Reviews City Sightseeing | All reviews of City Sightseeing

2 / 5 1

Headphones were not working and not a lot of details were given. We had the boat tour as well and were not told where it sails from. We loved the castle but other than that not very interesting.

Review of 18/04/2024, following an experience of 09/04/2024 by CRISTINA V.

Answer by city-sightseeing.com

Dear Valued Customer, We're truly sorry to hear about the issues you encountered during your tour, including the malfunctioning headphones and the lack of detailed information provided. Ensuring that all equipment is in proper working order and that guests receive comprehensive information is a top priority for us, and we apologize for falling short in this regard. Your feedback about the boat tour departure location not being clearly communicated is concerning, and we apologize for any confusion or inconvenience this caused. Clear communication is essential to ensuring a smooth and enjoyable experience for our guests, and we regret any frustration this oversight may have caused. We appreciate your positive feedback about the castle visit, and we're glad to hear that you enjoyed that part of the tour. We will take your comments into consideration as we work to improve our tours and enhance the overall experience for our guests. If there's anything else you'd like to share or if there's anything we can do to assist you further, please don't hesitate to reach out. Thank you for bringing these issues to our attention, and we apologize for any inconvenience you may have experienced during your tour. Best Regards, Customer Support Team

4 / 5 1

Easy to use, clear and to the point. Nothing fancy.

Review of 18/04/2024, following an experience of 23/03/2024 by KATHERINE S.

Answer by city-sightseeing.com

Dear Valued Customer, Thank you for your feedback! We're glad to hear that you found our service easy to use and straightforward. Providing a clear and efficient experience for our customers is important to us, and we appreciate your acknowledgment of that. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We value your feedback and hope to have the opportunity to serve you again in the future! Best Regards, Customer Support Team

5 / 5 1

Entertaining narrative and clean vessel.

Review of 18/04/2024, following an experience of 10/04/2024 by HELEN F.

Answer by city-sightseeing.com

Dear Valued Customer, We're thrilled to hear that you found our tour entertaining and enjoyed the clean vessel! Providing an engaging narrative and maintaining cleanliness are important aspects of our service, and we're delighted that we could meet your expectations in these areas. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable experience in the future! Best Regards, Customer Support Team

3 / 5 1

Basic details are on the website but lots of useful information was missing. Booking tickets was straightforward.

Review of 18/04/2024, following an experience of 09/04/2024 by SIMON L.

Answer by city-sightseeing.com

Dear Valued Customer, Thank you for your feedback. We're glad to hear that booking tickets through our website was straightforward. However, we apologize for the lack of useful information on the website. We strive to provide comprehensive details to our customers to ensure a smooth and enjoyable experience from start to finish. We will review the information available on our website to identify areas where we can provide additional details and useful information to assist our customers better. Your input is valuable to us as we continually strive to improve our services and enhance the overall experience for our customers. If you have any specific suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to provide you with an even better experience in the future. Best Regards, Customer Support Team

4 / 5 1

Nice easy way to get around city, take a little time to familiarise yourself with the change over stops to other routes.

Review of 18/04/2024, following an experience of 10/04/2024 by RICK H.

Answer by city-sightseeing.com

Dear Valued Customer, Thank you for sharing your experience with us! We're delighted to hear that you found our hop-on-hop-off bus tour to be a nice and easy way to get around the city. Your feedback about familiarizing yourself with the changeover stops for other routes is valuable, and we'll take it into consideration to improve the experience for our passengers. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We appreciate your support and hope to have the opportunity to welcome you back for another enjoyable tour in the future! Best Regards, Customer Support Team

1 / 5 1

We have booked a 48hr ticket. As we went to get on this morning we were told that there was a strike and the buses were not running until 4pm. We have lost a whole day and I would like a refund for the day that we have missed.

Review of 18/04/2024, following an experience of 25/03/2024 by STEPHEN B.

Answer by city-sightseeing.com

Dear Valued Customer, We apologize sincerely for the inconvenience caused by the strike, which led to the suspension of our bus services until 4pm. We understand the frustration of losing a significant portion of your booked tour time, and we empathize with your situation. Please rest assured that we take your concerns seriously, and we will do our best to address them promptly. To proceed with your refund request , please contact our customer service team with your booking details via email at customer@city-sightseeing.com. Once again, we apologize for any inconvenience caused and thank you for your understanding. We value your feedback and appreciate your patience as we work to resolve this matter to your satisfaction. Best Regards, Customer Support Team

5 / 5 1

We only had one day in London so it was the perfect way to see "everything" .

Review of 18/04/2024, following an experience of 17/03/2024 by LILLA K.

Answer by city-sightseeing.com

Dear Valued Customer, We're delighted to hear that our tour provided you with the perfect opportunity to see "everything" in London during your limited time there! Our hop-on-hop-off bus tours are designed to offer a comprehensive overview of the city's major attractions, making them ideal for visitors with tight schedules. If you have any photos or memories from your day in London that you'd like to share, we'd love to hear about them. Thank you for choosing us to be a part of your London experience, and we hope to welcome you back for another adventure in the future! Best Regards, Customer Support Team

2 / 5 1

Could be better, it took me a long time to find the website and at the bus stop where we wanted to get on, there was no sign - strange, had to ask all the people if there is such a bus... but there is location in Handy - should show where to go

Review of 18/04/2024, following an experience of 07/04/2024 by LIUDMYLA A.

Answer by city-sightseeing.com

Dear Valued Customer, We apologize for the inconvenience you experienced in finding information about our tour and locating the bus stop. Your feedback about the difficulty finding our website and the lack of signage at the bus stop is concerning, and we understand the frustration this must have caused. Ensuring that our services are easily accessible and clearly signposted is essential to providing a positive experience for our guests, and we regret that we fell short in this instance. We will take your comments into consideration and explore ways to improve our website visibility and provide better signage at bus stops to make it easier for guests to locate us. Thank you for bringing these issues to our attention. Your feedback is invaluable as we work to enhance our services and provide a better experience for all our guests. If there's anything else you'd like to share or if there's anything we can do to assist you further, please don't hesitate to reach out. We appreciate your understanding and apologize for any inconvenience you may have experienced. Best Regards, Customer Support Team

5 / 5 1

the whole trip worked very well ,its not possible to get off and have 45mins at every stop so just pick your favourite. Victoria.Citideli we spent 2 hrs. try and get the 1st trip out .

Review of 18/04/2024, following an experience of 02/04/2024 by ALAN P.

Answer by city-sightseeing.com

Dear Valued Customer, Thank you for sharing your experience with us! We're glad to hear that your trip went smoothly overall. Your advice about prioritizing your favorite stops and aiming for the first trip out is valuable for future travelers. It's great to hear that you had the flexibility to spend extra time at certain locations, like Victoria and Citideli, and we appreciate you sharing your recommendations. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable trip in the future. Best Regards, Customer Support Team

1 / 5 1

No schedule of service is provided online. We had to get on the green line because the blue line only ran every hour from the first stop. Meaning the do not have enough vehicles operating. Then, after getting of at Soa Jorge’s castle we waited an hour and the bus never showed while for of the Grayline buses picked up customers. In addition, we paid for the value package to include all three routes and never finished one. We have used hop-on-hop off tours in many global cities. This one was the absolute worst.

Review of 17/04/2024, following an experience of 09/04/2024 by HARLEY R. *

*Pseudonymized data at the request of the author

Answer by city-sightseeing.com

Dear Valued Customer, We're truly sorry to hear about the numerous issues you encountered during your experience with our hop-on-hop-off tour. Your feedback regarding the lack of a schedule online, infrequent service on certain lines, long wait times, and not being able to complete even one route despite purchasing the value package is deeply concerning, and we apologize for the frustration and inconvenience it caused. Providing reliable and efficient service, as well as ensuring that our customers have access to comprehensive route information, are top priorities for us. We regret that we fell short of meeting these expectations during your tour. We take your feedback very seriously and will conduct a thorough review of our operations to address the issues you've raised. This will include evaluating our scheduling procedures, increasing the frequency of service on high-demand routes, and improving communication regarding route information and wait times. We sincerely apologize for the negative impact this experience has had on your perception of our tour, especially given your positive experiences with similar tours in other cities. We understand the importance of delivering a memorable and enjoyable experience for our customers, and we regret that we did not meet this standard for you. If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly. Your feedback is invaluable to us as we strive to improve our services, and we hope to have the opportunity to regain your trust and provide you with a more positive experience in the future. Best Regards, Customer Support Team

5 / 5 1

Staff was welcoming, tour was very informative. Getting off and back on was very easy and even with ongoing construction in the area, the pick up was not too late from the time the first bus told me to be back for.

Review of 17/04/2024, following an experience of 09/04/2024 by MELISSA G.

Answer by city-sightseeing.com

Dear Valued Customer, Thank you for sharing your experience with us! We're delighted to hear that our staff was welcoming, and that you found the tour to be very informative. It's great to know that getting off and back on the bus was easy for you, and that our pickup timings were accommodating even with ongoing construction in the area. Providing a seamless and informative experience for our customers is our top priority, and we're thrilled that we could meet your expectations. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We appreciate your support and hope to have the opportunity to welcome you back for another enjoyable tour in the future! Best Regards, Customer Support Team

2 / 5 1

Sièges trop étroits; pas assez de place pour les jambes (on se croirait dans un avion EasyJet !); écouteur en partie défaillant. Bref,on peut faire mieux.

Review of 17/04/2024, following an experience of 26/03/2024 by JEAN PAUL G.

Answer by city-sightseeing.com

Cher client, Nous vous remercions de nous avoir fait part de vos commentaires. Nous sommes désolés d'apprendre que votre expérience sur notre circuit en bus hop-on-hop-off n'a pas répondu à vos attentes. Votre confort et votre plaisir sont nos principales priorités, et nous comprenons l'importance de disposer de sièges spacieux et d'équipements fonctionnels pendant votre voyage. Nous vous remercions de votre précieuse contribution et nous ne manquerons pas de tenir compte de vos commentaires dans nos efforts pour améliorer nos services et offrir une expérience plus agréable à tous nos passagers. Si vous souhaitez nous faire part de quelque chose de particulier pour nous aider à nous améliorer, n'hésitez pas à nous contacter. Nous espérons avoir l'occasion de vous accueillir à nouveau à bord à l'avenir et de dépasser vos attentes. Avec mes meilleures salutations, L'équipe d'assistance à la clientèle

5 / 5 1

Easy to use, great way to see the city

Review of 17/04/2024, following an experience of 06/12/2023 by BELLE K.

Answer by city-sightseeing.com

Dear Valued Customer, We're thrilled to hear that you found our service easy to use and that our tour provided a great way to see the city! Providing convenience and an enjoyable experience for our customers is our top priority, and we're delighted that we could meet your expectations. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for another memorable tour in the future! Best Regards, Customer Support Team

1 / 5 1

We are put in the buss like cattle, thrown a pair of the cheapest headphones and listened to a recording that was out of sync with the locations.

Review of 17/04/2024, following an experience of 06/04/2024 by GUSTAVO ALCALÁ A.

Answer by city-sightseeing.com

Dear Valued Customer, We apologize sincerely for the disappointing experience you had during your tour with us. Your feedback about feeling rushed and the quality of the headphones and audio commentary not meeting your expectations is deeply concerning, and we regret any discomfort or frustration it caused. Ensuring that our passengers feel comfortable and valued throughout their tour experience is of utmost importance to us. We understand that feeling like cattle herded onto the bus is not the experience we aim to provide. Additionally, we strive to deliver high-quality audio commentary that enhances the tour experience, and we regret that this was not the case for you. We will investigate the issues you've raised and take immediate steps to address them, including evaluating our boarding process, upgrading the quality of the headphones provided, and ensuring that the audio commentary is synchronized with the locations visited. Your feedback is invaluable to us as we work to improve our services, and we sincerely apologize for falling short of your expectations. Best Regards, Customer Support Team

5 / 5 1

Whole family enjoyed it.

Review of 17/04/2024, following an experience of 01/04/2024 by IAN H.

Answer by city-sightseeing.com

Dear Valued Customer, We're delighted to hear that the whole family enjoyed the tour! Providing a memorable experience for our customers, including families, is always our goal. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your support and hope to welcome you and your family back for another wonderful experience in the future! Best Regards, Customer Support Team

4 / 5 1

Reliable bus service and we could see in app when was due - we were NOT offered headphones when we first boarded and had to seek them out

Review of 17/04/2024, following an experience of 09/04/2024 by DIANE N.

Answer by city-sightseeing.com

Dear Valued Customer, Thank you for sharing your experience with us. We're glad to hear that you found our bus service reliable and that the app provided helpful information about bus timings. However, we apologize for the oversight regarding the headphones not being offered to you initially. Providing headphones for the audio commentary is an important part of the experience, and we regret any inconvenience this may have caused. Your feedback is valuable to us, and we will address this with our team to ensure that all passengers are offered headphones upon boarding in the future. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We appreciate your support and hope to have the opportunity to welcome you back for another enjoyable tour in the future! Best Regards, Customer Support Team

2 / 5 1

Sorry, can’t say much good. Pick ups were not marked and we wasted 1.5 hours trying to find the first one. Not many interesting stories or stops. Audio broke and the driver did commentary mostly about her son and his high school. Buses were late 25 minutes and we were afraid to leave where we were dropped off. Crazy! We ended up walking for miles on our own. Can’t recommend

Review of 17/04/2024, following an experience of 07/04/2024 by MARY GRACE B.

Answer by city-sightseeing.com

Dear Valued Customer, We sincerely apologize for the frustrating experience you had during your hop-on-hop-off bus tour. It's disheartening to hear that your journey was marred by difficulties in finding the pick-up points, lack of interesting commentary, technical issues with the audio, delays, and unhelpful commentary from the driver. Your feedback highlights areas where we clearly fell short of our standards, and we're deeply sorry for any inconvenience and disappointment caused. Ensuring clear and well-marked pick-up points is essential for a smooth experience, and we regret that this was not the case during your tour. Additionally, we understand the importance of engaging and informative commentary during the tour, and we apologize for the lack of interesting stories and stops. Technical issues with the audio and delays in bus arrivals are unacceptable, and we are committed to addressing these issues promptly to prevent recurrence in the future. We also apologize for any discomfort caused by the driver's unrelated commentary. Your experience is not reflective of the level of service we aim to provide, and we appreciate you bringing these concerns to our attention. We will be reviewing our processes and making necessary improvements to ensure a more enjoyable and seamless experience for our passengers in the future. Once again, we apologize for the inconvenience and disappointment you experienced during your tour. Best Regards, Customer Support Team

Answer by Mary Grace B

Thank you for your response. It was very nice of you to write back. My husband and I are both impressed with your very well written and sympathetic response that addressed all the issues. Five stars for you!

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5 / 5 1

Excellent audio, very friendly staff, well planned routes. Keep up the good work!!!

Review of 17/04/2024, following an experience of 08/04/2024 by RICARDO F.

Answer by city-sightseeing.com

Dear Valued Customer, Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our audio commentary, friendly staff, and well-planned routes. Providing a memorable and enjoyable experience for our passengers is our top priority, and we're delighted that we could meet your expectations. Your encouragement means a lot to us, and we will definitely keep up the good work! If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We appreciate your support and hope to have the opportunity to welcome you back for another great experience in the future! Best Regards, Customer Support Team

4 / 5 1

I's ok. To improve: -frequency -seats -mobile coverage of the upper floor

Review of 17/04/2024, following an experience of 08/04/2024 by LUISA G.

Answer by city-sightseeing.com

Dear Valued Customer, Thank you for your feedback! We appreciate your suggestions for improvement. Increasing the frequency of buses, improving the seating comfort, and ensuring better mobile coverage on the upper floor are all important considerations for enhancing the overall experience for our passengers. We will definitely take these points into account as we continue to make improvements to our service. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back for an even better experience in the future! Best Regards, Customer Support Team

4 / 5 1

Very easy to book online. Had an email with the qr code so could start the bus trip at any stop

Review of 17/04/2024, following an experience of 05/04/2024 by BARBARA S.

Answer by city-sightseeing.com

Dear Valued Customer, We're glad to hear that you found our online booking process very easy! Providing a seamless and convenient experience for our customers is important to us. We're pleased that you received your QR code via email, allowing you to start your bus trip at any stop without hassle. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We appreciate your feedback and hope you had a fantastic time on your bus trip! Best Regards, Customer Support Team

3 / 5 1

Not enough explanations in the guider audio . Most of the time playing music

Review of 17/04/2024, following an experience of 07/04/2024 by ABDULKARIM A.

Answer by city-sightseeing.com

Dear Valued Customer, We apologize for the lack of explanations in the audio guide and the excessive playing of music during your tour. Providing informative commentary is essential to enhance the tour experience, and we regret that we fell short of meeting your expectations in this regard. We will review our audio guide content and ensure that it includes more detailed explanations about the sights and attractions along the tour route. Additionally, we will work to strike a better balance between commentary and music to provide a more engaging and informative experience for our passengers. Thank you for bringing this matter to our attention, and we apologize for any disappointment or frustration it may have caused you. Your feedback is invaluable to us as we strive to improve our services and provide a more satisfying experience for our customers. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Best Regards, Customer Support Team

2 / 5 1

Purchased tickets because it said there was the option of kids’ commentary and activities. Kids’ commentary was exactly the same as adult - 6 year old lost interest very quickly as commentary targeted adults, using words such as termini, unencumbered and lauded, and suggesting a stop for coffee. Much more poor music than commentary. Many more buses from other companies came past than CitySightseeing.

Review of 17/04/2024, following an experience of 07/04/2024 by CHARLOTTE H. *

*Pseudonymized data at the request of the author

Answer by city-sightseeing.com

Dear Valued Customer, Thank you for taking the time to provide your feedback regarding your experience with our hop-on-hop-off bus tour. We're truly sorry to hear that the kids' commentary and activities did not meet your expectations and that your child's interest was not maintained during the tour. Ensuring an engaging and enjoyable experience for passengers of all ages is important to us, and we sincerely apologize for any inconvenience caused by the lack of suitable content for younger passengers. Your feedback regarding the complexity of the commentary and the need for more child-friendly activities is valuable, and we will certainly review and address these areas to improve our services. We understand the importance of providing a diverse range of entertainment options and informative commentary tailored to different age groups, and we will work to enhance our offerings in this regard. Additionally, we appreciate your observation regarding the frequency of our buses compared to other companies, and we will take steps to ensure that our service remains competitive. Thank you again for bringing these concerns to our attention. We hope to have the opportunity to welcome you and your family aboard again in the future and provide a more enjoyable experience for all. If you have any further feedback or suggestions, please don't hesitate to reach out to us Best Regards, Customer Support Team

3 / 5 1

Site was reasonable, although more details on running schedules, what to expect etc would be helpful

Review of 16/04/2024, following an experience of 07/04/2024 by CRAIG M.

Answer by city-sightseeing.com

Dear Valued Customer, Thank you for your feedback. We're glad to hear that you found our website reasonable, but we apologize for any lack of detail regarding running schedules and what to expect during your experience. Providing comprehensive information to our customers is important to us, and we appreciate your suggestion for improvement. We will review the information available on our website to ensure that it includes more details about running schedules and what customers can expect during their experience with us. Your input is valuable to us as we strive to enhance our website and provide a better experience for our customers. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and hope to have the opportunity to provide you with an even better experience in the future. Best Regards, Customer Support Team

3 / 5 1

It was fine except there was no bus schedule available to check

Review of 16/04/2024, following an experience of 08/04/2024 by ALICIA N.

Answer by city-sightseeing.com

Dear Valued Customer, We apologize for the inconvenience of not having a bus schedule available for you to check during your experience. We understand that having access to a schedule is essential for planning and maximizing your time during the tour. We will work to ensure that bus schedules are readily accessible for our customers in the future, whether through our website, at bus stops, or through other convenient means. Your feedback is valuable to us as we strive to improve our services and provide a better experience for our customers. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out. We appreciate your understanding and hope to have the opportunity to provide you with a smoother and more enjoyable experience in the future. Best Regards, Customer Support Team

3 / 5 1

Good but not super clear on timings

Review of 16/04/2024, following an experience of 08/04/2024 by JUDE M.

Answer by city-sightseeing.com

Dear Valued Customer, Thank you for your feedback. We apologize for any confusion regarding timings during your experience. Ensuring clear and accurate information about timings is important to us, and we regret any inconvenience this may have caused you. We will review our communication methods for providing timings to ensure that they are more clearly conveyed to our customers in the future. If there are specific areas where you feel we can improve or if you have any further feedback, please don't hesitate to let us know. Your input is valuable to us as we strive to enhance our services and provide a better experience for our customers. Best Regards, Customer Support Team

5 / 5 1

Fabulous tour, very informative.

Review of 16/04/2024, following an experience of 08/04/2024 by JAN J.

Answer by city-sightseeing.com

Dear Valued Customer, We're thrilled to hear that you had a fabulous tour and found it very informative! Providing engaging and informative experiences for our passengers is our goal, and we're delighted that we could meet your expectations. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for another memorable tour in the future! Best Regards, Customer Support Team

5 / 5 1

We had an amazing day because of the sightseeing trip. So wonderful to see all the different parts of the municipality from the top floor of the bus on a sunny day! Fantastic!

Review of 16/04/2024, following an experience of 07/04/2024 by JANINE M.

Answer by city-sightseeing.com

Dear Valued Customer, It's fantastic to hear that you had such an amazing day on our sightseeing trip! There's nothing quite like exploring a city from the top floor of a bus, especially on a sunny day. We're thrilled that we could provide you with a wonderful experience and that you enjoyed seeing all the different parts of the municipality. Thank you for choosing us for your sightseeing adventure, and we hope to welcome you back for more fantastic experiences in the future! If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. Safe travels! Best Regards, Customer Support Team

4 / 5 1

I Need MORE and MORE details regarding Monuments and History of the city A lot of music !!!!!!!

Review of 16/04/2024, following an experience of 30/03/2024 by CARLO M.

Answer by city-sightseeing.com

Dear Valued Customer, Thank you for your feedback! We appreciate your suggestion for providing more details regarding the monuments and history of the city during the tour. We understand the importance of offering comprehensive information to enhance the experience for our passengers. Additionally, we'll take your comment about reducing the amount of music into consideration. Striking the right balance between commentary and music is crucial, and we'll work on improving this aspect to better meet your expectations. If you have any further comments or specific details you'd like to see included in the tour, please feel free to let us know. Your feedback helps us improve our services, and we're grateful for it. Thank you for choosing our tour, and we hope to provide you with an even better experience in the future! Best Regards, Customer Support Team

4 / 5 1

Very easy to access and to purchase items

Review of 16/04/2024, following an experience of 08/04/2024 by ADELE P. *

*Pseudonymized data at the request of the author

Answer by city-sightseeing.com

Dear Valued Customer, We're delighted to hear that you found accessing and purchasing items from us to be very easy! Providing a seamless and convenient experience for our customers is a top priority, and we're thrilled that we could meet your expectations in this regard. Thank you for choosing City Sightseeing, and we're glad that we could make your shopping experience hassle-free. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team

5 / 5 1

We had a great day seeing the city

Review of 16/04/2024, following an experience of 08/04/2024 by ALLISON H.

Answer by city-sightseeing.com

Dear Valued Customer, We're thrilled to hear that you had a great day exploring the city with us! Providing memorable experiences for our passengers is what we strive for, and we're delighted that we could contribute to your enjoyment. Thank you for choosing City Sightseeing, and we hope that your adventure with us was filled with fun and discovery. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team

3 / 5 1

Site easy to navigate and buy tickets. Our tickets took over half an hour to come by email and the link to download on the confirmation page didn’t work. This caused stress as we bought online immediately before trying to board. The live chat was useless. Unable to connect to an adviser. I eventually emailed and soon after received my ticket. I don’t get why we need to use the voucher to redeem a paper ticket. This seems to lose the benefits of the electronic ticket. Why can’t we just use the electronic one each time we board?

Review of 16/04/2024, following an experience of 07/04/2024 by CALLUM K.

Answer by city-sightseeing.com

Dear Valued Customer, We're sorry to hear about the difficulties you experienced with receiving your tickets and the inconvenience caused by the non-functional link on the confirmation page. Additionally, we apologize for the frustration with the live chat feature and the need to redeem a paper ticket instead of using the electronic one each time you board. Ensuring a smooth and stress-free experience for our customers is important to us, and we regret that we fell short in this instance. We will investigate the issues with ticket delivery and the non-functional link to ensure that they are resolved promptly to prevent similar issues from occurring in the future. Additionally, we will review our live chat feature to ensure that it is functioning properly and providing effective support to our customers. Regarding the need to redeem a paper ticket instead of using the electronic one each time you board, we will take your feedback into consideration and explore ways to streamline the ticketing process to make it more convenient for our customers. Thank you for bringing these concerns to our attention, and we apologize for any inconvenience or frustration they may have caused you. Your feedback is invaluable to us as we strive to improve our services and provide a better experience for our customers. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your understanding and hope to have the opportunity to provide you with a smoother and more enjoyable experience in the future. Best Regards, Customer Support Team

2 / 5 1

First, the site says that buses come every 33 minutes when you hop off. Definitely not the case, waited over 1.5 hours at multiple stops. You can barely hear or understand the tour guides. For $66 CAD, its definitely NOT worth it.

Review of 16/04/2024, following an experience of 07/04/2024 by TIFFANY B. *

*Pseudonymized data at the request of the author

Answer by city-sightseeing.com

Dear Valued Customer, We sincerely apologize for the inconvenience and frustration you experienced during your hop-on-hop-off bus tour. Waiting for over 1.5 hours at multiple stops is completely unacceptable and falls far short of the reliable service we aim to provide. We understand that timely and frequent bus arrivals are crucial to ensuring a smooth and enjoyable experience for our passengers, and we're deeply sorry that we did not meet this expectation during your tour. Additionally, we're sorry to hear that you found it difficult to hear or understand the tour guides. Clear and informative commentary is essential to enhancing the tour experience, and we regret that we did not meet your expectations in this regard. Your feedback regarding the discrepancy in bus arrival times and the quality of the commentary is incredibly valuable to us, and we will use it to make immediate improvements to our services. We are committed to providing transparent and accurate information to our passengers and ensuring that our tour guides are easily audible and understandable to all. We understand your disappointment, especially considering the cost of the tour, and we apologize for not delivering the value you expected. Please know that we take your concerns seriously, and we will take immediate steps to address them and prevent similar issues from occurring in the future. If there's anything we can do to make this right or if you have any further feedback to share, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we hope to have the opportunity to regain your trust and provide you with a more enjoyable experience in the future. Best Regards, Customer Support Team

2 / 5 1

The blue line was terrible. Not at all scenic. The green line was much more scenic and allowed you to get to St George’s castle. The commentary was extremely minimal. And what there was was quite useless. We have been on other hop on hop off tours around the world that were amazing-Paris, Athens, Cape Town. This one was not- due to the lack of commentary.

Review of 16/04/2024, following an experience of 08/04/2024 by NORMAN W.

Answer by city-sightseeing.com

Dear Valued Customer, We're deeply sorry to hear about your disappointing experience with our blue line tour. Your feedback regarding the lack of scenic views and minimal commentary is valuable to us, and we apologize for not meeting your expectations in this regard. We understand the importance of providing informative and engaging commentary that enhances the overall experience of our tours. We regret that our commentary fell short of providing valuable insights and information about the places you were visiting. Rest assured, we take your comments seriously and will work diligently to improve the quality and content of our commentary to ensure a more enriching experience for our passengers. We're glad to hear that you found the green line more scenic and that it provided access to St. George's Castle. However, we recognize that consistency across all our tour routes is essential, and we will strive to improve the experience on all our lines. We appreciate your comparison with other hop-on-hop-off tours you've taken, and we're truly sorry that we did not meet the standards you've experienced elsewhere. We're committed to learning from your feedback and making the necessary improvements to enhance our tours in the future. Thank you for sharing your thoughts with us, and we hope to have the opportunity to welcome you back in the future to experience the improvements we've made based on your feedback. If you have any further comments or suggestions, please don't hesitate to reach out to us. Your input is invaluable to us as we strive to provide the best possible experience for our passengers. Best Regards, Customer Support Team

1 / 5 1

Very long waits for the bus. Only one bus running the route. The competitor’s busses would arrive 2-3 times before this company’s bus arrived. Company personal lied to us after the bus arrived full and took no one onboard that he was in contact with another bus that would arrive shortly. The bus that arrived was the same one that passed us by with the same driver.

Review of 16/04/2024, following an experience of 08/04/2024 by KERRY C.

Answer by city-sightseeing.com

Dear Valued Customer, We're truly sorry to hear about the extensive wait times you experienced and the misinformation provided by our staff during your recent tour with us. Your feedback regarding the lack of buses running the route, long waits, and misleading communication is deeply concerning, and we apologize for the inconvenience and frustration it caused. Ensuring timely and reliable service is a top priority for us, and we regret that we fell short of meeting your expectations in this regard. We will conduct a thorough review of our operations to address any issues with bus availability and wait times, including evaluating the number of buses assigned to each route and improving coordination between staff and drivers. Additionally, we apologize for the misinformation provided by our staff. Providing accurate and transparent communication is essential to building trust with our customers, and we regret any confusion or frustration caused by the misleading information. Your feedback is invaluable to us as we strive to improve our services, and we appreciate you bringing these issues to our attention. Best Regards, Customer Support Team

1 / 5 1

Poor response by staff for online booked ticket. They were giving preferential treatment to onsite ticket buyers due to their commission. No guidance for river cruise. River cruise left us stranded at other side of visit with no guidance how to come back . No serving of soft drinks. We remains unguided and unattended for complete bus tour (means: where to hop on , where to hop off...etc)

Review of 16/04/2024, following an experience of 06/04/2024 by EJAZ A.

Answer by city-sightseeing.com

Dear Valued Customer, We're deeply sorry to hear about the numerous issues you encountered during your experience with our hop-on-hop-off tour, including poor response from staff, lack of guidance for the river cruise, being left stranded at the other side of the river, and not receiving the expected service of soft drinks. Your feedback is concerning, and we sincerely apologize for the inconvenience and frustration it caused. Ensuring that all of our customers receive equal and attentive service, regardless of how their tickets were purchased, is a fundamental principle for us. We apologize if you felt that onsite ticket buyers were given preferential treatment, and we will address this with our staff to ensure fair and consistent service for all customers. Additionally, we understand the importance of providing clear guidance and assistance throughout the tour experience, including during the river cruise and hop-on-hop-off segments. We regret that you were left feeling unguided and unattended, and we will review our processes to ensure that comprehensive guidance is provided to all passengers. Regarding the issue of being stranded at the other side of the river without guidance on how to return, we apologize for the inconvenience and will work to improve communication and assistance for passengers during the river cruise portion of the tour. We also apologize for the oversight in not serving soft drinks as expected. Providing refreshments is an important aspect of our service, and we regret that this was not provided to you. Your feedback is incredibly valuable to us as we strive to improve our services, and we appreciate you bringing these issues to our attention. Best Regards, Customer Support Team

3 / 5 1

I have two comments which I believe could be improved on. The commentary on a particular place often started after we were already past. In the early stages I didn't even see what was referred to. Toward the end I would turn around and maybe catch a glimpse. The second comment I would make, there was a lot of empty time (music). There were a lot of things that went by that carried no commentary. I know its hard to add everything but there were some long stretches with no commentary but we were passing interesting buildings, status, parks, etc. All in all, a good tour.

Review of 16/04/2024, following an experience of 08/04/2024 by DAVID P.

Answer by city-sightseeing.com

Dear Valued Customer, Thank you for your feedback, and we're glad to hear that you overall enjoyed the tour. We apologize for the issues you experienced with the commentary starting after passing certain points of interest and the long stretches of empty time without commentary. We understand the importance of having commentary synchronized with the points of interest along the route and ensuring that passengers have enough information about the landmarks they're passing. We will work to improve the timing of the commentary to ensure that it aligns better with the locations of the sights and landmarks. Additionally, we will strive to minimize the empty time between commentary segments to provide a more engaging and informative experience for our passengers. Your feedback is valuable to us as we continue to enhance our tour offerings and provide a better experience for our customers. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your understanding and hope to have the opportunity to provide you with an even better tour experience in the future. Best Regards, Customer Support Team

5 / 5 1

Good clean new bus well driven. Plenty supply earphones to many languages & route map info.

Review of 16/04/2024, following an experience of 07/04/2024 by LORRAINE M.

Answer by city-sightseeing.com

Dear Valued Customer, We're thrilled to hear that you had a positive experience on our bus tour! Providing a clean and well-maintained bus, along with a smooth and safe driving experience, is a top priority for us. We're also glad that you found our multilingual audio guides and route map information helpful for your journey. Thank you for choosing City Sightseeing, and we're delighted that we could contribute to your enjoyable sightseeing experience. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team

5 / 5 1

well matained.

Review of 16/04/2024, following an experience of 02/04/2024 by MADHU Y.

Answer by city-sightseeing.com

Dear Valued Customer, Thank you for your feedback! We're glad to hear that you found our services to be well-maintained. Ensuring that our buses and equipment are in top condition is important to us, and we're delighted that our efforts have contributed to a positive experience for you. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team

3 / 5 1

Your route was great but the information given was very minimal and did not align with where the building/monument actually was. It needs to be synced better, tell us whether to look left or right and tell us more about it. At one point, the narrator said, and this will be interesting for Gaudi fans, the place where he did something (can't remember because no other information was given on what he did there). Don't expect people to know the history beforehand. And during the times when no buildings or monuments are being driven by, give some history and or facts about the city. I was quite disappointed with your scripts- it felt very lazy to me. You gave us the absolute bare minimum.

Review of 16/04/2024, following an experience of 08/04/2024 by ANA M.

Answer by city-sightseeing.com

Dear Valued Customer, We apologize for the disappointment you experienced with the tour commentary not providing enough information and not aligning well with the actual locations of buildings and monuments. We understand the importance of providing informative and engaging commentary to enhance the tour experience, and we regret that we fell short of meeting your expectations in this regard. Your feedback is valuable to us, and we will review our commentary scripts to ensure that they provide more detailed and accurate information about the sights and landmarks along the tour route. Additionally, we will work to improve the synchronization of the commentary with the locations of buildings and monuments to provide a more cohesive and immersive experience for our passengers. Thank you for bringing these concerns to our attention, and we apologize for any disappointment or frustration they may have caused you. We appreciate your understanding as we work to address these issues and improve our services for future tours. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to provide you with a better experience in the future. Best Regards, Customer Support Team

5 / 5 1

Would highly recommend this company. Great city tours full of interesting information. Drivers always friendly and efficient. Have used them in many countries and they never disappoint.

Review of 16/04/2024, following an experience of 08/04/2024 by GRAHAM W.

Answer by city-sightseeing.com

Dear Valued Customer, Thank you so much for your wonderful recommendation! We're thrilled to hear that you've had consistently positive experiences with our city tours in multiple countries. Providing interesting and informative tours, along with friendly and efficient drivers, is our aim, and we're delighted that we've been able to meet your expectations each time. Your loyalty and satisfaction mean a lot to us, and we're grateful for your support. If you ever need assistance or have any further feedback to share, please don't hesitate to reach out. We appreciate your continued trust in our services, and we look forward to welcoming you back for more memorable tours in the future. Best Regards, Customer Support Team

1 / 5 1

Please see main commentary below.

Review of 16/04/2024, following an experience of 31/03/2024 by JEAN S.

3 / 5 1

Could be easier to navigate

Review of 16/04/2024, following an experience of 08/04/2024 by CALLUM P. *

*Pseudonymized data at the request of the author

Answer by city-sightseeing.com

Dear Valued Customer, Thank you for your feedback. We apologize for any difficulty you experienced with navigating our website. Making our website user-friendly and easy to navigate is important to us, and we regret that we fell short of meeting your expectations in this regard. We will review the navigation structure of our website to identify areas where improvements can be made to enhance the user experience. Our goal is to ensure that finding information and completing tasks on our website is as straightforward as possible for our customers. If there are specific areas of the website that you found particularly challenging to navigate or if you have any further feedback, please don't hesitate to let us know. Your input is valuable to us as we strive to improve our website and provide a better experience for our customers. Best Regards, Customer Support Team

5 / 5 1

Very nice guide! Selina was so nice and charming - especially with our child. She really took care that he enjoyed too.

Review of 16/04/2024, following an experience of 23/03/2024 by ASTRID S.

Answer by city-sightseeing.com

Dear Valued Customer, Thank you for your lovely feedback! We're thrilled to hear that you had a wonderful experience with our guide, Selina. Providing excellent service and ensuring that all our guests, including children, have a memorable and enjoyable time is what we strive for. We'll be sure to pass along your kind words to Selina and our team. Feedback like yours is incredibly rewarding and motivating for us. Thank you for choosing City Sightseeing, and we hope to have the pleasure of welcoming you and your family back for more memorable experiences in the future. Best Regards, Customer Support Team

5 / 5 1

Very accommodating, beautiful

Review of 16/04/2024, following an experience of 01/04/2024 by DONATO R.

Answer by city-sightseeing.com

Dear Valued Customer, Thank you for your kind words! We're thrilled to hear that you found our service to be accommodating and that you enjoyed the beauty of our tours. Providing a positive and memorable experience for our customers is what we strive for, and we're delighted that we could meet your expectations. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you continue to have the best possible experience with us. Best Regards, Customer Support Team

5 / 5 1

Great tour of Seville and informative. Gives you great bearings for your trip.

Review of 16/04/2024, following an experience of 03/04/2024 by PAMELA J.

Answer by city-sightseeing.com

Dear Valued Customer, We're delighted to hear that you had a great tour of Seville and found it to be informative! Providing insightful and enjoyable experiences for our passengers is what we strive for, and we're thrilled that we could help you get your bearings for your trip in Seville. Thank you for choosing City Sightseeing, and we're glad that we could contribute to your exploration of this beautiful city. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team

3 / 5 1

I found the website very easy to find my destination and to book the tour however, the mobile app wasnt advertised and I would have liked to have been able to download a copy of the bus route, city map.

Review of 16/04/2024, following an experience of 17/03/2024 by LISA M.

Answer by city-sightseeing.com

Dear Valued Customer, Thank you for your feedback. We're glad to hear that you found our website easy to use for finding your destination and booking the tour. We apologize for any inconvenience caused by the mobile app not being advertised, and we appreciate your suggestion for providing a downloadable copy of the bus route and city map. We will take your feedback into consideration and explore ways to make our mobile app more visible to customers, as well as consider adding features such as downloadable bus routes and city maps. Our goal is to provide convenient and useful tools to enhance the experience of our customers. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out. We value your feedback and hope to have the opportunity to provide you with an even better experience in the future. Best Regards, Customer Support Team

4 / 5 1

Really good tour, however the outside screen couldn't be seen due to rain damage, and would occasionally swap language.

Review of 16/04/2024, following an experience of 29/03/2024 by MARY H.

Answer by city-sightseeing.com

Dear Valued Customer, Thank you for sharing your feedback with us, and we're glad to hear that you enjoyed the tour overall. We apologize for any inconvenience caused by the rain damage to the outside screen and the occasional language swapping. Ensuring that all equipment is in optimal condition and providing consistent language options is important to us, and we regret any issues you experienced in this regard. We will address these concerns with our team to ensure that necessary repairs are made promptly and that language options remain stable throughout the tour. Thank you for bringing these issues to our attention, as your feedback helps us improve and enhance our services for future passengers. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team

3 / 5 1

Good audio but bus didn’t stop to let us on at one if the stops!

Review of 15/04/2024, following an experience of 06/04/2024 by SOPHIE H.

Answer by city-sightseeing.com

Dear Valued Customer, We apologize for the inconvenience you experienced when the bus didn't stop to let you on at one of the stops. Ensuring that our buses stop at all designated stops to pick up passengers is essential to providing a reliable and enjoyable tour experience, and we regret that we fell short in this instance. We will investigate the incident and take immediate steps to address any issues with bus stop adherence to prevent similar incidents from happening in the future. Additionally, we will ensure that our drivers are aware of the importance of stopping at all designated stops and following the tour route accordingly. Thank you for bringing this matter to our attention, and we apologize for any frustration or inconvenience it may have caused you. Your feedback is valuable to us as we strive to improve our services and provide a better experience for our customers. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to provide you with a smoother and more enjoyable experience in the future. Best Regards, Customer Support Team

1 / 5 1

Very bad info advertise! When booking my ticket to 07.04.2024, there was no information that hop-on-hop-off do not work until 16:00. There was marathon on that day. And then when it started do work, me and my family had to wait for the red route bus for 30minutes, it was on the stop nr 15. But we managed to see alot of London on foot and with taxi drives!

Review of 15/04/2024, following an experience of 04/04/2024 by REIMO O.

Answer by city-sightseeing.com

Dear Valued Customer, We're truly sorry for the inconvenience and disappointment you experienced with our hop-on-hop-off service during your visit to London. Your feedback regarding the lack of information about the service not operating until 16:00 due to the marathon, as well as the long wait for the bus, is deeply concerning, and we apologize for any inconvenience it caused you and your family. Ensuring that our customers have accurate and up-to-date information about our services, including any disruptions or schedule changes due to events like marathons, is essential to us. We regret that this information was not provided to you at the time of booking and will take immediate steps to improve our communication processes to prevent similar issues from occurring in the future. We also apologize for the extended wait time you experienced for the red route bus. Timely and reliable service is a top priority for us, and we will review our operations to address any issues with bus availability and wait times. While we're glad to hear that you were still able to explore London on foot and with taxi rides, we understand that this may not have been the experience you were hoping for with our hop-on-hop-off service. Your feedback is invaluable to us as we strive to improve our services, and we appreciate you bringing these issues to our attention. Best Regards, Customer Support Team

1 / 5 1

Very bad map

Review of 15/04/2024, following an experience of 06/04/2024 by URS B.

Answer by city-sightseeing.com

Dear Valued Customer, We apologize for the inconvenience caused by our map. Providing clear and user-friendly maps is essential to ensuring that our customers can easily navigate our hop-on-hop-off routes and enjoy their tour experience to the fullest. Your feedback is valuable to us, and we will take it into account as we work to improve the quality and clarity of our maps. If there are specific areas where you found the map lacking or difficult to understand, please let us know so that we can address those issues and make necessary improvements. Thank you for bringing this to our attention, and we apologize again for any frustration or inconvenience it may have caused. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future. Best Regards, Customer Support Team

2 / 5 1

Non ho ricevuto una risposta che mi abbia soddisfatto. Semplicemente di seguire le info sul sito.

Review of 15/04/2024, following an experience of 03/03/2024 by ELISABETTA L.

Answer by city-sightseeing.com

Dear Valued Customer, We apologize for not addressing your concerns adequately. It's unacceptable that the bus didn't show up for your return trip, causing inconvenience and worry. We take responsibility for this lapse in service and are committed to investigating what went wrong and taking steps to prevent it from happening again in the future. Your feedback is valuable, and we will use it to improve our operations and ensure a more reliable experience for our customers. If there's anything further we can do to assist you or if you have any additional feedback, please don't hesitate to let us know. Your satisfaction is important to us, and we appreciate your patience and understanding. Best Regards, Customer Support Team

2 / 5 1

Service too infrequent to be practical. Had to keep waiting when small buses were full. Very limited commentary about key sights. Poor sound quality for audio commentary.

Review of 15/04/2024, following an experience of 04/04/2024 by CAITLIN M.

Answer by city-sightseeing.com

Dear Valued Customer, We're genuinely sorry to hear about your disappointing experience with our hop-on-hop-off bus tour. It's disheartening to learn that the service frequency was insufficient, leading to long wait times, and that the commentary provided was not comprehensive or engaging. Additionally, we apologize for the poor sound quality of the audio commentary, which undoubtedly detracted from your overall experience. Your feedback regarding the service frequency, commentary quality, and audio issues is crucial for us to identify areas for improvement. We're committed to addressing these issues promptly to enhance the tour experience for all our passengers. Rest assured, we will review our service schedules to ensure they are practical and convenient for our customers. We'll also work on enhancing our commentary to provide more comprehensive information about key sights and landmarks along the route. Additionally, we'll take immediate steps to address any technical issues affecting the sound quality of our audio commentary systems. We truly appreciate you bringing these concerns to our attention, and we apologize for any inconvenience or frustration caused. If there's anything else you'd like to share or if you have any further feedback, please don't hesitate to reach out to us. Your satisfaction is our priority, and we're committed to making improvements based on your input. Best Regards, Customer Support Team

5 / 5 1

Website was self-explanatory

Review of 15/04/2024, following an experience of 07/04/2024 by LEE M. *

*Pseudonymized data at the request of the author

Answer by city-sightseeing.com

Dear Valued Customer, We're glad to hear that you found our website to be self-explanatory! Providing a user-friendly and intuitive online experience is important to us, and we're delighted that you found it easy to navigate. Thank you for choosing City Sightseeing, and we're glad that we could make the booking process straightforward for you. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team

5 / 5 1

Really good

Review of 15/04/2024, following an experience of 06/04/2024 by MARIT V.

Answer by city-sightseeing.com

Dear Valued Customer, Thank you for your positive feedback! We're thrilled to hear that you had a really good experience with us. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you continue to have the best possible experience with us. Best Regards, Customer Support Team

5 / 5 1

For a quick way around the city and a nice overview of various points of interest this is a great way to accomplish those goals.

Review of 15/04/2024, following an experience of 06/04/2024 by PAM W.

Answer by city-sightseeing.com

Dear Valued Customer, We're thrilled to hear that you found our sightseeing tour to be a great way to explore the city and gain an overview of its various points of interest! Providing a convenient and informative experience for our passengers is what we strive for, and we're delighted that we could help you accomplish your goals. Thank you for choosing City Sightseeing, and we're glad that we could contribute to your enjoyable exploration of the city. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you continue to have the best possible experience with us. Best Regards, Customer Support Team

5 / 5 1

Generally easy to follow

Review of 15/04/2024, following an experience of 04/04/2024 by ELIZABETH W.

Answer by city-sightseeing.com

Dear Valued Customer, We're glad to hear that you found our service generally easy to follow! Providing clear and straightforward guidance is important to us, and we're delighted that we could meet your expectations in this regard. Thank you for choosing City Sightseeing, and we're glad that we could make your experience with us as smooth as possible. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team

3 / 5 1

I had severe issues buying the tickets on the site. I buy everything online all the time and never had issues. I tried different browser, different payment methods. Then one of my credit cards got blocked... I managed but it is was quite an unpleasant experience. If I didn't really want to do the tour I would have given up.

Review of 15/04/2024, following an experience of 06/04/2024 by CLAUDIA B.

Answer by city-sightseeing.com

Dear Valued Customer, We're sincerely sorry to hear about the difficulties you encountered while trying to purchase tickets on our website. It's certainly not the experience we want our customers to have, and we apologize for any inconvenience or frustration this may have caused you. Technical issues with the website or payment processing can be incredibly frustrating, especially when you're eager to book a tour. We understand the importance of providing a smooth and seamless booking process, and we regret that we fell short of meeting your expectations in this instance. We will investigate the issues you experienced with purchasing tickets and take immediate steps to address any underlying technical issues to prevent similar incidents from happening in the future. Additionally, we will review our payment processing system to ensure that it is functioning properly and providing a reliable experience for our customers. Your feedback is invaluable to us as we strive to improve our services, and we appreciate your patience and understanding. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out to us directly. We hope to have the opportunity to provide you with a smoother and more enjoyable experience in the future. Best Regards, Customer Support Team

5 / 5 1

Ras

Review of 15/04/2024, following an experience of 03/04/2024 by DAVID C.

Answer by city-sightseeing.com

Dear Valued Customer, Thank you so much for the 5-star rating! We truly appreciate your support and are delighted that you had a fantastic experience with us. If you ever need assistance in the future or have any further feedback to share, please don't hesitate to reach out. We're here to ensure that every experience with City Sightseeing is exceptional. Best Regards, Customer Support Team

3 / 5 1

Simple to use

Review of 15/04/2024, following an experience of 27/03/2024 by EIRIKUR R.

Answer by city-sightseeing.com

Dear Valued Customer, We're glad to hear that you found our service simple to use! Ease of use is important to us, and we strive to make the booking process as straightforward as possible for our customers. If you have any feedback or suggestions for how we can further improve your experience, please feel free to let us know. We appreciate your feedback and look forward to serving you again in the future! Best Regards, Customer Support Team

4 / 5 1

Easy peasey

Review of 15/04/2024, following an experience of 21/03/2024 by ELLEN D.

Answer by city-sightseeing.com

Dear Valued Customer, We're thrilled to hear that your experience with us was "easy peasy"! Making things simple and straightforward for our customers is one of our top priorities. Thank you for choosing City Sightseeing, and we're glad that we could provide you with a hassle-free experience. If you ever need assistance or have any further comments, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team

4 / 5 1

Easy to purchase online

Review of 14/04/2024, following an experience of 27/02/2024 by SHIRALEE M.

Answer by city-sightseeing.com

Dear Valued Customer, We're delighted to hear that you found it easy to purchase your tickets online! Providing a seamless and convenient booking process is important to us, and we're glad that we could meet your expectations. Thank you for choosing City Sightseeing, and we're glad that we could make the ticket purchasing process straightforward for you. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team

2 / 5 1

Difficult to hear commentary, when it rained too many downstairs and standing on the stairs. Very unsafe.

Review of 14/04/2024, following an experience of 06/04/2024 by EMILY R. *

*Pseudonymized data at the request of the author

Answer by city-sightseeing.com

Dear Valued Customer, We sincerely apologize for the difficulties you encountered during your hop-on-hop-off tour, especially regarding the commentary and safety concerns. It's unacceptable that you had trouble hearing the commentary and that the seating arrangement was unsafe, particularly during rainy weather. Ensuring clear and audible commentary is essential to enhancing the tour experience, and we apologize for falling short in this regard. We will take immediate steps to address the issues with the commentary system to ensure that all passengers can hear and enjoy the tour narration. Additionally, your safety is our top priority, and we apologize for any discomfort or risk caused by the crowded conditions and standing on the stairs, especially during adverse weather conditions. We will review our seating arrangements and capacity limits to prevent similar situations in the future and ensure a safe and comfortable experience for all passengers. Your feedback is invaluable to us, and we will use it to make immediate improvements to our operations and service quality. We appreciate your patience and understanding, and we apologize for any inconvenience or frustration caused. Best Regards, Customer Support Team

Answer by Emily R

Thank you

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2 / 5 1

Los Angeles is by far the worst (organised) hop on hop off we've ever done. Only a very scarce few stops have any signpost / sticker / correct placing on them, which made it very difficult to know where to actually get on. Typically hardly ever on time and some just didn't turn up. No way of tracking their buses (despite a 'tracking' link on their website. Really need to improve!!

Review of 14/04/2024, following an experience of 19/03/2024 by NICHOLAS W.

Answer by city-sightseeing.com

Dear Valued Customer, We sincerely apologize for the frustration and inconvenience you experienced during your hop-on-hop-off tour in Los Angeles. It's disheartening to hear that our service fell short of your expectations and that you encountered difficulties with finding the stops, punctuality, and tracking the buses. Ensuring clear signage and accurate placement of stops is crucial for a smooth and enjoyable experience, and we regret that this was not the case during your tour. We understand the importance of timely service and reliable scheduling, and we apologize for any inconvenience caused by buses not arriving on time or not showing up at all. Additionally, we apologize for any confusion regarding the tracking link on our website. We understand the importance of providing accurate and up-to-date information to our customers, and we will work to improve our tracking system to ensure greater transparency and reliability. Your feedback is incredibly valuable to us, and we will use it to make immediate improvements to our operations and service quality. We're committed to providing a more organized, punctual, and user-friendly experience for our customers in the future. Once again, we apologize for the inconvenience and frustration you experienced, and we appreciate your patience and understanding. Best Regards, Customer Support Team

Answer by Nicholas W

Thank you for your response and acknowledgement. We may be heading to LA again, when we tour some of Mexico, so might get to see if any improvements have been made in 18 months or so. Thank you.

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3 / 5 1

Ok bit clunky to navigate around

Review of 14/04/2024, following an experience of 01/04/2024 by MARIE P.

Answer by city-sightseeing.com

Dear Valued Customer, We appreciate your feedback regarding the navigation of our service. We apologize for any inconvenience you experienced while navigating our platform. Improving the user experience is important to us, and we'll take your feedback into account as we work to streamline and optimize the navigation process. If you have any specific suggestions or areas where you encountered difficulties, please feel free to share them with us. Your input is invaluable as we strive to enhance our service and provide a better experience for our users. Thank you for bringing this to our attention, and we hope to improve your experience in the future. Best Regards, Customer Support Team

4 / 5 1

Very informative, nice drivers

Review of 14/04/2024, following an experience of 06/04/2024 by SUSAN R.

Answer by city-sightseeing.com

Dear Valued Customer, We're delighted to hear that you found our tour informative and that our drivers were nice! Providing insightful commentary and friendly service is what we aim for, and we're thrilled that we could meet your expectations. Thank you for choosing City Sightseeing, and we're glad that we could contribute to your enjoyable experience. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you continue to have the best possible experience with us. Best Regards, Customer Support Team

4 / 5 1

Ordering experience was smooth and straightforward. ApplePay button rocks!

Review of 14/04/2024, following an experience of 05/04/2024 by ALENA K.

Answer by city-sightseeing.com

Dear Valued Customer, We're thrilled to hear that you had a smooth and straightforward ordering experience with us, and we're glad that you found the Apple Pay option convenient! Providing easy and convenient payment options is important to us, and we're delighted that we could meet your expectations. Thank you for choosing City Sightseeing, and we're glad that we could make the booking process hassle-free for you. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team

5 / 5 1

super tour, great service and advice for booking, helpfully and friendly staff

Review of 14/04/2024, following an experience of 26/03/2024 by MONIKA F.

Answer by city-sightseeing.com

Dear Valued Customer, We're thrilled to hear that you had a super tour and received great service and advice when booking! Providing helpful and friendly assistance to our customers is what we aim for, and we're delighted that our staff could enhance your experience. Thank you for choosing City Sightseeing, and we're glad that we could contribute to your enjoyable trip. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you continue to have the best possible experience with us. Best Regards, Customer Support Team

5 / 5 1

The website is very good. It's easy to navigate and has all the information you might need. It was also very quick and easy to buy tickets online.

Review of 14/04/2024, following an experience of 06/04/2024 by ALAN M.

Answer by city-sightseeing.com

Dear Valued Customer, We're thrilled to hear that you found our website to be very good and easy to navigate! Providing a user-friendly online experience with comprehensive information is important to us, and we're delighted that we could meet your expectations. We're also glad to hear that purchasing tickets online was quick and easy for you. We strive to make the booking process as seamless as possible for our customers. Thank you for choosing City Sightseeing, and we're glad that we could provide you with a positive experience. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team

5 / 5 1

Great service bus staff very helpful and friendly 👍

Review of 14/04/2024, following an experience of 04/04/2024 by DAVID H.

Answer by city-sightseeing.com

Dear Valued Customer, We're thrilled to hear that you had a great experience with our bus service and that our staff were helpful and friendly! Providing excellent customer service is a top priority for us, and we're delighted that our staff made your journey enjoyable and memorable. Thank you for choosing City Sightseeing, and we're glad that we could provide you with a positive experience. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team

4 / 5 1

Easy booking and easy to see what’s available to book; however, there was a purple route mentioned which does not actually exist so maybe fix that so people don’t overpay thinking they will get access to an extra route that is fictitious.

Review of 14/04/2024, following an experience of 05/04/2024 by BRITTANY B.

Answer by city-sightseeing.com

Dear Valued Customer, Thank you for bringing this to our attention, and we apologize for any confusion caused by the mention of a purple route that does not actually exist. We strive to provide accurate and up-to-date information on our booking platform, and we regret any inconvenience this may have caused. Rest assured, we will address this issue promptly to ensure that the information provided is corrected and that customers are not misled. Your feedback is invaluable to us as it helps us improve and enhance our services for future customers. Thank you for choosing City Sightseeing, and we appreciate your understanding. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team

4 / 5 1

The tour is enjoyable and helps you to get an overview of the city. However the audio guide is very simple and sometimes a bit boring too… a very good experience overall

Review of 14/04/2024, following an experience of 06/04/2024 by PIETRO P.

Answer by city-sightseeing.com

Dear Valued Customer, Thank you for sharing your feedback with us. We're glad to hear that you found the tour enjoyable and that it provided you with an overview of the city. We apologize if you found the audio guide to be simple and occasionally boring. We're constantly striving to improve our tour experience, including the audio commentary, and your feedback helps us in this process. We'll take your comments into consideration as we work to enhance our offerings. Overall, we're delighted that you had a very good experience with us, and we appreciate you choosing City Sightseeing. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you continue to have the best possible experience with us. Best Regards, Customer Support Team

5 / 5 1

Safe and easy.

Review of 14/04/2024, following an experience of 04/04/2024 by LUDMILA V.

Answer by city-sightseeing.com

Dear Valued Customer, We're glad to hear that you found your experience with us safe and easy! Ensuring the safety and comfort of our customers is our top priority, and we're delighted that we could provide you with a seamless and hassle-free experience. Thank you for choosing City Sightseeing, and we're glad that we could meet your expectations. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team

3 / 5 1

Tickets bought online with no issues at all. Very easy. Got on bus and the driver couldn't work the technology to validate our ticket. 10 minutes later, done. Then 4 mins later, asked to scan ticket QR code again!

Review of 13/04/2024, following an experience of 05/04/2024 by JONATHAN W.

Answer by city-sightseeing.com

Dear Valued Customer, We're glad to hear that you found purchasing tickets online to be easy and convenient. However, we apologize for the inconvenience you experienced with the driver's difficulty in validating your ticket and the subsequent request to scan the QR code again. Ensuring that our technology functions smoothly is important to us, and we regret any delays or frustration caused by technical issues during your experience. We will address this matter with our team to ensure that our drivers are properly trained and equipped to handle ticket validation efficiently. Thank you for bringing this issue to our attention, and we apologize for any inconvenience it may have caused you. Your feedback is valuable to us as we strive to improve our services and provide a better experience for our customers. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Best Regards, Customer Support Team

1 / 5 1

Currently 1 star as the cruise part was cancelled and I am being ignored about a refund for this portion. They had my email address and phone number but we found out by a poor note stuck on the departure point which was not particularly visible. Its such a shame as the bus portion was really good.

Review of 13/04/2024, following an experience of 27/03/2024 by DIANE S.

Answer by city-sightseeing.com

Dear Valued Customer, We're truly sorry for the inconvenience and frustration caused by the cancellation of the cruise portion of your tour and the lack of communication regarding a refund. Your experience does not meet our standards of service, and we apologize for the oversight. Ensuring clear communication and providing timely updates to our customers is essential to us, and we regret that we fell short in this instance. We will investigate the circumstances surrounding the cancellation and the lack of communication regarding refunds and take immediate steps to address any issues to prevent similar incidents from occurring in the future. Thank you for bringing this matter to our attention, and we apologize again for any inconvenience it may have caused. Your feedback is invaluable to us as we strive to improve our services, and we appreciate your patience and understanding as we work to resolve this issue to your satisfaction. Best Regards, Customer Support Team

5 / 5 1

Easy to access and navigate the site.

Review of 13/04/2024, following an experience of 05/04/2024 by HEIDI S.

Answer by city-sightseeing.com

Dear Valued Customer, We're thrilled to hear that you found our website easy to access and navigate! Providing a user-friendly online experience is important to us, and we're delighted that we could meet your expectations. Thank you for choosing City Sightseeing, and we're glad that we could make the booking process straightforward for you. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team

3 / 5 1

quite difficult to navigate, confirmation didn't explain how our online order would be converted into physical tickets

Review of 13/04/2024, following an experience of 05/04/2024 by ANDREW W.

Answer by city-sightseeing.com

Dear Valued Customer, We apologize for the difficulty you experienced while navigating our platform and the lack of clarity regarding how your online order would be converted into physical tickets. Providing clear and comprehensive information to our customers is important to us, and we regret any confusion or inconvenience this may have caused you. We will review our confirmation process to ensure that it includes detailed instructions on how online orders are converted into physical tickets, so that customers are fully informed about what to expect. Additionally, we will explore ways to streamline and improve the navigation of our platform to make it more user-friendly. Thank you for bringing these concerns to our attention, and we apologize for any frustration or inconvenience they may have caused you. Your feedback is invaluable to us as we strive to improve our services and provide a better experience for our customers. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your understanding and hope to have the opportunity to provide you with a smoother and more enjoyable experience in the future. Best Regards, Customer Support Team

1 / 5 1

The company takes your money then cancels your trips and says you haven’t not been charged , And then still takes your money due to tec issues and takes 7 - to ten days to refund your money - the call centre was the Philippines- and very poor speaking English , very bad service and taking your money when they say they haven’t - will never use them again

Review of 13/04/2024, following an experience of 03/04/2024 by ALAN M.

Answer by city-sightseeing.com

Dear Valued Customer, We're deeply sorry to hear about the frustrating experience you had with our company, including the cancellation of trips, issues with charges, and poor service from our call center. Your feedback is concerning, and we apologize for the inconvenience and frustration it has caused you. Ensuring transparent and reliable service, as well as providing clear communication, is of utmost importance to us, and we regret that we did not meet your expectations in this regard. We will investigate the issues you've raised with our billing and refund processes, as well as the quality of service provided by our call center, and take immediate steps to address any shortcomings. We understand that trust is essential in any business relationship, and we regret that we have eroded your trust in us. We apologize for any inconvenience or distress caused, and we hope to have the opportunity to regain your trust and provide you with a more positive experience in the future. If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly. Your feedback is invaluable to us as we strive to improve our services, and we appreciate your patience and understanding. Best Regards, Customer Support Team

5 / 5 1

Great customer service. Frequency of buses great too.

Review of 13/04/2024, following an experience of 05/04/2024 by DAISY N.

Answer by city-sightseeing.com

Dear Valued Customer, We're thrilled to hear that you had a great experience with our customer service and that you found the frequency of our buses to be excellent! Providing top-notch customer service and convenient transportation options are top priorities for us, and we're delighted that we could meet your expectations. Thank you for choosing City Sightseeing, and we're glad that we could contribute to your enjoyable experience. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you continue to have the best possible experience with us. Best Regards, Customer Support Team

3 / 5 1

ok - but wasnt clear if all routes were included or not - had to search for info back and forth

Review of 13/04/2024, following an experience of 04/04/2024 by SHELLY M.

Answer by city-sightseeing.com

Dear Valued Customer, We apologize for any confusion regarding the inclusion of all routes in your ticket. Ensuring clarity about what is included in the ticket is essential, and we regret any inconvenience caused by the lack of clear information. We will review our communication channels to ensure that information about the routes included in each ticket is easily accessible and clearly presented to our customers. Additionally, we will work to improve the clarity of our ticketing process to make it easier for customers to understand what they are purchasing. Thank you for bringing this to our attention, and we apologize for any frustration it may have caused. Your feedback is valuable to us as we strive to improve our services and provide a better experience for our customers. If you have any further questions or concerns, please don't hesitate to reach out. We appreciate your understanding, and we hope to have the opportunity to serve you better in the future. Best Regards, Customer Support Team

5 / 5 1

From start to finish very professional. Easy to use great to go at your speed

Review of 13/04/2024, following an experience of 04/04/2024 by GERARD O.

Answer by city-sightseeing.com

Dear Valued Customer, We're delighted to hear that you found our service to be professional from start to finish! Providing a seamless and user-friendly experience for our customers is important to us, and we're thrilled that we could meet your expectations. We're also glad that you found it easy to use and appreciated the flexibility to go at your own speed. We aim to provide our customers with the freedom to explore and enjoy their experience at their own pace. Thank you for choosing City Sightseeing, and we're glad that we could make your experience enjoyable and hassle-free. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team

4 / 5 1

Manque les horaires.

Review of 13/04/2024, following an experience of 04/04/2024 by CAMILLE J.

Answer by city-sightseeing.com

Cher client, Nous sommes désolés pour cette omission. Nous prendrons en compte votre commentaire pour améliorer notre service et inclure les horaires dans nos informations. Si vous avez besoin de plus d'informations sur les horaires ou si vous avez d'autres questions, n'hésitez pas à nous contacter. Nous sommes là pour vous aider et nous assurer que vous avez la meilleure expérience possible avec City Sightseeing. Avec mes meilleures salutations, L'équipe d'assistance à la clientèle

3 / 5 1

The Athens route is excellent with stops at all the major sites and some suggested walks. Connections between the Piraeus and Beach/Riviera lines are not good. Having done the complete circuit of Beach/Riviera earlier today, we got off at C10 and crossed over to C2 where we stood in baking direct sun (no shelter or seating available) for over an hour before a Piraeus line bus arrived.

Review of 13/04/2024, following an experience of 03/03/2024 by JOHN B.

Answer by city-sightseeing.com

Dear Valued Customer, Thank you for sharing your experience with us, and we're glad to hear that you found the Athens route excellent with stops at all the major sites and suggested walks. However, we apologize for the inconvenience you experienced with the connections between the Piraeus and Beach/Riviera lines. We understand the importance of efficient and convenient connections between different lines, and we regret that we fell short in this instance. Your feedback is valuable to us, and we will review the scheduling and coordination of our bus lines to ensure that waiting times are minimized and connections are optimized for our passengers. We appreciate your patience and understanding, and we apologize for any discomfort caused by standing in the sun without shelter or seating. We will also look into providing better amenities at bus stops to enhance the waiting experience for our customers. If you have any further feedback or if there's anything else we can do to assist you, please don't hesitate to reach out. We value your input as we strive to improve our services and provide a better experience for our customers. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Best Regards, Customer Support Team

5 / 5 1

There was no commentary on several landmarks and no-one to ask, for example the windmills. As always some microphone holes were not workng

Review of 13/04/2024, following an experience of 04/04/2024 by TSUNGAI M.

Answer by city-sightseeing.com

Dear Valued Customer, We apologize for the inconvenience you experienced with the lack of commentary on several landmarks and the malfunctioning microphone holes. Ensuring that our audio commentary is comprehensive and all equipment is in proper working order is important to us, and we regret that we fell short of your expectations in this regard. We appreciate your feedback, as it helps us identify areas for improvement. We will address these issues with our team to ensure that commentary is provided for all landmarks and that any technical issues with the microphones are resolved promptly. Thank you for bringing these concerns to our attention, and we apologize for any disappointment caused. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team

4 / 5 1

Good but the audio didn’t work.

Review of 13/04/2024, following an experience of 05/04/2024 by ALICE B.

Answer by city-sightseeing.com

Dear Valued Customer, We apologize for the inconvenience you experienced with the audio during your tour. Ensuring that our audio equipment functions properly is important to us, and we regret that it didn't meet your expectations on this occasion. We appreciate your feedback, as it helps us identify areas for improvement. We will address this issue with our team to ensure that any technical issues with the audio equipment are resolved promptly. Thank you for bringing this concern to our attention, and we apologize for any disappointment caused. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team

3 / 5 1

The voice over was pretty poor in a city like London there is so much to talk about but the audio only addressed perhaps 5% of what could be covered.

Review of 13/04/2024, following an experience of 04/04/2024 by BREE C.

Answer by city-sightseeing.com

Dear Valued Customer, We apologize for the disappointment with the quality of the audio commentary during your tour of London. Providing informative and engaging commentary that highlights the richness of the city's history and attractions is important to us, and we regret that we fell short of meeting your expectations in this regard. Your feedback is valuable to us, and we will review our audio commentary to ensure that it covers a more comprehensive range of topics and highlights more of the city's landmarks and points of interest. Additionally, we will work to improve the quality and delivery of the commentary to provide a more enjoyable and informative experience for our passengers. Thank you for bringing this matter to our attention, and we apologize for any frustration or disappointment it may have caused you. We appreciate your feedback as we strive to enhance our services and provide a better experience for our customers. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out. We value your input and hope to have the opportunity to serve you better in the future. Best Regards, Customer Support Team

2 / 5 1

It was pretty hard to get information from the website, but I've used City Sightseeing in other countries so I had a little faith despite the negative reviews. It was not easy getting timetables and such.

Review of 13/04/2024, following an experience of 13/03/2024 by DYLAN R. *

*Pseudonymized data at the request of the author

Answer by city-sightseeing.com

Dear Valued Customer, Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you faced in accessing information about our services. We understand the importance of clear communication and ease of access to timetables. Your feedback helps us improve, and we're committed to enhancing our website for a smoother experience in the future. We're glad you gave City Sightseeing a chance despite the initial hurdles, and we hope you enjoyed your tour with us. Should you have any further concerns or feedback, please don't hesitate to reach out. We appreciate your support and hope to welcome you on board again soon. Best Regards, Customer Support Team

4 / 5 1

Booked online - cheaper than on bus saving £7 for 2 people 48 hour ticket

Review of 13/04/2024, following an experience of 30/03/2024 by CHRISTINE N.

Answer by city-sightseeing.com

Dear Valued Customer, We're delighted to hear that you found booking online to be a cost-effective option, saving you money on your ticket purchase! Providing affordable options for our customers is important to us, and we're glad that we could offer you a discount for booking online. Thank you for choosing City Sightseeing, and we're glad that we could help you save money while enjoying our services. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team

3 / 5 1

I found it quite complicated with the voucher system. It would be much easier with personalised apple wallet ticket. You need to go first on a bus, not on the boat because unless you do not hold a valid ticket. And keep the slip after the river ride! I dropped it, because unthought I can everyone show my QR code to jump on the bus. Which is not correct. You need to keep the paper ticket. Very old school and out dated.

Review of 13/04/2024, following an experience of 31/03/2024 by FLORIAN B.

Answer by city-sightseeing.com

Dear Valued Customer, We apologize for the inconvenience you experienced with the voucher system and the confusion regarding the ticketing process for the bus and boat rides. Your feedback is important to us, and we appreciate you sharing your concerns. We understand that using a voucher system can sometimes be cumbersome, and we will explore options to simplify the ticketing process, such as implementing personalized digital tickets that can be easily stored in mobile wallets like Apple Wallet. Additionally, we will review our communication and instructions to ensure that passengers are clearly informed about the correct procedure for boarding the bus and boat rides, as well as the importance of retaining the paper ticket after the river ride. Thank you for bringing these issues to our attention, and we apologize for any inconvenience or confusion they may have caused you. Your feedback helps us identify areas for improvement, and we will work to address these concerns to provide a better experience for our customers. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your understanding, and we hope to have the opportunity to serve you better in the future. Best Regards, Customer Support Team

1 / 5 1

Better tours available

Review of 13/04/2024, following an experience of 25/05/2023 by DAVID P.

Answer by city-sightseeing.com

Dear Valued Customer, We're sorry to hear that your experience with our hop-on-hop-off tour did not meet your expectations. We understand that there are many tour options available, and we regret if ours did not live up to what you were looking for. Your feedback is important to us, and we appreciate you taking the time to share your thoughts. If there are specific aspects of our tour that you feel could be improved or if you have any suggestions for how we can enhance our service, please don't hesitate to let us know. We want all of our customers to have a positive and enjoyable experience with us, and we will take your feedback into consideration as we strive to improve. Thank you for giving us the opportunity to learn and grow. Best Regards, Customer Support Team

4 / 5 1

Nil

Review of 13/04/2024, following an experience of 03/04/2024 by YING KIT C.

Answer by city-sightseeing.com

Dear Valued Customer, Thank you for your rating! We appreciate your feedback and strive to continually improve our services to ensure a 5-star experience for all our customers. If you have any specific comments or suggestions on how we can further enhance your experience, please feel free to let us know. We're here to assist you and ensure that you have the best possible experience with City Sightseeing Best Regards, Customer Support Team

5 / 5 1

Good value for money

Review of 12/04/2024, following an experience of 04/04/2024 by KEVIN K.

Answer by city-sightseeing.com

Dear Valued Customer, We're delighted to hear that you found our service to be good value for money! Providing affordable options for our customers is important to us, and we're thrilled that you appreciated the value of your experience with City Sightseeing. Thank you for choosing City Sightseeing, and we're glad that we could provide you with a positive experience at a reasonable price. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you continue to have the best possible experience with us. Best Regards, Customer Support Team

5 / 5 1

Abcd

Review of 12/04/2024, following an experience of 02/04/2024 by MICHAEL S.

Answer by city-sightseeing.com

Dear Valued Customer, Thank you so much for the 5-star rating! We truly appreciate your support and are delighted to hear that you had a positive experience with City Sightseeing. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure that you continue to have the best possible experience with us. Best Regards, Customer Support Team

4 / 5 1

Overall satisfaction, only some earpiece sockets are malfunctioning.

Review of 12/04/2024, following an experience of 29/02/2024 by PEI GIN P.

Answer by city-sightseeing.com

Dear Valued Customer, We're glad to hear that you were overall satisfied with your experience! However, we apologize for the inconvenience caused by the malfunctioning earpiece sockets. Ensuring that all equipment is in proper working order is important to us, and we regret any inconvenience this may have caused. We appreciate your feedback, as it helps us identify areas for improvement. We will address the issue with the malfunctioning earpiece sockets promptly to ensure that all passengers have a seamless experience. Thank you for bringing this concern to our attention, and we apologize for any inconvenience caused. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team

5 / 5 1

Very nice city tour. Good driver.

Review of 12/04/2024, following an experience of 03/04/2024 by CLAUDIA S.

Answer by city-sightseeing.com

Dear Valued Customer, We're thrilled to hear that you enjoyed your city tour and found our driver to be good! Providing a pleasant and enjoyable experience for our passengers is what we strive for, and we're delighted that we could meet your expectations. Thank you for choosing City Sightseeing, and we're glad that we could contribute to your positive experience. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you continue to have the best possible experience with us. Best Regards, Customer Support Team

3 / 5 1

Commentary was out of time with the tour at several locations, which meant the location being talked about had either been passed completely or just passed. The biggest issue was that somehow one of the company’s contactless machines had managed to charge me 20 pounds on my debit card. Luckily I have proof that I paid for 4 people using my credit card. The debit card payment has gone through (ie no longer sitting in pending payment queue ). So to summarise, overcharged for a tour which could have beeen better.

Review of 12/04/2024, following an experience of 11/02/2024 by EVELYN M. *

*Pseudonymized data at the request of the author

Answer by city-sightseeing.com

Dear Valued Customer, We sincerely apologize for the issues you encountered during your tour experience. It's deeply concerning to hear about the timing discrepancies with the commentary and the overcharge on your debit card. Regarding the commentary, we understand the importance of synchronized and accurate information during the tour to enhance the experience, and we'll review our systems to ensure such issues are promptly addressed. As for the overcharge, we take billing discrepancies seriously. We appreciate your diligence in providing proof of payment, and we'll investigate this matter urgently to rectify the overcharge and ensure it doesn't happen again. Kindly reach out to us via email at customer@city-sightseeing.com. Your feedback is invaluable, and we're committed to improving our services and ensuring a positive experience for all our customers. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We apologize again for the inconvenience and appreciate your understanding. Best Regards, Customer Support Team

3 / 5 1

Unfortunately, the audio guide information was really poor

Review of 12/04/2024, following an experience of 04/04/2024 by ARINA V.

Answer by city-sightseeing.com

Dear Valued Customer, We're sorry to hear that you found the audio guide information lacking during your experience. Providing informative and engaging commentary is important to us, and we apologize for any disappointment or frustration it may have caused. Your feedback is valuable, and we will review our audio guide content to ensure that it is comprehensive and provides relevant information about the attractions and landmarks along the tour route. Additionally, we will work to improve the quality and delivery of the commentary to enhance the overall experience for our customers. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Best Regards, Customer Support Team

5 / 5 1

The driver was so friendly and helpful.

Review of 12/04/2024, following an experience of 04/04/2024 by GEMMA B.

Answer by city-sightseeing.com

Dear Valued Customer, We're thrilled to hear that you had a positive experience with our driver! Providing friendly and helpful service is a priority for us, and we're delighted that our driver made your journey enjoyable and comfortable. Thank you for choosing City Sightseeing, and we're glad that we could contribute to your positive experience. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you continue to have the best possible experience with us. Best Regards, Customer Support Team

2 / 5 1

Website was fine for ordering tickets very quickly. Although the option I picked to include entry to the Alcazar and bullfighting museum was a complete bust - communication severely lacked the fact that the entire Alcazar was closed and not accessible (only the military museum which was free entry anyway) and then we tried to go to the bullfighting museum and could not find anyone working and doing tours. Talking to a nearby restaurant waiter we were told they don't do any tours until May and June when it's bullfighting season. Very disappointed I spent the extra for premium tickets that went to waste due to the lack of communication.

Review of 12/04/2024, following an experience of 04/04/2024 by MELANIE A.

Answer by city-sightseeing.com

Dear Valued Customer, We deeply regret the disappointment you experienced during your visit. We apologize for any confusion regarding the inclusion of the Alcazar and bullfighting museum in your ticket package. It's unfortunate that the closure of the Alcazar and the unavailability of tours at the bullfighting museum were not adequately communicated to you beforehand. Your feedback highlights areas where we need to improve our communication and coordination with local attractions. We understand your frustration and want to make things right. Your satisfaction is important to us, and we appreciate your patience and understanding as we work to address these issues. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future. Best Regards, Customer Support Team

Answer by Melanie A

I would appreciate if we can be reimbursed the price difference for the tickets we got for the added attractions that weren't available to do. Please let me know how that can be arranged.

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5 / 5 1

Easy!

Review of 12/04/2024, following an experience of 26/03/2024 by JACQUES P.

Answer by city-sightseeing.com

Dear Valued Customer, We're thrilled to hear that your experience was easy! Providing a seamless and hassle-free experience for our customers is important to us, and we're delighted that we could meet your expectations. Thank you for choosing City Sightseeing, and we're glad that we could make your experience straightforward. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you have the best possible experience with us. Best Regards, Customer Support Team

5 / 5 1

Great value tour of the city. The hosts were very welcoming and had great knowledge.

Review of 12/04/2024, following an experience of 02/04/2024 by TRACY D. *

*Pseudonymized data at the request of the author

Answer by city-sightseeing.com

Dear Valued Customer, We're thrilled to hear that you found our city tour to be great value and that our hosts were welcoming and knowledgeable! Providing enriching experiences with insightful commentary is what we strive for, and we're delighted that we could meet your expectations. Thank you for choosing City Sightseeing, and we're glad that we could contribute to your enjoyable exploration of the city. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure that you continue to have the best possible experience with us. Best Regards, Customer Support Team

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