pseudonymized data at the request of the author

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, We apologize for the inconvenience you experienced due to the lack of buses running, long waiting times at bus stops, and an unexpected 25-minute break during your tour. Your feedback is essential to us, and we appreciate your patience. Ensuring the availability of buses and minimizing waiting times are priorities for us, and we understand the frustration these issues may have caused. We will review and optimize our schedules and breaks to provide a more efficient and enjoyable experience for our passengers in the future. If you have any more feedback or if there is anything else we can assist you with, please do not hesitate to reach out to our customer service team. We hope to have the opportunity to provide you with a smoother and more punctual experience on your next visit. Thank you for choosing us, and we appreciate your valuable input. Best Regards, Customer Support Team

• 2 / 5 1

  

  Edit Flag

  it rains on second floor, only 2 busrs in one hour

  Review of 27/01/2023, following an experience of 19/01/2023 by ORESTE C.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, We apologize for the inconvenience you experienced during your bus tour, including the issue of rain on the second floor and the long waiting times with only two buses in an hour. Your feedback is important to us, and we appreciate your patience. Maintaining a comfortable and dry environment on the bus is crucial, and we understand the inconvenience of getting wet due to rain. We will investigate and address this issue to ensure that passengers have a more comfortable experience. Regarding the frequency of our buses, we understand that timely service is essential, and your feedback will help us improve our scheduling and operational efficiency to reduce waiting times. If you have any more feedback or if there is anything else we can assist you with, please do not hesitate to reach out to our customer service team. We hope to have the opportunity to provide you with a more enjoyable and reliable experience in the future. Thank you for considering us, and we appreciate your valuable input. Best Regards, Customer Support Team

• 5 / 5 1

  

  Edit Flag

  Facility

  Review of 27/01/2023, following an experience of 19/01/2023 by ELIANE L.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for your positive feedback! We're thrilled to hear that you found our facility great. Customer satisfaction is our top priority, and we're delighted that we could meet your expectations. If you have any additional comments or if there's anything specific you appreciated about our facility, please feel free to share. Your feedback helps us continuously improve and enhance our services. Thank you for choosing our facility, and we look forward to serving you again in the future. Best Regards, Customer Support Team

• 5 / 5 1

  

  Edit Flag

  The perfect way to do sightseeings in Londen. Everybody is very helpfull as well 👍🏻

  Review of 27/01/2023, following an experience of 19/01/2023 by SHEILA T.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for your positive feedback! We're thrilled to hear that you found our sightseeing service in London to be the perfect way to explore the city. We're especially glad that you received helpful assistance from our team. Customer satisfaction is our priority, and your comments reinforce our commitment to providing a positive experience. If there's anything specific you enjoyed or if there are ways we can enhance your experience in the future, please feel free to share. Thank you for choosing our service, and we look forward to serving you again for more memorable sightseeing adventures. Best Regards, Customer Support Team

• 4 / 5 1

  

  Edit Flag

  Good experience overall.

  Review of 27/01/2023, following an experience of 18/01/2023 by STEFANO P.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for sharing your feedback! We're glad to hear that you had a good experience overall. Customer satisfaction is our priority, and we appreciate your support. If there are any specific aspects you enjoyed or if there's anything we can do to make your experience even better in the future, please feel free to let us know. Your input is valuable, and we look forward to serving you again. Thank you for choosing our service. Best Regards, Customer Support Team

• 4 / 5 1

  

  Edit Flag

  Great. I would do it again. I had a little problem understanding the accent.

  Review of 27/01/2023, following an experience of 19/01/2023 by JONES S.

  Answer by city-sightseeing.com

  

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  Dear Valued Customer, Thank you for sharing your positive experience! We're thrilled to hear that you had a great time and would consider doing it again. We appreciate your feedback about the accent, and we apologize for any difficulty you experienced. We understand the importance of clear communication and will take your comment into consideration as we aim to improve our services. If there's anything specific you'd like to suggest or if there are ways we can make the experience even better for you next time, please feel free to share. Your input is valuable to us. Thank you for choosing our service, and we look forward to the opportunity to welcome you again in the future. Best Regards, Customer Support Team

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  We are not happy. We paid a lot of money for 48 hours access. There are no in ears available, the system is not working at all. It's impossible to hear the voice over the speakers and the English pronounciation is very poor. At the Panama canal we were told the next hop on bus would arrive at 13.15PM (Jan. 18th). We were there at 13.07PM and we saw the bus leaving already, so we are now waiting for a long time. To be completely honest, we want our money back. Our reference number is: TOURCMS|12842|6006

  Review of 26/01/2023, following an experience of 18/01/2023 by JAKOB T.

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