Customer reviews for daybreakhotels.com

Customer reviews

• 5 / 5

  

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  IT WAS PRICY

  Review of 29/04/2025, following an experience of 18/04/2025 by K. M.

• 2 / 5

  

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  When I got to the hotel the lobby stated that they had no reservation made for me from the site. The lady at the desk was nice enough to make me a new reservation to fix the issue though.

  Review of 25/04/2025, following an experience of 22/04/2025 by A. C.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for sharing your experience. We apologize for the inconvenience caused by the reservation mix-up. We are currently investigating the situation with the hotel to understand what happened and ensure it doesn't occur again.

• 5 / 5

  

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  Perfect for short stay in! Staff was friendly

  Review of 24/04/2025, following an experience of 18/04/2025 by M. M.

• 2 / 5

  

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  Not enough rooms available for my party

  Review of 24/04/2025, following an experience of 01/02/2025 by H. B.

  Answer by daybreakhotels.com

  

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  Dear Customer, We sincerely apologize for the inconvenience. Unfortunately, the situation was caused by the hotel’s failure to update their availability properly. We have already reported the issue to the hotel to ensure it doesn't happen again in the future.

• 5 / 5

  

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  Very happy with the place we chose to stay

  Review of 23/04/2025, following an experience of 13/02/2025 by D. H.

• 2 / 5

  

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  I booked a day room in between flight and the room itself was nice, but at check in I was told the shuttle ran 2x an hour (top and 30) however when I got down there none showed up. I was patient and didn’t want to bug the front desk while they were dealing with other customers after waiting 30 min and never seeing I shuttle I went and asked and was informed there was no shuttle between the hours of 12-4 which is absolutely ridiculous. I feel like it’s wasted money when you have to spend $20 to get back to the airport when you only booked a day room with the expectation that there is a complimentary shuttle. Very annoying experience

  Review of 18/04/2025, following an experience of 16/04/2025 by S. C.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your review. We kindly ask you to use this space to evaluate only your experience with our service, not with the Hotel.

  Answer by S. C

  

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  Well your website also needs to be aware of the product you are selling. Don’t advertise a product like day rooms with shuttle that then cannot be met. It’s on your service as well

  Answer by daybreakhotels.com

  

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  Dear Customer, Thank you for your feedback. We truly appreciate you taking the time to share your experience. We will follow up with the hotel to verify the details regarding the day rooms with shuttle and ensure that the service matches what was advertised.

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• 5 / 5

  

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  Amazing. Very kind to us arriving at 6am. Very hepful.

  Review of 17/04/2025, following an experience of 11/04/2025 by W. M.

• 5 / 5

  

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  Awesome staff

  Review of 15/04/2025, following an experience of 21/03/2025 by M. A.

• 1 / 5

  

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  Booked a room for the day and when we arrived at the hotel we were told that they don’t have day rooms and their company does not do business with Daybreakhotels.com

  Review of 12/04/2025, following an experience of 02/04/2025 by C. C.

  Answer by daybreakhotels.com

  

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  Dear Customer, We’re very sorry to hear about your experience. It appears there was a misunderstanding with the hotel regarding day-use availability at the time of your arrival. Unfortunately, the front desk staff was not adequately informed, which led to the confusion. We understand how frustrating this must have been and sincerely apologize for the inconvenience. Please rest assured that we are following up to clarify procedures and prevent this from happening again.

• 5 / 5

  

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  Booking a hotel through daybreak was fast and simple. When I arrived to the hotel I just needed to give them my name and confirmation number and the reservation was able to be pulled up. Then I was able to secure my room with a payment. I will definitely be using daybreak again in the near future👍🏽

  Review of 12/04/2025, following an experience of 06/04/2025 by A. W.

• 1 / 5

  

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  I was terribly disappointed, and embarrassed. I made a reservation for a rest period after a cruise due to a late flight. I received a confirmation email on 3/16 for 3/25 10am-5pm and when my husband and I arrived we were immediately told check in wasn't until 3pm and they do not and have not ever done 10am check ins. The clerk told me he never heard of it and even after showing him my confirmation email from DayBreak said he never heard of them. We were forced to uber to airport and wait there for our 7pm flight.

  Review of 11/04/2025, following an experience of 16/03/2025 by L. H.

  Answer by daybreakhotels.com

  

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  Dear Customer, We’re truly sorry for the inconvenience you experienced and understand how frustrating this situation must have been. Unfortunately, we were not informed of the hotel’s change in policy until after your reservation was confirmed. Had we received this information in time, we would have absolutely let you know in advance to avoid any disruption. Please accept our sincere apologies for what happened, we are taking steps to ensure this does not happen again.

• 5 / 5

  

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  Great

  Review of 06/04/2025, following an experience of 02/04/2025 by T. A.

• 3 / 5

  

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  Lots of hidden charges that wasn’t mentioned

  Review of 05/04/2025, following an experience of 27/03/2025 by F. U.

  Answer by daybreakhotels.com

  

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  Hello, and thank you for sharing your feedback with us. Please note that before the "Confirm Booking" button, it is clearly stated that any additional taxes should be paid directly at the hotel. Warm regards, Daybreak Hotels Team

• 4 / 5

  

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  Very easy and straightforward to book. Good rates and time options.

  Review of 04/04/2025, following an experience of 29/03/2025 by J. R.

• 5 / 5

  

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  It was wonderful

  Review of 23/03/2025, following an experience of 11/03/2025 by ANDY H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It all worked as expected

  Review of 17/03/2025, following an experience of 24/02/2025 by W. P.

• 5 / 5

  

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  This w was a perfect location for us to have a crash pad after a red eye.

  Review of 17/03/2025, following an experience of 23/01/2025 by J. O.

• 2 / 5

  

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  Long lines at check in. Housekeeper walked right into the room without knocking while I was getting dressed.

  Review of 14/03/2025, following an experience of 09/03/2025 by L. C.

  Answer by daybreakhotels.com

  

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  Hello, Thank you for sharing your experience with us, We kindly ask you to use this space to evaluate only your experience with our service and not with the Hotel. We're sorry to hear about the long check-in lines and the interruption you faced from housekeeping; we understand how important your privacy and comfort are during your stay. Your feedback is invaluable in helping us improve our services. We appreciate your honesty and hope to have the opportunity to serve you better in the future. Best regards, Daybreak Hotels Team

• 5 / 5

  

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  fast and easy. good software. AND RESERVATION WORKED!

  Review of 14/03/2025, following an experience of 12/03/2025 by S. M.

• 5 / 5

  

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  Easy to use website

  Review of 12/03/2025, following an experience of 08/03/2025 by E. T.

• 5 / 5

  

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  Easy and fast with good options

  Review of 10/03/2025, following an experience of 04/03/2025 by G. H.

• 5 / 5

  

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  Easy site

  Review of 03/03/2025, following an experience of 01/03/2025 by T. M.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback.

• 2 / 5

  

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  Tax and resort fee was really expensive!!! I booked room for 99 and payed 150…

  Review of 03/03/2025, following an experience of 30/01/2025 by ERIN M. *

  *Pseudonymized data at the request of the author

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. We understand that additional taxes and resort fees can sometimes be an unexpected expense, but please note that these charges are clearly displayed before completing the booking process. Taxes and resort fees are standard and set by local regulations and the property itself and we do not control these charges. We hope you otherwise enjoyed your stay, and we appreciate you choosing us. If you have any further concerns, feel free to reach out.

• 5 / 5

  

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  Rachelle the best with charming smile

  Review of 28/02/2025, following an experience of 22/02/2025 by S. J.

• 5 / 5

  

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  Good

  Review of 27/02/2025, following an experience of 25/02/2025 by S. G.

• 5 / 5

  

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  We had an early evening flight and found it very easy to book a day room at Miami airport through Daybreakhotels.com following our cruise.

  Review of 26/02/2025, following an experience of 07/12/2024 by E. C.

• 1 / 5

  

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  Was not allowed to checkin

  Review of 25/02/2025, following an experience of 14/02/2025 by GRACE W. *

  *Pseudonymized data at the request of the author

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. We are sorry to hear about your experience. Our customer service team is reaching out to you for further clarification.

• 5 / 5

  

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  So easy and so worth it! From booking online to the hotel and staff - definitely recommend!

  Review of 24/02/2025, following an experience of 15/12/2024 by K. D.

• 3 / 5

  

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  Rooms were very small, was charged more than what was displayed on daybreak website

  Review of 24/02/2025, following an experience of 22/02/2025 by WILL W. *

  *Pseudonymized data at the request of the author

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. Please note that, before confirming the booking, it is clearly stated that taxes are not included in the rate. Our customer service team is reaching out to you for further clarification.

• 5 / 5

  

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  Easy and correct pricing for last minute booking

  Review of 24/02/2025, following an experience of 20/02/2025 by K. A.

• 5 / 5

  

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  Easy to book

  Review of 21/02/2025, following an experience of 11/02/2025 by THOMAS K. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Hotel confirmed that they are not ready to accept the reservation based on the amount in the reservation.

  Review of 21/02/2025, following an experience of 19/02/2025 by R. M.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. We are sorry to hear about this issue and appreciate you bringing it to our attention. While this hotel is part of our network, we will follow up with them to verify what happened and ensure better communication moving forward. We regret any inconvenience this may have caused you. Should you decide to book with us again in the future, please don’t hesitate to reach out to our customer service team for any assistance.

• 3 / 5

  

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  Had reserved for Four Points Fort Lauderdale through DayBreak months ago only to be told by hotel desk clerk they had no rooms and did not deal with DayBreakHotels.com anymore. Had to find another hotel and pay another Uber to get there

  Review of 19/02/2025, following an experience of 15/02/2025 by CLAIRE C. *

  *Pseudonymized data at the request of the author

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. We sincerely regret the inconvenience you experienced upon arrival at the hotel. Four Points Fort Lauderdale is indeed one of our trusted partners, and we work with them regularly. Based on your report, it seems there may have been a misunderstanding at the reception, either due to a lack of information provided to the staff or a miscommunication regarding the booking source. We truly appreciate you bringing this to our attention, as it allows us to follow up with the hotel and ensure such situations are avoided in the future. Please feel free to reach out to our customer service team if you need any further assistance.

• 5 / 5

  

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  Staff, service and food amazing

  Review of 16/02/2025, following an experience of 10/02/2025 by D. S.

• 5 / 5

  

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  easy to use, no hassle booking

  Review of 13/02/2025, following an experience of 05/02/2025 by B. R.

• 5 / 5

  

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  Having a day room was super convenient and made the last day of our trip very relaxing. Thanks for coordinating for us.

  Review of 11/02/2025, following an experience of 15/12/2024 by W. S.

• 5 / 5

  

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  Amazing quality service

  Review of 10/02/2025, following an experience of 07/02/2025 by A. Z.

• 1 / 5

  

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  I received a confirmation from Daybreakhotels.com but the hotel never find this reservation….

  Review of 09/02/2025, following an experience of 17/09/2024 by L. S.

  Answer by daybreakhotels.com

  

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  Dear Customer, We are sorry for the inconvenience you experienced with your reservation. Please rest assured that we are already in contact with the hotel to verify what happened. In the meantime, we kindly ask you to check your email, as our customer service team has sent you further details regarding this matter. Should you need any further assistance, please don’t hesitate to reach out.

• 3 / 5

  

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  The best location for the price. I needed this location, which provides unbeatable value for the price. I needed a place to sleep and relax, and this is it. To sleep and relax.

  Review of 09/02/2025, following an experience of 29/01/2025 by LOGAN R. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Easy to book. I did call hotel in advance to verify availability since it was first time with your website .

  Review of 07/02/2025, following an experience of 11/01/2025 by K. P.

• 3 / 5

  

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  The website didn't give me a lot of confidence that I had a real booking, but it was all ok in the end. The hotel did have my booking, and at the rate advertised.

  Review of 06/02/2025, following an experience of 21/01/2025 by B. R.

• 4 / 5

  

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  Good value for the money while waiting for a late afternoon flight.

  Review of 05/02/2025, following an experience of 01/02/2025 by K. L.

• 5 / 5

  

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  The convenience of finding day rooms for transit. I appreciate that.

  Review of 03/02/2025, following an experience of 01/11/2024 by T. W.

• 5 / 5

  

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  After a ten day cruise and facing a late night flight, a rest day was just what we needed. Daybreak made it easy

  Review of 29/01/2025, following an experience of 11/01/2025 by M. D.

• 4 / 5

  

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  The website is good but relaying the info to the actual hotel website is the issue. I've used the service 3 times and all 3 times hotel staff could not find my reservation. If that little hiccup could be rectified, it would be an excellent experience.

  Review of 28/01/2025, following an experience of 25/01/2025 by A. D.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. We’re sorry to hear about the issues with your reservations being relayed to the hotels. We’re working to improve this process and appreciate your patience. If you experience any problems in the future, our customer support team is here to assist you. Thank you for choosing our service!

  Answer by A. D

  

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  Thank you very much.

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• 5 / 5

  

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  Nice and quick.

  Review of 28/01/2025, following an experience of 25/01/2025 by T. N.

• 5 / 5

  

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  Easy to book & easy to cancel

  Review of 27/01/2025, following an experience of 22/01/2025 by H. N.

• 5 / 5

  

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  Nice!

  Review of 21/01/2025, following an experience of 11/01/2025 by J. M.

• 5 / 5

  

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  Was easy to book and check in. Made our stay in the city much easier for our flight at 10pm. Meant we could freshen up, take a nap and have somewhere safe to store our bags while out.

  Review of 21/01/2025, following an experience of 16/01/2025 by D. C.

• 5 / 5

  

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  Enjoy using services would like to receive confirmation numbers when booked that would be helpful.

  Review of 20/01/2025, following an experience of 29/12/2024 by M. A.

• 5 / 5

  

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  Great customer service

  Review of 19/01/2025, following an experience of 30/12/2024 by FREYA A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The website itself was easy to use.

  Review of 16/01/2025, following an experience of 03/01/2025 by N. V.

• 5 / 5

  

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  Great service

  Review of 14/01/2025, following an experience of 09/01/2025 by M. A.

• 5 / 5

  

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  We were so happy to have found your website! We did not know this type of service existed until a quick google search pointed us to your site.

  Review of 13/01/2025, following an experience of 06/01/2025 by M. Z.

• 3 / 5

  

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  Firstly hotel staff couldnt find booking. Later they advised that their partnership with DayBreakHotels has ended. If ended then how come the system let booking go through? Had to wait for at least 25 mins to get the room resulting in rescheduling my meeting with client. Not very happy this time around. I have another booking for the same hotel for 17th Jan 2025 and its confirmed.

  Review of 12/01/2025, following an experience of 10/01/2025 by PAULINE A. *

  *Pseudonymized data at the request of the author

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered during your check-in. I would like to clarify that the hotel is listed on our platform because it has an active contract with us. It’s possible that the team member who assisted you was not fully informed about the situation, but please rest assured that we are currently investigating the matter to ensure this does not happen again. We look forward to welcoming you again and ensuring a smoother experience.

  Answer by Pauline A

  

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  So can you confirm that the hotel is still on your platform and I can continue to book?

  Answer by daybreakhotels.com

  

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  Dear Customer, You can continue booking without any issues, and for any assistance, our customer service team is here to help. We operate in the Italian time zone and respond via phone, email, and WhatsApp.

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• 5 / 5

  

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  My first time trying this out! It was super easy, and had zero issues checking in. Was even able to hop on the shuttle from the airport before I even checked into the hotel. Super convenient, and gave me a comfortable place to rest during a long layover.

  Review of 09/01/2025, following an experience of 05/01/2025 by L. S.

• 5 / 5

  

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  Staff very friendly and my experience was awesome nice place only basement parking difficult for SUV cars I parked my Nissan Patrol it's hard to park also return outside

  Review of 31/12/2024, following an experience of 23/12/2024 by A. M.

• 5 / 5

  

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  Easy to manage and book. Unfortunately Hyatt did not appear to have received details of my booking - maybe because it was booked on Sunday evening for a stay the fomorning?

  Review of 31/12/2024, following an experience of 28/12/2024 by C. S.

• 5 / 5

  

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  Great idea. Like cancelation policy. Helpfully to parents trying to get away a little. Hoping more options become available in nyc and nj. Think confirmation numbers and emails would be helpful. Hotel is in a great location. Staff is very friendly.

  Review of 30/12/2024, following an experience of 14/12/2024 by M. A.

• 5 / 5

  

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  Great service

  Review of 26/12/2024, following an experience of 23/12/2024 by S. B.

• 5 / 5

  

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  Easy to use website was a pleasant surprise

  Review of 23/12/2024, following an experience of 14/11/2024 by J. H.

• 5 / 5

  

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  Great experience

  Review of 22/12/2024, following an experience of 24/06/2024 by I. B.

• 3 / 5

  

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  Its ok for refer but not good as shown in the picture

  Review of 17/12/2024, following an experience of 11/12/2024 by JACOB E. *

  *Pseudonymized data at the request of the author

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. Your comments regarding the pictures have been noted and will be shared with the hotel to help improve their services. If you need further assistance, feel free to reach out to our Customer Service Team.

• 5 / 5

  

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  Easy booking process, not used this company before but would definitely use again. Booked a day room in New York. Only issue we had was the room want ready when we arrived at the hotel.

  Review of 14/12/2024, following an experience of 23/11/2024 by C. G.

• 3 / 5

  

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  I was not given the room I requested.

  Review of 13/12/2024, following an experience of 04/12/2024 by C. B.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. We're sorry to hear you were not given the room you requested. For future stays, we encourage you to reach out to our Customer Service team if needed.

• 5 / 5

  

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  Great experience easy and. I hassle room was ready with no issues at check in or out.

  Review of 10/12/2024, following an experience of 06/12/2024 by D. M.

• 5 / 5

  

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  Fantastic

  Review of 06/12/2024, following an experience of 01/12/2024 by HARRY W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good

  Review of 05/12/2024, following an experience of 03/12/2024 by T. M.

• 5 / 5

  

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  Nice suite, excellent wifi, very good bed, excellent bath products.

  Review of 01/12/2024, following an experience of 13/07/2024 by N. K.

• 5 / 5

  

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  Daybreaks was super easy to use. Perfect for a day stay to allow me to sleep for a few hours before my flight

  Review of 28/11/2024, following an experience of 24/11/2024 by C. M.

• 5 / 5

  

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  Excellent choice!

  Review of 26/11/2024, following an experience of 17/11/2024 by P. V.

• 5 / 5

  

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  Easy booking process.

  Review of 21/11/2024, following an experience of 10/10/2024 by P. S.

• 5 / 5

  

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  Easy to book with online, reservation was at the site when I arrived, everything went as anticipated.

  Review of 20/11/2024, following an experience of 18/11/2024 by D. B.

• 5 / 5

  

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  It all worked perfectly - thank you

  Review of 20/11/2024, following an experience of 06/11/2024 by W. H.

• 2 / 5

  

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  Not very reliable. I arrived at the hotel and the reservation was not in the system. Spent 45 minutes trying to recover the booking

  Review of 19/11/2024, following an experience of 28/05/2024 by L. M.

  Answer by daybreakhotels.com

  

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  Dear Customer, We apologize for the inconvenience. We have confirmed that the notification was correctly sent by our system and will proceed to clarify the matter. We thank you for your feedback and would like to remind you that our customer service is always available for any assistance you may need.

• 5 / 5

  

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  This website is an excellent option if you are after few hours stay at a Hotel, specially during daytime...

  Review of 18/11/2024, following an experience of 13/11/2024 by N. C.

• 5 / 5

  

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  Amazing

  Review of 14/11/2024, following an experience of 09/11/2024 by A. Z.

• 5 / 5

  

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  Perfect

  Review of 13/11/2024, following an experience of 02/11/2024 by S. F.

• 5 / 5

  

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  love it

  Review of 13/11/2024, following an experience of 10/11/2024 by I. I.

• 5 / 5

  

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  Thanks

  Review of 10/11/2024, following an experience of 07/11/2024 by S. S.

• 5 / 5

  

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  Daybreak is a great idea. We love it as parents who are looking for some time together as a couple.

  Review of 05/11/2024, following an experience of 23/10/2024 by A. A.

• 3 / 5

  

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  Good

  Review of 05/11/2024, following an experience of 26/10/2024 by AMANDA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Awesome

  Review of 30/10/2024, following an experience of 26/10/2024 by LILY L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Review of 30/10/2024, following an experience of 27/10/2024 by M. A.

• 5 / 5

  

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  Very good service. I'm really glad this exists.

  Review of 28/10/2024, following an experience of 25/10/2024 by A. A.

• 5 / 5

  

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  Easy to book and it works!

  Review of 28/10/2024, following an experience of 23/10/2024 by T. L.

• 5 / 5

  

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  1-2-3 and I was booked for a day- stay!

  Review of 27/10/2024, following an experience of 22/08/2024 by P. B.

• 5 / 5

  

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  Website was easy to navigate. The day stay property worked out perfect for my travel plans

  Review of 27/10/2024, following an experience of 23/06/2024 by M. G.

• 5 / 5

  

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  Easy to use and good selection of available hotels. Prices very competitive

  Review of 22/10/2024, following an experience of 18/10/2024 by M. C.

• 5 / 5

  

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  Nice clean and friendly staff

  Review of 17/10/2024, following an experience of 09/10/2024 by D. S.

• 5 / 5

  

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  Overall a wonderful experience!

  Review of 16/10/2024, following an experience of 08/10/2024 by H. H.

• 5 / 5

  

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  Many choices

  Review of 13/10/2024, following an experience of 09/10/2024 by CHARLIE T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent left luggage service. Friendly, efficient, will definitely use again.

  Review of 11/10/2024, following an experience of 07/10/2024 by A. W.

• 5 / 5

  

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  Quiet room and nice receptionist

  Review of 10/10/2024, following an experience of 08/10/2024 by E. A.

• 5 / 5

  

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  All was perfect

  Review of 10/10/2024, following an experience of 09/08/2024 by L. D.

• 5 / 5

  

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  All good, just what we needed on our last day before flying out.

  Review of 04/10/2024, following an experience of 01/10/2024 by F. G.

• 5 / 5

  

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  Excellent. Trustworthy agent. I can rate their service 5 star

  Review of 04/10/2024, following an experience of 30/08/2024 by VICTORIA T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service will be back

  Review of 03/10/2024, following an experience of 01/10/2024 by A. J.

• 5 / 5

  

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  Staff was very friendly and helpful

  Review of 23/09/2024, following an experience of 16/09/2024 by G. M.

• 1 / 5

  

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  Made a reservation using this website and when I got there the hotel worker said he didn’t have any reservation for me, tried calling the website for help but the phone was not answered. They also said this hotel was able to be booked hourly but the hotel workers said that’s not true.

  Review of 23/09/2024, following an experience of 21/09/2024 by V. V.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback and for bringing this to our attention. Our Customer Service operates from 8 AM to 10 PM Italian time, and we apologize if this caused a delay in our response. We are currently verifying the situation with the hotel to clarify what happened. We appreciate your valuable input and hope to have the opportunity to regain your trust in the future. We invite you to check your inbox for further communication.

• 5 / 5

  

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  The experience was great, booking was easy, the hotel was amazing and the rates were good. The service was also wonderful.

  Review of 22/09/2024, following an experience of 16/09/2024 by A. V.

• 5 / 5

  

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  Excellent

  Review of 20/09/2024, following an experience of 18/09/2024 by V. R.

• 5 / 5

  

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  excelente servicio

  Review of 19/09/2024, following an experience of 12/09/2024 by J. M.

• 5 / 5

  

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  Amazing

  Review of 17/09/2024, following an experience of 14/09/2024 by A. Z.

• 5 / 5

  

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  Great deal, good site, quick booking

  Review of 17/09/2024, following an experience of 11/09/2024 by NATALIE R. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Horrible experience I will never deal with daybreakhotel!!! The hotel never accepted the reservation saying that they don't even utilize your website anymore

  Review of 15/09/2024, following an experience of 12/09/2024 by J. F.

  Answer by daybreakhotels.com

  

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  Dear Customer, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. Our team is currently in contact with the Hotel since we have an active agreement and the confirmation of your reservation has been sent to the Hotel as well. Please remember that our Customer Care service is available until 10 pm (Italian time) for any immediate assistance you may require in the future. We hope to have the opportunity to welcome you back as our customer in the future, and to provide you with a superior experience compared to your recent one.

• 4 / 5

  

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  Great customer service

  Review of 11/09/2024, following an experience of 06/09/2024 by B. D.

• 5 / 5

  

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  Nice clean room to rest up, before our flight.

  Review of 06/09/2024, following an experience of 24/08/2024 by L. A.

• 5 / 5

  

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  Quality location

  Review of 04/09/2024, following an experience of 29/08/2024 by T. B.

• 1 / 5

  

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  I booked the day stay hotel on the app took an Uber from the airport to the hotel and when I got there, they had no idea about the reservation when I showed them the confirmation from my phone and the email. They said they don’t have any rooms they didn’t participate And knew nothing about it.

  Review of 02/09/2024, following an experience of 30/08/2024 by E. M.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for bringing this to our attention, we sincerely apologize for the inconvenience you experienced. Please know that your reservation was indeed sent to the hotel, which has a regular contract of affiliation with us—otherwise, it would not appear on our platform. We suspect that the hotel may have responded this way to cover for an overbooking situation. We remind you that our customer service team is available until 10 PM Italian time to assist you with any further needs and We hope to have you as our guest again to provide you with a better experience than the one you just had.

  Answer by E. M

  

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  Unfortunately, trust and confidence in a company or service was broken and I would hesitate once again use it financially I’m out almost $40 for my back-and-forth Ubers that was unnecessary not trusted a service that fell through. It’s too bad because in the sounds like it would be a great thing to do

  Answer by daybreakhotels.com

  

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  Dear Customer, We are sorry to hear that your trust in the service was broken, and we understand your frustration with the unnecessary expenses. It's unfortunate that things didn't go as expected. Please check your email for further communication regarding this matter.

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• 5 / 5

  

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  DayBreak Hotels: Great Service, but Lacking Key Information I've had the chance to use both DayBreak Hotels and the DayUse app for booking day hotel rooms, and overall, I find DayBreak Hotels to be the superior choice. The interface is more user-friendly, the selection of hotels is broader, and the overall experience feels more polished. The convenience of being able to book a room for just a few hours during the day is fantastic, especially for travelers who need a place to relax between flights or locals looking for a quick getaway. However, there’s one major drawback that I find frustrating: the app doesn’t provide clear information about the age requirements for booking a room at many of the hotels. Whether a hotel requires guests to be 18+ or 21+ to check in is crucial information, and it's annoying to go through the booking process only to find out later that you might not meet the age criteria. This lack of transparency can lead to unnecessary confusion and wasted time, which is disappointing considering how well the app performs in other areas. If DayBreak Hotels could include the age requirements upfront in the hotel descriptions, it would greatly improve the booking experience. Despite this issue, I still prefer it over the DayUse app, but I hope this oversight is addressed soon.

  Review of 31/08/2024, following an experience of 27/08/2024 by C. S.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your detailed feedback! We're thrilled to hear that you found DayBreak Hotels to be the superior choice in terms of user interface, hotel selection, and overall experience. We strive to offer our users the best possible service, and your positive comments reinforce our commitment to continuous improvement. We sincerely apologize for the frustration caused by the lack of clear information regarding age requirements. We understand how important this detail is for a smooth booking experience. Rest assured, we are taking your suggestion seriously, and we'll work on making this information more transparent in our hotel descriptions to avoid any future inconvenience.

• 5 / 5

  

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  staff was helpfull

  Review of 29/08/2024, following an experience of 23/08/2024 by A. D.

• 5 / 5

  

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  excellent staff and rooms

  Review of 23/08/2024, following an experience of 18/08/2024 by P. H.

• 3 / 5

  

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  Ur application is not working properly and I have to do the transaction using website..

  Review of 23/08/2024, following an experience of 21/08/2024 by JORDAN G. *

  *Pseudonymized data at the request of the author

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. We apologize for the inconvenience and appreciate your patience. If you could provide more details about the issue, it would help us resolve it more quickly. In the meantime, please feel free to reach out to our customer service team if you need any assistance.

• 5 / 5

  

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  Excellent

  Review of 21/08/2024, following an experience of 14/08/2024 by MATTHEW W. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  The reason I have given 2 stars is because when we arrived they had no knowledge of our booking, luckily we had the email confirmation to prove we had actually booked otherwise they would have turned us away, it was very embarrassing to say the least. The actual hotel was fine.

  Review of 20/08/2024, following an experience of 15/08/2024 by E. I.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. We apologize for the confusion and inconvenience you experienced upon arrival. We are glad that you had the confirmation email to resolve the issue, but we understand how frustrating and embarrassing this must have been. We will investigate this matter with the hotel to prevent similar issues in the future. We appreciate your understanding and are pleased to hear that you found the hotel itself to be satisfactory. Please remember that our Customer Care service is available until 10 pm (Italian time) for any immediate assistance you may require in the future.

• 5 / 5

  

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  Hotel staff was pleasant. Rooms were clean and amazing. Really enjoyed myself. Will definitely stay again.

  Review of 18/08/2024, following an experience of 15/08/2024 by M. K.

• 5 / 5

  

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  Fast and easy

  Review of 17/08/2024, following an experience of 15/08/2024 by M. M.

• 5 / 5

  

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  Great service, it is definitely reliable.

  Review of 16/08/2024, following an experience of 28/06/2024 by F. C.

• 5 / 5

  

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  quick to check in and love how cute and complex is the room.

  Review of 15/08/2024, following an experience of 04/08/2024 by R. H.

• 5 / 5

  

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  Good

  Review of 14/08/2024, following an experience of 12/08/2024 by M. S.

• 5 / 5

  

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  Friendly staff and nice location

  Review of 13/08/2024, following an experience of 08/08/2024 by FREYA B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Very helpfull

  Review of 13/08/2024, following an experience of 07/08/2024 by R. P.

• 5 / 5

  

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  Excellent service and easy to deal with.

  Review of 12/08/2024, following an experience of 25/06/2024 by E. W.

Reviews displayed in chronological order