Customer reviews for daybreakhotels.com

Customer reviews

• 5 / 5 1

  

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  Easy to use - very good experience.

  Review of 02/05/2024, following an experience of 22/04/2024 by P. W.

• 5 / 5 1

  

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  Great

  Review of 01/05/2024, following an experience of 26/04/2024 by Á. D.

• 5 / 5 1

  

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  Excellent!!

  Review of 29/04/2024, following an experience of 23/04/2024 by M. M.

• 5 / 5 1

  

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  Amazing deal

  Review of 28/04/2024, following an experience of 21/04/2024 by J. C.

• 5 / 5 1

  

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  N/A

  Review of 26/04/2024, following an experience of 25/01/2024 by J. P.

• 3 / 5 1

  

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  Pas assez d’offres

  Review of 23/04/2024, following an experience of 18/04/2024 by F. Z.

• 5 / 5 1

  

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  Great site!

  Review of 19/04/2024, following an experience of 17/04/2024 by P. S.

• 5 / 5 1

  

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  It was cool.

  Review of 17/04/2024, following an experience of 13/04/2024 by M. T.

• 5 / 5 1

  

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  fantastic ' we arived at 9 Am, got a very nice room imediatly, the room was big, very clean, had coffe maker, admonad the concierg helped us with the logge, we had a problem with our flight back home,so we asked them if it will be posible to stay there another day, they agreed

  Review of 17/04/2024, following an experience of 12/01/2024 by E. S.

• 5 / 5 1

  

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  Very easy to use and did its job.

  Review of 16/04/2024, following an experience of 14/04/2024 by P. C.

• 5 / 5 1

  

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  Goood and affordable prices

  Review of 16/04/2024, following an experience of 13/04/2024 by JIM J. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Our stay was fantastic

  Review of 16/04/2024, following an experience of 10/04/2024 by R. M.

• 5 / 5 1

  

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  Very convenient

  Review of 15/04/2024, following an experience of 13/04/2024 by E. R.

• 5 / 5 1

  

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  Daybrealhotels.com REALLY saved my butt, when I needed somewhere to stay in a jiffy! Very nice room and super clean. Excellent front desk staff to help you with checking in. Definitely would recommend to my friends and family.

  Review of 14/04/2024, following an experience of 09/04/2024 by H. R.

• 5 / 5 1

  

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  Reasonably priced. Clean, quiet, convenient and staff polite and courteous. Could tell was recently nicely renovated. However, the entry door was still old and hardware worn. Hope they install net hallway carpeting on a regular basis. This seems to be an unpleasant feature that runs consistently throughout most Best Western hotels. But other than that this hotel was worth the stay.

  Review of 14/04/2024, following an experience of 23/03/2024 by A. L.

• 5 / 5 1

  

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  Good Hotel

  Review of 12/04/2024, following an experience of 10/04/2024 by B. S.

• 5 / 5 1

  

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  Good

  Review of 11/04/2024, following an experience of 08/04/2024 by C. J.

• 1 / 5 1

  

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  Disappointed because they said to me it's fully booked and they transfer me to another hotel

  Review of 11/04/2024, following an experience of 05/04/2024 by E. A.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your review. We apologize for not providing you with the experience you expected. We will verify with the hotel as per your feedback. Hoping to welcome you back among our clients, please remember that our customer service is available for any assistance you may need.

• 1 / 5 1

  

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  The hotel said they have no affiliation with the company and do not know why they’re on their website.

  Review of 11/04/2024, following an experience of 07/04/2024 by G. A.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. We are currently investigating what happened with the hotel based on your report. We apologize for not providing you with the experience you expected. Please be informed that the hotels listed on our platform have a valid affiliation contract for day use, and if needed, you can always reach out to our Customer Service. We hope to have the opportunity to welcome you back soon!

• 1 / 5 1

  

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  The hotel said that it didn't receive the reservation from daybreakhotels

  Review of 10/04/2024, following an experience of 07/03/2024 by JAMES A. *

  *Pseudonymized data at the request of the author

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. We sincerely apologize for any inconvenience you may have experienced, but our system indicates that the reservation was indeed sent successfully. However, we are currently looking into the issue further to ensure everything is in order. We want to remind you that our customer service team is available to assist you in case of any further need or concern. We hope to have the opportunity to welcome you back as our customer in the future.

  Answer by James A

  

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  I booked through daybreak again at the same hotel last week and again the hotel did not get the reservation and denied the rate.

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• 5 / 5 1

  

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  We made a day use reservation for the first time and were thrilled with the ease and convenience of being at this hotel. The amenities were exactly what we needed. It made our layover so much easier to deal with.

  Review of 10/04/2024, following an experience of 05/04/2024 by A. M.

• 5 / 5 1

  

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  Great service. Daybreakhotels.com had availability at hotels that their competitors did not and for a lower price. Highly recommend.

  Review of 09/04/2024, following an experience of 07/04/2024 by M. D.

• 5 / 5 1

  

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  Excellent way to schedule a day room after a cruise before a late flight.

  Review of 09/04/2024, following an experience of 01/03/2024 by D. W.

• 5 / 5 1

  

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  Awesome! Easy, efficient, pleasure to do business.

  Review of 09/04/2024, following an experience of 12/02/2024 by L. B.

• 5 / 5 1

  

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  Excellent service. Arrived at the hotel and my room was available at the correct time. It was really worth it

  Review of 08/04/2024, following an experience of 05/04/2024 by F. F.

• 5 / 5 1

  

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  So easy to use online, was a little hesitant but checked in with no issues on the day

  Review of 08/04/2024, following an experience of 03/04/2024 by M. W.

• 5 / 5 1

  

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  Very convenient with no problems at all when checking in at the 2 hotels we booked for day use at Sydney airport.

  Review of 07/04/2024, following an experience of 15/03/2024 by LILLY S. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  They didn't know about my reservation and had never heard of this website. I needed a place to sleep during the day so thankfully they were able to accommodate me, but it definitely was nowhere near the quoted price from this website.

  Review of 06/04/2024, following an experience of 27/03/2024 by A. M.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. We are currently investigating what happened with the hotel based on your report. We apologize for not providing you with the experience you expected. Please be informed that the hotels listed on our platform have a valid affiliation contract for day use, and if needed, you can always reach out to our Customer Service. We hope to have the opportunity to welcome you back soon!

• 5 / 5 1

  

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  Super gorgeous hotel room for an amazing price! Staff was friendly and the website granted us half off parking at hotel! Highly recommend

  Review of 03/04/2024, following an experience of 30/03/2024 by C. M.

• 5 / 5 1

  

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  Super easy

  Review of 02/04/2024, following an experience of 13/03/2024 by Y. G.

• 5 / 5 1

  

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  It was a hustle free experience..

  Review of 31/03/2024, following an experience of 23/03/2024 by OSCAR H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I liked this concept, we had a connecting flight between cruise and flight of 10 hours.

  Review of 31/03/2024, following an experience of 20/03/2024 by V. G.

• 5 / 5 1

  

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  Great experience

  Review of 28/03/2024, following an experience of 13/03/2024 by A. K.

• 1 / 5 1

  

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  The hotel I booked said that they had no reservation for me and had never heard of this website, don't use it!!!!

  Review of 28/03/2024, following an experience of 21/03/2024 by H. B.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. We apologize for any inconvenience you experienced. Please note that the hotels listed on our portal operate under regular affiliation contracts, and we are currently investigating the matter further. Feel free to reach out to our customer service team if needed. We hope to have you as our guest again soon.

• 3 / 5 1

  

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  Website fine

  Review of 22/03/2024, following an experience of 20/03/2024 by M. S.

• 5 / 5 1

  

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  Easy to book, good price.

  Review of 22/03/2024, following an experience of 20/03/2024 by ALISON B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great

  Review of 21/03/2024, following an experience of 14/03/2024 by S. A.

• 1 / 5 1

  

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  The hotel wasn't aware of my reservation. Awful experience

  Review of 21/03/2024, following an experience of 16/03/2024 by CARLIE R. *

  *Pseudonymized data at the request of the author

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. We apologize for the inconvenience you experienced with your reservation. Please be assured that we take such matters seriously and will investigate what went wrong to prevent it from happening again. We hope to have you as our guest again to provide you with a better experience.

• 5 / 5 1

  

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  Super easy transaction, the front desk at the hotel easily found our reservation.

  Review of 20/03/2024, following an experience of 17/03/2024 by PHILIP M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I had doubts if the site was genuine because it didn’t ask for payment in advance for the LAX hotel dayroom,but everything worked out ok. I contacted their support team to check on my booking and the service team were excellent, they responded within a few hours and put my mind at rest. The hotel I booked was fine as a dayroom and was available when I arrived.

  Review of 19/03/2024, following an experience of 13/01/2024 by J. S.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for sharing your experience! We're pleased to hear that despite initial doubts, everything turned out well with your LAX hotel dayroom booking. Our support team strives to provide excellent service, and we're glad they could put your mind at ease. We hope to welcome you back soon!

• 5 / 5 1

  

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  I loved having the option for a quiet place to rest before our flight. I will definiltely use this site again.

  Review of 19/03/2024, following an experience of 15/02/2024 by H. H.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback! We're glad to hear you enjoyed the quiet resting option before your flight. Looking forward to hosting you again soon!

• 4 / 5 1

  

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  Booking the hotel was extremely simple and fast. However, when I got to my hotel it seemed like my reservation wasn’t legitimate in their system as she was asking me for a lot more information than usual for a hotel. The hotel was beautiful and a great price for the day. Even with the (seeming) hiccup in the beginning, I would try this site again!

  Review of 18/03/2024, following an experience of 02/03/2024 by M. M.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your review. We remind our Customers that to expedite the check-in process, it is helpful to mention that the reservation was made through a third-party service.

• 5 / 5 1

  

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  site is so useful and provides the best prices

  Review of 17/03/2024, following an experience of 14/03/2024 by R. O.

• 5 / 5 1

  

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  Easy to navigate. Clear on price and what is included.

  Review of 15/03/2024, following an experience of 10/03/2024 by SONIA J. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  We were in desperate need of a bed and a shower after a late flight got Canceled. Thank goodness for you guys! Came through for my wife & I at a much-needed time.

  Review of 14/03/2024, following an experience of 10/03/2024 by J. M.

• 4 / 5 1

  

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  The website was very helpful and identifying hotels with a day availability. Previously had trouble finding anything on the internet

  Review of 12/03/2024, following an experience of 08/03/2024 by H. M.

• 5 / 5 1

  

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  Easy booking.

  Review of 11/03/2024, following an experience of 26/02/2024 by N. U.

• 5 / 5 1

  

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  Great job finding us a hotel

  Review of 09/03/2024, following an experience of 06/03/2024 by T. S.

• 3 / 5 1

  

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  the reception stuff needs to be clearer in payment procedures and more cooperative.

  Review of 09/03/2024, following an experience of 06/03/2024 by S. M.

• 5 / 5 1

  

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  Great and easy.

  Review of 07/03/2024, following an experience of 02/03/2024 by B. C.

• 3 / 5 1

  

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  I enjoy the service that Day Break Hotels provides, but the hotel seemed lost with our reservation until I pulled out my e-mail confirmation from Day Break Hotels.

  Review of 06/03/2024, following an experience of 22/01/2024 by J. O.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. We remind our Customers that it is often necessary to specify that they have booked through third parties.

• 1 / 5 1

  

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  Hotel did not have reservation and were not familiar that they even had such a program.

  Review of 06/03/2024, following an experience of 10/01/2024 by K. R.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback! We're sorry to hear about what happened. We'll verify directly with the hotel.

• 1 / 5 1

  

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  I booked a room from 9 am - 6 pm Even till 11 am my Room wasnt ready because no guests checkedout.. I mean if the hotel was busy, I shouldnt have been able to do booking online thru this platform, HIGHLY DISSATFISIFED!! If I knew I wouldve booked another hotel, i had to pay so much to another hotel

  Review of 04/03/2024, following an experience of 26/02/2024 by M. A.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your review. We apologize for what happened; we will verify directly with the property. If they had informed us, we would have certainly notified you in a timely manner. We hope to have you again among our customers to offer you a better experience than the one you just had.

• 3 / 5 1

  

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  Booking was easy, as was checking in to the hotel. Nice clean room. The problem arose when I checked out and they wouldn’t honor the price I had booked through DayBreakHotels.com. The woman at checkout said that they had their own price for day stays and I had to pay that. Then she acted like she didn’t understand what I was talking about when I showed her my confirmation with price from DayBreakHotels.com. Felt like bait and switch. As a TA, I have to advocate for my clients and if this is how they operate, they are not a company that I could trust to send clients to.

  Review of 04/03/2024, following an experience of 03/02/2024 by K. N.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. We apologize for the inconvenience you experienced during your check-out. We will investigate this matter with our team to ensure such issues are addressed promptly in the future.

• 5 / 5 1

  

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  Beautiful room and customer service

  Review of 04/03/2024, following an experience of 01/03/2024 by M. H.

• 1 / 5 1

  

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  I had gone to the hotel after I booked it online one day prior. In the app , it was shown that the booking is confirmed. But then when I reached the hotel at 9am , the hotel staff informed me that there was no reservation on my name. I had an important zoom meeting and I use this hourly hotels whenever I have work from home. I was denied the room and the hotel staff also told me that there no rooms available. I had a zoom meeting 10 am sharp and I had nowhere to go because I was far away from where I stay. I have done this hourly hotels thing a lot of times but this was the most awful experience I faced till now.

  Review of 03/03/2024, following an experience of 27/02/2024 by IMOGEN S. *

  *Pseudonymized data at the request of the author

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for the time you dedicated to us. Unfortunately, the hotel couldn't provide you with the room because it was overbooked; in fact, they notified us, and we informed you in a timely manner. We hope to have you again among our customers, and we remind you that our Customer Service is always available to assist you.

• 3 / 5 1

  

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  Amazing experience butthere is one suggestion if you guys can also have a place on rent just for luggages

  Review of 01/03/2024, following an experience of 25/02/2024 by F. H.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for sharing your feedback! Your suggestion about having a place to rent just for luggage is appreciated and duly noted. We'll certainly take it into consideration for future improvements. We hope to welcome you back soon!

• 2 / 5 1

  

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  I got a email to say my booking was confirmed, showed up to the hotel for it not to be even in there system to be made feel so little by the lady serving . Having minimal sleep I just needed somewhere for a couple of hours to get some rest. This website was easy to use but the communication between you and the hotel just wasn’t great . Being extremely fatigued I was so disappointed

  Review of 26/02/2024, following an experience of 21/02/2024 by N. S.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback! We're sorry to hear about your experience and are currently looking into the matter with the hotel.

• 5 / 5 1

  

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  Great find especially when looking for particular hours!

  Review of 26/02/2024, following an experience of 10/02/2024 by K. W.

• 3 / 5 1

  

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  Check in was very slow

  Review of 23/02/2024, following an experience of 29/01/2024 by L. R.

• 5 / 5 1

  

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  I was worried that as I did not have to pay in advance, there would be a problem. Also the rate I got from daybreakhotels was a third cheaper for the same hotel than I got from a competitor site. So, I called the hotel direct on 2 separate occasions to check they had my booking and also to confirm the rate and they had it all. Also the booking at the hotel was fine. Perfect for our needs and really good value. Will definitely use again.

  Review of 23/02/2024, following an experience of 07/01/2024 by P. S.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for sharing your experience! We're thrilled to hear that you found our service reliable and cost-effective. It's great to know that your booking process went smoothly and that the hotel met your needs perfectly. We look forward to welcoming you back again in the future.

• 5 / 5 1

  

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  Easy to use

  Review of 22/02/2024, following an experience of 19/02/2024 by L. K.

• 3 / 5 1

  

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  Experience was ok.

  Review of 20/02/2024, following an experience of 09/02/2024 by K. R.

• 5 / 5 1

  

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  Amazing

  Review of 17/02/2024, following an experience of 14/02/2024 by J. W.

• 5 / 5 1

  

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  app is very user friendly and has a simple yet super neat design that isn't too over bearing with its functionalities

  Review of 16/02/2024, following an experience of 09/02/2024 by R. O.

• 5 / 5 1

  

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  Excellent quality service

  Review of 14/02/2024, following an experience of 12/02/2024 by A. Z.

• 5 / 5 1

  

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  Everything worked out perfectly and we were very welcome at the hotel.

  Review of 14/02/2024, following an experience of 02/01/2024 by R. D.

• 5 / 5 1

  

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  I was looking for a place to hang with the family (2 adults & 2 kids) between our cruise & our flight. A day hotel is a brilliant idea & I highly recommend! Smooth booking process & easy check-in at the hotel!

  Review of 14/02/2024, following an experience of 11/02/2024 by L. K.

• 5 / 5 1

  

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  Great service, fully recommended

  Review of 12/02/2024, following an experience of 01/02/2024 by C. M.

• 5 / 5 1

  

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  Excellent.

  Review of 09/02/2024, following an experience of 07/02/2024 by A. S.

• 1 / 5 1

  

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  I had spent 50 aed on call just to coordinate daybreak hotel and hotel i booked to confirm my booking. I booked room for 6 hours but ended up spending 1 hr to coordinate hotel and onlime platform to confirm my booking. Realy bad ever experiance i had encountered.

  Review of 06/02/2024, following an experience of 03/02/2024 by D. R.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for letting us know, we are sorry to hear that and we are investigating with the Hotel what happened.

• 5 / 5 1

  

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  This is my first time booking a hotel for daytime use, and my experience was very good! The website is well-designed and the hotel was expecting me and had my room ready. I would definitely use Daybreak Hotels again.

  Review of 02/02/2024, following an experience of 11/01/2024 by A. F.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for sharing your positive experience with us! We're delighted to hear that your first-time booking for daytime use was a success. We appreciate your feedback and look forward to welcoming you back as a Daybreak Hotels guest in the future.

• 5 / 5 1

  

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  Hotel was clean and comfortable. Staff was lovely. Rooms were ready when we arrived.

  Review of 31/01/2024, following an experience of 06/01/2024 by L. R.

• 4 / 5 1

  

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  I booked at about 6am for a 10am arrival. After reading reviews, I was worried I'd arrive and they wouldn't have my reservation. We called ahead and said there wouldn't be a problem. When we arrived they had to search but found it. Luckily, there was availability. If you book same day, ensure the hotel has availability. I am not sure how the experience is if you book in advance. Was super useful in just being able to find a hotel that would offer a day room option. This hotel was resort style also, so that was nice. All in all, it worked out and I would use the website again.

  Review of 30/01/2024, following an experience of 27/01/2024 by Z. C.

  Answer by daybreakhotels.com

  

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  Dear Customer, Thank you for sharing your experience! We appreciate your feedback. We're glad to hear that despite initial concerns, everything worked out for your same-day booking. We strive to provide a reliable service, and we look forward to assisting you again in the future.

• 5 / 5 1

  

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  Excellent

  Review of 30/01/2024, following an experience of 23/01/2024 by ROXANNE E. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Good.

  Review of 28/01/2024, following an experience of 22/01/2024 by M. H.

• 1 / 5 1

  

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  THE WORST!! This company is located in Rome and has not had a contract with Quality Inns for over 3 years yet still takes reservations which will be denied by the hotel when you show up to check in. At the very least, if you book through Daybreak, call the hotel directly to double check on your reservation.

  Review of 23/01/2024, following an experience of 14/01/2024 by S. Z.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your review. We sincerely apologize for the inconvenience you encountered with your reservation and we are double checking directly with the Hotel what happened.

• 4 / 5 1

  

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  今回初めて使用したが便利でコスパもよかった。

  Review of 22/01/2024, following an experience of 20/01/2024 by M. T.

• 5 / 5 1

  

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  It's perfect! We enjoy the couch and the shower!

  Review of 22/01/2024, following an experience of 20/01/2024 by C. M.

• 5 / 5 1

  

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  Great service

  Review of 22/01/2024, following an experience of 12/01/2024 by A. H.

• 1 / 5 1

  

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  The hotel I reserved had no reservation for me. The manager laughed when seeing the price and said their rooms were 5 times what was quoted. This was for a "confirmed room" that I gave payment information for.

  Review of 21/01/2024, following an experience of 18/01/2024 by M. M.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your review. We sincerely apologize for the inconvenience you encountered with your reservation. We are currently investigating the issue directly with the hotel to understand what occurred. Your feedback is crucial, and we aim to resolve this matter promptly. We hope to have the opportunity to welcome you back as our guest in the future.

• 5 / 5 1

  

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  Great hotel for a Day break, will use again when we are in MIA

  Review of 21/01/2024, following an experience of 31/12/2023 by J. F.

• 5 / 5 1

  

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  Great service to have

  Review of 21/01/2024, following an experience of 12/01/2024 by TONY W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent.

  Review of 18/01/2024, following an experience of 08/01/2024 by S. T.

• 4 / 5 1

  

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  Great place to spend a day when you can’t go anywhere because of a time crunch 👍🏻👍🏻

  Review of 18/01/2024, following an experience of 13/01/2024 by R. S.

• 5 / 5 1

  

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  Very fast easy check in and out

  Review of 17/01/2024, following an experience of 15/01/2024 by D. J.

• 2 / 5 1

  

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  Years ago, it was easy to visit Daybreakhotels and find a good deal with hotels. Now, it seems hotels do not even know about the site and there are also postings that make rooms more available than reality. Please verify with hotels (probably call) to make sure the bookings can still be made.

  Review of 17/01/2024, following an experience of 13/01/2024 by F. L.

  Answer by daybreakhotels.com

  

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  Dear Customer, We sincerely apologize for the experience you had, and we appreciate your feedback. We would also like to highlight that the person who welcomed you may not have been fully informed about our longstanding partnership with the hotel in question. We will do our best to improve and ensure that similar situations do not recur, and we hope to have you as our guest again.

• 5 / 5 1

  

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  It was very easy to use. I was a little skeptical because it said pay at hotel. Thought for sure that I would get there and not have a reservation. The hotel did not see it immediately, but when I gave the reservation number, they found it.

  Review of 16/01/2024, following an experience of 11/01/2024 by M. J.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback! We're delighted to hear that you found our service easy to use. We understand your initial skepticism, and we appreciate your trust. We're glad the reservation process went smoothly once you provided the reservation number. If you have any further comments or suggestions, feel free to share. We look forward to serving you again in the future!

• 1 / 5 1

  

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  Our party had a confirmed reservation at 2 different properties but the hotel never heard of Daybreak. Waste of time. Avoid.

  Review of 15/01/2024, following an experience of 13/01/2024 by CRAIG T. *

  *Pseudonymized data at the request of the author

  Answer by daybreakhotels.com

  

  Flag

  Dear Customer, thank you for taking the time to share your experience with us. We appreciate your feedback, and we sincerely apologize for any inconvenience you may have encountered. We are currently investigating the situation as we have records indicating that the reservation was successfully sent. We hope to have the opportunity to welcome you back for a more positive experience.

• 1 / 5 1

  

  Edit Flag

  We arrived at hotel and we weren’t booked in, your company had not let the hotel know. When I rang and spoke to a member of staff they put the phone down. Appalling!

  Review of 06/01/2024, following an experience of 15/11/2023 by F. E.

  Answer by daybreakhotels.com

  

  Flag

  Dear Customer, we sincerely apologize for the inconvenience you experienced upon arrival. It appears there was a miscommunication, as we promptly transmitted your reservation details to the hotel. Regrettably, it seems the hotel only entered the information at the time of check-in. We deeply regret any frustration caused by this situation and the subsequent phone interaction. Please be assured that we take such incidents seriously, and we will address this matter with the hotel to prevent future occurrences.

• 3 / 5 1

  

  Edit Flag

  The price quoted was not the price charged.

  Review of 31/12/2023, following an experience of 20/12/2023 by L. G.

  Answer by daybreakhotels.com

  

  Flag

  Dear Customer, thank you for taking the time to provide us your feedback. Our customer service team will be reaching out to you shortly to gather more information and address any specific details regarding this matter.

• 5 / 5 1

  

  Edit Flag

  Clean with full service

  Review of 21/12/2023, following an experience of 19/12/2023 by Z. W.

• 5 / 5 1

  

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  Inexpensive, served its purpose for what we needed it for. Friendly staff. Right off the 99 freeway and walking distance to a couple of restaurants. Will be using again.

  Review of 19/12/2023, following an experience of 16/12/2023 by C. R.

• 5 / 5 1

  

  Edit Flag

  Very easy to use and everything went smoothly at the hotel check in.

  Review of 19/12/2023, following an experience of 11/12/2023 by S. Z.

• 5 / 5 1

  

  Edit Flag

  I could only spend a couple of hours at the hotel between performing concerts in the city but having that down time band an hour’s nap was revitalising. Very comfortable and just what I needed.

  Review of 18/12/2023, following an experience of 30/06/2023 by J. H.

• 4 / 5 1

  

  Edit Flag

  Easy and friendly to reserve

  Review of 11/12/2023, following an experience of 02/12/2023 by STEPHANIE B. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

  Edit Flag

  After making the reservation on Daybreak the hotel told me I needed to wait 5-30 minutes for the reservation to be received for my check-in. After patiently waiting 20 minutes I asked if they could inquire with their reservations department and apparently Daybreak hadn't yet sent the reservation to the hotel even though it had been created. In the meantime other hotel guests who booked online through Expedia were able to check-in within 5 minutes. This seemed entirely ridiculous.

  Review of 10/12/2023, following an experience of 05/12/2023 by STEPHEN W. *

  *Pseudonymized data at the request of the author

  Answer by daybreakhotels.com

  

  Flag

  Dear Customer, thank you for taking the time to share your feedback. We want to assure you that we promptly submitted your reservation to the hotel. However, it appears that there was a delay on their reservations office's end. We apologize for any inconvenience this may have caused. We hope to have the opportunity to welcome you back as our Customer in the future.

• 5 / 5 1

  

  Edit Flag

  Customer service is fantastic and I get to talk to human everytime!

  Review of 09/12/2023, following an experience of 24/11/2023 by S. S.

  Answer by daybreakhotels.com

  

  Flag

  Dear Customer, thank you so much for your review! We truly appreciate your kind words and are delighted to hear about your positive experience. It was our pleasure to serve you, and we look forward to having you as our customer again in the future.

• 5 / 5 1

  

  Edit Flag

  quick, easy and accurate booking

  Review of 06/12/2023, following an experience of 01/12/2023 by S. W.

• 5 / 5 1

  

  Edit Flag

  Nice

  Review of 01/12/2023, following an experience of 21/11/2023 by P. S.

• 4 / 5 1

  

  Edit Flag

  My booking wasn't recognised by the hotel and only after saying I would wait for a manager as it was unprofessional was I given my room. It was currently getting cleaned. Check in took 35mins as it wasn't clean ready for use. Room was freezing and I had no way to turn it down- there was a remote but nothing to click it to. The mini bar wasn't stocked with chips (I went down and told door man so I wasn't charged) Room was clean 👌 just way too cold to enjoy

  Review of 28/11/2023, following an experience of 31/08/2023 by COLIN M. *

  *Pseudonymized data at the request of the author

  Answer by daybreakhotels.com

  

  Flag

  Dear Customer, thank you for your time. We are checking what happened with the Hotel thanks to your review. The opinions of our Customers allow us to improve our Service. We hope to have you among our guests again.

• 5 / 5 1

  

  Edit Flag

  nice

  Review of 15/11/2023, following an experience of 10/09/2023 by C. A.

• 1 / 5 1

  

  Edit Flag

  We booked a hotel for day use through daybreakhotels.com but when we arrived at the hotel booked we were turned away as they said they were fully booked out.

  Review of 12/11/2023, following an experience of 29/10/2023 by T. N.

  Answer by daybreakhotels.com

  

  Flag

  Dear Customer, thank you for bringing this to our attention. We sincerely apologize for any inconvenience you experienced regarding your reservation. We are currently investigating the matter to understand what occurred. Our records indicate that we promptly communicated your reservation to the hotel. However, it appears there may have been an oversight on their part, as they did not inform us of their full occupancy.

• 5 / 5 1

  

  Edit Flag

  i will definitely book again in daybreak

  Review of 09/11/2023, following an experience of 30/10/2023 by R. M.

• 5 / 5 1

  

  Edit Flag

  My first time doing this and I was very impressed . I would definitely do it again.

  Review of 05/11/2023, following an experience of 31/10/2023 by D. B.

• 5 / 5 1

  

  Edit Flag

  Overall I was so glad I found a hotel that catered to this service, only needed it for a few hours to catch up on some sleep and freshen up before an event that night, had everything I needed and staff were really helpful when I arrived. Cost was reasonable but is there anyway for a pay as you go, I only ended up being there for 3 1/2 hours yet booking was 12pm lunchtime to 10pm? Just a thought but thank you again. I will definitely use your hotel again 😊

  Review of 04/11/2023, following an experience of 02/11/2023 by A. T.

  Answer by daybreakhotels.com

  

  Flag

  Dear Customer, thank you for your feedback ! We are pleased to know that our service has met your expectations, and we hope to have you again among our customers.

• 4 / 5 1

  

  Edit Flag

  Overall good experience but the only thing is that ordering food was offline so we needed to order through uber eats.

  Review of 03/11/2023, following an experience of 28/10/2023 by M. B.

• 5 / 5 1

  

  Edit Flag

  Great concept & great choice of hotels available. I was a bit concerned by other mixed reviews but I confirmed my booking directly with the hotel over the phone with no problem. Thank you!

  Review of 28/10/2023, following an experience of 29/09/2023 by H. K.

• 1 / 5 1

  

  Edit Flag

  I am beyond angry at daybreak. I booked a day hotel in May 2023, booking was for October 2023. I received an email confirming my booking and it stated I would pay on the day. When I got to the hotel they told me that they had no booking under my name and that they were completely booked out. We were stranded with no where to go. I hate daybreak and will never use them again

  Review of 28/10/2023, following an experience of 07/05/2023 by C. D.

  Answer by daybreakhotels.com

  

  Flag

  Dear Customer, thank you for your feedback. We are really sorry for this and we are checking directly with them what happened.

• 5 / 5 1

  

  Edit Flag

  Excellent

  Review of 23/10/2023, following an experience of 16/10/2023 by I. N.

• 5 / 5 1

  

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  Easy to use and good prices in comparison to other sites

  Review of 18/10/2023, following an experience of 15/10/2023 by S. L.

• 4 / 5 1

  

  Edit Flag

  Easy booking, straight forward, value for money

  Review of 17/10/2023, following an experience of 11/10/2023 by L. G.

• 1 / 5 1

  

  Edit Flag

  Day Break Hotel fails to mention that 1)They do not check availability in any way, 2)Reservations are absolutely not guaranteed, and 3)If you don't call in advance, you'll find out upon arriving at the hotel that there's no vacancy. In short, there's no actual reservation happening.

  Review of 14/10/2023, following an experience of 07/10/2023 by R. K.

  Answer by daybreakhotels.com

  

  Flag

  Dear Customer, thank you for your feedback, we sincerely apologize for the inconvenience you faced. The hotel failed to register the reservation we promptly sent them and did not close sales on time, causing this issue. Rest assured, had we been informed, we would have notified you and offered an alternative solution. We appreciate your understanding and hope to have the opportunity to make it right in the future.

• 1 / 5 1

  

  Edit Flag

  I showed up with my confirmed reservation and was told that there were no rooms available. Clerk stated that they have tried to contact Daybreakhotels to black out some dates and the website was unresponsive. Apparently, i was the third reservation that day that was turned away.

  Review of 13/10/2023, following an experience of 10/10/2023 by C. O.

  Answer by daybreakhotels.com

  

  Flag

  Dear Customer, thank you for your review. We are currently investigating the matter. The oversight was on the hotel's end, failing to close sales in a timely manner, leading to overbooking. Rest assured, had we been informed, we would have promptly provided an alternative solution.

• 5 / 5 1

  

  Edit Flag

  Fair except shuttle pick up

  Review of 11/10/2023, following an experience of 30/09/2023 by A. P.

• 4 / 5 1

  

  Edit Flag

  Delivered what was expected.

  Review of 10/10/2023, following an experience of 17/09/2023 by MARTIN L. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very good, great service. I would recommend it.

  Review of 03/10/2023, following an experience of 27/09/2023 by A. S.

• 3 / 5 1

  

  Edit Flag

  I booked holiday inn it was great but I booked season’s heritage and they did not accommodate us

  Review of 28/09/2023, following an experience of 25/09/2023 by A. S.

  Answer by daybreakhotels.com

  

  Flag

  Dear Customer, thank you for your feedback which will help us verify what happened and improve our service.

• 5 / 5 1

  

  Edit Flag

  Had a great stay at Daybreak hotels, the lunch at the bar had a good variety of options. I stayed from 10 AM to 6 PM, a perfect spot for a layover for a flight later that night from MIA. It appears many of the staff did not know about the half day option, but it worked out great. Thanks

  Review of 23/09/2023, following an experience of 03/09/2023 by L. A.

• 5 / 5 1

  

  Edit Flag

  Super service! This was our first day break experience and we will definitely use it again. The hotel desk staff was very friendly and knew exactly how to check in a day use guess.

  Review of 19/09/2023, following an experience of 17/09/2023 by A. M.

• 5 / 5 1

  

  Edit Flag

  Great value for a few hours

  Review of 14/09/2023, following an experience of 05/09/2023 by L. W.

• 5 / 5 1

  

  Edit Flag

  Easy to use and exactly what I needed

  Review of 13/09/2023, following an experience of 30/08/2023 by T. M.

• 5 / 5 1

  

  Edit Flag

  Helped us find a hotel in a pinch

  Review of 13/09/2023, following an experience of 09/09/2023 by K. T.

• 5 / 5 1

  

  Edit Flag

  Best place to stay

  Review of 02/09/2023, following an experience of 31/08/2023 by A. F.

• 5 / 5 1

  

  Edit Flag

  I almost didn’t believe this was a thing. But the moment I got to the Hotel, the process was smooth sailing. The hotel checked me in quickly. The room was perfect for a short stay while we waited for our train that evening. The room was clean and the wifi and TV worked perfectly. Would definitely use daybreak again and will definitely atay at this Hyatt House location again.

  Review of 02/09/2023, following an experience of 28/08/2023 by R. S.

• 3 / 5 1

  

  Edit Flag

  I wish there were more options available. Descriptions, rates and locatiosn are accurate, though!

  Review of 30/08/2023, following an experience of 25/08/2023 by KARL C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Very straightforward experience.

  Review of 28/08/2023, following an experience of 10/07/2023 by R. M.

• 1 / 5 1

  

  Edit Flag

  You declined my review but my experience has not changed. It is what it is.

  Review of 27/08/2023, following an experience of 26/07/2023 by M. S.

• 4 / 5 1

  

  Edit Flag

  Good, no issues.

  Review of 26/08/2023, following an experience of 01/08/2023 by K. T.

• 5 / 5 1

  

  Edit Flag

  Excellent service

  Review of 26/08/2023, following an experience of 23/08/2023 by BARRY G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

  Edit Flag

  Easy and effective booking

  Review of 25/08/2023, following an experience of 20/08/2023 by S. G.

• 5 / 5 1

  

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  nice website reliable reservation system good choice of hotels

  Review of 24/08/2023, following an experience of 27/07/2023 by A. D.

• 5 / 5 1

  

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  Beautiful clean.

  Review of 23/08/2023, following an experience of 20/08/2023 by J. E.

• 5 / 5 1

  

  Edit Flag

  Very clean

  Review of 20/08/2023, following an experience of 18/08/2023 by S. J.

• 4 / 5 1

  

  Edit Flag

  Quite okay. No complains

  Review of 19/08/2023, following an experience of 02/08/2023 by E. M.

• 1 / 5 1

  

  Edit Flag

  Making the reservations was fine. But when i got to the hotel i was told no room was available. Not one email informing me

  Review of 18/08/2023, following an experience of 14/08/2023 by E. A.

  Answer by daybreakhotels.com

  

  Flag

  Dear Customer, thank you for your review! We sincerely apologize for the inconvenience you experienced during your recent stay. We want to assure you that we sent your reservation as usual and were unaware of the hotel being fully booked. Had we been informed, we would have taken immediate action to address the situation beforehand. We are currently investigating this matter to understand what transpired. Your feedback is important to us, and we are committed to ensuring a better experience for all our guests. Thank you for bringing this to our attention.

• 5 / 5 1

  

  Edit Flag

  Excellent! Nice play to stay! Highly recommended 💕

  Review of 16/08/2023, following an experience of 11/08/2023 by T. C.

• 5 / 5 1

  

  Edit Flag

  Need a quiet place to work, very convenient

  Review of 10/08/2023, following an experience of 06/08/2023 by I. G.

• 1 / 5 1

  

  Edit Flag

  I made a reservation for a hotel near LAX and when I showed up at the hotel they did not honor my reservation, even thought I had directly contacted the hotel after making the reservation at Daybreakhotels.com. So I am not sure if the zero start review would be for this website or the hotel itself but after this experience I’ll never use Daybreakhotels.com again

  Review of 10/08/2023, following an experience of 04/07/2023 by A. H.

  Answer by daybreakhotels.com

  

  Flag

  Dear Customer, thank you for your feedback. We are sorry for your experience, we are checking with the hotel what happened.

• 5 / 5 1

  

  Edit Flag

  Great day stay to spend time before heading to the airport. Please keep providing affordable day rooms for families who have later flights. It was so beneficial! Room was also nicely decorated and clean. Felt very comfortable. Thank you!

  Review of 08/08/2023, following an experience of 12/07/2023 by C. K.

• 5 / 5 1

  

  Edit Flag

  Very easy to use

  Review of 08/08/2023, following an experience of 30/03/2023 by V. B.

• 5 / 5 1

  

  Edit Flag

  Efficient service, clean room , no hazard.

  Review of 04/08/2023, following an experience of 26/04/2023 by J. C.

Reviews displayed in chronological order