Customer reviews for daybreakhotels.com

Customer reviews

• 4 / 5 1

  

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  Great alternative to waiting at the airport for 12 hours.

  Review of 02/08/2023, following an experience of 01/06/2023 by E. D.

• 4 / 5 1

  

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  Good

  Review of 01/08/2023, following an experience of 11/07/2023 by A. A.

• 1 / 5 1

  

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  Received confirmation from daybreak. Arrived at hotel next day and would not honor reservation. Was told they notified daybreak week ago of no vacancies. Took $90 uber for nothing. Never again

  Review of 26/07/2023, following an experience of 22/07/2023 by L. R.

  Answer by daybreakhotels.com

  

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  Dear Customer, Thank you so much for taking the time to leave us a review. We would like to extend our sincerest apologies for any inconvenience you experienced. The Hotel did not inform us that they were fully booked, they did not close their sales and your reservation was confirmed in error. We are currently investigating what happened, thanks to your report, to prevent a similar inconvenience from happening again in the future. Thank you for bringing this to our attention.

• 5 / 5 1

  

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  Excellent

  Review of 21/07/2023, following an experience of 18/07/2023 by E. D.

• 5 / 5 1

  

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  Fantastic, needed a 8hr stay in the area without the overnight rate it worked out marvelously.

  Review of 20/07/2023, following an experience of 18/07/2023 by H. J.

• 1 / 5 1

  

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  I booked a day room in Seattle following an Alaskan cruise. When I showed up the next day to check in, the hotel had no record of my reservation, and the "confirmation number" provided by Daybreakhotels.com was useless. There was no assistance and no recourse. I will never use this site again, and I will recommend to all my travel friends and groups that they avoid it.

  Review of 20/07/2023, following an experience of 15/07/2023 by A. W.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for taking the time to provide us with your feedback, we are truly sorry to hear about the inconvenience you experienced. Please rest assured that we are thoroughly investigating the matter to understand what happened and ensure that it doesn't recur in the future. Your feedback is crucial in helping us improve our services and is our sincere hope that you will give us another opportunity to serve you better.

• 5 / 5 1

  

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  The low rate daytime room was exactly what my family and I needed on our layover. Thank you!

  Review of 06/07/2023, following an experience of 03/07/2023 by C. P.

• 5 / 5 1

  

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  I was hesitant at first, but it was a legit service and everything went well.

  Review of 04/07/2023, following an experience of 24/04/2023 by S. D.

• 1 / 5 1

  

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  They never booked the right hotel. I got there and they had no reservation for me. I'm insisting on a return to find out what happened. Extremely frustrated and angry!

  Review of 03/07/2023, following an experience of 01/07/2023 by KIERAN J. *

  *Pseudonymized data at the request of the author

  Answer by daybreakhotels.com

  

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  Dear Customer, We would like to express our sincere gratitude for taking the time to leave us a review. However, we apologize for any inconvenience or dissatisfaction you may have experienced. Please be assured that we take your concerns seriously, and we will thoroughly investigate the issues you have raised. Our team is committed to addressing any shortcomings and improving our services to ensure a better experience for all our customers.

• 5 / 5 1

  

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  Super easy experience. Great hotel. Fast process. Highly recommended.

  Review of 30/06/2023, following an experience of 28/06/2023 by P. O.

• 5 / 5 1

  

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  It's easy to use without credit card details.

  Review of 29/06/2023, following an experience of 12/06/2023 by T. T.

• 5 / 5 1

  

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  Excellent

  Review of 26/06/2023, following an experience of 19/06/2023 by J. N.

• 5 / 5 1

  

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  The service did a great job connecting me with a hotel.

  Review of 24/06/2023, following an experience of 20/06/2023 by J. W.

• 5 / 5 1

  

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  The staff is always pleasant

  Review of 24/06/2023, following an experience of 19/06/2023 by M. C.

• 3 / 5 1

  

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  Imagine my surprise when I get to the hotel to check in and am told they havent had a contract with your company in over two years.

  Review of 21/06/2023, following an experience of 17/06/2023 by J. K.

  Answer by daybreakhotels.com

  

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  Dear Customer, Thank you for taking the time to leave us a review. We want to assure you that we will investigate the matter you mentioned, and it is possible that the person who assisted you was not aware of the agreement. We sincerely apologize for any inconvenience caused and hope to have the opportunity to serve you again in the future.

• 5 / 5 1

  

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  we booked the day hotel, from 9 - 6 after our cruise, waiting fir our late flight home, checkin was easy

  Review of 20/06/2023, following an experience of 12/05/2023 by COLIN B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent experience

  Review of 20/06/2023, following an experience of 12/05/2023 by M. V.

• 5 / 5 1

  

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  Excellent

  Review of 20/06/2023, following an experience of 09/06/2023 by J. V.

• 5 / 5 1

  

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  Great Hotel option!!

  Review of 14/06/2023, following an experience of 09/06/2023 by DANIEL W. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  First time using. Had an 8 plus hour wait for our flight, booked this and spent 6 hours chilling in a nice room, watched a movie, spent a little time in the pool. Much better than sitting in the airport .

  Review of 13/06/2023, following an experience of 29/03/2023 by M. W.

• 5 / 5 1

  

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  I had initially booked a day use hotel on another website but that fell through and I was stranded at the fully booked hotel with no reservations and 3 kids! I was pleasantly surprised to get a confirmation booking immediately from daybreakhotels.com and was really glad my family could get some proper rest and freshen up before our long flight home. I will definitely use this for future bookings :)

  Review of 11/06/2023, following an experience of 09/06/2023 by C. L.

• 5 / 5 1

  

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  I was very impressed with the communication. All questions were answered speedily and efficiently.

  Review of 31/05/2023, following an experience of 17/05/2023 by C. N.

• 5 / 5 1

  

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  It was wonderful

  Review of 30/05/2023, following an experience of 25/05/2023 by J. C.

• 5 / 5 1

  

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  It has been great so far booking an hotel day rate . However, It is advisable to book more then 24hr in advance as sometime the hotel doesn’t notice the booking and if full will not be able to accommodate the day booking.

  Review of 25/05/2023, following an experience of 13/05/2023 by S. T.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your review and for bringing the delay in your reservation registration to our attention. We apologize for any inconvenience this may have caused. We will investigate the situation to understand what happened and work towards improving our service.

• 5 / 5 1

  

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  Great

  Review of 25/05/2023, following an experience of 11/05/2023 by TIM R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great service

  Review of 24/05/2023, following an experience of 03/05/2023 by GEORGIA R. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  An enjoyable stay. The staff were very friendly and the rates were reasonable.

  Review of 24/05/2023, following an experience of 19/05/2023 by J. M.

• 5 / 5 1

  

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  Really an excellent experience. It went exactly as we would have expected. The front desk was very accommodating. The fitness center was good.

  Review of 23/05/2023, following an experience of 19/05/2023 by K. V.

• 4 / 5 1

  

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  Great

  Review of 22/05/2023, following an experience of 18/05/2023 by A. O.

• 5 / 5 1

  

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  Easy and convenient, first time we booked a hotel for a long but not overnight layover. We arrived jetlagged from the US and had a very refreshing nap and a chance to shower.

  Review of 19/05/2023, following an experience of 15/05/2023 by J. X.

• 5 / 5 1

  

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  The staff was very friendly and nice my stay was great would be back again

  Review of 18/05/2023, following an experience of 15/05/2023 by M. C.

• 5 / 5 1

  

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  Always over and beyond had an amazing stay

  Review of 18/05/2023, following an experience of 26/04/2023 by T. D.

• 5 / 5 1

  

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  Perfect

  Review of 17/05/2023, following an experience of 14/05/2023 by H. K.

• 5 / 5 1

  

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  Amazing, lovely staff and discreet

  Review of 17/05/2023, following an experience of 09/05/2023 by H. D.

• 3 / 5 1

  

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  It wasn't too bad, nice room. Very small tub.

  Review of 16/05/2023, following an experience of 08/05/2023 by ZOE K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great customer service. Clean rooms and great view.

  Review of 14/05/2023, following an experience of 08/05/2023 by H. S.

• 5 / 5 1

  

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  The room was ready, clean reasonably quiet, though housekeeping was active in adjacent rooms.

  Review of 14/05/2023, following an experience of 30/04/2023 by R. C.

• 5 / 5 1

  

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  Very good

  Review of 09/05/2023, following an experience of 05/05/2023 by R. T.

• 5 / 5 1

  

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  Very easy process

  Review of 08/05/2023, following an experience of 12/02/2023 by M. B.

• 5 / 5 1

  

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  Excellent service…easy to reserve…just what I needed at the last minute! Great price too…

  Review of 08/05/2023, following an experience of 04/05/2023 by L. O.

• 5 / 5 1

  

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  Easy to book and payment taken after visit.

  Review of 07/05/2023, following an experience of 22/04/2023 by ISAAC K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Easy to ise.

  Review of 07/05/2023, following an experience of 28/04/2023 by I. G.

• 5 / 5 1

  

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  Great service, will definitely be using again and again.

  Review of 06/05/2023, following an experience of 25/04/2023 by WENDY B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Having read some of the negative reviews I was hesitant. After having now stayed there I would suggest the negative reviews are written by those who really havent got a clue. The stay we had was as good as any top hotel we have stayed in around the world The staff were extremely helpful and polite, and the room with separate lounge, two televisions and a large bathroom spotless and large This complex is surrounded by many top named hotels in the US, ,and I would suggest fully deserving of being there. I will definitely recommend the Hilton Suites to any person

  Review of 04/05/2023, following an experience of 02/02/2023 by N. W.

• 5 / 5 1

  

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  Just the mid-day break I needed. Easy check-in, beautiful accommodations and professional staff.

  Review of 03/05/2023, following an experience of 28/04/2023 by Y. S.

• 5 / 5 1

  

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  Clean and comfy.

  Review of 30/04/2023, following an experience of 25/04/2023 by DANIELLE J. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Hotel never got the booking from DayBreakhotels and were fully booked, hence had to cancel plans for the day.

  Review of 27/04/2023, following an experience of 24/04/2023 by HOLLIE H. *

  *Pseudonymized data at the request of the author

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. We are checking why the Hotel has told you so since we sent the booking as usual. We are sorry for this incident and look forward to providing you with a better experience in the future.

• 5 / 5 1

  

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  Nice wait in this hotel for a late flight home. Near to beach , shops and restaurants

  Review of 26/04/2023, following an experience of 28/11/2022 by M. H.

• 5 / 5 1

  

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  Very welcoming and ALL facilities offered in hotel can be used by dayuse customers. Lovely room very comfortable and great quiet environment to work. You can keep your card open to order room service etc...checkout is 6pm. It was so nice to be welcomed with no difference to an overnight guest. Doubletree Hull THANK YOU and £50 great price 👍

  Review of 24/04/2023, following an experience of 10/04/2023 by C. R.

• 5 / 5 1

  

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  Excellent prices guaranteed

  Review of 24/04/2023, following an experience of 11/04/2023 by ELLIE W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Fast checkout!

  Review of 21/04/2023, following an experience of 17/04/2023 by H. C.

• 2 / 5 1

  

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  Booking process was straight forward and decent price for a room however my flight was delayed by 1 1/2 hours and on arrival at the booked hotel I was told my booking had been cancelled . Twice in 5 months this has happened at the same hotel now so maybe the hotels policy but not very helpful at all after an overnight 9 hour flight and with the prospect of a 4 hour drive home we really could have benefitted with the rest in the day hotel we had chosen

  Review of 20/04/2023, following an experience of 26/03/2023 by N. B.

• 5 / 5 1

  

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  Wonderful. I needed some help, submitted my question and had a very quick reply and follow-up.

  Review of 20/04/2023, following an experience of 04/01/2023 by S. N.

• 5 / 5 1

  

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  I was nervous to use this service but was happily surprised at how seamless it was. Got off a cruise at 9am and wasn’t flying out until 7:00pm. Was able to crash in a hotel, swim and eat lunch which was much better than sitting in an airport!

  Review of 18/04/2023, following an experience of 15/04/2023 by V. M.

• 5 / 5 1

  

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  Easy to book, good prices.

  Review of 17/04/2023, following an experience of 12/01/2023 by T. C.

• 1 / 5 1

  

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  arrived at Holiday inn. and was told NO DAY STAY. OnLy 187.00 full price rooms

  Review of 12/04/2023, following an experience of 08/04/2023 by M. P.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your review. Feedback from our customers is important and allows us to improve our service. We are checking with the hotel what happened.

• 1 / 5 1

  

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  Deducted money two times, stating double booking was there on same day same time , that’s not my mistake.

  Review of 11/04/2023, following an experience of 06/04/2023 by Y. R.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. The reports of our Customers are very important because they allow us to work on critical issues and improve our service. Unfortunately we confirm that there have been some technical problems, but the Hotel has refunded the double booking charged by mistake. We look forward to having you among our customers again.

• 5 / 5 1

  

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  Great experience, very clean room and comfortable stay just for a couple of hours

  Review of 07/04/2023, following an experience of 03/04/2023 by S. S.

• 5 / 5 1

  

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  Everything was wonderful and no problems at the Double Tree By Hilton North Queensferry Scotland

  Review of 06/04/2023, following an experience of 25/03/2023 by G. H.

• 5 / 5 1

  

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  The Day break Hotel rooms are excellent very clean and cosy, it supplies every need for a daybreak cannot fault it is easy accessible, cannot find any thing but praise for the times I have used the Daybreak hotel.

  Review of 04/04/2023, following an experience of 16/01/2023 by E. W.

• 4 / 5 1

  

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  Check in on web worked well. Nice updated hotel but really bad part of town. Great for overnight, but do not go out after hours.

  Review of 03/04/2023, following an experience of 22/03/2023 by O. D.

• 1 / 5 1

  

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  When got to hotel they did not have my reservation

  Review of 02/04/2023, following an experience of 27/03/2023 by KIRSTEN W. *

  *Pseudonymized data at the request of the author

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your review. We are truly sorry for what happened, we are checking with the Hotel.

• 5 / 5 1

  

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  Easy experience great hotel all went to plan

  Review of 01/04/2023, following an experience of 17/01/2023 by P. L.

• 5 / 5 1

  

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  Great when I need to work remotely in private!

  Review of 30/03/2023, following an experience of 27/03/2023 by BRANDON K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Easy to use.

  Review of 30/03/2023, following an experience of 18/03/2023 by C. K.

• 4 / 5 1

  

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  Great at giving a large variety of hotels to stay in in the general area. The ability to utilise discounted rooms and having the choice to experience different hotels is fantastic. I love using daybreak hotels

  Review of 29/03/2023, following an experience of 13/03/2023 by OSCAR M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent and convenient app

  Review of 28/03/2023, following an experience of 19/03/2023 by GARY S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent service, easy to book.

  Review of 28/03/2023, following an experience of 20/03/2023 by K. I.

• 2 / 5 1

  

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  I tried to reconfirm my reservation but it was nowhere to be found. What concerns me is that no credit card is asked to hold the room. Fortunately, the front desk was able to book a room for me.

  Review of 28/03/2023, following an experience of 03/03/2023 by V. N.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your review, we are checking what happened with the Hotel.

• 5 / 5 1

  

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  Coming off cruise early with evening flight. Worked very well

  Review of 25/03/2023, following an experience of 06/03/2023 by A. M.

• 5 / 5 1

  

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  Very good, no faults.

  Review of 24/03/2023, following an experience of 15/03/2023 by A. A.

• 4 / 5 1

  

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  DayUse few hours. Great place, clean, efficient staff. Only thing is they have just started charging £5 for using the car park. Be aware that even though App says TOTAL TO PAY, they still add extra £5 on, as per revised T&C. ANSWER: For only a few hours stay during day, a bit steep. Use Abbey Meadows car park a couple of hundred metres along the road. It’s safe and FREE.

  Review of 24/03/2023, following an experience of 18/03/2023 by J. G.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your review. Parking service is to be agreed directly with the hotel, for this reason it has not been added to the cost of the room on the site.The extra cost is indicated on the Hotel page, however we will try to make this clearer.

  Answer by J. G

  

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  The NEW charge is fairly well hidden on the app, which is concerning. Anyhow, people are now aware of an alternative, once you publish my review. Thanks

  Answer by daybreakhotels.com

  

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  Thanks for the feedback, but it is our interest to provide complete information for the service, we will highlight it even more.

  Show exchanges Hide exchanges
• 5 / 5 1

  

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  Good

  Review of 23/03/2023, following an experience of 19/03/2023 by ALEXA A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  It was great!

  Review of 20/03/2023, following an experience of 22/01/2023 by J. W.

• 5 / 5 1

  

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  Great service, clean room and staff in the restaurant were excellent! 👍🏽

  Review of 19/03/2023, following an experience of 11/03/2023 by R. B.

• 5 / 5 1

  

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  Staff are fantastic. Rooms are always ready.

  Review of 19/03/2023, following an experience of 01/03/2023 by R. B.

• 5 / 5 1

  

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  Gorgeous hotel

  Review of 18/03/2023, following an experience of 02/03/2023 by D. R.

• 5 / 5 1

  

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  What a wonderful experience and great idea. Had 8 hours to kill before our evening flight. Spent the day around the pool and ordered Uber eats. Took a shower prior to heading to airport. Well worth the money

  Review of 17/03/2023, following an experience of 06/01/2023 by K. B.

• 5 / 5 1

  

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  Great. No problem. Simple booking.

  Review of 13/03/2023, following an experience of 09/03/2023 by CHARLOTTE H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I booked a DayBreak hotel room in Miami before an evening flight. We had an excellent experience. I was a little skeptical as I hadn't booked with DyBreak before and I'd never booked a room for a few hours before. I actually called the property I was interested in to ask about the process. I was assured booking with daybreakhotels dot com was legitimate and I'd not have a problem at check-in. So I booked with DayBreak and a few days later checked in with no problem at all. Our room was very clean and we were billed as we should have been. It was money well spent to not have to wait in the Miami airport for hours on end before our flight. I'm very thankful for the option and will look into the service when the occasion arises again.

  Review of 13/03/2023, following an experience of 27/02/2023 by LEO J. *

  *Pseudonymized data at the request of the author

• 3 / 5 1

  

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  When we arrived the hotel had no record of our booking despite it being confirmed by email from daybreak hotels.com

  Review of 12/03/2023, following an experience of 09/03/2023 by SOFIA H. *

  *Pseudonymized data at the request of the author

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. We are checking if there have been delays in communicating the reservation within the Hotel offices in order to avoid the inconvenience in the future.

• 5 / 5 1

  

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  Good service

  Review of 09/03/2023, following an experience of 01/02/2023 by P. A.

• 5 / 5 1

  

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  Needed a day room after a long flight arriving at 5.30am. Easily found the holiday inn Express Heathrow terminal 4 to suit our needs from 6am to 12 on the day break hotel's website. Booking was easy with easy cancellation if needed. Payment was taken at check in. Would definitely recommend Daybreak hotels.

  Review of 08/03/2023, following an experience of 03/02/2023 by L. H.

• 5 / 5 1

  

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  All good anf nice

  Review of 08/03/2023, following an experience of 28/02/2023 by S. A.

• 5 / 5 1

  

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  Easy booking, online, efficient staff at gatwick.

  Review of 04/03/2023, following an experience of 31/01/2023 by D. M.

• 1 / 5 1

  

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  If I could give it a zero, I would. I arrived and the hotel and didn’t have a reservation.

  Review of 04/03/2023, following an experience of 02/02/2023 by N. G.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. We are sorry for the inconvenience, we are verifying what happened with the hotel to ensure that it does not happen again in the future.

• 4 / 5 1

  

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  Buena

  Review of 02/03/2023, following an experience of 26/02/2023 by HELENA A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  After the hotel figured out what was happening as they had zero clue, it was all good. Likely new with Daybreak. Room was perfect. Everyone was friendly and will definitely use this service again!

  Review of 02/03/2023, following an experience of 25/02/2023 by N. P.

• 5 / 5 1

  

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  Good price,

  Review of 02/03/2023, following an experience of 23/02/2023 by CARRIE K. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  Awful

  Review of 28/02/2023, following an experience of 25/02/2023 by MICHAEL W. *

  *Pseudonymized data at the request of the author

  Answer by daybreakhotels.com

  

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  Dear Customer, may we ask why this review? The opinions of our Customers are very important to allow us to improve the service.

• 4 / 5 1

  

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  The hotel was fine and met my needs. The hotel did not however have my reservation in their system. They were able to find me a room, but this makes me skeptical for the next time I consider using daybreak hotels.

  Review of 28/02/2023, following an experience of 13/01/2023 by DAVID S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great range of hotels very easy to use and excellent prices 10 out of 10

  Review of 28/02/2023, following an experience of 21/02/2023 by J. P.

• 1 / 5 1

  

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  Arrived to hotel and room was not availabe

  Review of 27/02/2023, following an experience of 18/02/2023 by SALLY S. *

  *Pseudonymized data at the request of the author

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. The hotel did not close sales in time and the reservation was confirmed by mistake. We are sorry for what happened, we hope to have you again among our customers to offer you a better experience.

• 5 / 5 1

  

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  Easy to use website and great selection of top hotels available at great prices. Perfect for arranging day rooms for rest, work, and travel.

  Review of 27/02/2023, following an experience of 21/02/2023 by S. B.

• 5 / 5 1

  

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  Another good experience booking with daybreakhotels.com

  Review of 27/02/2023, following an experience of 21/02/2023 by T. C.

• 5 / 5 1

  

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  Great service and clean

  Review of 26/02/2023, following an experience of 27/11/2022 by D. B.

• 5 / 5 1

  

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  The experience was excellent. even the breakfast was very ok. Clean and tidy

  Review of 25/02/2023, following an experience of 12/02/2023 by A. A.

• 1 / 5 1

  

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  BIG SCAM !!!! Don’t book with them, they are intermediaries - the hotel stopped working with them long time ago, so when I showed up booking was not valid - I ended up waiting from 5 am to 2pm after arrival in Dubai from France, with no room. I had to change hotel and booked at last minute at awfully night price for a week. Total gangsters !!!!!

  Review of 25/02/2023, following an experience of 21/02/2023 by Z. R.

  Answer by daybreakhotels.com

  

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  Dear Customer, thank you for your feedback. We are sorry to learn about your experience and we will immediately investigate your case with the Hotel with whom we have an active contract going on and such experiences are not acceptable as the agreement we have with them. We really hope you will book with us again and we would like to remind you that for any problems you can contact our Customer Service that will be happy to assist and solve the problem in a short time.

• 5 / 5 1

  

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  Excellent

  Review of 24/02/2023, following an experience of 17/02/2023 by EMILY A. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Good service!

  Review of 24/02/2023, following an experience of 21/02/2023 by K. O.

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