Customer reviews
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Thin paper ticket blew away - no replacement possible - online booking just led to a voucher for the thin flimsy ticket - 24 hr ticket used once for half a route - very user unfriendly waste of money
Review of , following an experience of by DAVID G.
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Wonderful your. Great information, easy to find stops and helpful tour guides
Review of , following an experience of by SHELLY P.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you so much for your kind words! We're thrilled to hear that you had a wonderful tour experience with us and that you found our information helpful, stops easy to find, and tour guides supportive. Providing informative and enjoyable tours for our passengers is what we strive for, and we're delighted that we could meet your expectations. Our team works hard to ensure that our tour guides are knowledgeable and helpful, and we're thrilled that they made your experience even more enjoyable. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We're here to help and always eager to improve our services based on customer input. Thank you for choosing City Sightseeing, and we hope to have the pleasure of welcoming you back aboard in the future for more wonderful experiences! Best Regards, Customer Support Team
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The first leg was excellent, we had live commentary for the self-proclaimed A team. The second leg didn't have live commentary and driver didn't inform us that we would need headphones.
Review of , following an experience of by JIM B.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for sharing your experience with us, and we're glad to hear that you enjoyed the live commentary provided by our A team during the first leg of your tour. We apologize for any inconvenience you experienced during the second leg of your tour, where live commentary wasn't available, and for the oversight regarding the need for headphones. Ensuring consistent and informative commentary throughout all legs of our tours is important to us, and we regret that we fell short of this expectation during your experience. We appreciate your feedback, as it helps us identify areas for improvement. Rest assured, we will address this issue with our team to ensure that all passengers are properly informed about the need for headphones and that alternative commentary options are available when live commentary is not possible. Thank you for choosing City Sightseeing, and we hope to have the opportunity to provide you with a more seamless and enjoyable experience in the future. Best Regards, Customer Support Team
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Grest flexibility by great, helpful & effective bus drivers
Review of , following an experience of by MARTIN I.
Answer by city-sightseeing.comFlagDear Valued Customer, We're thrilled to hear that you found our bus drivers to be flexible, helpful, and effective during your tour! Providing excellent customer service and ensuring a smooth and enjoyable experience for our passengers are top priorities for us, so it's wonderful to receive such positive feedback. Our drivers play a crucial role in ensuring that our tours run smoothly and that our passengers feel comfortable and well taken care of throughout their journey. We're glad that they were able to accommodate your needs and enhance your experience with their professionalism and helpfulness. Thank you for choosing City Sightseeing, and we hope to have the pleasure of welcoming you back aboard in the future for more memorable experiences. Best Regards, Customer Support Team
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Hi I had a lovely time with sightseeing hop/on/hop/off bus tour, a lovely way to see Malaga City on my own
Review of , following an experience of by ESTHER S.
Answer by city-sightseeing.comFlagDear Valued Customer, We're delighted to hear that you had a lovely time exploring Malaga City with our hop-on/hop-off bus tour! It's wonderful to know that you found it to be a fantastic way to discover the city at your own pace. Thank you for choosing City Sightseeing for your adventure, and we're thrilled that we could contribute to your enjoyable experience in Malaga. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back aboard for more memorable experiences in the future! Best Regards, Customer Support Team
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It was really great experience. We were able to see all main attraction and it was very family friendly. Royal mile was best.
Review of , following an experience of by RAJEN P.
Answer by city-sightseeing.comFlagDear Valued Customer, We're thrilled to hear that you had a really great experience with City Sightseeing! It's fantastic to know that you were able to see all the main attractions and that our tour was family-friendly. The Royal Mile is indeed a highlight of many of our tours, and we're delighted that you enjoyed it the most. Thank you for choosing City Sightseeing for your adventure, and we hope to have the pleasure of welcoming you and your family back aboard in the future for more memorable experiences! Best Regards, Customer Support Team
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The bus tours are very good and very informative but the bus stop outside the Abbey in Bath has the wrong information, Dorchester Rd, for pickup of the Skyline tour this is not correct. Very confusing for those of us who look at the bus stop for information to find out it is not correct and we need to go somewhere else to pick up the bus. I did point this out to the controller so your management are aware of the problem.
Review of , following an experience of by KAY H.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for bringing this issue to our attention, and we sincerely apologize for any confusion or inconvenience caused by the incorrect information at the bus stop outside the Abbey in Bath. Ensuring that our passengers have accurate and up-to-date information is paramount to us, and we regret that there was an error in the pickup location for the Skyline tour. We appreciate you bringing this matter to the attention of our controller, and we assure you that our management team is actively working to address and rectify this issue. Your feedback is invaluable to us as it helps us improve our services and prevent similar incidents in the future. We apologize once again for any inconvenience this may have caused, and we thank you for your understanding and patience. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We're committed to providing you with the best possible experience with City Sightseeing. Best Regards, Customer Support Team
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We purchased via the website and planned our trip on this information only to find that the stops on the routes on the website were not up to date. The website also said tickets were valid for 24 hrs but the sales people said they were valid for 48 hrs. Again the website was not current.
Review of , following an experience of by JO C.
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We had a great time on the sightseeing tour and was great value for money and a great day out.
Review of , following an experience of by DAVID B.
Answer by city-sightseeing.comFlagDear Valued Customer, We're thrilled to hear that you had a fantastic time on our sightseeing tour! Providing excellent value for money and creating memorable experiences for our passengers are our top priorities, so it's incredibly rewarding to receive such positive feedback from you. We're delighted that you found our tour to be a great day out, and we hope it provided you with a unique and enjoyable perspective of Bath. Thank you for choosing City Sightseeing for your adventure, and we hope to have the pleasure of welcoming you back aboard in the future for more wonderful experiences. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We're here to help and always eager to improve our services based on customer input. Best Regards, Customer Support Team
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Easy to buy tickets online
Review of , following an experience of by BRENDA R.
Answer by city-sightseeing.comFlagDear Valued Customer, We're delighted to hear that you found our online ticket purchasing process easy and convenient! Providing a seamless and user-friendly experience for our customers is incredibly important to us, and we're glad that we were able to meet your expectations in this regard. Thank you for choosing to purchase your tickets online with City Sightseeing. We strive to make planning your sightseeing adventures as hassle-free as possible, and we're thrilled that you had a positive experience with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and eager to ensure that you have a wonderful experience with us from start to finish. Best Regards, Customer Support Team
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Parfait! Presque...
Review of , following an experience of by GINETTE B.
Answer by city-sightseeing.comFlagCher client, Nous sommes ravis d'entendre que vous avez trouvé votre expérience presque parfaite ! Nous nous efforçons toujours d'offrir le meilleur service possible à nos clients. Si vous avez des suggestions sur la façon dont nous pourrions améliorer votre expérience ou si vous avez des préoccupations que nous pourrions aborder, n'hésitez pas à nous en faire part. Nous sommes là pour vous aider et pour nous assurer que vous passez un moment fantastique avec City Sightseeing. Nous vous remercions de votre soutien continu et nous espérons avoir le plaisir de vous accueillir à nouveau à bord pour une expérience encore plus exceptionnelle à l'avenir ! Avec mes meilleures salutations, L'équipe d'assistance à la clientèle
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It was easy to navigate, we have used the buses before and it makes travelling so easy and rest for weary feet.
Review of , following an experience of by CHARMAINE S.
Answer by city-sightseeing.comFlagDear Valued Customer, We're thrilled to hear that you found navigating our buses easy and convenient! Providing a hassle-free and comfortable travel experience is what we strive for, and we're delighted that we could make your journey enjoyable. Thank you for choosing City Sightseeing, and we're glad that our buses have provided you with a convenient way to explore and rest your weary feet. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We look forward to welcoming you aboard again for more convenient and relaxing travels in the future! Best Regards, Customer Support Team
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Not recommended at all, few frequency, with incorrect timetable
Review of , following an experience of by OMAR M.
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It was a great way to get some information about the city. I would have liked more information about the city. On the blue line we had trouble with our earphones with static and unable to change the volume. The red line bus was much better. Music was ok but after 2 hours it would have been nice to have a change.
Review of , following an experience of by CHERYL W.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for sharing your experience with us, and we're glad to hear that you found our tour to be a great way to learn about the city. We apologize for the inconvenience you experienced with the earphones on the blue line bus. We strive to ensure that all audio equipment is in proper working order to provide a seamless experience for our passengers, and we regret any static or volume issues you encountered. Your feedback is valuable to us, and we will address this matter with our team to ensure that such technical issues are resolved promptly. Regarding the content of the tour, we appreciate your feedback about wanting more information about the city. We will take this into consideration as we continue to improve and enhance our tour offerings to provide a more comprehensive and informative experience for our passengers. Thank you for choosing City Sightseeing, and we hope to have the opportunity to provide you with an even better experience in the future. If you have any further comments or concerns, please don't hesitate to reach out to us Best Regards, Customer Support Team
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Good website and easy to book the tour. Would like to have seen info about interval time between buses.
Review of , following an experience of by ULFAR J.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for your feedback, and we're glad to hear that you found our website easy to use for booking your tour. We appreciate your suggestion regarding providing information about the interval time between buses. Understanding the frequency of our services is important for our passengers, and we will certainly take this into consideration for future improvements to our website. Ensuring that our customers have all the information they need to plan their journeys is a priority for us. Thank you for choosing City Sightseeing, and we hope you enjoyed your tour experience. If you have any further comments or suggestions, please don't hesitate to reach out to us. We're here to help and always eager to enhance our services based on customer feedback. Best Regards, Customer Support Team
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Easy
Review of , following an experience of by VIRGINIA L.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for your feedback! We're glad to hear that you found our tour easy to navigate and enjoy. Providing a seamless and straightforward experience is important to us, and we're delighted that we could meet your expectations. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team
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Great way to see this beautiful city and its lovely coastline.
Review of , following an experience of by TRACEY R.
Answer by city-sightseeing.comFlagDear Valued Customer, We're delighted to hear that you found our sightseeing tour to be a great way to explore the beautiful city and coastline! There's nothing quite like experiencing the sights and sounds of a city and its coastline from the vantage point of our tour. Thank you for choosing City Sightseeing, and we're thrilled that we could provide you with a memorable and enjoyable experience. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We hope to have the pleasure of welcoming you back aboard for more sightseeing adventures in the future! Best Regards, Customer Support Team
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This was easy to set up.
Review of , following an experience of by SANDRA L.
Answer by city-sightseeing.comFlagDear Valued Customer, We're glad to hear that setting up your experience with us was easy! Providing a seamless and convenient booking process is important to us, and we're delighted that we could meet your expectations in this regard. Thank you for choosing City Sightseeing, and we hope that your experience with us continues to be smooth and enjoyable from start to finish. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you aboard for a fantastic sightseeing adventure! Best Regards, Customer Support Team
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Great tour. Really seen places we wouldn't have gone to. Especially loved the butterfly Park, but only available on the 12.30 & 17.30 buses.
Review of , following an experience of by REBECCA T.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for your feedback, and we're thrilled to hear that you enjoyed our tour and had the opportunity to explore places you wouldn't have otherwise visited. We're glad to hear that you especially loved the Butterfly Park. It's one of the unique attractions that we're proud to include in our tour itinerary. We understand that the timing of certain attractions, like the Butterfly Park, may be limited to specific bus departures. We appreciate your understanding and flexibility in planning your visit around the available times. Thank you for choosing City Sightseeing, and we hope you had a memorable experience exploring with us. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team
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Very poor service we booked tickets for the bus And tried to drop on on seven and eight stop …. Impossible to find on the Internet the plan was not right on the top was unfortunately where we were at least lost one hour 30 minutes of our time !!! We actually had to take a grab to the central post office to find at least a bus. The plan and the timetable and schedule is not available online. Really terrible service. We lost a lot of time and money . Waiting for a refund
Review of , following an experience of by JOHANN P.
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Really expensive for a bus that’s super slow because of traffic and then terminates at certain stops without prior warning. Waste of time and money.
Review of , following an experience of by LUCY P.
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hard to figure out the routes and stops. especially on mobile.
Review of , following an experience of by MARK S. *
*Pseudonymized data at the request of the author
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Staff all very friendly and helpful
Review of , following an experience of by BARBARA D.
Answer by city-sightseeing.comFlagDear Valued Customer, We're thrilled to hear that you found our staff to be friendly and helpful! Providing excellent customer service is a priority for us, and we're delighted that our team made your experience with us enjoyable and memorable. Thank you for your kind words, and we'll be sure to pass along your feedback to our staff. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team
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Easy to navigate the site
Review of , following an experience of by DAVID R.
Answer by city-sightseeing.comFlagDear Valued Customer, We're thrilled to hear that you found our website easy to navigate! Providing a user-friendly online experience is a priority for us, and we're delighted that you had a smooth and hassle-free experience while browsing our site. Thank you for choosing City Sightseeing, and we're glad that we could make the booking process simple and convenient for you. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We hope you have a fantastic time exploring with us, and we look forward to welcoming you aboard for a memorable sightseeing experience! Best Regards, Customer Support Team
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A cool way to quickly gather some history of Dublin. A well done tour, rain or shine. Sit on the right side as you board for better aligned history + seeing the sight. The left side didn't get as much of the full picture.
Review of , following an experience of by MICHELLE E.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for sharing your experience with us, and we're delighted to hear that you enjoyed our tour of Dublin! We appreciate your tip about sitting on the right side of the bus for a better view of the historical sights. It's always helpful to have insider tips for maximizing the experience, and we're glad you found it useful. Rain or shine, we're committed to providing a top-notch tour experience, and we're thrilled that you appreciated our efforts. Thank you for choosing City Sightseeing, and we hope you had a memorable time exploring Dublin with us. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team
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When we got on the bus first, there were no seats either upstairs or downstairs & still more people were being left on. So totally dangerous & a waste of time as we didn’t even know what we were looking at. We then got off the bus & decided to walk. Later we waited for over 30 minutes at a bus stop, with no information on waiting time.
Review of , following an experience of by ANNMARIE B.
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The timetable on the site is incorrect and the stops are hard to find. In particular the first stop. You need to update to 2024 map. Also the track your bus QR code does not work. Needs to be more user friendly. Some of the ear ports do not work either.
Review of , following an experience of by STEPH H.
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In short time you'll see a lot of city highlights
Review of , following an experience of by ŠTEFAN B.
Answer by city-sightseeing.comFlagDear Valued Customer, Absolutely! Our hop-on-hop-off bus tours are designed to provide you with a convenient and efficient way to see the highlights of the city in a short amount of time. Whether it's iconic landmarks, historical sites, or breathtaking views, our routes are carefully curated to ensure you get the most out of your experience. Thank you for highlighting this benefit, and we hope you enjoyed exploring the city's highlights with us. If you have any questions or need further assistance, please don't hesitate to reach out. Happy travels! Best Regards, Customer Support Team
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It Whas good
Review of , following an experience of by JESPER L.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for your brief feedback. We're pleased to hear that overall your experience was positive. If you have any further comments or suggestions to share, please don't hesitate to reach out. We value your feedback and look forward to serving you again in the future. Safe travels! Best Regards, Customer Support Team
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The online booking was quick and efficient, the page overview is good. The product received in Barcelona is different story.
Review of , following an experience of by ANDRE B.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for providing your feedback on your recent experience with our online booking system and the hop-on-hop-off bus tour in Barcelona. We're glad to hear that you found the online booking process quick and efficient, and that the page overview met your expectations. However, we're sorry to hear that the product received in Barcelona didn't meet your expectations. Your satisfaction is important to us, and we would like to learn more about your experience to address any issues you encountered. Please feel free to share any specific feedback or concerns you have so we can work to improve our service and ensure a better experience for all our customers. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right for you. Best Regards, Customer Support Team
Answer by Andre BFlagHello, it was hard to recognize your busses in BCN, because it wasn't red as usual, it would be great if you better indicate this so people don't waste too much time to walk around and seek for the correct busses. Also you advertise Wi-Fi on board of most busses, but unfortunately it didnt work in any bus. Otherwise it was a good experience and we felt safe and confi on board all the time.
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95% of the audio was elevator music. There was not much information at each site and it was difficult to know what you were supposed to be looking at. The bus stops were also very hard to find on the map.
Review of , following an experience of by ELLIOTT H. *
*Pseudonymized data at the request of the author
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Whilst we cannot complain about the extent if the tour ,(4hours!) the audio was appalling Half if the jack points were not working. Commentary was sparodic with no indication as to what stops were ( when the bus deemed to stop at all).little historic commentary only identification of monuments. Very dosappointing.
Review of , following an experience of by CORRINE W.
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The online ordering was easy, and no problem when we boarded the bus.
Review of , following an experience of by CHRISTOPHER E.
Answer by city-sightseeing.comFlagDear Valued Customer, We're thrilled to hear that both the online ordering process and boarding the bus were hassle-free for you. Providing a seamless experience for our customers is a top priority, and we're glad we could meet your expectations. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. Thank you for choosing our hop-on-hop-off bus tour, and we hope to welcome you aboard again soon! Best Regards, Customer Support Team
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Long Terms of waiting
Review of , following an experience of by MICHAELA D.
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Very little commentary. The earphones outlet did not work on 4 different rows. Very disappointed.
Review of , following an experience of by LIDA (LIDIA) P.
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It was seamless and easy to navigate
Review of , following an experience of by NEIL J.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for sharing your experience with us! We're delighted to hear that you found our hop-on-hop-off bus tour seamless and easy to navigate. Providing a smooth and enjoyable experience for our customers is always our top priority. We appreciate your feedback and hope to welcome you aboard again soon for another memorable journey. If you have any further comments or suggestions, feel free to reach out. Safe travels! Best Regards, Customer Support Team
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We felt that the tours started too late and finished too early, the quality of sound was poor on the first red bus of the day.
Review of , following an experience of by HARRIET F.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding the timing of the tours and the sound quality on the first red bus of the day. We understand the importance of convenient tour times, and we will take your feedback into consideration as we review and adjust our schedules to better accommodate our passengers. Additionally, we regret any issues with the sound quality, and we will address this matter with our team to ensure that our audio equipment is in optimal condition for all passengers. Thank you for bringing these concerns to our attention, as your feedback helps us improve and enhance our services for future passengers. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team
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Very easy to buy tickets online. I got a discount and saved over 7 euro per person compared with buying on the bus. Tickets easy to download and once u showed them to staff they printed me a paper ticket.
Review of , following an experience of by KERRI K.
Answer by city-sightseeing.comFlagDear Valued Customer, We're thrilled to hear that you found our online ticket purchasing process to be easy and convenient! Providing seamless and hassle-free booking options for our passengers is a top priority, and we're delighted that you were able to take advantage of the discount and save money by purchasing your tickets online. It's great to hear that the ticket downloading process was smooth for you, and we're glad that our staff were able to assist you with printing your paper ticket upon showing them your digital tickets. Thank you for choosing City Sightseeing, and we're thrilled that we could provide you with a positive experience from start to finish. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team
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Very long waiting time. Traffic. Not enough buses.
Review of , following an experience of by MARIE JOY O.
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a wonderful way to see Athens when time is short
Review of , following an experience of by STUART S.
Answer by city-sightseeing.comFlagDear Valued Customer, We're thrilled to hear that you found our tour to be a wonderful way to explore Athens, especially when time is short! Providing a convenient and efficient way to see the city's highlights is one of our top priorities, and we're delighted that we could make your visit to Athens memorable and enjoyable. Thank you for choosing City Sightseeing, and we're glad that we could provide you with a positive experience. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team
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Easy to use, easy to navigate.
Review of , following an experience of by CHELSEA H.
Answer by city-sightseeing.comFlagDear Valued Customer, We're delighted to hear that you found our service easy to use and navigate! Providing a seamless and user-friendly experience is important to us, and we're thrilled that we could meet your expectations in this regard. Thank you for choosing City Sightseeing, and we're glad that we could make your experience with us enjoyable and straightforward. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team
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Good value for money, 2 routes for the price of one.
Review of , following an experience of by FLORDELIZA E.
Answer by city-sightseeing.comFlagDear Valued Customer, We're delighted to hear that you found our tour to be good value for money! Providing an enriching and affordable experience for our passengers is important to us, and we're thrilled that you appreciated the value of having two routes for the price of one. Thank you for choosing City Sightseeing, and we're glad that we could provide you with a memorable and worthwhile experience. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team
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Price for City Tour London little bit to high.
Review of , following an experience of by CLAUS-YORK H.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for sharing your feedback about the pricing of our City Tour London. We understand that affordability is important, and we continuously strive to offer competitive pricing while maintaining the high quality of our tours. Your input is valuable to us as we evaluate our pricing structure to ensure it aligns with the value we provide to our customers. If you have any specific suggestions or if there's anything else we can do to enhance your experience, please feel free to let us know. We appreciate your support and hope to welcome you on board again in the future. Best Regards, Customer Support Team
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Quick and pleasant. Good guide
Review of , following an experience of by ASHLEY S.
Answer by city-sightseeing.comFlagDear Valued Customer, We're delighted to hear that you found your experience quick, pleasant, and that our guide met your expectations! Providing efficient and enjoyable tours is our goal, and we're thrilled that we succeeded in making your time with us enjoyable. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure your city exploration is memorable and smooth. Thank you for choosing us! Best Regards, Customer Support Team
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Zu wenige Sehenswürdigkeiten und bereits schon am Domnerstag überfüllte Busse, kein Platz auf dem oberen Deck frei. Dazu kommen lange Wartezeiten an den Ampelanlagen, keine Busspuren und in der Innenstadt mega Stau's
Review of , following an experience of by FRANK S.
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It was helpful
Review of , following an experience of by NELMARIE R.
Answer by city-sightseeing.comFlagDear Valued Customer, We're thrilled to hear that our hop-on-hop-off bus tour was helpful for you! If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to make sure you have a fantastic experience exploring the city. Thank you for choosing us! Best Regards, Customer Support Team
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The order was very easy.
Review of , following an experience of by STANISLAS G.
Answer by city-sightseeing.comFlagDear Valued Customer, We're glad to hear that you found the ordering process very easy! Making things convenient for our customers is one of our top priorities. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to help make your experience with us as smooth and enjoyable as possible. Thank you for choosing us for your city exploration! Best Regards, Customer Support Team
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Easy to use
Review of , following an experience of by FIONA M.
Answer by city-sightseeing.comFlagDear Valued Customer, We're thrilled to hear that you found our service easy to use! Providing a user-friendly experience is important to us, and we're delighted that it met your expectations. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure your exploration of the city is as seamless and enjoyable as possible. Thank you for choosing us. Best Regards, Customer Support Team
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Si je savais j'aurai fait uniquement île de comino une journée et l'autre journée gozo. À notre arrivée sur le bateau on nous demande 5€ pour un bus qui fait le tour de l'île, non il dépose juste devant la citadelle. Pour ceux qui ont pris option bus à gozo, vous resterez 1h sur comino et 2h30 à gozo journée on pas de course, nous avons rien fait. Temps baignade après la visite au pas de course sympa pour ceux qui aiment les profondeurs.
Review of , following an experience of by RAQUI C.
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It was super easy transaction. Good job.
Review of , following an experience of by DWI WAHYUNIANTO H.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for your kind words! We're thrilled to hear that your transaction with us was super easy. Providing a seamless and hassle-free experience is what we strive for, and we're glad we could meet your expectations. If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to make your experience with us as enjoyable as possible. Thanks again for choosing us! Best Regards, Customer Support Team
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Very easy to use great way to discover the city
Review of , following an experience of by CAROLINE L.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you so much for your positive feedback! We're delighted to hear that you found our hop-on-hop-off bus tour to be easy to use and a great way to discover the city. Our aim is to provide a convenient and enjoyable experience for all our customers, allowing you to explore the city at your own pace while learning about its history and landmarks. We hope to welcome you back on board again soon for another adventure! Best Regards, Customer Support Team
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There should be a way to track the buses online
Review of , following an experience of by SAKSHI S.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for your feedback! We understand the importance of providing convenient ways for our customers to track our buses online. We're continuously working to enhance our services, and implementing a tracking system is definitely something we'll consider to improve your experience further. Your input is valuable to us, and we appreciate you sharing your suggestion. If you have any more ideas or feedback, please feel free to let us know. We're here to ensure your city exploration is as convenient and enjoyable as possible. Thank you for choosing us! Best Regards, Customer Support Team
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Most of the time no commentary just awful music. Waste of money
Review of , following an experience of by PETER L.
Answer by city-sightseeing.comFlagDear Valued Customer, We're truly sorry to hear that your experience with our hop-on-hop-off bus tour did not meet your expectations. Providing an informative and engaging commentary is a key aspect of our service, and we understand how disappointing it must have been to not have that experience during your tour. We apologize for any inconvenience caused by the absence of commentary and for the quality of the music played during your journey. Your feedback is invaluable to us, as it helps us identify areas for improvement and ensure that we deliver the high-quality experience that our customers expect and deserve. Please know that we take your comments seriously, and we will review our audio programming to ensure that it meets the standards of excellence that we strive for. Once again, we apologize for the disappointment you experienced during your tour, and we appreciate your feedback as it helps us to continually enhance our services. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future. Best Regards, Customer Support Team
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Site is duidelijk en overzichtelijk.
Review of , following an experience of by ROSS S. *
*Pseudonymized data at the request of the author
Answer by city-sightseeing.comFlagBeste gewaardeerde klant, We zijn blij om te horen dat u onze website overzichtelijk vindt! Het bieden van een gebruiksvriendelijke online ervaring is cruciaal voor ons en we zijn blij dat de lay-out van onze website aan uw verwachtingen voldeed. Als je nog meer feedback of suggesties voor verbetering hebt, aarzel dan niet om deze met ons te delen. We streven ernaar onze diensten voortdurend te verbeteren om u nog beter van dienst te kunnen zijn. Bedankt voor uw bezoek aan onze website en voor uw vriendelijke woorden Met vriendelijke groet, Team Klantenservice
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Was fairly straightforward to buy online, but my sister did the same and didn’t receive her email confirmation with ticket attached. Emailed customer services, no reply. Phoned number provided, didn’t even connect. Ended up having to buy tickets again from rep at stop (who wasn’t able to help). She’ll be complaining when we get home.
Review of , following an experience of by SHARON S.
Answer by city-sightseeing.comFlagDear Valued Customer, We are sorry to hear about your experience trying to purchase tickets for the hop-on-hop-off bus tour. We understand how frustrating it can be to encounter difficulties with online purchases and customer service. We sincerely apologize for any inconvenience caused. Rest assured, we take customer feedback seriously, and we will investigate the issues you've encountered with our online booking system and customer service channels. Your sister's situation is certainly not the standard we strive for, and we are committed to ensuring that all our customers receive prompt and reliable service. In the meantime, if your sister still requires assistance with her ticket purchase or has any further concerns, please write us an email at csutomer@city-sightseeing.com. Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience. Thank you for bringing this matter to our attention, as it helps us improve our services for all our customers. We look forward to the opportunity to make things right and to ensure that your future experiences with us are much smoother and more enjoyable Best Regards, Customer Support Team
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We did the double decker bus tour in Lisbon. We had to wait for 30 min before a bus arrived. It was hot. There was no shade and no benches to sit on. They had men harrassing everyone in line selling hats, glasses, etc... There was NO place to buy a bottle of water near by. We sat upstairs in the front seat. The sun had the top so hot that the cellphone would not work as it overheated. On way back the driver was on the phone the entire time and it was hard to hear the audio through the headphones. Need to be aware there are elderly people and the temperatures in Portugal can be hot. Need to take care of your customers at each stop waiting for the buses. Sell water. Have benches
Review of , following an experience of by TINA N.
Answer by city-sightseeing.comFlagDear Valued Customer, We're deeply sorry to hear about the challenges you faced during your double-decker bus tour in Lisbon. Your feedback is incredibly important to us, and we sincerely apologize for the inconvenience and discomfort you experienced. Waiting for 30 minutes in the heat with no shade or benches, and being harassed by vendors, is not the experience we aim to provide. We understand the importance of providing a comfortable and safe environment for our customers, especially considering the hot temperatures in Portugal and the potential needs of elderly passengers. We will address your concerns with our team immediately to ensure that appropriate measures are taken to improve the waiting experience at each stop. This includes providing shade, seating, and access to water for purchase. Additionally, we will remind our drivers of the importance of focusing on their responsibilities and ensuring that passengers can clearly hear the audio commentary without distractions. Your feedback serves as a valuable reminder for us to continually strive for excellence in providing a positive and enjoyable experience for all our customers. We apologize once again for the inconvenience and thank you for bringing these issues to our attention. If there is anything else we can do to address your concerns or improve your experience, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to better serve you in the future. Best Regards, Customer Support Team
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Online order was easy. When arrived and went to check everything was as it should be. Simple and easy
Review of , following an experience of by JAMES C.
Answer by city-sightseeing.comFlagDear Valued Customer, We're thrilled to hear that your online order process was smooth and that everything was as it should be when you arrived! Ensuring a seamless experience from start to finish is our priority, and we're delighted that we could meet your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to make your experience as simple and enjoyable as possible. Thank you for choosing us! Best Regards, Customer Support Team
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Driver was very unfriendly, loud, and rude. Talked so loudly with another colleague on our tour through Oxford that it was hard to hear the audio commentary and enjoy the drive. Very dissatisfied, especially compared to other sightseeing tour buses we had taken on our trip to the UK
Review of , following an experience of by ANN M.
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We had a bus driver named Stephen, I believe, on several of our legs. He drove for the live guided tours in English leaving on the hour. He was FANTASTIC! So funny and kind, remembered us and made us feel welcomed, and gave us great recommendations.
Review of , following an experience of by JENNIFER C.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for sharing your experience with us! We're thrilled to hear that you had such a fantastic time with Stephen as your bus driver. Providing a welcoming and enjoyable experience for our passengers is incredibly important to us, and we're delighted that Stephen's humor, kindness, and personalized recommendations made your journey memorable. We'll be sure to pass along your kind words to Stephen, as recognition of his excellent service. If you ever find yourself exploring the city again, we hope to have the opportunity to welcome you back on board! Thank you for choosing us for your guided tours. Best Regards, Customer Support Team
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Waited an hour for a bus today. When it came, it was full. No room.
Review of , following an experience of by MATTHEW B.
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It is easy to book. Problem was that there were no timetable for each stop. The first bus was in the stop at 11.30. (Stop 10)
Review of , following an experience of by KARI P.
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Not the best website. But it does get there. Could be a lot simpler and clearer.
Review of , following an experience of by ED D.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for your feedback regarding our website. We appreciate your input, and we'll certainly take your comments into consideration as we strive to improve our online experience for our customers. Our goal is to provide a user-friendly platform that makes booking and accessing information as simple and clear as possible. If you have any specific suggestions or areas where you think we can improve, please feel free to share them with us. We're committed to enhancing our website to better meet the needs of our customers. Thank you for bringing this to our attention, and we hope to provide you with an improved online experience in the future. Best Regards, Customer Support Team
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The tour was great and staff were helpful. The only reason I didn’t give a 5-star rating is that the regular boat was non-functional and they had all get on to a catamaran and my husband, who has limited mobility, had the most difficult time getting on and off the boat.
Review of , following an experience of by MANZAR L.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for sharing your experience with us, and we're glad to hear that you enjoyed the tour and found our staff helpful. We sincerely apologize for any inconvenience caused by the change in boats and the difficulty your husband experienced with limited mobility. Ensuring accessibility for all our passengers is incredibly important to us, and we're sorry that we fell short in this aspect during your tour. We appreciate your feedback, and we'll take it into account as we strive to improve our services and make accommodations for passengers with special needs in the future. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out. Your satisfaction is our priority, and we hope to have the opportunity to provide you with an even better experience in the future. Thank you for choosing us for your tour. Best Regards, Customer Support Team
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Great tour, too much traffic but the audio guide makes it interesting!
Review of , following an experience of by MARIA BEATRIZ B.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for your feedback! We're glad to hear that you enjoyed the tour despite the traffic. Our goal is to provide an engaging and informative experience for our guests, and we're pleased to know that the audio guide helped enhance your tour experience despite the traffic challenges. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure your future experiences with us are just as enjoyable. Thank you for choosing our tour! Best Regards, Customer Support Team
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The weather was not great so we decided to take the hop on hop off bus. It was very informative. We learned a lot about the area. We went to the aquarium and the Galway Catedral. We walked along the Salthill Promenade. We drove through some beautiful neighborhoods. Well worth the money.
Review of , following an experience of by CAROL G.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for sharing your experience with us! We're delighted to hear that despite the weather not being ideal, you had a fantastic time exploring the area with our hop-on-hop-off bus. It's wonderful to know that you found the tour very informative and that you were able to visit attractions like the aquarium, Galway Cathedral, and enjoy the Salthill Promenade. Exploring the beautiful neighborhoods must have been a treat as well! We strive to provide enriching experiences for our customers, and we're thrilled that we could contribute to your enjoyable day out. Your feedback is greatly appreciated, and we hope to welcome you back on board for more adventures in the future. Thank you for choosing our hop-on-hop-off bus tour! Best Regards, Customer Support Team
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Not an interesting route nothing really to see. Buses scheduled only every hour
Review of , following an experience of by ANDREJA B.
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Very easy to get on/off at stops. Guide was entertaining and knowledgeable about the area!
Review of , following an experience of by PAULA H.
Answer by city-sightseeing.comFlagDear Valued Customer, We're thrilled to hear that you found our hop-on-hop-off bus service easy to use and that our guide provided an entertaining and knowledgeable experience! Ensuring convenient access at stops and offering insightful commentary are top priorities for us, and we're delighted that we met your expectations. Your positive feedback encourages us to continue providing exceptional service to all our passengers. If you have any more comments or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us for your city exploration! Best Regards, Customer Support Team
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The red and green lines are the only ones worth the money the blue line did not offer much and was to be honest a bit boring would also like to see at the bus stops the due times of the next hop on bus
Review of , following an experience of by ANNE E.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for sharing your feedback about your experience with the different bus lines in Lisbon. We appreciate your honesty and apologize for any disappointment you may have felt with the blue line tour. We understand that each traveler has unique preferences and interests, and we strive to offer a variety of experiences to cater to different tastes. Your feedback regarding the blue line's offerings will be taken into account as we continue to refine and improve our tour routes and stops. Regarding your suggestion about displaying the due times of the next hop-on buses at the stops, we believe this would greatly enhance the convenience and efficiency of our service. We will explore ways to implement this feature to provide our customers with real-time information and ensure a smoother and more enjoyable experience. Thank you once again for taking the time to share your thoughts with us. Your feedback is invaluable as we work to enhance our services and meet the needs of our customers. If you have any further suggestions or concerns, please don't hesitate to reach out to us directly. We look forward to the opportunity to better serve you in the future. Best Regards, Customer Support Team
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Very easy to buy a ticket by internet. The driver was very gentle.
Review of , following an experience of by CATALIN I.
Answer by city-sightseeing.comFlagDear Valued Customer, We're thrilled to hear that you found it very easy to purchase a ticket online and that you had a pleasant experience with our driver! Providing a seamless booking process and excellent customer service are top priorities for us, and we're delighted that we met your expectations. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure your experience with us remains smooth and enjoyable. Thank you for choosing us! Best Regards, Customer Support Team
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The online purchase did not present the email tickets within 15 minutes of payment as per the website. It was not in my spam or junk email. I then had to visit the office next day to find out and eventually a ticket was released. The traffic was so bad that we only did 5 stops of the entire route and then the service stopped running early evening so couldn’t use it later when traffic had eased. Waste of money and the “skip the line” extra ticket to an attraction was false, we were sent to back of the queue like everyone else
Review of , following an experience of by MARTIN L.
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Not good, couldn’t download where’s my bus, and there was no information on timetables or bus stops
Review of , following an experience of by SUSAN D.
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Very good.
Review of , following an experience of by SARA L.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for your positive feedback! We're delighted that you had a very good experience with us. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure your satisfaction and to make your future experiences with us just as enjoyable. Thank you for choosing us! Best Regards, Customer Support Team
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Fun and interesting commentary. Comprehensive and regular routes. Friendly and helpful staff. Clean buses. No issues at all
Review of , following an experience of by BECKY H. *
*Pseudonymized data at the request of the author
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you so much for your glowing review! We're thrilled to hear that you enjoyed the fun and interesting commentary, found our routes comprehensive and regular, and experienced friendly and helpful staff during your tour. Maintaining clean buses is also a top priority for us, so we're glad that aspect met your expectations as well. Your feedback means a lot to us, and we're delighted that you had a seamless and enjoyable experience with us. If you ever have any more comments or if there's anything else we can assist you with in the future, please feel free to let us know. We're here to ensure your continued satisfaction and to provide you with memorable experiences. Thank you for choosing us for your tour! Best Regards, Customer Support Team
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Easy to book and find all the relevant information
Review of , following an experience of by KIMBERLEY P.
Answer by city-sightseeing.comFlagDear Valued Customer, We're delighted to hear that you found it easy to book your experience with us and that you were able to find all the relevant information you needed! Providing a user-friendly booking process and comprehensive information are essential to ensuring our customers have a smooth and enjoyable experience from start to finish. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to make your experience with us as seamless and enjoyable as possible. Thank you for choosing us! Best Regards, Customer Support Team
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Your drivers were rude, missed a stop with one of them. When we wanted to board the bus the first time, instead of telling us we could scan to buy a ticket he told us we had to go back to the plaza to order them. Driving with a couple of them were the pits
Review of , following an experience of by ANNE M.
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OK in terms of purchasing online
Review of , following an experience of by WENDY H.
Answer by city-sightseeing.comFlagDear Valued Customer, We're sorry to hear about the difficulties you encountered with purchasing tickets online. Our goal is to provide a seamless and convenient booking experience for our customers, and we apologize for any inconvenience you experienced. We value your feedback and would like to address any issues you encountered during the online purchasing process. If you could provide more details about the specific challenges you faced, we would appreciate the opportunity to investigate and resolve them. Additionally, if you have any suggestions for how we can improve our online booking system to better meet your needs, please let us know. Your input is invaluable as we strive to enhance our services and provide a more satisfying experience for our customers. Thank you for bringing this matter to our attention, and we apologize again for any frustration or inconvenience you experienced. We hope to have the opportunity to serve you better in the future. If you have any further questions or concerns, please don't hesitate to reach out to us directly. Best Regards, Customer Support Team
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The website was easy to purchase tickets from, but the map and schedule were difficult to navigate from mobile a d showed out of date information and advertised features that do not actually exist.
Review of , following an experience of by ALLEN W.
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Man konnte auf der interaktiven Karte nicht sehen, wohin der Bus fährt. Aufgrund des schlechten Produktes, gibt es auch keine Punkte für das Portal, obwohl die Bezahlung und Ticket problemlos funktioniert
Review of , following an experience of by ISLA K. *
*Pseudonymized data at the request of the author
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Really enjoyed the tour. Only improvement that could be made was the audio was often behind the sight it was explaining so we had passed it & had to twist around
Review of , following an experience of by JENNY T.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for sharing your feedback with us, and we're delighted to hear that you really enjoyed the tour! We apologize for any inconvenience caused by the audio timing not aligning perfectly with the sights. Ensuring a seamless and enjoyable experience for our passengers is our priority, so we'll definitely take your comments into consideration to improve the timing of the audio commentary for future tours. We appreciate your input as it helps us enhance our services, and we're glad that overall you had a positive experience with us. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure your future experiences with us are even better. Thank you for choosing our tour! Best Regards, Customer Support Team
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Very helpful driver with a great personality. Excellent narrative too
Review of , following an experience of by GILLIAN S.
Answer by city-sightseeing.comFlagDear Valued Customer, We're thrilled to hear that you had such a positive experience with our driver and enjoyed the excellent narrative during your tour! Providing friendly and knowledgeable staff is essential to us, and we're delighted that our driver's personality and narrative enhanced your experience. Your feedback encourages us to continue delivering exceptional service to all our passengers. If you have any more comments or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us for your tour, and we hope to welcome you back aboard in the future! Best Regards, Customer Support Team
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Bad Service, never been on the Bus
Review of , following an experience of by ANGELINA R.
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Pleasant and informative bus tour. Staff explained how it works, with some request stops. Only slight niggle is if you're getting on at Radisson Blu (Central Station. stop 8), there's a scratty bit of paper stuck to the bus stop telling you to walk round the corner for a temporary bus stop. This had folded over itself and I almost missed it. Other than that, I enjoyed the tour. Also worth noting that bus stops for a short while at George Square.
Review of , following an experience of by CHERYL R.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for sharing your experience with us! We're glad to hear that you found our bus tour pleasant and informative, and that our staff provided clear explanations about how it works, including the request stops. We apologize for the inconvenience caused by the temporary bus stop at Radisson Blu and the difficulty in noticing the signage. We'll make sure to address this issue to ensure better visibility for future passengers. We're pleased to know that you enjoyed the tour overall, and we appreciate your feedback as it helps us improve our services. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure your future experiences with us are even more enjoyable. Thank you for choosing our bus tour! Best Regards, Customer Support Team
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The info from the guide was good, but always a bit too early. It was difficult to track and find the things they were talking about.
Review of , following an experience of by ERIN T.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for your feedback regarding the timing of the information provided by our guides during the bus tour. We're glad to hear that you found the content informative, but we apologize for any inconvenience caused by the timing being slightly ahead of the landmarks or points of interest. We understand the importance of synchronizing the commentary with the locations being discussed to enhance the overall experience for our passengers. We will review our processes and provide additional training to our guides to ensure that the timing of the information aligns more closely with the sights along the route. Additionally, we will explore ways to improve the tracking and visibility of the landmarks mentioned by our guides to make it easier for passengers to identify and locate them during the tour. Thank you for bringing this matter to our attention, and we appreciate your patience and understanding. Your feedback helps us to continually improve our services, and we hope to have the opportunity to provide you with an even better experience in the future. If you have any further suggestions or concerns, please don't hesitate to reach out to us directly. Best Regards, Customer Support Team
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excellent
Review of , following an experience of by JOHN M.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for the positive feedback! We're delighted to hear that you had an excellent experience with us. If you ever need assistance in the future or if there's anything else we can do for you, please don't hesitate to reach out. Your satisfaction is our top priority, and we look forward to the opportunity to serve you again. Thanks again for choosing us! Best Regards, Customer Support Team
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We were not given headphones ..we didn’t know where we were…driver disinterested.. we got off and walked back. Wouldn’t recommend to anyone
Review of , following an experience of by LINDA D.
Answer by city-sightseeing.comFlagDear Valued Customer, We're truly sorry to hear about your disappointing experience during the bus tour. It's disheartening to learn that you were not provided with headphones and that you found the driver disinterested, leading to confusion about the tour route and locations. Providing clear audio commentary and ensuring the engagement of our drivers are fundamental aspects of our service, and we apologize for falling short in these areas. Your feedback is crucial for us to address these issues promptly and ensure that future customers receive the high-quality experience they expect and deserve. We will investigate the circumstances surrounding your experience and take appropriate measures to improve our service delivery, including better communication with passengers and ensuring the availability of necessary equipment such as headphones. Thank you for bringing these concerns to our attention, and we apologize for any inconvenience caused. If there's anything else you'd like to share or if you have any further feedback, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to regain your trust in the future. Best Regards, Customer Support Team
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Ordering easy.
Review of , following an experience of by PEGGY H.
Answer by city-sightseeing.comFlagDear Valued Customer, We're glad to hear that ordering was easy for you! Providing a smooth and convenient booking process is important to us, and we're delighted that we could meet your expectations. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure your experience with us remains seamless and enjoyable. Thank you for choosing us! Best Regards, Customer Support Team
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As a family, we love a City Sightseeing bus and tend to make sure we can factor that into most of our trips. The site is easy to use, your pass is on your phone which is handy and the member discount is welcomed!
Review of , following an experience of by TRACEY L.
Answer by city-sightseeing.comFlagDear Valued Customer, We're thrilled to hear that you and your family love City Sightseeing buses and make them a part of your trips! Providing a user-friendly website, convenient mobile passes, and member discounts are all part of our efforts to enhance your experience. We're delighted that these features have contributed to making your trips more enjoyable and convenient. If there's anything else we can do to make your experiences even better, or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you and your family on board again soon! Best Regards, Customer Support Team
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The site worked well.
Review of , following an experience of by WILLIAM M.
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Seven hours (10:00-5:00) is not 24 hours. You advertise tix are good for 24 hours, but you only operate 7 hours.
Review of , following an experience of by ANITA O.
Answer by city-sightseeing.comFlagDear Valued Customer, We sincerely apologize for any confusion regarding the operating hours of our tours and the validity period of our tickets. Your feedback is essential for us to address any discrepancies and ensure clarity for our customers. We understand that our advertised 24-hour ticket validity may have led to misunderstandings, especially if the operating hours are limited to a shorter timeframe. Please know that we will review our marketing materials to ensure that our ticket terms and operating hours are clearly communicated to our customers. Additionally, we will explore ways to extend our operating hours or provide alternative options to better accommodate our customers' needs and expectations. Our goal is to provide a convenient and enjoyable experience for all our passengers, and your feedback helps us in achieving that goal. Once again, we apologize for any confusion or inconvenience caused, and we thank you for bringing this matter to our attention. If you have any further questions or concerns, please don't hesitate to contact us directly. We appreciate your understanding and look forward to the opportunity to serve you better in the future. Best Regards, Customer Support Team
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Great experience especially for the first in London. Only wish they allocate which sections you need to get off to get on the next bus for the next route. We ended going the same route twice
Review of , following an experience of by VANESHREE P.
Answer by city-sightseeing.comFlagDear Valued Customer, We're delighted to hear that you had a great experience on your first visit to London with our bus tour! Providing memorable and enjoyable experiences for our customers is our top priority, and we're thrilled that you had a positive impression overall. Thank you for sharing your feedback regarding the allocation of sections for getting on and off the bus to switch routes. We understand the importance of clear guidance to help our customers navigate the different routes effectively and avoid repeating sections unintentionally. We will take your suggestion into consideration and explore ways to improve our communication to ensure that passengers are informed about the sections they need to get off to transfer to the next route seamlessly. Your input is invaluable as we strive to enhance our services and provide an even better experience for our customers. Once again, thank you for choosing our bus tour for your visit to London, and we appreciate your feedback. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you aboard again in the future! Best Regards, Customer Support Team
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I feel bad writing a negative review but the Porto City Sightseeing tour was terrible. Spent most of the trip listening to music and when there was information it was completely out of sync. Learnt nothing! Complete waste of money. Have done many city bus tours in the UK which are very informative and interesting. The rest of Europe need to up.their game as Rome was equally disappointing last month. Giving this 2 stars as the drivers we're very friendly and buses are spotlessly clean.
Review of , following an experience of by TRACY B.
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We had a great time
Review of , following an experience of by KAREN H.
Answer by city-sightseeing.comFlagDear Valued Customer, That's fantastic to hear! We're thrilled that you had a great time with us. If there's anything else we can do to make your experience even better or if you have any further feedback to share, please don't hesitate to reach out. We're here to ensure your future experiences with us are just as enjoyable. Thank you for choosing us, and we hope to welcome you back soon for more memorable adventures! Best Regards, Customer Support Team
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BORING
Review of , following an experience of by SUSAN C.
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It was was easy to book our tickets and see the routes that the buses would take. It was also easy to see what packages were available.
Review of , following an experience of by TINA T. *
*Pseudonymized data at the request of the author
Answer by city-sightseeing.comFlagDear Valued Customer, We're delighted to hear that you found it easy to book your tickets, view the bus routes, and explore the available packages! Providing a user-friendly booking experience and clear information about our services are top priorities for us, and we're thrilled that we met your expectations in these areas. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure your experience with us remains smooth and enjoyable. Thank you for choosing us! Best Regards, Customer Support Team
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Some of the drivers were irritated with traffic and it was infected to his driving gentleness which resulted uncomfortable seating
Review of , following an experience of by TAKAFUMI S.
Answer by city-sightseeing.comFlagDear Valued Customer, We're sorry to hear about your experience with some of our drivers becoming irritated with traffic, leading to discomfort during your journey. Providing a comfortable and safe ride for our passengers is our top priority, and we apologize for any inconvenience caused by this issue. We will address this matter with our drivers and provide additional training to ensure that they maintain professionalism and a calm demeanor, even in challenging traffic situations. It's important that our drivers prioritize the safety and comfort of our passengers at all times. Thank you for bringing this to our attention, and we apologize for any discomfort you experienced as a result. If you have any further concerns or if there's anything else we can do to improve your experience, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to provide you with a more pleasant journey in the future. Best Regards, Customer Support Team
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Missing signs along Blue Line
Review of , following an experience of by PAUL S.
Answer by city-sightseeing.comFlagDear Valued Customer, We apologize for any inconvenience caused by missing signs along the Blue Line of our bus tour route. Clear signage is essential for ensuring that our passengers can easily navigate the tour and make the most of their experience. We take your feedback seriously and will investigate the issue to ensure that all necessary signage is in place along the Blue Line route. Additionally, we will work to improve our signage maintenance processes to prevent similar issues from occurring in the future. Thank you for bringing this matter to our attention, and we apologize for any frustration or confusion it may have caused. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to provide you with an improved experience on your next visit. Best Regards, Customer Support Team
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Very good experience!
Review of , following an experience of by CHARLES K.
Answer by city-sightseeing.comFlagDear Valued Customer, We're delighted to hear that you had a very good experience with us! Your satisfaction is our top priority, and we're thrilled that we could contribute to making your time enjoyable. If you ever need assistance in the future or if there's anything else we can do for you, please don't hesitate to reach out. We appreciate your support and hope to have the opportunity to serve you again in the future. Thanks again for choosing us! Best Regards, Customer Support Team
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A very good way to see the city. The only comments Inwould make would be that the wait at the cruise terminal was far too long. The driver should also wait to move off until everyone was seated.
Review of , following an experience of by ELAINE M.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for your feedback. We're glad to hear that you found our tour to be a very good way to see the city. We apologize for the long wait at the cruise terminal and any inconvenience it caused. Your feedback is valuable, and we'll review our procedures to ensure that waiting times are minimized in the future. Additionally, we appreciate your suggestion regarding the driver waiting until everyone is seated before moving off. Passenger safety and comfort are paramount, and we'll ensure that our drivers adhere to this practice more consistently. If you have any further comments or if there's anything else we can do to improve your experience, please don't hesitate to let us know. We're committed to providing excellent service to our customers, and we appreciate your input. Thank you for choosing our tour, and we hope to welcome you back in the future with improved service. Best Regards, Customer Support Team
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… chic.)
Review of , following an experience of by ANNEMARIE K.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you very much for the 5-star rating! We greatly appreciate your positive feedback and are thrilled to hear that you had an excellent experience with us. If you ever need assistance in the future or if there's anything else we can do for you, please don't hesitate to reach out. Your satisfaction is our top priority, and we look forward to the opportunity to serve you again. Thanks again for choosing us! Best Regards, Customer Support Team
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We’ve done many HoHo buses on our travels. The wait times for this line exceeded 45 minutes! A total waste of the day. Wish we could get our money back!
Review of , following an experience of by SCOTT M.
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Ordering was easy, no problem getting the actual ticket
Review of , following an experience of by AXEL F.
Answer by city-sightseeing.comFlagDear Valued Customer, We're glad to hear that you found the ticket ordering process easy and that you had no issues obtaining your actual ticket. Providing a seamless and hassle-free experience for our customers is important to us, and we're pleased that we were able to meet your expectations in this regard. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to help and ensure that you have an enjoyable experience with us from start to finish. Thank you for choosing us, and we look forward to welcoming you aboard for your tour! Best Regards, Customer Support Team
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all good in sales
Review of , following an experience of by ARTEMEV V.
Answer by city-sightseeing.comFlagDear Valued Customer, We're glad to hear that you had a positive experience with our sales process! Ensuring a smooth and satisfactory experience for our customers is our top priority, and we're pleased that we met your expectations. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to help and ensure your continued satisfaction. Thank you for choosing us! Best Regards, Customer Support Team
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Excellent tour. Sound of recorded tour was good on bus. Regular stops on time. Drivers very pleasant and informative. Limited in distance due to Chester being a small city however it was handy to use as a lift when too tired to walk.
Review of , following an experience of by BRIAN H.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for your kind words! We're delighted to hear that you had an excellent experience on our tour in Chester. Providing clear audio recordings, punctual stops, and pleasant, informative drivers are all essential aspects of our service, and we're thrilled that we met your expectations. Even in smaller cities like Chester, we aim to provide a convenient and enjoyable way to explore and appreciate the sights. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure your future experiences with us are just as enjoyable. Thank you for choosing us for your tour! Best Regards, Customer Support Team
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Commentary ignored lots of interesting sights and focused on some obscure details that I wasn’t interested in. Boat tour was excellent and the difference in the quality of commentary was notable.
Review of , following an experience of by NANCY D.
Answer by city-sightseeing.comFlagDear Valued Customer, We're sorry to hear that the commentary during the bus tour didn't meet your expectations and failed to highlight the sights that interested you. Providing informative and engaging commentary that resonates with our passengers is important to us, and we apologize for any disappointment caused by the focus on obscure details. Your feedback is valuable, and we will review our commentary script to ensure that it covers a broader range of interesting sights and provides a more balanced perspective that caters to the diverse interests of our passengers. We aim to strike a balance between sharing interesting facts and ensuring that the commentary remains engaging and relevant to our audience. We're pleased to hear that you enjoyed the boat tour and found the commentary to be excellent. We will take note of this feedback and strive to maintain a consistent level of quality across all aspects of our tours, including commentary. Thank you for taking the time to share your experience with us, and we apologize for any inconvenience caused. If you have any further feedback or suggestions for improvement, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfying experience in the future. Best Regards, Customer Support Team
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Very easy to get a ticket online, and once in the city the service was very good!
Review of , following an experience of by ERICA A.
Answer by city-sightseeing.comFlagDear Valued Customer, We're thrilled to hear that you found it very easy to get a ticket online and that you had a great experience with our service once you were in the city! Providing a seamless booking process and excellent service are top priorities for us, and we're delighted that we met your expectations. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure your experience with us remains smooth and enjoyable. Thank you for choosing us! Best Regards, Customer Support Team
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Although Glasgow does not have masses to see, the tour guide was amazing! Very funny, he knew lots and made the whole experience fantastic
Review of , following an experience of by OLIVIA W.
Answer by city-sightseeing.comFlagDear Valued Customer, It's wonderful to hear that you had a fantastic experience with our tour guide in Glasgow! Even in cities with fewer landmarks, a knowledgeable and engaging guide can truly make the experience memorable. We're delighted that our guide was able to share their expertise and humor, enriching your exploration of the city. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure your future experiences with us are just as enjoyable. Thank you for choosing us for your tour! Best Regards, Customer Support Team
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Good organized
Review of , following an experience of by HARALD K.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for your feedback! We're delighted to hear that you found our tour well-organized. Ensuring smooth and efficient operations is a top priority for us, and we're glad that our efforts met your expectations. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure your experience with us remains positive and enjoyable. Thank you for choosing us for your tour! Best Regards, Customer Support Team
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Functional site, but an accurate street address for stops would be helpful to locate on map apps.
Review of , following an experience of by THOMAS P.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for your feedback. We appreciate your suggestion regarding providing accurate street addresses for our stops to facilitate locating them on map apps. Ensuring ease of navigation and accessibility is important to us, and we'll take your comment into consideration to improve our services in the future. If you have any further suggestions or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure your experience with us is as smooth and convenient as possible. Thank you for choosing us, and we look forward to serving you again in the future. Best Regards, Customer Support Team
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The buses were such a brilliant and relaxing way to see all the sites, and the river boat cruise was hilarious and a definite must.
Review of , following an experience of by PAUL G.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for sharing your experience with us! We're thrilled to hear that you found our buses to be a brilliant and relaxing way to see all the sites. Providing an enjoyable and convenient tour experience is our goal, and we're delighted that we could meet your expectations. We're also glad to hear that you enjoyed the river boat cruise and found it hilarious—a definite must-try! If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure your future experiences with us are just as memorable and enjoyable. Thank you for choosing us for your tour! Best Regards, Customer Support Team
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very easy to use, audio was functioning well too.
Review of , following an experience of by TATIANA N.
Answer by city-sightseeing.comFlagDear Valued Customer, We're thrilled to hear that you found our tour very easy to use and that the audio was functioning well! Providing a seamless and enjoyable experience for our customers is our top priority, and we're delighted that we could meet your expectations. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure your experience with us remains positive and hassle-free. Thank you for choosing us for your tour! Best Regards, Customer Support Team
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Cero recomendable el tren turístico de Palma, sobre todo si viajas en crucero y te vas a subir en la parada 14 Estación Marítima. Hasta 5 autobuses llenos llegaron a la parada 14 y se fueron sin que pudiera subir. Malísima gestión por su parte sabiendo que ese día había atracados 3 MSC. Había comprado los billetes con antelación y no tuve ninguna preferencia frente a la gente que no había desembolsado ya los 50 €. Al final, tuve que pillar un taxi e irme al centro tras casi una hora esperando en la cola, la cual no avanzaba porque no tenían suficiente autobuses para satisfacer a tanta gente, ni si quiera a los clientes que ya habían comprado su producto. No utilicéis este servicio y, si lo hacéis, no lo compréis con antelación porque os tocará ir en taxi si no queréis gastar horas de vuestra vida haciendo cola. No es cierto que te dan mapa, audioguía, gorra... Subí en la parada 2 (centro de la ciudad, después de pagar el taxi) y no nos ofrecieron nada de esas cosas que indican que dan. De los peores productos turísticos que he tenido en la vida, por no decir el peor.
Review of , following an experience of by PEDRO E.
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Difficult to get pics from the bus due to rails. Not enough info on city. Bit a good overview. 24 hr ticket is a bit misleading as buses stop between 7pm & 9am!
Review of , following an experience of by LISA B. *
*Pseudonymized data at the request of the author
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for sharing your feedback with us. We're sorry to hear about the difficulty you experienced in taking pictures from the bus due to the rails, as well as the insufficient information provided about the city. We understand that these aspects are important for a comprehensive tour experience, and we appreciate you bringing them to our attention. Regarding the operating hours, we apologize for any confusion caused by the 24-hour ticket. We'll make sure to review our communication to ensure clarity about the bus schedule, particularly the times when services are not available. Your feedback is valuable to us as we continuously strive to improve our services. If there's anything else we can do to address your concerns or if you have any further feedback to share, please don't hesitate to reach out. We want to ensure that your future experiences with us are more enjoyable and fulfilling. Thank you for choosing us for your tour, and we hope to have the opportunity to better serve you in the future. Best Regards, Customer Support Team
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Additional services put on in response to cruise ship demand, interesting commentary...nice day!
Review of , following an experience of by PAUL D.
Answer by city-sightseeing.comFlagDear Valued Customer, We're thrilled to hear that you had a nice day with us! Providing additional services to meet the demand from cruise ship visitors and delivering interesting commentary are all part of our efforts to enhance your experience. We're delighted that you enjoyed the tour and found it engaging. If there's anything else we can do to make your experiences even better, or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your support and hope to welcome you on board again in the future for more memorable experiences! Best Regards, Customer Support Team
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Our order came through quickly, but the QR code emailed to us wouldn’t scan on the bus, and we were told it was invalid. We had to argue with the driver to let us on.
Review of , following an experience of by EVELYN K. *
*Pseudonymized data at the request of the author
Answer by city-sightseeing.comFlagDear Valued Customer, We apologize for the inconvenience you experienced with the QR code not scanning on the bus and being told it was invalid. Providing a smooth and efficient check-in process is important to us, and we regret that this was not the case for you. We will investigate the issue with the QR code and ensure that any technical issues are promptly addressed to prevent similar incidents in the future. Additionally, we will provide additional training to our staff to handle such situations with greater efficiency and understanding, ensuring that passengers are assisted promptly and courteously. We understand how frustrating it must have been to have to argue with the driver to let you on board, and we sincerely apologize for any inconvenience or discomfort caused by this experience. Thank you for bringing this matter to our attention, and we appreciate your understanding and patience. If there is anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to provide you with a more positive experience in the future. Best Regards, Customer Support Team
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Very easy to follow. If you give walking directions to the bus stop location when using the app that would be slightly easier but otherwise excellent
Review of , following an experience of by STEPHEN G.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for your valuable feedback! We're glad to hear that you found our hop-on-hop-off bus tour easy to follow. Providing walking directions to the bus stop locations within our app is a great suggestion, and we'll definitely take that into consideration to enhance the overall experience for our customers. We appreciate your input and strive to make your journey as seamless and enjoyable as possible. If you have any further suggestions or comments, please feel free to share them with us. Thank you for choosing our service, and we look forward to welcoming you aboard again soon! Best Regards, Customer Support Team
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I give 1 start bc I can’t give 0, the inside of the bus( the ground level) was complete wet, it was a sunny day and yet the top was leaking constantly , horrible, buy new buses
Review of , following an experience of by XUAM A.
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Very few Green line buses and they were full when one eventually arrived after 1h 30 min waiting. Red Line bus driver would not let us use his bus instead. Not even high season in Lisbon yet….. Very poor experience for the cost
Review of , following an experience of by R D.
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Amazing team! Thank you!
Review of , following an experience of by DANIELA A.
Answer by city-sightseeing.comFlagDear Valued Customer, We're thrilled to hear that you had an amazing experience with our team. Providing exceptional service is our top priority, and we're delighted that we could meet your expectations. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure your continued satisfaction, and we look forward to serving you again in the future. Thank you for choosing us! Best Regards, Customer Support Team
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Staff was excellent and informative. The buses let it down the earphone recorded guide plug in system was not working on a number of seats. The doored air con section upstairs wasn't working and the smell inside was awful had to go sit back in the open air section.
Review of , following an experience of by LISA L.
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old buses, hot and no A/C. too short cables. am not happy
Review of , following an experience of by MARC H.
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Informative
Review of , following an experience of by SUSAN M.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for your feedback! We're glad to hear that you found the information provided to be informative. Ensuring that our tours offer valuable insights and knowledge about the destinations is important to us. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure your experience with us is both enjoyable and educational. Thank you for choosing our tour! Best Regards, Customer Support Team
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No problem at all with navigating the websit, making payment or redeeming tickets,
Review of , following an experience of by BRIAN F.
Answer by city-sightseeing.comFlagDear Valued Customer, We're thrilled to hear that you had no problems navigating our website, making payments, or redeeming tickets! Ensuring a seamless and hassle-free experience for our customers is our top priority, and we're delighted that we could meet your expectations in these areas. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure your experience with us remains smooth and enjoyable. Thank you for choosing us! Best Regards, Customer Support Team
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Placing my order was fine.
Review of , following an experience of by DEBRA E.
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Great route ! But the audio guideline's voice wasn't very clear and loud enough
Review of , following an experience of by IRINA K.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed our route. We apologize for any inconvenience caused by the audio guideline's voice not being clear or loud enough. Your feedback is invaluable, and we'll certainly address this issue to ensure a better experience for our customers in the future. If there's anything else we can do to improve your experience or if you have any further comments, please don't hesitate to let us know. We appreciate your support and hope to have the opportunity to welcome you aboard again soon! Best Regards, Customer Support Team
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The tour takes a lot longer than advertised due to traffic in Athens - regardless of the day or time of day. This could be offset if there was more commentary… For a city this old surely there at ex more tales that could be shared so that everyone feels value for money. Friends had told us not to bother but based on other experiences we did - I now regret that!
Review of , following an experience of by KAREN H.
Answer by city-sightseeing.comFlagDear Valued Customer, We apologize for the inconvenience caused by the tour taking longer than advertised due to traffic in Athens. We understand that this can be frustrating, especially when it impacts your overall experience. We will review our tour durations and make necessary adjustments to ensure that our advertised times align more closely with the actual duration, taking into account potential traffic delays. Regarding the commentary, we appreciate your feedback and acknowledge that there is always room for improvement in providing engaging and informative narration, especially in a city as historically rich as Athens. We will work to enhance our commentary to include more fascinating tales and insights about the city's history, culture, and landmarks, ensuring that all passengers feel they are receiving value for their money. We're sorry to hear that your experience did not meet your expectations, and we regret any disappointment you may have felt based on the recommendations of your friends. Your feedback is valuable to us, and we will use it to improve our services and ensure that future experiences are more satisfying for our customers. If there's anything else we can do to address your concerns or if you have any further feedback, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to regain your trust in the future. Best Regards, Customer Support Team
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Missed our boat ride because one of the buses broke down. Better communication needed in these situations as we had travelled some distance for our trip only for the kids to be disappointed. The bus itself was good. Excellent route around York taking in all the major landmarks. The guide on our bus was very knowledgeable.
Review of , following an experience of by ATHIQ A.
Answer by city-sightseeing.comFlagDear Valued Customer, We sincerely apologize for the inconvenience caused by the breakdown of one of our buses, resulting in you missing your boat ride. We understand how disappointing and frustrating this experience must have been, especially after traveling a distance and with children eagerly anticipating the boat trip. We acknowledge the need for better communication in such situations to minimize the impact on our passengers' plans and experiences. We will review our communication protocols to ensure that passengers are promptly informed of any disruptions and provided with alternative options or solutions whenever possible. On a positive note, we're glad to hear that you enjoyed the route around York on the bus and found the guide to be knowledgeable. Providing informative and engaging commentary is important to us, and we're pleased that you had a positive experience in this regard. Once again, we apologize for the inconvenience caused by the breakdown and the resulting impact on your plans. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to provide you with a smoother and more enjoyable experience in the future. Best Regards, Customer Support Team
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Easy enough to order but hard to find the map
Review of , following an experience of by MICHEL R.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for your feedback. We apologize for any difficulty you experienced in finding the map. We strive to make all information easily accessible on our website, including maps of our tour routes. Your comment will help us improve our website's navigation and ensure that important information like maps are readily available to our customers. If you have any further suggestions or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure your experience with us is as smooth and convenient as possible. Thank you for choosing us, and we hope to provide you with an improved experience in the future. Best Regards, Customer Support Team
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Ordering the tickets online was easy. We loved the fact that there was a young man at the stop where we started to give us an overview. Some of the guides were very hard to understand either because they spoke too fast or the sound system was not good. Jacob, however, was excellent!! No problems. This is a great service and I plan on recommending this my clients. (I am a TA). Thank you!
Review of , following an experience of by MARGARET H.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for your feedback! We're thrilled to hear that you found ordering tickets online easy and that you appreciated the overview provided by the young man at the stop where you started. We apologize for any difficulties you encountered with some of the guides' clarity, but we're delighted to hear that Jacob provided an excellent experience for you. We appreciate your intention to recommend our service to your clients as a travel agent. Word-of-mouth recommendations are invaluable to us, and we're grateful for your support. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure your experiences with us and those of your clients are consistently positive and memorable. Thank you for choosing us, and we look forward to serving you and your clients again in the future! Best Regards, Customer Support Team
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Easy online ordering
Review of , following an experience of by ARUN ALAGAPPAN M.
Answer by city-sightseeing.comFlagDear Valued Customer, We're delighted to hear that you found our online ordering process easy! Providing a user-friendly booking experience is important to us, and we're glad that we could meet your expectations. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure your experience with us remains smooth and enjoyable. Thank you for choosing us! Best Regards, Customer Support Team
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The site was okay, but I am very annoyed that the routes were recently changed and there was no notification. I had planned our day going across multiple bus lines- red, green and blue. It was difficult to find that things had changed enough that it significantly impacted my plan. I travel with my 93 year old Mom so things need to be as efficient as possible, and the route changes impacted that.
Review of , following an experience of by KRISTIN L.
Answer by city-sightseeing.comFlagDear Valued Customer, We sincerely apologize for the inconvenience caused by the recent changes to our bus routes and the lack of notification. We understand how frustrating it must have been to have your plans disrupted, especially when traveling with your 93-year-old mom and needing efficiency and reliability. We recognize the importance of providing clear and timely communication to our customers about any changes that may affect their travel plans. We regret that this was not the case in your situation, and we will take immediate steps to improve our communication processes to ensure that customers are informed well in advance of any route changes in the future. Please accept our sincerest apologies for the inconvenience and frustration you experienced. Your feedback is invaluable, and we will use it to make necessary improvements to prevent similar issues from occurring again. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to provide you and your mom with a smoother and more enjoyable experience in the future. Best Regards, Customer Support Team
Answer by Kristin LFlagThank you for the follow up. Makes all the difference in the world! Kristin
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Tried to catch the night tour in Porto and the place to meet up was wrong in the brochure so we went to the wrong spot and missed it. Bad way to end our trip
Review of , following an experience of by DANIEL R. *
*Pseudonymized data at the request of the author
Answer by city-sightseeing.comFlagDear Valued Customer, We're truly sorry to hear about the frustration and disappointment you experienced when trying to catch the night tour in Porto, only to find that the meeting place was incorrectly stated in the brochure. Missing out on a planned activity due to misinformation is certainly not the experience we aim to provide to our customers, and we apologize for any inconvenience or inconvenience this caused you, especially as it was the end of your trip. Rest assured, we will take immediate steps to rectify the error in the brochure and ensure that accurate information is provided to our customers in the future. Your feedback is invaluable in helping us improve our services and prevent similar issues from occurring again. We understand the impact that missing the night tour had on your trip's conclusion, and we sincerely apologize for any disappointment this caused. If there's anything we can do to make it right or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to provide you with a more positive experience in the future. Best Regards, Customer Support Team
Answer by Daniel RFlagCan I get a future credit for another tour? I have used your company several times and typically there are no glitches.
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There should more frequency to beaches in the Athens.
Review of , following an experience of by HEMANT P.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for your feedback. We understand the importance of providing convenient access to beaches, especially in a city like Athens. We'll certainly take your suggestion into consideration as we continue to evaluate and improve our routes and services. Your input is valuable to us, and we appreciate you sharing your thoughts. If you have any further comments or suggestions, please feel free to let us know. We're here to ensure your experience with us meets your expectations. Thank you for choosing us! Best Regards, Customer Support Team
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Bus tour was excellent. Ear buds allowed several different languages and was very informative. Bus stops were not well marked but seemed to be in theme in Spain (not sure why). We are booked in several cities and this company is excellent
Review of , following an experience of by SHELLY P.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for sharing your experience with us! We're delighted to hear that you found our bus tour to be excellent, with informative multilingual commentary through the earbuds. Your feedback about the bus stops not being well marked is duly noted, and we'll make efforts to improve the visibility of our stops in line with your expectations. We're thrilled to know that you've booked with us in several cities and that you find our company to be excellent. Providing exceptional service across all our locations is important to us, and we're grateful for your support and feedback. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure your experiences with us continue to be enjoyable and memorable. Thank you for choosing us for your tours! Best Regards, Customer Support Team
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Waited over 1hour for the bus to turn up, then the driver went off the route to pick up his groceries.
Review of , following an experience of by NEVILLE J.
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Problemlose Bestellung. Vor Ort alles prima geklappt.
Review of , following an experience of by WOLF-HINRICH S.
Answer by city-sightseeing.comFlagLieber geschätzter Kunde, es freut uns sehr zu hören, dass Sie keine Probleme beim Navigieren auf unserer Website, beim Bezahlen oder beim Einlösen von Tickets hatten! Ein reibungsloses und problemloses Erlebnis für unsere Kunden ist unsere oberste Priorität, und wir freuen uns, dass wir Ihre Erwartungen in diesen Bereichen erfüllen konnten. Wenn Sie weitere Anmerkungen haben oder wenn wir Ihnen bei irgendetwas anderem behilflich sein können, lassen Sie es uns bitte wissen. Wir sind dafür da, dass Ihre Erfahrung mit uns reibungslos und angenehm bleibt. Vielen Dank, dass Sie sich für uns entschieden haben! Mit freundlichen Grüßen, Kunden-Support-Team
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Really enjoyed the bus tour. Easy to use and a perfect way to see Dubai.
Review of , following an experience of by PAULINE R.
Answer by city-sightseeing.comFlagDear Valued Customer, We're thrilled to hear that you really enjoyed the bus tour in Dubai! Providing an easy-to-use and perfect way to see the city is exactly what we aim for. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure your experience with us remains excellent. Thank you for choosing our tour, and we hope to welcome you back for more adventures in the future! Best Regards, Customer Support Team
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The trip was globally OK BUT very difficult to find the stops in the street. They série not very visible. In addition, the comments were not synchronized with the trip.
Review of , following an experience of by JEANNINE R.
Answer by city-sightseeing.comFlagDear Valued Customer, We're sorry to hear about the difficulties you encountered in finding the bus stops and the lack of synchronization with the commentary during your trip. Providing clear signage and synchronized commentary are important aspects of ensuring a smooth and enjoyable experience for our passengers, and we apologize for falling short in these areas. We will review the visibility of our bus stops and explore ways to make them more easily identifiable to passengers, especially those who may be unfamiliar with the area. Additionally, we will address the synchronization issues with the commentary to ensure that it aligns more closely with the journey and enhances your overall experience. Thank you for bringing these concerns to our attention, and we apologize for any inconvenience or frustration they may have caused. Your feedback is valuable to us, and we will use it to make necessary improvements to our services. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Best Regards, Customer Support Team
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No audio, no replacement . Pointless could have got the normal bus
Review of , following an experience of by JACK K. *
*Pseudonymized data at the request of the author
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Tour intéressant pour faire un survol de la région….
Review of , following an experience of by DENIS B.
Answer by city-sightseeing.comFlagCher client, Il semble que vous trouviez notre visite touristique intéressante pour avoir un aperçu de la région. Nous sommes ravis d'entendre cela! Nos visites sont conçues pour offrir un aperçu complet et pratique des principales attractions de la région. Si vous avez d'autres questions ou si vous avez besoin de plus d'informations sur nos circuits, n'hésitez pas à nous le faire savoir. Nous sommes là pour vous aider à planifier une expérience touristique mémorable. Merci de votre intérêt pour notre visite et nous espérons vous accueillir bientôt à bord! Avec mes meilleures salutations, L'équipe d'assistance à la clientèle
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Very good
Review of , following an experience of by SEAN S. *
*Pseudonymized data at the request of the author
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for your positive feedback! We're thrilled to hear that you had a very good experience. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We appreciate your support and hope to have the opportunity to serve you again in the future! Best Regards, Customer Support Team
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The buses are very outdated and sits are dirty, Speakers work only sometimes. Waiting times are quite long. We’ve been waiting 25 minutes while competitors came on same bus stop three times. Won’t recommend.
Review of , following an experience of by PRZEMYSLAW M.
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The commentary is very poor quality and often doesn’t match where the bus is. The recording is mainly music through all routes. I would definitely go yellow or blue bus purchase.
Review of , following an experience of by MICHELE L.
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Tutto ok
Review of , following an experience of by ROSARIO B.
Answer by city-sightseeing.comFlagGentile cliente, Siamo lieti di sapere che tutto sia andato bene! Se hai ulteriori domande o richieste, non esitare a contattarci. Grazie per aver scelto il nostro servizio e speriamo di darti il benvenuto nuovamente presto! Buon viaggio! Cordiali saluti, Team di assistenza clienti
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Excellent ease of purchase. Lots of bus stops in all areas of interest. Regular buses. Value fir money for money
Review of , following an experience of by SHARON T.
Answer by city-sightseeing.comFlagDear Valued Customer, We're thrilled to hear that you found our purchasing process easy and that our bus stops covered all areas of interest. Ensuring convenience and accessibility for our customers is a top priority, and we're pleased that you found value in our service. Your feedback about the regularity of our buses is appreciated, and we'll continue to strive for excellence in providing timely transportation. Thank you for choosing us, and we look forward to serving you again in the future. If you have any further comments or questions, please feel free to reach out. Safe travels! Best Regards, Customer Support Team
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We experienced some technical problems and had to leave the bus twice to hop onto another one . The audio tour was not working for more than half of the tour ..
Review of , following an experience of by ANN CHRISTINE S.
Answer by city-sightseeing.comFlagDear Valued Customer, We apologize for the inconvenience you experienced due to technical problems during your bus tour. It's disheartening to hear that you had to leave the bus twice to switch to another one and that the audio tour was not working for more than half of the tour. Ensuring that all technical aspects of our tours are functioning properly is a priority for us, and we regret that we fell short of meeting this standard during your experience. We will investigate the issues you encountered with the audio tour and take immediate steps to address any underlying technical issues to prevent similar incidents from happening in the future. Additionally, we will review our maintenance procedures and provide additional training to our staff to ensure that our buses are in optimal condition and that technical problems are identified and resolved promptly. We understand the impact that these issues had on your tour experience, and we sincerely apologize for any disappointment or frustration caused. If there's anything we can do to make it right or if you have any further concerns, please don't hesitate to reach out to us directly. Your feedback is important to us, and we appreciate your understanding as we work to improve our services. Best Regards, Customer Support Team
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Very satisfied. Good commentary, careful driving, good timing.
Review of , following an experience of by HEATHER B.
Answer by city-sightseeing.comFlagDear Valued Customer, We're thrilled to hear that you were very satisfied with your experience! Providing informative commentary, safe driving, and timely service are top priorities for us, and we're delighted that we met your expectations in these areas. Your satisfaction is our ultimate goal, and we appreciate your positive feedback. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. Thank you for choosing us, and we hope to welcome you aboard again in the future! Best Regards, Customer Support Team
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Easy booking, my only suggestion would be to have approximate time pick ups for each location. We had to guess when the bus would arrive as we joined at # 17.
Review of , following an experience of by JENNIFER. R.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for your feedback! We're glad to hear that you found the booking process easy. We appreciate your suggestion regarding providing approximate pickup times for each location, as this could greatly enhance the experience for our customers. We'll definitely take this into consideration for future improvements to our service. If you have any further comments or suggestions, please feel free to share them with us. We value your input and hope to provide you with an even better experience next time. Thank you for choosing us for your journey! Best Regards, Customer Support Team
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Easy to book and a good price.
Review of , following an experience of by RACHEL B.
Answer by city-sightseeing.comFlagDear Valued Customer, We're delighted to hear that you found it easy to book your experience with us and that you also found it to be a good value! Providing a seamless booking process and offering competitive pricing are important aspects of our service. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we look forward to providing you with an excellent experience! Best Regards, Customer Support Team
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The customer service at the starting point is terrible. The guy was on the phone and pretended the few groups waiting to ask him questions about registration did not exist he just gingerly continued on his call. Secondly the auto guide of the bus doesn’t tell you what to look at if it’s on the left or right so we had to play the guessing game. So we did not get any more information about Sevilla. Horrible tour and totally worth skipping. Phew
Review of , following an experience of by KENNETH D.
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Website was easy to use.
Review of , following an experience of by SARAH M.
Answer by city-sightseeing.comFlagDear Valued Customer, We're glad to hear that you found our website easy to use! Ensuring a seamless online experience for our customers is important to us. If you have any suggestions for further improvement or if there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing us, and we hope to provide you with excellent service again in the future! Best Regards, Customer Support Team
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Easy to book, however waited over an hour at stop to get on red line and discovered there was a driver "strike". called for support and received no direction or alternative and couldn't guarantee a pick up. we were eventually picked up. Our understanding bus ran until 9, but not instructed it was only the red line that ran till 9, and blue line until 7 so we were dropped at 7 in a location not near where we picked it up and had to take a taxi. instructions were not clear. thank you
Review of , following an experience of by JOSEPH M. *
*Pseudonymized data at the request of the author
Answer by city-sightseeing.comFlagDear Valued Customer, We apologize for the inconvenience and confusion you experienced during your bus tour, including the unexpected driver strike and the lack of clear instructions regarding the bus schedules. Providing clear communication and reliable service is important to us, and we regret that we fell short of meeting your expectations in these areas. We understand how frustrating it must have been to wait for over an hour at the stop and then to be dropped off at a location that was not near where you initially boarded the bus, necessitating a taxi ride. We will review our communication procedures to ensure that passengers are promptly informed of any disruptions to service, such as driver strikes, and provided with clear instructions or alternatives for transportation. Additionally, we will ensure that our instructions regarding bus schedules are clearer and more detailed to avoid any confusion in the future. We apologize for any inconvenience or inconvenience this may have caused you. Thank you for bringing these concerns to our attention, and we appreciate your understanding. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to provide you with a smoother and more enjoyable experience in the future. Best Regards, Customer Support Team
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Liars and cheats! Charged me for services not delivered, including a cathedral tour. Avoid! A fraudulent operation. I am pursuing a refund from Visa, because they do not take responsibility.
Review of , following an experience of by MILO J.
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There is an accent that struggled me to well understand the tour into French
Review of , following an experience of by PHOEBE L. *
*Pseudonymized data at the request of the author
Answer by city-sightseeing.comFlagDear Valued Customer, We apologize for any difficulty you experienced in understanding the tour commentary due to the accent. Clear communication is essential to ensure that all passengers can fully enjoy and engage with the tour experience, and we regret that the accent hindered your understanding. We will take your feedback into consideration and explore ways to improve the clarity and comprehensibility of the commentary, especially for non-native speakers of the language. This may include providing additional training to our tour guides or offering alternative language options that are more accessible to all passengers. Thank you for bringing this to our attention, and we apologize for any frustration or inconvenience it may have caused. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable tour experience in the future. Best Regards, Customer Support Team
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I found the audio commentary to be very lacking with a lot of music and not much information or description of things on the tour
Review of , following an experience of by ROB K.
Answer by city-sightseeing.comFlagDear Valued Customer, We apologize for the disappointment you experienced with the audio commentary during your tour. Providing informative and engaging commentary is essential to enhance our passengers' experience and showcase the highlights of the tour effectively. We regret that the commentary fell short of your expectations and consisted mainly of music rather than detailed descriptions of the sights. Your feedback is invaluable to us, and we will review our audio commentary content to ensure that it provides a more comprehensive and informative narrative of the tour's attractions. We will work to strike a better balance between music and commentary, focusing on delivering meaningful insights and descriptions that enrich your experience. Thank you for bringing this to our attention, and we apologize for any frustration or dissatisfaction it may have caused. If there's anything else we can do to improve your experience or if you have any further feedback, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfying tour experience in the future. Best Regards, Customer Support Team
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The bus takes you to all major places around Gozo. Driving around the island such bus requires good experience, drivers made a good job in this respect. Staff was not really friendly, just stressed about being late. We experienced some uncomfortable situation upon boarding at the port as driver and one staff member had pretty strong discussion between them in local language while we were in process of redeeming the voucher. No additional care about customer satisfaction. We did not get flyer with timetable when redeeming the voucher for bus ticket. When getting on board of bus we realized that 3 out of 3 times we boarded bus headphone connector in the seat was not working. It was to late to change the seat as other seats were already taken. Last 4th round when we boarded the bus there were no available seats left so we could not use the audio at all. That means audio guide was not really available during the trip for one or both of us. Busses were not really following the schedule so this required some longer wait at each bus stop. Overall the experience was good about getting where we wanted to get. What could improve is staff friendliness, bus maintenance ensuring headphone sockets are working. Also improving bus frequency to collect all passengers later at the afternoon to reach the port in comfortable way would be a plus.
Review of , following an experience of by MARTIN P.
Answer by city-sightseeing.comFlagDear Valued Customer, We apologize for the multiple issues you encountered during your bus tour experience around Gozo. It's disheartening to hear about the lack of friendliness from the staff, uncomfortable situations, and technical issues with the headphones and bus maintenance. Providing a positive and seamless experience for our customers is our top priority, and we regret that we fell short of meeting your expectations in these areas. We will address your feedback with our team, including providing additional training to staff members to ensure a more welcoming and customer-focused approach. Additionally, we will investigate the technical issues with the headphone sockets and implement measures to ensure they are in proper working order for future tours. Improving bus frequency and adherence to the schedule is also crucial, and we will review our operations to identify areas for improvement in this regard. We understand the importance of timely transportation, especially when passengers are relying on the service to reach their destinations comfortably and efficiently. Thank you for bringing these concerns to our attention, and we apologize for any inconvenience or frustration they may have caused. Your feedback is invaluable to us as we strive to improve our services and provide a better experience for our customers. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to provide you with a smoother and more enjoyable experience in the future. Best Regards, Customer Support Team
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Confusion over booking confirmation, never received email with confirmation. Staff able to sort out but delays
Review of , following an experience of by VANESSA R. *
*Pseudonymized data at the request of the author
Answer by city-sightseeing.comFlagDear Valued Customer, We apologize for the confusion and delay you experienced in receiving your booking confirmation email. It's important that our customers receive timely and accurate confirmation of their bookings, and we regret any inconvenience this may have caused you. We're glad to hear that our staff were able to assist you in sorting out the issue, but we understand that the delay may have been frustrating. We will review our booking confirmation process to identify any potential issues and take steps to ensure that future confirmations are sent promptly and efficiently. Thank you for bringing this matter to our attention, and we apologize for any inconvenience or frustration it may have caused. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to provide you with a smoother and more enjoyable experience in the future. Best Regards, Customer Support Team
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Ordering on your site could be challenging, but at least I was glad to find a members discount
Review of , following an experience of by OLENA M.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for your feedback. We apologize for any challenges you encountered while ordering on our website. Your experience is important to us, and we're continuously working to improve our online platform to make it more user-friendly. We're glad to hear that you were able to find a member's discount, and we hope it added value to your experience. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your support and hope to provide you with a smoother booking experience in the future! Best Regards, Customer Support Team
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Well organized tour
Review of , following an experience of by CHIRAG M.
Answer by city-sightseeing.comFlagDear Valued Customer, We're thrilled to hear that you found our tour well-organized! Providing a seamless and enjoyable experience for our customers is our top priority, and we're glad we could meet your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing us, and we hope to welcome you back for another fantastic tour in the future! Best Regards, Customer Support Team
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Es funktionierte einwandfrei
Review of , following an experience of by ZACH E. *
*Pseudonymized data at the request of the author
Answer by city-sightseeing.comFlagLieber geschätzter Kunde, Es freut uns zu hören, dass alles einwandfrei funktioniert hat! Unser Ziel ist es, Ihnen eine reibungslose und angenehme Erfahrung zu bieten. Vielen Dank für Ihr positives Feedback! Wenn Sie weitere Kommentare oder Fragen haben, stehen wir Ihnen gerne zur Verfügung. Vielen Dank, dass Sie sich für uns entschieden haben, und wir freuen uns darauf, Sie bald wieder begrüßen zu dürfen! Mit freundlichen Grüßen, Kunden-Support-Team
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I took my family on this bus and my autistic son who loved it but it would of been better if there was an actual person telling you about the places u visited instead of earphones and to tell you where to get it off at and stuff
Review of , following an experience of by SARAHJANE L.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for sharing your experience with us, and we're glad to hear that your son enjoyed the bus tour! We appreciate your feedback regarding the preference for a live guide rather than recorded commentary. We understand that having a personal touch can enhance the experience, especially for individuals with special needs like your son. We'll take your suggestion into consideration as we continue to improve our services to better accommodate all our guests. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support and hope to have the opportunity to welcome you and your family back for another memorable experience in the future! Best Regards, Customer Support Team
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We waited more Than 40 min for a bus. The trip was badly described, the map unspecific and the driver didn’t announce the stops. In the first bus the audio was broken and the driver was in a bad mood
Review of , following an experience of by BERIT P.
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Would not buy tickets from tjisncompany
Review of , following an experience of by YAN Z.
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Website is fine enough. Easy to book tickets. But route map is inaccurate - see full review below.
Review of , following an experience of by JENNY H.
Answer by city-sightseeing.comFlagDear Valued Customer, We apologize for any inconvenience caused by inaccuracies in our route map. Ensuring that our route information is accurate and up-to-date is essential for providing a smooth and reliable experience for our customers, and we regret that we fell short in this regard. We take your feedback seriously and will investigate the discrepancies in our route map to ensure that it reflects the actual tour routes accurately. Additionally, we will review our processes for updating and maintaining route information to prevent similar issues from occurring in the future. Thank you for bringing this matter to our attention, and we apologize for any frustration or inconvenience it may have caused you. Your feedback helps us to continually improve our services, and we appreciate your understanding as we work to address this issue. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to provide you with a better experience in the future. Best Regards, Customer Support Team
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Route was not ideal. Commentary was very bland
Review of , following an experience of by SMITH S.
Answer by city-sightseeing.comFlagDear Valued Customer, We apologize for the disappointment you experienced with the route and commentary during your tour. Providing an engaging and informative experience for our passengers is important to us, and we regret that we fell short of meeting your expectations in these areas. We will take your feedback into consideration and review our route to identify areas for improvement. Additionally, we will work to enhance our commentary to make it more engaging and insightful, ensuring that it adds value to your tour experience. Thank you for bringing these concerns to our attention, and we apologize for any inconvenience or disappointment they may have caused you. Your feedback is invaluable to us as we strive to improve our services and provide a better experience for our customers. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable tour experience in the future. Best Regards, Customer Support Team
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We didn't enjoy the site-seeing bus. The seats are very cramped and not much room. I am fairly small, but I guess if tall or larger than me it would be very uncomfortable. The start stopping of the bus in traffic and traffic lights made the journey very bumpy and rough. The plug in headphones were OK, but we could not get the volume to a high enough level to overcome the bus engine noise. Announcements from the driver giving stop numbers were also hard to hear.
Review of , following an experience of by PETER D.
Answer by city-sightseeing.comFlagDear Valued Customer, We're sorry to hear that your experience on the sightseeing bus was not enjoyable due to cramped seating, bumpy rides, and difficulties with the headphones and announcements. Providing a comfortable and smooth journey for our passengers is important to us, and we apologize for falling short of meeting your expectations in these areas. We will address your feedback with our team and explore ways to improve the comfort of the seating, minimize the impact of traffic-related stops and starts, and enhance the audio experience for passengers. This may include adjusting the volume levels of the headphones and improving the clarity of announcements from the driver. Thank you for bringing these concerns to our attention, and we apologize for any inconvenience or discomfort they may have caused you. Your feedback is valuable to us as we strive to improve our services and provide a better experience for our customers. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable sightseeing experience in the future. Best Regards, Customer Support Team
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Was a goid trip.
Review of , following an experience of by NICOLE V.
Answer by city-sightseeing.comFlagDear Valued Customer, We're delighted to hear that you had a good trip! Thank you for choosing us for your journey. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We appreciate your feedback and hope to welcome you back for another enjoyable experience in the future! Best Regards, Customer Support Team
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Didn’t see the monuments, bad photo opportunity
Review of , following an experience of by EVA S.
Answer by city-sightseeing.comFlagDear Valued Customer, We apologize for the disappointment you experienced with the bus tour's lack of visibility of monuments and poor photo opportunities. Providing access to iconic landmarks and ensuring excellent photo opportunities are key aspects of our tours, and we regret that we fell short of meeting your expectations in this regard. We will review our tour routes and schedules to ensure that they offer ample opportunities for passengers to see and photograph the monuments and landmarks of the city. Additionally, we will explore ways to enhance the visibility of these attractions during the tour, such as adjusting routes or schedules to optimize viewing times. Thank you for bringing this matter to our attention, and we apologize for any inconvenience or frustration it may have caused you. Your feedback is invaluable to us as we strive to improve our services and provide a more satisfying experience for our customers. Best Regards, Customer Support Team
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On a rainy tour of Toronto disappointed! The bus was leaking quite a bit. The tour guide was knowledgeable but hard to hear/understand. It was pretty cold and uninspiring for £70 in April. If you like a bus tour go with it, but so expensive for what it is!
Review of , following an experience of by MICHELLE B.
Answer by city-sightseeing.comFlagDear Valued Customer, We are sorry to hear that your experience on the bus tour of Toronto was disappointing due to leaking, difficulty hearing the guide, and the overall uninspiring atmosphere. Your comfort and enjoyment are important to us, and we regret that we fell short of providing a satisfying experience on this occasion. We will address the issues you mentioned with our team, including ensuring that our buses are properly maintained to prevent leaks and improving the audio quality for better clarity during the tour commentary. Additionally, we will review our pricing structure to ensure that it reflects the value offered to our customers. Thank you for bringing these concerns to our attention, and we apologize for any inconvenience or dissatisfaction they may have caused you. Your feedback is valuable to us as we strive to improve our services and provide a more enjoyable experience for our customers. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Best Regards, Customer Support Team
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Email confirmation and ticket never arrived!
Review of , following an experience of by JOHN S.
Answer by city-sightseeing.comFlagDear Valued Customer, We are sorry to hear about the trouble with your email confirmation and ticket not arriving. We would recommend you reaching out to customer@city-sightseeing.com via email with your booking details to get assistance. They should be able to help resolve the issue and ensure you have the necessary documentation for your tour. If you have any other questions or need further assistance, feel free to ask! Best Regards, Customer Support Team
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Nettisivu oli selkeä ja ostaminen helppoa.
Review of , following an experience of by KIRSTI L.
Answer by city-sightseeing.comFlagHyvä arvostettu asiakas, Kiitos palautteestasi! Olemme iloisia, että koit nettisivumme selkeäksi ja ostamisen helpoksi. Pyrimme tarjoamaan vaivattoman ja sujuvan käyttökokemuksen kaikille asiakkaillemme, joten on hienoa kuulla, että onnistuimme tässä tavoitteessa. Jos sinulla on muita kommentteja tai jos voimme auttaa sinua jollain muulla tavalla, älä epäröi ottaa meihin yhteyttä. Arvostamme palautettasi ja toivomme voivamme palvella sinua uudelleen tulevaisuudessa! Ystävällisin terveisin, Asiakastukitiimi
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Easy to use. Takes a bit too long to make changes but otherwise delivers as promised.
Review of , following an experience of by K SCOTT H.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for your feedback! We're glad to hear that you found our service easy to use and that we delivered as promised. We apologize for any inconvenience caused by the time it takes to make changes and will take your feedback into consideration as we work to improve our processes. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We appreciate your support and hope to have the opportunity to serve you again in the future! Best Regards, Customer Support Team
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My son absolutely loved the tour, it saved our legs from walking and meant we could pack in so much more to our trip to York. The buses stopped at all the places we needed them to and were very frequent, they were every 15mins but we ended up waiting less than 5 minutes each time.
Review of , following an experience of by ABBIE S.
Answer by city-sightseeing.comFlagDear Valued Customer, We're thrilled to hear that your son absolutely loved the tour and that it enhanced your trip to York! Providing a convenient and enjoyable experience for our customers is our top priority, and we're delighted that our hop-on-hop-off buses saved you from walking and allowed you to explore more of the city. It's fantastic to hear that the buses stopped at all the places you needed them to and that they were very frequent, making your wait times minimal. Thank you for sharing your positive experience with us, and we hope to have the pleasure of welcoming you back on board for another memorable journey in the future! If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. Safe travels! Best Regards, Customer Support Team
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The drivers were nice but the path seemed very limited & we both had the audio changed to Chinese languages randomly. At one seat the headphones could not be plugged in.
Review of , following an experience of by JILL E.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for sharing your experience with us, and we apologize for the inconveniences you encountered during your tour. We appreciate your feedback regarding the limited path and the issues with the audio, as well as the headphone plug. We strive to provide a seamless and enjoyable experience for all our passengers, and we're sorry that we fell short of your expectations on this occasion. Rest assured, we take your feedback seriously and will address these issues with our team to ensure they are resolved promptly. We value your input as it helps us improve our services for future guests. If there's anything else we can do to assist you or if you have any further comments, please feel free to reach out to us. We appreciate your understanding and hope to have the opportunity to make it up to you in the future with a more positive experience. Best Regards, Customer Support Team
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Was great way to get bearings and learn some interesting information. Was tricky when commentary was behind th bus location so missed a few places, as already passed..
Review of , following an experience of by KAREN E.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for sharing your experience with us! We're delighted to hear that you found our tour to be a great way to get your bearings and learn interesting information about the area. We appreciate your feedback regarding the timing of the commentary in relation to the bus location. We understand how this could be challenging and result in missing some places along the route. We will certainly take your feedback into consideration to improve the timing of the commentary so that it aligns better with the locations being passed. Your input helps us enhance the experience for all our passengers, and we're grateful for it. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back for another enjoyable tour in the future. Best Regards, Customer Support Team
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Relative to many other hop-on, hop-off tours that we have done, we found the audio very superficial, lacking detail and delivered with a heavy accent which many it difficult to understand.
Review of , following an experience of by EVA L. *
*Pseudonymized data at the request of the author
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Great informative tour
Review of , following an experience of by ZUHOOR A.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for your feedback! We're thrilled to hear that you found our tour informative. Providing insightful and engaging experiences for our customers is a top priority, and we're glad we could meet your expectations. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We appreciate your support and hope to welcome you back for another great tour in the future! Best Regards, Customer Support Team
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The Tour is not really interesting. The Boot in the evening was so full that we couldn't go on it. The only interesting thing was the walk. But you don't need to buy an hop-on-hop-off ticket for this.
Review of , following an experience of by HERBERT L.
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We have done many hop on hop off tours as a great way to see the city and this one was terrible. We would only get 30 seconds of information. Zero information on the stops or places we were arriving to. Not enough buses so we waited for a long time to get on then got out at a stop and were never able to get back on to finish the tour. Complete waste of money Does not show a timetable to get picked up so we’re unaware of the large gaps. Only after we booked was the timetable show. To us
Review of , following an experience of by STEPHANIE R.
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I expected more Information, less music. With Bad Weather it was too cold to sit downstairs as cold/rain came from open platform.
Review of , following an experience of by ANNETTE R.
Answer by city-sightseeing.comFlagDear Valued Customer, We apologize for the disappointment with the lack of information and excessive music during the tour, as well as the discomfort caused by the cold and rainy weather. Your comfort and satisfaction are important to us, and we regret that we didn't meet your expectations on this occasion. We will take your feedback into consideration and work to improve the balance between commentary and music during the tour to provide a more informative experience. Additionally, we will explore solutions to address the issue of cold and rain coming from the open platform, such as providing better shelter or alternative seating arrangements. Thank you for bringing these concerns to our attention, and we apologize for any inconvenience or discomfort they may have caused you. Your feedback helps us to continually improve our services, and we appreciate your understanding as we work to address these issues. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to provide you with a better experience in the future. Best Regards, Customer Support Team
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The website was OK - it prompted me to input a discount code so a quick search online got me a discount - worth having and checking!
Review of , following an experience of by TOR M.
Answer by city-sightseeing.comFlagDear Valued Customer, We're pleased to hear that you found the website satisfactory and were able to take advantage of a discount code! We strive to make the booking process as smooth as possible for our customers, and we appreciate your feedback. Discount codes can indeed be a great way to save, so we're glad you were able to find one and apply it to your purchase. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. Thank you for choosing us, and we hope you have a fantastic experience! Best Regards, Customer Support Team
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Straightforward
Review of , following an experience of by VAL D.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for your feedback! We're glad to hear that you found your experience with us straightforward. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We appreciate your support and hope to have the opportunity to serve you again in the future! Best Regards, Customer Support Team
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Great bus. And audio tour. Good Value for money. At £44 from 9am to 1800 the following day. Only down side was some of the stops are with out signs telling that’s it’s a sightseeing stop, no number. Drivers are knowledgeable and helpful.
Review of , following an experience of by KAREN J B.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for your feedback! We're thrilled to hear that you found our bus and audio tour to be great value for money. We appreciate your comments about the lack of signs at some stops, and we'll take this into consideration to improve the clarity for our passengers in the future. It's wonderful to hear that our drivers were knowledgeable and helpful throughout your journey. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back for another enjoyable tour in the future! Best Regards, Customer Support Team
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Easy to book tickets. Very informative information provided during the tour. Easy to find the hop on/off stops. Great way to see the city.
Review of , following an experience of by KAREN T.
Answer by city-sightseeing.comFlagDear Valued Customer, We're thrilled to hear that you found it easy to book tickets, that the tour provided informative information, and that you found the hop-on/hop-off stops easy to find! Providing a seamless and informative experience for our customers is our top priority, and we're delighted that we could meet your expectations. It's fantastic to hear that you found the tour to be a great way to see the city. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for another wonderful tour in the future! Best Regards, Customer Support Team
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Good
Review of , following an experience of by KERRI C.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for taking the time to leave us a review! We're glad to hear that you had a positive experience with our hop-on-hop-off bus tour. Providing a convenient and enjoyable way to explore the city is our goal, and we're thrilled that you found it to be good. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your support and hope to welcome you back for another great tour in the future! Best Regards, Customer Support Team
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The bus did not show and we had to take a taxi in Dubai for a long way. I already submitted an official complaint today by email
Review of , following an experience of by NANCY A.
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We waited for over 1.5 hours and the bus never turned up. The Big bus had three of their busses arrive so we gave up and walked to Dublin Castle.
Review of , following an experience of by TREVOR P.
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Good
Review of , following an experience of by JACOPO T.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for taking the time to leave us a review! We're glad to hear that you had a positive experience with our hop-on-hop-off bus tour. Providing a convenient and enjoyable way to explore the city is our goal, and we're thrilled that you found it to be good. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your support and hope to welcome you back for another great tour in the future! Best Regards, Customer Support Team
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Great service. Drivers and ticket sellers were helpful and very nice.
Review of , following an experience of by CONOR M.
Answer by city-sightseeing.comFlagDear Valued Customer, Thank you for your positive feedback! We're delighted to hear that you had a great experience with our service and that our drivers and ticket sellers were helpful and nice. Providing excellent customer service is a top priority for us, and we're thrilled that we met your expectations. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We appreciate your support and hope to have the opportunity to welcome you back in the future for another enjoyable experience! Best Regards, Customer Support Team
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Site is Ok, but when I had problems with payment and tried to contact support, it was awful
Review of , following an experience of by OLENA M.
Answer by city-sightseeing.comFlagDear Valued Customer, We're sorry to hear about the issues you encountered with our support when you had problems with payment. Providing reliable customer support is a priority for us, and we apologize for any inconvenience you experienced. We will investigate the matter further to ensure that our support services meet the expectations of our customers. If there's anything specific you'd like to share about your experience or if there's anything we can do to assist you further, please don't hesitate to reach out. Your feedback is important to us, and we appreciate the opportunity to address any concerns you may have. Thank you for bringing this to our attention, and we hope to have the chance to improve your experience in the future. Best Regards, Customer Support Team
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