Customer reviews for daybreakhotels.com

Customer reviews

• 1 / 5 1

  

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  Horrible as I was kicked out and told I had no reservations

  Review of 24/02/2023, following an experience of 19/02/2023 by EILEEN A. *

  *Pseudonymized data at the request of the author

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. We are truly sorry to hear that you had this bad experience and we are checking what happened with the Hotel.

  Answer by Eileen A

  

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  The person in the front desk racially profiled denied service and called security to escort me out infront of other guest it was embarrassing and humiliating. She refused to give me her name until another guest gave it up to me her name was Maya

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• 5 / 5 1

  

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  I am very happy with the experience , thank you

  Review of 24/02/2023, following an experience of 21/02/2023 by ADRIAN B. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  It was a pleasant stay apart from workmen drilling in afternoon.. Would have be nice to been aware of

  Review of 23/02/2023, following an experience of 17/02/2023 by A. B.

• 5 / 5 1

  

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  It was nice room and worth for the money

  Review of 22/02/2023, following an experience of 17/02/2023 by HARVEY T. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  My experience with Daybreakhotel.com was great. Gave me options and answered my questions. I was a bit confused with the reservation that was made was not a real reservation with the actual hotel.

  Review of 21/02/2023, following an experience of 17/02/2023 by S. H.

• 5 / 5 1

  

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  Best booking website

  Review of 21/02/2023, following an experience of 09/02/2023 by M. A.

• 1 / 5 1

  

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  Arrived at hotel no booking for us and no room!! Apparently no day rooms are guaranteed even if you book its only if they have them available! So how can you offer this service if it's not available. Would not use again.

  Review of 21/02/2023, following an experience of 09/02/2023 by L. W.

  Answer by daybreakhotels.com

  

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  Dear customer, thank you for your feedback. We are so sorry to hear that you had a disappointing experience and we are checking with the hotel to avoid similar situations in the future. If we were aware about the Hotel being fully booked for sure we had tried to inform you and sending to you different options.

  Answer by L. W

  

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  Unfortunately you would not have been aware as it was that morning they informed me so I would have had no time to move to another one. I have sent an email to you direct as I feel I should be getting a refund :(

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• 5 / 5 1

  

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  Easy to book the room, fair price. Would recommend and be happy to book through Daybreak hotels again.

  Review of 21/02/2023, following an experience of 29/01/2023 by L. N.

• 5 / 5 1

  

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  Very good, great service. I would recommend.

  Review of 21/02/2023, following an experience of 18/02/2023 by A. S.

• 1 / 5 1

  

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  Received reservation confirmation email but when we showed up to the hotel they told us there was nothing. I was able to go work from a library but they defeats the point of the reservation and took an hour out of my day driving there and back.

  Review of 20/02/2023, following an experience of 17/02/2023 by NOAH M. *

  *Pseudonymized data at the request of the author

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. We are checking with the Hotel if there have been any technical issues since we sent them the booking as usual. We are sorry that we were unable to offer you the experience you expected.

• 5 / 5 1

  

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  East to navigate website with huge amounts of information on. Offers booking without leaving deposit or many personal details. Would highly recommend.

  Review of 19/02/2023, following an experience of 13/02/2023 by S. D.

• 4 / 5 1

  

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  Very pleasant experience recently staying for part of the day at the Hyatt airport East - staff were very friendly and the room was quite nice. Ordered a taxi for us and had no difficulties during the stay.

  Review of 18/02/2023, following an experience of 30/01/2023 by S. D.

• 1 / 5 1

  

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  They Didn’t even contact the hotel, had to call to find out they don’t even offer day rooms

  Review of 18/02/2023, following an experience of 12/02/2023 by CAROLE M. *

  *Pseudonymized data at the request of the author

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. We sent them the confirmation like we always do, that's why we will check with them what happened. We are sorry for the inconvenience.

• 5 / 5 1

  

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  Easy booking makes it so stress free and I would highly recommend the app

  Review of 17/02/2023, following an experience of 10/02/2023 by NOAH C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  An excellent site!

  Review of 15/02/2023, following an experience of 06/02/2023 by R. C.

• 3 / 5 1

  

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  No explanation to cash only prior to arrival, think that needs to be clear as I only had cash which messed up a lot of things!

  Review of 15/02/2023, following an experience of 02/02/2023 by CAROLINE R. *

  *Pseudonymized data at the request of the author

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback, we will check with the Hotel.

• 5 / 5 1

  

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  Easy to use

  Review of 12/02/2023, following an experience of 03/02/2023 by C. M.

• 5 / 5 1

  

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  Very good. Everything went smoothly. Good name and good concept :)

  Review of 12/02/2023, following an experience of 09/01/2023 by N. G.

• 1 / 5 1

  

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  Awful...this is not an legitimate site to make a reservation... definitely not recommended

  Review of 11/02/2023, following an experience of 02/02/2023 by J. E.

  Answer by daybreakhotels.com

  

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  Dear customer, thank you for your feedback. We are so sorry to hear you had a disappointing experience. We would really appreciate if you can share with us more details about your stay in order to share it with the Hotel and avoid such similar situations in the future.

• 5 / 5 1

  

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  It was smooth and nice

  Review of 09/02/2023, following an experience of 01/02/2023 by R. A.

• 5 / 5 1

  

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  Perfect portal for Day stays

  Review of 08/02/2023, following an experience of 31/12/2022 by J. P.

• 5 / 5 1

  

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  Excellent and easy to book.

  Review of 07/02/2023, following an experience of 04/02/2023 by M. P.

• 5 / 5 1

  

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  Very good service. Had no hassle from thee hotel on arrival. Did think beforehand if a room was booked for us but didnt need to worry they were expecting us

  Review of 07/02/2023, following an experience of 29/01/2023 by T. C.

• 5 / 5 1

  

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  It worked, very satisfied

  Review of 06/02/2023, following an experience of 20/01/2023 by K. L.

• 5 / 5 1

  

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  The hotel was great and welcoming! We had a good time for a day stay! I would use daybreak again for sure.

  Review of 06/02/2023, following an experience of 22/01/2023 by ERIN D. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  We went to the holiday Inn London Sutton and it was great

  Review of 06/02/2023, following an experience of 27/01/2023 by T. M.

• 4 / 5 1

  

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  good

  Review of 04/02/2023, following an experience of 29/01/2023 by NICOLE C. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  The hotel didn't have a room for me, didn't have the confirmation or anything

  Review of 02/02/2023, following an experience of 30/12/2022 by N. S.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. We are sorry for the inconvenience, we are checking with the hotel what happened.

• 5 / 5 1

  

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  Excellent

  Review of 01/02/2023, following an experience of 26/01/2023 by S. G.

• 5 / 5 1

  

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  I needed a hotel room for the day that allowed early check in. My flight didn't leave until 9pm. The room was clean and the just what I needed to rest before my flight. I will definitely choose to use them again in the future.

  Review of 01/02/2023, following an experience of 19/01/2023 by R. W.

• 5 / 5 1

  

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  DayBreakhotel.com is Perfect.

  Review of 31/01/2023, following an experience of 24/01/2023 by A. S.

• 4 / 5 1

  

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  Clean hotel bext to airport. This was perfect for a day stay ahead of our night flight. Would definitely use again.

  Review of 31/01/2023, following an experience of 28/12/2022 by F. S.

• 5 / 5 1

  

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  Fantastic

  Review of 30/01/2023, following an experience of 26/01/2023 by C. R.

• 5 / 5 1

  

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  Never had a day room before. The difference it makes to travelling overnight and getting rest in the morning is worth booking. After being up 30 hours and having 2 flights I was so looking forward to a few hours sleep. So glad we book this for when we landed and not trying to drive home straight.

  Review of 30/01/2023, following an experience of 21/01/2023 by S. A.

• 5 / 5 1

  

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  It was good

  Review of 28/01/2023, following an experience of 23/01/2023 by TARA M. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  I have been at this hotel many times before via Day Break. It is a wonderful location . The reason for the two star is the 45 minute wait to get successfully checked it. I do not understand why, but two staff and a manager could not figure the check in via Day Break. It took very , very long and no consideration was given to me for the experience . I tried to reach Day Break on the UK number , which is the only one provided , but it went to voicemail . I really will not book this hotel again via Day Break until I am assured that this problem has been rectified. It is unfortunate because it is a great hotel and Day Break offers a very competitive deal.

  Review of 28/01/2023, following an experience of 25/01/2023 by JULIE M. *

  *Pseudonymized data at the request of the author

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback, we are verifying what happened with the Hotel. We remind you that it is also possible to contact our Customer Service via chat, whatsapp and email and we hope to have you again among our Customers.

• 3 / 5 1

  

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  Day breakhotel must confirm with the hotel for the bookings, as I booked for a double bed but was provided with a twin bed in the hotel.

  Review of 27/01/2023, following an experience of 16/01/2023 by ELLIE M. *

  *Pseudonymized data at the request of the author

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. We are sorry to hear that the room assigned was not the one booked, we will check with the hotel what happened.

• 3 / 5 1

  

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  The hotel did not receive the booking when I checked and they insisted on charging me more!

  Review of 26/01/2023, following an experience of 19/01/2023 by S. P.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback, we are checking what happened with the Hotel.

• 5 / 5 1

  

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  Great hotel. Cheaper than the other guys too!

  Review of 26/01/2023, following an experience of 28/12/2022 by C. F.

• 5 / 5 1

  

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  Ease of use for the booking process.

  Review of 24/01/2023, following an experience of 16/01/2023 by W. F.

• 5 / 5 1

  

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  Fantastic visit. Great facilities for my short stay, very impressed.

  Review of 23/01/2023, following an experience of 30/12/2022 by K. S.

• 5 / 5 1

  

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  Very easy to book, hotel was great, an important service for shift workers.

  Review of 23/01/2023, following an experience of 14/01/2023 by L. G.

• 5 / 5 1

  

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  Very good, easy to use

  Review of 23/01/2023, following an experience of 14/01/2023 by J. P.

• 5 / 5 1

  

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  Excellent, very easy very convenient we had a much well deserved break from the grind and the kids

  Review of 22/01/2023, following an experience of 11/01/2023 by D. K.

• 5 / 5 1

  

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  Excellent

  Review of 20/01/2023, following an experience of 26/12/2022 by DYLAN J. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Enjoyed staying at the hotel all day until I had a long flight in the evening. First class Hotel. Highly recommend

  Review of 20/01/2023, following an experience of 14/01/2023 by M. C.

• 5 / 5 1

  

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  Very good.

  Review of 20/01/2023, following an experience of 14/01/2023 by H. R.

• 5 / 5 1

  

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  Fast and easy to use.

  Review of 19/01/2023, following an experience of 16/01/2023 by LILLY W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Perfect

  Review of 18/01/2023, following an experience of 21/12/2022 by TEAGAN R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Super large & comfortable room with access to leisure facilities. Polite, friendly helpful staff.

  Review of 17/01/2023, following an experience of 11/01/2023 by KELLY M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The rooms are clean and comfortable.

  Review of 16/01/2023, following an experience of 12/01/2023 by ALEXANDER C. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Day room before late flight. Everything good. Daybreak website info had hotel address slightly wrong confusing taxi driver over (NE instead of NW)

  Review of 15/01/2023, following an experience of 10/01/2023 by LOGAN E. *

  *Pseudonymized data at the request of the author

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback, we will correct the information.

• 5 / 5 1

  

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  Good

  Review of 14/01/2023, following an experience of 08/01/2023 by P. C.

• 1 / 5 1

  

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  When I went to check in the front desk person said there is no booking. However she said she can make a new booking at the same rate. Was wondering what happened to my online booking? Imagine if the day room wasn’t available it would leave me stranded. Look into this and reply with a refund.

  Review of 14/01/2023, following an experience of 22/12/2022 by A. B.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. The opinions of our customers are very important to help us improve our offer. We will verify with the Hotel the points you have indicated and we also remind you that you can also contact our Customer Care for any need. We hope you will come back to book your DayUse through our portal!

• 5 / 5 1

  

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  Easy to use app

  Review of 14/01/2023, following an experience of 03/01/2023 by C. S.

• 1 / 5 1

  

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  Hotel couldn’t locate my reservation wasn’t able to stay had to find another hotel

  Review of 14/01/2023, following an experience of 12/12/2022 by A. E.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. We are verifying what happened with the Hotel.

• 5 / 5 1

  

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  Excellent service...good value for money...highly recommended!

  Review of 14/01/2023, following an experience of 05/01/2023 by C. D.

• 4 / 5 1

  

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  All good

  Review of 14/01/2023, following an experience of 08/12/2022 by EVELYN C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very easy to use to make the booking and arrived at hotel and checked in as normal. Everything went smoothly.

  Review of 14/01/2023, following an experience of 10/01/2023 by D. A.

• 5 / 5 1

  

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  Cheaper and more options than the other websites

  Review of 10/01/2023, following an experience of 03/01/2023 by J. N.

• 5 / 5 1

  

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  Very convenient and hotel are good prices.

  Review of 10/01/2023, following an experience of 31/12/2022 by ETHAN W. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  The hotel hadn’t received my reservation

  Review of 10/01/2023, following an experience of 24/12/2022 by BETHANY M. *

  *Pseudonymized data at the request of the author

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. We are verifying what happened with the Hotel.

• 1 / 5 1

  

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  My booking was not accepted by hotel

  Review of 10/01/2023, following an experience of 09/12/2022 by S. N.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback, we will check with the Hotel what happened.

• 5 / 5 1

  

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  The booking website and app is so simple and easy, hardly takes 2 minutes enter the details. Just fill in few details and confirm, and immediately confirmation email is sent.

  Review of 05/01/2023, following an experience of 29/12/2022 by A. S.

• 5 / 5 1

  

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  Excellent and easy

  Review of 05/01/2023, following an experience of 02/01/2023 by K. K.

• 5 / 5 1

  

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  The price was reasonable, and it was smooth to get the room.

  Review of 04/01/2023, following an experience of 09/11/2022 by E. F.

• 5 / 5 1

  

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  Always easy and convenient to use

  Review of 04/01/2023, following an experience of 31/12/2022 by COLIN C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Overall, an extremely smoothe process and a great option to have 🥰

  Review of 04/01/2023, following an experience of 29/12/2022 by KEVIN C. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  I phone the hotel on the previous day for making sure about my reservation and the time that I will arrive. When I arrived there I was informed that we don't have a room. This situation was very uncomfortable.

  Review of 04/01/2023, following an experience of 23/12/2022 by T. L.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback, we will check with the Hotel what happened. We remind you for the future that you can always contact our Customer Care for any need.

• 5 / 5 1

  

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  amazing stay, great service

  Review of 01/01/2023, following an experience of 14/12/2022 by SHANNON R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Good

  Review of 01/01/2023, following an experience of 28/12/2022 by I. G.

• 4 / 5 1

  

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  Very easy to use website and booking took no time at all. It’s just a shame the hotel we used didn’t except the 10% discount

  Review of 29/12/2022, following an experience of 18/12/2022 by H. L.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. We are happy to see that you found our web site easy and fast. While regarding the discount, some hotels have chosen to do not accept discount codes, unfortunately. We really hope to have the chance to have you as our customer again in the near future.

• 5 / 5 1

  

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  Its very useful. Price was accurate no suprises

  Review of 29/12/2022, following an experience of 03/12/2022 by C. T.

• 5 / 5 1

  

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  a great option to have when there is an extended layover, a chance to sleep, shower, and feel a bit more alive before the next long-haul flight.

  Review of 28/12/2022, following an experience of 30/07/2022 by S. H.

• 4 / 5 1

  

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  Hotel a bit tired but value for money

  Review of 27/12/2022, following an experience of 18/12/2022 by E. C.

• 1 / 5 1

  

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  Booked a day room , got confirmation, when we got to hotel they were full Not happy

  Review of 24/12/2022, following an experience of 08/12/2022 by S. H.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. We are deeply sorry for the inconvenience. The Hotel has not communicated anything to us about it, otherwise we would have warned you in time. We remind you that it is always possible to contact our Customer Service and we hope you continue to use our website.

• 5 / 5 1

  

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  Hfjuhftjh jhfdd

  Review of 24/12/2022, following an experience of 12/12/2022 by P. O.

• 5 / 5 1

  

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  Simple and easy

  Review of 24/12/2022, following an experience of 06/12/2022 by T. S.

• 5 / 5 1

  

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  Very efficient and a great service,highly recommended

  Review of 24/12/2022, following an experience of 07/12/2022 by G. H.

• 4 / 5 1

  

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  Excellent service

  Review of 24/12/2022, following an experience of 16/12/2022 by C. C.

• 4 / 5 1

  

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  Good

  Review of 24/12/2022, following an experience of 15/12/2022 by H. H.

• 2 / 5 1

  

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  Below my expectations.

  Review of 24/12/2022, following an experience of 13/12/2022 by PATRICK R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The hotel was easy to book and the confirmation details were acciurate

  Review of 24/12/2022, following an experience of 28/07/2022 by P. C.

• 5 / 5 1

  

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  Excellent service

  Review of 15/12/2022, following an experience of 11/12/2022 by S. A.

• 4 / 5 1

  

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  Great value for money 💰 would Rec amend you to any one ☝️

  Review of 15/12/2022, following an experience of 09/12/2022 by J. T.

• 5 / 5 1

  

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  Everything was brilliant

  Review of 14/12/2022, following an experience of 09/12/2022 by P. P.

• 5 / 5 1

  

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  Easy to book, quick confirmation

  Review of 14/12/2022, following an experience of 05/12/2022 by I. A.

• 5 / 5 1

  

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  Thanks for canceling me this time. See you later.

  Review of 14/12/2022, following an experience of 08/12/2022 by R. N.

• 4 / 5 1

  

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  Ok. Some Traffic noise. Take ear plugs….

  Review of 14/12/2022, following an experience of 03/12/2022 by G. F.

• 5 / 5 1

  

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  Super

  Review of 13/12/2022, following an experience of 08/12/2022 by C. S.

• 1 / 5 1

  

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  Booked an "available" hotel to show up to zero availability.

  Review of 09/12/2022, following an experience of 04/12/2022 by K. B.

• 1 / 5 1

  

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  Hotel doesn’t accept bookings using this website so when I arrived they said they had no rooms for me and couldn’t accept the booking

  Review of 09/12/2022, following an experience of 03/12/2022 by ADRIAN S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I am very pleased with the service provided and helpfulness of the staff.

  Review of 08/12/2022, following an experience of 29/11/2022 by A. A.

• 5 / 5 1

  

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  Great way to fill in the day when your flight is late at night and you get off a cruise ship early in the mort

  Review of 08/12/2022, following an experience of 04/12/2022 by S. W.

• 1 / 5 1

  

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  Can't communicate via phone, you don't get the room shown in the pictures and the hotel gives whatever room they want

  Review of 07/12/2022, following an experience of 15/11/2022 by A. N.

• 5 / 5 1

  

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  East and convenient.

  Review of 05/12/2022, following an experience of 28/11/2022 by D. G.

• 5 / 5 1

  

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  hassle free

  Review of 05/12/2022, following an experience of 22/11/2022 by LILY R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  An amazing experience! Super easy system to book, there’s no catch and the hotel was lovely! Definitely recommend booking through daybreak hotels.com

  Review of 04/12/2022, following an experience of 28/11/2022 by LINDSAY W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Perfect

  Review of 03/12/2022, following an experience of 29/11/2022 by M. A.

• 5 / 5 1

  

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  Great experience !

  Review of 03/12/2022, following an experience of 30/11/2022 by M. C.

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